All hotels in Vail, Colorado, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.5 / 5Excellent

Score breakdown (from 339 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Lacrosse Camp Pick up"
Check in was easy. After picking up the girls from lacrosse camp it was so nice to jump in the pool and hot tub with fireside s'mores. We all slept like rocks. The walk into the village was gorgeous. We will be back!
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Dear guest, We are pleased to hear you enjoyed your stay while visiting Vail for a lacrosse tournament. We agree – our pool and amenities are the perfect respite after a day on the fields! We do hope you return soon….and maybe next time for a getaway without the games? Thank you for your business and your review, John Garth Managing Director Vail Cascade
Other trip Aug 7, 2014
penelope
US
4.0 / 5Excellent
"Fine Service"
The staff at the Vail Cascade seemed exceptionally accomodating and genuinely enthusiastic. The rooms are in need of updating. The wear is apparent, but they are spacious, with fine views. I enjoy the location tucked away from the hub bub of the village. Their shuttle service in and out of Vail is convenient and dependable. The hotel seemed to attract many families and I can see how this could get overwhelming but it wasn't during our stay. It's not the best but it's fine for the price and worth a visit.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Dear aly, Glad to hear you enjoyed you visit to Vail Cascade Resort. After reading your review, it looks like you enjoyed your visit and appreciated the serenity of our location. We would love to see you again soon –there is still plenty of time to enjoy summer. Please let me know if there is anything I can do to make your next stay even more memorable. Sincerely, John Garth
Other trip Aug 6, 2014
aly
US
4.0 / 5Excellent
"Great hotel, but rotten room"
We have stayed at the Vail Cascade before, and have always had a great experience there. We enjoy the proximity to the bike path, the view of the river and the great breakfasts. However, this visit was a disappointment because they put us in a really rotten room. We requested a mountain view through Expedia, but the hotel put us in a ground level room without any view. They admitted that was because we'd "booked through a third-party source," and the mountain views were really only accessible to those people had booked directly through their website. Given the price tag of the room, that was very disappointing.
Genuine Expedia guest review
Other trip Aug 6, 2014
Stacy
US
5.0 / 5Outstanding
"Was very nice place"
Very nice place the only complain the pool has too many kids make it very noisy
Genuine Expedia guest review
Other trip Aug 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel and conveniently located"
Hotel is very clean and staff if very helpful. Shuttles run frequently to Lionshead and Vail Village. Workout facilities were awesome!! Would stay here again!
Genuine Expedia guest review
Other trip Aug 3, 2014
Lisa
US
5.0 / 5Outstanding
"Very enjoyable, relaxing time."
Our room was very attractive and well supplied with little extras to make our stay enjoyable. Having the two outdoor fire pits and the outdoor family movie was a big plus. We would definitely recommend staying here, particularly for families.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Dear guest, Thank you again for your business and positive feedback; we hope you return soon! John Garth Managing Director Vail Cascade
1 night trip Jul 26, 2014
Julie Cunningham
US
5.0 / 5Outstanding
"SICK!!!!! in the best way possible!"
Amazing service! I was blown away! TY TY TY
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Dear guest, Thank you again for your business and positive feedback; we hope you return soon! John Garth Managing Director Vail Cascade
3 night trip Jul 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great weekend getaway from Denver."
From the minute we drove up to the door until we drove away everything was perfect. When we told the young man at the front desk, Rick, that my daughter and I were there too celebrate birthdays, he upgraded our room to a balcony over the river and waived the valet fees. All the staff at the front desk were wonderfully helpful and friendly. The shuttle bus driver, Agnillo, was very friendly and went out of his way to help any who needed it. The same for the valet, Tomas! Our service was outstanding.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your recent stay. We love when guests from Denver come up to visit, especially when celebrating a special occasion. We hope you and your daughter had a great birthday in Vail! We hope you return for another great experience – let me know how I can make it even more memorable. Sincerely, John Garth
Other trip Jul 30, 2014
Mom & daughter
US
5.0 / 5Outstanding
"Very Convenient"
Will stay there again next time in Vail..shuttle service to the village was awesome and the pool/hot tub with fire pits are great...worth it
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for sharing your Vail Cascade experience! Comprehensive reviews such as yours are not only beneficial for us, but for other potential guests as well. We are glad to hear you took advantage of all the amenities that are truly unique to Vail Cascade. With so many activities, amenities and attributes located on property, it’s no wonder many of our guests never leave the resort!
2 night family trip Jul 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful!"
I thought it was terrific. They upgraded my room and were very helpful. The only problem we had was that our door seemed to be broken -- it took very long to get in our room with the key. Otherwise, wonderful stay.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Dear Sara, Thank you for your 5-star review of Vail Cascade Resort. Our mountain location on Gore Creek is hard to beat and we’re delighted to hear you enjoyed your stay. Hope to see you again soon – fall is upon us and it’s a great time to visit. Sincerely, John Garth
1 night trip Jul 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic"
My husband and I went and spent our 1year anniversary out in Vail, and the vail cascade was amazing and catered entirely to us :) we plan to return next year
Genuine Expedia guest review
Other trip Jul 28, 2014
danae
US
5.0 / 5Outstanding
"Wonderful, but beware of the resort fee."
We have stayed here many times and love nearly everything about the place - especially the friendliness of the staff and the wonderful food. What we don't appreciate is the $27 per day "resort fee" which is added to the bill every day, making our stay much less of a bargain than it appears to be when first advertised. I was told by a receptionist that "every hotel in Vail does the same thing" but am not convinced of the accuracy of that statement.
Genuine Expedia guest review
Other trip Jul 25, 2014
Lynne
US
5.0 / 5Outstanding
Such a great place to stay. Customer service was excellent and personable. Beautiful grounds and walking distance to everything. We are ready to go back!
Genuine Hotels.com guest review
1 night trip Jul 19, 2014
Pam
US
5.0 / 5Outstanding
beautiful hotel! the staff is extremely friendly and helpful and made the stay very pleasant. beautiful area and so easy to get to lionshead.
Genuine Hotels.com guest review
2 night family trip Jul 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Summer Stay"
My boyfriend and I stayed here for 3 nights in July 2014. The staff was very friendly and helpful. We had a room in the back overlooking the creek so you could hear the water running. If I were to do it again I would have spent a little extra for the balcony rooms. We had the spa to ourselves when we got massages and we were pleased with the service. My boyfriend really enjoyed the gym and thought it was better than the one he belongs to at home. The pool was heated and there were plenty of lounge chairs available. We liked the firepits and the trail along the creek. The restaurant was good but we had most of our meals in Vail Village. The hotel provides a free shuttle to Vail and Lionshead Village that runs every 10 minutes. It was much more convenient than bringing our car and looking for parking. We liked that this hotel was a little removed from the village because it was quiet and peaceful but you still had easy access to the shops, activities, bars and restaurants. We also rented bikes from the hotel that you could have used to get into town. It was reasonably priced and the workers were pleasant and personable. The only complaint we would have had was that our sink was clogged but they fixed it immediately. We would definitely return and recommend this hotel to anyone interested in the area.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Dear RoadTripper, Glad to hear that you were pleased with your stay! Thank you for sharing your experience – we’re glad to hear you took advantage of our amenities, and specifically Aria Athletic Club & Spa! We agree that our location is something that guests truly enjoy –it’s quiet, secluded, and easily accessible to Vail Mountain. A mountain adventurer’s dream! Thank you for your business – we hope you return soon. John Garth Managing Director
Other trip Jul 16, 2014
RoadTripper
US
2.0 / 5Fair
"Decent hotel, but for price/location was subpar"
Booked king room for my anniversary, was given a room with two twins. When asked to change they said the reservation showed two twins due to expedias error and that if I wanted things roght I should have booked through the resort. Numerous times had errors to charging my card where I paid at the bar, restaurant etc. and wanted to pay there instead of when I checked out, no one charged my card and everything was done at check out. We lost power in the bathroom the morning we left, and were unable to sleep well due to paper thin walls. Was not impressed for such a nice hotel and the cost to experience any Of this!
Genuine Expedia guest review
Other trip Jul 14, 2014
Russ
US
5.0 / 5Outstanding
"Wonderful weekend getaway"
We had only been there in the winter... Loved our balcony and the hotel was right on the river!
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your endorsement of Vail Cascade! We’re pleased to hear you had a great time while visiting. We do hope you return again soon – summer is here and there’s something for everyone. John Garth Managing Director Vail Cascade
2 night business trip Jul 4, 2014
A Traveler
US
4.0 / 5Excellent
We stayed at this hotel while in Vail for a wedding at the Donovan Pavillion. The reason we selected this resort was so we could walk to the ceremony and reception. It was such a short jaunt (even in heels!) and beautiful too as it weaves along the river. The hotel was dated but nice. The staff was very friendly and the concierge was very knowlegable about the transportation options. Shuttle was convienent and realiable, but only operates on a loop so you have to find an alternative transportation mode if you want to go anywhere other than their three stops.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your recent review. We are glad to hear that you enjoyed your visit to attend a wedding. It's hard to beat a wedding at Donovan Pavillion - it's a gorgeous setting! We do hope you travel back to Vail soon and stay at Vail Cascade – we’d love the chance to welcome you back! John Garth Managing Director Vail Cascade
Other trip Jul 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Road back to Eden"
The Hotel staff was amazing in every respect. They went out of there way to make our stay special.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your endorsement of Vail Cascade! We’re pleased to hear you had a great time while visiting. We do hope you return again soon – summer is here and there’s something for everyone. John Garth Managing Director Vail Cascade
Other trip Jun 26, 2014
askthemessenger
US
5.0 / 5Outstanding
"Very pleasant experience."
Great little get away for couples or a family. Everything you needed was right there and everyone was very helpful. Our room didn't have a balcony and when I went and asked for a room with a balcony they gave us one with no extra charge. At the pool they even came around and offered free frozen grapes, a nice touch. I would definitely go again to this hotel.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your recent review. We are glad to hear that you were delighted with your stay. We do hope you travel back to Vail soon and stay at Vail Cascade – we’d love the chance to welcome you back! John Garth Managing Director Vail Cascade
Other trip Jun 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful Stay at the Cascade"
The staff was extreamly friendly and gave us excellent customer service. The bellman at check in were very informatve of the accomodations, front desk staff was helpful in getting us a early check in and late check out. Pool weight staff went above and beyond to make sure my 1 year old had all watermelon in our fruit platter. The lady behind the desk at the gym was a little cold but overall this was a extreamly enjoyable stay. We will be back!
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
We are looking forward to your return visit! We are pleased to hear you had an enjoyable time with your family, taking advantage of all the resort amenities and offerings that are unique to Vail Cascade. We’d love to welcome you back for another experience. Please let me know if there’s anything we can do to make your next stay even better. John Garth Managing Director Vail Cascade
1 night family trip Jun 22, 2014
Julie
US
5.0 / 5Outstanding
"Could not have been better"
We were treated like royalty our entire stay - reminded me of that "Disney" mentality, the customer could do no wrong. I noticed a customer had trouble getting the door to the pool unlocked, and staff were there in 5 minutes to fix it. We will DEFINITELY go back!
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Wow, what a great review! Reading your review is why we take so much pride in what we do. Our team truly provides service from the heart and strives to make our guests feel at home when visiting Vail Cascade Resort. We appreciate your selecting to stay with us when traveling to Vail and we are grateful for your positive words. Your feedback is very valuable - not just to us, but to other travelers. Looking forward to seeing you again! Sincerely, John Garth Managing Director
Other trip Jun 25, 2014
Greg
US
5.0 / 5Outstanding
We love the Cascade. The service is impeccable. Alex the front desk agent was extremely friendly and helpful!
Genuine Hotels.com guest review
1 night trip Jun 17, 2014
A Traveler
US
4.0 / 5Excellent
"awesome stay"
It was a beautiful place and the staff were all very nice.it felt nice to be pampered thank you
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review! We appreciate you selecting Vail Cascade for your recent visit. We hope you return again soon. Thank you, John Garth Managing Director Vail Cascade
Other trip Jun 10, 2014
A Traveler
US
5.0 / 5Outstanding
"River side location is great!"
Vail cascade backs up to the Gore river that runs through vail. The views were amazing and sitting by the river while in the pool and spa was great! The room was beautiful and the bathroom was beautiful as well. When our pack and play broke the hotel was very accommodating and brought one to the room right away! So helpful! The service was amazing and everyone was so nice and welcoming! I would go back everytime.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your feedback on your recent vacation. Glad to hear you enjoyed your stay and would select Vail Cascade for your next visit! Our team truly provides service from the heart and stives to make our guests feel at home when visiting. We'd love the chance to welcome you back again. John Garth Managing Director
1 night trip May 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Atmosphere was great ant will go back"
We didn't ski, went snow mobiling in back country with a guide and had a blast. Country and mountain views were unbeleivable. Take a good camara
Genuine Expedia guest review
Other trip Apr 5, 2014
Alan
US
5.0 / 5Outstanding
"Perfect location for skiing"
Very pleased with accommodations, staff and location. Food service a but slow and food overpriced but good quality. Overall our party of 6 was very pleased.
Genuine Expedia guest review
Other trip Apr 3, 2014
DeAn
US
5.0 / 5Outstanding
"Great staff. Great Hotel."
The hotel itself is first class all the way, but the staff, from the valets, the desk clerks, the bellmen, to the courtesy bus driver, that's what put this hotel over the top! Great Job!!
Genuine Expedia guest review
Other trip Mar 31, 2014
Billy
US
5.0 / 5Outstanding
"Vail Cascade it great!"
A very service conscious establishment, with comfortable rooms and a great location outside of the main Vail Village bustle. Ski valet and service chair to the ski hill is very convenient. Easy access to Vail Village with the convenient every-15 minute shuttle to and from My only disappointment was getting service in the not so busy bar.
Genuine Hotels.com guest review
1 night family trip Mar 25, 2014
Skisaround
US
4.0 / 5Excellent
"Nice hotel"
It was a nice time, people were very friendly and helpfull
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your recent stay and your review. Hope to see you again soon!
Other trip Mar 29, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel, convenient location"
Great for the whole family.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your review and selecting Vail Cascade. It continues to snow in Colorado - we'd love to see you again soon.
2 night family trip Mar 24, 2014
A Traveler
US
1.0 / 5Poor
"Worst weekend vacation hotel, ever."
I decided to book this hotel after reading all the positive reviews, however, the hotel was a complete nightmare from the minute myself, my partner and my two young children arrived. Cons: Arrived at 3:45pm with a 1 year old and a 2 year old exhausted from a long drive, the children were screaming and crying, it was too cold to take them outside and calm the situation, so I took them both into the bathroom. The hotel denied us checking at 3:50 saying, checking was at 4:00pm strictly, we waited watching the clock until 4:00pm came along, all to find a room unprepared for our request. Requested 2 baby cribs to be in our room since we knew our kids would want to go to sleep. The cribs were not there, 6 calls to customer service, still no cribs. 2 calls to management later and 1.5 hours later, 1 crib arrived. Rooms: No noise insulation, you could literally hear the person above you, every time they went to the bathroom, stomping noises, bathroom flushing, you name it, you hear it. Credit Card Charges: Prepaid for the room in advance with expedia, ordered room service, come to see my credit card today, there's a total of $240 in extra charges in addition to what I prepaid. Bell Service: called 3 times to get help bringing out items to our car, the guy never showed up. After waiting yet again, We put all of our stuff in one of the baby cribs and pushed our stuff out through the front desk out into our car.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for being honest and sharing your experience. From what it sounds like, your stay did not meet your expectations, as well as ours. I appreciate you providing us with detailed feedback on some of the issues you encountered and I can promise you that we have addressed your feedback with our team. Your review is invaluable as we strive to continuously improve our processes and service standards as a AAA Four Diamond resort. The additional fee you’re referring to is our resort fee, which is communicated throughout the reservation process with Expedia, as well as on our website and through pre-arrival communications. We want to make sure the resort fee is clearly visible in an effort to ensure guests understand the value of what the fee includes. Resort fees are very common in Vail and we do our best to offer competitive prices in this market, especially for all the amenities available at Vail Cascade. We do hope you give us another chance to earn back your loyalty and I personally invite you to call me directly if I can make your next visit more enjoyable. Again, my apologies for the uncommon yet frustrating experience. John Garth Managing Director
Other trip Mar 24, 2014
businesslady
US
4.0 / 5Excellent
"Cascade Vail is Great"
Cascade is very close to all the happenings at Vail. A Ski in location with great amenities. The staff was friendly and helpful. the only downside was the bar was a little too small. We had a little trouble finding a place to sit for our party of 4.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for choosing Vail Cascade for your ski getaway. We’re delighted to hear you enjoyed your stay and all the ski amenities at Vail Cascade. There is still plenty of time to ski so we’d love to see you again. John Garth Managing Director
Other trip Mar 18, 2014
Annie
US
5.0 / 5Outstanding
"Fantastic stay"
The hotel was fantastic - located right next to a chairlift, outdoor (heated) pool and hot tub to relax in after a long day skiing, comfortable rooms, great food, live music in the bar area, friendly staff and regular shuttle buses to/from Lionshead and Vail Village. Would definitely stay here again!
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Our guests are extremely important to me personally, as well as to all the associates at Vail Cascade. We truly appreciate your business and are grateful for your 5-Star review on your recent stay. We hope you return soon! We just kicked off SpringFest and are anxiously awaiting all the fun that comes with springtime. John Garth Managing Director
Other trip Mar 18, 2014
M
US
5.0 / 5Outstanding
"Very nice hotel"
We enjoyed our stay here.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your 5-star review! We take great pride in the service we deliver and we appreciate your acknowledgement.
5 night trip Mar 9, 2014
Stephanie
US
5.0 / 5Outstanding
"Great location for ski in/ski out"
We had a wonderful family vacation and loved the location as well as all the things to do at Cascades for everyone.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Great to hear you enjoyed your stay! We’d love to see you again soon.
Other trip Mar 15, 2014
A Traveler
US
4.0 / 5Excellent
Excellent stay
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Great to hear you enjoyed your stay! We’d love to see you again soon. John Garth Managing Director
8 night family trip Feb 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Great respite from Hospital stay!"
Helpful, compassionate staff! Room location & view were awesome. Comfy beds. Great rate for the area. We will stay again & recommend the hotel to anyone who will listen!
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
We’re looking forward to seeing you again soon! We hope you have a speedy recovery. Thanks for your business and your review.
Other trip Mar 7, 2014
linda
US
4.0 / 5Excellent
"Would definitely go back."
Stayed 4 nights, room was very nice, clean. They have everything you could possibly need, including ski shop with chair lift right outside. Very convenient. Their shuttle takes you to Lionshead and Vail Village so no need to rent a car.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Glad to hear you'll return! We are thrilled to hear you took advantage of all the amenities that make Vail Cascade so special. The skiing continues to be amazing - we'd love to welcome you back this season.
Other trip Feb 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel with a dedicated ski lift."
Loved everything about this place. We just had a great time and stay. Staff was over the top.
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for your 5-star review! Glad to hear you enjoyed all the amenities that make Vail Cascade so special. The snow continues to fall and the skiing is hard to beat. We’d love to welcome you back for another memorable stay. John Garth Managing Director
Other trip Feb 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel close to the ski slopes"
Everything with the hotel (food,staff,roomm,amenities) was top class. The only real trouble we had was getting in and out of the main slopes for skiing. They do have a nearby ski lift but it still takes some time to get to the main slopes and get out from there
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for choosing Vail Cascade for your ski getaway. We’re delighted to hear you enjoyed your stay and all the ski amenities at Vail Cascade. There is still plenty of time to ski so we’d love to see you again. John Garth Managing Director
Other trip Feb 24, 2014
A Traveler
US
4.0 / 5Excellent
"Nice, a bit out of the way, but shuttle was fine."
It's not close to Vail or Lions Head villages but they have a frequent shuttle which worked just fine. Great place. Big room, clean, friendly, helpful. Only real complaint was the shower - lousy pressure and water stream.
Genuine Hotels.com guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
We always appreciate hearing from our guests - thanks for your feedback. Hope to see you again soon! John Garth Managing Director
1 night trip Feb 18, 2014
Scott
US
4.0 / 5Excellent
"Nice hotel, but far from town"
It's a nice self-contained resort, about 5-10 minutes from town by shuttle. The hotel is a bit dated looking in the common areas/elevators, and the rooms are small, but staff was wonderful and the rooms had all the nice touches. The pool/hot tub area are really nice. The only drawback is the distance from Lionshead and Vail Village.
Genuine Expedia guest review
Other trip Feb 17, 2014
A Traveler
US
2.0 / 5Fair
"Not a 4 star in my book!"
The Hotel is very outdated and the decorating is downright ugly! I wanted to move to a different hotel. The bar was ugly and cheesy. The outdoor areas looked a lot better in the photos than in person. I was upset that it was considered a 4 star property, maybe 30 years ago. We had a very large room but there was no door to the bathroom and the closet was only 2 feet long
Genuine Expedia guest review
Response by Vail Cascade Resort & Spa - Destination Hotels & Resorts
Thank you for taking the time to write about your recent stay with us. After reading your review, we are disheartened to hear about your experience. I do hope you give us another chance to earn back your loyalty and I personally invite you to call me directly if I can make your next visit more enjoyable. Again, we appreciate your honesty. John Garth Managing Director
Other trip Feb 17, 2014
janie
US
5.0 / 5Outstanding
"Excellent Overall Experience!"
We arrived to the hotel late due to stand still traffic in a nearby resort area. We had called to let the hotel know about our situation. Once we finally arrived to Cascade, frustrated and bedraggled at 9pm, we were pleasantly surprised to meet the same woman with whom I had spoken on the phone. She upgraded our room -- which was very nice! We had a room with a fireplace, sitting area, very nicely decorated. Our valet, bell boy, and check-in rep, were all very customer-service oriented, professional and friendly. Our bell boy, as he dropped off the luggage, let us know the hours of the hot tub, location of changing rooms and also offered to get us ice. The retail store and cafe were great! The fireplace/lounge area was warm, homey and clean. I walked outside to the heated pool and hot tub - everywhere I looked was clean and well kept. We will return again! Great staff! Great experience!
Genuine Expedia guest review
Other trip Feb 12, 2014
Heather
US
5.0 / 5Outstanding
"weekend ski getaway"
weather had lots of snow so travel back to denver was out of the question so we booked last minute on expedia...pricey for a hotel but not really for vail...drive up and ski concierge takes skis from car and stores near resort exclusive chair lift and ticket office on property...no need to take shuttle into town and wait in long lines for tix...awesome service...rooms clean and quiet...outdoor pool pretty warm and hot tub even better...kids had snowball fight in the pool while adults hung out and chilled in hot tub...all in all worth the price and would strongly consider staying again if price was good...
Genuine Expedia guest review
Other trip Feb 11, 2014
PETER
US
4.0 / 5Excellent
"Excellent hotel"
We had a very nice stay here. We were allowed to check in early, leave our car and go ski for the day. They even upgraded our room to a mountain view. I had not stayed here for many years but was pleasantly surprised by the condition of the hotel, very nice. We love having the chair lift right there without having to commute to the mountain.
Genuine Expedia guest review
Other trip Feb 11, 2014
richard
US
5.0 / 5Outstanding
"Liked be steps away from lift"
Spa was too crowded. Need to enlarge or build more
Genuine Expedia guest review
Other trip Feb 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Unbelievable!"
The most perfect situation. Bellhop skirted my luggage and ski boots directly to my room, my skis were whisked away to the ski concierge desk, to be waiting for me at the base of the mountain chair; I didn't lift a finger. Concierge and other staff were great ski trail resources with actually useful advice. Food was great, reasonably priced, and the ambience is terrific. Cannot praise it enough.
Genuine Hotels.com guest review
1 night trip Feb 4, 2014
David R
US
5.0 / 5Outstanding
"BEST SNOW WEEKEND AT VAIL"
JUST A FEW DETAILS TO WORK ON, LIKE THE SHOWERS, BUT THE FOOD WAS EXCELLENT AND THE PEOPLE VERY NICE, ITS A VERY GOOD PLACE TO STAY
Genuine Expedia guest review
Other trip Feb 6, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews