"They treat you special"
My room was beautiful, the air conditioning was cold. The pool is on the small side but nice shady relaxing vibe. Tempe Mission Plams is the place to stay in Tempe to be centrally lGenuine Hotels.com guest review
"Hotel was close to shopping, restaurants, and ASU."
Staff was very knowledgeable, friendly and helpful.Genuine Expedia guest review
"Great hotel and nice pool"
Very nice and clean. Valet was great and checking in was very easy and simple. Pool was great and had a nice view of a hillside behind. View from room was ok was on front side but inside courtyard was very nice as well. Room service as quick and delicious as well.Genuine Expedia guest review
"Convenient for ASU visit."
Great location. Walking distance to ASU, restaurants and shops. Very convenient.Genuine Expedia guest review
"Very nice except for one thing..."
Booked this hotel for a staycation with my fiance. This hotel was in an excellent location. and we were able to walk out the door and have plenty of things to do. The courtyard and rooftop hotel were very nice. Only complaint would be housekeeping. People would leave room service plates, glasses and wine bottle openers outside of their rooms in the […] hallway and it would be there all day. On the day we checked in a room had plate and bottle opener outside of it with a housekeeper two doors down. The plate and opener were still there five hours later. Gross. We ended up placing bets on whether or not items would still be in the hallway when we returned. Read moreGenuine Hotels.com guest review
"Tempe hot spot"
I stay at this hotel every time I am staying in this part of Phoenix, it has everything I need. The rooms are very nice, the location is perfect and it has a great pool. I highly recommend this hotel.Genuine Expedia guest review
Was very pleasantly surprised by everything this hotel has to offer; room, amenities, service and location. Highly recommend it.Genuine Expedia guest review
When we checked in,there was a problem with our reservation ( the hotel had us booked a day later!). Nicole, at the front desk, worked it out and within a few minutes we were on our way to our room. We enjoyed our stay. My only complaint is with the service at the bar - very slow, some what unfriendly, and the outdoor seating dirty and dingy. That won't […] keep us from returning, though. Read moreGenuine Expedia guest review
"Enjoyed our stay"
For the price it should have included breakfast. Otherwise it was right in the middle of the Mill Ave district which was great.Genuine Hotels.com guest review
"Classic and classy"
A classic and classy hotel. First rate experience in every respect. And you cannot beat the experience of breakfast in the garden.Genuine Expedia guest review
It was amazing! The Mission Palms has excellently service. All if the staff is so nice, friendly and helpful.Genuine Expedia guest review
"Relaxing getaway in downtown Tempe"
I was pleasantly surprised by our stay at this hotel. The Tempe Mission Palms feels like a little oasis in the middle of Tempe. Within walking distance of ASU, just off Mill St., the location is perfect for a university visit. At the same time it's just enough off the beaten path to feel like a relaxing getaway. The restaurants at the hotel were surprisingly […] good. I just wish we'd had a couple more days (we stayed two nights) so that we would have had time to enjoy the pool and hot tub. Read moreGenuine Expedia guest review
What a beautiful hotel in a great location! This was our first time to Tempe and we would definitely stay here again. The staff was very helpful and the grounds are gorgeous.Genuine Expedia guest review
Enjoyed the hotel, the location was excellent, however, the pool and other accomodations left much to be desired. Also, the $14.95/day amenities fee and daily occupancy tax was ridiculus, when I purchase a hotel stay I expect my cost to include all fees not "most".Genuine Expedia guest review
The staff are very welcoming and make you feel appreciated as a guest. The location is wonderful and a easy walk to several restaurants, stores and ASU. I was worried about staying at the hotel over St. Patrick's Day and concerned noise from the Irish Bar behind the hotel would be bothersome but much to my surprise I could not hear any of the celebration […] going on. My room faced the beautiful courtyard. Tge courtyard is a very relaxing place to have a meal or glass of wine. As a female traveling alone I felt very safe. I would recommend the hotel upgrade their bedding but beyond that this is a place I strongly recommend and will return to in my frequent visits to Phoenix. Read moreGenuine Hotels.com guest review
A great location being close to the airport and within walking distance of Mill Ave attractions and ASU. The biggest downside with the location is outside if the hotel's control - the number of homeless people begging on Mill Ave and University.Genuine Hotels.com guest review
We only needed stay one night and the room was comfortable and clean. I would have liked it if they could provide two queen beds vs. double beds. I was there with my teenage kids and squeezing into a double bed with my daughter was not the most comfortable,Genuine Expedia guest review
"Perfect for University of Arizona Parents"
I found the overall decor in the lobby quite inviting and charming . The staff especially valet and front desk very friendly and professional . Great location to Arizona State walking distance to many restaurants .Genuine Expedia guest review
"Favorite hotel in Tempe!"
The hotel is wonderfully located in the Mill Avenue district. Hotel staff was friendly and courteous. This hotel is well worth the extra $$$$ My son attends ASU and of the four hotels I have stayed at while visiting, this one excels.Genuine Expedia guest review
Perfect location! Super friendly, helpful staff. Look forward to my next stay here!Genuine Hotels.com guest review
"Nice Stay at Mission Palms"
Overall very good experience. Always a plus to have free wifi and parking.Genuine Expedia guest review
"Good location, not a five star hotel"
It was convenient if you are visiting ASU. The hotel was a little "worn" and the service only OK. We had to wait 40 minutes for the hotel shuttle to pick us up at the airport after being told it would be there in 15 minutes. At breakfast, the hostess couldn't figure out where to seat people after the dining room was full, even though there was an empty […] room (normally reserved for private functions) right there. The breakfast was very good. The pool is smaller than it looks in the photos. Biggest disappointment is that internet access costs $5.00 for every five minutes. The bed in the room was comfortable. We asked for a rollaway and it was delivered right away, but without pillows or blankets. I don't understand why housekeeping doesn't make-up rollaways rather than just deliver them. Read moreGenuine Hotels.com guest review
"Conveniently located to Arizona State University"
My son and I were visiting Tempe in order for him to tour Arizona State University. This hotel is lovely and very convenient to the campus of ASU. I would recommend this hotel to anyone who wants to be within walking distance to the University. The hotel is also convenient to several Phoenix area attractions, such as The Botanical Gardens and Phoenix […] Zoo as well as spring training baseball fields. Read moreGenuine Hotels.com guest review
"Very nice hotel in the middle of every thing!"
The Mission Palms is within walking distance of great restaurants, shopping, jogging and nightlife. The rooms are large and comfortable with comfortable beds. The rooms facing the courtyard are a bit quieter. The pool area could use a bit more style but is nice. Workout facilities are good . The patio bar is nice and has a fireplace for warmth on cool […] desert nights. Read moreGenuine Hotels.com guest review
"Would stay again."
Very nice hotel, great room and location. Close to everything we wanted to do in walking distance. Parking is limited, but valet parking is available. Would rather have parked the car myself.Genuine Hotels.com guest review
"Deffintly A Repeat Customer Of This Hotel"
Great location and yet the hotel was very quite, except for the ASU fans of course. I may not be a fan of ASU but I have already looked into booking this hotel again for a future stay.Genuine Expedia guest review
"Nice, clean hotel"
Nice hotel with very friendly staff. There were a lot of kids there for a basketball tournament, but we never even knew they were around. The rooms were nice, the beds comfortable and the rooms quiet. The only weird observation was that the hallways smelled funny...I'm sure it was the air freshened they used...kind of a cross between smarties and skittles. […] Could be an issue if you are sensitive to smells. Loved the pool area! Close proximity to a lot of places to eat and shop. We will be back! We were there visiting family in both the east and west valleys so this was perfectly positioned between the two. Read moreGenuine Expedia guest review
Service was either exceptional or rude, depending on who was taking care of you. Great courtyard.Genuine Expedia guest review
Excellent customer service as soon as we drove into the hotels circular drive. Easy access to downtown Mill Ave walking from the hotel. The room was well furnished, the grounds including the pool, jacuzzi's and fitness centers we're clean and comfortable.Genuine Expedia guest review
"Great hotel for a luxurious stay!"
Lovely spacious room. Pet friendly for our two medium sized English Springer Spaniels. This hotel is a jewel next to ASU's dining and shopping. Room was beautiful. Can't say enough about how delighted we were with our stay.Genuine Expedia guest review
"Don't hesitate to book your room!"
Great hotel to stay... Right downtown. We had a pleasant time.Genuine Expedia guest review
Love the hotel and location . Walking distance to eat and shop Only negative is resort fee . I feel that is just a few added on to use the wi - goGenuine Expedia guest review
What really struck me was how friendly and willing to help ALL of the staff was. They all had a non-fake smile and made my stay a pleasure.Genuine Expedia guest review
"Golf and NASCAR"
Really liked the Hotel and location. In the middle of the mill district which has many restaurants and bars all within walking distance. Staff was all very personable and helpfull. Valet staff was awesome. Will definitely stay at this hotel when back in the area.Genuine Hotels.com guest review
Response by Tempe Mission Palms - Destination Hotels & Resorts We are glad to hear that you enjoyed your stay. There are actually over 50 bars and restaurants in walking distance, plus we are just steps away from the light rail which will take you right to downtown Phoenix. Thank you for the kind comment about the valet staff, we will be sure to pass it along. We look forward to your next stay at Tempe Mission Palms.
We were only here 1 night but can say that the hotel gave us everything we wanted.Genuine Hotels.com guest review
"Excellent stay! Food is okay"
The stay was excellent. The staff was friendly at check-in and the valet guys took care of us. Valet parking is free but tips are appreciated. The room was very clean and had a small fridge. The shower had great pressure and the bed was comfortable. My wife and I went to an ASU basketball game and it was within walking distance to the arena. The hotel […] is also in the center of downtown Tempe so all the restaurants, bars and stores were right outside your door. The only issue was the food. It could be taken up a notch. We ordered room service and although the service was friendly and prompt, the club sandwich was a bit too greasy. In the morning the eggs benedict left something to be desired. Great hotels are known for their club sandwich and eggs benedict. Still, this was an excellent stay and I would recommend highly. Read moreGenuine Expedia guest review
Beautiful courtyard, nice room, everything was clean. Loved how close we were to everything. We walked,(and I was wearing heels) so very convenient. Very friendly staff. No complaints here.Genuine Expedia guest review
"Great hotel. Great location."
I was in town for a wedding. The official hotel of the wedding was the Marriott around the corner, but by the time I booked, it was full. To be honest I am glad I waited. The Tempe Mission Palms was a much nicer hotel and was closer to all the restaurants and bars in the area. I was very happy. Also their room service was absolutely delicious!Genuine Hotels.com guest review
"mini desert oasis"
I loved my stay at the Mission Palms. I really do like to take mini getaway vacations and the Mission Palms fit the bill. The location couldn't be more perfect. Everything you could possible need was in walking distance, not to mention what the hotel itself had to offer. If your looking to enjoy hanging out w/ friends and having a fun night Mission […] Palms is the perfect place. My only qualm may have been, they really shouldn't advertise that they have sound proof rooms. I could clearly hear what was going on around me. But that really wasn't much of an inconvience. I can't wait to go back! Read moreGenuine Hotels.com guest review
"good location for football game & dining"
The rooms were nice & clean. My only complaint is that our room was located above an outdoor bar so the noise could be heard in our room. There were also some loud compressors or generators that went on & off frequently throughout the night.Genuine Hotels.com guest review
"Great Hotel, Great Location!"
The BF and I stayed here for my birthday. Lots of stuff to do nearby, light rail is literally a block away. Hotel is clean, open, and everyone is super friendly! We loved our stay.Genuine Hotels.com guest review
"College town feel"
I thought the hotel was well kept, clean, and the staff seemed professional. There was an extra charge on my account after I checked out and when I tried to find out what the extra charge was, no one returned my inquiry phone call. I was only there one night and didn't use anything in the room which would incur a charge. So that was a bit frustrati […] ng. Read moreGenuine Hotels.com guest review
"Service was great but rooms are run down and old"
I read good reviews on hotels.com before I booked this place. I was disappointed with the room, it was old and run down sunken bed hurt my back, the bathroom is extremely small. However it is kept neat and clean. The hotel staff is excellent, whenever you ask them anything they are very willing to help, including the Car valet service was superb. The […] hotel loses out only on the condition of the room, or specifically the room I got was not worth over 2 stars Read moreGenuine Hotels.com guest review
Response by Tempe Mission Palms - Destination Hotels & Resorts Thank you for taking the time to review us on Hotels.com. We were sorry to hear that you were not pleased with the guest room. We do appreciate your feedback, and the compliments on our staff - will be sure to pass them along. Thank you again for your review.
"Hard to sleep"
Room on the 3rd floor was over the adjacent bar with noise until 2:30 making it impossible to sleep. The lobby bar wait staff was rude.Genuine Expedia guest review
Response by Tempe Mission Palms - Destination Hotels & Resorts We were sorry to hear about you recent experience at Tempe Mission Palms. We would like to assure you that your undistrubed sleeping comfort is of the utmost importance to us and that we are in continual contact with the entertainment venues that provide music and entertainment into the late hours. We will make every effort to ensure that you will have a restful night's sleep during your future stays. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it. Please also know that we will be re-training our bar staff on "excellent customer service" and that we are very sorry for your experience at Harry's Place, as it was not what is our typical service. Thank you for taking the time to review us, and we appreciate you letting us know about your experience.
Great place to stay we enjoy going here as a get away for short stays. It is in the middle of a great downtown area lots of night life, parks and entertainmentGenuine Hotels.com guest review
"Great hotel!! Marginal service."
The room was very comfortable and clean. We got an exceptional room in a well kept hotel at a reasonable price. The service was below what I expected and was probably caused by an ASU football game that same night. Room service did not exist when we called, and bar personal were not particularly friendly. Nonetheless, the comfortable and clean room […] made up for the service. Read moreGenuine Hotels.com guest review
Response by Tempe Mission Palms - Destination Hotels & Resorts Thank you for posting your review of Tempe Mission Palms on Hotels.com. We were sorry to hear that you did not find our service up to par, and that we fell short of your expectations. Please know that this is not our usual standard of service, and that we will be implementing some additional training specifically in the areas of "Exceptional Customer Service" and "Problem Resolution and Service Recovery". I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it. We hope you will give us another try when your travels bring you back to Tempe, and thank you again for your review.
Great asu location, good service, nice room.Genuine Hotels.com guest review
MAGICAL ........... EVERYTHING WAS EXCELLENT, GIRLFRIEND LOVED IT, FULL MOON , EXCELLENT CONCERT AT SYMPHONY HALL (CSN), OTTO (BELLMAN FROM GUATEMALLA) WAS ESPECIALLY KIND . A PERFECT STAY . WGenuine Hotels.com guest review
Great hotel and location. Bar service in Harry's was excellent and bell and front desk staff were very polite and helpful. Will stay here again for next Sundevil football game !Genuine Hotels.com guest review
"Nice stay and convenient!"
Thoroughly ejoyed our stay. Hotel location was very convenient for the purpose of our trip. Staff were very attentive and always courteous. would definitely stay there again.Genuine Hotels.com guest review
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