"Pretty nice hotel for the price."
Staff was nice and friendly. Continental breakfast was good and well stocked.Genuine Expedia guest review
Response by Days Inn Dallas Garland West Thank you for your comments.
"Not bad for the price"
We stayed 2 nights, our biggest complaint was the smell, the lobby and hallways smelled horrid. We bought an air freshener for our room, then everything was great. It was quiet and our room was clean, this was a plus. The breakfast was just okay, that wasn't to big of an issue for us, our kids are small and perfectly happy with cereal. For the price […] we couldn't beat it. Read moreGenuine Expedia guest review
Response by Days Inn Dallas Garland West Thank you for your comments. We will work to improve on some of the issues that you have presented.
Very enjoyable stay, very good breakfast: waffles, hard boiled eggs, cold serial, juice, coffee, fruit, rolls. Nice rooms. Comfortable leather chair in room, large working desk, very comfortable beds- slept great! Quiet. I made the reservation for my senior citizen mother and her brother and mentioned their limited walking etc and they put them close […] to front to help them- very nice if them to accomidate this request. Very friendly desk service when I called to check on them. Only negative: no table or chairs in room to eat at other than desk but not a big deal as there was a dining area in front of hotel. Read moreGenuine Hotels.com guest review
Response by Days Inn Dallas Garland West Thank you for your kind comments!
After booking earlier in the day I was unable to make it to my destination due to inclement weather. I called the hotel to move my reservation to the next night, and the manager on duty told me it would be no problem and there would be not additional charges, but that I would have to call Hotels.com to process the change. When Hotels.com called to check […] with the hotel, the manager refused to allow me to change or cancel my original reservation unless I paid a fee that was more than my original reservation had cost. Read moreGenuine Hotels.com guest review
staff willing to go to any length to help best I ever hadGenuine Hotels.com guest review
Response by Days Inn Dallas Garland West Thank you for your kind comments!
"Expect Good...Not Perfect"
I expected a good and pleasant stay with polite personnel. I was not disappointed. I'll stay here next time I go.Genuine Expedia guest review
Response by Days Inn Dallas Garland West We appreciate your comments!
"Comfortable beds, good rooms, horrible front desk"
We had a reservation for 2 Quinn size beds and the front desk did not want to give it to us, offering a last room available with one bed. I did not give up, told him that I will start calling hotels.com, his manager, etc. so he gave us a room, but asked to check out at 7.30 am when the official check out was at 11 am. Room was in great condition. Breakfast […] was horrible, worst coffee I ever tried, almost no food at all. I stayed at Days Inns before, usually breakfast is ok, not in this one. Read moreGenuine Hotels.com guest review
No dvd player as stated, poor staffing, didn't have the room I reserved, got different room..Genuine Expedia guest review
Response by Days Inn Dallas Garland West We apologize for the issues that you had during your stay at the Days Inn in Garland, Texas. We are currently working on removing the DVD player as this was a error on our part. As far as our staff, we will surely share your review. Thank you for your comments.
Frist night they put us in a handicap room,the shower sparer came off, but they came and fixed it.I requested another room and they gave is one.THEY were very nice and friendly, I left my bluetooth in the frist room i was told they didnt find it,so im out 100.00 dollars.Genuine Hotels.com guest review
Response by Days Inn Dallas Garland West Thank you for your comments. We apologize about the loss of your Bluetooth device.
This hotel was horrible! There was a strong smoke smell throughout and especially in the hallways. The room was relatively clean, but the smoke or incense smell reeked all night. The air conditioner did not work right and I was uncomfortable the whole night there. My allergies flared from the allergens there, so the point of my still being sick days […] later. The breakfast was pitiful compared to other hotel breakfasts. Read moreGenuine Expedia guest review
"Love this Days Inn"
Always wonderful. The Days Inn in Kerrville needs to take advice from this Days Inn. Wonderful place to stay!Genuine Hotels.com guest review
Response by Days Inn Dallas Garland West Thank you for your comments! We hope to see you in the near future.
The only negative thing was the room had a little bad smell in it. But everything was great the room very big.Genuine Hotels.com guest review
Response by Days Inn Dallas Garland West Thank you for your comments. We appreciate all feedback as it is necessary and valuable information to improve the quality and service of our hotel.
"You get what you pay for!"
Pros: Quite, clean, continental breakfast was good on selection. Cons: Staff was courteous, but most of them slightly withdrawn. Attention to room detail was lacking, such as desk chairs missing arm pads, frame from bathroom mirror 70% detached from mirror, but this things did not impact our stay. Doors are not programmed to be accessed from outside […] using key card, which was an inconvenience when you have a lot to carry and your room is on the opposite end from the elevator. Maybe a safety issue based on the neighborhood. Read moreGenuine Hotels.com guest review
Response by Days Inn Dallas Garland West We appreciate all of your feedback. Thank you for staying with us. We will take all of your comments and surely look at each item in detail for future improvement.
I had an ok stay even tho i didnt get the room i booked but it was okGenuine Hotels.com guest review
Response by Days Inn Dallas Garland West Sorry for the inconveniences that a room change may have caused. We hope to see you in the future as we will make sure we make your next stay 100% satisfactory.
The hotel is great for the price.. I have stayed here sevaral times and have enjoyed the comfort of my room... The front desk personal could be a lot friendlier , I have had a couple go above and beyond and others seemed to be inconvenienced..Genuine Hotels.com guest review
Response by Days Inn Dallas Garland West Thank you for your wonderful comments.
"Two different Rooms"
Stayed one night and it was really nice. Had to come back for a second night and it was absolutely terrible. The loveseat was filthy, there was no remote control and the bathroom fixtures were in bad repair (also bathroom floor was sticky).Genuine Hotels.com guest review
"OK for the price (deep discount-think 1/2 price)"
Checked in a bit late and too tired to have maint. come, Had to move a lamp into the bathroom (bad ballasts on flourescent lights), had to "pin" drapes together. One side was sagging from a missing curtain hook or something. The room/sheets/towels & bathroom were clean, although the fridge needed defrosting. The bed and pilliows were hard and not particularly […] comfortable, but adequate. Called the front desk for a wake up call. Very annoying "bleed over" from a radio station broadcast over the telephone made it difficult to carry on a conversation. Next day, maid replaced towels but not shampoo, coffee, or coffee/water cups. Beds were made but decorative coverlets were left on a chair. Apparently, she didn't see the need to turn in a maint. request for the bath lights or drapes either. Connectivity was iffy.Breakfast was OK. They did have make your own waffles, although I had to ask for syrup the 2nd morning. Very cold Boiled eggs, plastic wrapped Owens sausage bisquits rounded out the "Hot" offering. A few apple & bananas available, toast, bagels, tiny pastries, butter, jelly & cream cheese. Had milk, dry cereal & instant oatmeal. I can't say it was a "Bad" experience, just not one I would call "Good". Simply OK. For the price, OK was good enough. Read moreGenuine Hotels.com guest review
Response by Days Inn Dallas Garland West Sorry for the inconveniences that you experienced during your stay. We will review at each and every issue presented and address with our staff. We are actually starting the planning process of renovations and will implement a new breakfast program in early March.
I was there for 9 nights working out of town. Hotel was just ok. My truck was broken into but the security cameras were not operating properly so they weren't any help. The hotel behind this hotel was trashy and people hung out in parking lot until all hours of night. Would not stay again or recommend to anyone.Genuine Hotels.com guest review
Response by Days Inn Dallas Garland West I apologize for all of the issues that were caused during your stay by other establishments. We have no affiliation with any other establishment in our area and are working to create some type of security measure to keep non guest from entering our parking lot and property. I just want to say that our hotel is an interior corridor property that is safe and clean that takes every measure to create an environment that is secure for all of our guest.
"will b back..."
enjoyed my stay very much room was very spacious bigger than most hotels... pool looked very inviting cant wait until summer to go back breakfast was good as well.. I was very impressed..Genuine Hotels.com guest review
Response by Days Inn Dallas Garland West Thank you for your comments! We look forward to your next stay!
Wifi was awful!!! The hotel next door had a lot strange people hanging out!!Genuine Hotels.com guest review
Response by Days Inn Dallas Garland West We apologize for your difficulties and dissatisfaction with our free Wifi. We have called our service provider and hope to improve this service in the near future.
"Won't stay here again"
The bathtub was dirty. One of the beds had dirty sheets. The toilet clogged up and when I called the front desk they asked me, "What did you do to it?!" It took 3 calls to the front desk before they sent a maid up to deliver a plunger so I could plung it myself. The clean sheets were also delivered so we could remake the bed ourselves. We were in town […] for the funeral of a very young very close relative. My brother-in-law is in a wheel chair. As we were leaving my niece was struggling with the chair & luggage. 2 men behind the counter watched her struggle to open 2 doors while juggling luggage & pushing chair through. Neither offered assistance. Read moreGenuine Hotels.com guest review
Response by Days Inn Dallas Garland West We are very sorry for your unpleasant stay with us; however, thank you for sharing your experience. This will help us improve our hotel and its services to all future guest. We will surely look into all of the issues that you have mentioned and hope to have them resolved as soon as possible. Again, we apologize for your recent stay.
"Horrible nights sleep!!"
I was up all night. The bed was so hard I couldn't sleep. The staff was nice and helpful. The breakfast was good. Frozen sausage bisquits (that were good) waffles, cereal, and fruit. The room was pretty clean, but not prefect. Meaning there were a few hairs in the bathroom. I'm a country girl so I'm not to picky. But I wouldn't stay there again solely […] because of the bed. Read moreGenuine Expedia guest review
This was a last minute reservation and our stay was excellent. The staff was friendly and helpful and the rooms comfortable and clean.Genuine Hotels.com guest review
Response by Days Inn Dallas Garland West Thank you for your comments! I will make sure and pass along your comments to our entire staff.
The website listed that the rooms had DVD players and HBO. So, I rented movies for my child to watch while we were staying there. There were no DVD players and the HBO channel did not work. There were other issues as well. The bathroom door was broke, there was a huge stain in the bathtub and the continental breakfast consisted of cold hard boiled eggs, […] stale cinnamon rolls, and microwavable sausage and biscuits. We will not be back. Read moreGenuine Expedia guest review
Response by Days Inn Dallas Garland West I apologize for your dissatisfaction and the misleading information on the website. We are working to correct all issues/misrepresentations that will give the guest a better understanding of our true amenities.
"Needs met for a comfortable overnight stay."
Professional, courteous desk clerk. Service staff person, Mary was exceptionally polite, helpful and thorough with her work. Both are an asset to the hotel.Genuine Expedia guest review
Response by Days Inn Dallas Garland West Thank you for your comments. I will make sure and tell the front desk staff as well as Mary that you had kind words for them.
"very nice room"
Enjoyed staying in a very updated & one of nicest rooms ever stayed in. Yes, it was nicer than some 3 & 4 star hotels.Genuine Hotels.com guest review
Response by Days Inn Dallas Garland West Thank you for your comments.
"nice hotel with nice staff"
I enjoyed my stay there, all the staff were very nice and the hotel condition was very nice.Genuine Expedia guest review
Response by Days Inn Dallas Garland West Thank you for your kind comments. I will make sure and pass your comments along to our staff.
"might stay again"
The hotel was nice and clean. The WIFI was dismal. We asked the front desk attendant if there was wifi and he said yes. When we couldn't get service in our room, he said "try all of the daysinn ports". We did and then we got booted off every 5 minutes. Not bad for free I guess. Then he said the hot tub and pool were open. Hot tub was 75 degrees and […] pool was about 60. Understandable for the outdoor pool in Texas. But took 5 hours to get hot tub up to 87 degrees. we won't do that again. The breakfast was good but not stocked enough because 10 people wiped it out of all 10 mini sausage biscuits and 5 Danish. When we brought up the wifi on checkout, the attendant just told us that we didn't sign on right. Oh well. you get what you paid for right? Read moreGenuine Hotels.com guest review
Response by Days Inn Dallas Garland West Thanks for your comments. I have communicated all of your concerns with our staff. I have also contacted our internet provider about the Wifi issues that you have mentioned. I hope we would always exceed what you pay for and hope we can earn your business again to show that we have changed. Again, thank you for posting your review and we will make the necessary changes to make your next stay more pleasurable.
Not much, I didn't get to stay there, they did not acknoledge my reservation that i made on hotels.com.Genuine Hotels.com guest review
Response by Days Inn Dallas Garland West I apologize for your inconvenience. Please allow us to investigate this situation as this should never happen. I will communicate with Hotels.com as well as our staff to help us resolve this issue. I understand that the issue is in the past; however, after investigation, I will contact you on how we can proceed.
the advertisment was misleading. failed to mention hbo was not free. contrary to the amenities mentioned there were no bathrobes or DVD player in the room & the rooms had a old musty smell. The staff was nice & accommodating.Genuine Hotels.com guest review
"Front Desk Service"
The front desk service and management were horrible. We made it town a little before check in and they refused to let us check in but let other go ahead of us, the manager had a really nasty attitude. The maid service was great.Genuine Hotels.com guest review
""Cray Cray" for real!!"
The picture on the website is deceiving as well as the staff. I reserved the king suite expecting a jacuzzi but instead I got a horrible experience plus no jacuzzi but a filthy bathroom. The toilet didn't work. When we told the front desk he asked us what was wrong as if I was a plumber! They just refused to offer us another room instead they told us […] use the restroom on the first floor. Oh btw our room was on the third floor and it also had pee in the toilet. The issue went unresolved I chose to leave didn't even ask for my money back. Read moreGenuine Expedia guest review
"You get what you pay for"
In Dallas for a funeral, traveling with a friend Checked in late due to delayed flight Had booked a room with two queens, office staff insisted we had booked a king size bed. Fortunately the guy behind the desk could see that it probably wasn't the best suggestion for me and my friend to share a bed - Both married guys :-) Eventually given a double […] room. Some kind of party going in the parking lot until 4am Rooms was adequate although bathroom was filthy. Toilet blocked. had to use toilet in reception area Breakfast was poor, with very little choice. OK for the 6 hours we actually spent in there but you wouldn't want to stay longer Read moreGenuine Expedia guest review
We will stay againGenuine Hotels.com guest review
"Didn't have reserved rooms"
The hotel didn't reserve the size beds and smoking preference we requested. Tried to give us a smoking room and king bed instead of non-smoking/2 queen room.Genuine Hotels.com guest review
"Suprise nice but disapointed"
The room was very clean and priced very reasonable. I was disapointed when I check in around 9:30pm I founded the back door was propped open we removed the brick holding the door open. When we left in the morning the door was propped open again. It is a safety issue.Genuine Hotels.com guest review
"not what I asked for"
only thing went wrong was that I asked for single bed, and smoking. I got a double bed nonsmoking. called the desk and asked about it and the only thing the clerk, who English wasn't good, kept saying is no no no smoking in that room. I just settledGenuine Expedia guest review
"Should have stayed anywhere else."
The staff was unfriendly, they had no convenience items. The room was in no way what the website and pictures described. No garden tub. The continental breakfast was very un appetizing and the waffle batter was so wattery it was useless. The hotel smells of cat "waste" and wasent very clean, as well as hairs in the bed...........no need to continue […] . Read moreGenuine Expedia guest review
"Maids Gone Mad"
At 9:00 AM, the maids start tapping on the doors yelling "Room service! ". Really??? The sign I saw in the lobby said that check out is at 12:00 noon. Why are you waking me up?Genuine Hotels.com guest review
"good clean hotel in a quiet location"
nice, clean hotel with pleasant staff. breakfast was pretty good compared to other hotels i've stayed at. the area is pretty quiet without many people walking around and i felt safe at all times. the room was pretty big and clean, the bathroom was nice tooGenuine Expedia guest review
This Days Inn had really clean, nice and comfortable rooms. You can't beat the price! There were only two things that really bothered me. They advertise a free breakfast...... Don't book this hotel if you are expecting a breakfast. I also think the front desk people that work at this hotel need to go to hospitality school, cause they are not people […] pleasers at all. Rude is an understatement to say the least. So the moral to this rating is, don't expect a breakfast and overlook the rude front desk people, and then and only then will you have a decent stay. I will say the positives out weighed the negatives! Read moreGenuine Hotels.com guest review
I was satisfiedGenuine Hotels.com guest review
"Our stay was great!"
Room was nice and clean. The guys at the front desk were awesome! They had a sense of humor and we're very helpful with everything we asked.Genuine Hotels.com guest review
Overall good hotel and excellent breakfastGenuine Hotels.com guest review
My family spent three nights here. Overall, we were satisfied with our stay! The location is very convienient, right by a few stores to get things you may have forgotten. The only downside was the neighbor motel (seemed a little sketchy). The room was very spacious, breakfast was pretty good. I would definitely recommend, you get more than what you […] paid for. Read moreGenuine Expedia guest review
Not bad at all. It is located in somewhat of an industrial area, the outside of the building looks a little dismal, and a train track runs right behind the motel. However, the inside of the facility is fine. It has an elevator so I didn't have to negotiate stairs with my injured knee. We heard one train before we went to bed but none during the night. We […] had reserved a room with two queen beds but because of maintenance issues were assigned a very nice room with a king, which wasn't a problem. Read moreGenuine Expedia guest review
"A weekend getaway!"
I arrived early on Saturday evening and they didn't have the room I ordered/paid for but they have a room for me. It was nice but the rest was fair. Pool looked dirty and the kids and I didn't swim in it' next weekend getaway will not be spent here.Genuine Expedia guest review
"needs some cleaning"
the motel is in good location but needs some heavy duty cleaning. The carpet I hated to walk on without shoes. wouldn't stay there again.Genuine Hotels.com guest review
This hotel was clean and very frendlyGenuine Hotels.com guest review
this place had everything I needed and was quietGenuine Hotels.com guest review
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