Very spacious room, great view, very clean - would recommend it to friends.Genuine Hotels.com guest review
"Nice hotel centrally located"
hotel was clean and the staff was helpful; location and price are greatGenuine Expedia guest review
Comfortable and clean room. Hotel reception and concierge staff was not very friendly. May be typical for New York Hotels. .Some of the Bathroom amenities were missing. Overall satisfactory stay.Genuine Hotels.com guest review
"Very Nice hotel"
We had a great time in New York City. The hotel was very clean, rooms were huge for NYC! Had more than enough room for our family of 5. Close to subways, Central Park and Times Square. Loved the location!! Also they have a Starbucks in the hotel~~~just want I needed every morning! Thanks so much for having comfy beds after a long day of shopping & […] sightseeing! Read moreGenuine Hotels.com guest review
"They will accommodate a family of 5."
Everyone at the hotel was extremely friendly. If you are flying in from LaGuardia and have 5 or more in your party, call the hotel and ask them to arrange a car for pickup. There is a charge but well worth it. The taxis do not accommodate more than 4 people.Genuine Hotels.com guest review
"one night, best kept secret"
Small lobby, why? best kept secret is the lounge on 12th floor. free wi-fi, private wide screen TVs or your own in each cubicle. Pay for the breakfast and eat, rest, even when they are closed and you are waiting for your car to be valeted, ie 30 minutes, wait upstairs! or workout on same floor!Genuine Hotels.com guest review
Guest services were outstanding. Helping me find a good dinner. Rooms were clean with a great view.Genuine Hotels.com guest review
"Very nice room"
Wonderful room and location easy access to subway and places of interestGenuine Hotels.com guest review
"Room is very nice, bathroom smelled like mildew"
The bathroom had an unpleasant odor (mildew) and was quite cold (no heat lamp). The Bistro has one long line for both breakfast and a cup of coffee, and was very inefficient, so we waited a long time for coffee each morning. The people were great in the Bistro, the system simply wasn't well-designed. All the hotel staff were great, however, and there […] was a lovely view out of our window. The beds were okay, but my husband's back definitely hurt after three nights. Overall, I would stay here again, but you should know that it's not perfect. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott New York City Manhattan Midtown East Thank you so much for taking the time to right a review of our hotel. I am very happy you found the staff pleasant we strive to give our guests a positive memorable experience. You did point out we do not have heat lamps in our bathrooms, but in no case should you find a room that had a mildew odor in it and I do apologize. We are known for our room sizes and the comfort of our beds, I apologize that either the softness or the firmness did not meet your husband’s needs for a comfortable stay. I am very happy that even with the imperfections that you mentioned we did meet a level of comfort that you would stay here again. I thank you again for taking the time to write you review.
Staff was friendly and helpful. Large, immaculate, attractive room. Great view. The Bistro on 12 was great, breakfast was good. Will definitely use this hotel again.Genuine Hotels.com guest review
Clean, pleasant, simple but nice decor. Bistro convenient and decent food.Genuine Hotels.com guest review
"Great family hotel, spacious rooms, good value"
Midtown is looking rather run down these days but this hotel is very close to the attractions of 5th ave, Rockefeller center, Central Park, the UN etc. The rooms are large for NYC, comfortable, not particularly charming, most will look out onto the famous Lipstick building across the road. Bistro are on the 12th floor rather too bright but large practical […] working and space, didn't eat there though. All in all a good value no frills comfortable and convenient hotel, we received good service too from welcoming staff. Read moreGenuine Hotels.com guest review
Our stay at the Marriott NYC Manhattan Midtown East was wonderful! And special thanks to Mark, our front desk check-in person, who made our arrival very welcoming. We definitely will be returning for future visits.Genuine Hotels.com guest review
"Best hotel experience in NYC ever"
I selected this hotel for many reasons, its location away from the hubbub of Times Square, yet a short subway ride close to it. The room had 2 queen size beds, something hard to find in NY. The view was incredible. The staff went out of their way, giving us directions, recommending 2 great places to eat, holding our luggage afrer checkout until our […] bus was to leave. I didnt meet a single unpleasant employee. What more can I say. Unless they double their prices because of this great review I will stay there every trip to NYC. Read moreGenuine Expedia guest review
"Great Hotel at a Great Location"
This hotel is in a great location. Not far from Central Park or Times Square. Very close to Grand Central and Rockfeller Center. The rooms are large and very modern and clean. I believe they have just been updated. The Staff is wonderful. Al the doorman is great! There is a ministore in the hotel lobby open 24/7 as well as a 24/7 drugstore on the c […] orner. Read moreGenuine Expedia guest review
"Pretty nice hotel"
Hotel was clean, pretty quiet (some noise at night from the street, but it's NYC - that's what you get), staff was friendly. I didn't really check out the amenities or breakfast. Location is ok - it's great if you want the tourist experience as you can walk to 5th avenue, central park, Times Sq. I'm more of a downtown guy but needed to be in Midtown […] for work for a few days from out of town. Subway next door. Read moreGenuine Hotels.com guest review
"Nice and friendly staff"
Nice place to stay and comfortable bed. Great locationGenuine Expedia guest review
Clean room. Friendly staff. Fast elevators. Centrally located.Genuine Expedia guest review
Location is great. Great skyscraper view from the room.Genuine Expedia guest review
"Very nice hotel, close to everything important"
We did a lot of walking both for shopping and for tourisingGenuine Expedia guest review
"Close to subway station"
Large room on 27th floor with views to the city. Convenient subway station. Duane Reed drugstore/convenience store right next door.Genuine Expedia guest review
"Great Hotel with helpful, friendly staff."
We stayed here on a short visit to NYC in mid February. The hotel allowed us to check in early to our room after an over-night flight, fantastic and allowed us to take a quick nap. The staff was great, from the concierge to the bell staff, our stay could not have been better. We particularly enjoyed the large dining/seating area on the 12th floor that […] allowed us to meet with family and friends when the weather was bad. Read moreGenuine Expedia guest review
The hotel was conveniently located far enough away from Times Square to be able to get away from the chaos but close enough to walk to many attractions or a $10 cab rideGenuine Expedia guest review
Very nice experience. Room was large, clean and newly decorated. Really nice room and location. Staff was very accommodating.Genuine Hotels.com guest review
"Nonchalant front desk"
This hotel is great! Very clean and chic lobby, renovated rooms and nice dining/relaxing area. The bistro was amazing as well! The only negative was the front desk staff. I felt like I was bothering her every time I went to ask a question. Never saw a smile. She didn't look happy to be at work while I watched her check in guests. I went to the concierge […] after those run ins. Didn't even get a "thank you for staying with us" when I checked out. Management, I hope you're reading this. Front desk professionals are the face of your company and your guests first impression. I stay at a lot of hotels and this first impression was the worst. I'll try somewhere else next time. A place where I feel welcomed. Read moreGenuine Expedia guest review
"Nice hotel walking distance from Grand Central"
Easy check in; clean and comfortable room with great view of the city; staff very friendly and helpfulGenuine Expedia guest review
"Busboy more interested in football"
Room's were great, the location was great, the front desk team was upbeat and understanding, these were all great. The hotel was able to hold my bags before check-in, which allowed for some time on the city before our actual check-in time. I did spend a seemingly large amount of time waiting on the busboy to get these bags back, however, and would suggest […] either adding another busboy or someone with a bit more enthusiasm and energy to accomplish the task. Read moreGenuine Hotels.com guest review
This was the hotel we stayed at 2 years ago. It has been redecorated and was clean as in the past. It is comfortable for our family of 5. The distance to Times Square and the Theater District is a short 10-15 minute walk. You can't possibly go wrong staying here. The subway entrance is right outside the door. We were on the 30th floor and it was very […] quiet. We requested extra pillows and towels (there were 5 of us and only 2 bath towels!) which were delivered immediately to our room. I will definitely stay here again. All the staff were friendly and polite. Our room was available early which was great so we could put on more layers because it was cold and snowing out and didn't want to travel 3 hours in the car all bundled up! Thank you Marriott for a great weekend! Read moreGenuine Hotels.com guest review
"Awesome Hotel in Great Location"
We were extremely impressed with the size of the room in Manhattan. As a family of four, we stayed in one room with two queen beds and a pullout sofa bed. This arrangement was perfect for us, since, each of our boys had his own bed. The bathroom was somewhat separated around a corner, which was great, so it was still possible to have some privacy. There […] was a pullout table that we used to eat breakfast at and play cards. We used the mini fridge and I thought the room safe was great. We could lock up valuables before walking around Manhattan. There is a great bagel place across the street and down a block. The hotel staff was helpful and the elevators ran efficiently (we have had elevator issues at other Manhattan hotels). Overall, I would highly recommend this hotel. Read moreGenuine Hotels.com guest review
Fantastic city easy to get around from this location.Genuine Expedia guest review
"Great Hotel in NYC"
We booked on Expedia.com and got a decent rate for a NYC hotel room. We needed a room with King bed and a pull out sofa bed. That narrowed down our choices quite a bit. Most of this Marriott has been renovated. The lobby was very modern and clean. My only complaint is that the lobby is quite small and the luggage storage is on another floor. This causes […] a bit of gridlock in the walkway near front desk with bags sitting around waiting for bellman to take them to a storage area. Other than that we were very pleasantly surprised to see that our room was very large and felt new. Our room had a foyer and large closet. Bed was comfy. mini fridge for storing beverages. lots of plugs for charging and a nice flat screen tv. Location was good, although not right in the middle of any specific area. We would definitely stay again. Read moreGenuine Expedia guest review
"Nice hotel, central location."
First time in New York. Enjoyed my stay in hotel. Location safe and quite.Genuine Expedia guest review
"Nice hotel close to all the action"
We only stayed in the Marriot for one night just after new year and the hotel delivered on all the expected promises. Hotel staff was friendly and helpful.Genuine Expedia guest review
"Nice hotel, broken air conditioning."
Very nice and clean hotel. We had a corner room with amazing view. However the air conditioning system was broken. It was restarting itself at high setting (i.e. loud) every hour or so.Genuine Expedia guest review
The hotel is very well situated, a walking distance from the Moma, st. Patrick church and the fifth Ave. The hotel looks new and the rooms are clean. However - there were some little things that really bothered us. For instance - we ordered a room for 4 adults yet the room was not equipped - we had to call and ask for more pillows, more blankets, more […] shampoo and so on. I had to call for more toilet paper - never happened to me before... There were 6 elevators but only 3 went higher than the 14 floor. We had to wait more than 5 minutes to the elevator and than decided to walk down the stairs. 10 floors to the dinning room. Read moreGenuine Expedia guest review
"Great hotel for family"
We had a great stay at the Courtyard. It was one of the few that would allow us to have 5 (we have 3 kids age 10 and under). It's difficult to find a place for us to fit with enough space. Will definitely stay there again. Short walk to Rockefeller Center and the subway was on the next corner. Made it very easy to get around. We also used the valet […] parking and it was extremely easy and good rate for NYC. Rooms were huge, especially for NYC. Very clean and spacious. We were able to check in a little early as well, that made it more pleasant to stay. We had breakfast included in the package we got and it was easy and good. You ordered from a set menu and everything was cooked fresh. Very relaxing eating area too. Would definitely stay here again if we had the need to stay over in NYC. Read moreGenuine Hotels.com guest review
"Perfect hotel experience"
Close enough to action but far enough to feel relax. One minute close to a subway station. Walking distance to main attractions. Awesome staff service. Rooms are big and comfortable. I travel with kids and it was perfect. Pharmacy with everything next door. Great view of Rockefeller center. Not good for people don't want to walkGenuine Expedia guest review
"Nice location but warm room no ac in december"
Checked in on time at 4 pm had to wait 45 min in the lobby, our room was not ready, Upon arriving the room was warm, I was told when i called guest services that the ac was broken , instead of being moved to another room was told to crack open the window which was a bit scary for my 11 yr old since we were on the 31st floor. Staff was professional in […] the front desk but was stressed by the sheer volume of people checking in. I had better service at the Hyatt Regency at the hudson where we stayed the night before had to wait 30 minutes for shampoo since they forgot to stock our room. Courtyard by Marriot was a disappointment for us this trip to NYC. I had high hopes since we were very happy when we stayed here 10 yrs ago for our trip with my brother. Read moreGenuine Expedia guest review
"Great hotel in midtown Manhatten."
We spent our Christmas holiday at the hotel. It was extremely central making it possible to walk to many attractions and shopping. It was surrounded by affordable restaurants. The staff at the hotel was courteous, specially housekeeping. I liked that there was a private lounge for guests to use on the 12th floor, where one could watch T.V. It served […] as a living room and felt much more private than a lobby. It was great having access to computers and wifi in this lounge area. Our room was large and comfortable. On the whole, I would use this hotel again! Read moreGenuine Expedia guest review
"Close to everything we needed or wanted."
Hotel staff couldn't have been more helpful. Visiting the city and was easily able to get to all sights from this location, especially with staff help.Genuine Expedia guest review
"Perfect holiday stay"
In planning for our very 1st trip to NY, I booked 3 hotels, each for 3 days - this hotel and The Roosevelt. I regret doing that. The Courtyards rooms, cleanliness, and service far exceeded the high end hotel we moved to. The rooms were huge and had a nice seating area. The Roosevelt was tiny in comparison. The only downside to this hotel was the lack […] of dining inside and a bar area, however the surrounding area offered so many choices. So close to Central Park, Time Square, and the subway was literally outside the door and had an amazing view of the city, The Roosevelt on the other hand did not, we looked at brick walls. Thank you Courtyard for our amazing 3 days at your hotel, we will be back! Read moreGenuine Hotels.com guest review
"Very nice hotel in the city"
Beautiful views of midtown, clean spacious rooms for Manhattan. Excellent staff, we complained about the guests next door being too noisy (and they were), the hotel moved us to a similar room with a better view.Genuine Expedia guest review
"Christmas Eve 2013: Perfect"
We had three adults in the room and had ample space and comfort with the pullout sofa bed. Everything was excellent. The room was clean, bright, modern and had a great view. The concierge reserved us a table for dinner at a nearby Italian restaurant that didn't break the bank and served excellent food. And the Bistro offered a terrific breakfast with […] a variety of options including fresh fruit and a hot, healthy sandwich. The staff was wonderful and check-in took all of 1 minute. If you want a great hotel on the east side of mid-town, you can not do better than this. Read moreGenuine Expedia guest review
"Christmas Trip to NYC"
Family of five adults travelling to NYC for Christmas from the west coast. Wanted something not too far but far enough from Rockefeller center and 5th avenue shopping, was just a 4 block walks away. Subway / Airtrain access from JFK, to the corner, station had an escalator that made bag handling easier. The breakfast with stay was a good deal for the […] size of our group and helped get our day started in a very nice lounge on 12th floor with comfortable seating. Free Wifi throughout hotel. Very clean throughout. Would stay next time! Read moreGenuine Expedia guest review
Overall, this hotel was ok. It was very clean which was a big deal about choosing it. However, one woman in the bistro was extremely rude to me while giving me my breakfast, telling me that I was wrong about something she just said to me. Also, it took a very long time to get our bags checked for them to hold after we checked out and was very disorganized, […] but the woman was really nice about it after the fact. Read moreGenuine Expedia guest review
"close to all attractions"
greatGenuine Hotels.com guest review
"nice and comfortable"
Clean, friendly and helpful staff. Did not have a chance to try what they had for breakfast.Genuine Hotels.com guest review
"Nice decor, service & food fell short"
We waited 15-20 minutes for elevators on two occasions in our two night stay. They did not have a record of our breakfast package on the 2nd day and we had to go down to the lobby and show proof. The breakfast was not very good and the service for breakfast was inefficient. We wish we had paid a little more for a nicer hotel.Genuine Hotels.com guest review
My whole experience there was excellent. All of my encounters with all levels of staff, were postive. All of the staff members were there to ensure my stay was comfortable and any needs were met. The room was clean and the accommodation were very nice. I will stay there again.Genuine Expedia guest review
from the desk ,parking, and being helpful and meeting all your needs to make the stay hassle free fun. would stay at this hotel again for sure... made my New York stay much more pleasantGenuine Expedia guest review
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