SucksGenuine Hotels.com guest review
Response by Courtyard by Marriott Dallas LBJ at Josey Thank you for your response.
Last year the hotel was under construction. This visit it was all complete. It's beautiful the service was awesome.Genuine Hotels.com guest review
Recently remodeled hotel. New everything! Highly recommend.Genuine Hotels.com guest review
It was fine. Nothing to write home about.Genuine Hotels.com guest review
The rooms were very very new/modern, clean, and comfortable. The pictures online do not do it any justice. The housekeeping staff did their job very well. Just make sure that the magnetic strip on your card can swipe properly because they can't enter card information manually. I plan to visit this hotel again in the future.Genuine Hotels.com guest review
"Best in town"
Remodeled hotel! Everything is very modern clean and great! Service was superior and staffs were very accommodating! Definitely staying here next time!Genuine Hotels.com guest review
Very clean and nice of room and hotel Front desks are very friendly Easy to locate and very easy to get in and outGenuine Hotels.com guest review
"clean basic hotel."
Basic hotel..clean neat.just was renovated.Genuine Hotels.com guest review
The room was very nice! The lobby area has a beautiful fireplace. The atmosphere is very warm and inviting. The next time I'm in Dallas, I will definitely book a room here!Genuine Hotels.com guest review
"Best Hotel in Dallas"
We had a lovely time. The staff members Neyce and Paula were wonderful and made us feel right at home. Can't wait to visit again soon.Genuine Hotels.com guest review
Great Hotel. Modern and very cleanGenuine Hotels.com guest review
Nice stay. Rooms was updated nicely, loved the shower!!! Beds was comfortable and room was very clean and quiet. Hotel staff were fantastic!!Genuine Hotels.com guest review
"Clean room, bad service"
Room was very nice and clean. The only bad thing was the Receptionist who fell asleep in the back and made me wait for 15 mins just to get checked in at 4 am in the morning.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas LBJ at Josey Thank you for your feedback. I apologize for the lack of service that you received while at our hotel. We have reviewed your response with our staff for training purposes to improve our customer service. We hope to see you the next time business or pleasure brings you to the Dallas- Fort Worth area. -Natasha Thomas | Front Office Manager
"Newly remodeled. Nice and clean."
Last time we stayed in this hotel was in June 2014. This time the interior of the hotel was newly remodeled, including the lobby, dinning area, hallway and room. It is nice and clean and has the same design and setting as the Courtyard we stayed in Las Vegas last August. I will come back and recommend it to your future travel.Genuine Hotels.com guest review
In town for the College Football Championship game. Very nice hotel - comfortable, clean, spacious rooms, great beds, good room temperature controls. Great price for what we got. The only reason I gave "room comfort" a 4 rather than a 5 was that the shower was set so that you couldn't get it as hot as the water coming out of the sink (and on long road […] trips, I want really hot showers). Convenient to interstate and Love Field. Just a note of warning - because of all the construction in Dallas, your GPS exit numbers may not match the actual exit numbers, so pay attention. Read moreGenuine Hotels.com guest review
It was a great stay at a great price!Genuine Hotels.com guest review
"Great hideaway !!"
We love the New Hotel!! The Cafe is so wonderful to have. Wish is served breakfast later on weekends. The staff was great!! We will definitely be back:)Genuine Hotels.com guest review
Recent remodel,room was clean bed was comfy and staff was nice.Genuine Hotels.com guest review
Room, beds and pillows were very comfortable. Convenient (walking distance) to IHOP, donut shop and CVS which are all places I visited during my stay. Quiet area. Staff at the front desk was very friendly when we arrived near midnight. Great value! I've stayed at here before and thought it was a good value, but I think they've upgraded the rooms since […] my last visit a couple of years ago. I will stay here again. Read moreGenuine Hotels.com guest review
"Hotel needs upgrade"
Rooms were clear, however the hotel needs upgrade. Looks pretty old.Genuine Hotels.com guest review
Exelent remodelingGenuine Hotels.com guest review
"Robert does Dallas"
shower was only lukewarm, otherwise everything was fine. Free internet, refrigerator and microwave.Genuine Hotels.com guest review
"Newly renovated, clean, and good service"
We stayed here for 2 nights. When we arrived, we were happily surprised to find that the hotel has been completely updated. The rooms are spacious and clean. The service is great. There is ample parking. We did not eat there, but we did have Starbucks hot choclate from the lobby restaurant, which was a nice treat on the evening. I would stay here a […] gain. Read moreGenuine Hotels.com guest review
Great hotel..clean and very friendly, courteous and efficient staff.Genuine Hotels.com guest review
"Very Chic and Modern!"
This hotel exceeded expectation for the price. Staff very friendly and helpful. Our room was very chic and modern, and I enjoyed it very much. Neighborhood is older, but very close to Dallas Love Field, which was the objective. Very nice hotel. Highly recommend. :)Genuine Hotels.com guest review
The 2 front desk clerks we're so c wry nice and kind to my kids.Genuine Hotels.com guest review
"no honor in staff!"
I experienced the most rude employee I have ever dealt with at this hotel. I had to change my plans and had to stay at a different hotel (another Marriott in Dallas). An associate at the hotel helping me with the change in my plans telephoned this hotel for me to cancel my reservation. He was told that I would not be charged for my room here because […] he called in time to cancel the existing reservation. This hotel did not honor the cancellation and charged my credit card for a night's stay. I did not set foot on their property and any good manager would have worked with me to resolve the issue. Instead they insisted that it was my problem. Read moreGenuine Expedia guest review
We stayed at the Courtyard to attend a Bluegrass Festival in Farmers Branch. The festival was nearby and the Courtyard was a great place.Genuine Hotels.com guest review
sold out--never got a roomGenuine Hotels.com guest review
"Courtyard should replicate this!"
Recently remodeled rooms provide 5 star luxury at mid-range rates. Courtyard should remodel all it's hotels similarly. A nice touch was the Bistro that doesn't look like the standard road-hotel dining room, but a cafe you'd come off the street to visit even if you weren't staying there. The only downside is the Bistro is not open all day. However, the […] hotel carries a limited amount of food and drinks in its store, so you won't starve (and you don't have to pay for room service). Read moreGenuine Hotels.com guest review
Very nice hotel!Genuine Hotels.com guest review
The receptionist wasn't very knowledgeable of everything. She scanned my card for an extra $100 without even explaining why. I just didn't care for this location.Genuine Expedia guest review
Hotel restaurant closes early if you happen to get in late from a delayed flight there is nothing much around for a good meal.Genuine Expedia guest review
It was fine and dandy.Genuine Hotels.com guest review
"Construction all around - Hard to get to and from"
Disappointed because of the construction all around and in the hotel. The neighborhood had a lot of establishments and did not seem like a good area.Genuine Hotels.com guest review
"Horrible Customer Service"
The parking lot was not lit nor was the side entry that you entered due to construction. I booked my hotel on Hotel.com and paid for it in advance. When I arrived I did not have a cc to put down for incidentals and they would not allow me to stay at the hotel. I even asked if i could put down a cash deposit. The answer was no. I would not ever stay […] again and will be contacting the corporate office to suggest a change. Read moreGenuine Hotels.com guest review
Clean, large rooms. Nice staff. Kinda sketchy neighborhood.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas LBJ at Josey Hello and thank you for your feedback regarding your recent stay with us at the Courtyard Marriott Dallas LBJ and Josey. We appreciate you mentioning that you felt our hotel was clean with large rooms. As the front office manager, I definitely appreciate that you felt our staff was nice. I apologize that you felt the neighborhood may be sketchy. I assure you that we have a nice and safe environment for our guests at this hotel. We have security on site throughout the night and they not only partol the building, but the parking lot and front desk area as well. We look forward to having the opportunity to serve you once again in the future and hope that you'll come to enjoy our brand new hotel as we are almost done with renovations of our main lobby and some of the guest rooms as well. Thank you once again and we hope to see you back soon.
"There's a reason why the room are on sale"
The location of hotel is fine in terms of proximity to Airport and downtown Dallas. Getting to the hotel is terrible during the I635 construction going on right now. Took 2 hours one evening to navigate 4 miles of parking lot traffic to get back to the hotel on I35 when the Forrest Lane (exit 26 was closed).Genuine Expedia guest review
Response by Courtyard by Marriott Dallas LBJ at Josey Hello and thank you for your feedback regarding your recent stay with us at the Courtyard Marriott Dallas LBJ and Josey Lane. I apologize that you ran into such difficult traffic because of the construction nearby the hotel. While this is an issue that is out of our control, we try our best to make sure that you stay is as positive as possible from the moment you arrive at our front desk. While we are renovating currently, we try to keep our guests away from the side of the building where the renovation is wrapping up. The items in our parking lot were cleaned up quickly after being removed from the guest rooms to make space for our brand new beds and room furnishings. Soon, our guests will be able to enjoy a brand new lobby and brand new guest rooms as well. We look forward to having you at our property in the near future. Thank you very much.
I took my family on a quick weekend get-a-way and we really liked this place. very nice staff, clean room, could get to many places in town easily, and a good rate. we would recommend this to our friends.Genuine Expedia guest review
"Served it's purpose"
The hotel staff were nice and the room was clean on check in. What was annoying was the construction near LBJ which the hotel had no control of. The bed is less than comfy compared to other hotels I have stayed in with the same rating but I guess you get what you pay for. Overall it wasn't a bad experience.Genuine Expedia guest review
Response by Courtyard by Marriott Dallas LBJ at Josey Hello, thank you for your feedback regarding your recent stay with us at the Courtyard Marriott Dallas LBJ at Josey Lane. We are pleased to hear that you had an overall positive experience, despite the construction nearby. During the renovation that's in progress at our hotel, we'll be installing new bedding with brand new Marriott mattresses and linen as well. The entire hotel will soon have a completely new and modern look and feel. We do hope that you'll consider our property during your next stay in the area. Thank you, Devang Chande Front Office Manager Courtyard Marriott Dallas LBJ Josey.
Stayed here for 2 nights based on user reviews. Hotel staff were nice and friendly. Checking in and out was quick. My room was very clean. Memory foam mattress was comfortable and linen were clean. Only thing missing was the mini fridge. Guess I could've requested one if I really needed it. The neighborhood wasn't too bad but location was a bit challenging […] to get in and out from due to the highway constructions. I would likely stay here again. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Dallas LBJ at Josey Hello, thank you very much for your positive feedback. I appreciate your feedback about the need of having a refrigerator in the room. As it turns out, we're currently renovating our guests rooms and all of them will soon have brand new bedding, furniture, refrigerators, and microwaves. I am glad to hear that the hotel staff was nice and friendly. We look forward to your stay with us in the near future so that we may provide you with excellent service and quality as well. Thank you, Mr. Devang Chande Front Office Manager Courtyard Marriott LBJ Josey.
"Convenient location, nice room, bad bathroom"
We needed an early check-in and it was not available which was disappointing as my travel mate had become ill. This was my second stay within two months. The new bathroom remodel is awful. Tub is too little too take a decent bath. The faucet handle for turning water off/on is located mid-way up the wall closer to shower head. If you are in tb there […] is no way to add water or adjust water temp without completely getting up. This visit the air conditioning did not cool sufficiently even though maintenance came to check it. Service is always good. Breakfast is better than most hotels. Hotel is in middle of remodel which makes some things less convenient. Read moreGenuine Hotels.com guest review
This is the 3rd of 4 recent trips where I have unknowingly selected a property that is under renovation. The location of the hotel was perfect for this trip, but I wish I would have known about the construction before arriving at the hotel. It looks like it will be very nice once finished in a couple weeks. I might stay there again (if the construction […] is done, but how will I know??). Read moreGenuine Hotels.com guest review
Poor security. Someone off of the streets was in the hallways. He was intoxicated and bothering guests. Not sure how he got in.Genuine Hotels.com guest review
Overall a good stay. It was convenient to a appointnment as well as Harry Hines shopping. The morning breakfast was a little pricey @ $10.99 (plus tax), with an IHop is across the street.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas LBJ at Josey Hello, thank your for your response. We are happy to hear that your stay with us was a good one and that our location was convenient as well. We have reduced the price of our breakfast as of this morning and will be reduced until the renovations are completed in our new Courtyard Bistro restaurant at the main lobby. We hope you'll join us the next time you're in town. Thanks for choosing the Courtyard Marriott Dallas LBJ at Josey Lane.
Devane at the front desk was incredibly professional and helpful. Highly recommend this courteous staff. Ice machine was located a long walk and in another section of the building because of remodel. no microwave or refrigerator in the room. Price of $69 was very good for this property.Genuine Expedia guest review
Response by Courtyard by Marriott Dallas LBJ at Josey Hello, this is Devang, the front desk manager. Thank you very much for your kind words. It was my pleasure to provide you with excellent service throughout your stay. Once we finish the renovation in place, we'll have refrigerators and microwaves in every single room of the hotel, to add an extra level of service for your guests. We hope to see you back at the Courtyard very soon.
Next to a quiktrip gas station close by a highway it was very niceGenuine Expedia guest review
"Glad I picked this Hotel!!"
Best place to stay when comparing to the other nearby Hotels. Did not have one single issue and will stay here again. The amenities were as expected if not better than the other places I've stayed. Don't bother looking at the other nearby Hotels because you are wasting time and this one is the best choice hands down.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas LBJ at Josey Hey Chris, thanks for the very kind words regarding your recent stay with us. We are working hard to provide every guest with outstanding service and hearing that we're on the right track means a lot to us. I'll forward your message to my co-workers as motivation to keep going the extra mile for our guests. Thank you very much. Devang Chande.
"one of the best stays"
excellent service, very helpful staff, clean and safe hotel location in very nice locationGenuine Hotels.com guest review
"Nice place overall"
It's in a older area and the hotel is showing its age. Very nice staff not bad for the price.Genuine Hotels.com guest review
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