"Worst experience in my 30 years of travel"
This was by far the worst hotel stay I have ever had and Im a travel blogger who travels the world! We had Mice in our room and bed bugs. Service was beyond inferior and no comp was offered when we had such a horrible experience. I would never stay there again. Waking to a rodent on the night stand at 2 in the morning was very disturbing.Genuine Hotels.com guest review
Staff is so nice. Breakfast is amazing. The whole facility is very nice, and has a cozy atmosphere. This was my second time here and I loved it. You can't beat that price either.Genuine Hotels.com guest review
"Nice cozy hotel"
This was my 4th or 5th stay at Country Inn and Suites in 2014. It's a decent hotel especially for business. They have a small fridge in the rooms which is nice and the beds are comfortable. They have a roll out desk which is nice. Breakfast is buffet style and they have oatmeal, waffles, sausage, fruit, and pastries. My only complaint is that they serve […] scrambled "eggs" but don't use real eggs. The staff is helpful and it's a gated area for parking so that helps. Oh, they need to fix the buttons in the south elevator because number 1 is always lit up. Haha...I've stayed too many times! Read moreGenuine Hotels.com guest review
"Luv Field Departure"
Clean and 15min to LUV field. Nice lobby and court yard.Genuine Hotels.com guest review
"stay with grandkids"
Room was clean and comfortable. Only complaint was the air condition did not cool the room real well. The breakfast was quite good. Would definitely stay her again.Genuine Hotels.com guest review
"Do it again"
OkGenuine Hotels.com guest review
"Ok at best"
Every thing was good but staf never changed the sheets in 4 days that I staid there and did not clean room very well. But I would stay their againGenuine Hotels.com guest review
"Simply The Best !"
The front desk staff and manager were incredible. Constantly checking to make sure everything about our stay was excellent. We will be using this hotel exclusively for our future trips to Dallas.Genuine Hotels.com guest review
"Overall a great place to stay"
At first glance I thought the neighborhood could have been bad, but my opinion about this changed after my two day stay. The neighborhood was nice and convenient. Make sure you take advantage of all the hotel amenities. There is a great breakfast you should enjoy. The grounds are nice and relaxing. The room is nice and staff is very helpful. They were […] even willing to print my directions for me. Read moreGenuine Hotels.com guest review
"Decent 3 star hotel. Good breakfast"
It's an old hotel that has been refurbished. Libby and breakfast were good. Room was different. We ordered a suite and got two rooms with the door removed from two adjoining rooms. It actually was nice because it made it bigger.Genuine Hotels.com guest review
"2-BR Suite with only 1 door"
We rented a 2-bedroom suite. Only 1 of the bedrooms had a door on it. Made the stay awkward.Genuine Hotels.com guest review
We had a very roomy suite. The beds were comfortable. Great service. Left our car there for three days and took shuttle to and from airport.Genuine Hotels.com guest review
You guys saved the day from a booking.oops mistake. Thanks so muchGenuine Hotels.com guest review
"Not bad for the price, but could have been better"
Nice breakfast, very close to airport but not the greatest of neighborhoodsGenuine Hotels.com guest review
"Let's go for a ride, that'll fix it."
Check in was great, very nice first impression. Upon walking into the room it was a tad smaller than expected but the sliding glass door with balcony made up for it. The only complaint, the people in the room next to me had an alram go off around 3am! And they weren't in the room! When I called down to front desk he pretty much said we would send someone […] to check it. 30 mins go by, ALARM STILL GOING OFF! I had to walk down to front desk and get him to come upstairs to hear it (did he not believe me??). Of course he knocked, which I had already done. But never offered a solution to the problem. I had to suggest him getting a key and turning it off, which he followed with "well you want to move rooms?" HECK NO! It's now after 4AM! We both took the elevator back downstairs. I wasn't going to be able to go back to sleep, may as well go for a ride. He had somehow got the alarm off by the time I got back. Thank you, which I called and said to him. Decent hotel, until the alarm situation. Read moreGenuine Hotels.com guest review
"Very Friendly and Helpful Staff."
The staff was very friendly and helpful. We had an early flight and the concierge suggested we speak with the shuttle driver about leaving a little later than scheduled so we would have time to have the free breakfast. Worked out great and was able to enjoy free parking while we were gone for four days.Genuine Hotels.com guest review
Quick over night stay- clean room and nice Free breakfast.Genuine Hotels.com guest review
Breakfast was great, staff was very friendly, and was very accessible to public transportation. Would highly recommend this hotel.Genuine Hotels.com guest review
My wife and I stayed at this hotel for thr Dallas and Washington game on Monday night. We flew in on Sunday and left Wesnesday. This hotel was great all around and central to everything it only took is twenty minutes to get to downtown Dallas or to AT&T Stadium which is also right next to the Rangers Stadium. Breakfast was always hot but the eggs are […] not good i would prefer some real eggs. I will be staying here again when I go back to Dallas for the game. There was no loud groups either always had a peaceful night of sleep. Read moreGenuine Hotels.com guest review
"Clean hotel close by Love Field"
I had an early flight out of Love Field so looked for a hotel close by. Country Inn seemed the best value of area hotels that day. All I was looking for was a clean bed and clean bathroom, and that is what I got. Since I was there for barely 8 hours I can't comment on service, other than checking in and out that was quick and easy.Genuine Hotels.com guest review
"Early flight out of Love Field"
Early flight out of Love Field, one night stay. The hotel was everything we needed. A good breakfast, room with a patio. Very nice courtyard area decent pool very clean very friendly staff quick shuttle to Love Field. I would stay here again.Genuine Hotels.com guest review
"Beware of the bug spray"
Easy location close to Dallas Love field airport. We were here to see the Gas Monkey Garage and Grill and were close to both. They must have just upgraded. The lobby looks nice, front desk man was nice also. Room appeared nice at first. It has a perfume-like smell that intensifies when you turn on the air conditioning. You get used to it. Decor updated, […] paint looks new and the appliances worked well. We left and when we came back we found a big palmetto bug in the middle of the room. Nice word they used for a cockroach. The front desk manager came in, apologized and sprayed the floor with bug spray. He didn't even offer us a new room and he left embarrassed within 2 minutes. We searched the room and mattress for bugs and found nothing else but we slept with the lights on. Just before bed I noticed a hole in the bathroom wall in sight line of the toilet. I stuffed it with toilet paper. Carpets have multiple stains (bug spray maybe?) and my socks were dirty after walking around. Breakfast was good though. Hot food and juice with fresh fruit. Totally makes up for the rest of it. Not excited about coming back but for the price not a bad stay. Read moreGenuine Hotels.com guest review
This was a great find. The staff was friendly the breakfast had a good variety and rooms were clean, smelled good.Genuine Hotels.com guest review
"Great location for Love Field flights"
The lobby, outdoor courtyard, and breakfast area were above what I expected for the level of hotel. The room has a noisy a/c unit that seemed to struggle to keep the room cool. The bathtub was dirty, but I carry clorox wipes in my suitcase, so it was an easy fix. Otherwise the room was clean. The parking is gated, which is nice.Genuine Hotels.com guest review
"Good for the price"
Was staying there to catch an early flight out of Love Field. For the price, rooms were clean, bathroom was clean, was somewhat difficult to access from the interstate. Overall good experience.Genuine Hotels.com guest review
The staff was very polite and helpful. The room was clean and comfortable.Genuine Hotels.com guest review
"Nice Hotel Exceptional Service!"
I booked one night here and one night at the Marriott and I wish i would have booked two nights here. My only regret.Genuine Hotels.com guest review
Pleasant, friendly, cleanGenuine Hotels.com guest review
"Inn Country with Mosquitos"
I was on a mini family vacation to visit my brother who lives out here in the Dallas area. We stayed at this hotel because it seemed close to DFW airport (which it is) and because our flight didn't get in until after 10pm. As my 2 kids and mom and I got settled and was ready for bed there were at least 3 bugs flying around a buzzing the ears of my kids. […] As my daughters couldn't sleep due to this I got back up and turned on a few lights to see what the deal was, I found that there was 3 mosquitos flying around. After I killed them all of us were able to go to finally get back to bed, mind you it was now well after midnight. Anyway just thought I would let everyone know that this place wasn't nearly as clean and sterile looking as the hotel next store which I stayed for the duration of or 5 night stay. Read moreGenuine Hotels.com guest review
"Syringe and Needle found in towel"
First of all found a syringe with needle in my towel. Asked the manager to call me. Never got a call. I went to the front desk and asked the clerk to get manager on phone. Mr. Petal keep saying he couldn't figure out how this happened. I told him it wasn't my job to solve this issue. I asked him what was he going to do in my favor for this horrible […] stay at his hotel. Mr. Petal stated he would give me 25% of one night. I told him that wasn't enough. I would settle for one night comp. (I had 3 rooms for 4 nights so this wasn't asking too much). I felt like I had to beg him to make my stay right. Not only was the needle in my towel but the toilet wouldn't flush right, the hot water in my shower wouldn't turn off and I almost flooded the 3rd floor. The gates were left unlock even after I brought this to the attention of the night clerk. My private patio had cig butts in cups all over the place. I will never be back at this hotel. I hope this review helps. And as of today I still haven't received my comp....... Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites Dallas Love Field/Medical Center We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
"Poor customer service"
We had to return the room key card 3 times the first night because staff continued to program the key access incorrectly. Then we had to return a fourth time with the key card on the third day of our 5 day stay because it did not work again. The ice machine on our floor (#3) did not work during our 5 night stay and the ice machine on the 2nd floor did […] not work 4 out of the 5 days either. We had to go to the front desk each time we needed ice and get it from the kitchen area ourselves. The 1st night of our stay I slipped and fell on the wet tile entry floor by the elevator. There was no proper warning sign about the wet floor. I reported my accident to the front desk, was told that the manager would contact me about my fall. The manager never contacted me nor did hotel management apologize for their failure to have proper warnings posted for a wet floor. The power went out during the last night of our stay. We had to carry luggage down 3 flights of stairs. When I turned in the hotel key cards to check out the hotel staff person at the desk asked me if I knew why there was no power and made no apology for our inconvenience. I will not recommend this hotel to any one. Read moreGenuine Hotels.com guest review
amazing. amazing. amazing. couldn't be happier.Genuine Hotels.com guest review
Price/Quality was good. The Chauffeur "Duck" made our stay even better!Genuine Hotels.com guest review
Needed a door between bedrooms for privacy. Otherwise ok.Genuine Hotels.com guest review
"Pet Fee Problems"
When I booked this hotel, I was traveling with my two small dogs. The website indicated that there was a $50 pet fee per stay. I thought that was a reasonable fee, given I had two dogs, so I booked it. When I arrived, they insisted that it was a $50 fee per dog and charged me $100. They would not budge on the charge until I called the corporate number […] to complain. They ultimately did make the situation right, but I'm disappointed that the ad and the response from the hotel while staying was not customer friendly. Read moreGenuine Hotels.com guest review
"Quiet ketp secret"
Very nice hotel with nice rooms. Feels like a Marriott. Nice staff.Genuine Hotels.com guest review
"Night Before Flight"
My sister and I had a wonderful time, we felt very safe with the security fence and key card entry gate for car. Easy to find, lots of stores & restaurant close by Looking forward to staying again, also only 2,4 miles from Love FieldGenuine Hotels.com guest review
The service wasn't fantastic as they couldn't find our reservation. The room was big and clean but the air conditioner was sooooo loud! WOW!Genuine Hotels.com guest review
"Nice place to stay"
We come to Dallas often for doctors appointments. We have stayed at several motels but I like Country Inn because of the secure parking, quite, clean rooms and a nice breakfast.. The location is not perfect for us but I am willing to drive a distance when I stay here. The price is reasonable also. We will stay here again.Genuine Hotels.com guest review
The room had bed bugsGenuine Hotels.com guest review
Loved the balcony, made relaxing for my flight the next day much easier.Genuine Hotels.com guest review
"Nice, new decoration, but..."
Nice, new decoration. Room a little small but it's OKGenuine Expedia guest review
"I would likely stay again"
decent hotel for the price. Saturday breakfast in ended at 930 which seemed early and on our last day a staff member came to the room at 11:50 to ask if we were staying an additional night...check out was at 12, so I didn't like being rushed. Other than that it was nice.Genuine Expedia guest review
"Happy From Cali"
From the moment I checked in I had excellent service. The hotel shuttle was clean and the driver was very nice and knowledgable. The hotel was very modern and comfortable. The hallway was a little warm and muggy but I don't think they run the air conditioner on high in the hallway. My room was very clean and comfortable it was like the management photo […] on the internet. The area is not so great. However once you get past the first block then the area gets better. I will stay here again. Read moreGenuine Hotels.com guest review
"Spacious and quiet."
Hotel was clean, spacious. free Wifi, outside siting area was really nice and pool. Room was comfortable and clean. Gated parking was a big plus. I would definitely recommend this hotel to anyone.Genuine Expedia guest review
We should have kept driving when we saw the gated parking lot. Room was damp and dingy. For a non-smoking room, it smelled like an ashtray. There was hair on the bathroom floor. Everything in the room had a dampness to it. I gave my children a second bath at the next hotel we checked into that night. We actually left after we checked in and secured […] another reservation elsewhere. Just couldn't sleep there. Read moreGenuine Hotels.com guest review
"Not a bad hotel, it is a Marriott Courtyard t/o"
It was a decent hotel for the rate. The furnishings are a little tired. The breakfast was excellent.Genuine Expedia guest review
"Very friendly staff"
The hotel was very friendly and accommodating. Rooms were a little out dated but cleanGenuine Hotels.com guest review
The mini fridge had a smell, the air conditioner had a smell when it first started there were stains on the carpet. However, the rooms were spacious and for the price great for a large family sharing.Genuine Expedia guest review
Very comfortable beds and a nice breakfastGenuine Hotels.com guest review
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