"Highs and lows"
I booked here for 3 reasons: free breakfast, parking, and shuttle We stayed here 2 nights; on the night before travel, and on the night that we got home. The morning that we flew out, we missed the complimentary breakfast because our flight left too early. We had to leave the hotel around 5:30, and they did not begin serving until 6. I understood that, […] no problem. They provided the shuttle as advertised, and we went to the airport. When we returned to Dallas, I called the hotel to arrange the shuttle to pick us up. Our flight arrived after 11 PM, and the shuttle service stops running at 11. I pleaded with the desk clerk to please send the shuttle; It took some negotiating with her drivers, but she did arrange to have a shuttle come to pick us up, after the designated hours of service. I considered that very good customer service. The next morning my family and I went down to the breakfast area at 9:15-9:20. All of the food was being put away. The posted hours was 6-9:30. The worker said "we're out of food", but there was plenty of food in the dishes that she was taking away, and she had already taken the bowls and plates, so we couldn't even try to grab some of what she was currently gathering up. I approached the desk, and they said the same thing about being out, but I pointed to the items that were still there and noted that they were not out of everything, but were basically closing early. I was very disappointed in how they handled this situation. Read moreGenuine Hotels.com guest review
"Definitely a great place to stay!"
My family and I really enjoyed this weekend getaway at country Inn, it is definitely recommended.Genuine Hotels.com guest review
"Nice, quiet and Convienient"
Clean comfortable stay. Friendly staff, would recommendGenuine Hotels.com guest review
"2 night stay"
The staff was extremely nice and very helpful!Genuine Hotels.com guest review
The hotel was in a bad neighborhood, it was dirty, there were cigarette butts in the hallways, and the rooms smelled. I had a reservation for 4 nights and left after the 1st. It took days for them to process my refund, although they took my payment out immediately.Genuine Hotels.com guest review
"not worth 200 a night"
50 dollars is held as a deposit. Microwave cord didn't reach the outlet. Had to set it on the floor yo use. Couldn't use frig. Probably isn't plugged in. WiFi first two nights extremely slow. The service by staff was excellent. Maintenance was here in less then 5 when patio door wsd stuck front desk had an excuse for everything with a smile. Not the […] worst I've ever been st but has been the most annoying Read moreGenuine Hotels.com guest review
Great place, clean rooms, friendly staff.Genuine Hotels.com guest review
The hotel was big and clean. We really enjoyed it. Will definitely consider staying here again.Genuine Hotels.com guest review
It's not 2.5 miles fin Live Field like they say. More like 7 which I'd a big deal when it comes to getting to the airport during rush hour. The shower head did not have a mount so I had to hold it and bath with one hand. Bad neighborhood. Bed was goodGenuine Hotels.com guest review
Response by Country Inn & Suites Dallas Love Field/Medical Center Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
"Good Service at the Country Inn Dallas."
I was very pleased with the attention I received from the hotel staff and found the general hotel amenities -- breakfast, lobby coffee, free incidentals -- all to be superior. The weather was cold, and I needed more bed covering so slept in some discomfort. I also believe ALL hotel bathrooms should be fitted with comfort-height toilets. All in all, […] I was satisfied with my stay. Please note that I have not yet received the emailed receipt that was promised. Now that I know how to locate the Country Inn (the Stemmons Trail address was confusing), I would be pleased to stay there again. Importantly, I want to be sure that the price paid for the room was as arranged by Hotel.com. Until I receive my receipt, my review of the Country Inn Dallas will be incomplete. Read moreGenuine Hotels.com guest review
"Honoring an old friend"
We were there for a memorial service. I will not remember the Howard Johnson when my life passes before me but the staff was friendly and it got the job done.Genuine Hotels.com guest review
Enjoyed our stay...I recommend this hotel.Genuine Hotels.com guest review
"Great for sleep!"
this was a nice hotel. I would stay there again for sure. Its nice to have a gated area for your car and ensures you will have a spot to park. Staff was nice. There was a homeless man outside one night asking for money as guests walked in but i am guessing the staff asked him to leave as he wasn't there for long. Beds were great!Genuine Hotels.com guest review
"Not even close to Love Field!"
I arrived on a late flight from California. No "free shuttle" as listed in hotel description. I called from the airport at 11:30pm. Front desk said shuttle stops running at 11pm. So I had to take a cab for $20. Then, when I arrived at the hotel, I asked about the morning shuttle. They told me the shuttle runs every hour on the hour starting at 5am. […] EVERY HOUR ON THE HOUR?!?!? And to top it all off, my bed was lumpy and very soft. Next time I will find a different hotel property near Love Field. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites Dallas Love Field/Medical Center We are sorry to hear you did not have a good night’s sleep due to the comfort of your bed nor a great arrival. We know a good night’s rest is very important along with the convenience of a shuttle being available to fit your need. We will make sure the team is aware of your comments in order to fix what we are doing wrong and improve our shuttle hours. Thank you for taking the time to reach out to us and we hope for another opportunity to exceed your expectations.
"great rate and excellent acomodations"
room was above expectation. service was excellent and the location was central to most dallas attractions . very pleased knoxvilleGenuine Hotels.com guest review
"Valentine weekend stay"
Great hotel, but a little hard to get to and in an area that was around a liquor store. As soon as we pulled up to hotel, a man walked up to our vehicle with a "sad" story and asking for money. Other than these things, a nice hotel. Wish it was in a better area.Genuine Hotels.com guest review
"On the freeway"
The hotel is about 15 minutes from Love Field, and located on the freeway. So be sure to request a room that faces the courtyard. The location is not very walkable. You've got an IHOP around the corner that was very good, but the meaningful restaurants are across the highway, and while less than a mile away are not a comfortable walk. They have a shuttle […] van that will take you, but there could be a half hour wait for the van. Rooms are nicely updated, attractive and comfortable. The breakfast was good. Read moreGenuine Hotels.com guest review
room was comfortable and clean. the heater was a little loud when it came on, luckily we didnt need it to be on. the door to the bathroom was squeaking really loud when opened, didnt complain because only stayed one night, housekeeping should catch that themselves. breakfast buffet was really good, lots of choices. front desk staff was really frien […] dly. Read moreGenuine Hotels.com guest review
Felt unsafe due to the many gentlemen clubs in the area, with noises throughout the night and people walking the parking lot. Also difficult to find.Genuine Hotels.com guest review
Response by Country Inn & Suites Dallas Love Field/Medical Center We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
"Great Hotel execpt"
The staff was great, good breakfast and all around comfort. My only complaint is that you took the doors off the suite between the bedroom and the living room. That action does not make sense to me nor did it make sense to any of my four friends and family who I booked rooms for at the hotel. You need to replace the doors. Sometimes people in the bedroom […] want privacy from the living room. Read moreGenuine Hotels.com guest review
other than it was a bit hard to get to, the stay was excellent, clean, quiet, food was good, staff was AttentiveGenuine Hotels.com guest review
"Dallas Market Trip"
We were in town for Dallas Market so for the price and map location from all the places we needed to be, it was an awesome central point. As for the location, really didn't enjoy having a strip club right across the fence and listening to the loud music all night. Room service just came once out of the 3 nights stayed (had to call and get them to clean […] our room that once). Breakfast was original...eggs, sausage, cereal, etc. Patrick at the front desk was great allowing us to check in before lunch. All and all, its not a bad location nor hotel. Read moreGenuine Hotels.com guest review
My stay was nice, the staff was wonderful. I accidentally locked my self on the 2nd floor balcony, luckily I had my phone in my pocket. I called the front desk and they had someone come up and help me get in in less than a minute. The cleaned the room every day while I was out. The free breakfast wasn't bad. I had waffles and sausage and eggs. The Internet […] was a little slow but not unusable. The neighborhood wasn't the greatest but the hotel has a fence and gate all the way around the parking lot. All in all I would stay in this hotel again. Read moreGenuine Hotels.com guest review
My husband and I enjoyed our stay. This was the second time we've stayed at this location. Get to breakfast early while it's hot cause otherwise it's not goodGenuine Hotels.com guest review
"Not sure if I'd go back"
The second day of my stay I was question by gentleman at front desk if I was a guest of the Inn. He asked for name and room number. He said "for security purposes" I didn't feel good about being questioned since I'm 59 years years old. But used to it since I'm African- American. I wondered how would he feel.Genuine Hotels.com guest review
"Worst experience in my 30 years of travel"
This was by far the worst hotel stay I have ever had and Im a travel blogger who travels the world! We had Mice in our room and bed bugs. Service was beyond inferior and no comp was offered when we had such a horrible experience. I would never stay there again. Waking to a rodent on the night stand at 2 in the morning was very disturbing.Genuine Hotels.com guest review
Response by Country Inn & Suites Dallas Love Field/Medical Center Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, in regards to unwanted pests. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
Staff is so nice. Breakfast is amazing. The whole facility is very nice, and has a cozy atmosphere. This was my second time here and I loved it. You can't beat that price either.Genuine Hotels.com guest review
"Nice cozy hotel"
This was my 4th or 5th stay at Country Inn and Suites in 2014. It's a decent hotel especially for business. They have a small fridge in the rooms which is nice and the beds are comfortable. They have a roll out desk which is nice. Breakfast is buffet style and they have oatmeal, waffles, sausage, fruit, and pastries. My only complaint is that they serve […] scrambled "eggs" but don't use real eggs. The staff is helpful and it's a gated area for parking so that helps. Oh, they need to fix the buttons in the south elevator because number 1 is always lit up. Haha...I've stayed too many times! Read moreGenuine Hotels.com guest review
Kept our room even though it was late at night when we got there, had a great breakfast and everyone there was helpful and caring.Genuine Expedia guest review
"Luv Field Departure"
Clean and 15min to LUV field. Nice lobby and court yard.Genuine Hotels.com guest review
"stay with grandkids"
Room was clean and comfortable. Only complaint was the air condition did not cool the room real well. The breakfast was quite good. Would definitely stay her again.Genuine Hotels.com guest review
"Do it again"
OkGenuine Hotels.com guest review
"Ok at best"
Every thing was good but staf never changed the sheets in 4 days that I staid there and did not clean room very well. But I would stay their againGenuine Hotels.com guest review
"Safe hotel close enough to downtown"
The hotel staff were the best,concise and polite. The bed was memory foam and very comfortable. The only issue I had was the TV remote was missing. They front desk supplied one immediately. I had a balcony room that overlooked Love fields landing path for its jets. The planes were far enough away to not be heard. Breakfast was abundant with choices […] both healthy and indulging. The parking lot was below my balcony and behind an electric gate and high fence line. The hotel is down a long access road behind several other hotels. I felt much safer knowing we were just behind them and thus off the main drag. Restaurants of all manner were just a few miles away. Read moreGenuine Expedia guest review
"Simply The Best !"
The front desk staff and manager were incredible. Constantly checking to make sure everything about our stay was excellent. We will be using this hotel exclusively for our future trips to Dallas.Genuine Hotels.com guest review
"Overall a great place to stay"
At first glance I thought the neighborhood could have been bad, but my opinion about this changed after my two day stay. The neighborhood was nice and convenient. Make sure you take advantage of all the hotel amenities. There is a great breakfast you should enjoy. The grounds are nice and relaxing. The room is nice and staff is very helpful. They were […] even willing to print my directions for me. Read moreGenuine Hotels.com guest review
"Decent 3 star hotel. Good breakfast"
It's an old hotel that has been refurbished. Libby and breakfast were good. Room was different. We ordered a suite and got two rooms with the door removed from two adjoining rooms. It actually was nice because it made it bigger.Genuine Hotels.com guest review
"2-BR Suite with only 1 door"
We rented a 2-bedroom suite. Only 1 of the bedrooms had a door on it. Made the stay awkward.Genuine Hotels.com guest review
We had a very roomy suite. The beds were comfortable. Great service. Left our car there for three days and took shuttle to and from airport.Genuine Hotels.com guest review
You guys saved the day from a booking.oops mistake. Thanks so muchGenuine Hotels.com guest review
In from PA to see Dallas vs. Eagles on Thanksgiving Day. This hotel suited all of us!Genuine Expedia guest review
"Not bad for the price, but could have been better"
Nice breakfast, very close to airport but not the greatest of neighborhoodsGenuine Hotels.com guest review
The hotel is a good value and has quick access to the highways. Breakfast is over too early in my opinion.Genuine Expedia guest review
"Perfect for what we needed."
We were in town for a funeral and we just needed a hassle free and comfortable place to stay. The location is not far from Dallas Love Field Airport but it was a little hard to get to because we are not familiar with Dallas roads. The check in was easy, the room was clean and comfortable. The breakfast was much more than the expected continental breakfast […] you are used to. It had eggs, sausage, french toast, fresh made waffles, fruit, oatmeal, milk and cereal and much more, very excellent. When we come visit family again we will definitely stay here. Read moreGenuine Expedia guest review
Poor staff training. Phone in the room did not work. Phone programmed incorrectly for a different room . Keep getting calls for another room.Front desk never verified name on room before passing calls through. Breakfast is sodium rich. Microwave eggs for breakfast! Poorly managed!Genuine Expedia guest review
Response by Country Inn & Suites Dallas Love Field/Medical Center Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Please reach out to any of our employees directly should you have any concerns during or after your next stay.
"Stayed one night for work"
I didn't care for the bed or the pillows, they didn't feel too comfy. The hotel looks nice enough, but with so much offer nearby I will try something else next time.Genuine Expedia guest review
"Convenient location but a bit tough to find"
This hotel was reccomended by the client I was meeting with. My map made it tough to find the turn but once I was there I found it just fine. A slighlty older hotel but is currently updaing some of their public areas. Big work out room (compared to other hotels). Comfortable beds, pillows and linens. Front desk staff was helpful in locating nearby restaurants […] with good directions and referrals. Read moreGenuine Expedia guest review
"Let's go for a ride, that'll fix it."
Check in was great, very nice first impression. Upon walking into the room it was a tad smaller than expected but the sliding glass door with balcony made up for it. The only complaint, the people in the room next to me had an alram go off around 3am! And they weren't in the room! When I called down to front desk he pretty much said we would send someone […] to check it. 30 mins go by, ALARM STILL GOING OFF! I had to walk down to front desk and get him to come upstairs to hear it (did he not believe me??). Of course he knocked, which I had already done. But never offered a solution to the problem. I had to suggest him getting a key and turning it off, which he followed with "well you want to move rooms?" HECK NO! It's now after 4AM! We both took the elevator back downstairs. I wasn't going to be able to go back to sleep, may as well go for a ride. He had somehow got the alarm off by the time I got back. Thank you, which I called and said to him. Decent hotel, until the alarm situation. Read moreGenuine Hotels.com guest review
"Very Friendly and Helpful Staff."
The staff was very friendly and helpful. We had an early flight and the concierge suggested we speak with the shuttle driver about leaving a little later than scheduled so we would have time to have the free breakfast. Worked out great and was able to enjoy free parking while we were gone for four days.Genuine Hotels.com guest review
Quick over night stay- clean room and nice Free breakfast.Genuine Hotels.com guest review
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