"Good rooms-Cheap food!"
The stay was comfortable and clean but don't plan to eat!Genuine Hotels.com guest review
Hotel staff was very pleasant, the food was awesomeGenuine Expedia guest review
Enjoyed the short stay. Staff very courteous and helpful. Rooms neat and comfortableGenuine Hotels.com guest review
When first getting to the hotel, the outside looks disappointing as if it were an old hotel that they tried to turn around. Once inside the the entrance was nice, the lady that helped us check in was nice, but after that, the staff was very rude and not really wanting to help. The room was small, and the fridge never seemed to want to stay cold. The […] free breakfast was very limited with not much to choose from. The location of the hotel was surrounded by construction, the fire around the pool was never on then told it was broke. I find it hard to see how this hotel is ranked at 3 stars. Read moreGenuine Expedia guest review
My family and I stayed here after a long delay and flight from Florida. We were tired and hungry, we were able to check in easily, we drove to the chills down the street to eat, and slept sooo good that night. The beds were comfortable. The whole place was amazing. We are already looking forward to staying there again!Genuine Hotels.com guest review
"Nice, comfortable hotel"
This hotel was close to where we were going in Dallas. A little tricky to get to, but convenient for our needs. Staff was very friendly and helpful. Breakfast on the weekend was very busy, with not a lot of seating. Room was comfortable, with some minor signs of wear, but very clean.Genuine Expedia guest review
"Not so good for single women"
Hotel in very bad neighborhood - next to liquor store with a lot of "nighttime" activity. Would not recommend to anyone. Did not even spend the night - checked out and went elsewhere.Genuine Expedia guest review
This hotel felt like we should have had to spend a lot more than what we did. Very welcoming lobby, warm and inviting rooms. Full breakfast not just cereal and bagels.Genuine Expedia guest review
"2 different rooms, 2 different bad experiences"
Upon arrival at 11:30pm, we were told it would be an additional half hour before our room would be ready. Once we finally received our keys, we went to the room to find that it was trashed; it turns out the staff upgraded the previous occupants so they could give us this one. After informing the staff, they gave us an "upgraded" room, which turned out […] to be the accessibility room. This would have been fine except the door into the room barely opened because it was installed improperly (the gap between the top of the door and the frame was so big I could put my hand through it) and the bathroom had draining issues because there was no tub and the curvature of the floor caused shower water to pool around the toilet and underneath the sink. To make things even worse, our card key was deactivated during our 2nd night and the lobby was closed so we stood in front of an either busted or unattended intercom until another hotel guest saw us and flagged down the staff. Long story short, this was quite possibly the most disappointing stay I've ever had given the other good reviews I've seen. Read moreGenuine Expedia guest review
Response by Country Inn & Suites Dallas Love Field/Medical Center Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services
Hotel staff allowed us to check in early. Rooms VERY clean. Breakfast the next morning has a great assortment and fresh/hot. Will definitely stay at this chain again.Genuine Expedia guest review
"Decent place but false advertising!"
Rooms are basic and clean however I was very displeased with my stay and left after the first night and went somewhere else. Hotel is advertised as having complimentary airport shuttle to both DFW and DAL airports, however they only offer shuttle to DAL (the property use to offer DFW) and it's still advertised in their brochure in every room but hotel […] staff won't stand by what's advertised. This property is also listed as having a restaurant on site but that is no longer true either! No restaurant or room service, only the pretty decent complimentary breakfast. Hotel staff told me upon calling prior to my stay that every room includes toiletries including toothpaste, however no toothpaste is available. Then I specifically went to this property because it offers patio/balconies. I put in a written and verbal request through Hotels.com and the hotel directly that I would be arriving with a late checkin due to a late flight arrival and specifically would like a 3rd floor room facing the fire pit courtyard. They assured me it would be no problem. I arrived with barely anything available and was forced to take a back room facing the creepy parking lot! I asked to speak to a manager which none was available so the next day I asked to be moved, and they put me in the one and only room in the whole property without a balcony! Nothing to step out on and it was facing the pool. After all that had occurred, I left and stayed my other nights at a much better property. The price at this hotel is definitely reasonable but that certainly doesn't mean you shouldn't expect what's advertised or what's requested and promised. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites Dallas Love Field/Medical Center Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. .
"You get what you pay for"
Very nice patio and breakfast area. Hotel staff was friendly and helpful. The room smelled like moisture and it wouldn't go away no matter how long we kept the windows open. One of the beds had stains on it when we arrived but the housekeeping staff changed it the next day. Pool was dirty and we were not allowed to go in the water. Beds were comfortable […] and soft Read moreGenuine Expedia guest review
We stayed for three nights. The room was very clean and the staff was extremely pleasant. The breakfast was a nice surprise with sausage and eggs along with the basic choices on a continental buffet. We will be staying again.Genuine Hotels.com guest review
"I would stay there again"
Spacious suite, elegant and very professional staff.Genuine Expedia guest review
Good shuttle service to Love FieldGenuine Hotels.com guest review
"The beds was not the best, and the air conditioner"
The hotel staff was awesome very very helpful.Genuine Expedia guest review
The manager tried to impose a $50 per pet fee on me for each of my 3 little dogs at checkin. I've never paid more than $10 per pet at any Country Inns previously. It was cheaper for me to abandon my hotels.com reservation and stay at La Quinta down the street than pay the additional $150 for one night. When I asked for documentation of the $50 fee policy […] the manager would not provide me with anything on paper or even sign a note to the effect that they were doing this, so I presume they are just crooks. Hotel looked nice though, but in a suspect part of town. Read moreGenuine Hotels.com guest review
There was a weird smell to the room that was masked by heavy fragrance. Also there was very loud party next door to us all through the night. Average hotel with high rates.Genuine Expedia guest review
Not at all what we expect from a Country Inn and Suites, poorly maintained, cheap cookies with an Otis Spunkmeyer sign, hot tub boarded up, stained carpet in room, one bedroom of 3 room suite missing a door so no privacy- was told by staff that these owners had removed the doors for some reason. The rooms were spacious and the the breakfast was good. […] Nice outside gathering area by fire pit. We were there for two nights and had to ask for towels for day two and trash wasn't emptied and with a family of 5, there was lots of trash and dirty towels. Would not recommend, quite disappointed in Country Inn and Suites. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites Dallas Love Field/Medical Center Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
I used the hotel for a business trip to Dallas. Your hotel is clean, quiet, friendly was good breakfast was also satisfied. Ballin I was very comfortable during the trip.Genuine Expedia guest review
"Very nice for an overnight stay"
The bed was pleasantly comfortable, and the fenced-in parking lot was nice as well.Genuine Hotels.com guest review
"Excellent hotel, slightly hard-to-find location"
Super friendly staff, spotless room, with all facilities in tip-top mint- condition. My only sligiht issue is that I didn't have GPS, and the confusing Dallas freeway system combined with the very nice front-desk lady who was not good at over-the-phone driving directions, making this place a bit hard to find (even though it's righit off the freeway […] ). Read moreGenuine Hotels.com guest review
i was staying the night --a few hours --not much to report. room was niceGenuine Hotels.com guest review
"Family Vacation Overnight Stay before Destination"
Very nice room, super clean, excellent breakfast! !!!!Genuine Hotels.com guest review
"Good for quick stay"
No frills but easy access, easy check in and secure gated parking lotGenuine Hotels.com guest review
Very nice and clean for the price, would recommend to anyone.Genuine Hotels.com guest review
Love this hotel. Ebony at check in was awesome. Beds were super comfortable and every room has a walk out balcony. This is my new place to stay in Dallas.Genuine Hotels.com guest review
"Nice Hotel with a Nice Strip-club right behind it"
For some reasons the hotel amenities don't list that it's right behind a strip club! If you don't mind listening to the "dush-dush-dush" music carrying over outside and into your hotel room, then you are probably okay. Room and Hotel itself was okay, but the location...ehGenuine Expedia guest review
air conditioner did not work in one room, but they found us another roomGenuine Expedia guest review
"No what I expected."
We were visiting Dallas from out of town because my spouse was stationed at Ft. Hood and we met him for his leave days. We had never been there and we took the chance on staying at a hotel near the airport, because we wanted to be able to utilize the free shuttle. From the pictures, this looked like a modern and updated hotel. When we arrived, it was […] in a really seedy area of town, and the lobby had been recently renovated, but the rooms were still dingy and old feeling. Our family had two rooms and one of the rooms had a picture hanging on the wall with black mold growing in it. We asked for that room to be changed immediately. There was trash stuck in the bushes outside of both of our rooms, which was on the ground level (beer bottles, coffee cups, chip bags etc). The water pressure was very low in the showers which was mildly irritating. The air conditioner was loud and barely worked. The breakfast was consistently good for free breakfast, the pool was clean but the chairs at the pool were very old and in ill repair. The fire pit outside and all of the public spaces were very nice to use in the evenings when just hanging out. Staff was lovely, and very helpful. It was passable for the price. Read moreGenuine Expedia guest review
I had a horrible day of plane delays and cancellations. I left the airport in a terrible mood due to Southwest's horrible customer service and honestly I just chose the least expensive hotel I could find for the night. It turned out that my stay was far more enjoyable than my fellow passengers who had stayed at the hotels recommended by the airline […] and even with their discounts for travel delays they spent more on their room. I was also pleased that there was a shuttle service to the Dallas Lovefield Airport as I had already incurred a great deal of expense and did not want to pay for a taxi. I will definitely stay here any time I am in the area. Read moreGenuine Hotels.com guest review
For the price, the hotel definitely exceeded our expectations. Hotel staff was welcoming and helpful when we cheked in. Rooms were spacious and clean. Breakfast was phenomenal. Overall, it was a very nice overnight stay.Genuine Hotels.com guest review
"Great Hotel Value"
The hotel was a great value. And, while I didn't love the area, I was very pleased that it had a gated parking lot. If you find yourself in the Love Field area, this is a great choice!Genuine Hotels.com guest review
Lovely hotel! Breakfast def exceeded my expectations for a free breakfast.Genuine Hotels.com guest review
"Loved this hotel"
I was a little scared of staying here due to lack of recent reviews. But I booked and ended up loving it. The area is not that good but the hotel was great. It's also gated so it's a win winGenuine Expedia guest review
We stayed for few days in this hotel, and it was fine comapring to the other hotels pricesGenuine Expedia guest review
Very nice hotel, looks recently updated, rooms were nice and clean, comfy bedding, excellent view of courtyard with walk out balcony. Love this place - would stay again!!Genuine Hotels.com guest review
The bed was a bit uncomfortable. You need to invest in Hampton Inn beds. They are wonderful. Loved Ebony the girl at the front desk. She was warm and friendly and fantastic at multitasking. Overall a great place to stay..Genuine Hotels.com guest review
surprisingly good for the price and easy to get to and fromGenuine Expedia guest review
"Hide Away in Dallas"
Extremely well appointed room. Extremely friendly staff. Breakfast was adequate & could have been kept up with as people ate. Loved the gated parking lot. Only place we will stay when in Dallas.Genuine Expedia guest review
"Great Hotel for the Business Traveler"
I enjoyed my stay at the Country Inn. Exceptional staff except for one person. Very customer oriented. When I did have to escalate a issue to management, it was taken care of immediately. I will stay here every time I am in Dallas.Genuine Hotels.com guest review
"nice hotel close to Love field with free shuttle"
was pleasantly surprised, clean, spacious and friendly personnelGenuine Expedia guest review
"Best Dallas Hotel for the Money"
Clean, quiet room. Modern, contemporary renovation looks great. Secure, gated parking. Friendly staff. Central location within 30 minutes of any Dallas Metro location. Great resturants near by. I,ll be back!Genuine Expedia guest review
"Good Hotel at a fair price."
Stayed there with some friends for the weekend and enjoyed our stay. Nice, clean rooms. Nice lobby and delicious breakfast.Genuine Hotels.com guest review
"Very nice hotel"
Very friendly staff and comfortable room. nice breakfast, enjoyed having fridge and microwave in room and iron and ironing boardGenuine Expedia guest review
"You get what you pay for."
I haven't stayed in a 3 star hotel for a while. While I will agree the multitude of amenities that are offered is great the condition of most of the amenities is poor. Perks: Free coffee and tea all day long along with free breakfast which was decent for hotel food. The downsides: The hotel is very dated, all of the carpet should be replaced as the […] rooms have an old smell to them. We moved rooms 3 times before we found a room that we were able to stay. There were fingerprintes on the windows from the previous guests, stale smell of smoke from smoking on the patios; I believe, I don't think anyone directly smoked in the room because the smell was faint. The beds are pretty uncomfortable; they are a very soft pillow top without any form to them. As for the shared amenities; we stayed for 5 days and never once saw anyone clean the pool. The pool is in desperate need of a vacuuming and skimming. Also the pool chairs are very dated, many of them look as if they are going to fall apart. The cute couches and lounge chairs that are displayed on their website are full of bird poop and have never been cleaned. There is a free shuttle service which is handy if you are not going far as they don't drive over a few miles, depending on where you want to go. Many of the drivers smoke in their cars so it is not a fun ride. Also the other reviews are correct in stating that the hotel does not service DFW airport. They gave us a driver to call and we booked a ride but the driver never showed. Read moreGenuine Expedia guest review
Response by Country Inn & Suites Dallas Love Field/Medical Center Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room due to the AC issue. We will discuss the conditions of your room with our staff to ensure this issue does not occur again. .
Solid value. Good location. Not the easiest property to find without GPS. Property aging, but looks to be being spruced up at present. No problem staying here again.Genuine Hotels.com guest review
"In town for training"
Got some rest & enjoyed a nice FREE breakfast... The friendliness of the staff also keeps me coming back!Genuine Hotels.com guest review
The overall stay was great! The only thing wrong was that our air unit wasn't working right. They were great about it. The front desk took note and said to give them until 5:00 pm. When we arrived at 4:00, it was fixed! The hot breakfast was very good with a descent variety. They could invest in a second waffle maker since there was always a line for […] it, but that's it. The room was clean, spacious, and well-lit with a nice view of the courtyard and pool. There were some questionable people walking around in front being that it was right next door to a liquor store, but the hotel parking lot is fenced and secure. Very happy with our stay! Read moreGenuine Hotels.com guest review
Found these minor problems: Bathroom full of hairs on the floor, TV remote does not work some of the time, limited towels and soap, coffee late 4 out of the 5 days, access card expires 2 days before checkout, called twice to ensure there is 2 full beds in one room but only one found. The plus side are the staff are friendly and the breakfast is quite […] decent. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )