"Solid Business Hotel"
The hotel is in good condition. It is convenient to I-90 and a short commute to Downtown Cleveland and Crocker Park. The workout equipment needs to be updated but overall it works.Genuine Hotels.com guest review
I would stay again.would like to see breakfast included for the price.Genuine Hotels.com guest review
"Very nice stay"
The room was very nice...and clean. All of our needs were met. The only thing that I would suggest would be adding more of a restaurant option as well as a "take out" counter. But the hotel is very nice and conveniently located.Genuine Hotels.com guest review
The facilities were very nice. However, I upgraded for breakfast and ended up not eating there. The choices were not appealing and the café setup was very confusing.Genuine Hotels.com guest review
"Solid Intermediate Hotel"
this is a good hotel if you are not entertaining at the hotel and for use as a central place to work from. Under construction which always makes for difficult times. The food service was tough on staff, there was no real rhythm on the work flow and they seemed a bit over whelmed with the size of the line...customers tended to get short from the wait. […] But staff remained pleasant...I would recommend. Read moreGenuine Expedia guest review
The hotel was very clean and room was very comfortable. Was disappointed that remodeling was going on during our stay and that the pool was closed. Wasn't a big fan of their breakfast. Its a little pricey. I usually prefer continental breakfastsGenuine Hotels.com guest review
Very nicely renovated rooms, excellent design and layout. Clean and comfortable. Enjoyed using the swimming pool. Breakfast was a bit slow, but I would recommend this hotel and plan to stay again in the future.Genuine Expedia guest review
Me and family thought the hotel stay very good! The room was very clean and the service was great! The kids had a fun time in the pool. Me and my wife had a relaxing time in the hot tub.Genuine Hotels.com guest review
The room had a wooden plank under the mattress to support it. The ceiling had water damage and was peeling. Not Marriotts's best foot forwardGenuine Expedia guest review
GoodGenuine Hotels.com guest review
"great stay with daughter"
Hotel staff was awesome and had a great stay. Beds were very comfortable and got a great night sleep!Genuine Hotels.com guest review
"What is that smell"
I love Courtyards and typically find they provide all necessary services to make travel comfortable. The staff at this hotel is wonderful, always friendly and helpful. My only complaint is the foul odor that was in my room. It smelled like a damp towel and even with the window open I found it unpleasant.Genuine Hotels.com guest review
Staff was very professional and we were very satisified with our stay.Genuine Hotels.com guest review
"Perfect for family of six!"
We had a great stay, close to Huntington Beach and family. Kids enjoyed the indoor pool very much. All of the staff we engaged were VERY courteous. The lobby was gorgeous and the rooms are scheduled to be renovated soon too. We definitely got our money worth using hotels.com.Genuine Hotels.com guest review
"Very clean and comfortable"
We had traveled all day and were very tired. It was a great room to catch up on our rest.Genuine Expedia guest review
"Close to Rocky River"
Nice location, no free continental breakfast.close to freeways....Genuine Expedia guest review
"Would stay again!"
Nice hotel and everything you need... but pricey for a one night stay!Genuine Hotels.com guest review
Had a great stay; everything was as it should be or better. Front desk and bistro staff were friendly and responsive and amenities exceeded expectations. Location was very good with several attractive restaurants within walking distance.Genuine Hotels.com guest review
Nice hotel. Friendly staff. Room was very clean. Only downfall was that it didn't have a refridgerator or microwave in the room.Genuine Hotels.com guest review
This hotel is not as new it appears on the website. The lobby is nice. The rooms were acceptable but run down and small. The bathroom was very small as well. Clean but not pristine. The pool was tiny. There were a lot of kids teams staying at this hotel.Genuine Expedia guest review
"Stay at the Westlake Marriott"
The service was professional and quick. Lobby was clean and nice. Rooms were very nice and clean. We were going to the Boneyard restaurant to see a band and it so happened that the two of them were right across the street so we could walk over. Great location for us! Would definitely stay there again.Genuine Hotels.com guest review
"Nice hotel, convenient to Rocky River/Cleveland"
I've stayed here many times over the years while visiting relatives in Rocky River. The rooms are clean and comfortable. One of the few hotels I stay at where I find it unnecessary to bring my own pillow. My only complaint this time was that when I turned the heat on to the lowest setting and left the room for dinner, I came back to a virtual sauna! […] Evidently leaving just the fan on would have been sufficient to keep the room comfortable on a day when the temp outside was in the 20s. Read moreGenuine Hotels.com guest review
"Love this hotel!"
I always book a room here when I want to go out for a night of fun at Dave and Busters. The hotel is always clean and the staff is always friendly. They just remodeled the lobby and it looks great. I love that you can get a balcony for no extra charge. The rooms are good sized. Not too small... not too big. The beds are the regular Marriott beds, which […] I think are soft and comfortable. You get Paul Mitchell shampoo and conditioner! Free parking. Free water bottles in your room. So yeah, this hotel is a very good choice! Read moreGenuine Hotels.com guest review
"Nice hotel in Cleveland"
Hotel and bar/bistro area were great. Had a noisy air conditioner.Genuine Expedia guest review
"Rock and Roll Weekend"
It was all very nice. The only reason for '4' ratings is that the hotel is doing some remodeling and there was no lobby available. I was in the Cleveland area with a group occupying five rooms and we had no common place to meet and plan our adventures. p.s. the Rock and Roll Hall of Fame is very cool!Genuine Expedia guest review
"Courtyard Westlake Ohio"
When we arrived, we found out the hotel was under a renovation. Should be completed by April or May. The wifi was only available in the temporary lobby.Genuine Expedia guest review
"Not pleased at all"
First of all your ad says there are smoking rooms they ado not have any at all. There was no whirlpool tub in the room we had even though thats what we thought we were getting. The bed was very uncombfortable and there were kids running up and down the hall alot of the night when we complained at the front desk they acted as though they didnt care at […] all very unpleased. Read moreGenuine Hotels.com guest review
Great location, great food and great price for everything.Genuine Expedia guest review
Great hotel, and great price. The rooms were very clean and comfortable. The hotel staff was very friendly, however if you were in a hurry the front desk was not the place to be. We did have some delays during check in and check out due to the availability of the front desk staff.Genuine Hotels.com guest review
"Cortyard is losing its way!"
I have stayed at Courtyards a number of times. However, I do admit it has been a few years since my last stay. ( My last stays with Marriott have been at Marriott suites. ) Is the Westlake a fairly new Courtyard? I did not like the breakfast menu and the seating area. What happened to dining rooms? I am not an NFL supporter. In fact I think the NFL […] is not reputable sports establishment so I was not pleased to learn that Marriott has become a hotel sponsor. I also remember my Courtyard rooms as being more spacious. I have recently been trying out other hotel chains and I now feel that I am getting more value for my dollar at other hotels. To put it clearly Marriott has some work to do. Read moreGenuine Hotels.com guest review
It was a nice stay. The staff is very friendly & accommodating. We would stay here again.Genuine Hotels.com guest review
"Nice hotel "
09/21/14 Clint26 Baltimore, Maryland, USA
Came here for a wedding, it's updated with lots of USB jacks for charging stuff, breakfast options around hotel are limited so plan accordingly or eat at their cafe. The ceiling in my bathroom needed to be reskimmed as I think there was a leak from an above room in past. Not bad for $120 a night.
09/16/14 chriskuo Silicon Valley, Ca
My wife and I have stayed here about 5 times over the last 10 years, so we have been satisfied and keep coming back when need to be in the Westlake area. This year, the hotel and rooms were given a major renovation which led to upgrading the overall rating to 5. We loved the comfort and style of our room. We really appreciated the large number of electrical outlets all over the room. Also, new this year is a Hooley's House sports bar right between the street and the hotel. A very nice addition. We also eating at Carrabba's, a nice Italian restaurant adjacent to the hotel. The location can't be beat for getting around Northeast Ohio, being located right on I-90. It;s just a quick trip to downtown Cleveland and eastern points as well as points west of Cleveland, such as Vermilion and Cedar Point.
"Good clean place (except balcony) - needs better front desk help"
09/09/14 Jason W Pittsburgh, Pennsylvania
Was a good option for business stay. Seemed recently renovated with newer improvements and decor. Outside balcony was ridden with spiders, webs, and bugs. Called to front desk to see if I could turn off light on balcony and the girl had no idea. It was the same girl that was not very sociable or kind as I checked in. Seemed like she was a newer employee but check in process took way too long and inexperienced. At least be friendly and sociable if it's going to take that long. Ala carte breakfast had 5 rotten bananas. Should convert to continental. Should not be able charge for bad fruit. Would def stay here again if front desk help is different and they do a simple hose down of the bug and spider ridden balconies. I think being able to turn the light off outside from inside the room would eliminate that problem. Other than these issues the room was very clean inside and up to date amenities.
08/17/14 Daniel I Newport Beach, California
Stayed in the Courtyard Westlake 3 night for business. PERFECT. Hotel is clean, modern, and well located near restaurants and the Hwy access. I've stayed in many, many Courtyard properties around the world, and this just may be my favorite so far. After a long flight it's so nice to check-in to a hotel room that is exactly what you are hoping for. I look forward to my next visit.
07/29/14 Michael Q Westlake, Ohio
We used the Westlake Marriot Courtyard & Town Place Suites as the headquarters for our out of town guests attending my son's wedding. We had over 100 guest staying at these two locations. The staff could not have been more friendly and attentive to our guests. Everone was extremely happy with all the services at both locations. We also took advandage of the shuttle service that was provided for the wedding reception. This was a big plus and I think 90% of our guests used it. Erica Dzurik and the rest of the staff made this a very enjoyable weekend! We can't thank them enough.
07/06/14 cool_teacher590 Dayton, Ohio
I don't know if this is a newer Courtyard or if it's just been remodeled, but it was quite spiffy. The decor was VERY modern. Everything was clean, and it just really had a very nice feel to the entire place. The pool was small, but for our kids it was fine. It was indoor, which is so nice because kids always expect to swim no matter what the weather is. There was a small hot tub, good enough for the parents. We stayed here before going to Cedar Point. It was about an hour drive from Cedar Point, but it worked out well for our agenda. Also, if you want to be in downtown Cleveland, the drive is very reasonable. I'd definitely stay here again!
"nice hotel, not fantastic"
07/02/14 jpyzek Hamburg, New York
We stayed here as part of a wedding package. The rooms were great, very comfortable, clean, but because there was a large number of late checkout requests, two rooms from our party of 6 had to wait until after 4p to get rooms. Also disappointed that they did not offer a complimentary breakfast. They did provide a shuttle to the reception venue, which was very convenient. I don't think I would have chosen to stay here except for the special rate for wedding guests.
"Clean rooms, friendly staff"
My family and I stayed here when we travelled to Westlake during a family emergency. We flew all the way from Hawaii so we arrived early in the morning with tired children and equally exhausted parents :). After visiting family, we arrived at the hotel prior to the normal check-in time of 3pm. The woman at the desk was very understanding and gave us a key to the indoor pool area while putting a rush on our room prep. We were able to let the kids take a quick dip I'm the pool while we waited. The lobby and the rooms were very clean. The upgrades/ renovations to the hotel are very classy and are inviting. The rooms are spacious and some include a little sitting area with a sofa that pulls out to a twin bed. Right outside of this hotel, visitors will find three or four restaurants including a Carraba's, an Outback and a local (non- chain) sports bar (which was packed). The hotel is also very close to the interstate so it is very accessible and you can't hear the highway from the rooms. Overall, it was a very pleasant stay and I would stay here again!
"One of the best courtyards I've stayed!"
06/29/14 tab32 Cincinnati, Ohio
I stayed here for my buddies wedding for the whole weekend and have nothing but good things to say. The staff was friendly. the lobby was updated it. It had a nice indoor pool/hot tub and work out room. Our hotel room itself was one of the best courtyard rooms I've ever had. The tv was mounted on the wall and there were ample amounts of electrical outlets. Beds were soft and pillows were good. Bathroom was bigger than most I've stayed in but the water pressure wasn't anything special. Same shower head as the other courtyards I've been at. Marriott does one thing extremely well and that's be consistent. If you're a marriott loyalist you'll be very happy with this hotel. There are a lot of restaurants around and I recommend the hooley house next door. Cheap drinks and decent food. All around good experience and if I am up here for something else would gladly stay again
"Great wedding weekend experience"
06/03/14 Jeff S
I used this hotel during my wedding weekend for both local and out of town guests. The GM of hotel that I worked with was a pleasure to work with as she was always polite and quick to reply. They also did a wonderful job getting a shuttle service to transport guests to and from the reception, and the best part was that they took care of everything and I didn't have to do a thing :). The hotel staff was very helpful and even helped many of the guests to check in early on Saturday before the ceremony. In general I had a great experience and I would recommend using the facility to others.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )