It was short and sweet and the staff was excellent.Genuine Hotels.com guest review
"Would highly recommend"
It was excellent; no complaintsGenuine Hotels.com guest review
"We'd stay again"
Volleyball tournament in town. We would stay there again.Genuine Hotels.com guest review
"Still my favorite getaway spot"
The towels smelled a bit old. Seems like a little more baking soda in the laundry could help that out. When I wet the towel to wash my face, I could smell the odor in the towel. My first and only complaint.Genuine Hotels.com guest review
"Great service, good shape for an old building."
I stay here all the time. Great service and nice for an old building.Genuine Hotels.com guest review
Quick trip looking for a nice place to stay. Very comfortable, convenient location, and a very nice room.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Wow, Robert! Thank you for the amazing comments and perfect rating! We look forward to your next visit with us!
I had requested a room with a microwave as we were traveling with a child with multiple food allergies who requires all of his meals prepared instead of using restaurants. This request was made in writing more than 2 months in advance of our stay. They made no attempt to honor the request despite the fact that they had rooms with microwaves at the property. […] The microwave in the lobby was disgusting and looked like it hadn't been cleaned in months. The first room we were given had hair and filth all over the sheets on one bed. They clearly hadn't been changed. They switched us to a second room that had clean sheets, but a pile of hair in the corner of the restroom. There were also almonds scattered on top of the air conditioning unit. You wonder what else in the room hadn't been wiped down after the last person had nuts on top of the air conditioner. We kept this room as it was late. The front desk employee was friendly, and offered a free bottle of juice for the inconvenience. The location was excellent, but the hotel has serious housekeeping problems. We will not be staying there again! Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Thank you for your honest feedback on your recent stay! I cannot apologize enough for the experience you encounter while at our hotel. I can assure you that every issue has already been addressed with the appropriate team member or department to ensure this was a one-time occurrence! I completely understand your frustration, but I do hope you will give our hotel another try so we can show you the true Courtyard Plano Parkway!
"Requested adjoining rooms"
Staff was really nice. We had two adjoining rooms. Our room's heating/AC unit was bad. They gave us access to the next room to sleep in. So we had access to three rooms for the price of two. We did not have to use the third room...would stay there again.Genuine Expedia guest review
The hotel was clean, convenient and perfectly comfortable for a 2 night stay for a kids' lacrosse tournament weekend.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road That is what we strive for with every guest! The Team will be excited to hear your feedback! Thank you!
LOVE IT 2ND TIME IN 3 MONTHS AND WILL STAY THERE AGAIN.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Thank you, David! We appreciate your loyalty to our hotel! We look forward to your next visit!
"Nice stop after a long day"
This was a stop on our way to Austin. After driving 750 miles that day, I think we would have slept soundly even if freight trains went by all night. No train tracks are nearby, and the room, bed, and furnishings were all very nice.Genuine Hotels.com guest review
"very pleased. Willy stay there again"
Rooms very clean. The hotel is close to everything we needed. Staff was very friendly and helpful.Genuine Hotels.com guest review
My husband and I had a very pleasant experience in our overnight stay at the Courtyard by Marriott. We found the staff to be very accommodating.and eager to please. I would gladly recommend this Hotel to my friends.Genuine Expedia guest review
Nice Hotel, child breakfast was an outstanding value. Would definitely stay again.Genuine Hotels.com guest review
This is one of the cleanest hotels I have ever stayed in. Everything was perfect. I wouldn't mind living in a place this nice. I would definitely stay here again.Genuine Expedia guest review
after not finding the Laundry. called the front desk. Was not told correctly how to get there, not told that I had to get soap from front desk, not told I needed tokens, made so many trips to laundry from room 114. Carrying laundry. I am disabled. It was frustrating and hurtful to my body. One lady in housekeeping went and got soap for me. That saved […] me one trip, only to get there and find out my quarters didn't work, that I had to get tokens from front desk. Read moreGenuine Expedia guest review
Very friendly and helpful staffGenuine Hotels.com guest review
Close to lots of restaurants. The guy helping at the front desk was very friendly and informative. I would go back if I needed to :)Genuine Hotels.com guest review
Me and my family went to the state fair and needed a hotel room we found this room on Hotels.com for a very wonderful price I was highly impressed with the room for the price we paid to stay the staff was very welcoming the hotel room was very clean and I was highly impressed with the amenities in the room definitely would recommend to anyone who is […] looking for a hotel in Plano, TX. Read moreGenuine Hotels.com guest review
Pool wasn't heated unfortunately. But everything else was nice. The hotel and the room were clean and cozy.Genuine Expedia guest review
Overall it was a very nice and relaxing stayGenuine Hotels.com guest review
Will stsy here sgain very cleanGenuine Hotels.com guest review
I luv my stay!!. Everyone was so well manored and they took me away with the words they used like awesome and my pleasure. I know when i was a marrriott employee that was the key words to woo a guess and they were "Great" at doing that. I will be staying next year.Genuine Hotels.com guest review
"Perfect for our needs."
We spent the extra $10.00 to get the included breakfast. The first morning I was sad I couldn't get a latte (from Starbucks) with my breakfast, even though last time I was able to. The 2nd morning I was going to go ahead and just pay for one, (I don't like coffee without the good stuff). The person helping us very kindly made me a "blond". and got me […] some creamer from the back. Perfect. If he had done that the first morning, it would have been a perfect stay. But I have no complaints really. Everything was nice, clean and welcoming. There are shops and restaurants close and the hotel is very convenient to where my daughter lives. We have stayed here 4 times now. We will stay again. Read moreGenuine Expedia guest review
"good hotel with a good price & great service"
Front desk staff was especially friendly & helpful.Genuine Hotels.com guest review
Everything else was fine except that the AC was too loud and we even couldn't turn it off. Also because the breakfast was not a buffet kind, it took longer than we expected. We booked the room for two adults and one child, but they only had two big towels in the bathroom.Genuine Hotels.com guest review
"Great room for the price"
Aside from the great value, this was the best handicap-accessible room I've ever stayed in. The shower was very easy to use.Genuine Hotels.com guest review
"Great location near major roads"
This Marriott has provided my family consistent quality and outstanding access to all parts of the northern Dallas metroplex for many years. We live in Austin and visit Dallas frequently for family events. Access to the George Bush and North Dallas tollways is great, as well as local gyms and restaurants. The price is fair, but we do miss the free […] breakfasts. Read moreGenuine Hotels.com guest review
"Nice, clean, and spacious room...good location"
Room was pretty clean and very spacious.. went for a late check in and they were okay with it...Genuine Expedia guest review
"Rate it an F"
I was unimpressed with the staff. My rooms were given away to a soccer team. I arrived at 9:30 pm with my wife and two kids under two. It makes one wonder why they would reserve a room and pay for it in advance in the first place. I used to run hotels and I must say this is and was the worst experience for a hotel I have ever had or ever witnessed.Genuine Hotels.com guest review
Not a good experience. Arrived at the hotel to find they were overbooked. It was 11:30 p.m. and they sent us to another hotel which did not end up having a room with 2 doubles for the three of us. Sent us to yet another hotel 7 miles away which was able to accommodate. Did not get settled in the room until close to 1:00 a.m. Very frustrating.Genuine Hotels.com guest review
"great hotel due to location, near hospital, shops"
May not offer free breakfast but has high quality coffee bar and nice menu, good business hotel. Who has time for breakfast anyway.Genuine Expedia guest review
Minimal eating / dining without a drive.Genuine Hotels.com guest review
"Nice but too warm"
This hotel was beautiful, clean, and located right where I needed it. The bed was the perfect mixture of soft and firm and pillows were great too. The downside was that the elevator and hallway were uncomfortably hot (I live in tx I can take heat) and the room took a long time to cool too. It seemed that they only allow the ac to run on low fan because […] every time we tried to switch it to high it would switch back automatically. Read moreGenuine Hotels.com guest review
I was pleasantly surprised by this hotel, considering the price. It was clean, comfortable and very affordable. The staff was helpful when I wanted to change rooms to have a pool view. They accommodated my request without any trouble.Genuine Hotels.com guest review
The A/C was not adequate for the temperature (up to 105 degrees).Genuine Expedia guest review
The only thing that I had a problem with was my refrigerator and the point I never received the microwave.Genuine Expedia guest review
Very clean, courteous staff, great location, and great weekend rates.Genuine Hotels.com guest review
Loved the bathroom products, room and breakfast cafe. Will be visiting again!Genuine Hotels.com guest review
Desk help was terrible .Genuine Hotels.com guest review
Inattentive staff, poor quality breakfast for prices charged, beds were not supportiveGenuine Expedia guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Thank you for taking the time to give us feedback on your recent stay! I hate to hear that it was not an enjoyable one! Especially that my Team and I did not make you feel valued as our guest! I will definitely be taking your comments back to the staff to see how we can improve for your next stay!
"Good place to stay"
Good place to stay.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Thank you, we appreciate your comments!
Its very affordable and worth every penny.Genuine Hotels.com guest review
"Nice hotel for the money"
This was a very easy hotel booking experience. The facilities were nice, modern, clean and the staff was friendly. Very happy for the price paid.Genuine Expedia guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road We are thrilled that you had such a great stay with us! Also, that you were able to enjoy our great deals that we offer our weekend guests! We look forward to your next visit!
"Fine hotel with no breakfast"
Although there was no breakfast, there were plenty of options near by.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road We actually do serve a full breakfast and dinner every night. I am sorry that you were unable to enjoy our dining options while staying with us! We also have Starbucks 24 hours a day for your enjoyment!
I highly recommend staying here. The rooms are nice and the staff is friendly. Definitely a great value!Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road We appreciate your positive review, Chris! We are even happier that you loved our Hotel! Come back and see us again!
"close to you"
All of the staff very cordial and helpful. Using navigation system no problem getting around.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road I am happy to hear that our associates took good care of you during your stay with us! Thank you for the great review!
My wife and I found a very good deal on the web for our stay. The location was central to several places we wanted to visit in Dallas. The price was really good and we took the option to have breakfast included. The difference with or without breakfast was minimal and we took it. What a beautiful surprise. They had different options to choose from for […] a hot breakfast and it was served to our table. Breakfast included Starbucks coffee. The room was comfortable. Bed and bathroom were clean as you always want to find them. The coffee machine and small fridge on the room are a plus if you plan for storing a snack and enjoy with a coffee. Overall, a very pleasant stay. If we come back to DALLAS, we will definately come back here. Read moreGenuine Hotels.com guest review
staff helpfulGenuine Hotels.com guest review
"Great hotel great price"
This hotel had the most comfortable bed I have ever experienced in a hotel. The room was very clean and nice. The only part I did not like was that the rooms have a patio sliding door without a patio, it just leads to the outside through some mulsh and trees. That was a little strange. Convenient to restaruants and stores just across the street and […] down the street. The front desk was extremely helpful and in the lobby is a great dining area with kitchen that you may order from. It's a beautiful lobby with TV's and Wifi. Wifi is also offered free for guests. Best part is you can order starbucks downstairs in the lobby! LOVE IT! Read moreGenuine Hotels.com guest review
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