Did not get tbe complimentary breakfast as told during check in.Genuine Hotels.com guest review
Very nice hotel and the beds were amazing. Beautiful outdoor area also.Genuine Hotels.com guest review
"Great motel that needs a sign."
I imagine that a lot of folks get to this motel by exiting off the George Bush beltway. When you exit the beltway you are then headed north on Preston, and there's NO SIGN to let you know when to turn into the motel parking lot. The motel address is on Plano Parkway that parallels the beltway, but if you take a turn to the right (east) at that intersection […] to get to the motel there's a huge median between the one-way east and west Plano Parkway lanes, and since the motel is on the west bound leg there's no sign on that street. You have to drive east on Plano Parkway, take the first U-turn of opportunity, then you'll be headed west on Plano Parkway and see a sign directing you into the motel parking lot. After your discovery explorations you'll find that there's an unmarked entrance to the motel complex on Preston on the right IMMEDIATELY after you cross the westbound leg of Plano Parkway. I would guess that some local ordinance prevents the motel putting a sigh at this location, which is really unfortunate. To add to the confusion, the motel is a tastefully constructed three story structure that looks more like a set of condos than a motel, so you don't get any visual cues if you're looking for a big glowing Marriott sign. This is actually a good thing, but I think that the motel needs to email a site specific map to all new guests. However, this is a great motel, we really enjoyed our stay, and would book there again (now that we know how to find it). Read moreGenuine Hotels.com guest review
"very conservative hotel"
Overall our stay was average but I will dwell on the negatives...rooms seemed outdated, breakfast overpriced, and staff did not seem interested in me as a customer. My biggest complaint is that I checked in to a room with a family of five (as reserved) but the room only had towels for two. This in itself isnt the end of the world but when we called […] down for towels to be delivered the front desk seemed put out and perhaps they were as after an hour of no delivery I called down again at 11pm and the front desk informed me that they told the guys twice to deliver the towels but he wont so he will now get some woman to do it. But you get what you pay for, I chose a room because of price and didnt realize that breakfast wasnt complimentary. Read moreGenuine Hotels.com guest review
We love our room. It was very roomy and comfortable. The only thing was we did not have a balcony. My daughters room had a balcony, but there was a huge tree in front of it, so we couldn't enjoy the evening and view sitting outside.Genuine Hotels.com guest review
This was a great stay and great rate.Genuine Hotels.com guest review
"I can get a FREE HOT BREAKFAST AT"
I would rate your hotel with Holiday Inn Express except I get a free Freshly cooked breakfast at HIE. Your rooms are on pare with HIE.Genuine Hotels.com guest review
"Nice little balcony."
Room was nice, king bed was comfortable. We stayed on the third floor side that faced the pool. The room had a nice little balcony with a couple of chairs. One issue, housekeeping picked our used towels off the floor and hung them up for us to use again, in spite of the sign that suggested that if you put the towels on the floor they would replace them. […] Would still stay there again for the price. They do not give a free breakfast, they have a "bistro" where you can purchase food. Read moreGenuine Hotels.com guest review
"Nice Place to Stay"
I think i made an excellent choice be selecting this hotel. Initially i booked a double queen room, but when i showed up there none was available so the hotel staff gave us one suite and one king bed rooms which are connected. I have 2 kids 7 and 1.5 years old. Both of them had so much fun with the connected rooms and we also enjoyed the stay. I recommend […] this for everyone who are visiting Plano or Frisco. Read moreGenuine Hotels.com guest review
What a great place to stay.Genuine Hotels.com guest review
"Location different than I thought"
Hotel was fine. Anti theft signage in parking lot was disconcerting.Genuine Hotels.com guest review
I stayed here for the second time this year and it was as good as the first. I had a great stay here in February and again this May and it was clean, comfortable, affordable, and consistent. The surrounding area is mainly businesses which makes it pretty quiet.Genuine Hotels.com guest review
Stay was great, room clean and friendly employees.Genuine Hotels.com guest review
Very good.Genuine Hotels.com guest review
"Nice bed, Good breakfast, and Beautiful courtyard."
Nice rooms, clean, good breakfast with newspaper and TV control in lobby. Plenty of Sunday papers.A nice stayGenuine Hotels.com guest review
This place is very nice and clean. Will definitely go there again and againGenuine Hotels.com guest review
Would definitely stay there again!!Genuine Hotels.com guest review
"pretty average place"
Average placeGenuine Hotels.com guest review
"Convenient and comfortable"
In part of the city with many shops, restaurants, and highways a quiet and large hotel. As glad I picked it in that exact location as I was easily able to access highways and find good stores and testaurants to go to at night during a business trip. I would definitely stay there again. I lke the modern look to the lobby as well.Genuine Hotels.com guest review
"Close to many restaurants"
ExcellentGenuine Hotels.com guest review
Something the hotel doesn't tell you is that the hotel is going green. Which is good. But means the air conditioner only blows when there is movement. So you think the air is broken. So. Turn the air to blow on medium also. Second night we finally got some slerpGenuine Hotels.com guest review
I was put in a disabled access room but for the cheap price was fine with it. Girlfriend just wished there was a bathtub.Genuine Hotels.com guest review
Great place for priceGenuine Hotels.com guest review
Not Enough Towels Left In Room. No Replacement Of Soap Or Shampoo. Had To Call For Extras. Overall We Enjoyed The Stay.Genuine Hotels.com guest review
The rooms were nice but unfortunately rge front door service was ran by a gentlemen of the name Logan as if he was half asleep or was running on robot mode. We asked for a quite room and he puts us next to a soccer team of 10 plus boys by the way were smoking non cigarettes if you get my drift. I tell him that's why we are moving he days nothing. Very […] nice hotel but training is needed Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Thank you for the honest feedback! I apologize that we were unable to meet your standards of service or our own during your stay. My team and I pride ourselves in our customer service, but obviously we did not accomplish that with you. For that, I am sorry! Furthermore, the associate that you mentioned in your comments no longer works at our property. We hope that you will try us again so we can “WOW” you with our service! Sincerely, Missy Aday General Manager
We loved our room it was big and loved sitting on the balcony to look at the pool! Great room!!Genuine Hotels.com guest review
Average hotel, average stay. Room was small but clean and in good repair. Good stay.Genuine Hotels.com guest review
The rooms were big and roomy,very nice lobby area,and pool area.The surrounding area is nice too.Genuine Hotels.com guest review
"I'm picky but I would stay here again!"
To start off I'm a picky person but I liked the hotel. The lobby's decor was nice and clean. The rooms were big and the bed was super comfortable. My one complaint was the bathroom shower lining. It was oversized and took up almost half the tub and looked dirty. Other than that everything else was clean. The cleaning lady was very efficient. I left […] the room for maybe thirty mins to run downstairs to use the computer and run to the car. When I got back I had new sheets and towels. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Dear Jackie, My Team and I are excited that we exceeded your high expectations of our Hotel! We love that you enjoyed our renovated rooms and brand new beds! Thank you for the feedback concerning your shower curtain. We have recently replaced those curtains with new ones that better fit the shower to enhance your shower experience! We hope you come visit us again soon! Best Regards, Missy Aday General Manager
For our trip to visit family and friends, this hotel was perfect. We felt safe and comfortable -- loved the interior courtyard that our room had access to. The staff at the front desk, in the bistro and with housekeeping were all friendly and very attentive to our needs. The location also provided great access to main roads, restaurants and shopping. […] We would definitely recommend and stay there again. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road WOW, thank you for the amazing comments! My Team and I strive to create unique experiences for each guest that enters our Hotel. They will be excited to see their efforts paying off! We look forward to seeing you again during your next Friends & Family Weekend! Sincerely, Missy Aday General Manager
We arrived at 4:00 p.m. And there was not a room available. They front desk put us in a handicapped room with no bathtub. The location was great but hotel was a disappointment to us. We come to Dallas 3or 5 times a year and we would not stay here again!!Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Thank you for your honest feedback, Stanley. I apologize that you did not receive the room type that you had requested. I can imagine how frustrating that was, and for that I am sorry! I hope you try us again the next time you come to Dallas. We would love to show you the “Real” Courtyard Plano Parkway! Best Regards, Missy Aday General Manager our comment.
"GOOD LOCATION TO MANY THINGS."
IT WAS A GOOD STAY, & CLEAN HOTEL BUT A/C DID NOT WORK GOOD FOR THE TWO NITES STAY. BUT WILL STAY AGAIN.....Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Dear Kenneth V., Thank you for your kind words about your stay. I hope you were able to enjoy all the shopping, dining, and family fun activities that surrounds our hotel! I apologize for any inconvenience that your A/C unit may have caused you during your stay. I will definitely have our Engineering Team look into your issue. We can’t wait to take care of you on your next trip to Plano! Warmest Regards, Missy Aday General Manager
"Clean, Comfortable, and great price"
I stayed at this hotel for a soccer tournament and I had no problems while I was here. It was clean and the price I paid for my stay was a steal. I would definitely stay here again.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Dear Tim, My Team and I are thrilled that you enjoyed your stay with us! My tenured Housekeeping staff will be excited to hear their hard work is being recognized in your comments! We look forward to your next visit with us! Sincerely, Missy Aday General Manager
great deal all aroundGenuine Hotels.com guest review
Everything was absolutely perfect! Everything was so clean, the standard room was very big, the bed was heavenly! Reception was very kind and attentive and the area is really good for various restaurants or shopping. I highly recommend this place and I will definitely be back!Genuine Hotels.com guest review
This was a great Hotel for the price it was fantasticGenuine Hotels.com guest review
The hotel charged extra for breakfast but the quality of the breakfast was sub par at best. For a free continental breakfast, it would have been okay, but if you are going to charge, please make it worth eating.Genuine Hotels.com guest review
"Quick stop going thru Dallas"
Booked room expecting a little more since it was a Courtyard. Gentleman at the counter wasn't overly friendly and honestly seemed to be mocking me when I asked if the breakfast was complimentary. At 3 a.m. we were awakened by three men on their balcony talking and having a spirited time - if they were clear across the courtyard and I could hear their […] conversation that doesn't say much for the privacy of the rooms. The room was clean and comfortable so if you don't have noisy neighbors you should be fine. Read moreGenuine Expedia guest review
"Very well worth it!"
It was awesome, the staff was very helpful. this is my second time staying there, the room are always clean and don't smell.Genuine Hotels.com guest review
"Nice hotel in center of great area"
Hotel was convenient to many shopping areas and entertainment.Genuine Expedia guest review
Great place and awesome staff. Helped me with shuttle because I had car problems. Above and beyond.Genuine Hotels.com guest review
This Hotel has everything I needed and then some and close to anything I wanted to eat.Genuine Expedia guest review
ImpressiveGenuine Hotels.com guest review
"Very pleased! Will stay there again."
We got the hotel at a great deal so I was a little worried that we would be disappointed with the quality of the hotel, but I went ahead and booked it because I had read god reviews. We in fact were very happy with the hotel and will definitely stay there again next time were in the Plano area.Genuine Expedia guest review
"Nice hotel in Plano"
Just stayed for one night but the hotel is nice. It does not have any of that old hotel smell you sometimes get when you go to hotels. My only complaint is that it does not include complementary breakfast. However, since I was in a hurry the following morning, I didn't let that bother me.Genuine Expedia guest review
Loved everything about this hotel except the bed. Way too soft! But staff was very friendly and there to please.Genuine Hotels.com guest review
"Good Location Great Value"
Great Location for Plano, right off George Bush Freeway close to restaurants and shoppingGenuine Expedia guest review
I will be back!! Loved it!!Genuine Hotels.com guest review
Very pleasent stay at hotel. No fault of hoterl but had to stay an extra day, due to weather. Couldn't get the same rate for the extra day. Hotel was able to give me a rate of $109. 00, tried to go though Hotel.com but couldn't get better rate. Thanks for your help.Genuine Hotels.com guest review
"Nice hotel right by the highway."
Room was clean and nice. Good experience. Only problem we had was no microwave available other than in the main lobby downstairs. When we booked the room we were told 1 was available upon request, which I did both on booking and check-in. This request wasnt met.Genuine Expedia guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Thank you for the feedback on your recent stay. I would like to apologize that we did not honor your request. Since then, the Hotel has purchased more microwaves so we can accommodate our guests and their needs. I do hope you will stay with us again so we can provide you the service you deserve! Warmest Regards, Missy Aday General Manager
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