All hotels in Plano, Texas, United States of America
1 room, 2 adults
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4901 W Plano Pkwy, Plano, TX, 75093, United States of America, ‏‎855-239-9399
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Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 530 reviews)

  • Location
    Great location
  • Amenities
    Great amenities
  • Service
    Fantastic service
  • WiFi
    Good internet service
  • Food
    Delicious food
  • Value
    Fairly good value for money
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5.0 / 5Outstanding
"Great stay!"
As usual Courtyard does not let you down. This is our "go to" any time it is available. Very pleased. Highly recommend.
Genuine Hotels.com guest review
1 night business trip Jan 23, 2016
mike
US
4.0 / 5Excellent
"Good stay!"
The hotel had a good location. It was clean and overall a pleasant place to stay. I will stay here again.
Genuine Hotels.com guest review
2 night romance trip Dec 31, 2015
Ashley
US
4.0 / 5Excellent
"Did Not Get What We Paid For!"
We booked this room to stay close to the hospital. We paid extra on hotel.com to get the deluxe room with sofa and extra space. When we arrived at the room, it was not what we paid for. The front desk clerk Zach was very nice but the rooms had been overbooked. Not what we expected from hotels.com. The hotels.com rep was short and only offered a coupon for $ off the price of our next booking. We still were charged for the upgraded room at full price.
Genuine Hotels.com guest review
1 night family trip Dec 25, 2015
jena
US
5.0 / 5Outstanding
"Most comfortable bed!"
The bed was so very comfortable. And Zach was so friendly and sweet to our little granddaughter when we checked in Christmas night. Great value for the price, too!!
Genuine Hotels.com guest review
1 night family trip Dec 25, 2015
Laura
US
5.0 / 5Outstanding
The king size was amazing!!!! The sleeper sofa not so much!! Like sleeping on a box of rocks.
Genuine Hotels.com guest review
1 night family trip Dec 11, 2015
Brenda
US
2.0 / 5Fair
"Rude Clerk"
The guy at the front desk was rude and not helpful at all.
Genuine Hotels.com guest review
2 night family trip Nov 20, 2015
Makenzie
US
5.0 / 5Outstanding
Great place.
Genuine Hotels.com guest review
1 night trip with friends Nov 24, 2015
A Traveler
US
3.0 / 5Good
"Plano"
Hotel was excellent and a good location. Nice stay. Will return
Genuine Hotels.com guest review
1 night family trip Nov 21, 2015
Adam
US
5.0 / 5Outstanding
"will stay again"
Was very nice.
Genuine Hotels.com guest review
2 night family trip Nov 20, 2015
Darlene
US
5.0 / 5Outstanding
We go to Plano multiple times a year, always stayed at the same hotel; needless to stay we enjoyed our stay there so much that we will only be staying there from now on.
Genuine Hotels.com guest review
1 night family trip Nov 13, 2015
Francis
US
5.0 / 5Outstanding
We had a family member in the Baylor Heart Hospital and it was very convenient. Would definitely stay again.
Genuine Hotels.com guest review
1 night family trip Nov 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great"
I had a HORRIBLE day, and left another hotel because it was just too awful. The front desk people made it all better. A young man named Marlon was so helpful and kind. Great place.
Genuine Hotels.com guest review
2 night business trip Oct 28, 2015
Nancy
US
3.0 / 5Good
"Good location, bad room"
The room had the worst smell to it! The carpets were dirty, the bed was worn out (all 4 of us woke up with aching backs), the pillows were worthlessly thin and for whatever reason, the light to the bathroom was outside of the bathroom. Positive point: perfect location for easy access to George Bush highway/Dallas North Tollway
Genuine Hotels.com guest review
1 night family trip Nov 13, 2015
A Traveler
US
4.0 / 5Excellent
the bed was terrible, almost couldn't sleep
Genuine Hotels.com guest review
1 night business trip Nov 9, 2015
Charles
US
5.0 / 5Outstanding
"Good hotel with Great location"
Good hotel and value. It's an older hotel that has been renovated and looks great. Great location with easy access to the Bush tollway and many locations in the Dallas area. Room is larger than normal with good bedding. Will stay there again.
Genuine Hotels.com guest review
1 night romance trip Oct 31, 2015
Kristin
US
3.0 / 5Good
"Great location, great staff, horrible room"
Location was perfect for everywhere we wanted to visit in town, rate was middle of the road, the staff was awesome. . . the room(s) were less than satisfying. We were in our first room the first two nights, when we returned to the room after being out all day, the room reeked of sewage. We waited a couple hours thinking it was an older room that just, burped a main line, but after two hours, we felt sick ourselves due to the growing smell. Once we reported it, they investigated, and moved us promptly, but only to the room next door where the smell quickly followed after we showered in the new room. We will not be back to this location or likely not even the chain.
Genuine Expedia guest review
Other trip Nov 4, 2015
A Traveler
US
1.0 / 5Poor
"All about the money, not the guest!"
Constant overbooking rooms and raising rates to levels for a five star Hotel. Really? When pressure washing starts very early and the mist gets sucked in by the ventilation. Mold and mildew blown all over our clothes and filling the room with a moldy dirt smell. This is not what you would expect for the price.
Genuine Expedia guest review
Other trip Nov 3, 2015
A Traveler
US
5.0 / 5Outstanding
Close to everything
Genuine Hotels.com guest review
2 night family trip Oct 9, 2015
Tracy
US
5.0 / 5Outstanding
MY STAY WAS GREAT. THE STAFF WAS OUTSTANDING AND VERY VERY HELPFUL!!!!!!
Genuine Hotels.com guest review
2 night trip Oct 9, 2015
MICHAEL C.
US
4.0 / 5Excellent
"Anniversary"
It was a great stay!
Genuine Hotels.com guest review
1 night romance trip Oct 3, 2015
Nakia
US
1.0 / 5Poor
"Rude"
The breakfast was horrible and one if the staff was so rude.... I wasted money seriously
Genuine Expedia guest review
Other trip Oct 6, 2015
Customer
US
2.0 / 5Fair
"Not happy at all........."
We booked our room on Expedia. When we arrived at the Hotel we were given a room. Upon getting into the assigned room - it was a Handicap room, it was dirty, there was a screw laying in the floor that had come out of something. My husband took a photo and went back to the front desk. We were given a new room. It was a suite. It was a wonderful room. However, the AC in the bedroom part did not work so we had to turn the AC down in the sitting area as low as it would go in order to somewhat cool it off to sleep. The light in the bathroom burned out Saturday night so we showered in the dark Sunday morning. Let's just say it was far less than exceptional and we were very disappointed with the whole experience. Not up to Marriott standards..........
Genuine Expedia guest review
Other trip Oct 5, 2015
Laura
US
5.0 / 5Outstanding
The hotel is a little hard to get to because it is behind an office building. You can see it from the main highway, but the drive into the parking lot is a little difficult to find. The room itself was comfortable and clean. The pillows were a little small.
Genuine Hotels.com guest review
1 night romance trip Oct 2, 2015
A Traveler
US
4.0 / 5Excellent
"Great Hotel, once you find it!"
The only issue I have with this magnificent hotel is that it needs a bigger sign so you know you are there. If you didn't know where it was, you would drive right by it.
Genuine Hotels.com guest review
4 night family trip Sep 25, 2015
Evelyn
US
4.0 / 5Excellent
"Another enjoyable stay"
We usually stay here because of the price. The value, considering location, cleanliness, comfort and service is unsurpassed. Although it is about twenty minutes from family, the special rate (found from time to time) value makes it well worth it.
Genuine Hotels.com guest review
2 night family trip Sep 25, 2015
Joseph
US
5.0 / 5Outstanding
"You won't want to leave"
It was incredible. I recommend this to anyone! Best bed ever!
Genuine Hotels.com guest review
1 night romance trip Sep 26, 2015
maximino
US
3.0 / 5Good
"Nice Hotel, Odd Staff"
Finding the hotel can be a little difficult at first, as it is sort of blocked by trees. There isn't a wide array of restaurants around the hotel. Parking was decent and I noticed that they had charging ports for electric cars available. The room was comfortable and stylish. We were given a handicap room for some reason, so the bathroom had modifications like bars in the bathtub and near the toilet. The room had a doorbell switch for hearing impaired guests. As an able bodied person, I wouldn't know if it was exceptionally well outfitted. The staff was a little odd. The man at the front desk was very amicable. It was some of the cleaning staff that were concerning. We were next to a section of rooms that they were fumigating or something. There was a plastic zipper divider right next to our room to seal off that section of the hallway, but it had been left unzipped and you could see down the hall and that all of the rooms were left cracked open. During the duration of our stay it was never zipped. The staff was working by our door and they kind of leered at us as we went in. Later on, when three of us left the hotel, the girl left behind said these men knocked on the door and then ran off giggling multiple times. I'm not sure if they were just generally harassing her for the fun of it but we were certain that they were not knocking for a business related reason because of the laughing and subsequent fleeing. It concerned me that the cleaning staff was behaving in such a way.
Genuine Hotels.com guest review
1 night trip with friends Sep 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Hot Air Balloon Festival"
We were there for Hot Air Balloon Festival and the overall experience was great. Staff was courteous and customer oriented. Will stay again then next time in Dallas-Fort Worth area.
Genuine Hotels.com guest review
2 night romance trip Sep 18, 2015
Ascension
US
5.0 / 5Outstanding
"Great first impression"
This was my first time in Plano. The hotel is organized, clean and comfortable. I got way more bang for my buck. Nice king size bed and amenities. The hotel is also located near various restaurant and shopping options if needed. I will look to stay here again if I am ever in Plano again.
Genuine Hotels.com guest review
2 night business trip Sep 18, 2015
Rakeem
US
5.0 / 5Outstanding
"It's a win win!"
Great room great price. Soft towels and sheets with a very comfortable bed. The apt like balcony overlooking the courtyard was perfect!
Genuine Hotels.com guest review
2 night romance trip Sep 18, 2015
Patricia
US
3.0 / 5Good
"Improvements to help the next guest"
I was under the impression that continental breakfast was a part of the rate and found out that it wasn't but there was a kitchen for ordering breakfast - not crazy about spending more money for breakfast. Also, the air conditioner didn't seem to keep the room cool. We moved the thermostat to 65 at one point to cool the room but it didn't seem to help. The mattress needs to be flipped over because there was a sleeping hole on one side of the bed that made the sleep uncomfortable.
Genuine Hotels.com guest review
2 night family trip Sep 18, 2015
Katie
US
2.0 / 5Fair
"Overcharged by hotel"
The bed was way too soft. The pull sofa was very uncomfortable for my son. The room smelled musty upon entering. There is renovation going on in the hotel. The breakfast was very confusing that we have to choose one item from menu and one cup of coffee. It is not worth to pay extra for breakfast. The surrounding area is full of shopping and eating options. Also I was charged more by hotel then what I booked the hotel for thru Hotels. com.
Genuine Hotels.com guest review
1 night family trip Sep 18, 2015
A Traveler
US
5.0 / 5Outstanding
Perfect stay!
Genuine Hotels.com guest review
3 night family trip Sep 11, 2015
Briana
US
5.0 / 5Outstanding
The hotel is very clean, and the employees are courteous and helpful. I liked the location of the hotel, but the access to the hotel from Preston Road is somewhat inconvenient.
Genuine Hotels.com guest review
2 night romance trip Sep 12, 2015
Kaz
US
4.0 / 5Excellent
"Nice place to stay."
Good place to stay excellent breakfast, disappointed that there was no refrigerator in the room though.
Genuine Hotels.com guest review
1 night romance trip Sep 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent Customer Service!!"
What a wonderful staff! I haven't been to a Marriott that is this friendly. Everyone did their best to make our trip run smoothly. I haven't received customer service this great in a very long time!
Genuine Hotels.com guest review
1 night family trip Sep 12, 2015
Jennifer
US
4.0 / 5Excellent
"Great Hotel"
Very nice spacious hotel in great area. House keeping personal is very helpful and on top of it. The only thing I had a problem with was they announce free breakfast on here but they don't do free breakfast, you have to pay for it. Don't know where the miscommunication is at but besides that wld def stay again.
Genuine Hotels.com guest review
3 night family trip Sep 4, 2015
Victor
US
5.0 / 5Outstanding
Bed was so comfy and check-in and out was very easy
Genuine Hotels.com guest review
1 night family trip Sep 5, 2015
Alissa
US
5.0 / 5Outstanding
"Great hotel"
This was a great hotel. The staff were all very friendly and helpful. The room was a good size for two adults and a toddler (king bed with pull out sofa that we did not use) and the mattress was one of the most comfortable we have slept on (including our own)! The pool was very nice and the food from the lobby cafe was good. We had a very nice experience with this hotel and would stay there again in the future!
Genuine Hotels.com guest review
2 night family trip Aug 28, 2015
A Traveler
US
4.0 / 5Excellent
"Nice. Reasonable rates means a good value."
I'd recommend this to others. Family came into town and stayed here for a wedding. Worked out well.
Genuine Expedia guest review
Other trip Sep 3, 2015
Larry
US
5.0 / 5Outstanding
"A most plesant stay"
It was one of my most plesant stays I have had with Courtyard. It was very quiet and very neat and clean.
Genuine Hotels.com guest review
1 night family trip Aug 21, 2015
Eddie
US
4.0 / 5Excellent
Nice hotel lobby. The actual room needs updating but was very clean. However they didn't provide NEW lotion, shampoo & conditioner. They had been used before which is a little gross. The bed was comfortable, very clean and air conditioner worked great.
Genuine Expedia guest review
Other trip Aug 23, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel,comfy bed!"
This was a nice hotel conveniently located. The female at check-in was so bright, courteous and helpful. We asked for a quiet room and she put us on the third floor on the end. It was near the stairwell and occasionally we could hear the door closing. The bed was super comfy and extra pillows were brought when requested. We would definitely stay here again!
Genuine Hotels.com guest review
2 night family trip Aug 14, 2015
Gary
US
4.0 / 5Excellent
"Nice but noisy"
It was nice and very clean but a little noisy
Genuine Hotels.com guest review
1 night trip with friends Aug 14, 2015
Cindy
US
5.0 / 5Outstanding
"Satisfied"
It was a great stay! Front desk personal helped me out by giving me a room on the ground level next to the pool area and close to the parking lot that was great since my children were asleep by time we got there so it was easy access. Will recommend and most definitely will be returning.
Genuine Hotels.com guest review
1 night family trip Aug 14, 2015
Arturo
US
5.0 / 5Outstanding
"Excellent stay"
Great stay, clean, excellent service
Genuine Hotels.com guest review
2 night family trip Aug 7, 2015
Gregory
US
4.0 / 5Excellent
The hotel is wonderful. It was clean and the staff very friendly. There was a maintenance issue with elevator though. It was closed for our entire stay and we were on the third floor. This is rediculous. I can understand one day but not all wknd.
Genuine Hotels.com guest review
2 night family trip Aug 7, 2015
Courtyard by Marriott
US
3.0 / 5Good
"Good location; fairly standard hotel"
Just an overnight stay. Fairly typical room and furnishings. The Staff was average and the hotel has a bit of a worn look; might be ready for an update soon. The hotel is a little pricey and does not include breakfast. It has one of the small restaurant/lounges which are also pricey. I opted to go out for food.
Genuine Expedia guest review
Other trip Aug 5, 2015
Jim
US
4.0 / 5Excellent
"Business Trip"
Thumbs Up
Genuine Hotels.com guest review
3 night business trip Jul 30, 2015
Richard
US
5.0 / 5Outstanding
"Businesz"
Nice & quiet......beautiful.experience. Helpful & knowledgeable staff.
Genuine Expedia guest review
Other trip Aug 3, 2015
A Traveler
US
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