I was put in a disabled access room but for the cheap price was fine with it. Girlfriend just wished there was a bathtub.Genuine Hotels.com guest review
"Making the move"
Good stay, loved the bistro in the lobby and Starbucks coffeeGenuine Expedia guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Thank you for your feedback on your recent stay. The Team is elated that you not only enjoyed your room, but also our Bistro and Starbucks! We look forward to your next visit! Sincerely, Missy Aday General Manager
Great place for priceGenuine Hotels.com guest review
Not Enough Towels Left In Room. No Replacement Of Soap Or Shampoo. Had To Call For Extras. Overall We Enjoyed The Stay.Genuine Hotels.com guest review
The rooms were nice but unfortunately rge front door service was ran by a gentlemen of the name Logan as if he was half asleep or was running on robot mode. We asked for a quite room and he puts us next to a soccer team of 10 plus boys by the way were smoking non cigarettes if you get my drift. I tell him that's why we are moving he days nothing. Very […] nice hotel but training is needed Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Thank you for the honest feedback! I apologize that we were unable to meet your standards of service or our own during your stay. My team and I pride ourselves in our customer service, but obviously we did not accomplish that with you. For that, I am sorry! Furthermore, the associate that you mentioned in your comments no longer works at our property. We hope that you will try us again so we can “WOW” you with our service! Sincerely, Missy Aday General Manager
I arrived early in the day and the front desk clerk went out of her way to get me into a clean room instead of waiting!Genuine Expedia guest review
"Great hotel for a great price"
I needed a room while my hot water heater went out. They accommodated all of my needs and went out of their way to fix the only issue I had which was with the wifi and it was an error on my side. The staff was friendly and called me by my name instead of sir which I appreciatedGenuine Expedia guest review
We loved our room it was big and loved sitting on the balcony to look at the pool! Great room!!Genuine Hotels.com guest review
Average hotel, average stay. Room was small but clean and in good repair. Good stay.Genuine Hotels.com guest review
The rooms were big and roomy,very nice lobby area,and pool area.The surrounding area is nice too.Genuine Hotels.com guest review
"I'm picky but I would stay here again!"
To start off I'm a picky person but I liked the hotel. The lobby's decor was nice and clean. The rooms were big and the bed was super comfortable. My one complaint was the bathroom shower lining. It was oversized and took up almost half the tub and looked dirty. Other than that everything else was clean. The cleaning lady was very efficient. I left […] the room for maybe thirty mins to run downstairs to use the computer and run to the car. When I got back I had new sheets and towels. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Dear Jackie, My Team and I are excited that we exceeded your high expectations of our Hotel! We love that you enjoyed our renovated rooms and brand new beds! Thank you for the feedback concerning your shower curtain. We have recently replaced those curtains with new ones that better fit the shower to enhance your shower experience! We hope you come visit us again soon! Best Regards, Missy Aday General Manager
For our trip to visit family and friends, this hotel was perfect. We felt safe and comfortable -- loved the interior courtyard that our room had access to. The staff at the front desk, in the bistro and with housekeeping were all friendly and very attentive to our needs. The location also provided great access to main roads, restaurants and shopping. […] We would definitely recommend and stay there again. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road WOW, thank you for the amazing comments! My Team and I strive to create unique experiences for each guest that enters our Hotel. They will be excited to see their efforts paying off! We look forward to seeing you again during your next Friends & Family Weekend! Sincerely, Missy Aday General Manager
We arrived at 4:00 p.m. And there was not a room available. They front desk put us in a handicapped room with no bathtub. The location was great but hotel was a disappointment to us. We come to Dallas 3or 5 times a year and we would not stay here again!!Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Thank you for your honest feedback, Stanley. I apologize that you did not receive the room type that you had requested. I can imagine how frustrating that was, and for that I am sorry! I hope you try us again the next time you come to Dallas. We would love to show you the “Real” Courtyard Plano Parkway! Best Regards, Missy Aday General Manager our comment.
"GOOD LOCATION TO MANY THINGS."
IT WAS A GOOD STAY, & CLEAN HOTEL BUT A/C DID NOT WORK GOOD FOR THE TWO NITES STAY. BUT WILL STAY AGAIN.....Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Dear Kenneth V., Thank you for your kind words about your stay. I hope you were able to enjoy all the shopping, dining, and family fun activities that surrounds our hotel! I apologize for any inconvenience that your A/C unit may have caused you during your stay. I will definitely have our Engineering Team look into your issue. We can’t wait to take care of you on your next trip to Plano! Warmest Regards, Missy Aday General Manager
"Clean, Comfortable, and great price"
I stayed at this hotel for a soccer tournament and I had no problems while I was here. It was clean and the price I paid for my stay was a steal. I would definitely stay here again.Genuine Hotels.com guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Dear Tim, My Team and I are thrilled that you enjoyed your stay with us! My tenured Housekeeping staff will be excited to hear their hard work is being recognized in your comments! We look forward to your next visit with us! Sincerely, Missy Aday General Manager
great deal all aroundGenuine Hotels.com guest review
Everything was absolutely perfect! Everything was so clean, the standard room was very big, the bed was heavenly! Reception was very kind and attentive and the area is really good for various restaurants or shopping. I highly recommend this place and I will definitely be back!Genuine Hotels.com guest review
This was a great Hotel for the price it was fantasticGenuine Hotels.com guest review
The hotel charged extra for breakfast but the quality of the breakfast was sub par at best. For a free continental breakfast, it would have been okay, but if you are going to charge, please make it worth eating.Genuine Hotels.com guest review
"Quick stop going thru Dallas"
Booked room expecting a little more since it was a Courtyard. Gentleman at the counter wasn't overly friendly and honestly seemed to be mocking me when I asked if the breakfast was complimentary. At 3 a.m. we were awakened by three men on their balcony talking and having a spirited time - if they were clear across the courtyard and I could hear their […] conversation that doesn't say much for the privacy of the rooms. The room was clean and comfortable so if you don't have noisy neighbors you should be fine. Read moreGenuine Expedia guest review
"Very well worth it!"
It was awesome, the staff was very helpful. this is my second time staying there, the room are always clean and don't smell.Genuine Hotels.com guest review
"Nice hotel in center of great area"
Hotel was convenient to many shopping areas and entertainment.Genuine Expedia guest review
Great place and awesome staff. Helped me with shuttle because I had car problems. Above and beyond.Genuine Hotels.com guest review
This Hotel has everything I needed and then some and close to anything I wanted to eat.Genuine Expedia guest review
ImpressiveGenuine Hotels.com guest review
"Very pleased! Will stay there again."
We got the hotel at a great deal so I was a little worried that we would be disappointed with the quality of the hotel, but I went ahead and booked it because I had read god reviews. We in fact were very happy with the hotel and will definitely stay there again next time were in the Plano area.Genuine Expedia guest review
"Nice hotel in Plano"
Just stayed for one night but the hotel is nice. It does not have any of that old hotel smell you sometimes get when you go to hotels. My only complaint is that it does not include complementary breakfast. However, since I was in a hurry the following morning, I didn't let that bother me.Genuine Expedia guest review
Loved everything about this hotel except the bed. Way too soft! But staff was very friendly and there to please.Genuine Hotels.com guest review
"Good Location Great Value"
Great Location for Plano, right off George Bush Freeway close to restaurants and shoppingGenuine Expedia guest review
I will be back!! Loved it!!Genuine Hotels.com guest review
Very pleasent stay at hotel. No fault of hoterl but had to stay an extra day, due to weather. Couldn't get the same rate for the extra day. Hotel was able to give me a rate of $109. 00, tried to go though Hotel.com but couldn't get better rate. Thanks for your help.Genuine Hotels.com guest review
"Nice hotel right by the highway."
Room was clean and nice. Good experience. Only problem we had was no microwave available other than in the main lobby downstairs. When we booked the room we were told 1 was available upon request, which I did both on booking and check-in. This request wasnt met.Genuine Expedia guest review
Response by Courtyard by Marriott Dallas Plano Parkway at Preston Road Thank you for the feedback on your recent stay. I would like to apologize that we did not honor your request. Since then, the Hotel has purchased more microwaves so we can accommodate our guests and their needs. I do hope you will stay with us again so we can provide you the service you deserve! Warmest Regards, Missy Aday General Manager
"Nice quiet hotel."
While the stay was just overnight, the location is easily accessible. Very clean and relaxingGenuine Hotels.com guest review
"Close to all points of interest"
I like staying at this hotel. It is always clean and very comfortable.Genuine Hotels.com guest review
Was in a rush to get a room for V-Day weekend with the girlfriend so I was looking on hotels.com and found this place for an amazing price of $60 for the night... anyone is stupid not pick a room at that price... It was a little bit of a drive but all the more worth it. I would definitely stay there again and I would definitely recommend it to anyone […] else. Read moreGenuine Hotels.com guest review
Comfortable beds, quiet room and a great breakfast. Just what we needed.Genuine Hotels.com guest review
This hotel has everything and the staff to go with it !!!Genuine Expedia guest review
Only negative is no heated poolGenuine Hotels.com guest review
Hotel is in a great location for almost anything you want to do. I was disappointed that the bed was terribly uncomfortable, pillows were flat and the air conditioner short cycled on and off all night about every 5 minutes and was very loud and squeaked all night but it never really got cool in there. This was in February, I can't imagine it during […] a hot Texas summer. We typically stay down the road at another hotel, and will probably continue to do so after this experience. Read moreGenuine Expedia guest review
"Would stay here again"
The deal we got on the room was nice. The staff was friendly. The room was very clean.Genuine Hotels.com guest review
I enjoyed everything about my hotel experience except the fact that I had to pay for breakfast. The breakfast at the hotel restaurant was kinda expensive. I actually went to a hotel up the street where some of our friendswere staying and ate a buffet breakfast for free. So besides the inconvenience for breakfast, my stay was actually wonderful.Genuine Hotels.com guest review
"near many places to visit"
room was immaculate, service was awesome, surroundings well maintained, personnel very friendly and helpful.Genuine Hotels.com guest review
Breakfast was included but they had to cerify every morning.Genuine Hotels.com guest review
"Clean with comfortable bed"
Great fromt desk service, room extremely clean and well maintained. For the price.., this is a great place to stay!!Genuine Hotels.com guest review
They charged me an extra $20 with no explanationGenuine Hotels.com guest review
"very friendly staff."
just wish that on the weekends they served breakfast until 11 and not 10am.Genuine Hotels.com guest review
"Great weekend getaway"
Purchasing the breakfast in advance saved us a little over 50%. It is not a buffet, but rather a made to order meal. Delicious!Genuine Hotels.com guest review
This is a wonderful hotel to stay at. We did not have any problems and the staff was VERY friendly! We came into town early and the assistant manager worked with us for the extra night. We will definitely stay here again! The rooms were clean, very quite and have a balcony, which was very nice. The only thing is we were a little disappointed that the […] advertised Starbucks was not a full Starbucks but other then that the stay was wonderful and we will definitely be back to this location! Read moreGenuine Hotels.com guest review
"Quaintly tucked away from the busy street"
Lots of shopping and eateries within a mile. Very safe area and conveniently located. No complaints, except maybe the stairs. They are slip-proof, but the rubber on the edges is a little too thick [caught my shoe]. Other than that, the front desk staff was very helpful and accommodating.Genuine Hotels.com guest review
My stay was pleasant. Although, there was no ice machine on the first floor which I was assigned to. I had to take the elevator to the second floor twice each day for ice. The refrigerator in our room only kept our beverages barely cool.Genuine Hotels.com guest review
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