"Good clean service"
It w as just as good as any embassy suite but less money. Breakfast was good and variety,easy acess. Friendly front desk clerk, free WI FI. Indoor swimming pool clean just like the pic on internet.Genuine Hotels.com guest review
"I know where we will stay!"
I honestly had the best experience at this hotel. They have the most friendly staff and the rooms are wonderful! We stayed in a standard room one night and it was beautiful. The next night we moved to a suite that was outstanding! I could not have asked for a better place to stay while we went to the Chiefs game! We will definitely come back.Genuine Hotels.com guest review
Rooms are nice and clean, staff is helpful. Good value for the room price. Great location for our needs. Will stay here again when in K.CGenuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Mark, Thank you for staying with us and your nice feedback! We hope to see you again soon. Renee H. Comfort Suites Kansas City Liberty
"Really nice motel especially for the money"
Not real fancy but clean, convenient, friendly and comfortable. Large room. A great value for the money or even twice the money. Nice pool, fine breakfast. Met my every need. Chuck F.Genuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Charles, Thank you for taking the time to review our hotel and the nice comments. We hope to see you again! Renee H. General Manager
Location is great. Close to shopping and also the interstate.Genuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Valued Guest, Thank you for your business and I am happy to hear you had a good stay. Hope to see you again! Renee H. Manager
"Cleaning staff falls short."
Credit card provided by Hotels.com was declined so I had to wait 20 minutes in the lobby with my wife and 3 tired kids while they figured it all out on my cell phone. Room had ketchup on the walls , 6 empty liquor bottles stuffed under the hide away bed , no comforter on one of the queen beds and no sheets or blankets for the hide away bed, plus mayonnaise […] on the bathroom walls. If it hadn't of been 10pm I would of asked for a new room or refund. Read moreGenuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Doug, I apologize for your inconvenience regarding Hotels.com. I have noted your comments on the room and will look into this and make sure our housekeeping corrects these issues. Sincerely, Renee H. Manager
It was ok, if you are looking for a quick stay.Genuine Hotels.com guest review
"GREAT HOTEL!!! A+!!!!"
Very nice hotel and staff. Great rooms with comfortable beds and plenty of room to relax. The staff goes above and beyond to make your stay a great stay. Great location and very clean. Highly recommended especially for the value. I will stay there again.Genuine Hotels.com guest review
Very comfortable, easy to everyone we needed to see, lots of close restaurants. Will definitely stay again.Genuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Jackie, Thank you for you positive review. We appreciate your business and hope to see you soon. Renee H. General Manager
Great hotel for the price! Wonderful fully stocked breakfast!Genuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Valued Guest, Thank you for staying with us and I am happy to hear your liked our breakfast. Hope to see you soon! Renee H. Manager
Breakfast was a bit different but workers were extremely friendly to any situation, very helpful. Clean environment and close to necessary stores and places od interest.Genuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Guest, Thank you for staying with us! I am happy to hear you had good things to say about the hotel. My staff and I work very hard to make all stays enjoyable. Thank you again. Renee H. Manager
Great for a nightGenuine Hotels.com guest review
We stayed for four days in the newly renovated rooms. Everything was clean and well updated. The jacuzzi tub had great water pressure and also drained quickly. We were near the laundry room, and didn't hear or smell a thing. (Always a challenge with industrial laundry.) The pool is small, was well maintained, fine for a short paddle around to relax. […] The staff was great. Another member of our party needed their sink fixed, and the young maintenance guy tried his hardest to help, even though he had no access to the hotel tool room! We will stay again when we are back in the area. Read moreGenuine Expedia guest review
Response by Comfort Suites Kansas City - Liberty Dear Valued Guest, Thank you very much for taking the time to review our hotel. I am happy to hear you had a good stay. Thank you for your business! Sincerely, Renee H. Manager
Stay was good, hot breakfast was nice cereal, fruit, waffles, eggs, sausages, etc. was great. We were unfortunately there during remodeling and they were working on the room next to ours and the one accross the hall. But our room was nice and quite in the evening and at night. This was a block from Walmart which was handy for us.Genuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Valued Guest, Thank you for your feedback. Sorry about the construction. We are done now with the remodel and I think you like the new look. Thank you for your business! Renee H. Manager
Accommodations exceeded our expectations. We were welcomed by man at the door. He was helpful and very pleasant (lost his name. On duty Tuesday afternoon 10/14/14. Tall nice looking) All the other people we met were great too. Hats off to your manager. She runs a very nice hotel.Genuine Expedia guest review
Very Good Thanks!!!!Genuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Valued Guest, Thank you for your feedback. Hope to see you again Renee H. Manager
The hotel is located convenient to restaurants, the interstate, shopping and the airport. Although undergoing renovations, they did not interfere with our stay. The staff was pleasant and very helpful.Genuine Hotels.com guest review
"Attending a conference at Mosaic"
Good overall. Hotel is close to lots of good restaurants.Genuine Hotels.com guest review
"Clean hotel, good stay"
The room was clean and had plenty of room. The hotel staff was friendly and nice. Lots of places close by to eat as well as a Wal-Mart,Sam's, and Target. The pool is small and is only about 4 ft deep, good for kids but that's about it. The hotel is still undergoing renovations and we were expecting this. Unfortunately, we were not expecting them to […] redo the asphalt in the parking lot as well. Came back one evening after dinner to no parking! The hotel clerk then told us to either park next door at automotive repair shop or across the street at Fairfield. We choose the repair place due to the fact we didn't want to cross 4 lanes of a busy street with our baby. Good stay and will go back after the renovations are done. Read moreGenuine Hotels.com guest review
Hotel is having some construction done, however it did not interfere with stay. Rooms were OK, could have been a bit cleaner (greasy hand print on bathroom door). Beds in my room were in dire need of replacement, very weak and squeaky.Genuine Hotels.com guest review
"Close to town, but not very clean"
The staff was very welcoming and friendly, but the hotel was grimy and dirty. We had ants in our room by lunch after leaving apple juice on the table from breakfast. There were stains all over the carpets, the fridge was filthy inside and out, and I didn't shower because the bathroom just felt gross. I did speak with the Manager after our stay, and […] she was very apologetic, explaining they were under construction. I do understand some of the grime was from construction, but some of it was also due to lack of cleanliness. Read moreGenuine Hotels.com guest review
Clean, decent breakfast, close to many shops and resturantsGenuine Expedia guest review
"stay on the 23rd"
No one said the pool was being drained. The light switch in the bathroom shorted out and lost power in my room while I was getting ready in the am. Wasn't happyGenuine Hotels.com guest review
Stay was ok, Hotel going through a renovation so it will be very nice once they are complete.Genuine Hotels.com guest review
I was pleasantly surprised. The room was better than many multiple star hotels I've stayed in. The bed was very comfortable and the room had more to it with the sofa/living space. The room felt clean and fresh.Genuine Hotels.com guest review
"The Hotel that does not know how to clean"
I checked out after the first day because it smelled so bad in our room. It was dirty. The bathroom was soiled. The walls were dirty and the floor needed to be vacuumed. When I complained about the smell I never heard an apology. It was very disappointing. They did offer to move us to a new room after others had checked out, but this was after pressure […] and they did not seem to care...that is what bothered me almost as much as the horrid smell. Thank fully, hotels.com made it right and helped us get out of the hotel and we received a refund for the night we had to stay at that hotel. I was impressed with hotels.coms ability to verify my concerns with the hotel and make things right. Read moreGenuine Hotels.com guest review
"Comfortable Home Away room"
Clean and comfortable room. Hotel is undergoing construction but it did not cause any disruption to our stay. Very close to airport via 435.Genuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Valued Guest, Thank you so much for your review! Yes, we are doing upgrades on our hotel to make your stay even better! Thank you for your positive responses! Renee H. Manager
"Trip to see Daughter"
Hotel was in great location, room was very clean and was not cramped. Would stay here againGenuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Guest, Thank you for your review. I hope you come see us soon. Renee H. Manager
In the middle of renovation so it was somewhat noisy and the "white" socks we wore in our room were black at the end of each day. Hopefully that will improve when the renovation is done. The lady next door said our TV woke her up even though we had it on a soft volume. Close to great shopping and restaurants--and Liberty Jail and the LDS Temple--which […] we enjoyed! The rate was among the lowest in the area. Read moreGenuine Hotels.com guest review
Response by Comfort Suites Kansas City - Liberty Dear Valued Guests, Thank you for your review. I am happy to hear your positive comments and have taken note of where we need to improve. We hope to see you again! Renee H. Manager
The hotel was close to many shops and places to eat, it was also very close to Worlds of Fun. The room was very clean and the staff was helpful if we needed something. The breakfast was very good and there was a pretty big selection. Another bonus was 24 hour coffee. This hotel was great I will defiantly be back.Genuine Expedia guest review
It is a great location with lots of restaurants nearby. Breakfast was free and the kids loved that, we had good hot food each morning. The hotel is under renovation and was somewhat dirty, but our room was clean other than some dirt in the bathroom on the floor. The location is what makes this a great place to stay for Worlds of Fun outings - literally […] 10 minutes from WOF Read moreGenuine Hotels.com guest review
We did not know that the hotel was being renovated until we checked in. The manager and desk staff were greAt. When the reno is done, the hotel will be nice. Breakfast was decent.Genuine Expedia guest review
"Very good place to stay"
For our family of 5, it is perfect. Great selection of restraints nearby, there is a target also. The room was clean, and though they are in the middle of some renovations, we were very happy with our stay.Genuine Hotels.com guest review
The hotel was being remodeled. . during the day there were workmen all over the place hallways dusty and grimy. Hotel personnel were very helpful and courteous. Room was good.Genuine Hotels.com guest review
"Comparable to a truck stop hotel. Not recommended."
Let me first say the breakfast was good and so was the location. That is about the only good thing I can say about our stay. We stayed here for 2 nights while visiting Worlds and Oceans of fun. The hotel itself is very old and not well maintained. The room smelled musty and old. We loaded up our refrigerator with water and pop the first night only to […] find out that it did not work. The man at the front desk told us they would have it fixed the next day while we were out only to be told the next day, which was a Sunday, that they do not have any maintenance on the weekends. So no fridge and no attempt to make it right. Half of the electric outlets in the room did not work and although it was nice to be supplied a coffee maker, it would have been nice to have been given some coffee. We went through all of the packets next to the coffee maker but no coffee was there and even the next morning after housekeeping went through the room there was still no coffee left and the open packets that were spread all over the desk were untouched. After housekeeping left we found our sheets were not tucked in and decorative bedding was left on the floor. Seems to me that management here has very low standards. The cleanliness of the room was also very unacceptable. I dont think the faucet has ever been scrubbed. We will not be recommending this hotel chain to anyone. I was really wishing that I would have paid the extra money and stayed at the Holiday Inn next door. Read moreGenuine Hotels.com guest review
Nice staff. Excellent if all you want is a bed and shower.Genuine Hotels.com guest review
"New Furnishings aren't enough. NO BUGS."
The staff when we checked in at about two was in the process of berating another guest in front of us for something he had done. When we checked in, both ladies at the desk were rude. The pool was DISGUSTING. You couldn't see the bottom of it and there was a "skin" on the top. The hot tub has not worked in so long that they built a special wooden cover […] for it. Sadly, the wood they used was not treated so it is molded and nasty. The elevator was filthy and old. We were placed on the second floor. When the elevator opened, there were so many boxes through the hall we couldn't get our suitcases through. We later found out they were in the process of replacing all the furnishing in the rooms. The rooms furnishings were newer, and they were fine. No bugs (I looked carefully). However, the dirty towels from the previous guest were still hanging on the shower curtain. The corners were not cleaned at all (thick with dirt and grime). The shower curtain had tons of dark moldy spots and the sink was old and disgusting. Overall, I wasn't afraid to put my head on the pillow, and I was ok with my daughter sitting on the furnishings, but I would not let her sit on the floor or be barefoot. The carpet was gross, the tile was cracked and the windows were filthy. I would pay more and stay somewhere else. It is just not a nice hotel. The one very bright spot was the man who worked the desk in the evenings. He was so very kind and friendly and made us feel welcome. Read moreGenuine Expedia guest review
The service was good, the staff was nice at the front desk. They were remodeling so durring the day you would hear banging on the walls next door. There was mold above the shower, the business center wasn't working. The housekeeping would just walk in without even knocking on the door and they done this several times.Genuine Hotels.com guest review
"Good experience despite renovations"
This hotel is in a great location, had a wonderful continental breakfast (including scrambled eggs and biscuits & gravy), and the bed was clean and comfortable. There were areas in the room that had not been cleaned--debris on carpet between couch and wall, dust bunnies in bathroom corners, cobwebs near ceiling, etc. The hotel was doing some renovating […] and replacing old furniture, so there were a lot of packaged items in the hallways and my room was missing the mini fridge and microwave (which I only noticed because my friends' room had those). We really didn't mind the mess, as we didn't spend much time at the hotel. Just slept and ate breakfast. The service at the front desk was very good. Read moreGenuine Hotels.com guest review
"Hotel renovation - no warning"
The hotel was under extensive renovations. The price of the hotel wasn't low and the conditions when we got there were poor. I could barely get the luggage cart to and from our room. The carpets in the hallway were dirty, the smell of the pool was strong when we entered the lobby, the luggage cart was old and hard to steer. Not all the light bulbs worked […] in the lamps and one lamp was missing a bulb. I had to get a plunger for the toilet on the first night. A lot of the furniture was new but other than that I was very disappointed in the hotel. Read moreGenuine Expedia guest review
The hotel was animal friendly, which was great since I was moving from Texas to Minnesota AND moving my pets north. Staff was friendly and helpful. Perfect spot for us during our travels. The hotel was being updated, so when you stay there next...it should be fresher!Genuine Hotels.com guest review
The desk staff was not friendly, the rooms were not clean and smelled like cigarettes and alcohol. The tv and air conditioner didn't work. There were renovations going on as well. Overall it was not someplace I would ever return.Genuine Hotels.com guest review
"Sofa bed was uncomfortable"
1. The sofa bed was the most uncomfortable. Like ever. 2. Sofa bed linens and towels were not already in the room. 3. The room was very small. Not really a suite. 4. The breakfast food was terrible! 5. The staff was very nice!!Genuine Hotels.com guest review
Close to dining/shopping/Worlds of Fun. Free Breakfast. Swimming Pool.Genuine Hotels.com guest review
We are on a family vacation and need accommodations for 5. Comfort Suites had the accommodations but the pull out sofa bed was ridiculous! You couldn't pull it out all the way so my daughter had to sleep on an incline. I called the front desk to ask for help and all she said is that she's never had a problem with the beds. She couldn't send anyone up […] to help and there were no other rooms available. Not even an I'm sorry and she didn't offer any perks. The room wasn't the cleanest but it didn't upset me until we received the poor customer service. All around horrible experience. Read moreGenuine Hotels.com guest review
"Nice place to stay"
This was a nice hotel. Looked like they were doing some remodeling. There is no longer a hot tub. Breakfast was okGenuine Hotels.com guest review
"It was a room."
The front desk girl was not helpful and knew nothing about the area. Not friendly. The pull out couch was really awful for the kids! The mattress was flat and they were sleeping on springs. Furniture was very cheap. They covered up the hottub which would have been a really nice feature. Pool was small and the pool area is very sterile looking. Breakfast […] was ok. Read moreGenuine Hotels.com guest review
Older hotel, but great location for food and shopping. Close to Worlds of Fun. Great for families, Free breakfast has many choices.Genuine Hotels.com guest review
"Loud, noisy construction"
There was loud, messy construction going on it looked like they had not vacuumed the halls in months and the construction started EARLY in the morning. Wish they would have told us before we checked in!Genuine Expedia guest review
The over all stay was good. The only problem was that, the iron in the room did not work. And the breakfast time was to short.Genuine Hotels.com guest review
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