All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
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222 Hearst WayOttawaONK2L3A2Canada, ‏‎855-239-9246
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Hotels.com reviewsTripAdvisor reviews
3.5 / 5Good

Score breakdown (from 295 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Room
    Room is all right
  • Breakfast
    Breakfast is average
  • Food
    Food is not good
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1.0 / 5Poor
"Not so nice Comfort Inn"
I will not stay there again. Very expensive, dirty, very small room. Broken patio door which will not open even though you pay more for ground floor. Cleaners want you out of room first thing at 11:00 am. Was staying at hotel and would not give discount for sporting event (Hockey game)
Genuine Hotels.com guest review
1 night family trip Apr 5, 2016
A Traveler
US
3.0 / 5Good
Stayed at this hotel due to the close proximity of the Canadian Tire Center. The overall hotel wasn't bad. We had a corner room which was nice, but had a funny smell. Turned the heat on and it never kicked off in the middle of the night. The parking lots were packed and we had a hard time finding a spot but attributed that to the number of people staying there for the hockey game. Decent hotel, would likely stay again.
Genuine Expedia guest review
Other trip Jan 16, 2016
Rebecca
US
1.0 / 5Poor
"Not the greatest and very overpriced."
it was like a bad truck stop
Genuine Venere guest review
1 night business trip Nov 17, 2015
James
US
4.0 / 5Excellent
"Good place to stay and sleep."
Stayed for almost a week. Overall a good experience. Breakfast could have been a lot better. Often hot food was completely gone by the time I arrived to eat. Selection not so good. Never saw a banana or bagel. But I lived and otherwise had a good experience.
Genuine Hotels.com guest review
5 night family trip Oct 6, 2015
Lawrence
US
4.0 / 5Excellent
"Not a bad place to stay"
Room had a 'funky' smell, but it was clean and comfortable
Genuine Hotels.com guest review
2 night romance trip Oct 2, 2015
Kevin
US
5.0 / 5Outstanding
It was very pleasant
Genuine Hotels.com guest review
1 night family trip Oct 1, 2015
A Traveler
US
4.0 / 5Excellent
"Hockey Central"
Ideal Location for a quick trip to Ottawa for a Hockey Game. Short Drive if you have parking at Canadian Tire Center or short cab ride. Return Cab ride can be difficult. Recommend pre-purchase of parking pass.
Genuine Hotels.com guest review
1 night romance trip Apr 4, 2015
Jean Pierre
US
5.0 / 5Outstanding
"weekend getaway."
hotel was great. price was right . quiet ,clean , updated, very friendly and helpful staff. visiting Arnprior and Ottawa. good halfway location. will stop here again on our next trip.
Genuine Hotels.com guest review
1 night romance trip Aug 14, 2015
anthony
US
2.0 / 5Fair
We arrived late in eve to this hotel. People sitting around outside smoking and no one at front desk wehen we got there. When the front desk guy came out he was pleasant. The room smelled discusting and even worse when I turned the air on. The beds were very lumpy looking but was pleasantly surprised to find out that it was comfortable and so were their tiny little pillows. Bathroom has had some updates but the tub faucet looked like it was held on with a pile of putty or something. And there were a number of hairs in the shower and on th curtain. DISCUSTING!!! The area wasn't nice but I've stayed here years ago for a dog show and this hotel is good for that. Would never stay here on a holiday. Really was not impressed.
Genuine Hotels.com guest review
1 night business trip Jul 22, 2015
Lori
US
5.0 / 5Outstanding
"Great for shows at Canadian Tire Center"
This was the perfect place to stay when catching a show at Canadian Tire Center. It was clean, quiet, and within minutes of the center. The neighborhood was a nice suburban environment close to the TransCanadian Highway. The staff was helpful. I would highly recommend it.
Genuine Hotels.com guest review
1 night trip with friends Jul 3, 2015
Christin
US
5.0 / 5Outstanding
"Clean hotel, easily accessible to park and ride"
There was a mix up with our room and the hotel staff was very professional and took care of the problem quickly.
Genuine Expedia guest review
Other trip Jun 29, 2015
CB
US
4.0 / 5Excellent
"nice hotel and good service"
Nice hotel and good service but internet is so slow
Genuine Expedia guest review
Other trip Jun 10, 2015
A Traveler
US
1.0 / 5Poor
"Service horible"
Service was bad. Internet Sucks.... Sucks..... I think hotel.com need to review internet service for different hotel before mention free high speed internet....
Genuine Hotels.com guest review
2 night business trip May 26, 2015
A Traveler
US
3.0 / 5Good
"Comfort Inn Kanata"
Nice place, only problem was the vending machines didn't work
Genuine Expedia guest review
Other trip May 13, 2015
Andy
US
3.0 / 5Good
"OK place to stay for business in Kanata"
Hotel was pretty much your basic deal... the room was ok. Parking in the frozen tundra can get a little dicey. One negative is that there were rough-housing kids making noise after midnight - but on the plus side the office staff quickly and successfully put that to bed.
Genuine Hotels.com guest review
1 night business trip Feb 19, 2015
Frank
US
5.0 / 5Outstanding
"nice hotel in a rural setting very peaceful"
stayed at hotel to go to Senators game. I have stayed at this hotel many times and have always had a very good experience. The staff is always friendly and helpful and the rooms are always clean and comfortable.
Genuine Expedia guest review
Other trip Mar 23, 2015
A Traveler
US
3.0 / 5Good
"Good Stay"
Our stay was very comfortable. Staff were very pleasant. Free breakfast an added bonus. Clean and neat. Basic room.
Genuine Hotels.com guest review
2 night family trip Feb 6, 2015
Heather
US
3.0 / 5Good
"Friendly"
Exceptional service from an average hotel. While Comfort Inns aren't the most glamorous hotels out there, the service at this one was fantastic. Very friendly, helpful, and courteous.
Genuine Hotels.com guest review
1 night trip Feb 7, 2015
Kevin
US
4.0 / 5Excellent
"Hockey tournament stay"
Hotel staff was every helpful and pleasent, mattresses were a little to firm for my liking but rooms were otherwise clean and comfortable. They need to get rid of the cards (tickets) required to get a continental breakfast.
Genuine Hotels.com guest review
2 night family trip Jan 9, 2015
A Traveler
US
2.0 / 5Fair
"Can be consudered as Motel and not hotel"
it was booked based on the pictuers and after checking in room was not enough to accomdiate the family of three adults and one infat as per booking confrimation
Genuine Expedia guest review
Other trip Aug 11, 2014
A Traveler
US
5.0 / 5Outstanding
Good place to stay ---
Genuine Hotels.com guest review
1 night business trip Jul 6, 2014
Bob
US
4.0 / 5Excellent
simple and convenient
Genuine Hotels.com guest review
1 night trip Jun 7, 2014
Pete
US
5.0 / 5Outstanding
"My Kanata HQ"
It was a friendly hotel. Nice rooms.Good breakfast. Great staff .I was in an outside wing which is fine in the summer. Winter could be different, having to go outside to get to lobby. My TomTom GPS put the hotel about 1 km short of its actual location.
Genuine Hotels.com guest review
3 night trip May 30, 2014
Alan Harman
US
4.0 / 5Excellent
"Good location for Costco and getting downtown"
Room was fine. a bit strange in that the hotel was full so several people from the bus tours tried to get into our room o n the second floor-just knocked on the door as they went by! I have stayed there before on the ground floor. The breakfast has improved with scrambled eggs and sausages as an addition.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2014
Hilda Young
US
1.0 / 5Poor
"Very disappointing..."
We have stayed at this hotel before, and had a very different experience. The only positive feature during this stay was that the room was fairly clean. Otherwise... With -12 degrees Fahrenheit outside, the heater was old and impossible to regulate reliably, so we were up most of the night turning it up or down. The toilet would not flush - the water inflow was shut off - easily fixed. The sink wouldn't drain - reason uncertain - had to wash your hands very slowly... The TV and the shower were OK. The main disappointment, however, was the fact that the entire first floor of the hotel was under construction. Not minor updating, but a complete full scale renovation with dust, paint, drywall, plumbing, saw horses, etc. The entire first floor was completely shut down, including the lobby - the clerk was set up in one of the guest rooms, accessable only from the outside through a sliding patio door. To get up to our second floor room we had to walk around the building in sub-zero temperature, since any use of the first floor was prohibited. Our free continental breakfast was provided the night before in a form of a frozen apple, a frozen scone, a frozen blueberry muffin, a yogurt, and a small container of OJ. None of this was disclosed to us in the two months between booking and check-in. Also, no soda machine was available, and we were sternly advised that the bottle of water in the room would cost us extra!
Genuine Expedia guest review
Other trip Dec 18, 2013
Hockey fans
US
5.0 / 5Outstanding
"A nice place to stay in the Ottawa area."
My wife and I found the motel to be pleasant and comfortable, with easy access to major highways.
Genuine Expedia guest review
Other trip Aug 26, 2013
Christopher
US
4.0 / 5Excellent
"Close to event"
Going to concert at old Scottibank place arena, right the end of street you turn onto to get to hotel so very nice it was about 5 minutes away, have stayed at hotel in past and enjoyed it. Only complaint was this was first summer trip and air conditioner only worked for limited times and would shut itself off which made the room either hot or cold depending on whether air conditioner worked, other than that room was fine, nice bed, clean and just what I was looking for in overnight stay.
Genuine Expedia guest review
Other trip Aug 26, 2013
Freddy
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
Front desk was friendly, helpful and professional. Breakfast was fine, just standard but more than you get from many other hotels. I would recommend the hotel to anyone. The rooms were very clean, nicely updated and the beds were beautiful.
Genuine Hotels.com guest review
1 night trip with friends Apr 11, 2016
Cheryl
CA
4.0 / 5Excellent
"Montreal to Kanata to see Garth"
The Hotel was newly renovated so the room and Bathroom was in excellent condition. My son and I drove to Kanata from Montreal to see Garth Brooks at the Canadian Tire Centre that was only three kilometers from the hotel.
Genuine Hotels.com guest review
1 night family trip Apr 3, 2016
Bruno
CA
5.0 / 5Outstanding
Our great stay started the moment we walked in the door 3 members of staff at the front desk we're welcoming, friendly and even comical no Complaints whatsoever we will atay there next time we are in town
Genuine Hotels.com guest review
1 night romance trip Apr 5, 2016
Eric
CA
3.0 / 5Good
On arrival we find a bottle of water on the desk to invite us. In the Motel directory we find information that we pay for it if we drink it. After paying $145.00 for the room surely you can give us a free drink of water. The stay was ruined at bed time when my wife found a "bug" when she turned down the bed sheets.
Genuine Hotels.com guest review
1 night romance trip Apr 5, 2016
GEORGE
CA
2.0 / 5Fair
"Could have be better"
Room wasn't ready when we arrived, didn't have a outside door. the hot breakfast coffee was terrible, we make a better hot breakfast at home.
Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
1 night family trip Apr 3, 2016
A Traveler
CA
4.0 / 5Excellent
"Family hockey trip"
Our stay was wonderful. Our grandson was playing hockey at the Canadian Tire Centre ( future sens he is 5 yrs old) then watched Ottawa play Anaheim. Staff was very friendly and room was wonderful.
Genuine Hotels.com guest review
1 night family trip Mar 26, 2016
Cathy
CA
4.0 / 5Excellent
"Kinda worth it"
Nun much to say good hotel
Genuine Hotels.com guest review
1 night family trip Mar 25, 2016
Kenson
CA
3.0 / 5Good
"Just O.K."
It was my first trip to Ottawa and I was very pleased with the location. It was outside of the main city but close to all ammenities. The staff was great. The breakfast was o.k. The room is anorher story. Although it seemed great at first that soon changed. There was mold on the bathroom ceiling in several different spots. The ceiling fan would turn on but didnt seem to be working properly. It was very loud and didnt remove steam. On of the main electrical outlets didnt have a cover on it. It was actually in the trash can. This would be a shock hazzard i believe. Parts on the plumbing for the toilet not properly attached. Not really a problem but didnt look very good.
Genuine Hotels.com guest review
3 night family trip Mar 20, 2016
Scott
CA
4.0 / 5Excellent
"Great Value"
Very happy about our stay at this location. We were greeted by friendly and professional staff at the front desk. Even though several people came in at the same time they processed us fast and efficient. The is an average Comfort Inn with modest rooms which you would expect but bright and clean. Walking the halls to the room can be a bit of a hike and considering we were in a couple of the last rooms, but the staff was quick to point us to parking spot with an entrance near our rooms. The continental breakfast is what you would expect but hot and plenty of it. Just a side note. One of our group has room 282 which was larger than the other rooms due to it's location at the end of the hall. Wifi is open and free. Also not it is about 3 km from the Canadian Tire Centre which is great for concerts and hockey game stays.
Genuine Hotels.com guest review
1 night romance trip Mar 12, 2016
Jim
CA
4.0 / 5Excellent
"Comfort Inn Ottawa West"
Service at front desk was great. Everyone was very polite and helpful and room, beds were very comfortable.
Genuine Hotels.com guest review
1 night family trip Mar 13, 2016
Liane
CA
4.0 / 5Excellent
"Kenata"
Good place and service for the price
Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Regards, Khalid
3 night romance trip Mar 5, 2016
A Traveler
CA
4.0 / 5Excellent
"Just good, front desk not so knowledgeable."
Front Desk somewhat not knowledgeable. I ask to add company name on the receipt and he said that I am not allowed to do that. I insist that I've been doing this at many hotels. Front Desk keep insist that I am not allowed. The next day I spoke with the manager and he added the company name without any issues. Overall the room is good.
Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata
Thank you for taking the time to give your feedback with regards your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Khalid
1 night business trip Feb 19, 2016
A Traveler
CA
3.0 / 5Good
"Room very cramped."
The room was quiet and clean, but very small. We were supposed to have a Queen room - ended up with two doubles. The desk chair was crammed at the foot of the one bed - nowhere else to sit except on the bed. Beds were comfortable - nice bedding - but a bit soft to serve as both chair and bed our entire stay. I left with a backache. Bathroom was someway updated.
Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata
Thank you for taking the time to five your feedback with regards your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Khalid Mohiuddin
1 night business trip Feb 13, 2016
A Traveler
CA
2.0 / 5Fair
"Will not book again"
We were given a room without a fridge or microwave and I was told by the Front desk at check-in that it was a Standard Room so that is why. Well, the information that we received when booking on line stated every room had a fridge and microwave. The room was very small and did not have sliding patio doors like the other rooms on ground floor. We were thankful that the next shift staff let us heat up our soup in their staff room after returning from a concert. I am pleased we had brought a cooler as well otherwise our items from Farm boy may have gone bad overnight. Quite disappointed. Paid $130.00
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2016
Katherine
CA
4.0 / 5Excellent
"Comfort inn"
Seems to located in a residential area. The signage directing to the hotel were very helpful. Comfortable and convient for the purpose of my stay of family matters.
Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata
Thank you for taking the time to give your feedback with regards your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Khalid
3 night family trip Feb 3, 2016
Heather
CA
4.0 / 5Excellent
"Senators Game Stay"
Visiting Ottawa for Senators game. Front desk staff excellent and others helpful also. Breakfast average. Good value. Close to Tanger Outlets for shopping too.
Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata
Thank you for taking the time to give your feedback with regards your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Khalid
1 night family trip Feb 4, 2016
Glenn N
CA
4.0 / 5Excellent
"bob"
the stay was good for the price I would recommend it
Genuine Hotels.com guest review
1 night family trip Jan 27, 2016
Bob
CA
4.0 / 5Excellent
"Great service, good location."
Our dogs were welcomed as family. Reception service was courteous and professional.
Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata
Thank you for taking the time to give your feedback with regards your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Khalid
2 night romance trip Jan 27, 2016
Wendy
CA
5.0 / 5Outstanding
Great people
Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata
Thank you for taking the time to give your feedback with regards your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Khalid
3 night family trip Jan 21, 2016
A Traveler
CA
3.0 / 5Good
It was fine for a quick one night stop
Genuine Hotels.com guest review
1 night family trip Jan 11, 2016
A Traveler
CA
4.0 / 5Excellent
"Clean and comfortable"
When I first arrived, I was assigned to a room that had not been cleaned. I called the front desk and was moved very quickly to a new room. I was very pleased with the cleanliness of the room and comfort of the room and bed. The staff were very attentive with my issue and requests.
Genuine Expedia guest review
Other trip Jan 16, 2016
M
CA
1.0 / 5Poor
"Pick a different hotel..."
I would never ever stay here again, and definitely never going to recommend this to others. The staff was rude. Hotel room was very outdated, not comfortable at all. Location is alright, kind of in the middle of nowhere though... Breakfast in the morning was ok, they could definitely use more toasters... Anyway, my recommendation would be to not stay here. Spend a little extra money (or less) and stay somewhere a lot better.
Genuine Expedia guest review
Other trip Jan 15, 2016
Jamie
CA
3.0 / 5Good
The staff was friendly and knowledgeable, great location for shopping and taking in a Senators game. Only issue was the TV did not work well.
Genuine Hotels.com guest review
1 night family trip Jan 9, 2016
Warren
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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