Good place to stay ---Genuine Hotels.com guest review
simple and convenientGenuine Hotels.com guest review
"My Kanata HQ"
It was a friendly hotel. Nice rooms.Good breakfast. Great staff .I was in an outside wing which is fine in the summer. Winter could be different, having to go outside to get to lobby. My TomTom GPS put the hotel about 1 km short of its actual location.Genuine Hotels.com guest review
"Good location for Costco and getting downtown"
Room was fine. a bit strange in that the hotel was full so several people from the bus tours tried to get into our room o n the second floor-just knocked on the door as they went by! I have stayed there before on the ground floor. The breakfast has improved with scrambled eggs and sausages as an addition.Genuine Hotels.com guest review
We have stayed at this hotel before, and had a very different experience. The only positive feature during this stay was that the room was fairly clean. Otherwise... With -12 degrees Fahrenheit outside, the heater was old and impossible to regulate reliably, so we were up most of the night turning it up or down. The toilet would not flush - the water […] inflow was shut off - easily fixed. The sink wouldn't drain - reason uncertain - had to wash your hands very slowly... The TV and the shower were OK. The main disappointment, however, was the fact that the entire first floor of the hotel was under construction. Not minor updating, but a complete full scale renovation with dust, paint, drywall, plumbing, saw horses, etc. The entire first floor was completely shut down, including the lobby - the clerk was set up in one of the guest rooms, accessable only from the outside through a sliding patio door. To get up to our second floor room we had to walk around the building in sub-zero temperature, since any use of the first floor was prohibited. Our free continental breakfast was provided the night before in a form of a frozen apple, a frozen scone, a frozen blueberry muffin, a yogurt, and a small container of OJ. None of this was disclosed to us in the two months between booking and check-in. Also, no soda machine was available, and we were sternly advised that the bottle of water in the room would cost us extra! Read moreGenuine Expedia guest review
"A nice place to stay in the Ottawa area."
My wife and I found the motel to be pleasant and comfortable, with easy access to major highways.Genuine Expedia guest review
"Close to event"
Going to concert at old Scottibank place arena, right the end of street you turn onto to get to hotel so very nice it was about 5 minutes away, have stayed at hotel in past and enjoyed it. Only complaint was this was first summer trip and air conditioner only worked for limited times and would shut itself off which made the room either hot or cold depending […] on whether air conditioner worked, other than that room was fine, nice bed, clean and just what I was looking for in overnight stay. Read moreGenuine Expedia guest review
"No water dilemma."
Upon arrival we were notified by a sign on the door that the water was off until 6 P.M. We planned on showering when we got to the hotel, as we had worked that day and were attending a hockey game that evening. Unfortunately we were unable to, due to no water. Very disappointing. We thought that maybe there would be a discount on our bill, however that […] was never offered. The only compensation was they did not charge us for the bottle of warm water that was left in the room. Read moreGenuine Expedia guest review
hasn't been upgraded in a very long time........old a/c heat, old bathroom fixturesGenuine Expedia guest review
The receptionist was extermely rude as she checked me in..... the worst reception ever in all my years of travel. The hotel room was very very old with major rain damage at the corner of the room.Genuine Hotels.com guest review
"scotia bank/nhl game"
My daughter and I went to Ottawa to see a NHL hockey game. Everyone was extremely friendly and helpful. If you are going to an event at Scotia Bank- have the frint desk call a taxi for you- it is cheap and easy way to get to and from the event without having to worry about parking.Genuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata We are pleased that the location, close to Scotiabank Place was ideal for you and that you were well attended to by our staff. We thank you for your review and hope see you on future visits.
"Good for the price"
This hotel was the lowest price in the area and it was fine. It is next to the major road so it has some noise, which was the only issue.Genuine Hotels.com guest review
Almost everything was good. Having coin laundry was one of its positive points and complete breakfast was satisfying. The only problem was lacking elevator for the second floor.Genuine Hotels.com guest review
"Complementary breakfast sucks!"
The free breakfast included at this place was less than par. They had a limited amount of food available and long line ups waiting for your turn to get a portion of it. It was easier to grab a coffee and news paper and go up the street to a restaurant. And the coffee urns were never filled after breakfast hours.Genuine Hotels.com guest review
What a pleasant experience. Front desk very friendly and helpful!! Clean room. Very quiet. Breakfast should have a few more options, and there should be more than one washer and dryer. We picked this location because of the laundry facilities and had to wait a few hours to do laundry.Genuine Hotels.com guest review
Pillows and beds poorGenuine Hotels.com guest review
The Pillows were awful!!! Lots of road noise The huge cabinet at the head of the bed on one side made it very hard to get in on that side of the bed. Also made you feel like you were sleeping in a boxGenuine Hotels.com guest review
"I didn't stay. I left and checked in elsewhere."
No restaurant, the pool is a pass to a near by wave pool? There was no sitting area outside anywhere. It's in a residential area, nothing close by.Genuine Expedia guest review
Confort was OK. Internet access was not really good. The room TW was dead.Genuine Hotels.com guest review
"Not a great overnight"
Booked one night en route to an appointment outside Ottawa. Front desk was very kind in providing us with a ground floor unit since I was with an elderly travelling partner. Upon entering the room provided, however, we noticed a very strong, bad odor similar to that of smelly feet. We noticed the same smell in a second room which was subsequently provided […] to us. The smell appeared to come from the air conditioning unit since the odor somewhat dissipated once the air conditioning was shut off. While the bed was firm and comfortable, the pillows were extremely soft and were about half the size of a standard pillow, which prevented us both from having a restful sleep. Overall, not the best overnight stay. Read moreGenuine Hotels.com guest review
First roomassigned was a smoking room, it stank. The second sroom did not stink of cigarette smoke but renovations were poorly done, tub/shower ran all the time, could not leave window open for fresh air cause no screens to keep bugs out.Genuine Hotels.com guest review
"Nice hotel great breakfast"
Great hotel friendly staff, clean, comfortable and close to the centrumGenuine Expedia guest review
"Staff were friendly."
Desk staff were welcoming. Breakfast staff very accommodating. Rooms clean.Genuine Expedia guest review
"Not the best"
Expensive for the size of room. The bed was extremely uncomfortable and the pillows were horrible.Genuine Expedia guest review
Was just there to sleep following a concert. One small issue, there was a refrigeration box truck that was left running all night long parked across from my room so I did not sleep very well. My friend who was with me had the bed away from the glass doors so she did not notice it until the morning when she could not get back to sleep. Perhaps people […] with these types of vehicles should be asked to park much further away so as not to disturb guests. Read moreGenuine Expedia guest review
"A good place to stay when away from home"
The room at the Comfort In that I stayed in was freshly renovated and very nicely done. The room was quiet, but the bed was a bit hard for my sleeping habits. There was a great selection at the breakfast that was included in the price of the room. The price for the room was great, so all in all, this was a good place to stay. I enjoyed my visit.Genuine Expedia guest review
very pleasant,reception and staff,very friendly.Genuine Hotels.com guest review
"close to meeting site"
Appreciated signs off of highway while coming in the rain. Clean, friendly and helpful serviceGenuine Hotels.com guest review
"close to meeting"
Good location, appreciated the signs entering from the highway-helped in the rain, clean and friendly serviceGenuine Hotels.com guest review
"A good place to stay."
Other than a slight odour of Sulfur when I first walked into the room everything was fine. We didn't check out the breakfast because there was a long line up. It appears our room was recently updated and the beds were comfortable.Genuine Expedia guest review
"Comfort Inn says it all"
Right from the Front Desk reception and maids everyone should be recommended for there smile and kindness..........Class A...You can`t find a better location for shopping and dining out within 5 minutes with a variety of food choices and endless stores to empty your walet in a happy way....Well done Comfort Inn !Genuine Hotels.com guest review
"Close to Canadian tire Centre"
It was nice to be close to the Canadian Tire Centre. I had booked through Hotels.com and so upon check in there was some other requirements - which wasn't great as we had booked this for high school volunteers that were going to be at the Canadian Tire Centre.Genuine Hotels.com guest review
"Close to the Canadian Tire Centre within a 8 mins"
The room was nice and clean. Beds were super nice to sleep in. Breakfast had a nice variety of items to choose from. The only thing is it would have been nice to have real cups in the rooms for the coffee, not paper.Genuine Hotels.com guest review
"Canadian Tire Centre"
Very friendly and accomodating staff. Katimavik crosses Terry Fox to become Palladium. It takes approximately 40 minutes to walk to the Canadian Tire Centre.Genuine Expedia guest review
Just stayed a night over the weekend. Were in Kanata for a concert. The rooms especially the beds and linens were extremely comfortable. Would definitely stay here again.Genuine Hotels.com guest review
Everything seemed good, the breakfast was ok, the room was ok. It was OK (a bit pricey but that is Ottawa for you....)Genuine Expedia guest review
"Just an overnight stay"
It was very clean and front desk was very helpful. It was just an overnight stay breakfast was very good. Included in the priceGenuine Expedia guest review
"Nice and comfortable"
Was very clean and good rooms service. No noise and very comfortable for a short stay around 1-2 nights. Free breakfast and parking is good.Genuine Expedia guest review
I stayed one night. Overall is very good hotel, clean room, cozy interior,Genuine Expedia guest review
My husband and myself stay here once a year . This will be the last year we stay here. First off upon check in there was only one gentleman working the front desk and two staff working on paperwork in the office. The gentleman was on the phone dealing with another customer, I just want to note that he was the only staff that was nice to us. The staff […] in the office let us stand there for 8 minutes for the desk clerk to get off the phone. Once in our room we had to clean the ice bucket. Later that evening when returning to hotel my husband and I walked in with another couple we had just met out front of the hotel, a staff came immediately to our room and told us we had to quiet down. I was very offended due to the fact that we all were just talking and using inside voices. Then upon checkout the next morning now the same woman who left us waiting to get checked in could not get us checked out fast enough. I have never felt so unwelcome in my life. I will never stay here again. Read moreGenuine Hotels.com guest review
Third time staying here. They have renovated and done a good job. As I was traveling with two dogs the patio door giving outside access was a bonus. Make your own waffles at breakfast were a treat.Genuine Expedia guest review
"Great spot for the price!"
Newly renovated, clean and comfortable. Nice breakfast and wifi included.Genuine Hotels.com guest review
"Deceptive when booked"
The motel was under heavy construction with the workers bringing in materials right outside our door. The towmotor unloading the semi trailer right outside our door. The rooms were run down and the beds were only doubles which were far too small for 2 people to sleep on. I was not informed this motel was under construction by expida and you should be […] informed on these issues. I won't trust expida to ever book my room again. I asked the manager for a discount but because I booked through expida he couldn't. He also told me expida billed me far more than what he was billing customers because of the huge inconvienance Read moreGenuine Expedia guest review
overall the staff and cleanliness of the hotel were acceptable. However waking up to construction at 9am on a Sunday was very unpleasant. I'll go back, but only when construction is finished.Genuine Expedia guest review
"Miserable stay at Kanata Comfort Inn"
We were absolutely devastated with our stay. When Motels/Hotels are hosting Minor Hockey Teams the general public should be informed when they are registering. We were absolutely disgusted - security was no help as he was overwhelmed with the absolutely unbelievable behaviour of 10 - 14 year olds running between floors until 3 A.M. with no chaperones […] or supervision. They were knocking on our door at all hours; totally on their own; while the adults appeared to in a meeting room having their own party; meanwhile dogs (3 at least in 3 separate rooms) were also left on their own and barking at each other to keep each other company. It was devastating. We are looking for some type of financial compensation from the Comfort Inn. Not happy at all. Read moreGenuine Expedia guest review
My boyfriend and I were staying there because it was close to the Canadian Tire Center. Staff was nice and the breakfast was awesome but the place is in need for some renovations! -The room was really outdated. -There looked as though there had been a leak in the roof at some point, but they had never bothered to fix the cieling. -The caulking in the […] shower had some black stuff on it in the back part. I clearly needed to be recaulked. -At the enterance, the roof and sign were damaged, probobly with a truck that was too tall to pass. Once again, they did not bother to fix it. Read moreGenuine Expedia guest review
"Not worth the savings."
I generally stay at Holiday Inn. The savings to this hotel was $60. I the room stank of cigarette smoke, the bathroom can was extremely loud and left running. The room window was left open. Overall the hotel is well worn . I didn't lower my expectations enough for this hotel. It is in a great location.Genuine Expedia guest review
It was nice clean and quiteGenuine Hotels.com guest review
"A nice hotel"
My wife did not like to see a dog staying in the same hotel.Genuine Expedia guest review
I stayed here recently, and a couple of years ago as well, because I wanted a room in which I wouldn't be crucified for smoking - even if I didn't choose to do it in the actual room. Given that, I didn't have any earth-shattering expectations. Clean, quiet, no bed bugs, nothing special, but - clean and quiet! Okay, smelly, but that's what I requested […] (a smoking room). They offer a continental breakfast - probably great for some, disappointing for others - but, if that's what it comes down to, whatever. Feel free to pay extra to get toast and coffee brought to your door at your convenience. This place is not luxurious, but it is so much more than satisfactory. Staff were friendly and helpful. Read moreGenuine Expedia guest review
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