All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here222 Hearst Way, Ottawa, ON, K2L3A2, Canada, ‏‎855-239-9246
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3.5 / 5Good

Score breakdown (from 157 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.9
  • Comfort
    3.7
  • Condition
    3.5
  • Neighborhood
    3.9
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3.0 / 5Good
"OK place to stay for business in Kanata"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was pretty much your basic deal... the room was ok. Parking in the frozen tundra can get a little dicey. One negative is that there were rough-housing kids making noise after midnight - but on the plus side the office staff quickly and successfully put that to bed.
Genuine Hotels.com guest review
1 night business trip Feb 19, 2015
Frank
US
3.0 / 5Good
"Good Stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Our stay was very comfortable. Staff were very pleasant. Free breakfast an added bonus. Clean and neat. Basic room.
Genuine Hotels.com guest review
2 night family trip Feb 6, 2015
Heather
US
3.0 / 5Good
"Friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Exceptional service from an average hotel. While Comfort Inns aren't the most glamorous hotels out there, the service at this one was fantastic. Very friendly, helpful, and courteous.
Genuine Hotels.com guest review
1 night trip Feb 7, 2015
Kevin
US
4.0 / 5Excellent
"Hockey tournament stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel staff was every helpful and pleasent, mattresses were a little to firm for my liking but rooms were otherwise clean and comfortable. They need to get rid of the cards (tickets) required to get a continental breakfast.
Genuine Hotels.com guest review
2 night family trip Jan 9, 2015
A Traveler
US
2.0 / 5Fair
"Can be consudered as Motel and not hotel"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
it was booked based on the pictuers and after checking in room was not enough to accomdiate the family of three adults and one infat as per booking confrimation
Genuine Expedia guest review
Other trip Aug 11, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good place to stay ---
Genuine Hotels.com guest review
1 night business trip Jul 6, 2014
Bob
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
simple and convenient
Genuine Hotels.com guest review
1 night trip Jun 7, 2014
Pete
US
5.0 / 5Outstanding
"My Kanata HQ"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a friendly hotel. Nice rooms.Good breakfast. Great staff .I was in an outside wing which is fine in the summer. Winter could be different, having to go outside to get to lobby. My TomTom GPS put the hotel about 1 km short of its actual location.
Genuine Hotels.com guest review
3 night trip May 30, 2014
Alan Harman
US
4.0 / 5Excellent
"Good location for Costco and getting downtown"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Room was fine. a bit strange in that the hotel was full so several people from the bus tours tried to get into our room o n the second floor-just knocked on the door as they went by! I have stayed there before on the ground floor. The breakfast has improved with scrambled eggs and sausages as an addition.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2014
Hilda Young
US
1.0 / 5Poor
"Very disappointing..."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
We have stayed at this hotel before, and had a very different experience. The only positive feature during this stay was that the room was fairly clean. Otherwise... With -12 degrees Fahrenheit outside, the heater was old and impossible to regulate reliably, so we were up most of the night turning it up or down. The toilet would not flush - the water inflow was shut off - easily fixed. The sink wouldn't drain - reason uncertain - had to wash your hands very slowly... The TV and the shower were OK. The main disappointment, however, was the fact that the entire first floor of the hotel was under construction. Not minor updating, but a complete full scale renovation with dust, paint, drywall, plumbing, saw horses, etc. The entire first floor was completely shut down, including the lobby - the clerk was set up in one of the guest rooms, accessable only from the outside through a sliding patio door. To get up to our second floor room we had to walk around the building in sub-zero temperature, since any use of the first floor was prohibited. Our free continental breakfast was provided the night before in a form of a frozen apple, a frozen scone, a frozen blueberry muffin, a yogurt, and a small container of OJ. None of this was disclosed to us in the two months between booking and check-in. Also, no soda machine was available, and we were sternly advised that the bottle of water in the room would cost us extra!
Genuine Expedia guest review
Other trip Dec 18, 2013
Hockey fans
US
5.0 / 5Outstanding
"A nice place to stay in the Ottawa area."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I found the motel to be pleasant and comfortable, with easy access to major highways.
Genuine Expedia guest review
Other trip Aug 26, 2013
Christopher
US
4.0 / 5Excellent
"Close to event"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Going to concert at old Scottibank place arena, right the end of street you turn onto to get to hotel so very nice it was about 5 minutes away, have stayed at hotel in past and enjoyed it. Only complaint was this was first summer trip and air conditioner only worked for limited times and would shut itself off which made the room either hot or cold depending on whether air conditioner worked, other than that room was fine, nice bed, clean and just what I was looking for in overnight stay.
Genuine Expedia guest review
Other trip Aug 26, 2013
Freddy
US
3.0 / 5Good
"No water dilemma."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Upon arrival we were notified by a sign on the door that the water was off until 6 P.M. We planned on showering when we got to the hotel, as we had worked that day and were attending a hockey game that evening. Unfortunately we were unable to, due to no water. Very disappointing. We thought that maybe there would be a discount on our bill, however that was never offered. The only compensation was they did not charge us for the bottle of warm water that was left in the room.
Genuine Expedia guest review
Other trip Mar 31, 2013
Terry
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Very comfortable and accommodating."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great for the price and excellent service, especially for breakfast and the front desk. Will stay there again.
Genuine Hotels.com guest review
4 night family trip Apr 24, 2015
robert
CA
4.0 / 5Excellent
"one night stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We found the location handy to where needed to be. Staff was very pleasant and helpful. Would stay here again.
Genuine Hotels.com guest review
1 night family trip Apr 3, 2015
anita M
CA
4.0 / 5Excellent
"Good and Clean Accommodation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We were in Ottawa for a funeral. We were very pleased with our accommodation.
Genuine Hotels.com guest review
2 night trip with friends Apr 17, 2015
donald m.
CA
4.0 / 5Excellent
"Very good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall everything was very good. Every time we come to Kanata we stay there.
Genuine Hotels.com guest review
1 night romance trip Mar 22, 2015
Brian
CA
4.0 / 5Excellent
"Close to Canadian Tire Centre"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Close, clean, reasonably priced. Although two queen beds would have been nicer than doubles. My husband is a tall man 6'4 and his feet hang off the ends of a double.
Genuine Expedia guest review
Other trip Feb 24, 2015
A Traveler
CA
3.0 / 5Good
"Long time checking in"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We got to the hotel at 2:45pm and took 20 minutes before someone check us in.
Genuine Expedia guest review
Other trip Feb 22, 2015
A Traveler
CA
3.0 / 5Good
"Adequate for one night."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
The hotel is quite well-worn and tired. It's adequately clean and it has all of the facilities you'd expect, but it just feels tired. The breakfast offerings are mediocre. The rate for all of this seems a tad high. I can't *not* recommend it -- it's fine enough -- but I wouldn't want to spend an extended stay here.
Genuine Hotels.com guest review
1 night business trip Feb 17, 2015
Chris
CA
5.0 / 5Outstanding
"No nonsense for working in the neighbourhood"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed 5 nights while working in the near-by industrial park. Clean, quiet, simple. Order food for delivery. Sleep, eat, work, repeat.
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
CA
1.0 / 5Poor
"Mixed results"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great business staff. Cleaners stole some of my belongings.
Genuine Expedia guest review
Other trip Feb 15, 2015
A Traveler
CA
2.0 / 5Fair
"Wow"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
Upon arrival I was greeted by a friendly front desk agent and felt comfortable immediately and was given the impression that this was going to be a pleasant stay. After a couple of hours my niece noticed something racing across the wall, kiiled it and discovered another one of these creatures in the washroom and captured it alive and subdued it intact. In the morning the discovery was taken to the front desk and identified as a cockroach. Our party was immediately relocated to another room (264) but found ourselves feeling very uneasy. That was the most exhausting day I have ever spent. We were staying at a hotel that was chosen because it was close to the site of the reason that we were in Kanata, to see the Ottawa Senetors play the Pittsburg Penguins at the Canadian Tire Centre. It should have been a trip of a lifetime but unfortunately fell far short. The next morning was however, the straw that broke the camels back. While *relaxing* to have my "morning constitution", I was disgusted to find a less than sanitary dried stain running down the front of the toilet. It was at that moment I was relieved that we were finally leaving this apparent cesspool and calling an end to a vacation that should have been memorable for completely different reasons.
Genuine Hotels.com guest review
2 night family trip Feb 11, 2015
Douglas
CA
1.0 / 5Poor
"This hotel is a Zoo."
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I'm 53 years old. This is my worst experience. Dog barking all night. Bunch of guys running and slamming doors all night. Screaming all night. No respect for any one. I was too scare to do or say anything. Did not sleep all night. They did not stop at all. This is an hotel work weekly workers. Not to sleep quietly.
Genuine Expedia guest review
Other trip Feb 7, 2015
A Traveler
CA
4.0 / 5Excellent
"hockey tournament"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
nice place close to where we need to go
Genuine Hotels.com guest review
3 night romance trip Jan 8, 2015
A Traveler
CA
5.0 / 5Outstanding
"Good Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Gal on the desk gave me a room downstairs with the bed I wanted. It was a comfortable bed, clean ROOM, It was a good stay. I would stay there again.
Genuine Expedia guest review
Other trip Jan 10, 2015
Bill
CA
4.0 / 5Excellent
"Convenient for what we required"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
stayed there because it was close to where we had a family gathering
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
CA
4.0 / 5Excellent
"Check in"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Satisfactory, Meet our needs
Genuine Hotels.com guest review
1 night romance trip Dec 19, 2014
patricia
CA
5.0 / 5Outstanding
"Convenient hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean hotel with courteous and accommodating staff.
Genuine Expedia guest review
Other trip Dec 20, 2014
Nick
CA
2.0 / 5Fair
"Ottawa"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
Had no record of my request for 2 beds. TV reception very limited. Also problems with internet connections.
Genuine Hotels.com guest review
4 night family trip Dec 8, 2014
A Traveler
CA
2.0 / 5Fair
"Review"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Room was too noisy (thin walls), could hear highway. Vending Machines not well stocked. Won't recommend this location to anyone
Genuine Expedia guest review
Other trip Nov 21, 2014
A Traveler
CA
3.0 / 5Good
"noisy toilet"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
The toilet kept making noises long after a flush. We had to stick our hand into the tank to readjust the stopper. That sucked!
Genuine Hotels.com guest review
1 night family trip Nov 6, 2014
Carrie
CA
4.0 / 5Excellent
"Very Convenient"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was conveniently located close to the Queensway and also Hwy 416. The desk clerk was very accommodating giving us a ground floor room in the area of the hotel that we requested.
Genuine Expedia guest review
Other trip Nov 3, 2014
Cyndee
CA
3.0 / 5Good
"Fleetwood Mac tour"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was fine except no being able to get breakfast after9.00 am
Genuine Hotels.com guest review
1 night trip Oct 26, 2014
john
CA
3.0 / 5Good
"Nice hotel close to Canadian Tire centre"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed for four nights, close to shopping and concert venue.
Genuine Expedia guest review
Other trip Nov 2, 2014
A Traveler
CA
4.0 / 5Excellent
"good choice"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
hotel was clean and bed was comfortable. was close to work but less expensive than other choices in Kanata
Genuine Hotels.com guest review
1 night business trip Oct 27, 2014
Rob
CA
3.0 / 5Good
"Close to CTC"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is close to CTC and many restaurants. Very close to hwy , easy to get too. If you are going to CTC for any events leave at least 1 Hr before event time or YOU WILL BE LATE. Ideally 1 1/2 hrs will give you the time to enjoy yourself and you won't be rushing. If you are taking a cab call at least two hours before and hope no one steals your cab. Hit the restaurant no later then 430-5 if you have a 8 pm event . Reservations are a great idea since 18 000 other people are going to be out at the same time. If you take a cab remember to go to same area when leaving or you will be forever waiting and looking . Parking was 13.50 and cabs were the same FOR EACH WAY. Small price if you want to have a few pops. Breakfast was ok , standard stuff . Was a bit crowded with hotel full for a concert. If you have any problems talk to Steve ( GM ) and he will surly go out of his way to help . He will actually take the time to listen and talk. Was refreshing to talk to someone so attentive.
Genuine Expedia guest review
Other trip Oct 28, 2014
Joe
CA
2.0 / 5Fair
"Average hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Long wait for check in, noisy neighbours, dated, breakfast too early on weekdays, but very close to canadian tire centre
Genuine Expedia guest review
Other trip Oct 28, 2014
A Traveler
CA
3.0 / 5Good
"Wahsroom sink is bed designed"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Telephone calls not received by staff socially in coming calls
Genuine Expedia guest review
Other trip Oct 16, 2014
Mahmud
CA
4.0 / 5Excellent
"Convenient location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The motel was conveniently located near my family for thanksgiving. The room seemed very clean however there was a lingering odor of curry in the air. The continental breakfast was very disappointing. The eggs were cold and tasteless and the pastry had an unpleasant taste.
Genuine Expedia guest review
Other trip Oct 15, 2014
A Traveler
CA
4.0 / 5Excellent
"Clean and quiet hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great value for business in Kanata. Free breakfast is good for basics - coffee, cereals, eggs. Bed a little too soft for me.
Genuine Expedia guest review
Other trip Sep 30, 2014
ALFA
CA
3.0 / 5Good
"Recently Renovated"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Room was well renovated and generally well cleaned. It did smell like smoke even though the curtains and bedspread did not. I suspect the smell came from ventilation or from some other way from the rooms where smoking is allowed on the floor below me. Very disappointing. The breakfast was fine but I prefer to order a hot breakfast from a full service restaurant. I would also prefer to have breakfast available at 6 rather than 7 on weekends. The coffee was surprisingly good. The breakfast attendant and reception desk staff were courteous and efficient.
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
CA
2.0 / 5Fair
"Close to the highway"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
When I went to check in the clerk wanted to know how we were going to sleep 4people in a queen room. I told her I had booked for 4 people and reserved 2double beds. She told me she would change it this time because she was not full. She told me this is what happens when you book online. This hotel is in need of an update.
Genuine Expedia guest review
Other trip Sep 18, 2014
helen
CA
3.0 / 5Good
"Close to SensPlex. Serviceable enough hotel."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Had to wait over an hour for room despite check-in time of 3:00 p.m. Breakfast on Sat. morning (Aug. 30/14) had no hot items: no bacon, sausage, eggs. Ended up grabbing a bagel and leaving. Didn't even attempt to access on Sunday morning. Had to change rooms due to needing an extra bed rather than a pull-out couch. Staff was very helpful with this and the change went smooth. Stayed in room 230. Squeakiest bathroom door on the planet, loud enough to wake up people in the room at night. Oil this for the next guest please!
Genuine Expedia guest review
Other trip Sep 5, 2014
Victoria
CA
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Paid a premium for a ground floor Queen room knowing that they have a walk-out, was surprised when I checked in that I had a small room without the walk-out. When I asked the desk clerk about this, I was rudely told that my reservation was for a " Small, corner queen room" and that they could not make a change.
Genuine Expedia guest review
Other trip Sep 3, 2014
A Traveler
CA
5.0 / 5Outstanding
"Comfort inn Ottawa Kanata"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We like it so much!Good good"........................
Genuine Expedia guest review
Other trip Sep 2, 2014
lili
CA
3.0 / 5Good
"Covienient location. Good value for $"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Just an overnight stay. Shopping and right off the 417! Plumbing was a wee bit of an issue. Sink didn't drain and the toilet almost overflowed!!!! Ewwww. Good value. Comfy bed. Free breakfast was wonderfull. Would stay again.
Genuine Expedia guest review
Other trip Aug 31, 2014
A Traveler
CA
4.0 / 5Excellent
"an quite place to stay overnight."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The place is quite and staff is nice. I have a family of four stay there over night. I like it since it provide free parking and free breakfast. I got this hotel under $100 ( tax) from expedia unlisted hotel deal. Great deal for me.
Genuine Expedia guest review
Other trip Aug 27, 2014
A Traveler
CA
2.0 / 5Fair
"Central Kanata area"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Too expensive for what they offer. Friendly staff, very musty smell in room. Leaky shower head, a bottle of water displayed which said if you drink it they bill you...not very welcoming....
Genuine Expedia guest review
Other trip Aug 18, 2014
Kat
CA
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Almost everything was good. Having coin laundry was one of its positive points and complete breakfast was satisfying. The only problem was lacking elevator for the second floor.
Genuine Hotels.com guest review
4 night trip Jul 31, 2014
Hamid
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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