"OK place to stay for business in Kanata"
Hotel was pretty much your basic deal... the room was ok. Parking in the frozen tundra can get a little dicey. One negative is that there were rough-housing kids making noise after midnight - but on the plus side the office staff quickly and successfully put that to bed.Genuine Hotels.com guest review
Our stay was very comfortable. Staff were very pleasant. Free breakfast an added bonus. Clean and neat. Basic room.Genuine Hotels.com guest review
Exceptional service from an average hotel. While Comfort Inns aren't the most glamorous hotels out there, the service at this one was fantastic. Very friendly, helpful, and courteous.Genuine Hotels.com guest review
"Hockey tournament stay"
Hotel staff was every helpful and pleasent, mattresses were a little to firm for my liking but rooms were otherwise clean and comfortable. They need to get rid of the cards (tickets) required to get a continental breakfast.Genuine Hotels.com guest review
"Can be consudered as Motel and not hotel"
it was booked based on the pictuers and after checking in room was not enough to accomdiate the family of three adults and one infat as per booking confrimationGenuine Expedia guest review
Good place to stay ---Genuine Hotels.com guest review
simple and convenientGenuine Hotels.com guest review
"My Kanata HQ"
It was a friendly hotel. Nice rooms.Good breakfast. Great staff .I was in an outside wing which is fine in the summer. Winter could be different, having to go outside to get to lobby. My TomTom GPS put the hotel about 1 km short of its actual location.Genuine Hotels.com guest review
"Good location for Costco and getting downtown"
Room was fine. a bit strange in that the hotel was full so several people from the bus tours tried to get into our room o n the second floor-just knocked on the door as they went by! I have stayed there before on the ground floor. The breakfast has improved with scrambled eggs and sausages as an addition.Genuine Hotels.com guest review
We have stayed at this hotel before, and had a very different experience. The only positive feature during this stay was that the room was fairly clean. Otherwise... With -12 degrees Fahrenheit outside, the heater was old and impossible to regulate reliably, so we were up most of the night turning it up or down. The toilet would not flush - the water […] inflow was shut off - easily fixed. The sink wouldn't drain - reason uncertain - had to wash your hands very slowly... The TV and the shower were OK. The main disappointment, however, was the fact that the entire first floor of the hotel was under construction. Not minor updating, but a complete full scale renovation with dust, paint, drywall, plumbing, saw horses, etc. The entire first floor was completely shut down, including the lobby - the clerk was set up in one of the guest rooms, accessable only from the outside through a sliding patio door. To get up to our second floor room we had to walk around the building in sub-zero temperature, since any use of the first floor was prohibited. Our free continental breakfast was provided the night before in a form of a frozen apple, a frozen scone, a frozen blueberry muffin, a yogurt, and a small container of OJ. None of this was disclosed to us in the two months between booking and check-in. Also, no soda machine was available, and we were sternly advised that the bottle of water in the room would cost us extra! Read moreGenuine Expedia guest review
"A nice place to stay in the Ottawa area."
My wife and I found the motel to be pleasant and comfortable, with easy access to major highways.Genuine Expedia guest review
"Close to event"
Going to concert at old Scottibank place arena, right the end of street you turn onto to get to hotel so very nice it was about 5 minutes away, have stayed at hotel in past and enjoyed it. Only complaint was this was first summer trip and air conditioner only worked for limited times and would shut itself off which made the room either hot or cold depending […] on whether air conditioner worked, other than that room was fine, nice bed, clean and just what I was looking for in overnight stay. Read moreGenuine Expedia guest review
"No water dilemma."
Upon arrival we were notified by a sign on the door that the water was off until 6 P.M. We planned on showering when we got to the hotel, as we had worked that day and were attending a hockey game that evening. Unfortunately we were unable to, due to no water. Very disappointing. We thought that maybe there would be a discount on our bill, however that […] was never offered. The only compensation was they did not charge us for the bottle of warm water that was left in the room. Read moreGenuine Expedia guest review
"Good and Clean Accommodation!"
We were in Ottawa for a funeral. We were very pleased with our accommodation.Genuine Hotels.com guest review
Overall everything was very good. Every time we come to Kanata we stay there.Genuine Hotels.com guest review
"Adequate for one night."
The hotel is quite well-worn and tired. It's adequately clean and it has all of the facilities you'd expect, but it just feels tired. The breakfast offerings are mediocre. The rate for all of this seems a tad high. I can't *not* recommend it -- it's fine enough -- but I wouldn't want to spend an extended stay here.Genuine Hotels.com guest review
Upon arrival I was greeted by a friendly front desk agent and felt comfortable immediately and was given the impression that this was going to be a pleasant stay. After a couple of hours my niece noticed something racing across the wall, kiiled it and discovered another one of these creatures in the washroom and captured it alive and subdued it intact. […] In the morning the discovery was taken to the front desk and identified as a cockroach. Our party was immediately relocated to another room (264) but found ourselves feeling very uneasy. That was the most exhausting day I have ever spent. We were staying at a hotel that was chosen because it was close to the site of the reason that we were in Kanata, to see the Ottawa Senetors play the Pittsburg Penguins at the Canadian Tire Centre. It should have been a trip of a lifetime but unfortunately fell far short. The next morning was however, the straw that broke the camels back. While *relaxing* to have my "morning constitution", I was disgusted to find a less than sanitary dried stain running down the front of the toilet. It was at that moment I was relieved that we were finally leaving this apparent cesspool and calling an end to a vacation that should have been memorable for completely different reasons. Read moreGenuine Hotels.com guest review
nice place close to where we need to goGenuine Hotels.com guest review
The Gal on the desk gave me a room downstairs with the bed I wanted. It was a comfortable bed, clean ROOM, It was a good stay. I would stay there again.Genuine Expedia guest review
"Convenient for what we required"
stayed there because it was close to where we had a family gatheringGenuine Expedia guest review
Satisfactory, Meet our needsGenuine Hotels.com guest review
Clean hotel with courteous and accommodating staff.Genuine Expedia guest review
Had no record of my request for 2 beds. TV reception very limited. Also problems with internet connections.Genuine Hotels.com guest review
Room was too noisy (thin walls), could hear highway. Vending Machines not well stocked. Won't recommend this location to anyoneGenuine Expedia guest review
The toilet kept making noises long after a flush. We had to stick our hand into the tank to readjust the stopper. That sucked!Genuine Hotels.com guest review
Hotel was conveniently located close to the Queensway and also Hwy 416. The desk clerk was very accommodating giving us a ground floor room in the area of the hotel that we requested.Genuine Expedia guest review
"Fleetwood Mac tour"
Everything was fine except no being able to get breakfast after9.00 amGenuine Hotels.com guest review
"Nice hotel close to Canadian Tire centre"
Stayed for four nights, close to shopping and concert venue.Genuine Expedia guest review
hotel was clean and bed was comfortable. was close to work but less expensive than other choices in KanataGenuine Hotels.com guest review
"Close to CTC"
Hotel is close to CTC and many restaurants. Very close to hwy , easy to get too. If you are going to CTC for any events leave at least 1 Hr before event time or YOU WILL BE LATE. Ideally 1 1/2 hrs will give you the time to enjoy yourself and you won't be rushing. If you are taking a cab call at least two hours before and hope no one steals your cab. […] Hit the restaurant no later then 430-5 if you have a 8 pm event . Reservations are a great idea since 18 000 other people are going to be out at the same time. If you take a cab remember to go to same area when leaving or you will be forever waiting and looking . Parking was 13.50 and cabs were the same FOR EACH WAY. Small price if you want to have a few pops. Breakfast was ok , standard stuff . Was a bit crowded with hotel full for a concert. If you have any problems talk to Steve ( GM ) and he will surly go out of his way to help . He will actually take the time to listen and talk. Was refreshing to talk to someone so attentive. Read moreGenuine Expedia guest review
Long wait for check in, noisy neighbours, dated, breakfast too early on weekdays, but very close to canadian tire centreGenuine Expedia guest review
"Wahsroom sink is bed designed"
Telephone calls not received by staff socially in coming callsGenuine Expedia guest review
The motel was conveniently located near my family for thanksgiving. The room seemed very clean however there was a lingering odor of curry in the air. The continental breakfast was very disappointing. The eggs were cold and tasteless and the pastry had an unpleasant taste.Genuine Expedia guest review
"Clean and quiet hotel."
Great value for business in Kanata. Free breakfast is good for basics - coffee, cereals, eggs. Bed a little too soft for me.Genuine Expedia guest review
Room was well renovated and generally well cleaned. It did smell like smoke even though the curtains and bedspread did not. I suspect the smell came from ventilation or from some other way from the rooms where smoking is allowed on the floor below me. Very disappointing. The breakfast was fine but I prefer to order a hot breakfast from a full service […] restaurant. I would also prefer to have breakfast available at 6 rather than 7 on weekends. The coffee was surprisingly good. The breakfast attendant and reception desk staff were courteous and efficient. Read moreGenuine Expedia guest review
"Close to the highway"
When I went to check in the clerk wanted to know how we were going to sleep 4people in a queen room. I told her I had booked for 4 people and reserved 2double beds. She told me she would change it this time because she was not full. She told me this is what happens when you book online. This hotel is in need of an update.Genuine Expedia guest review
"Close to SensPlex. Serviceable enough hotel."
Had to wait over an hour for room despite check-in time of 3:00 p.m. Breakfast on Sat. morning (Aug. 30/14) had no hot items: no bacon, sausage, eggs. Ended up grabbing a bagel and leaving. Didn't even attempt to access on Sunday morning. Had to change rooms due to needing an extra bed rather than a pull-out couch. Staff was very helpful with this and […] the change went smooth. Stayed in room 230. Squeakiest bathroom door on the planet, loud enough to wake up people in the room at night. Oil this for the next guest please! Read moreGenuine Expedia guest review
Paid a premium for a ground floor Queen room knowing that they have a walk-out, was surprised when I checked in that I had a small room without the walk-out. When I asked the desk clerk about this, I was rudely told that my reservation was for a " Small, corner queen room" and that they could not make a change.Genuine Expedia guest review
"Comfort inn Ottawa Kanata"
We like it so much!Good good"........................Genuine Expedia guest review
"Covienient location. Good value for $"
Just an overnight stay. Shopping and right off the 417! Plumbing was a wee bit of an issue. Sink didn't drain and the toilet almost overflowed!!!! Ewwww. Good value. Comfy bed. Free breakfast was wonderfull. Would stay again.Genuine Expedia guest review
"an quite place to stay overnight."
The place is quite and staff is nice. I have a family of four stay there over night. I like it since it provide free parking and free breakfast. I got this hotel under $100 ( tax) from expedia unlisted hotel deal. Great deal for me.Genuine Expedia guest review
"Central Kanata area"
Too expensive for what they offer. Friendly staff, very musty smell in room. Leaky shower head, a bottle of water displayed which said if you drink it they bill you...not very welcoming....Genuine Expedia guest review
Almost everything was good. Having coin laundry was one of its positive points and complete breakfast was satisfying. The only problem was lacking elevator for the second floor.Genuine Hotels.com guest review
"Complementary breakfast sucks!"
The free breakfast included at this place was less than par. They had a limited amount of food available and long line ups waiting for your turn to get a portion of it. It was easier to grab a coffee and news paper and go up the street to a restaurant. And the coffee urns were never filled after breakfast hours.Genuine Hotels.com guest review
What a pleasant experience. Front desk very friendly and helpful!! Clean room. Very quiet. Breakfast should have a few more options, and there should be more than one washer and dryer. We picked this location because of the laundry facilities and had to wait a few hours to do laundry.Genuine Hotels.com guest review
"Very Disappointing Stay"
I booked and paid for 2 double beds and ended up getting a Double bed and a sofa bed. When I complained that same hour and day, I was told there was none available or left. This was booked way in-advance so there should had been one reserved for us. The room we got was so tight for 2 adults and 2 kids that we hardly stayed in the room except when it […] was time to sleep. There was only 2 towels in the room and the sofa bed was pre-made and laid out to a bed so it tells me that this was done on purpose. The reception area on that Saturday was so crowded and the line up was so long for registering and getting the keys as there was only 1 person handling it. The rooms were not ready when we came in to register at 15 minutes before 3PM. That would had been nice as the line up wasn't that long yet. The hotel was overbooked as there are hardly any parking left to park especially if you come back late at night. The free breakfast was ok except there wasn't much left. at 8AM. The eggs and bacon or sausage were rationed as there wasn't enough. The breakfast place was so crowded, there was no room to breathe. On the second day was a little better and less crowded but again the main food was rationed out. We had such a bad experience this time compared to other Comfort Inns and Quality Inns that we stayed over in the Niagara & Buffalo area before. I will never stay in this specific hotel again and I expect to be refunded in full as soon as possible. Read moreGenuine Expedia guest review
The Hotel is conveniently located next to the Queensway in Ottawa. Unfortunately the evening we stayed at the hotel it was occupied mainly by truckers and other workers. They stand around outside drinking beer and smoking. Not good for the hotel's image and certainly not for the average family. The hotel is also located in an area where there are no […] restaurants or other shopping which means you have to drive once checked in. Read moreGenuine Expedia guest review
This is the first time we have stayed in a Comfort Inn. I was a bit skeptical as we have always booked closer to the downtown core in Ottawa. I was so impressed with the cleanliness of the room, the crisp white clean sheets and the simplistic functional bathroom. The cleaning staff were very friendly and welcoming too! When Ieaving, we had packed all […] our belongings, or so I thought and to my surprise, the cleaning person came running out to my vehicle with my phone charger....how thoughtful and caring!!! Read moreGenuine Expedia guest review
Asked for a non-smoking room, smelled smoky, apparently those are the rooms they give you if you are traveling with a small pet, last time I look my dog does not smoke. Lack of towels, glad I brought my own from home. Was charged 50$ extra for cleaning the room because of the dog, well you have to clean the room no matter what, some people smell worst […] then a dog and there not charged extra. Read moreGenuine Expedia guest review
Pillows and beds poorGenuine Hotels.com guest review
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