"Can be consudered as Motel and not hotel"
it was booked based on the pictuers and after checking in room was not enough to accomdiate the family of three adults and one infat as per booking confrimationGenuine Expedia guest review
Good place to stay ---Genuine Hotels.com guest review
simple and convenientGenuine Hotels.com guest review
"My Kanata HQ"
It was a friendly hotel. Nice rooms.Good breakfast. Great staff .I was in an outside wing which is fine in the summer. Winter could be different, having to go outside to get to lobby. My TomTom GPS put the hotel about 1 km short of its actual location.Genuine Hotels.com guest review
"Good location for Costco and getting downtown"
Room was fine. a bit strange in that the hotel was full so several people from the bus tours tried to get into our room o n the second floor-just knocked on the door as they went by! I have stayed there before on the ground floor. The breakfast has improved with scrambled eggs and sausages as an addition.Genuine Hotels.com guest review
We have stayed at this hotel before, and had a very different experience. The only positive feature during this stay was that the room was fairly clean. Otherwise... With -12 degrees Fahrenheit outside, the heater was old and impossible to regulate reliably, so we were up most of the night turning it up or down. The toilet would not flush - the water […] inflow was shut off - easily fixed. The sink wouldn't drain - reason uncertain - had to wash your hands very slowly... The TV and the shower were OK. The main disappointment, however, was the fact that the entire first floor of the hotel was under construction. Not minor updating, but a complete full scale renovation with dust, paint, drywall, plumbing, saw horses, etc. The entire first floor was completely shut down, including the lobby - the clerk was set up in one of the guest rooms, accessable only from the outside through a sliding patio door. To get up to our second floor room we had to walk around the building in sub-zero temperature, since any use of the first floor was prohibited. Our free continental breakfast was provided the night before in a form of a frozen apple, a frozen scone, a frozen blueberry muffin, a yogurt, and a small container of OJ. None of this was disclosed to us in the two months between booking and check-in. Also, no soda machine was available, and we were sternly advised that the bottle of water in the room would cost us extra! Read moreGenuine Expedia guest review
"A nice place to stay in the Ottawa area."
My wife and I found the motel to be pleasant and comfortable, with easy access to major highways.Genuine Expedia guest review
"Close to event"
Going to concert at old Scottibank place arena, right the end of street you turn onto to get to hotel so very nice it was about 5 minutes away, have stayed at hotel in past and enjoyed it. Only complaint was this was first summer trip and air conditioner only worked for limited times and would shut itself off which made the room either hot or cold depending […] on whether air conditioner worked, other than that room was fine, nice bed, clean and just what I was looking for in overnight stay. Read moreGenuine Expedia guest review
"No water dilemma."
Upon arrival we were notified by a sign on the door that the water was off until 6 P.M. We planned on showering when we got to the hotel, as we had worked that day and were attending a hockey game that evening. Unfortunately we were unable to, due to no water. Very disappointing. We thought that maybe there would be a discount on our bill, however that […] was never offered. The only compensation was they did not charge us for the bottle of warm water that was left in the room. Read moreGenuine Expedia guest review
hasn't been upgraded in a very long time........old a/c heat, old bathroom fixturesGenuine Expedia guest review
The receptionist was extermely rude as she checked me in..... the worst reception ever in all my years of travel. The hotel room was very very old with major rain damage at the corner of the room.Genuine Hotels.com guest review
"scotia bank/nhl game"
My daughter and I went to Ottawa to see a NHL hockey game. Everyone was extremely friendly and helpful. If you are going to an event at Scotia Bank- have the frint desk call a taxi for you- it is cheap and easy way to get to and from the event without having to worry about parking.Genuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata We are pleased that the location, close to Scotiabank Place was ideal for you and that you were well attended to by our staff. We thank you for your review and hope see you on future visits.
Had no record of my request for 2 beds. TV reception very limited. Also problems with internet connections.Genuine Hotels.com guest review
The toilet kept making noises long after a flush. We had to stick our hand into the tank to readjust the stopper. That sucked!Genuine Hotels.com guest review
"Fleetwood Mac tour"
Everything was fine except no being able to get breakfast after9.00 amGenuine Hotels.com guest review
hotel was clean and bed was comfortable. was close to work but less expensive than other choices in KanataGenuine Hotels.com guest review
"Close to the highway"
When I went to check in the clerk wanted to know how we were going to sleep 4people in a queen room. I told her I had booked for 4 people and reserved 2double beds. She told me she would change it this time because she was not full. She told me this is what happens when you book online. This hotel is in need of an update.Genuine Expedia guest review
"Close to SensPlex. Serviceable enough hotel."
Had to wait over an hour for room despite check-in time of 3:00 p.m. Breakfast on Sat. morning (Aug. 30/14) had no hot items: no bacon, sausage, eggs. Ended up grabbing a bagel and leaving. Didn't even attempt to access on Sunday morning. Had to change rooms due to needing an extra bed rather than a pull-out couch. Staff was very helpful with this and […] the change went smooth. Stayed in room 230. Squeakiest bathroom door on the planet, loud enough to wake up people in the room at night. Oil this for the next guest please! Read moreGenuine Expedia guest review
Paid a premium for a ground floor Queen room knowing that they have a walk-out, was surprised when I checked in that I had a small room without the walk-out. When I asked the desk clerk about this, I was rudely told that my reservation was for a " Small, corner queen room" and that they could not make a change.Genuine Expedia guest review
"Comfort inn Ottawa Kanata"
We like it so much!Good good"........................Genuine Expedia guest review
"Covienient location. Good value for $"
Just an overnight stay. Shopping and right off the 417! Plumbing was a wee bit of an issue. Sink didn't drain and the toilet almost overflowed!!!! Ewwww. Good value. Comfy bed. Free breakfast was wonderfull. Would stay again.Genuine Expedia guest review
"an quite place to stay overnight."
The place is quite and staff is nice. I have a family of four stay there over night. I like it since it provide free parking and free breakfast. I got this hotel under $100 ( tax) from expedia unlisted hotel deal. Great deal for me.Genuine Expedia guest review
"Central Kanata area"
Too expensive for what they offer. Friendly staff, very musty smell in room. Leaky shower head, a bottle of water displayed which said if you drink it they bill you...not very welcoming....Genuine Expedia guest review
Almost everything was good. Having coin laundry was one of its positive points and complete breakfast was satisfying. The only problem was lacking elevator for the second floor.Genuine Hotels.com guest review
"Complementary breakfast sucks!"
The free breakfast included at this place was less than par. They had a limited amount of food available and long line ups waiting for your turn to get a portion of it. It was easier to grab a coffee and news paper and go up the street to a restaurant. And the coffee urns were never filled after breakfast hours.Genuine Hotels.com guest review
What a pleasant experience. Front desk very friendly and helpful!! Clean room. Very quiet. Breakfast should have a few more options, and there should be more than one washer and dryer. We picked this location because of the laundry facilities and had to wait a few hours to do laundry.Genuine Hotels.com guest review
"Very Disappointing Stay"
I booked and paid for 2 double beds and ended up getting a Double bed and a sofa bed. When I complained that same hour and day, I was told there was none available or left. This was booked way in-advance so there should had been one reserved for us. The room we got was so tight for 2 adults and 2 kids that we hardly stayed in the room except when it […] was time to sleep. There was only 2 towels in the room and the sofa bed was pre-made and laid out to a bed so it tells me that this was done on purpose. The reception area on that Saturday was so crowded and the line up was so long for registering and getting the keys as there was only 1 person handling it. The rooms were not ready when we came in to register at 15 minutes before 3PM. That would had been nice as the line up wasn't that long yet. The hotel was overbooked as there are hardly any parking left to park especially if you come back late at night. The free breakfast was ok except there wasn't much left. at 8AM. The eggs and bacon or sausage were rationed as there wasn't enough. The breakfast place was so crowded, there was no room to breathe. On the second day was a little better and less crowded but again the main food was rationed out. We had such a bad experience this time compared to other Comfort Inns and Quality Inns that we stayed over in the Niagara & Buffalo area before. I will never stay in this specific hotel again and I expect to be refunded in full as soon as possible. Read moreGenuine Expedia guest review
The Hotel is conveniently located next to the Queensway in Ottawa. Unfortunately the evening we stayed at the hotel it was occupied mainly by truckers and other workers. They stand around outside drinking beer and smoking. Not good for the hotel's image and certainly not for the average family. The hotel is also located in an area where there are no […] restaurants or other shopping which means you have to drive once checked in. Read moreGenuine Expedia guest review
This is the first time we have stayed in a Comfort Inn. I was a bit skeptical as we have always booked closer to the downtown core in Ottawa. I was so impressed with the cleanliness of the room, the crisp white clean sheets and the simplistic functional bathroom. The cleaning staff were very friendly and welcoming too! When Ieaving, we had packed all […] our belongings, or so I thought and to my surprise, the cleaning person came running out to my vehicle with my phone charger....how thoughtful and caring!!! Read moreGenuine Expedia guest review
Asked for a non-smoking room, smelled smoky, apparently those are the rooms they give you if you are traveling with a small pet, last time I look my dog does not smoke. Lack of towels, glad I brought my own from home. Was charged 50$ extra for cleaning the room because of the dog, well you have to clean the room no matter what, some people smell worst […] then a dog and there not charged extra. Read moreGenuine Expedia guest review
Pillows and beds poorGenuine Hotels.com guest review
The room was small and the staff was okay. No pool and breakfast was finished served at 9. Check out is 11 but couldn't check in at 3. I would not stay there again.Genuine Expedia guest review
"Quiet hotel close to the Canadian Tire Centre"
The room was reasonably priced and was clean. The staff was friendly. There aren't a lot of choices in the breakfast that was included and it ended early, so make sure to get to it early. All in all I would stay there again if I was going to Kanata.Genuine Expedia guest review
"A DECENT HOTEL FOR THE PRICE CONSCIOUS."
I have stayed here before and choose this motel for the price and put up with the shortcoming.Genuine Expedia guest review
The Pillows were awful!!! Lots of road noise The huge cabinet at the head of the bed on one side made it very hard to get in on that side of the bed. Also made you feel like you were sleeping in a boxGenuine Hotels.com guest review
"I didn't stay. I left and checked in elsewhere."
No restaurant, the pool is a pass to a near by wave pool? There was no sitting area outside anywhere. It's in a residential area, nothing close by.Genuine Expedia guest review
Confort was OK. Internet access was not really good. The room TW was dead.Genuine Hotels.com guest review
"Not a great overnight"
Booked one night en route to an appointment outside Ottawa. Front desk was very kind in providing us with a ground floor unit since I was with an elderly travelling partner. Upon entering the room provided, however, we noticed a very strong, bad odor similar to that of smelly feet. We noticed the same smell in a second room which was subsequently provided […] to us. The smell appeared to come from the air conditioning unit since the odor somewhat dissipated once the air conditioning was shut off. While the bed was firm and comfortable, the pillows were extremely soft and were about half the size of a standard pillow, which prevented us both from having a restful sleep. Overall, not the best overnight stay. Read moreGenuine Hotels.com guest review
First roomassigned was a smoking room, it stank. The second sroom did not stink of cigarette smoke but renovations were poorly done, tub/shower ran all the time, could not leave window open for fresh air cause no screens to keep bugs out.Genuine Hotels.com guest review
"Nice hotel great breakfast"
Great hotel friendly staff, clean, comfortable and close to the centrumGenuine Expedia guest review
"Staff were friendly."
Desk staff were welcoming. Breakfast staff very accommodating. Rooms clean.Genuine Expedia guest review
"Not the best"
Expensive for the size of room. The bed was extremely uncomfortable and the pillows were horrible.Genuine Expedia guest review
Was just there to sleep following a concert. One small issue, there was a refrigeration box truck that was left running all night long parked across from my room so I did not sleep very well. My friend who was with me had the bed away from the glass doors so she did not notice it until the morning when she could not get back to sleep. Perhaps people […] with these types of vehicles should be asked to park much further away so as not to disturb guests. Read moreGenuine Expedia guest review
"A good place to stay when away from home"
The room at the Comfort In that I stayed in was freshly renovated and very nicely done. The room was quiet, but the bed was a bit hard for my sleeping habits. There was a great selection at the breakfast that was included in the price of the room. The price for the room was great, so all in all, this was a good place to stay. I enjoyed my visit.Genuine Expedia guest review
very pleasant,reception and staff,very friendly.Genuine Hotels.com guest review
"close to meeting site"
Appreciated signs off of highway while coming in the rain. Clean, friendly and helpful serviceGenuine Hotels.com guest review
"close to meeting"
Good location, appreciated the signs entering from the highway-helped in the rain, clean and friendly serviceGenuine Hotels.com guest review
"A good place to stay."
Other than a slight odour of Sulfur when I first walked into the room everything was fine. We didn't check out the breakfast because there was a long line up. It appears our room was recently updated and the beds were comfortable.Genuine Expedia guest review
"Comfort Inn says it all"
Right from the Front Desk reception and maids everyone should be recommended for there smile and kindness..........Class A...You can`t find a better location for shopping and dining out within 5 minutes with a variety of food choices and endless stores to empty your walet in a happy way....Well done Comfort Inn !Genuine Hotels.com guest review
"Close to Canadian tire Centre"
It was nice to be close to the Canadian Tire Centre. I had booked through Hotels.com and so upon check in there was some other requirements - which wasn't great as we had booked this for high school volunteers that were going to be at the Canadian Tire Centre.Genuine Hotels.com guest review
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