The hotel was close to the highway and easy to find. The front desk staff were wonderful. The room was not well maintained though clean. I think because it was a smoking room, less care was taken in the upkeep: cracked ceiling, cracked lampshade, peeling wallpaper...Genuine Hotels.com guest review
"The morning breakfast."
There was a double beds room, was slightly too small for 2 adults and 2 kids. The price was fine for family one night stay. Internet speed just so so and the wifi signal not strong. The best part was the breakfast, the foods are fresh and more choice. The checkout time is too early at 11:00AM.Genuine Expedia guest review
I Think a hotel chain this large should not charge $3.00 for a bottle of water,ice was free, water was room temp. ( water at the local Food basics store was $3.00 for a case of 24 just 500 feet away) This is the only complaint that I have , we did open the bottle in the room before we realized the cost was $3.00, the rest of our stay was great. Tha […] nks Read moreGenuine Expedia guest review
"Comfort + everything else you wanted...."
Friendly helpful stall made our stay very pleasant....thank you again.Genuine Hotels.com guest review
I liked it. Convenient. Clean.Genuine Hotels.com guest review
"My home away from home"
My favorite place on earth and I love breakfast . Anastasia is very niceGenuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata There is no better stamp of approval than a repeat guest. It is such a pleasure to hear about your experience at the Comfort Inn Kanata and how well Anastasia attended to you during your stay. We look forward to your return visit.
"The Name says it All"
I was pleasantly surprised when I arrived at how inviting the hotel looked and it was so easy to get to. The staff was very friendly and accommodating. Extras included a real breakfast of various choices such as waffles, bagels, boiled eggs, scones and the list goes on. Another bonus was a pass to the Kanata Wave Pool - very exciting and we`ll definitely […] have to stay here the next time we`re in the area! Read moreGenuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata We are glad to hear that you found our complimentary breakfast to be a benefit of your stay, as well as, the complimentary wave pool passes to the Kanata Wave & Leisure centre. We hope that on your next trip to Kanata we will once again have the pleasure of having you stay with us.
Stayed two nights, staff was helpful and showed me and my girlfriend around the hotel. Was there for a senators game, hotel is a 10 minute cab ride from the arena and overall this place was a great place to stay!Genuine Expedia guest review
Your shower was terrible. It was like standing in the rain. Too expensive for that.Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata I apologize for the inconvenience that you had with the shower in your bathroom. Upon review of your comments, and to learn from this opportunity, we are in the process of working with maintenance to concentrate on this issue during our daily inspections. You are a valued customer and we hope we will be given the opportunity to serve you once again.
Clean room, very nice, staff was very friendly. The continental breakfast in the morning was very good.Genuine Expedia guest review
"close to the Hwy and easy to find"
Nice clean room, large TV, and large bathroom! All was good!Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata Please accept our gratitude for the kind review you shared with regards to your recent visit. We would be delighted to have you as our guest in the future.
"Comforted and Comfort Inn"
Staff were super friendly, and hotel seems to need a bit of a facelift.Genuine Expedia guest review
It was a very nice and relaxing atmosphere just when we needed to get away from it all. We will definitely stay here again.Genuine Hotels.com guest review
Reasonable price, location met our needs. Breakfast good. Pleasant at desk. Room had a strong and annoying cherry smell from some kind of deodorant that was all consuming that lingered in our clothes and suitcase even after we had arrived home.Genuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata Thank you for your kind words you shared on Expedia and we hope when you return to Ottawa we hope for the opportunity to welcome you back.
There was lots of choice for the contiental breakfast. The complementary pass to the wave pool approx. 5 mins away was a added bonus.Genuine Expedia guest review
Was really surprised how nice the hotel was. Really enjoyed our stayGenuine Hotels.com guest review
"Stayed for a night"
The room was clean and overall comfortable. The service was good and answered quickly when my sister asked for an additionnal pillow.Genuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata It is very much appreciated that you took the time to share your experience so that others can be assured of the level of service they will receive when they visit our hotel.
only had smoking room - very dingy in the room. We called front desk to call us a cab and they refused, said we had to make contact on our own. bad continental breakfast - way overpriced tooGenuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata It is always our pleasure to receive guest feedback and we have certainly taken this feedback seriously to aid in our continuous improvement. Our hotel prides ourselves in our excellent service culture and in this instance we certainly did not attain this goal. I agree with you whole heartedly that this is not the service you should expect from the Comfort Inn Kanata. We once again sincerely apologize for the problems this guest experienced. We will continue to work hard to ensure that all our guests enjoy their experiences here at the hotel.
It was good but our friends who were staying in the same hotel and paying the same rate had things we didn't have such as a refridgerator, a microwave and a chesterfield. We had coffe with them in their room. We should have had a cheeper rateGenuine Hotels.com guest review
Excellent continental breakfast offered. Location good for Kanata area visits and hockey games.shopping and eating facilities an easy drive off Eagleson Road.Genuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata We are thrilled to be able to kick start the New Year with such a great review and truly appreciate your business and thank you for taking the time to share your feedback with us.
"Quiet no hastle stay"
Clean quiet hastle free place to stay, courtious staff.Genuine Hotels.com guest review
Heating system needs an update. dials not clear, unable to read.Genuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata We would like to apologize that our heating system was difficult to operate. When a problem of this nature occurs we want to know about it so we are able to share this feedback with our maintenance department. We are sorry for any inconveniences you experienced as it related to your HVAC unit and we continue to work hard to ensure all our guests enjoy their stay with us.
grabbed a coffee in the lobby, the milk was sour. the continental breakfast served up stale bread and very bad coffee, but was located close to where i had to go, taxi was under $10 each way. would stay again.Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata It is pleasing that our location was ideal for you. We are sorry that the breakfast options were not what you expected. In addition, we apologies with the incident with the milk that you encountered. We truly appreciate that you took the time to review and it will be our pleasure to welcome you back in the future.
"Comfortable and helpful front desk service"
Clean, courteous service, comfortable beds, though only had doubles when had booked for queens (even with 3 p.m. arrival), i.e. they said can't always honour third-party booking requests, and quite full that night. Free breakfast fine, quiet neighbourhood and hotel, few minutes drive to most things in Kanata and west Ottawa. Price in keeping with area […] though seems high in Ottawa for what is offered. Will stay again. Also can't seem to ever find a place that knows how to set up a TV to avoid horiz. stretch and unable to do this myself with remote. Read moreGenuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata It is always a pleasure to hear from our guests that have great experiences with us and we hope you will return again soon.
"Kanata Comfort Inn Smoking Rooms Are never clean"
Hi! Well, I was in a rush to get to the concert "The Who" that my sister and I just put down my knapsack, but as soon as I walked in the door this 'god-awful' smell came over us. Yes, I know it was a smoking room, but at dinner my sis and I realized that it could not be just nicotine.When I got back from the show I had to hit my inhaler maytimes,I live […] in a bach.apt and it doesnt smell like that! I called the front desk and they told me that it was because it was a smoking room.My sister doesnt smoke and she knows the difference, I called the fr.desk and they offer a different room,nonsmoking but I wanted to relax have a beer and a cig.Fr,desk brought down some Bounce sheets and put them in the heater which helped a bit. I fully intend on writing headoffice to get and airquality control check on rm108 at the Kanata Comfort Inn. If anything I want my $ back. Other than that my H20 bottle had been previously opened by looking at the tabs. The breakfast was very good. Read moreGenuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata We are sorry to hear about the lingering odour you described in your room. We know the occurrence must have been very unpleasant for you. Incidents such as this are rare, and we are always very concerned when they occur. We deeply apologize about this incident and the impression it left on you. We appreciate you bringing your concerns to our attention, as it provides us with the information needed to correct probelms and improve our services that we offer our guests.
"It is what it is?"
The girl working the front desk was very friendly and professional. The hotel is perfect for the business traveller looking for a room. Its nothing fancy but it does the trick. The breakfast in the morning is your typical free breakfast but allows you to get on the road quick. The rooms are your basic rooms but are very clean.Genuine Hotels.com guest review
Response by Comfort Inn Ottawa West Kanata Many thanks for your contributing your comments. We are delighted that you enjoyed the warmth and graciousness of our staff and that the room cleanliness and comfort were to your satisfaction. Your review is greatly appreciated and we hope you will return again soon.
Service was efficient and friendly; all staff from the cleaners, to the front desk, to the gentleman who looked after the breakfast room greeted us with a smile.Genuine Hotels.com guest review
"Economical stay, and nice start to the day."
This is a fine place to stay - unless you want first class with pool, spa, restaurants, bar, elevators, valet parking, and unlimited shopping next door. It was clean, and its facilities were well kept. The staff was very helpful. The breakfast was nice- hard boiled eggs, fresh fruit, selection of cereals and juices, selection of breads, bagels, muffins, […] and also scones. There was a selection of milks, and cream, as well as butter, and margarine. Coffee and tea were plentiful, as well as a pitcher of water. Hand sanitizer and a sink to wash before or after eating is there too. There are plenty of tables and chairs, a TV, and newspapers. Our attendant was helpful and attentive, and kept the tables clean, chairs organized, and replenished everything as needed. Our room on the second floor, had a queen bed, bedside tables, mirrors, luggage rack, iron and ironing rack, nightlight, armchair and footstool, desk with lamp and free internet, telephone with free local calls. There is a restaurant next door, and a grocery store a very short walk away in a mall which has lost its retail, and become service oriented, although there is a sandwich/ice cream convenience counter inside. This place is in a residential neighbourhood, with easy access to highway 417. While aeroplan miles are available, they are not when booked through 3rd party providers, such as Expedia. Read moreGenuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata Thank you for taking the time to share your kind comments in your review and we hope that on your next trip to Kanata we will once again have the pleasure of having you stay with us.
V good stay.hotel room has everything you needGenuine Hotels.com guest review
I thought my stay was good for the most part.. the wireless internet service was ok and at times not very good. there was a time when the service reported itself as problematic and resolved itself in a few hours. I would return to this property if necessary, but i do not have any experience with others in the area.Genuine Hotels.com guest review
"Good service. confusing breakfast."
The stay was great. counter service was great. They were fun to talk to. The continental breakfast, although, was good but quite confusing in where: you didènt know where to start or finish. Cannot complain about free breakfast though. Thanks for everything. A, JonesGenuine Hotels.com guest review
"excellent customer service"
the front reception staff are very nice, warm and friendly.Genuine Hotels.com guest review
"One night stay"
The man who checked us in was great and helpful. The room need work, like the wallpaper in the bathroom was discoloured and peeling off and the sliding doors were scarey because they were hard to open and I was unsure if they would fall out.Genuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata We are pleased that we provided you with a pleasant stay with our location close to Scotiabank Place and most importantly our service. Please accept our sincerest apologies that your room had some maintenance issues which we hope we are able to address in future renovations. We appreciate the candid feedback and hope for the opportunity to welcome you back.
"Great Location for Hockey Games!"
Great! Now this is the least thing I like - having to write this review!Genuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata We are fotunate to have a great location, close to Scotiabank Place, and are happy you found the amenities of our hotel to be pleasing. We would be delighted to have you as our guest again in the future.
They required $50 damage deposit preauthorized on credit card? have never seen this before they just said that is the way it is!!!Genuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata Sincere apologies if the pre-authorization payment process was not explained more fully on arrival. We require a deposit to cover incidental charges such as movies, long distance, etc. The monies held are pre-authorized only and processed only in the event a guest consumes an amenitiy.We will share your feedback with our team to ensure we learn from and proactively address all service issues.
We have a lemon beagle and this hotel is pet friendly. The room was very pleasant and comfortable. The hotel was very extremely easy to get to from the 417. The neighborhood around it was calming and very nich homes. Great place to stay for anyone.Genuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata We would like to thank you for choosing the Comfort Inn Kanata and for taking the time to write a review of our property. We appreciate the positive comments regarding our pet policy. For future guests, we remind you it is necessary for pets to be registered as only certain rooms are pet friendly. We hope to have you and your four legged friend back on your next trip to Kanata.
"close to Scotiabank Place"
Nice hotel. The counter girls were great and friendly. Brekfast was really good too. The bed was too hard. All in all - great place.Genuine Hotels.com guest review
"Friendly customer service"
This hotel has excellent customer service and a very friendly environment with ample amount of parking spots. i would recommend this to my friends in near future.Genuine Hotels.com guest review
"Nice Quiet Place... Maybe"
Quiet even though its near the Queensway... Not much traffic noise. We stayed here during our Holiday Shopping trip so we shopped until we dropped late into the night... Great resting place, peaceful and quiet but the next morning, the front desk did not stop bothering us to let us know that check out is at noon! We would've appreciated if they would […] at least give us time to gather our belongings, load up our truck and check out within the hour. Phone rang (3 times) and they knocked at the door... we felt like we were being kicked out and there were hardly any guests in the hotel! Read moreGenuine Hotels.com guest review
Close to Scotiabank Place and a comfortable bed - that was all we needed and this hotel provided that.Genuine Hotels.com guest review
"Excellent - great service and amenities. I would definitely go back!"
I would highly recommed this hotel to others. Room was equipped with everything - nice new flat screen TV, Iron and Ironing Board, coffee maker with all the necessitities, bathroom was spotless and immaculant. Provision of shampoo and body cream etc. The pillows were outstanding, I should have purchased some. Love the fact that the hotel is pet friendly. […] Extra pillows and a blanket provided. They thought of everything. Loved my stay. Read moreGenuine Expedia guest review
Response by Comfort Inn Ottawa West Kanata We are thrilled to hear that you enjoyed your stay at the Comfort Inn Ottawa West Kanata and would like to thank you for leaving a glowing review. We are pleased that you enjoyed our hotel services; we aim to provide all the comforts of home and more to our guests! We sincerely hope on your next stay to Ottawa you will choose to stay with us again. Thank you again for taking the time to leave such a thorough and complimentary review.
Good LocationGenuine Expedia guest review
La chambre était propre et belle. Mais dans les corridors le plafond était brisé et sale, toutes les vitres et les portes étaient sales pleines de traces de doigts et de mains. Manque d'entretien.Genuine Hotels.com guest review
Pour la qualité qu'elle donne, c'est une bonne petite hôtel. Déjeuner inclut, mais pas exceptionnel, le service au déjeuner est ordinaire, probablement la responsable n'a pas assez d'expérience lorsque j'ai passé. Service en français en rentrant mais rien en sortant.Genuine Hotels.com guest review
L'hôtel est situé très près de l'autoroute 417 à Kanata. Il y a assez de places de stationnement. Les chambres sont confortables et propres. L'hôtel semble par contre un peu vieux et défraîchi. Des rénovations seraient bienvenues. Le service est adéquat et le petit déjeuner continental est plutôt de base.Genuine Hotels.com guest review
"Lit confortable...pour le reste bien en général"
Bien en général...Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )