Ran out of coffee for breakfast on our first day at 9:00 am, and never made any more, huh, how does that happen? Had to change room due to lots of small hair in the washroom and bathtub. The room seemed to be unused for weeks maybe months. Hotel needs to be updated especially the air conditioner, it's extremely loud which makes it difficult to sleep […] at night. On a bright note the gentlemen who checked us in was great, very courteous and accommodating. There was a overnight staff on the front desk who was rude and abrupt and could use a little cheering up. Thanks Read moreGenuine Expedia guest review
"Nice and close to airport"
Easy to find after leaving airport. Nice Italian restaurant within walking distance.Genuine Expedia guest review
Phones did not work properly in the rooms, pillows were the size of stamps, rugs were worn out completely and torn in places. Staff at the desk were overwhelmed but by themselves.Genuine Expedia guest review
"not so good"
when we checked in the room was not ready, we checked in at 3: 45 Pm, the room should be ready by 3:00 pm, the room did not look clean, only we liked the shuttle bus service, the breakfast room is very small, not satisfactoryGenuine Expedia guest review
"perfect for my trip"
room was very clean, bed was comfortable, perfect for my trip.Genuine Hotels.com guest review
"Airport proximity and shuttle service"
Good overall, including shuttle service both ways. Essentially the hotel met our basic needs for an overnight stay during travelsGenuine Expedia guest review
"Good hotel, near the airport."
Good experience. Not the first time i go in this hotel but this time, the shuttle never came. I never had to call before but this time, waited more than 90 minutes, they told me I had to call to have the shuttle pick me up. Otherwise, everything is ok, i recommend this hotel but don't forget to say you need the shuttle from the airport.Genuine Expedia guest review
Not only can you hear the jets taking off at the airport they had rented half the floor to a group of young people who kept not only us but other people up until midnight. I had asked fro a quiet room; the hotel didn't bother to put me on another floor.Genuine Expedia guest review
"We enjoy our stay with our dog"
We have a dog and staying at the Comfort Inn makes it easy. They have a back door to the room for easy access to outside.Genuine Expedia guest review
"Great overnight spot"
Close to the airport, no frills but great friendlyGenuine Expedia guest review
"Good hotel, close to family"
We enjoyed our stay at this hotel, and would certainly return in future.Genuine Expedia guest review
"Close to the airport"
Convenient location but a tired property. Suited our purpose which was a bed and a shower while waiting to fly out the next morning.Genuine Expedia guest review
Had to park on the streetGenuine Hotels.com guest review
"Hotel near Dorval Airport"
The good news was that I wasn't charged for parking ($10/day was listed on the web site). The bad news was that despite being in a non-smoking room, as there were smoking rooms nearby and bedding used in both smoking / non-smoking rooms, there was still a smoky smell. The door near my room that was supposed to open with a key card from outside (near […] the parking) didn't work. The hotel staff refused to do anything about this problem. Read moreGenuine Expedia guest review
"stop over stay, one night"
Courtesy Van busy on arrival so they paid for a cab.. A+. Their Beer fridge had only one beer in it ( at a reasonable price) B-. I would stay there again.Genuine Hotels.com guest review
"A very convenient location"
Good value for your money.Genuine Hotels.com guest review
"No free parking when booking with expedia"
Apparently the parking seems to be free during the lenght of our trip. In fact, it's free during our stay ''at the hotel''. Extra $ 50. More, shuttle bus doesn't stop by the hotel often so we had to take a cab. Conclusion: there are better deal in better hotel closer to the airport.Genuine Expedia guest review
"no elevator leads to luggage loss"
loved the stay was our 2 or 3rd at this hotel over 5 years. hated leaving in this awkward manner, because there's no elevator and desired rooms were all upstairs, kind staff offered to keep the extra luggage in a safe room. when came time to leave, luggage was gone. while it isn't 100% on hotel's, it is their shuttle service that picked up luggage […] that didn't belong to the right passengers and proceeded to leave them at 4am on the airport sidewalk with no owners in sight, thanks to morning hotel staff and airport security, managed to find them at the lost & found. 1st time i manage to get luggage lost prior to reaching the luggage check-in. overall, do recommend the hotel, very much don't recommend leaving the luggage in the safe room. got us late at the gate, within 5 mins of departure time. Read moreGenuine Expedia guest review
We may stay at this hotel again due to better price. However, the shuttle only sits at departure gate 7. when you arrive on lower level you are at about gate 1. So it means dragging your bags up, and hot-footing it down the long sidewalk hoping he hasn't left yet. Once at the hotel, service at check-in was extremely slow. We ordered Thai food that was […] delivered promptly and was hot and tasty. Breakfast is included but fairly minimal. Okay stay for a quick night pre or post flight. Read moreGenuine Hotels.com guest review
"Nice hotel close to airport with excellent service"
Staff was very helpful and the service was excellent.Genuine Expedia guest review
would be nice if the construction wasnt a huge pain. Come now, a detour on the detour with tiny little signs pointing the way? what is usually a ten minute drive took ONE HOUR AND FIFTEEN minutes. Understand it is not the hotels fault, everything there was great. once you got there.Genuine Hotels.com guest review
Wasn't expecting it to be so nice. Breakfast area is very small for such a large hotel. But the staff managed to keep the guests well fed & happy.Genuine Expedia guest review
"Overnight stop near airport"
This is a bare bones hotel. The location is particularly poor with lack of restaurants within walking distance.Genuine Expedia guest review
ExcellentGenuine Hotels.com guest review
"Great customer service"
The hotel is not aesthetically pleasing as you walk through but the rooms are clean and the customer service was exceptional. Five minutes from airport with convenient park and fly service and shuttle.Genuine Hotels.com guest review
disappointing Hotel was hard to get to because of construction, had to change room because of no air conditioner working and room was smelly and did not free comfortable in sameGenuine Hotels.com guest review
Good for a short stayGenuine Hotels.com guest review
"QUICK NIGHT STAY"
Not very friendly at the reception, room OK, parking OkGenuine Expedia guest review
"Good location and price, but poor condition."
We booked 2 rooms, but the rooms are very far from each other, which is not continent for a family with young children. Room is spacious and clean, but carpet is old and smelly. There is no closet for cloth and shoes, which makes the air smells even worse. Air conditioner dripped water in one of our rooms.Genuine Expedia guest review
We booked a NON SMOKING room and were given a SMOKING ROOM. Very bad. Never again.Genuine Hotels.com guest review
"close to airport"
Room was clean and confortable, but the breakfast area is very small and not alot of variety.Genuine Hotels.com guest review
"In need of update"
Check in person not very personable. Entrance and check in ambiance leaves alot to be desired, In need of clean up and update.Genuine Expedia guest review
"What we expected"
My wife and I stayed 5 nights and we were quite satisfied with our visit. The room was clean, fresh towels everyday and the desk staff we dealt with were friendly and informative. Check-in took less than 5 minutes from the time we walked in the door, and check-out took less than 1. Our room was on the first floor and we had direct access to our car […] for loading and unloading through the patio doors, which was great! Free wifi, which we took advantage of, and a continental breakfast, which we did not. The mattress showed some age, but still provided enough comfort for a good night's sleep. We would stay here again. Read moreGenuine Expedia guest review
Overall the room was good. Very basic hotel. Gets the job done. The construction around the hotel makes getting in/out a pain/Genuine Hotels.com guest review
Very noisy Room has poor noise isolation Location is difficult to find No elevatorGenuine Expedia guest review
"Good basic hotel near airport in Montreal"
Fairly inexpensive, good location if you want to be near the airport, comfortable bed and good shower. All important.Genuine Expedia guest review
"Good value for the rate"
I wasn't expecting much as the hotel was considerably cheaper than those surrounding it, but was pleasantly surprised. The hotel building is fairly dated, but clean. Same goes for the room I stayed in. The bed was exceptionally comfortable and I slept like a baby. The hotel is very close to the airport, and I was worried that I would be kept awake by […] aircraft noise, but I didn't notice it from my room (which faced the airport). Breakfast was very lackluster. Read moreGenuine Expedia guest review
"Great for Airport"
Free shuttle from airport, basic but free breakfast and a comfortable place to stay. Staff were very helpful.Genuine Hotels.com guest review
"Better than expected"
I stayed one night; my return flight was getting to Montreal at 1:00 AM, so I needed place to sleep before driving back to Ottawa. My room was clean, comfortable, and well equipped. I was wondering how the check-in will go because I got there at 2:00 AM, but there was no problem at all. I thought about taking shuttle form the airport (didn't want to […] drive tired at night and wasn't sure really how close it is), but after waiting about 10 min for the shuttle I decided to drive there after all. Good thing too - took me not more than 10 min to get there from the airport parking. So, for my purpose - great place to stay. I will definitely stay there again if I'm in similar situation. Read moreGenuine Hotels.com guest review
"Well worth the price"
Checkin was 7 Jun approx 18:30. There were two front desk staff, male and female. Female was friendly however the male employee was either in a bad mood, in both languages, or just didn't like his job. How you are greeted is the first impression of the hotel, seems some staff need to be reminded of this. Hotel common areas and room were clean, the […] room was a good size. The breakfast ,which was included, was good and included hard boiled eggs, cereals, toasts and juices. Price point for the room considering it was a grand prix weekend was well worth it. I would go back. Read moreGenuine Expedia guest review
Close to the airport and that's about it! The shuttle driver was very friendly.Genuine Expedia guest review
"empty and dull"
there was hair in the tub and washroom. The is no elevator so if your coming with heavy bags, god be with you as I was offered no help. There breakfast consisted of stale bread and jam. At the end, if you need a cheap lay over. its doableGenuine Hotels.com guest review
"convenience and price"
Noisy air conditioner, otherwise everything was great.Genuine Hotels.com guest review
Very closed to the airport and easy access to hyghways 20 and 40. It took a very long time to check in but everything else was perfect. Please note there is no elevator before you book the second floor!!Genuine Hotels.com guest review
"Good place to stay when you want to park and fly"
To stay for any length of time would have been rather inconvenient as there was nothing close by but a very good Italian restaurant. The hotel itself was average but the staff were very friendly and helpful. The airport shuttle was great with lots of room for all our bags and the long term parking at the hotel was behind a locked fence. We are staying […] again on our return flight. Read moreGenuine Hotels.com guest review
Stayed here on a stop over returning from vacation. Didn't arrive unti 2 am and checked out at 7am to catch our flight. No elevator and no rooms clean on the first floor. Had to move all luggage up the stairs. Sure it would be impossible for seniors or disabled people. Would not book againGenuine Hotels.com guest review
"Great spot to stay a few minutes from the airport."
Excellent spot to stay close to the airport. They offer long term parking at a very fair price and offer a shuttle service.Genuine Expedia guest review
"slow service at the front desk in the evenings"
I stayed two times in this hotel,one week apart, and both times i was very frustrated by the service at the front desk (evening shift) It took close to an hour to get checked into my room, even though there were only 3 people ahead of me... (this slow service happened both times ) I have traveled all over Canada and have never seen such slow service […] in my life. This staff either really hates his job, or just doesn't understand or care about good customer service. This hotel is close to the airport, so most people staying including my self are travels, and are tired from being in airports and on long flights. This long wait to get checked in was just too much at the end of a long day. On the bright side, the hotel is clean and comfortable. The morning staff were great. The free breakfast was Ok. But i don't think I will stay there again because of my long wait. I am sure I am not the only one to feel this way. Read moreGenuine Expedia guest review
Response by Comfort Inn Aéroport Hi, I'm concerned about the wait you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. I want you to know that the comments and suggestions we receive from you guests are taken very seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. Thank you.
"Very close to the airport"
That was very correct.Genuine Hotels.com guest review
"quite fits its star rating"
the condition and quality quite fits its star rating. not luxury but comfortable enough. only two things that were not so good in my room were: 1. the shower nozzle doesn't lock, so you may have to move towards it if you started with standing far from it. 2. rusty stain in the tub makes it be a little bit less comforting in terms of cleaness.Genuine Expedia guest review
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