Carlton Capri Hotel - Venice

The hotel was clean convenient to the train station and nothing else. Hotel staff not very friendly. Breakfast was terrible, not even the coffe was good! I wouldn't recommend it. It was way over priced!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Bad hotel. Nothing to say. They should better care about visitors.

Genuine Expedia guest review

I've traveled a lot and understand the difference between European standards versus American standards with respect to hotels. This hotel is definitely a three star (think Comfort Inn) but is clean, in a great location, provides a decent breakfast inclusive in the price, free WiFi in the lobby (if you're on floor one in works in your room too), the […] management staff is friendly and helpful, and the rooms were decently sized. Our only complaint was that the air conditioning barely cooled the room but in the hotel's defense it was 90 degrees and sunny so I'm sure the system was struggling. The hotel is in a great location right across the canal from the train station and walking distance to everything you'd ever need. It is also less than a 5 minute walk from where the ATVO busses drop you off in the city. If you've never traveled here this is important so that you don't have to carry your luggage a large distance up and down stairs, etc. Read more

Genuine Hotels.com guest review

We chose the Carlton Capri for its proximity to the train station, as we wanted to make sure we could get back to our car in Mestre easily in order to make it to our appointment to see The Last Supper in time. While the hotel was a bit of a challenge to find (you have to go down an alley and around a corner to get to it), its location was very convenient […] and the rooms were clean and functional--just what we wanted. The Grand Carlton (its sister hotel) is nicer, but you'll definitely pay more for it. Read more

Genuine Hotels.com guest review

good location, clean rooms, good breakfast included, nice staff, bad in-room air condition

Genuine Expedia guest review

We had rooms 301 and 302. The rooms were clean and comfortable. The bathrooms were large, very clean and new. The breakfast was very good. The staff was always helpful and courteous. The location in the St. Croce district is very quiet and a 25 minute walk to the San Marco area. It is five minute walk to the Piazza Roma. It's about a block from the […] Grand Canal. I would recommend this hotel. Excellent value, a quiet location with really good restaurants nearby. Read more

Genuine Hotels.com guest review

The room was tiny, perhaps just 1foot on each side bigger than the bed. The bathroom was very inconvenient and small with no place to hang towels or put supplies. The breakfast was nice and convenient and the staff was happy to make hot chocolate for us. We will not return as we have been to Venice many times and enjoyed all our previous hotels much […] more and they were conveniently located, this one was not. Read more

Genuine Expedia guest review

My wife and I stayed at this hotel around 11 years ago when it was part of the Best Western chain. Since then the hotel seems more run down, although we may have had lower standards then. Because our stay occurred in early May, we ran into the problem reported by others about the lack of air conditioning and the hordes of mosquitoes just waiting to […] enter any open window. Although the temperatures in Venice were more than high enough to justify air con, the hotel puts off activating its AC until who knows when. Read more

Genuine Expedia guest review

The service on our arrival was not welcoming or helpful, frankly would put him a rude category. Their was no offer with the luggage, no introdution to the room or how do work things. The room was small and the bathroom was even smaller. The bed was adequate and we did like the windows. The room was warm even with the windows opened and we tried to do […] the air conditioning but couldn't figure it out. The breakfast staff was pleasant and the check out person fine. We were only there one night as our travel plans had changed and we had to come in a day early. I would have been very unhappy if I had booked this for my entire trip. Read more

Genuine Expedia guest review

Very close to train station if you want to walk to your hotel after using the high speed rail to get into the city. Average hotel. Bed was ok. TV had a bunch of international channels. Windows were door sized and opened up nicely to show a classic view of other buildings. Internet was really only available on the first floor. The signal was not strong […] enough to get past the second floor which at the price they charge should have been fixed. Also the elevator is tiny and only goes to the third floor but this seems common in Venice. Be advised the key to your room is HUGE and heavy and they ask(or more like tell you, not that you could lug that thing around anyway) you to leave it at the front desk when you go out. When you come back you give your room number and he gives the key back. Read more

Genuine Hotels.com guest review

We enjoyed our two night stay at the Hotel Carlton Capri which was conveniently located just behind the Hotel Carlton Grand Canal and close to the transit center. The service was excellent and the staff very friendly and accommodating. The room was rather small and somewhat musty smelling but we used it only for sleeping and showering so it was fine. […] We loved the complimentary trip to the glass blowing island of Burano via private water taxi. Also a 10% discount on dining at the Grand hotel was a nice perk. We would recommend this hotel for it's value and location. One helpful tip for Hotels.com would be to direct people to take the water bus stop (1 or 2) to the train station go 200 meters behind the Carlton Grand Hotel in order to fin the Hotel Capri. Read more

Genuine Hotels.com guest review

Close to train/buses which was great. Warm room (it was winter, so this is a plus). Wi-fi downstairs was nice. Towel warmers in bathroom were a nice touch. Overall a good expereince.

Genuine Expedia guest review

Love the hotel and Venice even more

Genuine Expedia guest review

If you travel to Venice and are on a budget, this is the hotel for you. Located near Santa Lucia train station, this small and charming hotel provides relatively cheap rooms without loosing too many frills. The breakfast here is awesome and can't be beat!

Genuine Expedia guest review

The hotel is convenient to the train, airport bus, and vaporetto--what more could you ask for? Would definitely go back. The only downside of the hotel is that the lift only goes to the third floor and my room was on the fourth floor.

Genuine Expedia guest review

This hotel met our needs, the staff was very nice , the beds were quite hard. It is very convenient to the train station and it is in a quiet location. The breakfast is the standard european style but with scrambled eggs and bacon.

Genuine Expedia guest review

We thought we were booked into the Grand Carlton on the Grand Canal. It was very disappointing to find that the Carlton Capri was located in the rear of the Grand Carlton and not on the Grand Canal, as you show in your snapshot photograph on our reservation confirmation. Very disappointing for our first trip to Venice.

Genuine Hotels.com guest review

I stayed at the Carlton Capri Hotel several years ago and chose to stay here again. It is conveniently located to the train station as well as Piazzale Roma - only 2-3 bridges to cross while dragging luggage! The staff are very nice and accomodating. The rooms comfortable and clean. The breakfast is good and typical Italian. It is in a quiet locati […] on. Read more

Genuine Expedia guest review

The hotel, although a bit hidden away in the inner streets, was very close to the canal and the location perfect to catch the trains, busses, vaporatos and cruise ship. I would certainly recommend this hotel and would have no problems returning to it.

Genuine Expedia guest review

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Genuine Hotels.com guest review

We stayed at this hotel 6 years ago and when we had the opportunity to go back to Venice we looked up the name of the hotel so we could stay there again. It is a great location, clean and comfortable rooms, and a wonderful and helpful staff. As most things are in Venice, it is always an interesting experience to find the hotel once you get there, but […] I was able to remember some landmarks and we walked to it pretty easily. Thank you for a great time in Venice. I have already recommended the hotel to others. Read more

Genuine Hotels.com guest review

The location is somewhat difficult to find, a detail map would help',and handling luggage from train or plane may be difficult. But the staff is professional with an old world charm, the mot cosiderate we ever found. Charming, great breakfast, reasonable, Don't spread the word but this hotel is 4 star gem

Genuine Expedia guest review

When you check the website of this hotel - it looks fantastic! A place for you to have breakfast right on a deck overlooking the Grand Canal, a fabulous lobby, friendly helpful staff... well that's not exactly what this hotel is about. Although the location is pretty good... tucked in an ally behind the Grand Canal - the hotel needs a lot of work. We […] were staying in a room on the first floor and despite its location across the street from the main bus/train station in Venice... the hotel wasn't that great. The room was clean (and far larger than I expected) but it had no view and the walls were all scratched up/the furniture VERY used. The breakfasts were held in a room which had a weird odor and the staff failed to open up the windows. On top of that - the staff was rude and when we checked in the man at the desk hardly lifted his eyes from the book and wasn't too helpful when asking questions. He didn't even smile. It was pathetic. Don't work in a hotel if you're rude or have a chip on your shoulder... clearly service isn't your industry of choice. The room was pretty clean but the AC wasn't really working and even tho we weren't staying at the peak of summer... nights did get a little warm. Overall - there are a lot of other, better deals to be had in Venice and I wouldn't suggest this hotel to any traveler. Read more

Genuine Hotels.com guest review

The front-desk staff were only moderately helpful with respect to directions and recommendations (specifically to do with bus transport to airport). We required luggage-storage and they do not offer safe luggage storage. The hotel staff simply put baggage behind couches. They do however have an office behind the front desk that should be used for baggage […] storage, rather than leaving bags out in the open. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel is in an excellent, quiet location but still very close to places to eat, drink, explore etc. Not far to walk from the bus station and close to a waterbus station. Right near the Grand Canal. The breakfast was good and the staff friendly. Alot of good places to eat just across the bridge. You can walk to Rialto from here - 15 to 20 minutes […] or take the water ferry from Ferrovia. Read more

Genuine Expedia guest review

This hotel was ideally positioned , only a short walk from the bus station (Place d' Roma) and the train station. This hotel looked unimpressive from the outside but once inside there was a warm welcome from the friendly and very helpful hotel staff. The reception staff were very helpful when we made enquiries about seeing the nearby islands of Murano […] and Burano. They were able to give details of organised trips and gave us a printed sheet with details of how to visit the islands independently by using the local vaporetto. The hotel rooms were extreemly clean with effective air conditioning, absolutely vital in August. The super kingsize beds were very comfortable and we slept very well during our three night stay. Breakfast was delicious with a wide range of options on offer in the buffet style breakfast room. These included bacon and eggs, cereals, fresh fruit, cold meats, cheese, pastries, yoghurts etc. Again the staff at breakfast were very friendly and helpful. All in all a great value hotel which is ideally situated for sightseeing in Venice. I would recommend it without hesitation. Read more

Genuine Expedia guest review

The staff were friendlier here than in other Venice hotels we have stayed in in the past. It is close to the train and bus station so we didn't need to lug our cases all around a hot Venice to get to the hotel. The air conditioning wasn't very cold or even cool.

Genuine Expedia guest review

This is an average hotel (rooms are small, rooms are not at all extravagant-looking), but rooms are quite clean (including the washroom). We stayed here for convenience to the bus station - for this, our stay was worth while.

Genuine Hotels.com guest review

This hotel is very well located just a mazed ,pleasant walk to all the sights.Very quiet and just a short walk to the station, just out of the hub of the buzz of night-life which was excellent but easily accessed if need be.Remained intact even in an earthquake.Free wifi but only accessible in reception.We would highly recommend this hotel as we saw […] all the other poor tourists trying to make their way with luggage to other distant hotels closer to St Marcos Square or by the canals which can be noisy. Read more

Genuine Expedia guest review

Situated in a really uninspired area on Venice with no redeeming features. The hotel itself had nothing really wrong but just had nothing worthy of note really; instantly forgettable.

Genuine Hotels.com guest review

Nice hotel, in an excellent location near the train station and cruise port. Easy to get to. Very friendly staff and very accommodating. Rooms are nothing fancy but comfortable, quiet and with an excellent bathroom. Breakfast was always good and plenty to eat. Coffee was amongst the best we had. Would recommend it, good value. The location was very […] handy for a walk to the rest of Venice or to the train station for travel elsewhere. Read more

Genuine Expedia guest review

The hotel is a 5 min walk from train station - 20 min walk if you have luggage! Why? cuz as soon as you leave the station, you have to cross over a bridge of STEPS!!!.. so you cant role you suitcase.. u have to carry it. you may find people offering to help you take your suitcase across the bridge for about 5 Euros. Trust me, its worth it!! Anyhow, […] the hotel room is SMALL. I am not saying that I am from Canada and i expect big rooms. But the single room is small. and VERY small. Cannot put luggage properly and even more around, and the bathroom is like a closet. Pointless Safe too. Also, its not a very clear route to get to it. I would instead recommened their sister hotel, the Cartlon on the Grand Canal which is 4 star and just across the terminal station. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed in this hotel for 4 nights during our holidays in December. The hotel is very close to the main train station Santa Lucia (around 7 to10 minutes walk), Veporetto stop, bus stop Piazzale Roma but this is very far from St. Marks Square and the Rialto bridge, although you can reach there by walking in 30-45 mins. The room and the attached toilet […] were clean and moderate in size, but the lift was very small hardly two people could fit inside. The TV in the room is very tiny (approx. 19 inch) but has plenty of channels to watch. The quality of room and the room service was satisfactory as it should be with such high price. The staffs are very nice, polite and helpful having good knowledge of the local attractions. We would love to stay in this hotel again. Read more

Genuine Hotels.com guest review

Thanks so much for the hotel management for upgrading us to Carlton Grand Canal Hotel 4*, very nice except bathroom so small. The original Carlton Capri Hotel is not easy to find, we discovered it was behind the narrow alley of the sister hotel. You couldn't believe that there will be a hotel inside the alley (without lighting) as stated in the map. […] We arrived in late evening in plz. roma around 19:30, and took us 2 hrs to find and settle in the hotel. The walkways in Venice is really complicated (like a puzzle) and locals are not good to ask. It is deadly difficult for self travelers 1st time to Venice to search for hotel at night time. Luckly we were upgraded to the Grand Canal which is by the side of the canal this time. A little advice for other self travelers, better arrive Venice when there is sunlight, coz it was a dreadful experience for us, and prepare your body physically strong to carry the luggages over the bridges. Read more

Genuine Hotels.com guest review

We stayed for 4 nights in a triple room on the 2nd floor with ensuite bath and shower. As Hotels in Venice go, the Hotel was good value. The staff were friendly. The breakfast was good. WiFi was available in the foyer and it was fast. The hotel is only a few minutes walk from the Grand Canal. It is only 5 mins walk from the Ferrovia (Railway station) […] and Piazzale Roma (Bus Terminus from Airport). It is easy to get Vaporettos (Water Bus) along the Grand Canal to St Mark's Square, which takes about 30 mins. There are various other sites on the way. Venice is not that big and we did manage to walk back from St Marks Square to the hotel in about 90 mins, however, we could probably have done it a lot quicker if we hadn't got lost in the winding streets and alleyways so many times, but that is part of the charm of Venice. Across the bridge on the Station side of the Grand Canal, there is a long street with souvenir shops and restaurants. We found that Brek, a self-service restaurant was a good value option. The other restaurants in Venice were very expensive, and it is easy to spend £60 on a meal for 3. The directions to the Hotel were rather misleading, but we found it in the end. I will email the Hotel with some better directions. Apart from that the only complaint was that the shower in the bath did not have a shower riser so you had to hold it over your head. Overall, I liked the Hotel and I would stay there again. Read more

Genuine Expedia guest review

The reception staff and porter were helpful courteous and friendly, for local recommendations and more practical matters. The (twin) room was smallish but had all we wanted, especially a large bath, which I have never had before in Venice, usually just a shower. Bed linen was changed after 2 days, and there were plenty of towels. Breakfast (buffet) […] was good, including hot items. The hotel was 5 mins walk to the bus station and railway station, with a non-stopping service to Rialto, and a fast route to St Mark's round the south side of Venice, rather than an hour's snaking trip through the Grand Canal. Also very convenient for trips to the islands. I would definitely choose this hotel again. Read more

Genuine Expedia guest review

The reception staff were particularly hepful in dealing with a numbers of queries that we had and nothing was too much trouble. The room was compact but perfectly adequate and located adjacent to the area where breakfast was taken.

Genuine Expedia guest review

Well situated close to all transport. quiet location excellent breakfast

Genuine Hotels.com guest review

Good service, value and location very central within walking distance to main areas

Genuine Expedia guest review

We found this hotel fine apart from the ubiquitous concrete mattress. Everywhere we went, mattresses in Italy are very firm. The staff were pleasant and helpful, and we found the location relatively close to Piazzale Roma and Ferrovia very useful, particularly as a landmark for when we got lost, but also for getting luggage to thehotel. We would recommend […] to other users Read more

Genuine Expedia guest review

I book a superior room, but The hotel carlton Capri move my room to another hotel Carlto hotel group with 4 star. But the hotel room is very old and dark, Which is not worth 4 star. I am very disapoint for the room which is not meet my expectation.

Genuine Hotels.com guest review

Whilst the motel was satisfactory for our travelling, its not the hotel in the picture, that hotel is the more expensive brother, the hotel is down a dingy lane way and in the back streets, staff were not really friendly, but we didn't let it spoil our holiday

Genuine Expedia guest review

We initially arrived at the address listed to find a hotel in a back alley of Venice. After arriving we were told that we had been upgraded to the Carlton on the Grand Canal. The hotel we arrived at had a very nice lobby area and were were greeted by staff to take our bags to our room. The reception staff were very friendly, polite and answered all […] our questions. The room was very small but adequate and this was an upgrade so I would be concerned how small the original room would have been. The location of the hotel was excellent being directly across the Grand Canal from the Santa Lucia train station. If we were staying longer the size of the room would have been an issue however the location and the facilities were good. My only other concern was the rudeness of one of the staff. As we had a late train we had our bags stored in the luggage hold. We asked to have one of our bags to change clothes part way through the day and were rudely spoken to and had a lot of difficulty informing the staff member that we didn't want all our bags just the one described and would still be holding the bags. I didn't think the request was all that difficult or should be all that of an issue but was made to feel very bad for the experience. All in all a thoroughly average hotel. Read more

Genuine Hotels.com guest review

Our stay at the Carleton Capri was comfortable. We had a triple room which was small, but clean and sufficient for the amount of time actually spent in the hotel. The breakfast was very good. We liked the location as it was close to the train station.

Genuine Expedia guest review

Stayed here for its convenient location. Friendly and helpful staff. Wireless is free. Breakfast was simple yet good although perhaps lacking in variety. Rooms are relatively small. Encountered a bizarre artifact that was that the toilet paper roll remained within the shower limits when the curtains were drawn! Beware that the images on the website […] show the sister hotel Carlton, which is a 4-star. the actual Carlton Capri (3-star) is off a side street a little further way. It does not have access to the Canal as you might be led to believe from the photos. Read more

Genuine Hotels.com guest review

Great location, was seconds from train station and not to many stairs. nice quiet area, with local restaraunts and internet and laundromat. Go to eat at cafe near laundromat.its twice as good and half the price, . Eat anywhere away from the water and the prices drop, same for shopping. The room was great for three adults and the hotel staff and service […] was without fault. Breakfast was not that flash but there is a great little pastry and coffee shop in the area. the only problem we have found in all european hotels is the small lifts and the flat old pillows, and the lack of pillows when you need more. would stay here again. felt very safe even at night. Read more

Genuine Expedia guest review