Comfort Inn And Suites West Springfield - West Springfield 42.13804, -72.62202

If you need quiet this hotel won't do. It is close to Six Flags and the place was teeming with children who were often unsupervised!

The room was smaller than others at a comparable price, and had some minimal damage. We were on the second floor, near the ice maker. This combined with some very loud neighbors, made for a long, frustrating night. In the hotel management's defense, they did attempt to rectify the ruckus once we made a phone call to complain.

This hotel was not exactly up to standards. My room was not vacuumed. The showert was never cleaned. The hotles pool was green & outside the pool there was insulating lying on the property.

clean room. indoor pool. no room service or bar/lounge.

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The room was clean but very shabby....nobs missing from drawers, worn out chairs, our sink was scratched up. Everything was very dated. The area surrounding the hotel is all commercial office space with many vacant buildings. I felt uneasy about leaving our vehicle unattended. The hotel has no elevator. I was told the first floor had all the "suites". So unless you book a suite, then you're hauling everything up stairs. I felt that for the money I paid, I could have found a much nicer hotel in the area.

This hotel is located in an industrial park - difficult to find and not very attractive. No restaurants close by and nothing within walking distance. The hotel itself was fine for the price we paid and the staff was pleasant.

Loved the exercise room/pool/spa area. My kids could swim and I cuold watch them while I exercised.

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We were looking at colleges in the area with my daughter. We were busy and this hotel was just what we needed. clean comfortable, friendly and priced well. continental breakfast was done nicely - well supplied - all you can eat.

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We stayed for 3 nights.The kids enjoyed the pool. It was very clean. The staff was friendly and helpful. Continental breakfast was awesome. The game room is really not a room its a hallway with 6 games and three didnt work. The equipment in the gym was old and broken. Otherwise we enjoyed our stay and recommend to young families who need an inexpensive stay. We would stay again.

It's a decent hotel, no frills. Includes free breakfast. Good location right off the highway.

The hotel was clean and the pool was great for the kids. We were close to where we were going and had everything we needed in the neighborhood.

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The hotel was clean enough but whenit came down to accomidations I was very displeased. I reserved 2 suites each with 2 beds and a pull out couch. When we arrived I confirmed what I reserved and wad sent up to our rooms. When we went in the rooms they were standard roms with 2 full beds. I called to the front desk and explained to them that we need 2 suites that I had reserved, they told me they would get rigt back to me. I waited about 40 minutes as it was late at night and called back, I aked if I could as least have a roll away bed and they said they had none, again they told me they would get back to me about my rooms. THEY NEVER DID!! The next morning I went down and spoke to a girl at the front desk all they did was give me about 10% of of my stay. Iwill never go back. It was not so much about the rooms as it was the very poor service.

Overall, I found the hotel to be very well maintained, and the 1-bedroom suite I stayed in to be both spacious and comfortable. Air conditioning worked very well in both living room and bedroom. Did not use the kitchen, but it was well equipped and clean. Quiet at night. They could use a second waffle maker in the breakfast room, and some salt (there was none to use with the hard boiled eggs), but the waffles (which only take 90 seconds or so to cook!) were delicious and the selection of continental breakfast items very good and fresh. Three and a half (out of four) stars from me!