"Great location, Nice Staff."
Loved our stay. The convience of the location was great. Could take the trolly anywhere we wanted to go. Will be my "GO TO" spot whenever visiting Astoria.Genuine Hotels.com guest review
Response by Comfort Suites Columbia River Thank you, Will pass on the feedback to all of our staff. Look forward to seeing you again.
"On a great walking path."
This is the 4th time we have stayed at this Conford Suites. We are always well taken care of by a pleasant staff.Genuine Hotels.com guest review
Response by Comfort Suites Columbia River Thank you for comments, I will pass them on to all the staff. A great stay is our goal for everyone.
The staff went out of their way to give us information on the area and their breakfast was great--blueberry waffles and biscuits and gravy.Genuine Hotels.com guest review
Response by Comfort Suites Columbia River Thank you for the great review. We are happy to hear you enjoyed it your stay, as well as the breakfast.. We always welcome feedback. Hope you have a very pleasent day, From all the staff here. Gratefully,
"Nice accomdations for the price"
It was a little further out of town than I would prefer but overall good. The continental breakfast needs help! Cold eggs and no meats.Genuine Hotels.com guest review
Response by Comfort Suites Columbia River Thank you for the review, we always welcome feedback from our guest, and will use your comments to help improve the in the areas needed. Thank you again.
"Comfortable and spacious"
Very comfortable beds, loved the sitting room and appreciated the microwave, fridge, iron and ironing board. Breakfast was a little disappointing. Good coffee available in the lobby as well as coffee maker in the room. Room had some damage that we felt should have been repaired before the room was rented again. No sea lions.Genuine Hotels.com guest review
Response by Comfort Suites Columbia River Thank you for your stay with us, and for your feedback. will be very helpful in the improvement of our staff and hotel. Again thank you.
"Nice views of River."
We stayed in a room with a view of the river. The room was comfortable and we slept well. We used the pool and spa with the kids and had a good time. Cookies at front desk after swimming. Breakfast was also good biscuits and gravy scrambled eggs muffins fruit cereal and waffles.Genuine Expedia guest review
Response by Comfort Suites Columbia River Thank you for taking the time to complete the online survey about your recent stay. We are glad to hear you enjoyed your stay. We always welcome feedback so we know where we can improve and what we are doing good at. I will gladly pass on your comments to the rest of the staff. We hope to see you again in the future. Thank you.
I loved the King suite with the Jacuzzi tub! Totally worth the extra! My partner and I had a wonderful stay at this hotel. Would recommend it and we will for sure be back!Genuine Hotels.com guest review
Hotel employees were nice. But... our room refridge. was turned off, so I had to turn it back on to keep babies milk cold; my daughter noticed a sticky gummy worm on the floor! (Makes me wonder if floor was even vacuumed!) The beds were comfortable but the pillows were small and about 2" too high! My neck hurt when I woke up. Not to mention my two young […] kids' necks! (Bring your own pillows) I am not picky with pillows but these were all way to puffy, no flatter ones anywhere. I was not informed during check in about the cookies in the lobby. I took my kids swimming and when we were heading back to our room, I found out they had cookies, so we grabbed the last two! My overall trip there, was not very fun! I would look for another hotel next time. Read moreGenuine Hotels.com guest review
Although the staff was semi-friendly, the hotel needs a lot of work. The room keys had to be reset multiple times, we had to move rooms and the pool was literally green.Genuine Hotels.com guest review
Response by Comfort Suites Columbia River Thank you for taking the time to complete the online survey in regards to your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.The pool has been fixed and we are doing some retraining of some of our staff. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. The pool has been fixed and we are doing some retraining of some of our staff.
"A beautiful stay on the mouth of the Columbia"
They had a great continental breakfast which was well tended to and had much variety. This hotel located close to everything I wanted to see and was easy to find. There were no problems with my booking with Expedia. I should have stayed longer to see more of the architecture from the various periods. I will go back and tour more of the downtown section. […] It is very historic and represents much of the periods of history between 1850's until current. Read moreGenuine Expedia guest review
"In critical need of maintenance"
Air conditioner did not work, lights above vanity not working, walls and ceiling around window heavily water stained, cracked, and appeared mildewed. No Kleenex, no screen on window. Room key programed for only one night instead of two. No remote for TV on checkin, but was able to get one from desk a bit later. Problems with lights and air conditioning […] reported but not fixed. Was miserable stay in room as it was much too warm. Couldn't leave window open as no screen. Read moreGenuine Expedia guest review
"Problem room; fixed by upgrade"
First room was a mess: view of roof, broken light switch, no tissue, no TV remote, refrigerator not working - and discovered next morning, broken pipes under sink!~ We were moved to room with river view - but 2 days later hotel assigned our first room to another couple in our party, and it had not been cleaned, much less fixed. Hotel was FULL of families […] all weekend and VERY young staff hustled to give us good service. We never saw a manager. There is a trolley stop at hotel - very convenient. Otherwise, you need a car. Next door to Safeway; great source for snacks and drinks. Read moreGenuine Hotels.com guest review
"Poor, disinterested and careless service"
Although we liked the location, good in almost every way, we will not stay there again. Specifically, we had requested and been "given" when reserving, an early admittance for medical reasons. At our arrival, the desk ladies said there was no record of that; they were short a maid, the room was not yet cleaned. After some (calm) discussion, they decided […] that we could have the room in 30 minutes. Medically not good. Our room was basically clean but bathroom floor seemed soiled, riverview window had not been cleaned outside for far too long. The beds and linens were very good. The maids were cleaning all up and down our hall for a couple of hours, banging and yelling to each other. The building is extremely carelessly, poorly built, which really shows as it ages. Walls so thin all interior noises carry badly. We have enjoyed staying in other Comfort Suites, other places, so were disappointed here in all but the view. Read moreGenuine Hotels.com guest review
The fridge was broken The blinds were broken would not go up nor dowtn THEY TOOK OUT 100 OUT AND CLAIMED THEY HADNT CALLED THE BANK and they put a stop order on itGenuine Expedia guest review
"Great place to stay"
This was a very nice, newer hotel. The staff were friendly and the rooms clean and spacious. Would recommend it to all.Genuine Hotels.com guest review
"Great Location on the River."
Nice Hot Tub in Room. Great Staff and good Breakfast. The Staff seems to really care, what a concept ! Good Brk except ran out of B&G about 9:00. Finishing Strong would be nice.Genuine Expedia guest review
Response by Comfort Suites Columbia River Thank you for completeing the online review. and for the great comments. We are truly happy you enjoyed your stay. I will pass this on to the rest of the staff.
"Nice Facility and Very Comfortable."
Very nice rooms and reasonably priced. Would recommend and definitely stay here again. I read reviews where some people complained about the sea lions and noise, however there were none when I was there. They only come after August apparently. It was very quiet, clean and comfortable. Enjoyed our stay very much.Genuine Expedia guest review
"Nice enough and a great price"
The Comfort Suites was above average and the price we got through Expedia was excellent. In general, it was at least $60 less during high season. It is on the edge of town and very quiet. The breakfast is the usual type but if you aren't too picky you can get a breakfast. I would go back.Genuine Expedia guest review
"Very disappointing, especially for Comfort Suites."
When we first got to the room we noticed that the bathroom floor was less than clean, although the rest of the bathroom was ok. There were lollipop sticks in the room on the floor. We turned on the air conditioner and decided to go to dinner. When we came back to the room, the room smelt of exhaust and there was no cool air coming from the air conditioner. […] When I told the hotel lobby that the air conditioner wasn't working the girl asked another girl at the desk if a gentleman had come in to fix the air conditioners in rooms 209 and 216. The second girl replied that he didn't work on the weekends. I asked for another room (it was July after all) and was told they were full. I asked why the filled the rooms if they knew the air conditioning didn't work and got no response except they were sorry. When we went back up to the room, when the door shut it turned off the lights-you had to shut the door again to get them to turn back on or hit the light switch plate. Expedia was great in trying to help us locate another hotel, but it was already 10:30 pm and the closest hotel was over 30 miles away. We spent a warm and sticky night in a dirty room. This was the only hotel in 10 nights that was totally unacceptable. Read moreGenuine Expedia guest review
"Green Murky Water"
This was the very first time in my travel years when gag reflex prevented myself and my two kids ages 17 and 9 to enter swimming pool on a warm and sunny summer day.This pool water looked green and murky ,with some debree floating about .Jacuzzi water was greenish yellow intense color that my son commented as a pee .We investigated -to be fair- to find […] out that pool walls were painted white and not green.We looked at each other and the water again and came back to our room.Outside billboard invited guests to 'splash into summer rates'. Speaking of rates ,the next day I was charged an additional hundred dollars for our stay , on a top of what was already paid to Expedia. It's pending in our bank right now and hotel clerk said at this point it's between me and my bank and she has no control over it. Apparently ,hotel charges their guests incidental damage insirance ,but we did not cause any damage or steal. Be ready for this hotel to make your stay really expensive.We were not told about extra charges upon check in . All was in a small print. And - there is a great aquatic community center in Astoria in case your kids wanna swim in a clear and clean water.Honestly, I remember some duck ponds looking cleaner and more inviting than that swimming pool at Comfot Inn. May be there is a pipe that brings water straight from the river ... Don't stay there ! Read moreGenuine Expedia guest review
For the money we pay for, Comfort Suites is okay. Location is okay, close to the town center. The breakfast place is a small place with simple basic foods. Coffee is okay.Genuine Hotels.com guest review
"Love the location, but needs help"
We really like the location because it was quiet but still had a great view of the Columbia River and the sunset was wonderful! It is an older place and they need to do some updating and maintenance. It was good that we were not planning on eating the breakfast because the Fruit machine and the Hot Chocolate machine were broken. Come on, this is the […] Great Northwest so the coffee should not have been bitter. But maybe I am just being picky. We usually stay in Comfort Suites and like them. Read moreGenuine Hotels.com guest review
"Not a great place to stay."
We were headed to a family reunion on the coast and because we've stayed at Comfort Suites many times before, we thought this was a safe choice for a one night layover in the middle of our trek. Our kids usually spend most of their time in the pool however, this pool was disgusting. It smelled rotten when you walked in to the pool area. The kids gave […] it a valiant try but could only stand it for a few minutes before they gave up. The hot tub was the color of Mountain Dew. Our room had stains all over the carpet and the a/c smelled moldy when you turned it on. My non-smoking room had cigarette holes in one of the comforters. Thankfully we were on the second floor so we used an open window to cool the room down instead. I was also disappointed that my debit card was charged a very large amount of money because, as the girl at the front desk put it, "it's in case you have a party and trash the room". I wasn't told about the charge up front; I saw it after I was checking my balance. Incredibly disappointed overall. Read moreGenuine Expedia guest review
"Nice hotel on the river bank."
Hotel staff was friendly and accommodating. The room was large, clean and delivered everything it said it would.Genuine Expedia guest review
"Great ocean front hotel"
The room was large and clean with really comfy beds and nice quality bedding. We will return and seek out comfort suites when we are in different locations from now onGenuine Hotels.com guest review
"Traveling through town...."
Very disappointed in hotel. Reserved two rooms- 1st room not cleaned. 2nd room had maintenance problems. Inadequate staffing for front desk- 1 staff person trying hard to meet the needs of all guest, and unfortunately failing- management should've been available to assist where needed. Swimming pool not clean- my granddaughter wanted to swim but I couldn't […] let her swim in poorly cleaned pool. Read moreGenuine Hotels.com guest review
The stay at this hotel was very pleasant. The room was very nice. The beds were comfortable and the amenities were nice. This is a pet friendly hotel which was awesome. The continental breakfast was basic fare. The only issue I saw is that the staff seemed to be disorganized. Check in was a bit chaotic.Genuine Hotels.com guest review
"Young tatooed staff"
We got there to check in and the staff was having a bad day. The politte young girl in training did get us checked in but had to wait on manager on clarification for process with these online reservattion processes.. The room was clean but has weird tears in wallpaper. Staff at check in shared the the fourth weekend was a rough one and hard on hotel. […] Manager was fixing pipes, and doing triage with guests over unmade room on arrival of another guest. She comes back a says she needs a beer, where are we going after work. It was a little unprofessional. The river view side is lovely. The indoor pool was gettting alot of use so bring your suit. Read moreGenuine Hotels.com guest review
The view from the hotel was beautiful. The staff was friendly. They have a trail right outside the hotel door that is perfect for walking and taking in the scenery. The hotel was clean and overall comfortable. I would definitely come back. The kids loved the indoor pool. The breakfast was standard- I would recommend going down the street to the Pig […] N Pancake. Read moreGenuine Expedia guest review
"dont waste your time or money"
Check in is 3 pm....we arrived at 4:30 only to wait in the lobby another 15 minutes until 4:45 because the rooms werent cleaned or ready. Check out is at 11 AM.......we stood at the counter with 4 other groups waiting for service at 10:30 but there wasnt a single person behind the counter for 20 minutes. We asked a maid who was in the pool area where […] we could find someone to help us and she informed us "everyone is in a employee meeting". After finding out where that meeting was, we knocked on the door, along with 2 other angry waiting customers who were trying to check out, and asked if we could be helped at the front counter considering there was a lobby full of unattended customers. At breakfast, both the juice machines were out of order, the danishes were not available, the syrup containers were empty,both.... The sauna door was hanging off the top hinges and unable to close..literally..broke away from the wall really? seriously? for $125 a night, 2 hours of wich I paid for I couldnt even occupy the room I reserved? Never, ever, ever would I ever for a second give the slightest thought of ever returning in this hotel, not in this or any future life time, ever. Read moreGenuine Expedia guest review
Breakfast was awful: juice machine out of service, hot chocolate machine out of service, the mini fridge was empty,... Basically you had a choice between coffee, cold cereal, a banana, an apple, Toast, or a waffle. the waffle line was excessively long. no pastries, bagels, or yogurt. Milk was provided in two pitchers which were frequently empty. At […] one point a pitcher of orange juice was brought out and I was relieved my kids couldhave something to drink. of course one gallon in a room packed with people with little beverage provided does not go far and I assumed when the employee took the pitcher she would refill it and return--no such luck! Service was horrid. One of our rooms had no air conditioning, bathtub stopper, .... One room was stocked with half a roll of toilet paper. We reserved three rooms--each room had lights that didn't work. We wouldn't stay here again, Read moreGenuine Hotels.com guest review
"So many other options to consider for this area..."
This Comfort Suites Hotel needs a major management and maintenance overhaul. From Day 1 of the stay -- early check in wasn't an option, even a later check in (after 4:30pm) was barely feasible due to 'limited housekeeping staff'. That's never a good sign. The first floor Women's toilet was clogged, there were Exit signs falling off the walls, the comforter […] in our room smelled like a man rolled around in it after not having showered for days, half of the Continental breakfast machines were out of order, and the list goes on. Saw the staff quite often outside enjoying there 'smoking' break, as opposed to actually servicing customers. Again -- this hotel needs a major overhaul to even compare to some of the more appealing hotels that are within minutes to downtown Astoria. Read moreGenuine Hotels.com guest review
"cool trip to the coast"
The hotel is run by a "young" staff who seem very disorganized and overworked (numerous employees have duplicate jobs...ie front desk and housekeeping or front desk and breakfast) They would not allow anyone to cheek in prior to 3 pm because some of the rooms were not ready however even at 5 pm they still weren't ready and the line to check in was very […] long. The girls at the front desk had to keep leaving the desk to personally check which rooms were clean. The breakfast was good but the oj machine was broken and different items ran out on different days. Read moreGenuine Hotels.com guest review
"Very poorly maintained."
Disappointed in condition. Large hole in back of bathroom door. Breakfast was lacking in food. Landscaping was poorly maintained. Won't stay there again.Genuine Expedia guest review
"Place needs management"
Our experience includes running out of food for breakfast. People complaining at the front desk , yelling I would recommend a manager not young kids Running a brand name hotel. In addition the room an hotel is very Dirty. By the way they ran out of food 2 days in a row without Any concern for there guests Place needs help!!!!!!Genuine Expedia guest review
"Great views of the Columbia River!"
Great views if you get the riverside rooms. Nice roomy rooms with a sink outside of the bathroom.Genuine Expedia guest review
"not very handicap accessible as booked"
Had to haggle with staff to get handicap room as booked. Had booked 2 queens but was told none were available. Only a king with a uncomfortable pull out couch. Staff did not know what a bath bench was and didn't have one making bathing unsafe. Would not recommend if there was a need for bathing. No juices for breakfast. Breakfasts were poor quality. […] Coffee was cold. Pool was slimy .. Read moreGenuine Hotels.com guest review
"Old hotel, good location"
Location of the hotel is great, but it's just very old. It definitely needs to be updated and it has a horrible musty moldy smell. They switched my room to one that was a little better which I appreciated, but the 2nd room still had a moldy smell. You could even smell it in the hallways. I wouldn't stay there again unless the property underwent an extensive […] remodel. The staff was very friendly though and the issues with the hotel aren't something they can control. Read moreGenuine Hotels.com guest review
"no fun place to go close to this hotel"
Not happy about my choice.. poor front staff service..very rude...Genuine Hotels.com guest review
"poorest service i've ever had"
Service was terrible: bed didn't get made; coffee and other toiletries not re-supplied after 1st day; clock not on right time and could not reset; hair left in tub not cleaned out. We actually left a note, asking staff to take care of these things and they were not.Genuine Hotels.com guest review
"Convenient Budget/Commercial Hotel"
We've stayed at Comfort Suites many times. The staff is excellent and helped make our stay a success. We stayed in this hotel during a remodel a few years ago and it's time for another one: chipped paint, stained carpets. But, the price is right and it is convenient without being in the midst of the one-way traffic downtown.Genuine Expedia guest review
"Hotel OK. Not worth for the price"
My impression is that the Hotel reduced the Personnel in order to make more saving, since for twice I could not find them in the front desk, and I had to look for them. the Hotel is ok, but nothing of special. The room was big and nice. The location is near the river, about 1 mile and half from Astoria downtown.Genuine Expedia guest review
"Huge comfortable rooms"
Good location right by Safeway and Bowpicker's fish and chips with huge comfortable rooms for a reasonable price. Extensive breakfast provided. Staff seemed overwhelmed and not all that friendly. It was great having access to the pool as well.Genuine Hotels.com guest review
Traveling with a pet. Enjoyed walking path along the river. Room was ample enough for two plus the dog. Staff was friendly and helpful. Would go back.Genuine Hotels.com guest review
"Ok hotel by the river"
we picked this hotel for the rates, they were cheap, breakfast was better than expectedGenuine Expedia guest review
"Great view of river and ships."
Quite comfortable and quiet room. Close to twon and restaurants and stores.Genuine Expedia guest review
"Nice but understaffed"
Hotel is in good condition. Rooms are large and clean. Staff are friendly with ggod attitudes. One big problem, understaffed. Everything is taken care of by the front desk person ie breakfast room, pool. So this person is not able to do it all with as much customer service as would be expected.Genuine Hotels.com guest review
"Disappointed! Unprofessional! Management shame!"
The room was exceptional - roomy, comfortable and quiet. I traveled with three dogs and the facility had a nice grass area and was located on the walking path which was very nice. The staff and management all need to be fired. I am not one to complain and have lots of grace when it comes to working with the public because it can be a challenge. However, […] the staff at Comfort Suite's, Astoria made me feel I was interrupting their day. Their sincerity seemed forced and fake. The desk staff would continue their conversation as they helped the customer. In my recent stay at a Comfort Suite in Chicago the service was so exceptional and the breakfast was amazing. Staff continually were restocking and assisting customers. In Astoria, the breakfast was pitiful. They were out of juice, milk, eggs and the hot food looked unappetizing. The excuse was "the delivery truck didn't come." A good manager would have walked across to the Safeway and purchased juice, milk, eggs and other necessities to provide the promised breakfast for their customers. Lastly, my room access key had to be rekeyed three times. Again, the front desk staff made excuses and blamed either the machine or manager for the issue. Very unprofessional. Read moreGenuine Expedia guest review
"A pleasant stay"
The hotel is close to the center of town. Room spacious and clean. Quiet location. But if one wants breakfast, this is NOT the place. Fortunately, there is a Starbucks next door for those of us who need real coffee to start the day!Genuine Hotels.com guest review
"Great staff large room."
Nice walking trail just behind the inn.Genuine Hotels.com guest review
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