"Fuer eine Nacht bei Zwischenlandung empfehlenswert"
Kostenloser Shuttleservice hat sehr gut geklappt, Fruehstueck auch in Ordnung.Genuine Expedia guest review
"Bra hotell for overnatting i forbindelse med fly"
Hotellet ligger praktisk til i nærheten av flyplassen. Buss til og fra hotellet fungerer veldig godt. Du får god valuta for pengene, men hotellet egner seg bare hvis du skal ut å fly eller lignende.Genuine Expedia guest review
Amplias habitaciones, limpio y comodo excelente opcion.Genuine Expedia guest review
チェックイン時に聞き忘れたインターネット接続パスワードを聞きに行くと、ビジネスセンターへ・・という。 一台だけのPCは使われており、PWの表示もなく、いったい何を言いたいのか分からなかった。 簡単な英会話は出来るが、意味が分らなかった。 他のホテルではチェックイン時に何も言わなくともPWは提示される。 たまたまスタッフの対応が悪かったのか。 トイレも流れ悪く要注意です。 自販機のドリンクは350ml缶です。 また、空港迎えのシャトルも電話してから、10分で行くと言いながら寒い中を45分待たされた。 今までのコンフォート系ではなかった事が多く、ちょっと残念。Genuine Expedia guest review
"Good for the early morning flights"
A good, low cost alternative if all you want is a clean bed close to the airport.Genuine Hotels.com guest review
空港送迎もスムーズだったし、ネットもつながりました。 近くに水やジュースを買う酒屋もあります。ファストフード店も… 朝はパンケーキやフルーツがあり、充分でした。 ただ、部屋のエアコンとかバスルームの換気の音が、結構うるさい気がしました。Genuine Expedia guest review
ホテルに着いてお水が欲しくて１階の自動販売機で買おうと思ったがお金入れても出てこなく水は手にいれることはできず、氷で我慢した。お金はフロントで返してくれた。お部屋はわりと広くソファーもあり快適。 朝食は７時からオープンでゆで卵やヨーグルト、パン、果物と飲み物もいろいろあり朝食付きで空港送迎付きなので良かったと思います。空港に着いたらスーツケースとるところに無料電話でかけるとお迎えに着てくれます。朝は３０分おきにシャトルバスが出てます。今回乗り継ぎに１２時間あったためこのホテル予約してぐっすり眠ることもできよかったです。Genuine Expedia guest review
muy centrico buena atencion para un hotel de negociosGenuine Hotels.com guest review
"Neither the top or bottom"
06/17/14 flyplayne Fernandina Beach, Florida, Usa
May be a tad hard to find, if you're not looking hard and driving yourself. On Kennedy Blvd. heading South, If you miss the turn in, you have to go 1/4 mile, make a U turn across a divided Hwy., then go back a mile to make another U turn. Check in was fast and efficient. Did not use the shuttle bus since we had a rental car. Next to a Country Inn. Appears to be a few restaurants around, but did not try any. Room was very large. The a/c fan cycled on and off, despite turning on a switch labeled "continuous" fan. Metal deflector sheet on a/c unit rattled whenever unit was on. Some airplane noise but not bad. Bathroom door squeaked VERY loudly. Would wake anyone up during the nightly trips to the bathroom.Mentioned to desk the next morning but NOT fixed when we returned that night. Nice shower and ammenities. No nightlights, so room was dark as the inside of a cave if the lights were off. Only solution appeared to be to leave the bathroom exhaust fan and light on and it's noisy. Pillow stuffing appears to be skimpy and lumpy. They apparently made up for it by shaking the contents to one end and tucking in the pillow case. This leaves one with a pillow about 15" square. Great, IF you never turned over. There were 4 pillows for each bed. Beds were comfy. No printed nor on screen TV guide. Continental breakfast was the usual fare. Belgian waffles in the shape of Texas. Fixed hot tea the 1st morning, but the water was only lukewarm. Finally translated to attendant to microwave the water in the back area. 2nd morning, the same drill, except this time the water was COLD. There is one computer and printer in business office. Note on printer that they charge for more than 5 sheets. Overall, just an OK hotel, convenient to airport.
"Poor shuttle service, rude front desk personnel"
04/23/14 Sharon E S Cleveland, Australia
I booked this hotel through bookings.com for an overnight stay on April 11th 2014 because I had a connecting flight the next day. My search criteria included shuttle service from the airport. No where did they specify that the shuttle service stopped at midnight. My flight landed at 11:45 pm and I called the hotel around 11:50 pm from the baggage claim area. She said they will contact the shuttle and ask him to come. She did not say that they stopped the shuttle at midnight. At 12;05 am when the shuttle did not turn up and shuttles for every other chain were around, I called the hotel and she said he's on his way back, to give him 10 minutes. I waited 15-20 minutes and called the hotel again. This time she admitted the shuttle driver said he was not going back to the airport, so they asked a Best Western shuttle driver to come and get me. I was furious at this point and asked when was she going to inform me that I had to look out for a Best Western shuttle. She said they did not have my phone number (which I listed on the booking form), but also said if the shuttle did not turn up then take a taxi and they would pay. When I got to the hotel needless to say I was really annoyed. I told her this sort of service was really poor and it's really bad business for the driver to say he was not coming back when a customer was waiting at the airport. She said he was going to be written up. Although I apologized to her having to deal with my annoyance over this, she ended up becoming rude and said the shuttle only runs till midnight and they did not HAVE to run a shuttle at all, that it's a courtesy to customers. I said they weren't doing anyone any extra favors because almost every other airport hotel in the area included a free shuttle service. The room was really average and run down, broken baseboards and flaking doors to the bathroom that sticks. For one night this was not worth the hassle, given that I had a long international flight the next day. I took a taxi to the airport the next day because the shuttle was again late. All up, I will not again be staying at this hotel chain at any location. Why stay where the service is so unreliable when clearly other airport hotels appear to be providing the services they offer customers.
"Great hotel. Incredibly rude front desk person."
04/20/14 ChefJohnS Petersburg, Alaska
I had booked this hotel for my daughter to stay on her trip home from Alaska. Paid in advance, confirmed her name on res and thought it was a done deal. The woman at the front desk refused her the room. My daughter calls me in tears because this idiot can't read the reservation. After 20 minutes I finally have her manager sort it out. Once this was done, my daughter had a great stay and loved the hotel.
"Best customer service in any hotel I've ever stayed"
03/12/14 Viper2008 Miami, Florida
I had originally booked a two night stay at this hotel; several months back I had booked a night at another hotel nearby and they had mistakenly made the reservation for the wrong date (this hotel is owned by the same company that owned this Comfort Suites). I mentioned this to the nice lady at the front and she talked to the manager who promptly proceeded to confirm this with the other hotel and took the night off of my stay at this hotel. I thought I was going to have to jump through a lot of hoops to get that night back; but no. Definitely some of the best customer service I've seen in a long time. Well done. Highly recommended.
"Decent room with great customer service."
03/11/14 05txblue Waco, Texas
Stayed here for 1 night before flying out of IAH. We paid for a standard room and they gave us a suite..which was great of course. The room was huge and clean but the AC never kicked fully on. We realized this in the middle of the night when we are sweating..didn't call the front desk because we didn't want to wake our son. That was our only complaint.
"Was able to leave car while taking a cruise"
02/23/14 Aggie55_12 Houston, Texas
Nice clean comfortable hotel. We live in Houston but because of forecast ice we opted to go to the airport the night before our early morning flight. The hotel had a very nice continental breakfast. The hotel allows to guests to leave their car in their hotel parking lot when taking a cruise for a charge of $5 per day . The hotel provides free shuttle service to and from the terminal
11/22/13 Kevin S Greenville, North Carolina
I was worried about being so close to the airport and the road, but was pleasantly surprised at the noise level in the room. I stayed on the third floor and as long as the air was on the noise level was very minimal. The bed was very comfortable and I slept very good.
10/29/13 Fries_with_Ketchup Union, New Jersey
Spend a night/ layover at comfort suites. Good deal at $89.99 after taxes because I created a choice hotels account login. Speedy shuttle service from IAH. Good comfy beds, nice quiet room on the 3rd floor and nice continental breakfast in the morning from 6-9am. Good choice. For a budget stay.
"Losing its appeal through staff attitude"
10/13/13 Vanilla_Custard London, United Kingdom
The hotel itself is fine, rooms well laid out, breakfast more than ample, clean spaces, very comfortable bed but sometimes the way you are handles also carries weight and in the last few times i stayed here i noticed some attitude changes in staffing, this trip was no different. Especially on our arrival service was less than stellar. The phone was not answered promptly a few times and finally we were told the driver was at the airport and would be with us right away. So after my three year old suffering almost half an hour of carbon monoxide and smoke inhalation in the smokers area where you are forced to wait for the hotel buses, i called again to be told he will be right there. he was BUT when he saw our 5 cases he simply opened the back door and ignored us to start chatting to a friend behind, i had to load all the bags to the bus and also unload them with no assistance. The front desk clerk looked like she was about to go out to a party with a denim jacket, tattoos on the neck and an attitude to match. She was not really interested in us much at all and could not be bothered to answer any of my questions. When i was rolling our luggage on the upstairs corridor she seemed however very happy on her personal calls which seemed to cheer her up no end! In the morning the young lady was helpful dressed nicely and pointed us in the right direction and ordered a cab for us to the shopping areas. The morning driver (a different one) was also more pleasant and assisted with luggage. Seems like the night staff don't care much and this is the second time i experience this. Also the prices were much higher than in the past. In contrast i visited the brand new Best Western Plus right behind the hotel, the receptionist was very responsive and showed me the new rooms which were lovely and the prices seemed good. I wont say the rooms were better but they were obviously fresh and new and the lobby area was nicely presented. Maybe time for a change, staff DO make a difference in consumers choices, i hope the management look for the right staff with a can do attitude, there are a lot of choices at the airport.
"Charged prior to check-in"
09/06/13 Sandra K Huntsville, Texas
I booked our stay for 1 night via choicehotels. I usually do not have any issues with payment, but I have stayed in Comfort Suites and always have an issue with this brand. On this occassion, I was charged that morning for a 3 pm check-in time. I still supposed to have the option to cancel up until 6 pm on the reservation date. When I called the hotel to inquire about it, the lady on the phone refused to provide her name; tried to over talk me; told me that it is their policy to charge the card. I asked for a manager...told that the problem was not with them, but my bank...the card was a debit card (credit card with option for debit); I would be asked to present card again upon check-in for it to be swiped (double billed). My issue is that this never happens to me with other chains. Depending who you talk to, this is not suppose to happen. Get to hotel into room...for a handicapped room...small; beds not queen as requested; sofa not pull-out as advertised; shower too small for a person with my handicap; pool area shared with other hotel brand; exercise room only had a treadmill and stationary bike in what looks like a closet; no market; and staff seemed to have an attitude. I have given up on the Comfort Suite brand...I'd rather stay at the Motel 6, Rodeway Inn, Econolodge, etc., before staying at this brand again.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )