"Ice cold lobby"
No heat in the lobby, restaurant or hallways in the middle of winter!!! 3 problems with the room which were not fixed: 1.) drawers on dresser always open because dresser was tilted forwards 2.) sink drain plugged 3.) shower curtain collected in the middle, no way to keep water going out the edge My parents room had no heat but they were moved to a […] new room which had heat Read moreGenuine Hotels.com guest review
"great weekend when we werent in the hotel"
The sleep number didn't work, and the ceiling was decaying. Parking is 10.00 a day not just for the duration of your stay. The location is great in Norfolk tho.Genuine Hotels.com guest review
"I know were I WON'T be staying again"
Headboard fell off the wall while my wife and I were sleeping. Heater broke overnight. Called Front desk early morning, but no one available. Walked to the front and no one was there to assist. On the front desk counter was the names and room numbers of every hotel guest. Called from desk again around 8:30 am and was told an engineer would come to fix […] it. No one ever came by the time we checked out at 11 am. Worst experience for valentine's weekend. Read moreGenuine Hotels.com guest review
"Not a good experience."
This hotel has a lot of negatives for a hotel of this price. 1. The room had a musty smell. 2. They charge a $10 fee for parking a day. It's not something they tell you until you check in and it's too late to cancel. The staff gives you as a reason for the parking charge that you have to pay for parking anywhere in downtown, which isn't true because […] we found free parking on the street downtown when we went out to eat. 3. The hotel is right across the street from project housing. 4. Although the rooms were supposed to be refurbished, there was chipping paint on the ceiling in the bathroom and the silver ring for the shower head was not attached to the wall. Find something else if you can. Read moreGenuine Hotels.com guest review
"Bad days and sleepless nights!"
I will NEVER book this hotel again! It's shabby and in need of a customer service overhaul. My cab driver explained that the hotel has been under new management about 4 or 5 times in the last couple of years. The beds were uncomfortable, the pillows needed replacing and please don't bother to ask the Front Desk staff for anything as they were useless […] and unhelpful. The hotel is in a bad neighborhood but probably was a good place about 10 or 15 years ago. I was very unsatisfied with my stay! Read moreGenuine Hotels.com guest review
Not worth the money... I got to my room that had no room number on it, with a door that was broken, just to be surprised by a broken heater..not one for writing bad reviews, but this place was just about as nasty as the attitude's of the employees..Genuine Hotels.com guest review
Beautiful outside and lobby of the hotel, but the room smelt musty and smelt like smoke even though it was a non smoking room. The front desk was not friendly and seemed annoyed by questions we asked.Genuine Hotels.com guest review
"No! No! No!"
It cost extra to park. The building is VERY old and the carpet smellsGenuine Hotels.com guest review
"Convenient location, but awkward entry."
Hotel is located at split in road with entry on both sides. Parking is on street level, but entrance is one level up by stairs or drive up ramp that is hard to find. Hotel undergoing renovation as Wyndham takes over.Genuine Hotels.com guest review
My stay was very comfortable.Genuine Hotels.com guest review
"Don't waste your time or money."
I spent 4 nights here with my girlfriend. The only thing good about the hotel was the Location. The sleep number bed never worked, the staff was unpleasant and didnt seem to enjoy their job. Only one ice machine in the building which was a huge inconvenience. The bathrooms are very small. The hotel in general is old and it shows. I Would never spend […] another night there. Read moreGenuine Hotels.com guest review
"False Advertising + TERRIBLE Service = AVOID"
Avoid this hotel at all costs. Originally booked for Saturday night through Tuesday morning, but plans changed so I contacted Hotels.com to update my stay to have check-in be Sunday night and check-out still be on Tuesday...FOUR DAYS IN ADVANCE. Received change confirmation email from Hotels.com and thought all was well. Was very surprised on Saturday […] when I saw my card had been charged when we hadn't checked into the hotel. Upon arrival I immediately asked the concierge why I was charged and I was informed their system had not been updated to show that our check in was now Sunday, not Saturday. I showed him the confirmation email from Hotels.com AND called Hotels.com to verify the change had been made (it had), but he refused to offer me a refund or apply the amount that was charged to my bill. He was unsympathetic and uncaring and offered no solutions whatsoever. I asked to speak to the manager, but he was out for the day. Came back the next morning, and there was a girl behind the desk that I spoke to and she immediately fixed the problem, saying she would apply the amount I was charged to my bill at checkout. Five days after checkout though, my account was showing a refund plus a charge, and the original amount I was billing was erased from my account. It was all very sketchy and confusing, and to just ice the cake...the room was not NEAR as nice as the ones pictured online. Avoid avoid avoid! Read moreGenuine Hotels.com guest review
"Cool Plaza Hotel"
Very good place to stay !Genuine Hotels.com guest review
"Nice hotel, but interesting first impression"
I had an interesting stay. It wasn't bad, but different. After parking my car, it took me a while to find an entrance to the building. I think I entered in a side door and it seemed a little sketchy with people smoking and drinking there. After opening the door, all I could hear was loud club music, but I was close to the bar/restaurant and I got to […] the hotel at 10pm (just to let ya know.) After walking into the lobby I was very surprised to see fancy decorations and a beautiful lobby. I was then surprised again to find out that I was the guest of the day, which meant I got a free upgrade to a suite and my $10 parking fee was waived. When I got to my suite they had a very nice letter and goodie bag waiting for me. I also had towels in the shape of a swan on my bed--so fancy! I guess my only recommendation would have been for signs to have directed me to the front entrance, so I wouldn't have been weirded out upon entering the hotel. Other than that, my stay was great! Read moreGenuine Hotels.com guest review
"Norfolk Plaza Review"
The room was very large and very clean. The staff was friendly. The restaurant food was quite good. Sadly, the restaurant is not well patronized. I would stay at the hotel again.Genuine Hotels.com guest review
My stay at the Norfolk Plaza Hotel was not pleasant. After leaving Norfolk State University's homecoming activities and returning to the room around 11:00 pm, i was shocked to see people yelling, opening and slamming doors, and running through the hallways. I notified the hotel staff. Instead of hotel security taking the lead and resolving the situation, […] i was forced to move to another room on the 12th floor. I paid for a king bedroom suite, but ended up sleeping on a queen size bed with the wife. I honestly believed the security person on duty and the staffer condoned the situation, because they either knew the people involved or just did not care about customer's services. Read moreGenuine Hotels.com guest review
"Up in a puff of smoke"
I found the "smoking area" at the side door a bit challenging. It was constantly "adorned" by people needing a break, but also it seemed that some of these people were just "visiting" THE PREMISES. This whole area detracted from the elegance of the main lobby and foyer.Genuine Hotels.com guest review
The decore was great, but the hotel couldve scaled back on that to address some of the more functional.Genuine Hotels.com guest review
"very convenient location"
Returned again for the quality and convenience. We also enjoyed a dinner downstairs, beautiful sunset from our suite before going to the Theatre....Genuine Hotels.com guest review
I just needed a place to sleep and the bed was really uncomfortable so I can't rate the place highly. Wifi was so slow it was unusable. Other than that, it was a standard hotel room. It won't kill you.Genuine Hotels.com guest review
We arrived late but was able to get a free upgrade. Service was decent, employees need training on how to be more professional. Overall we enjoyed our stay.Genuine Hotels.com guest review
Lobby smelled like smoke. Sheets and shower looked dirty. Mechanical units in room were loud and kept me up all night.Genuine Expedia guest review
Hotel is downtown not too far from the beach. Plenty fast food chains in the area. The decor of the hotel is very modern. Service was really great and they were willing to help make the stay was comfortable. There was a problem with the elevators, but was provided a solution to get to the rooms and fixed promptly.Genuine Hotels.com guest review
"The hotel was not what we expected."
The hotel lobby is very attractive and it would lead one to believe that the room would look equally nice. Before, we settled into our room, we were met with an undesirable experience--a broken elevator. We were requested to take the service elevator. Once we arrived at our room, the door required an extra push to open. The door to the closet had a […] patched hole that was not quite finished. The refrigerator did not look clean or maybe it was the rust on the shelves. The sleep number control for the bed did not work. The air conditioner seemed to make a dripping water noise from the unit above us throughout the night which led to limited rest. Lastly, we called the front desk to request towels and never received them. Parking is advertised as $7 but we paid $10. Overall, I think the hotel appears to have some potential but there is still some work that needs to be done. Read moreGenuine Expedia guest review
"Fun Bargain Stay in Norfolk"
This was the 4th or 5th stay at the Norfolk Plaza and since the first time the friendliness of the staff, the fun atmosphere at the bar and the tasty food has remained the same. There don't seem to be any bad view rooms in this place ... I have experienced the sun rise over the ocean, the sun set over the harbor, the city lights ... Renovation has proceeded […] quietly and the rooms exhibiting now a clean, relaxed and quiet comfort and wireless access is now accessible even on the upper floors.. What I most appreciate at the Norfolk Plaza is the diverse and multi-cultural clientel ... College Students on a field trip next to Navy and Merchant Marine Officers and Captains next to a Wedding party next to retirees, vacationers and business travellers. Enjoy the many draft beers and the seared tuna at the bar ... no need to leave the hotel to look for a restaurant. For drivers: there is always a space on the parking lot on the premises for $10 the night. Read moreGenuine Expedia guest review
The two positives I can say is that the staff is friendly and the lobby is nice. That's where it ends. The roomed smelled like mildew and the ac unit was too loud. The shower head was coming out of the wall and at least one outlet lacked a cover. The desk was too wobbily to use. There were two beds. Only one sleep number device worked, if I turned the […] surge protector on and off. Only one towel in the bathroom. There was also a charge for parking as if o had a choice to park somewhere else. I paid almost $200 for this room. I wouldn't have paid half that if I'd known what I was getting into! Read moreGenuine Hotels.com guest review
"Nice hotel close to ODU and the beach."
Great experience. Hotel was great and staff was very friendly.Genuine Expedia guest review
"TERRIBLE for my 8/13/14 stay"
My stay was horrible. I called prior to arrival to let them know I would be driving in from NY and wouldn't arrive until 3-4am. When I arrived at 4am they couldn't find me in the system. When the manager was called I was found in a "no show list" and they were trying to charge me fees. I get to the "non smoking room" it smelled worse then what I think […] a smoking room would smell like. The bathroom had mold all around everything. The carpetting was old. EVERYTHING was unplugged, so to find the cause of, nothing working, Im moving around furniture to gain access to the the outlets. The garbadge and floor had ashes from smoking, even found a cigar leftover on the floor near the desk. They have a sleep number bed tho, nice right? Nope it was set to the hardest level and was like a slab of rock, and it didn't work. Once I figured out I had to plug it in and play with the remote that worked for like 3 seconds then froze, i had to unplug and plug it back in to work for another 3 seconds, I got a chance to lie down, did I say it was 4am when i arrived and I just drove 8hrs in the rain from NY. The bar staff was very nice and fast for a cheap breakfast the next morning. I checked out and they had the nerve to charge an extra $10 on top of the hotel.com price for parking. Which is a captive charge because their is nowhere else to park. I will NEVER stay here again. I travel to Norfolk once a month for 1 night only. I will take my chances ANYWHERE ELSE.. Read moreGenuine Hotels.com guest review
"Very nicely decorated. Very accommodating staff."
The sleep number beds are a nice touch. I had a very comfortable stay.Genuine Expedia guest review
The stay was comfortable and convenient to downtown.Genuine Hotels.com guest review
"This hotel is okay, definitely not a 3.5 stars."
I'm going to say an old saying, the first impression is what counts. 1. The first thing I noticed when I entered the hotel was the main entrance double/doors were broken and stayed open the entire time we stayed there. 2. They only had one employee checking in the guests and the line was very long for 2 AM in the morning. 3. The pictures online look […] beautiful, but this hotel is actually very OLD, and there has an awful smell in hallways. 4. I noticed a few broken items around the hotel such as door knobs and pulls. 5. There was hair in the bathroom floor, and the bathroom toilet stumbled while sitting on it, plies the bathroom toilet paper was missing and it wasn’t very clean. Maybe I can stay again, but for the price of a motel, $65-79, not for $137 + tax which was $150 per night, not including parking fees which was $10 per night. That made our per night stay at $160.00. Read moreGenuine Hotels.com guest review
"Nice hotel conveniently located"
Close to highway and central location. Our stay was enjoyable. Low marks on internet availability in the rooms; only available in computer center during our one night stay.Genuine Expedia guest review
Made reservation for a king size bed. I was given 2 double beds. Not good.Genuine Expedia guest review
"Bad location needs TLC"
Dirty rooms, staff was not friendly, staff did not appear happy at all to be there. barely anyone staying in hotel.Genuine Expedia guest review
"Stay was okay"
Hotel decor is nice but once I arrived there was a musty smell in the lobby. Once I got to my room there was a smell. The room was spacious enough for our family. The hotel needs central air conditioning. Our wall unit did not cool the room as it should it was very got at times. I do not plan on returning to this hotel.Genuine Hotels.com guest review
beds were like brick...paper thin walls...shower shut off half way through my shower...Genuine Hotels.com guest review
Overall the stay was ok. The only thing really good to me was the beds they were nice and comfortable...the woman at the front desk have an attitude problem...and the the smelled like somebody had a pet before...the bathrooms are tiny but the shower head was nice...Genuine Hotels.com guest review
The location of the hotel was great for our needs. The lounge is nice and tastefully decorated, however no one was on staff in the latter part of the night. The rooms are typical, nothing out if the ordinary. That being said while I was showering the toilet overflowed in the room. After being called down as an emergency it took maintenance 20 minutes […] to come up and check. We had to go down to the desk to request a room without it being offered to us. Gross. Unsanitary. When I talked to the woman at the front desk she was cold, uncaring, and unhelpful. I will never stay there again. Read moreGenuine Hotels.com guest review
They should make their rooms as nice and fancy as their lobby.Genuine Hotels.com guest review
Our double bed room we reserved was given away when we checked in so we were given a King bed. I had to go from the top floor to the bottom floor 3 times before we could even get in out room because the key didnt work and the phone beside the elevator didnt work. When we finally got in and went to shower the hot water didnt work. We pick up the phone […] to call the front desk and that phone didnt work. I went down stairs to request another room. We were given another room. Tried to turn the lights and tv on, no power. Called the front desk and they said maintenance would not be in until the morning. Went to take a shower and knob came off. We put the knob back on, we found out that nothing was plug in. By the way this was all at 3am when we arrived in town. The best part apart the stay was the 1 day refund thhat we were suppose to receive. Read moreGenuine Hotels.com guest review
This hotel is very deceiving. They draw you in with their elegant exterior decor. However, once you check in and go up stairs. ITS LIKE A SLAP IN THE FACE. Dirty comforters, the water in the shower was ice cold. It forced us to take a bird bath in the sink. We were very disappointed.Genuine Expedia guest review
"My stay was a good experience at this hotel!"
I would recommend this hotel to my family and friends honestly! The staff was very friendly and the breakfast buffet was delcious for the whole family. Our room was very clean but the only minor problems were the wifi was kind of slow and the showers had a leak but the staff took care of it. But I should think they should take care of the leaking problem […] in the shower that's all! Overall my stay at this hotel was good I would recommend it for the prices they offer :) Read moreGenuine Expedia guest review
Toilet didn't work, door wouldn't lock. Very disappointing. Hotel was nice on line but not the same in the room, only the lobby. I would not stay again. We paid $175.00 for one night and expected the conditions to match the price.Genuine Hotels.com guest review
"Pictures do not tell one thousand words!!"
Sleep number beds did not work...holes in the walls... bathroom door would not close.. place hadn't looked vacuumed. . Shady area..projects across the street and welfare office also across the street. Staff was limited.. restaurant was terrible half the items on the menu are not available. . Over 900 rooms only 10 chairs around the pool and most were […] broken... not handicap accessible. ..lots of stairs and only 1 elevator worked at a time.. parking lot floods BAD.. outlets hanging out of walls... the place was run down and dirty and right in the middle of the hood... never again.. Read moreGenuine Expedia guest review
This hotel needs a serious maintenance crew. I never noticed so many broken things at one hotel before. The staff was friendly though very limited.Genuine Hotels.com guest review
"Place is falling apart"
First thing- the parking is down a flight of steps, and confusing to get to from the front. You have to take your luggage up a weird flight of steps just to get in the front door. Bad first impression. Our room on the 12th floor showed signs of water damage- the ceiling and window were dirty and stained. There was loose plaster on the floor. Also, […] there were sleep number beds but they didn't work, so your only setting was hard as rock. We complained to the front desk and they said they would move us that night. When we got back to the hotel after dinner, all other rooms had been sold, and they didn't reserve one for us. The next morning I spoke to the head of customer relations, who was very nice. I feel bad b/c they're obviously dealing with a hotel w/ problems and ownership that doesn't care. He moved us to a room on the 9th floor, which was clean, but the toilet ran the entire time we were there. Didn't just run, it flushed non-stop for the entire time. Also, our room on the 12 floor had no comforter. I just assumed they didn't have comforters at this hotel. But when we moved our new room did have comforters. So weird. If they took half the money they spent on remodeling the lobby, and put it towards fixing their rooms, they'd be in much better shape. The lobby being so nice is ridiculous. Who cares about your fancy chandelier when the rooms are falling apart? What is wrong with you? Read moreGenuine Expedia guest review
"Didn't feel safe"
I generally have no issue with checking in early with hotels. However, not only did the staff tell me they were not willing to accommodate my request, but they insulted me for even asking. The next strike was realizing the hotel was located in a very unsafe area. We found a few reviews after seeing the location which suggested that theft was huge in […] both the parking lot and within the rooms themselves. Next came the flickering power over the course of a half hour and an outdoor pool overlooking a main roadway. Our hotel room didn't have a deadbolt on it (just the screw holes where it should be) either, making us feel even less safe. Our shower head faced the center of the bathroom, where if you put the water to warm - the room would flood, so we had to take a cold shower. The beds were sleep by number - ours didn't work, so we tossed and turned on the hard mattress all night while attempting to sleep. Finally, they charge you $10 per car. There were 4 of us in 1 car and stayed in 2 rooms. Despite us informing the hotel we only had 1 vehicle, they still charged us for 2. To avoid a very stressful evening - do not stay in this hotel!! Read moreGenuine Hotels.com guest review
"Pretty Nasty, especially for the price"
Severely disappointed. Not very clean or new, lots of folks hanging around outside, dirty nightclub feel inside, things broken (door locks, bathroom fixtures), and overall "run-down" feeling. Staff was relatively courteous, but seemed overworked and didn't care overly much. Bed had a huge dip and needed to be replaced. For the price, terribly disa […] ppointed. Read moreGenuine Expedia guest review
Despite arriving early and being told our room with two beds was being cleaned, we returned to find they'd given it away, and could only offer us a King. After much complaining, we got a room with 2 beds - both sleep number beds, and both broken, one so badly that the left side was a brick wall and the right had no air whatsoever... Coupled with the […] AC being broken, an elevator being out of order, and bust entrance door, I imagine the rooms couldn't be much better. AND, it was overpriced... Avoid. Read moreGenuine Hotels.com guest review
"Self service hotel"
If you are a do - it - yourself type, you will love this place because nobody will assist you with anything except for the maintenance guy. First night there was only hot water in the shower. Day 2 nobody bothered to clean the room. Neighborhood is sprawling with gorgeous project housing and is only minutes from the next COPS episode.Genuine Hotels.com guest review
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