This hotel needs a serious maintenance crew. I never noticed so many broken things at one hotel before. The staff was friendly though very limited.Genuine Hotels.com guest review
"Didn't feel safe"
I generally have no issue with checking in early with hotels. However, not only did the staff tell me they were not willing to accommodate my request, but they insulted me for even asking. The next strike was realizing the hotel was located in a very unsafe area. We found a few reviews after seeing the location which suggested that theft was huge in […] both the parking lot and within the rooms themselves. Next came the flickering power over the course of a half hour and an outdoor pool overlooking a main roadway. Our hotel room didn't have a deadbolt on it (just the screw holes where it should be) either, making us feel even less safe. Our shower head faced the center of the bathroom, where if you put the water to warm - the room would flood, so we had to take a cold shower. The beds were sleep by number - ours didn't work, so we tossed and turned on the hard mattress all night while attempting to sleep. Finally, they charge you $10 per car. There were 4 of us in 1 car and stayed in 2 rooms. Despite us informing the hotel we only had 1 vehicle, they still charged us for 2. To avoid a very stressful evening - do not stay in this hotel!! Read moreGenuine Hotels.com guest review
Despite arriving early and being told our room with two beds was being cleaned, we returned to find they'd given it away, and could only offer us a King. After much complaining, we got a room with 2 beds - both sleep number beds, and both broken, one so badly that the left side was a brick wall and the right had no air whatsoever... Coupled with the […] AC being broken, an elevator being out of order, and bust entrance door, I imagine the rooms couldn't be much better. AND, it was overpriced... Avoid. Read moreGenuine Hotels.com guest review
"Self service hotel"
If you are a do - it - yourself type, you will love this place because nobody will assist you with anything except for the maintenance guy. First night there was only hot water in the shower. Day 2 nobody bothered to clean the room. Neighborhood is sprawling with gorgeous project housing and is only minutes from the next COPS episode.Genuine Hotels.com guest review
"love the experience"
Me and my hubby planned a last minute trip to va beach, all the good hotels on the beach were booked. So we picked this place...it was nice, clean, and not too far from the beach. The staff was very helpful. The room renovated and nice. Great experience, for a good priceGenuine Hotels.com guest review
"Good Price For an Average Stay"
The room was clean and comfortable and the price was good. Unlike most hotels in this price range there was no breakfast included in the price. I very much disliked that the only way to access the lobby from the parking lot was by a long, rather steep, outdoor staircase and would steer away from staying here again for that reason.Genuine Hotels.com guest review
"Adequate if you don't have another option"
Very pleasant staff - and that's about the end of it. The decor is hideous, the appointments ancient and/or broken. For example, the sleep number beds deflate within a few minutes. The lighting fixture in the bathroom was broken. The comforters are twin size stretched across double beds. The toiletries are from the Dollar store. The TV is a Zenith tube […] type circa 1980. It met my needs for a few hours sleep, but for the money stay at a chain. Read moreGenuine Hotels.com guest review
"Room condition is fine. But service is average"
The first day I moved in, there is no Internet Service in the room. It took like 2 hours until the front desk figured out that it is their problem and changed to a room in the other side to pick up Wifi signals. I can understand that the hardware problem happens. But they should not take 2 hours to solve the problem. The room itself is nice.Genuine Hotels.com guest review
"walking distance from restaurants"
Pool was not in operation and we were there 4 days with sunshine every day. The hotel did not appear to have any "concern" in getting the pool up and running. Did not see anyone working on it. Housekeeping only happened one day while we were there. Granted we did not leave the room until around 11am. We were told it would get cleaned the 3rd day while […] we were out. Returned 3hrs later and it had not happened. We were provided with clean towels however. Read moreGenuine Hotels.com guest review
Friendly staff and nice lobby. Rooms have been updated by drywall issues where it looks like water damage in ceiling.Genuine Hotels.com guest review
I would not stay at Norfolk Plaza again. The room was average. There was no remote for the out-dated TV. When I the remote was requested it was supplied promptly, but several of the buttons did not work. There was a constant annoying "ticking" noise coming from the air conditioning unit. The room was equipped with "Sleep Number" beds, however, the buttons […] on the controllers did not work. The good thing is that it was walking distance to bars, the mall, and restaurants, but also directly cross the street from a high crime area. Read moreGenuine Hotels.com guest review
"Would Stay again"
My family and I stayed here and it was great. There were two problems however; 1. the wifi was not working and 2. the pool was closed (they didn't say why). Other then those two things everything was great. The staff was friendly, the room was clean, the beds were nice (once you adjusted them of course), the bathroom was clean, but we could have used […] more towels and wash cloths, and it was quite. Would stay again for sure. Read moreGenuine Hotels.com guest review
Felt like I was at a Casino. It was a bad flood. I felt the hotel should have roped off the flood area to protect the cars of it's guestGenuine Hotels.com guest review
After enduring a 3.5 hour flight delay and an after midnight arrival, I greatly looked forward to a good night's rest. I was not disappointed. Upon entering my room I walked into an alcove with a full beverage bar, separate living room and a good size bedroom. Because it had rained heavily the night before several streets in the area were flooded so […] I did not get out and walk the area and explore its offerings. Gratefully, I was granted a late check-out. Read moreGenuine Hotels.com guest review
"not the greatest"
Room smelled horrible, expensive for what it wasGenuine Hotels.com guest review
The stay was fine with the exception of I placed a mastercard on file when I reserved the 2 rooms. When i arrived I placed the 2 rooms on a visa and told them not to charge the mastercard. they went ahead and charged the master card. After several phone calls to the hotel I have had no response. i only hope they will not charge the Visa as well. Will […] not stay there again due to the mix up with the charges. Read moreGenuine Hotels.com guest review
"The Walls Could Talk"
Room was nice but the bed was too hard, felt like a stiff board and not a mattress.. the sleep number system didn't work. The walls are tissue paper thin. I could hear everything the next door occupants said and if they were near the adjoining door, it was if they were in the room with me.Genuine Hotels.com guest review
"problems in and out"
The photos on line were misleading, I expected a funky fun boutique hotel. Not the case, interesting decor in the lobby, but it ended there.Staff and guests congregating at the entrance smoking - YUCK. When I arrived there was no water in the hotel - they told me it would be on in an hour after some repairs (no big deal - everyone has repairs), but […] it took several hours to come on. The key card did not work, I had to go back downstairs. The locking mechanism was broken on the door and I could not close the door after I got into the room. Read moreGenuine Hotels.com guest review
"We had a great day!"
I have read many room next reviews on this hotel and went in a little afraid of what to expect in my room. As many others have said, the lobby is absolutely beautiful. Upon getting into my room I was surprised to find it modern, attractive and clean. There was no flat screen TV, but that really is not a big deal to me. The only things that I would change […] is for the TV to get more channels, and for the beds to be bigger. I had two double beds in certainly would have preferred queens. Besides that everything was attractive and well-maintained. We had a meal in the restaurant which was both priced very well for a hotel restaurant and our meals were quite good. The only complaint about the restaurant is that both days we went there is only one bartender who doubles as a server. If the bar is very busy and you want service on the dining side it may take a wild for you to get your food. We came at just the right time where we were able to be served quickly, but I know many who came after us who complained about the wait. Overall this was a very nice hotel for the price and served our needs just fine. It was a straight shot to the Virginia Beach convention center which was our reason for the trip and much cheaper than staying in the hotels on the beach. Read moreGenuine Hotels.com guest review
"CONVENIENT TO THE SCOPE"
CONVENIENT TO THE SCOPE, CLEAN, FRIENDLY STAFF .STILL HAVE THE BIG BOX TV'S BUT THEY WORK. WE WILL BE BACK NEXT YEARGenuine Hotels.com guest review
"Very nice hotel"
The Jr. Suite was a lot smaller than I thought it would be.Genuine Expedia guest review
Convenient to downtown Norfolk. Very nice hotel.Genuine Hotels.com guest review
"very convienent to the places I needed to go."
Overall my stay was good. Had a clogged face bowl. Otherwise no complaints.Genuine Hotels.com guest review
"It's looks good from the outside"
The staff was very polite. The issue is the hotel is old and it actually smells old. It looks really nice on the outside, and is within walking distance to many things. I would have had a better stay at a holiday inn express for less money.Genuine Expedia guest review
"Nice Room for the price"
Other than the sleep number bed not working (hard as a rock), you can hear LOTS if noise through the walls and was charged $10 for parking that no one told me about it was a nice updated room & super close to the scope.Genuine Hotels.com guest review
the hotel is quite eclectic, the decor is beautiful. But the staff wasn't very accommodating as we did check in at 1:30am. There was an issue with their water system and as a result our tub wasn't drained and the toilet was left full. We were in for a family emergency and the location was perfect for coming and going to the hospital. The food in the […] restaurant was really good and the staff during the day was very nice. the location itself, while convenient, was not in the best neighborhood.Overall it was a decent place to stay for what we came there for. Read moreGenuine Hotels.com guest review
"close to popular Granby St restaurants"
Easy in and out for downtown Norfolk.Genuine Hotels.com guest review
"the hotel is in need of repair, outdated tv,"
the tv was small and out dated the comfortor was worn and thin and dirty, air cond system is out dated. the staff did know what they were doing. one said you had a continental breakfast and there was not one, no room service of any kind, the bar and resurant closed at 9 pm. lot of out dated furniture. was not a pleasant stay by any meansGenuine Expedia guest review
"Close to Norfolk Scope"
This hotel was obviously once the "Grand Dame" of Norfolk. Still well appointed. Within walking distance of our destination - Norfolk Scope! Free parking!Genuine Hotels.com guest review
"wouldn't use this hotel again"
The hotel lobby was beautiful.. however only one elevator worked. The room was not un the best condition. The walls were dirty. The beds were not comfortable. The room, overall, needs a lot of updating. As does the hallways. My daughter was actually afraid to walk the hallways and even go into the room. I wouldn't recommend this hotel.Genuine Hotels.com guest review
"good, solid hotel"
good solid hotel, good staff, clean, tasty mediterranean restaurant across the street. I was doing a trade show across the street at the arena so I didn't go very far.Genuine Expedia guest review
Was very very close to Venue. Rooms were ok. Room didn't have and we asked and couldn't get shampoo or conditioner.Genuine Hotels.com guest review
Very comfortable, clean,and the staff was excellent! The location was very convenient and a Restaurant located on site! I loved this hotel. Any time I am in the Norfolk area, this is the hotel I would prefer to stay!Genuine Hotels.com guest review
"Very Close to Scope"
My stay was accommodating regarding the event that I was attending, which was the MEAC Basketball Tournament. I was a bit surprised that there was no MEAC Standings Chart in the Lobby for those who want to browse where things are and no chart readily available to be shown for the theme of things. I also didn't think much of the lighting in the room, […] too dark. The TV's are old and not clear, and the technology of the TV's don't show a whole screen, wow, really??? Read moreGenuine Hotels.com guest review
"Great hotel until amenities are limited"
I love everything about the hotel. It was nice.... Unfortately the most important thing that every hotel guest expect are wifi service and showers. I could not connect with Wi-Fi during my stay. Also, I couldn't shower because the shower was broken. I wish things could work properly for me to feel 100% satisfy during my stay. Check the shower knob and […] make sure it runs properly before you get settled. Read moreGenuine Hotels.com guest review
The front entrance is elevated and can't bee seen from ground level w/o signage to direct guests to the ramp to the front entrance. Not saying I didn't miss the sign. I could have (I AM a guy after all). But we were actively looking for it and neither of us saw it. This meant we had to park in the lower lot and carry our bags up more than 30 stairs […] because there were no elevator signs in sight. At the front desk a guest is complaining about a noisy neighbor. While one employee listens, another employee acted as if we were an inconvenience to her and mumbled her thoughts on the guest under her breath. We were in Norfolk for a concert and were surprised that event parking was free! But the front desk told parking was $10 extra because we booked through a third party. I booked an upscale suite at The Plaza - a hotel that's known for its upscale experience. Well, I've stayed in much nicer rooms for half the price. It was clean. I'll give them that. But the luxury stopped there. There were cables loosely running around the rooms' baseboards leading to 27" 'box' televisions - similar to the one I had in 1993! I went to the fridge for water but it was empty. The Plaza can't splurge on bottled water for their guests? There’s more, but you get the idea. This is the 1st time I've used hotels.com. I'm not holding them responsible, but I'm disappointed they would promote a premium-priced hotel with such an underwhelming experience. Read moreGenuine Hotels.com guest review
We stayed one night as I was vising my son who attends ODU. The staff was friendly, the Hotel was clean and the room was nice and clean as well. We would stay again.Genuine Hotels.com guest review
Close proximity to downtown. Clean room. Friendly staff.Genuine Expedia guest review
"Close to Scope"
Great hotel except I couldnt get HOT water from the shower.Genuine Expedia guest review
"Good choice for location"
We chose the room to walk to a party held at a nearby location. For that purpose, it was perfect. Had one minor water issue with the room, but the staff was extremely helpful and accommodated the situation immediately. Folks seem to have problems with this place, but we did not. Yes, the TVs were older, but we weren't there to watch TV in the first […] place. The staff were very friendly and helpful. Watch booking through outside sites...we found the prices cheaper, and the parking free, by booking with hotel. Read moreGenuine Hotels.com guest review
Receptionist wasn't very pleasant...pictures of hotel are very deceiving...no flat screen tv only a 32" box tv with fuzzy channels...lamp on the side of bed was broken and didn't work and the bathrooms lighting was really bad. When my husband went to shower he put the setting on hot but it kept coming out cold he adjusted it to the middle but he just […] got it warm. The block the hotel was located in looked scary...not worth the money I paid for it. It felt like a motel rather then a hotel which was very disappointing being that it was my 10year anniversary....oh yea and walls were super thin...we got woken up at 3 am to the people in the room next door making love. Would not recommend this hotel to anyone! Read moreGenuine Hotels.com guest review
"Centrally located, but run down."
Property not part of a chain but has been taken over by an independent owner. Hotel is in need of a significant upgrade. Lobby is dated and smells moldy. Rooms are large, but furniture and electronics are dated (CRT television, dorm-style fridge with noisy compressor, heating system that is beyond noisy). Walls are thin, and there were a lot of noisy […] guests that enjoyed hanging out in the large spaces on each floor in front of the elevators until all hours of the morning. Bathroom plumbing needed a lot of help as well. Read moreGenuine Expedia guest review
"Pretty Good Hotel for Price"
The hotel itself is actually clean and nice with good accommodations. It is also in the center of Norfolk, very close to downtown. However, it is right across the street from the Greyhound bus station and an area that is not so nice. I would not walk around at night by myself, but I felt completely safe driving anywhere. So as long as you're not expecting […] to walk around a lot at night, it's in a good location. I did walk to a coffee shop downtown during the day. Also, the WiFi int he rooms was not working the entire time I was there. The hotel did comp my parking fee due to the inconvenience, but they did not seem like they were going to fix that anytime soon, so I would be sure to check to see if it is working in the rooms before booking. The WiFi did work in the lobby or they had a small business center with two computers for use, but the internet was so slow there that it was not worth using in my opinion. Overall, this was a pretty good deal for the amount that it cost, but there were certain amenities that were missing. Read moreGenuine Hotels.com guest review
"I changed hotels"
I hope the reason why it was like that was because of the snowstorm that was in Virginia at the top. but I did not sleep there not one nightGenuine Hotels.com guest review
"The rooms were disappointing"
The hotel had a very nice lobby, the lighting and decorations were nice. So in my mind I thought the rooms would equal the quality and time they spent on the lobby, unfortunately I did not find that to be the case. When we arrived we signed a paper saying no smoking, but the first room I walked into blew me away with smoke smell so we changed rooms […] and the second room. In this room the heater/ a/c unit was broken and would not turn on at all. So I got to hear the annoying sound of the fridge going on and off throughout the night and the wind blowing through the a/c unit. The other disappointing part is a charge of $10 per night to park. There was plenty of parking on the street and there was never a mention at the front desk that they would be charging this amount, they just assumed you knew or wouldn't argue the amount after it showed up on your card. For the price we spent that did NOT include a breakfast, I was disappointed with the overall experience we had. Read moreGenuine Expedia guest review
"DON'T STAY HERE"
OTHER THAN THE FACT THAT THAT THE INTERNET WAS DOWN, THE ROOM WAS DIRTY, THE BED WAS BROKEN THE BIGGEST PROBLEM IS THAT IT ACROSS THE STREET FROM THE WORST PROJECT IN NORFOLK. WHEN THEY FOUND OUT WHERE I WAS STAYING MY CUSTOMER INSISTED THAT I NOT SPEND A SECOND NIGHT THERE!!!!!!!!!Genuine Expedia guest review
"Great location in Ghent"
It is a very unique hotel. It tries to be a chic hotel but falls short. The rooms have adjustable air mattresses but the controls did not work on one of them. The TV was an older model with a remote control that did not work. In room coffee is terrible. Location is great and the price is a great value.Genuine Hotels.com guest review
The room was comfortable but could have used some repairs and updating.Genuine Expedia guest review
Very convenient, excellent locaton.Genuine Hotels.com guest review
"A great hotel in the heart of the city of Norfolk,"
Love the hotel! It is always my choice hotel n Norfolk, Virginia.Genuine Hotels.com guest review
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