"Good alterantive to a pricy room at the casino."
The hotel was surprisingly nice. We did not expect the full kitchen and two rooms. The bedroom was nice but the hide a bed was not very comfortable to sit on. This is a nice location and price when the Casino is in winter visitor pricing. Short cab ride if your going to a concert.Genuine Hotels.com guest review
"Huge disappointment :("
The room felt so unclean. The bath towels were very small and felt like sandpaper. They only stocked it with 2. The comforter/duvet cover was stained in several places (they had a decorative thing laying over the stains to hide them.) We only had 2 (very lumpy and flat) pillows for each bed. The sofa bed was all tweaked. It was nice having a full size […] refrigerator, and the location was in a great spot for us, that's about it though. Read moreGenuine Hotels.com guest review
The TV in the den did not turn on and the remote was missing. I called the front desk to request another room and I was told I would hear back within 30 minutes. I did not hear back from anyone. Having no TV was not a deal breaker, but I was disappointed in the level of customer service by the front desk.Genuine Hotels.com guest review
Loved it and will recommend this location to others. Staff was friendly and very helpful.Genuine Hotels.com guest review
"Happy New Year's Eve Couple"
Of all the hotels I have stayed at I think your bed was THE most comfortableGenuine Hotels.com guest review
"visit to chandler az"
We loved the suite and location and chose to extend our stay there for another night. Highly recommend and will definitely stay again.Genuine Hotels.com guest review
The facilities are showing their age. There is virtually no sound insulation between the floors or the rooms and hallway. Location was convenient, off several freeways. Breakfast was filling and waffles were a plus. Linens were clean but sofa bed very squeaky and bedding very old, worn and full of holes. Toilet leaked and floor was constantly wet. Nice […] to have two bedrooms and full refrigerator. Read moreGenuine Hotels.com guest review
We stayed just one night. The hotel had a funky smell to it we think it was the carpet. The carpet was really dirty. The room a few doors down had trash laying in the hall outside of the door that was there when we checked in and the next day when we checked out. No one picked it up. The refrigerator made a racket all night and the kitchen sink didn't […] have water to it. The front desk staff was nice but we won't stay here again because of the lack of cleanliness. Read moreGenuine Hotels.com guest review
Always a great stay.Genuine Hotels.com guest review
Thanksgiving visit with relatives. Suite was extremely comfortable. Staff very helpful. Location excellent. Very good hot/cold breakfast included. Several restaurants near hotel for lunch & dinner. Washing machine & dryer on site, if needed.Genuine Hotels.com guest review
the breakfast was always lukewarm, we had issues with 2 different sets of room card keys not working, the furniture was rather hard for sitting on, the pool was nice, also the computers need more memory as they were very slowGenuine Hotels.com guest review
Had no issues with anything. Enjoy having the kitchenette with the Refrigerator. As always, the people behind the front desk were very friendly.Genuine Hotels.com guest review
"This place is not for us"
We liked that the suite had a door between the bedroom & the rest of the suite. Don't bother bringing a loofa because the towels are so rough, you will be exfoliated by them alone. The hallway carpets were filthy. You could see daylight around our entire door, so you could hear every person who walked by. When I complained about the refrigerator being […] very noisy (waking us up all night), I was told that they needed to get that looked at for the next guest!! You had to access the breakfast buffet by taking an unlit path from your building to a separate building. Since we had to leave early each day, it was very dark. Although the breakfast was usually good, most of the food was cold when it should have been piping hot. Since the front desk was in a separate building, except to make a complaint when our keys didn't work one night, there was no contact with hotel personnel. They put a "pending charge" on our credit card for "incidentals", which is still on there 3 days after checkout! We wouldn't stay at this hotel again. Read moreGenuine Hotels.com guest review
Suite was clean, however, my first morning in the room, the water wasn't working. A couple electrical sockets didn't work either.Genuine Hotels.com guest review
"Not staying there again!"
Room wasn't very clean. Kinda smelly. Beds weren't very comfy and the sofa bed was like sleeping on springs. I won't stay there again.Genuine Hotels.com guest review
"Not Bad for the Money"
AC was loud, Bed was like sleeping on a Board but the kitchen/Price and access to Phoenix was worth the price. With a softer Bed, I would consider staying on additional stays.Genuine Hotels.com guest review
"Not worth the money!"
Dirty! Old! Smelly! Towels and pillows are old and stained.Genuine Hotels.com guest review
"Dirty & smelly!!!"
Definitely not a 3 star!!! Bathroom was disgusting, they should throw away those stained, stinky, hard towels! Carpet is gross. My family and I travel a lot, this hotel is by far worst than 1 or 2 star hotels. The housekeeper came to service the room and we were getting ready to leave so she said she'd be back in an hour, she didn't! We had to go to […] the office to get "clean" towels and toilet paper. Breakfast is lame too. Seriously look elsewhere! 1st and last time staying at a Hawthorn! Read moreGenuine Hotels.com guest review
Hotel was clean and super friendly.Genuine Hotels.com guest review
"Better than home!"
Was first upset about no elevator to second floor, but it wasn't really an issue. Everyone was friendly and accommodating. Felt more like a resort than a hotel.Breakfast was good. Pool and hot tub clean. Room clean and bed comfortable.Can't wait to go back. Easily accessible to interstates, shopping, rrestaurants and casino' s.Genuine Expedia guest review
The beds and pillows were uncomfortable. The faucet in the kitchenette was old and leaked when the water was turned on. The light in the bathroom was coming out of the ceiling. However, the staff was pleasant.Genuine Hotels.com guest review
"Forgotten Kindle returned to me"
Very clean, large room. Full kitchen, large bathroom. Good value, great breakfast. No complaints whatsoever I left my Kindle there by mistake and they found it and are mailing it back to me. Not all hotels would be that honest. That gets big points in my mindGenuine Hotels.com guest review
"Large comfortable suite"
Staff was very friendly and helpfulGenuine Hotels.com guest review
Great hotel stay Big room, clean, service very nice, friendly, helpful.Genuine Hotels.com guest review
Very goodGenuine Hotels.com guest review
"Convenient to Interstate Highway 10"
Everything was very user friendly...after having driven for 12 hours and although my stay was very brief, I enjoyed having so many eatery options and such a clean and comfortable room/suite.Genuine Hotels.com guest review
"Close to Interstate"
Clean room and breakfast was good. It was more than what I expected for the price.Genuine Hotels.com guest review
The room at the Hawthorne was very pleasant. Clean and comfortable for our brief stay. Close to freeways, shopping and a wonderful breakfast & lunch place next door.Genuine Expedia guest review
It was a great place for the money. Stayed in a two bedroom suite....rooms were spacious and clean.Genuine Expedia guest review
We loved it. It was my 7mth old daughter's first trip away from home and instead of a small stuffy hotel room with limited space, we had the bedroom, living room and we had a full kitchen. It was awesome, convenient, and comfortable. We will definitely be booking more stays at Hawthorn. Plus the breakfast included was a bonus and delicious.Genuine Expedia guest review
Toilet clogged twice, I had to do the plunging, one day house keeping did not clean the room, by the time I got in the housekeeping staff had already left. Air conditions unit would not regulate to the temp I had it set on. It was either freezing cold in the room or hot. The room I was in needed a definite remodel. Breakfast was good.Genuine Expedia guest review
"Close to family"
Great customer service. had an uncomfortable bed. wes changed to another room. worked out great. Thank you.Genuine Hotels.com guest review
"Visit to Chandler, AZ"
Very comfortable and good quality hotel. I would recommend this hotel to anyoneGenuine Hotels.com guest review
My family and I had a great and comfortable stay in this facility.Genuine Hotels.com guest review
The hotel and location was great. The bed was very lumpy and uncomfortable. I saw mattresses in the trash and new mattresses in the office but ours hadn't made the rotation yet. We really like having the free hot breakfast every morning. The WIFI was spotty and unstable most of the time. Very difficult to get many on line tasks done. The pool was great […] and we were in it every day. Read moreGenuine Hotels.com guest review
Got in about 8pm after 30 hours of traveling from overseas I was pretty exhausted. Staff was courteous, room was clean and comfortable, breakfast was okay.Genuine Expedia guest review
Rooms were nice but pool was not clean.Genuine Hotels.com guest review
"Excellent, but bed/pillows made sleep difficult"
All was excellent, but the beds were like bricks and pillows were like seat cushions from a couch of the 70'sGenuine Hotels.com guest review
We have stayed several times in the past. Our room is always well located - near dining hall and pool. Staff is always helpful and courteous. We will definately stay in he future.Genuine Hotels.com guest review
The Hotel was in a descent location and met our needs for our stay. It was clean and comfortable. Breakfast was okay but nothing special.Genuine Hotels.com guest review
"Very comfortable, nice area"
Great place to stay! Loved the room, loved the pool Breakfast was just okGenuine Expedia guest review
"Center of Everything"
The stay was very nice. Hotel was close to where I needed to travel. Only thing was a little mold on top of one part of the tub, other than that the room was clean and very comfortable. Breakfast was a plus with eggs, potatoes, meat and waffles, fruit & yogurt. Didn't have to go out to eat. Staff was friendly and helpful. Would definitely stay here […] again. Read moreGenuine Hotels.com guest review
Hotel was nice and clean and my kids were happy to find the pool is heated. Breakfast was decent, nothing spectacular but warm and filling. I'd return.Genuine Expedia guest review
Nice hotel. I stayed in bldg 1. Hallways had musty odor and seemed not to be air-conditioned. The room had the same odor but this went away when I turned on the air-conditioning.Genuine Expedia guest review
"Our room smelled horrible of fish"
I called the front desk immediately about the horrible smell of fish and was told she would send housekeeping up. They never showed up! I had to go to the nearest cvs and by air freshner and candles. It still smelled with those. The front desk never offered any help with the problem! They obviously knew about the problem as I discovered all the windows […] were open. Nasty place and will never go back!!!! Beware! Read moreGenuine Expedia guest review
"Hawthorne Beds are hard and Uncomfortable"
The bed was uncomfortable because it was so hard. The fold out bed was no better, that was worst. Sleeping on the floor was the most comfortable. There was a bug along the door and tried to hop into the room, I stepped on it. I asked for more blankets and the front desk passively stated they don't have any extra blankets. Upon check in I asked if we […] could be moved to 2 queen bed room and I was told the rooms were all taken. I asked if they could let me know the following day if there were any opening. They never called me back. I also reported the bug but the clerk just didn't seem to care. The location was great but the front desk employees were not helpful at all. Read moreGenuine Hotels.com guest review
"Everything great but the bed...."
Mattress was HORRIBLE. End of story.Genuine Hotels.com guest review
"Hotel trying to save money..."
Hotel seemed in need of repair. Mattress was broken so had to sleep on it first night. Lighting in bathroom was so 'green' that we couldn't see in the mirror!Genuine Expedia guest review
It was a little dated, but comfortable. The staff was friendly & helpful. The location was perfectGenuine Expedia guest review
"Pictures make it seem nice"
The hotel looks nice on Expedia, but don't let it fool you. The beds are horrible and stiff. Housekeeping missed our room three times. The carpets were dirty. The walls were chipped and missing paint. You can hear the people above you clear as day. Someone had spit up a pile of blood on the side walk right outside the pool area and itwas never cleaned […] up. The landscapers trimmed trees and left the trimmings on the ground until the next day. This hotel needs a serious update in beds and cleaning. The towel bar fell off the wall in the bathroom. The drain in the tub backs up while you take showers too. BEWARE!! Read moreGenuine Expedia guest review
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