The staff was great and tell accommodations were above par. One of my better hotel stays.Genuine Hotels.com guest review
We enjoyed our brief stay. Easy check-in. The room was a good size with nice amenities. Staff offered great customer service. They were friendly, helpful and more than willing to help accommodate my family during our stay.Genuine Hotels.com guest review
Very modern design throughout the hotel. We had three older teenagers with us and were very comfortable with the room accommodations. And everyone had an outlet for their phone chargers! Great breakfast service and the staff was extremely friendly and courteous.Genuine Hotels.com guest review
"will stay again"
I loved the hotel. Beds were comfortable. Breakfast was delicious. Rooms are spacious and its in a great location. The only thing was the fridge in the room didn't work very well, and the shower always had this sand-like stuff build up at the bottom after showering.. it was odd. Overall the hotel was great though!Genuine Hotels.com guest review
The staff were extremely friendly and helpful. Breakfast was good. They had a small bar, a little bakery and made to order sandwiches as well as room service. Nice location close to Arboretum, with lots of shops,entertainment and food options.Genuine Hotels.com guest review
Excellent place to stay. Very courteous staff. Will definitely stay againGenuine Hotels.com guest review
Room was spacious and clean. Staff was very friendly and attentive. Breafast was pretty good and maintained through out the morning.Great location next to plenty of resteraunts. Will be backGenuine Hotels.com guest review
"Good for a "nothing fancy" option"
This hotel was nice. It met our needs, which really weren't very grand. We just wanted somewhere clean, nice, and comfortable. We weren't looking for the royal treatment. Customer service was nice...no problems. The room was plenty spacious, and comfortable. My only complaint is that room service never came to clean/replace sheets and towels, etc. Overall, […] satisfactory for what we were seeking. Read moreGenuine Hotels.com guest review
I highly recommend this hotel because the staff was extremely friendly and welcoming, the room we book was a double. The room also came with a couch that was a pull out bed which was a PLUS, a table for 2, a desk,and a small refrigerator. Everything in the hotel was neat and clean!Genuine Hotels.com guest review
Really clean and friendly helpful staff! Great area too! Lots of fun things to do right around you!Genuine Hotels.com guest review
"Awesome place to stay for Lasik procedure"
Everything at this hotel was great. Would def. stay there again.Genuine Hotels.com guest review
"Quiet comfortable stay"
The room was clean and spacious with the separate living area that had the refrigerator. The staff was very helpful and courteous. The breakfast had a good variety and staff was on top of things to make sure items were restocked. The location was great. Close to the movie theater, Target, and 2 shopping places (Arboretum & Domain). Would recommend this […] hotel to others and would stay again myself. Read moreGenuine Hotels.com guest review
We will stay here again soon! Very clean and spacious roomsGenuine Hotels.com guest review
"Comfortable room, near highway and whole foods"
Room is a pretty good value and comfortable. If you rely on room service, realize that there isn't any (although I'm sure they would accommodate special requests). Staff was friendly and professional.Genuine Hotels.com guest review
Great place. Don't buy in to the negative reviews, people will find anything to complain about. Very friendly staff, good breakfast, and nice clean room.Genuine Hotels.com guest review
"Great Service - Close to shopping, great breakfast"
This hotel was very spacious, clean rooms, close to all the shops at the Arboretum. The breakfast is so much better than most and FREE! The service is great. Love this hotel for the price.Genuine Hotels.com guest review
I am going to try and keep this short and sweet. The location is great and the room was very clean(but half the outlets didn't work, the cable on the tv was not working, and the bathroom was way way way to small). My main issue is with the service and staff. I booked two nights and had last minute changes to my plans which caused me to have to cancel […] the last night. I called the hotel to ask if I could get the last night refunded. After all I was not going to be in the same state. While I understand the cancelation policy I feel that hotels and their staff should try to be as flexible as possible and to be accomindating, especially when I could stay anywhere in town, or at one of the other two hotels right next to this one. Well apparently I am wrong and was charged for a second night. So because Read moreGenuine Hotels.com guest review
"Close to shopping and restaurants"
Overall we enjoyed our stay over the Fourth of July weekend. The hotel was booked and it took a long time for them to clean the room. The towels were a little worn. Staff was friendly and helpful. There is a Dave and Busters across the way and Buccu de Beppo is next door.Genuine Hotels.com guest review
"Great hotel but no sleep due to loud kids!"
Overall, this hotel offered exactly what we were expecting. Exceptional value for the money and a convenient location to shopping, restaurants and a short drive to downtown. The room was very spacious and layout was functional. Every positive review posted about the amazing breakfast buffet is accurate. Great job, Hyatt Place! Unfortunately, during […] our two night stay, there was a group of children (12 and under), who were left unsupervised and stayed up until 4am slamming doors and running through the hallway. The first night, starting around midnight and lasting every 30 minutes, we would hear a loud "Bang!"--as an adjacent room door slammed shut. This continued until 4:00am and the same situation occurred the following night, except giggles and flip flops running through the hallway were an added bonus. The timing coincided perfectly with our sleep schedule--every time we were about to doze off, "Bang!". Just when we thought, the disturbance was over, "Bang!". The a/c system in our room offered some soothing white noise, but for some reason, it would turn off and then turn on again randomly in the middle of the night. Between the loud door slamming and a/c system, none of us slept very well, but we would probably stay here again if visiting Austin. Our teens loved the breakfast, proximity to great shopping and the spacious room. Read moreGenuine Hotels.com guest review
This is an excellent property--great location, great service, great amenities! I'm in Austin for business once a month and I always stay here.Genuine Hotels.com guest review
"good location, simple and small hotel"
Great location along the MoPac. The hotel is small and simple. Room was spacious but the bathroom is tiny. Bad shower design; the water pooled all over the floor. Good breakfast options for a complimentary breakfast. Would stay again.Genuine Hotels.com guest review
Good hotel and good breakfast. Room was very roomy and big and clean. A bit far from downtown but price with breakfast included was right.Genuine Expedia guest review
"Great Room, Lousy Bathroom"
Overall, we were very pleased with the room. The temperature maintained pretty well and the beds were very comfortable. The biggest issue was with the design of the bathrooms. The separated room with the commode and shower was WAY too small, so much so that the door couldn't open all the way, and you had to squeeze past the door just to get into the […] shower. The other issue was the shower itself. The glass panel had a significant leak in the bottom gasket, creating a large puddle in the bathroom after taking a shower. Despite these issues, overall, we were very pleased with the room and the staff were excellent. Read moreGenuine Hotels.com guest review
"excellent personnal service"
excellent, recommend, Quality of serviceGenuine Hotels.com guest review
"Good but could be better"
We've stayed at a few other Hyatt Places in the past, and this was the lowest among them. The breakfast is better than the others we've visited, but the seating was lacking and what was there was a bit awkwardly arranged. No ice machine on our floor (every hotel I've EVER stayed at has always had it on every floor; this location was only 3 floors and […] only had 1). Otherwise, overall good. I like their new smart thermostats (that use your room key to keep it active). Read moreGenuine Hotels.com guest review
"convenient and roomy."
Need a better selection of quick snacks, but overall it was a nice hotel for a good price. The view was of the parking lot or highway, but that made it convenient.Genuine Expedia guest review
"In a nice area"
Nice hotel, but our room had leftover hair in the bathroom from the previous stay, and the shower flooded the bathroom. The breakfast was a little bland. for a good price and a good location I would always consider staying at a Hyatt.Genuine Hotels.com guest review
Great hotel, very reasonably priced. I would highly recommend everything but the breakfast.Genuine Expedia guest review
"not shine as it pictured"
All rooms have ACs from 80-90s in room which are very loud and cannot be tuned to low fan due room key control unit. Stuff agreed to move us after arguments. Breakfast was OK, no eggs, oats finished the early (had last bowl) and wasn't refilled. Eat in lobby, not in a dining room. I know Hayyat for long time, this didn't feel like Hayyat.Genuine Hotels.com guest review
Very comfortable especially with kids. Only thing was not told of energy saving set up television would go off every 30 minutes the front desk should have informed us.Genuine Hotels.com guest review
"Will come back!"
Great staff, amazing room, great view & breakfast. Will definitely recommend for your next Austin stay!Genuine Hotels.com guest review
"Nice as Always"
The only complaint during this stay is that the temperature was difficult to control and get set perfectly.Genuine Hotels.com guest review
"Probably Wouldn't stay again"
The reviews online and photos made this place seem nicer then it was. We probably wouldn't stay again. The rooms clearly say no smoking but there was a stale smoke smell throughout our room and we were very sensitive to that since we dont smoke. The room was spacious and clean and the beds were comfy but very small. It was little things. Like the bathroom […] wasn't very clean and was old. Old outdated carpet and other things around the hotel were a little old and falling apart. It was good enough for the night but we probably wouldn't stay at a Hyatt place again. There are much better hotel chains to choose from. Read moreGenuine Expedia guest review
I requested a room with 2 double beds, but none was available when we arrived. They were able to put us in a large room with a king bed and couch/bed. It was OK but if it was a large person it would have been uncomfortable.Genuine Hotels.com guest review
"A Few Days in Austin"
Pleasant and proficient service.Genuine Hotels.com guest review
"Lack of trust"
Very welcoming upon arrival though not knowledgeable of the local restaurants hours of operations. Failed to give me the wake-up call I requested and failed to order the taxi to take me to the airport and no one was at the front desk at 6am that morning! After a mad dash and due to a delay with my flight I was able to make it BUT the stress level of […] not being awakend as promised and having to order a taxi after the arranged time and rushing through to the airport and my flight makes me hesitant to return to this particular hotel. I will be visiting Austin quite often for business purposes! Read moreGenuine Expedia guest review
Clean, great staff, and walking distance to shops and resturants. Centrally located to the happenings of Austin.Genuine Expedia guest review
Very nice and clean hotel! Staff was very nice and helpful!Genuine Expedia guest review
"close to shopping"
very niceGenuine Hotels.com guest review
The hotel would have been fine if it weren't for the energy saving thermostat control, which did not work in our room. The first night we called the front desk (twice) to inform them that our thermostat control had no power and the room was getting uncomfortably cold due to the a/c running constantly with no ability to shut it off. It took about 30 […] minutes for them to arrive (by that time we were wearing parkas in the room.) They disconnected some wires that were hidden behind the television, which resulted in no air at all. This was okay, perhaps a little warm and stuffy during the middle of the night, but we were able to tolerate it. The next night, the same thing happened, but since it was very late at night, we decided not to call the desk. The room was absolutely freezing and there were no blankets in the room. We reported the issue to the front desk twice and they did not seem too interested. Will not stay there again. Read moreGenuine Hotels.com guest review
"Over night stay on the way to Horseshoe Bay Resort"
Our room we stayed in at this location was nicer than a standard room at the Horseshoe Bay resort.Genuine Expedia guest review
Wonderful hotel. Good service. Very clean and a perfectly designed room for our family of 4. The continental breakfast left a bit to be desired...not much fresh fruit and difficult to get through the line with the large crowd.Genuine Hotels.com guest review
I loved the location of the hotel with the close access to local shopping stores, entertainment, restaurants and only 10 minutes from downtown Austin. Will stay here again on my next visit!Genuine Hotels.com guest review
Nice hotel. Good location for visiting daughter at UT Austin since it's a short drive to campus and also close to The Domain and The Arboretum. Was very crowded at breakfast and few choices to eat by the time we arrived at the buffet. Overall, pleased with stay.Genuine Hotels.com guest review
"Nice, comfortable stay"
Very pleased with our experience here. Beds were comfortable with crisp, white linens. We liked the slight separation between sitting area with sofa and the area with the 2 beds. The air conditioner did make strange noises early in the morning that woke me up before I was ready to wake up! Could also use a larger parking area. But overall our stay was […] great, the hotel was quiet and in a good location. Would definitely recommend to others! Read moreGenuine Expedia guest review
"Nice hotel - short drive to downtown and domain"
nice clean hotel. Very close to the shopping and restaurants at the Domain an Arboretum. Also just a short easy drive to downtown. Highly recommend.Genuine Expedia guest review
"Perfect hotel stay"
On arrival, the staff was friendly and helpful. The overall hotel is stylish and clean, which didn't stop at the lobby. The hotel rooms were trend, clean, comfortable and made you want to stay in your room. The breakfast the next morning was tasty had a wide variety of cold and warm food offerings. I will definitely come back to this Hyatt!Genuine Expedia guest review
"Centrally located to everything I needed."
The hotel was excellent. The location was perfect for the required business needs and travel time was a minimum. The best part is that the hotel is also located next to all of the fun stuff to. The room was huge and accommodated myself and grown son who joined me later on the trip. The breakfast was very good and the overall service of the staff was […] the best. Read moreGenuine Expedia guest review
"Will come to this hotel again"
Amazing stay. Felt like the closest thing to home.Genuine Hotels.com guest review
Staff was great and very helpful!Genuine Hotels.com guest review
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