GOOD HOTEL...............................................................................................................................................................Genuine Expedia guest review
The pool was nasty and they were not stocked with towels . They brought towels down 10 minutes after asking. One of the staff was friendly, the other was cold and rude. The a/c was broken, but got fixed at 10pm. The breakfast bar looked good, but the food was fake.Genuine Expedia guest review
Spacious and clean. We booked for 2 rooms and the hotel arranged the 2 rooms next to each other and there is a door that opens in between! Saw a lot of family with kids stayed here. Closed to mall for shopping. Happy stay.Genuine Expedia guest review
Not a bad place to stay. Lots of shopping nearby, clean hotel, friendly staff.Genuine Hotels.com guest review
"Stayed for two nights with my two preteen boys"
The boys loved the separate living room and I liked being able to sleep while they played! The pool was smaller than most but the boys liked it being indoors so they could have fun while it rained outside. The free breakfast is between a continental and a buffet, not the best selection but so much more than a simple continental plus it is included which […] saved money and time. We plan on staying here again in the future. Read moreGenuine Expedia guest review
"Great, clean hotel, with nice pool too."
We enjoyed our stay here. The hotel was nice and clean and the pool was nice too (not freezing like many hotel pools) and a decent size. The rooms were spacious also. My parents and children were all very happy with everything. I would definitely stay here again!Genuine Expedia guest review
"close to shpping mall and all restaurants"
it was a great stay, it was just one night but my wife and i loved it. we needed to get away from connecticut, the hotel was better than i expectedGenuine Hotels.com guest review
A good hotel close to the airport. The hotels shuttle service was excellent. Room was nice however the bed and linens need to be upgraded.Genuine Hotels.com guest review
Beds weren't as comfy as I would have liked, but for the price it was a good room. Pull out couch bed was a joke, feel bad for my kids that had to sleep on it. Pool was a little small, but it was warm and clean and well stocked with fresh towels. Staff was very nice and helpful. Nice breakfast in the mornings. All in all a decent hotel and I would stay […] here again. Read moreGenuine Expedia guest review
"3 stars today, another day maybe it could be 5"
This was a nice hotel and the rooms were clean and newly remodeled. My problem was I paid for a King suite but was given the handicap accessible room. It was posted on Hotels.com and I DID NOT sign up for that room. When we entered the room the toilet was running. I pulled the lid off and adjusted the chain on the toilet but the refill was very very […] slow. I was worried we would hear it all night long running so I called the front desk. When I said I had problems with the toilet, they offered me a plunger to fix the problem MYSELF. I explained the problem, then I got the impression the knew what the problem was already and said jiggling the handle sometimes works. I told them that I had already adjusted the chain. When I asked about changing rooms they said they were booked (5pm). Eventually the toilet filled so I called to let them know I fixed the problem and sending someone up was not a necessary. Bottom line, the staff messed this up. If they had just explained the problem and apologized I would be writing a much nicer review. But I felt like they lied to me and hoped the problem would go away by avoiding it (all while being very friendly). My second problem was the mattress was terrible. It needs to be replaced. It was high in the middle and slopped off to either side. The "free" breakfast wasn't great. If they simplify it (cut out items) and focus on maintaining better quality it could have been much better. There is an iHop nearby that would have been a better option. Read moreGenuine Hotels.com guest review
Perfect for a family traveling with a pet. Friendly staff, clean facility, quiet rooms.Genuine Hotels.com guest review
Very convenient location to many different attractions. The continental breakfast had hot food. Room was spotless and plenty of space. Had a great time. The pool was nice and warm without being too hot.Genuine Hotels.com guest review
"convenient & close to attractions"
Room was clean & had everything we needed. Free breakfast was great, large selection!! One negative, the ice machine was in the laundry room, thought that was kind of strange!!Genuine Hotels.com guest review
The staff here were very friendly, professional, and accommodating for the weekend we stayed. The room smelled a bit musty and the pillows were not in the best shape, though I am sure if we'd called down to request new ones, we could have gotten them no problem. The location was great- with easy access to 295 and into downtown Portland. I didn't hear […] the airplanes from the airport at all. We would stay here again...though it would be nice if they opened the windows to air out rooms. Read moreGenuine Hotels.com guest review
It was great but I didn't feel the room was clean enough. There was some type of smell in the room...hallway. I guess the carpet needs a shampoo. Otherwise everything fineGenuine Expedia guest review
"Well worth the stay"
Good accommodations for a small family; friendly service and good breakfast...coffee always...very important.Genuine Hotels.com guest review
"Worked for what we needed, but"
Room looked clean on surface, until one of our party noticed a dead fly stuck to one of the pictures...yuck; and Housekeeping had to have missed a small item inadvertently left behind in one of the beds...that definitely did NOT belong to hotel...I called about it, but not found? Well, I hope next guest enjoys Snuffles. Overall, ok stay; fridge in room […] was a mini, could have used a real one. Breakfast was not great, but then only one of our party was there long enough to partake of it, since everyone else had to travel. Would probably stay there again, if price was right, though. Convenient location. Read moreGenuine Hotels.com guest review
"Very pleasantly stay!"
We expected an very ordinary room near a Mall. It was actually in a wooded setting with a nice big suite. We will be back.Genuine Expedia guest review
Hotel management changed the "wi-fi' password and did not notify anyoneGenuine Hotels.com guest review
There was some mix up with the room... and did not get what we originally booked. So cramped quarters for our stay. Staff did try to help with roll away but that just made it more cramped and uncomfortable. However, they did try!Genuine Hotels.com guest review
"Easy access to 95."
Room was very nice, a little noisy from the planes taking off. I have stayed there before and did not notice it, but seemed a little noisy.Genuine Hotels.com guest review
The facility was quite comfortable over all, though the pillows were awful and the bed not nearly as comfortable as beds in other hotels I have been in recently. The breakfast was a C- Pre-made egg omelettes were leathery, sausage, too--small fruit selection and just OK breads. The clerk at the desk when I arrived at midnight was exceptionally CLUELESS-- […] insisting that since my reservation was for the 23rd and I was technically checking in on the 22nd, I was a day early ( it was just past midnight......so It WAS the 23rd...) and then she asked for vehicle information after watching me pay my taxi driver.... but I guess I am glad she is the night clerk.. and has a job. Read moreGenuine Hotels.com guest review
"Close to Portland and shopping"
Great Staff and very clean. We use the gym. The second day short on the towelsGenuine Expedia guest review
"Very good quality"
A very good quality hotel, in the process of updating. Some old facilities some new, good value and good clean rooms . Breakfast was good but basic .Genuine Expedia guest review
Great room service was great. Had fun in the indoor pool with my granddaughter. The water was warm and pool area was very cleanGenuine Hotels.com guest review
"A good spot for a lay over"
Hotel is fine for a night or two while out on business. Cleanliness was ok, buidling was in good repair and the room was decent. Nothing outstanding but no issues either.Genuine Hotels.com guest review
"Suited our needs to a tee!"
The only disappointment was the lack of a hot tub because most indoor pool hotels include one. My husband was having back pain and we were hoping to get him relief before our morning flight. The hotel was pleasant and clean.Genuine Expedia guest review
"Child friendly hotel with easy access"
We had a great stay with 3 families and six children, all felt welcome and well regarded. The pool was clean and provided great entertainment, despite the somewhat small size of the pool and deck areas.Genuine Expedia guest review
"Neat, quiet, very nice"
Everything about this hotel was absolutely wonderful EXCEPT when I arrived, laden with baggage, and the front desk gal was too busy ordering her lunch on the phone to acknowledge me and another guest. Good thing I didn't let that turn me off totally, because the stay was great. Very clean, very quiet, and just nice.Genuine Hotels.com guest review
"Good hotel at airport"
Stayed overnight before and after recent trip. Very large and comfortable rooms, extremely quiet and very efficient staff. Will choose this again when staying at Portland airport.Genuine Hotels.com guest review
"Very quick trip"
While we arrived after 10:00 p.m. and left early the next morning our stay was nice. Hotel was comfortable and quiet. Room was spacious and clean. Breakfast was more than adequate!Genuine Hotels.com guest review
"large clean room"
The room was large and comfortable and it included free breakfast. Location was near mall . Check in and out was fast and clerks were friendly.Genuine Hotels.com guest review
"Very nice hotel"
Enjoyed my stay, actually had a free breakfast, eggs, bacon, sausage, french toast, not just dry pastries, place was very nice, the only complaint I have is that the beds in my room were like sleeping on a stone slab, my back was very soar and didn't sleep well the first couple nights, but they had 4 pillows per bed, and I had 2 beds in my room, so […] I put the pillows on the bed and slept on the pillows, thus making the bed softer, but all in all, very nice place, would go back again Read moreGenuine Expedia guest review
"Nice rooms & location, peaceful... very relaxing."
The rooms were clean and comfortable. The beds were cozy. Thank you for a nice visit.Genuine Hotels.com guest review
"Nice rooms & location, peaceful... very relaxing."
The rooms were clean and comfortable. The beds were cozy. Thank you for a nice visit.Genuine Hotels.com guest review
"Out of Order"
When I made this booking, I made sure to chose a hotel with a pool for my daughter (age 8) & her friend. Upon arrival, we came through the back entrance and had to pass the pool area which had an 'Out of Order' sign on the door. Then staff were courteous, offering a shuttle to the nearby Marriot - but at 35-40 degrees (and thats WARM in Maine!) who […] wants to be wet & outside in February? Needless to say, I got much more complaining than the staff from a disappointed 8 year old. Read moreGenuine Expedia guest review
"very confortable and quiet."
I have stayed in four express hotels in the last month and they are excellent. I would stay in them again.Genuine Expedia guest review
"close to Maine Mall and restaurantsWW"
We really enjoyed our stay. Everything was fine.Genuine Hotels.com guest review
"Going down the drain"
I stayed at this hotel with my family about 2 years ago and booked again because of the great accomodations. However, this time the room was in disrepair. We needed extra sheets for the pull-out couch, and after trying to call the front desk for about an hour, with no answer, my husband had to walk downstairs and get his own sheets from the linen closet. […] The breakfast was decent, however don't except to be able to sit down. The hotel was full of guests, with only about 10 tables to sit everyone. I do not think I will stay at this hotel again. Read moreGenuine Hotels.com guest review
The location is very good if you are just staying in Portland to take in the sights, or if you are just there to catch an early flight from PWM. Wish the double beds were queen beds, but I still slept well.Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"Great Family Hotel"
We chose this hotel because the room slept 6. With 3 older kids the 2 double beds & a roll away offered by most hotels is becoming a bit cramped for us. The Holiday Inn Express was the perfect solution. We had enough room, for everyone's suitcases, etc. & did not feel cramped. The mattresses were not the most comfortable, but we have experienced far […] worse. The breakfast was better than some but not as good as others. They have the typical precooked egg patties in addition to biscuits, sausage patties, cereal, yogurt, etc. I was impressed by the warm cinnamon rolls & the automatic pancake machine. We will likely choose this hotel for our next visit to Portland, ME. Read moreGenuine Hotels.com guest review
"Nice hotel to hang our hats in."
Hotel was clean and the staff was friendly. We are a large group of touring musicians performing at the Portland State Theater. The hotel accommodated us by putting our block of 10 rooms all together. Only down side was the cinnabon maker wasn't working for breakfast during our stay and our road just loves those things!Genuine Hotels.com guest review
"Was Functional, but that was it."
WE STAYED AFTER A WONDERFUL NIGHT WITH THE PORTLAND SYMPHONY ORCHESTRA. THE HOTEL WAS CLEAN, THE STAFF WAS FRIENDLY, POOL AND FITNESS ROOMS WERE OK, BUT IF YOU WANTED A HOT TUB YOU NEEDED TO GO UP TO THE MARRIOT. NOT THE BEST SEEING THERE WAS A STORM OUTSIDE DUMPING MORETHAN A FOOT OF SNOW. THE ROOM WAS CLEAN, BUT ONLY HALF THE LIGHTS WORKED. WE WERE […] UNABLE TO REGULATE THE TEMPTURE OF THE ROOM. IT WAS EITHER HOT OR FREEZING. BREAKFAST THE NEXT MORNING WAS A STANDARD BREAKFAST. FOR THE PRICE WE PAID, WE WOULD NOT STAY HERE AGAIN. FAR BETTER VALUE DOWN THE ROAD. Read moreGenuine Hotels.com guest review
"Great place to stay"
My husband and I were very pleased with our stay. The continental breakfast had a huge variety of food, both healthy and not. We definitely will stay here again.Genuine Expedia guest review
"Stay was comfortable and convenient"
Had not stayed at a HI suites before. Definitely enjoyed the extra space and would have taken advantage of the 'kitchen' if we had stayed longer. Staff were pleasant and room was clean and comfortable. Only one TV for both the bedroom and sitting room would have been an issue if we would have spent more time in the room. It was odd, but didn't mind […] having the bathroom sink in the bedroom. Read moreGenuine Hotels.com guest review
"A wonderful surprise!"
Loved the hotel, its amenities, cleanliness.Genuine Hotels.com guest review
"Convient to everything. Great place for the family"
Visited Portland, went to the mall and Christmas Tree Shop. The boys went swimming in the on site indoor pool. The view from the back of the hotel is great and you can get a beautiful sunrise lit up sky. Very comfortable, and very good location.Genuine Expedia guest review
We were 4 people staying and the room was plenty big, although the beds were small, queens would have been nicer (but we knew what we were getting). The bathroom fan didn't work and the heater blows continuously unless you get up to turn it off, so all night I was getting up and turning the heat on and off. The air was extremely dry and we all woke […] up feeling unrested. Also our roomed smelled really funny. Almost like the lingering odor from italian sandwiches or something. The breakfast was okay as far as continental breakfasts go. Not great, but it was free! There is a nice little indoor pool and an exercise room. The location of the hotel is great and convenient to all of South Portland. Read moreGenuine Hotels.com guest review
"Away from the Maine Mall, but close"
Clean, breakfast was good, bed comfy and nice to have a suite for the extra spaceGenuine Expedia guest review
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