"Could have been better."
We lost power at our home, and had to go to a hotel for 3 nights. The last night we tried the Hyatt hoping it would be better than the Aloft Hotel, paid double the price and don't believe received double the experience. Paid $159 + tax. We felt there should have been meals included, not a cheap breakfast.Genuine Expedia guest review
"It's a great location to the mall."
it was a great hotel and we really enjoyed it.Genuine Hotels.com guest review
"Nice hotel, great service"
The staff was wonderful and the hotel was very nice. The room did not have a microwave as advertised, but it was still very nice overall. We would stay again. Having a great steak restaurant right across the parking lot was nice, too.Genuine Hotels.com guest review
"One of the best!"
This hotel is in a great location! The staff was very friendly and had a beautiful foyer. The rooms are very spacious and clean. Some hotels I have been to do not have a very 'white' tub or shower, but this one was very nice and clean. I was really impressed and will be staying here again. The breakfast was good also.Genuine Hotels.com guest review
"Excellent accommodations for the entire family"
The hotel staff was understanding and accommodating. Everyone that I encountered was polite and helpful. The room was good and the breakfast excellent. Perfect for my family!Genuine Expedia guest review
Spacious, quiet, close to shopping centers and banks, and easy access to interstate. Great hot breakfast.Genuine Hotels.com guest review
This hotel is located in a convenient location. Right next to the toll way and near major shopping.Genuine Expedia guest review
Room was nice and clean. They had a very nice complimentary breakfast. There was a lot of healthy food to choose from. Will stay here again.Genuine Hotels.com guest review
I would stay here again ! Very nice hotel. Excellent location!Genuine Hotels.com guest review
"First time at a Hyatt Place"
Comfortable, clean and friendly.Genuine Expedia guest review
"BE VERY VERY CAREFUL WITH CREDIT CARD"
I stayed 10/25 thru 27 and 2 days after i left the GM charged my credit card $200 without my consent or knowledge for an "alleged" overwhelming smell of cigarette smoke in my room...nothing was said by the maids the day we left. They were in the room probably an hour after we left and it didn't smell like smoke. Am filing criminal charges against the […] GM of the hotel for credit card fraud. Read moreGenuine Hotels.com guest review
"Great Place to stay"
The Hyatt is a very nice hotel. GREAT staff! Welcoming and catering to all your needs. Safe, clean location and close to everything. Good breakfast in morning and all the amenities one would need for a weekend or quick business trip. I would stay again in a heartbeat.Genuine Expedia guest review
"Lovely breakfast buffet"
Quiet, well located hotel with a great breakfast buffet, very helpful staff. We needed to find places several times and they printed out maps each time.Genuine Expedia guest review
Beds to smallGenuine Hotels.com guest review
"Love this hotel"
We have stayed here several times and love it every time.Genuine Expedia guest review
I like hotel and would stay there next time i visit Dallas.Genuine Hotels.com guest review
Great location for what I was town for, close to the freeway and had no noise. Was crowded for the weekend and the staff was very accommodating.Genuine Hotels.com guest review
My wife and I recently stayed at the Hyatt Place - Plano and thoroughly enjoyed our stay. If I had one complaint it's just the ventilation...the room smelled a bit funny with the AC off when you reentered the room.Genuine Hotels.com guest review
Great place!Genuine Hotels.com guest review
"Great location for Biz trip!"
Very satisfied room and service, good location for biz trip.Genuine Hotels.com guest review
EVERYTHING WAS FINE BUT THE FACT THEY GIVE US A ROOM JUST IN FRONT THE ELEVATOR WAS TOO NOISY, SPECIALY LATE NIGTHGenuine Expedia guest review
"Nice hotel with easy access to area."
Great place to stay, roomy and good location with plenty of places to eat and shopping.Genuine Expedia guest review
There was no trouble with signing in or checking out. Also the complementary breakfast was fantastic!Genuine Expedia guest review
"eggs should be from chickens, not labs."
Breakfast lacked. Powdered eggs is not my idea of good food. Location was awesome, though. In a great neighborhood and next to shopping. Service was okay, could have done better.Genuine Hotels.com guest review
"Noise, Noise, Noise--and nothing could be done!"
Worst hotel experience I've had in the last 15 years of travel. 1st-the room type I requested, and paid for, was "not available"...I had ordered a room with particular bedding that is very important to my health. After the initial sale, and a follow-up phone check (again, this is important to me because of health issues), I did not get what I paid and […] asked for....2nd-the noise came from the other guests ( a local youth soccer tourney). No security, no answers from the front desk to stop the 10pm to 1am constant noise !!!!!! Read moreGenuine Hotels.com guest review
"The good and the bad"
We were in town for a soccer tournament. The hotel was nice, and the room set-up was very good for a family of four. We had two double beds and a living room with plenty of space for soccer gear, etc. The major failure was waking at 6:00 a.m. to prepare for the day and finding (an apparently drunk) shirtless gentleman blocking our door. I went downstairs […] and asked the front desk to kindly remove the drunk from our doorway before our young kids had to leave in an hour. After running out for ice and groceries I returned thirty minutes later to find him still passed out in the hallway. The lack of security and failure to respond were surprising for a Hyatt hotel. Read moreGenuine Hotels.com guest review
"Typically love this brand, but not this time"
The room was clean and spacious. Something my family loves about Hyatt Place. We had to leave 15 mins before the free breakfast started and I asked for a cup of coffee. I didn't realize that there would be a charge for the coffee until she asked for my room number. Really? What hotel charges for coffee in the morning?!?!?! Upon check out I was really […] surprised that it was a $3 cup of coffee. I asked about it at check out and was told it was "Starbucks" coffee and they charged for that. If you do stay at this hotel keep in mind there is a Starbucks right around the corner and they only charge $2. We stayed two nights and came home from our soccer tournament on Saturday afternoon desperately needing a shower. Unfortunately our room didn't have hot water. I was told to let it run longer and if it still didn't heat up then we'd have to change rooms - there was no maintenance on staff. I understand things happen, but a simple apology for the inconvenience would have been nice to hear. The front desk just didn't seem to really care. We had an awesome experience with Hyatt Place in Austin last week. But we'll stay some place else in Plano next weekend for our next soccer tournament. Read moreGenuine Expedia guest review
This hotel was great! We had our three children with us and we had plenty of room for all five of us in our double bed room. Good breakfast with lots of choices. Very clean. Quiet. Friendly staff. We will be back to this hotel!Genuine Hotels.com guest review
"Great room for the price!"
Check in was easy as was everything about the stay. We requested a quiet room and it was. The staff all seemed to understand each other's jobs and would help everywhere as needed, lending to a friendly, collaborative environment.Genuine Expedia guest review
We were not there very long, just an overnight stay for sleep. Very clean which is important to me. The room is HUGE and very comfortable. The bed was not firm enough for me, but overall a good experience. Breakfast was great!Genuine Hotels.com guest review
"Loved this place'"
Great service, breakfast, and room. Excellent location and value. Loved that the room had a refrigerator and "living room" areaGenuine Hotels.com guest review
"Awesome, per the usual"
I stayed at a Hyatt Place quite a few years ago, and remembered how nice the room was, so I decided to stay again this past weekend. Nothing has changed-still a great place to stay! Perfect for a staycation.Genuine Hotels.com guest review
"Nice hotel to visit Dallas"
It looked old one but was very nice to stay. Especially, breakfast they served was really great.Genuine Expedia guest review
"Great Hotel Great location Great staff"
Very good hotel would have been 5 stars if i hadn't gotten stuck in a handicapped suite. not really a problem just dont like the water all over the floor in the bathroom and a few other quirks. Breakfast was good. staff was Friendly Room was clean.Genuine Hotels.com guest review
The eating and serving area for breakfast was poorly laid out, making it difficult for breakfast if more than 5 people were there.Genuine Hotels.com guest review
"July 4th Weekend"
Awesome! We were extremely impressed with the healthy options provided for the complimentary breakfast. Not only were the choices delightful, but several of the choices were unlike the mundane norm of what is typically offered elsewhere. I look forward to revisiting the Plano location!Genuine Hotels.com guest review
My experience with this hotel was great. The customer service staff was friendly and knowledgeable. The rooms were very clean and spacious. All of the amenities were great as well. This was an excellent hotel choice! I would definitely stay again and would highly recommend to others.Genuine Expedia guest review
"Nice hotel. Very convenient to shopping areas."
I am very pleasantly surprised. The staff were very courteous and friendly. The room was very clean, well organized and comfortable. The TV screen was big.The breakfast buffet was good. It is very close to shopping areas.Compared to other hotels in the same price range, I highly recommend this place.Genuine Expedia guest review
"Easy to get where you're going"
Overall stay was great. Some noise from freeway was only negative. Good breakfast.Genuine Hotels.com guest review
"Sleepless in Hyatt"
1.Air conditioner was very loud and noisy keep us awake all night. 2.Pillow were too small and has no support give me stiff neck. Beside sleepless night everything else was good.Genuine Hotels.com guest review
"almost there... couple misses"
Prime location, restroom way too small.Genuine Hotels.com guest review
very nice and clean. tv had a lot of inputs if needed. layout was nice and even though my room was directly outside of the elevator entrance I never heard anyone get on or off. had on demand movies. would stay there again if I am in the area.Genuine Hotels.com guest review
"We will be back!"
We loved the layout of the lobby as well as the guest rooms. As a family of four, it is very easy to feel crowded in a normal square hotel room. What a great difference! Breakfast was a nice change as well. We did not have the opportunity to experience the evening lobby cocktail option, but it looked like everyone was enjoying themselves but was still […] family friendly at the same time. Read moreGenuine Hotels.com guest review
"Great hotel for families"
Very pleased. They accommodated us well by giving us a first floor room and allowing us to check in early since we arrived sooner than we planned. The staff was friendly and the breakfast had an excellent variety that my family all were happy with. I will definitely continue to recommend this hotel.Genuine Expedia guest review
The Hyatt was great, but to use the shower and close the door to the rest room you had to almost stand on the toilet and the hallway noise was terrible but besides that thing were great.Genuine Hotels.com guest review
Very nice and helpful staff.Genuine Hotels.com guest review
"Nice hotel. Functional"
Was in town for a wedding. This hotel was near the event. Did not spend a lot of time in the hotel but it met my standards. I am very picky and felt comfortable staying. Staff was nice, however they wear many hats. One minute they are serving as a receptionist checking you in and the next minute they are 10 steps over serving drinks and snacks at the […] bar counter to preparing food on the breakfast buffet. Makes me a little uncomfortable abot eating. All in all I had no complaints. Hotel is near plenty of restaurants and shopping! Read moreGenuine Expedia guest review
"place to stay"
I would recommend this hotel to anyone. Clean, service was excellent, and tthe amenities were very good.Genuine Hotels.com guest review
Very comfortable and clean. The only negative was that being next to the Dallas Tollway, there was, as would be expected, traffic noise all night. The complimentary breakfast was excellent. We would definitely stay there again.Genuine Hotels.com guest review
We arrived late so we were not there very long, but everything was great. The people on the desk were very friendly and helpful. There was a wide variety of breakfast foods to choose and the coffee was delicious.Genuine Hotels.com guest review
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