"Good place to stay with my family"
We will stay there again. I only had one issue, there was leaking from the shower onto the carpet by the bed. I called first thing in the morning to inform them and again as we were leaving. We returned ruffle 8 hours later and nothing was done. I called again and this time they sent some one to look at and it was then determined we needed to move. […] I felt that should have been handled with the first phone call and not brushed off. Otherwise we enjoyed our stay. Especially free WiFi and free breakfast. Three in my party were teen age boys! Read moreGenuine Hotels.com guest review
great breakfast, amazing service, i would definitely stay again if i visit.Genuine Hotels.com guest review
Very friendly and helpful staff; Comfortable, clean room; Recommended.Genuine Hotels.com guest review
"Hyatt Place - Orlando, FL"
Hyatt Place is clean and the staff is friendly. Great location for dining, shopping & nightlife! Would definitely stay here again.Genuine Hotels.com guest review
"Good choice but..."
I gave the Hyatt Place Convention Center very good ratings on qualities that will be important to most travelers, but I reduced their overall rating because Hyatt apparently does not credit your Gold Passport frequent guest account if you book through Hotels.com.Genuine Hotels.com guest review
"My go-to hotel for Orange County Convention Center"
Have events at the Orange County Convention Center a couple of times a year and I always stay at the Hyatt Place. Very comfortable, nice staff and great breakfast. You can't go wrong here.Genuine Hotels.com guest review
"Great location with friendly staff"
This hotel is in the perfect location to walk to great restaurants and bars on International Drive.Genuine Hotels.com guest review
The staff is very, very solicitous and eager to help.Genuine Hotels.com guest review
"Close to all must see sights"
Wonderful !!! Cannot say enough good things about this hotel. From the moment we arrived, such friendly and courteous staff to the condition of the hotel and rooms to the location..Everything was fabulous !! Would stay again !Genuine Hotels.com guest review
"Great Room but Something Missing"
The huge room and updated decor makes one feel as though they are staying at a high end property, but the level of guest services and morning breakfast will bring you back to reality. The location is ideal for families and business travelers because you can walk to several shops and restaurants in the area, especially the TGI Fridays located on I-Drive. […] I would stay here again but skip the free breakfast and walk over to Dennys the next time and not speak to anyone at the front desk area for a better overall experience. Read moreGenuine Hotels.com guest review
Enjoyed my stay. Good breakfastGenuine Expedia guest review
"Great but the bathrooms and breakfast . . . . ."
Overall stay was great for a family of 4. Bathroom shower area was just too small. Breakfast was mehhhhhh. Change it up a bit! French toast, sausage, eggs everyday.Genuine Hotels.com guest review
1st day of arrival was fine. Check in was quick. We didn't know that the room we booked didn't have a bathtub nor a microwave. Tried to upgrade the room but was told we can't due to lack of rooms. Parents with young children will understand how difficult it is to bathe them without a bathtub. No offer of helping us to keep a lookout for rooms wirh a […] bathtub. Housekeeping was terrible. The only housekeeping lady who is working in the entire hotel is Britney. We have 2 adults & 2 children and there was never a day with 4 clean bath towels. Britney cleaned our room twice during the 10 nights there. On our 3rd and 2nd last night, there was no housekeeping. A call to the gallery host had a grumpy housekeeping lady knocking on our door on the 3rd day. My wife called the gallery host again on the 2nd last night of our stay for 4 new bath towels at 8.30pm. No one came with bath towels at all. Breakfast was okay if you aren't picky. Sometimes you have to ask for ketchup or utensils. There are always plenty of knives but no fork. Food was always replenished pretty quickly thou. On the 2nd last day of our stay, the breakfast area was full of rubbish. No one cleared the bins. Hot water was often lukewarm. Plenty of fruits & yoghurt. If you are a family with young children, this hotel is not suitable. The unmotivated staff made our stay a disappointing one. We couldn't wait to check out. Maybe we are too pampered by Hampton Inn (we are staying here right now & it's awesome). Read moreGenuine Hotels.com guest review
Great experience!Genuine Hotels.com guest review
It was a very good hotel. All services are free.Genuine Hotels.com guest review
Hotel staff were excellent and friendly. Perfect location for visit to theme parks.Genuine Expedia guest review
Good. it is closed to theme parks, restaurants, and quiet.Genuine Expedia guest review
"Orlando Hyatt Place"
The staff was wonderful along with the breakfast. We would go back anytime and we highly recommend it to anyone looking to go on vacation in Orlando!Genuine Expedia guest review
"In the middle of everything which was awesome."
Room was very clean and nice. Quiet, never heard guests in other areas. On our third night no one came and cleaned the room, but I think they had a big turn over in rooms due to a convention in town. When I told the front desk staff it was just an "Im sorry" I would have like to have seen something a little more substantial than that. Breakfast was […] nice, but identical every single day. Only one person working in the kitchen and she was working HARD to keep up with the amount of people going in and out. Ran out of plates, bowls, and other stuff, but she was going as fast as she could. Would have been nice if she had help. Had issues with their in house computers but they were quick to help me. Printer died and desk clerk didn't seem to care, but when I called down later they had resolved it. Mixed reviews overall, but I wouldn't hesitate to stay there again. Read moreGenuine Expedia guest review
"Great hotel close to Universal!!!"
I was there to celebrate my birthday and really enjoyed the stay.Genuine Expedia guest review
Very clean room and lots of space. Very friendly staff as well. Will stay againGenuine Hotels.com guest review
Clean and well maintained hotel. Great location and very friendly staff. Breakfast is ok, could use a little variety from day to day. Fitness area has good equipment, but is small.Genuine Hotels.com guest review
Great I will stay here again its fabulous for the price that I paid I will definitinly come back next yearGenuine Hotels.com guest review
"Convenient location, features, amenities, BUT..."
This hotel has a lot of nice features. The room was really well designed to meet almost all our needs away from home. The only poor design feature is the bathroom door (difficult to maneuver in and out unless you keep door fully ajar). An easily fixed problem would be to replace the mattresses, which are uncomfortable, though the bedding is terrific. […] Very good housekeeping. The complimentary breakfast offerings are delicious and definitely a cut above a normal hotel breakfast, and it's a very pleasant experience during non-peak times. If you eat at the terrible breakfast rush hour, though, expect to be frustrated. The staff members were not able to keep enough food or clean dishes at the ready, much less clear and clean tables, during several mornings of our stay. Read moreGenuine Expedia guest review
We have stayed here before. Everyone is super friendly and helpful. The rooms are clean and can't beat the location. The rooms are also very big.Genuine Hotels.com guest review
"Very neat and homely for a nice price"
Had a kitchen, sofa, and all. Only thing was that the bathroom was a little too small.Genuine Hotels.com guest review
"Slow Breakfast !!"
With Breakfast there was slow filing the new food. No koffie half the time and cold thee water. But the hotel was Great in all other ways.Genuine Expedia guest review
The staff, hotel and location was great. I plan to make the Hyatt my place to stay when I go to Orlando.Genuine Hotels.com guest review
Stayed at this hotel for a conference. Although it was about 20-minute walk to the conference sight, I am glad I stayed at this hotel. It looks as it it were a glorified motel, the rooms are spacious, elegantly decorated and very comfortable. Staff members were very friendly and professional, too. I was pleasantly surprised that one of the staff members […] knew my name when I saw her at breakfast two days after I checked in. Speaking of breakfast, they serve complementary cooked breakfast. Very nice. I would stay at this hotel again. Read moreGenuine Expedia guest review
Simply an overnight stay as our youngest son, TJ, who teaches in Las Vegas was in Orlando attending a teachers conference. The Hyatt was very nice, centrally located, and had free breakfast.Genuine Expedia guest review
"A whole lot of hotel room for a little price."
The front desk staff and even the housekeeping staff were all excellent. The front desk staff knew me and my wifes name by the end of the first evening and as we came and went from the hotel, we were greeted and asked everyday how we were doing. Our room was extremely comfortable and modern looking after the recent renovation and was very spacious. […] Never did get to the hotel provided breakfast because when your on vacation, sometimes you just want to sleep in. Read moreGenuine Hotels.com guest review
"Hidden treasure on I-Drive"
The quality of the room was excellent. The mattress was firm and the facilities were excellent. We rented a King sized bed and so had the large couch. My fiancee and I were in Orlando for a dance event and needed a convenient place to stay. The couch itself was rather comfortable and a good place to have a meal in front of the big swivel tv. There was […] a refrigerator in the room as well as a second sink which came in rather handy when the fiancee was hogging the one right next to the shower. The main drawback of the room is that the shower itself seems to have an issue with splashing. There always seemed to be a puddle of water on the floor. It could just be the way the doors were installed combined with the strength of the water pressure. The quick eats downstairs was incredibly convenient as we would return to the hotel at 3am and it had some quick bites that we could grab. The gym had 2 treadmills, a bike machine, an elliptical and a set of free weights plus a small bench. It was adequate. The breakfast was relatively decent in comparison with most continental breakfasts. It served its purpose and they had variations on the classic hotel breakfast formula. Overall, it was one of the nicer rooms that we've been in (even compared to other Hyatt Regency main hotels). I would definitely stay here again. Read moreGenuine Hotels.com guest review
Because I had to wait 4 minutes for Starbucks machine to clean itself, the desk clerk gave me my tall latte free. I thought that was very nice of him.Genuine Hotels.com guest review
"Great Stay and close to everything"
Hotel was excellent... The hotel staff was great and told us everything we needed to know about including breakfast time, proximity to entertainment, etc. The room was exactly as promised and was very spacious and clean. The family style breakfast was great and food selection was delicious. We will be staying there againGenuine Expedia guest review
"5 day Business Stay"
GREAT, GREAT Hotel. Excellent location. Nice, clean, large rooms. They even sliced the bagels for B'fast so that we don't have to struggle with cutting them.Genuine Hotels.com guest review
Excellent location, close to everything, good breakfast and very clean and confortable room.Genuine Hotels.com guest review
"Very well location but service room was poor"
Almost every day we had problem when we arrived to take shower for evening activities about 3 or 4 pm the room was not cleaned and we had to askGenuine Expedia guest review
"Pointe Orlando Getaway"
This was a great stay for us. We were with in walking distance of restaurants and stores. We also could go to the Trolly Bus stop that goes up and down International Drive. It was wonderful.Genuine Hotels.com guest review
"Great value and very welcoming"
When I booked this hotel near the Orange Cty Convention Center I was hoping for the best. What I found was very friendly service and a room much nicer than similarly priced options. A great value and a very nice place to call home for a few days.Genuine Hotels.com guest review
"Very roomy and clean room, good location."
Very nice hotel, room is large, clean and comfortable, very good service. A little hard to find because its location is off I-drive and small sign. Overall, great hotel.Genuine Hotels.com guest review
"Business trip to Orlando"
This hotel was far & away the nicest I've stayed at, period. From my first interaction with the desk clerk, he noticed I had been placed right outside the elevator & moved me. They have a full bar which also serves food till late, as well as Starbucks coffee. The breakfast was the BEST I've ever encountered, and it's not even close! The area is loaded […] with restaurants & plenty to do for kids if he had them. My first ever 5 star rating overall, but this hotel was worth it! Read moreGenuine Hotels.com guest review
The only think I wish the hotel had was a better shower head.Genuine Hotels.com guest review
"Gallery Host Made Up for Initial Bad Experience"
My original room was super smoky, despite the outside door stating that it was a non-smoking room. I went back to the gallery host, Danny, and he immediately changed my room to another one. The second room wasn't smoky and later that evening Danny called to check on the status of the new room and offered to comp my dinner. Dinner wasn't great at all, […] but the peanut butter cookie was delicious and it was the thought that counted. Read moreGenuine Hotels.com guest review
"Great Hotel, Great location!"
We got stuck in traffic on I4 for over 2 hours on our way, so when we got there we were VERY pleased with the friendly staff and easy check in. They also have food right there in the lobby hot or cold. We enjoyed a free breakfast buffet the next morning also. The room is very nice. A big HDTV, nice beds, great shower, and a sofa area. There was also […] a mini fridge and a coffee maker with coffee and tea. We had a great time and plan to visit this hotel again. Read moreGenuine Expedia guest review
"Very friendly staff, convenient to Universal"
The room itself was very nice but the staff was exceptional! We checked in late on a Friday night and upon plugging in cell phones to charge on the charging port we realized it did not work. The front desk staff offered to relocate us but we declined as it wasn't that big a deal. Saturday after returning to the room there was a note that it was fixed […] along with a plate of cookies and a gift bag. The staff go above and beyond to make you feel welcome and taken care of! Read moreGenuine Expedia guest review
"Super Fun Time, and AMAZING staff"
The staff was very welcoming and helpful in accommodating requests and any questions about the Orlando area. I have a 7 year old step son, and his father and I took him out for the weekend to Sea World Aquatica. After we checked in, we decided to extend our stay for another night. So, after my husband came back to the hotel after picking him up from […] his mothers, he extended it, and while they waited, they offered him a big chocolate chip cookie and apple juice on the rocks at the bar. They didnt have to do that, but they went above and beyond to offer amazing customer service. They werent required by the hotel to do this, so to make this kid feel welcomed along side his family definitely was appreciated. They also hooked us up with coupons to Dave and Busters, and told us where we could get cheaper theme park tickets, which saved us alot of money. We always do little weekend trips here in Florida (and I am a native Las Vegas girl, who worked customer service jobs at 5 star casinos) so when I moved here I saw that the customer service in Florida sucks and is horrible from what I am used to, but this hotel I stayed at reminded me of home, where customer service is key....AND thats what brings customers back! Going above and beyond, and offering kindness and manners which never gets old =) I am definitely going to return to this hotel for future weekend trips to Orlando!!!! Read moreGenuine Expedia guest review
"Great hotel right in the middle of everything"
This was our second time staying here and won't be our last. LOVE this hotel.Genuine Expedia guest review
"excellent place to stay"
excellent staff, good breadfast, the place is under construction but was comfortable stayGenuine Expedia guest review
"Great hotel on I-Drive"
The hotel room was just what I was looking for. Everything was clean, the customer service great, the breakfast buffet was good and I even signed up for Hyatt Rewards. I never had any problems during my stay.Genuine Expedia guest review
Extremely helpful, attentive and friendly staff. Comfortable stay.Genuine Expedia guest review
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