"Check behind the bathroom door!"
The housekeeper should check behind the bathroom door when cleaning. If so, he/she would've found the used Q-Tip on the floor, which was there when I checked in and remained there all weekend...Genuine Hotels.com guest review
Cleanliness of my room was unsatisfactory. There were random hairs (not mine) on the bed lines and the room generally seemed lacking proper housekeeping. Also, when housekeeping cleaned my room on Day 3, they found a bedbug in my bed. The hotel management handled the situation well, but my replacement room also had cleanliness issues like strange hairs […] and sticky spots on the bathroom counter. Management put me up in a different hotel and bent over backwards to make amends. I fully appreciated and respected their efforts. The housekeeping crew needs serious improvement. Read moreGenuine Hotels.com guest review
"Only 15 minutes from six flags..."
Everything was great. Needed a few more breakfast items. More fruit etc...room was so comfortable....will stay againGenuine Expedia guest review
"Not worth the price"
Location is great, very convenient for downtown Dallas. Easy to find also. However, our room smelled bad (especially the bathroom!), the sheets had spots and hairs in them and the cable was on and off. I would expect smth like this from a cheaper place. We were pretty dissapointed. We have had previous bad experiences in other hotels from the same chain […] so we were hoping we could fix that, especially with the good reviews this location had. But I don't think we'll be staying in a Holiday Inn again... Read moreGenuine Hotels.com guest review
sheets had not been changed after previous occupant.Genuine Expedia guest review
"An incredibly friendly staff."
We stayed here for Dallas Fan Days and the hotel was pretty good overall. The staff was great and extremely helpful, often times going above and beyond. They were knowledgeable about the area and shuttled us to and from the convention center when we needed it, and we didn't have to wait long on either side to be shuttled back. The only downsides to […] the rooms is that the beds seemed a little smaller than a standard full mattress, the bathroom had some minor plumbing issues, and the facet was loose on the sink in the kitchenette making me worry it'd break anytime. We'll definitely be booking again with this hotel the next time the Con comes around. Read moreGenuine Hotels.com guest review
Stayed there with my mother and brother. Plenty of room for 3 adults to relaxGenuine Expedia guest review
"It Was A Good Stay"
The hotel was very pleasing. Add More to my review? It was good. It's a great buy.Genuine Expedia guest review
"Pretty good experience"
The only thing I really have to complain about is the layout of the suite I was in. The bathroom only contained the toilet and shower while OUTSIDE of the bathroom was the sink and mirror.... which was directly in front of the bed. If you are staying in the room with someone else, be warned, this is usually where a person gets ready and will most likely […] keep you up in the morning! Also the room I was in was a little musty and smelled like stale water from the pool, and you can't air out the room cause hotel windows don't open... Read moreGenuine Hotels.com guest review
"Would stay again at the hotel again"
The hotel room was very spacious and clean. The front desk is very friendly and polite. Our room had minor difficulties; TV and coffee machine outlets were not functioning. Had to move the plugs to another outlet in room. The maid service was limited in hours of operation; service only in the morning to 11am. We never had our room cleaned since we didn't […] leave the room until 11am. Overall, we will stay again. Enjoyed the stay. Read moreGenuine Hotels.com guest review
I gave this hotel a good rating because they were clean and it was close to where we needed to go. They were quick with service. If we needed anything, there were at our room in less than 5 minutes. It was one of the best stays that I've had in a while.Genuine Hotels.com guest review
As soon as we walked through those doors, I just knew it was going to a good stay. Lobby was nice and clean. Our suite was warm and comfortable. My family had an excellent timeGenuine Expedia guest review
It was good,staff very helpful. Hotel was close to our conference site and ride was available whenever we wanted. Very friendly staff.Genuine Hotels.com guest review
We were very happy with our experience at this hotel. It had clean and nice rooms and facilities. All hotel staff we encountered were helpful and courteous. We had a great experience at the hotel and would definitely recommend it to friends and family. We are planning a return trip to the area and will probably stay here again.Genuine Expedia guest review
Service was great, the staff was nice and helpful! Nothing really to complain about! The rooms a bit undated!Genuine Hotels.com guest review
There was a slight mix up with our hotel booking, but hotel staff was kind enough to let us know we could contact Expedia to get that sorted. They were even kind enough to allow us to linger in their lobby while we got our trip adjusted. We had an excellent stay and the room wound up being a lot more roomy and cozy than we had expected. The variety […] at the breakfast bar was phenomenal! Read moreGenuine Expedia guest review
I was very impressed, the room was clean and we liked having the living area away from the beds. It was very quite on our floor, and the breakfast was great. Would definitely come here again.Genuine Hotels.com guest review
I loved this place. Everytime i come to the Dallas area thats where im staying. Its 20 mins or less no matter which direction you go to everything. The customer service was unmatched.Genuine Hotels.com guest review
"More than affordable"
Very nice location and staff and very affordableGenuine Hotels.com guest review
Consistency - met expectations based on all other HI Express' I've stayed in. Location is pretty good for the Las Colinas area but isn't really next to anything except the Irving Convention Center.Genuine Hotels.com guest review
"Perfect hotel for Texas Half"
Two girlfriends and I stayed at the Holiday Inn Express for the Texas Half. It was close and convenient and even shuttled us to the start line! The night clerk, sorry I didn't catch his name, even shuttled me to a local restaurant to meet my friends the night before the race! The only thing that would have made it more perfect were if the sheets and […] blanket for the sofa bed were in our room, we had to head back down to the front desk to pick them up after we were in our pjs. Overall though - I would highly recommend this hotel! Read moreGenuine Hotels.com guest review
Everything was great, except the hotel wireless internet was down. And as the lady at the front desk mentioned it had been down from 25th-1st(the day i checked out).Genuine Hotels.com guest review
"I would recommend this hotel to a friend."
The breakfast was great compared to most. The staff was great. The only complaint is the dirt that settled around the slip resistance mat stuck to the center of the tub. Not a major issue because I always pick up a small bottle of bleach. Even the best of the best isn't perfect.Genuine Hotels.com guest review
"Short but enjoyable"
Staff was very cheerful and pleasant. They were very knowledgeable of locations and travel routes which were very helpful. Property nice and enjoyed my short stay.Genuine Expedia guest review
"Stayed for 4 nights and only slept 2 nights"
Stayed for 4 nights and couldn't sleep the first 2 nights because of their HP was running 24/7 and it was loud. I called the front desk to see if HP can be turned off and the answer was no. Second night I got frustrated and told the front desk I'm being sleep deprived and then the front desk person finally told me to unplug it at the bottom. They should […] modify HP control panel so that it can be turned off if customer wants it to be. Read moreGenuine Expedia guest review
"Close to Convention Center"
loved being within walking distance of convention center, but there weren't many restaurants close... had to drive to get to any of them. getting to the restaurant was easy but because of the one way roads getting back was not easy at all.Genuine Hotels.com guest review
"Overall good experience"
The hotel was nice, right next to where I had my conference, but the toilet wasn't clean. Everything looked nice. Their convention center bus didn't arrive on time, but they called another hotel and got their shuttle service to pick me up.Genuine Hotels.com guest review
This hotel is wonderful!!! The staff was very friendly and helpful! Bottom line I didn't have to worry about anything, the staff did it all!Genuine Expedia guest review
"Great Hotel For Irving Convention Center"
The upside is this Holiday Inn is located next to the Irving Convention Center. The down side there is no sidewalk you either need to walk in the drainage ditch or freeway to get there which is not all that bad. Also there are no stores or restaurants near by but you'll need some sort of transportation or use there shuttle. The breakfast is good not […] great. I would stay again. Read moreGenuine Expedia guest review
Very please of everything that the hotel had to offered.Genuine Hotels.com guest review
"close to business at convention center"
the room was a very nice size being a suite that included 2 beds and a couch and a kitchenetteGenuine Hotels.com guest review
I was very impressed with the appearance and the location of the hotel.Genuine Hotels.com guest review
My family and I were in the area for a futbol (soccer) game and chose this hotel to stay because it 1. accommodated 6 people 2. reasonably priced 3. not far from highway access 4. have had very good experiences at Holiday Inn's around Texas and 5. included all the little perks that we wanted, such as wifi, pool, fitness area, and free hot/cold breakfast. Overall, […] had a great experience with the staff and hotel in general. Would recommend this hotel! Read moreGenuine Expedia guest review
"Clean hotel. Convenient location"
Clean hotel. Convenient location. Staff proactive and vey aware of helping the customer.Genuine Expedia guest review
"Not convenient to Irving Convention Center"
When we booked this hotel because it is actually the closest hotel to the Irving Convention Center. We were attending an event there. When we booked, we called the hotel and asked if they were within walking distance of the Convention center. We were assured that they were. Well, if your idea of walking distance is 1.5 mile stroll along a very busy […] street, then I guess technically it's true. The staff at the hotel was indifferent at best (rude in some cases). They did have a shuttle, but it was late, the driver was grumpy and the bus wasn't big enough for all of the people to get on. No shuttle back from the event. We had to take a cab...And that was fun - the cabby didn't want to take us such a short distance and charged us $11 for the ride. I rarely write reviews about the places I've stayed, and now I feel like I need to go back and write some great reviews about other hotels I've stayed in. But this one - the price was too high for what it was, the staff was rude, the building is clean but in need of repair and they lied to us about being walking distance to the convention center. If I were you, I would stay somewhere a little bit further away and take a cab or a shuttle until they build Hotels right next to the convention center. Read moreGenuine Hotels.com guest review
"Nice Hotel Next To Convention Center"
Nice hotel next to the Irving Convention Center Nothing around the hotel you'll need a car for most things. Breakfast was ok No sidewalk to Convention Center (you have to walk on the freeway)Genuine Expedia guest review
"Holiday Inn, next to irving convention center"
Hotel was extreamly nice!! Loved the room, very clean. Check in was slow because they had trouble finding us a room although we had reservation. They had a stack of keys with numbers set aside for reserved rooms but no names and for some reason, they couldn't give me one of those, even though the girl had no idea who they belonged to. It took an hour […] before she thought to look for a printout with room numbers and names only to find out the room we had been asigned had not been clean yet. One of the guys there did make several trips up stairs to find out what rooms had been cleaned fi they were ready. I was glad for his help as the front desk attendant didn't seem to know what to do. They did not seem to have effecient system set up to put info in computer about if rooms were ready or not. Our email confirmation said we could check in at 3. We got there at 3 and did not get into a room until 4 or later. That is my only complaint, could have just been bad day for front desk. I will definately stay there again but may call on the way there to make sure I am assigned a room and that my key is ready. :) Read moreGenuine Hotels.com guest review
"Holiday INN stay."
The Room and the hotel as a whole was very nice. The part that was bad was the fact that breakfast starts at 7am and I didn't get a chance to take advantage of part of what I paid for because the breakfast was not ready and I had to leave. This was disappointing because that is one of the reasons I booked the place is for the breakfast. There was no […] sense of urgency by the front desk or the other staff. There were about 6 or 7 guest who all came down for the breakfast and they too were unhappy about this. I would like to think this was a one-time mistake but the reaction from the desk "MANAGER" was like this is the norm. So if you have to stay there be prepared for the chance that there may not be breakfast at 7am like the place advertises. Read moreGenuine Hotels.com guest review
"Excellent room for the price."
Excellent for the price. Very nice room with a living room area and a fridge/kitchen area. Comfortable beds, clean bathroom. The free breakfast was mediocre... the coffee was pretty bad, but I don't expect much from free breakfast. There is a Starbucks a 5 min drive away. My only real complaint is that it's not convenient at all to walk to the convention […] center. It's very close, but separated by a bayoo/floodway thing, so you have to walk the long way around. Read moreGenuine Expedia guest review
"good hotel service sucks"
The hotel was nice but the service sucked! We were to get rooms side by side, with a play pin for child in room. They gave us rooms in different floors one room was bigger then the other but we still payed the for the price of larger room for both. They said the room with the play pin was locked so they couldn't get us one. The guy at front desk was […] not nice at all!!!!!! We will no stay there agin. Read moreGenuine Hotels.com guest review
We had business at the Las Colinas Irving Convention center. The Hotel is very close to the center. Hotel is very quiet and we were right by the elevator and never heard it.Genuine Hotels.com guest review
The location wasn't very convenient for accessing restaurants on foot (since I didn't have a car) but the shuttle would take you anywhere.Genuine Hotels.com guest review
"Really nice hotel for the money"
Only thing I had bad to say about the room, was when a taking a shower it doesn't drain very well, 2-3 inches of water sitting at your feet when finished, Lots of room with a sofa and chair in the room, a lot bigger than I thoughtGenuine Expedia guest review
Really good experienceGenuine Hotels.com guest review
"Flughafennähe, trotzdem ruhig"
nahe Flughafen, ideal zum Start für den USA Aufenthalt in Dallas. sauber, ruhige und sichere UmgebungGenuine Expedia guest review
"God pick-up service fra og til lufthavn."
Fint hotel med venlig betjening og store værelser.Genuine Hotels.com guest review
El hotel es bueno , limpieza , comodidad. El problema es que no tiene servicios que anuncian al publicar y que causa problemas al huesped . Nunca funcionó el internet y algo que era fundamenral en este viaje " transportacion al aeropuerto " !!!! Por eso se contrato ese hotel , por esa facilidad ofrecida u resulto que solo van al aeropuerto a las 3:00 […] pm !!!! Para que ofeecen un servicio que no tienen ? Nunca nos habia aucedido esto con las reservaciones hechas con ustedes . Gracias Read moreGenuine Hotels.com guest review
Todo ok. GraciasGenuine Hotels.com guest review
"Holiday las colinas"
Muy buen hotel! sobre todo el desayuno y el personal que trabaja ahi!Genuine Hotels.com guest review
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