Very friendly staff, fixed a plumbing issue very quickly. Immediately sent house keeping to clean up mess. Accommodated a late check out.Genuine Expedia guest review
"Satisfied customer :-)"
The hotel & room was better & more than I can asked for with the price! We chose this hotel because of the distance to the airport & free shuttle service. HOWEVER, the only complaint I had was the miscommunication between the hotel & the sister hotel that was supposed to provide the free shuttle service to the airport. We had encounter some problem […] with the online checkin & was thus wanting to make sure we arrive at the airport earlier to make sure we will have a good seat for a family of 5 on a 14 hours international flight. Even though we were at the front desk 5mins before the scheduled time, I kept reminding the front desk guy but he kept assuring me that the shuttle bus will be arriving on time. The anticipated nightmare happened!!! The bus arrived 30mins late!!! It left a bad taste to an otherwise great hotel stay. Read moreGenuine Hotels.com guest review
Rooms were I'm need of repair. Bathtub was stained. Chips off door were broken where they hit it with the vacuum.Genuine Hotels.com guest review
"Quiet and Clean"
We had a very nice 2 night stay here and would stay here again. The only complaint that we had was that the toilet had to be plunged due to not flushing. Other than that it was great.Genuine Hotels.com guest review
Arrived too late to complain about dirty sheets. Was only there for a 5 hour sleep. Thought complaining would only reduce my sleep time.Genuine Expedia guest review
"Hard to find, but good stay"
We had a nice suite room for a very reasonable rate. The staff was friendly and helpful, and a van took us to an area restaurant. There are no restaurants within walking distance - no anything, actually except the Irving Conference Center. The breakfast was good - the usual Holiday Inn Express - and we were even allowed to have two guests join us at […] no charge. But why are there never any decent lights for reading in the sitting area? Read moreGenuine Hotels.com guest review
We arrived to the hotel after 2pm, staff took forever to check us in and when we asked he responded "one moment" didn't apologized for the delay. The suite was no equipped or ready for 6 adults.Genuine Expedia guest review
"overnight stay for airport"
WE were pleasantly surprised to see how spacious our suite was. The beds, pillows, and couches were comfortable. Room was clean. I found the lighting in the room too dim, but it was still a great room. Quiet even though facing interstate. Personnel was friendly and the shuttle service timely and efficient. Breakfast buffet was good but the food was […] dry. Rates were great! Read moreGenuine Hotels.com guest review
Wonderful, simply wonderful experience. Friendly staff, very clean rooms. Comfortable bed! Will definitely stay there again!Genuine Hotels.com guest review
Fair overall. Chair in room was dirty and breakfast was not really goodGenuine Hotels.com guest review
The room was amazing and had a great price. The downfalls were that breakfast staff was not prepared and all the food was gone and had to wait a long time for 1 item to be put back which was immediately gone because there was so many people waiting.Genuine Expedia guest review
"great hotel for business travel"
Wonderful customer service, shuttle service to DFW airport was prompt, rooms are extremely clean. Great hotel, reasonably priced.Genuine Hotels.com guest review
"Holiday Inn Express..Las Colinas"
We would stay again! The 24 hr airport shuttle was a big draw...but the comfy beds & roomy suite were what would bring us back.Genuine Hotels.com guest review
The view was beautiful and just what I needed!Genuine Hotels.com guest review
it was great, great location from where i need to go enjoyed once again and i will be back soonGenuine Hotels.com guest review
"Great customer service hotel"
I love this hotel. It sits between dallas and ft.worth. Its low key and they provide a shuttle within 5 miles of the hotel. Its a huge plus if you dont have a car and want to eat out at the many resturants in the area. Once you get your bags, you have to call them directly because they arent listed with the other hotels and there are 3 other holiday […] inns. Other than that, great size rooms, awesome bed. Will come back again!!!! Read moreGenuine Hotels.com guest review
"Birthday Staycation Trip"
The grounds of this hotel were clean and nice. I wouldn't expect anything less with this location. I would say, if i brought my kiddos along, the outdoor pool that we say was pretty poor looking and I wish it were indoor. This was prom weekend, unfortunately, but... WE DIDN'T HEAR A THING!!! I am shocked we didn't even get a slamming door from those […] kids. I did venture out for the breakfast (7-10am)...don't eat it. There are some selections such as coffee and some toast but if you care at all about your stomach and eating anything healthy, it smells like its been heat up from the previous day or that this is simple, cheap buffet style food. If that's your thing, there were several selections, but overall it looked very unappealing. The staff was nice, price was good for what we got. Would I want to stay over a day or two...no. Oh also, the bed wasn't 100% perfect because it had a dip in the middle. Could've been our room only. Read moreGenuine Hotels.com guest review
Overall hotel was nice, friendly and helpful staff.Genuine Hotels.com guest review
"DFW Fiber Fest"
Chose this facility due to its proximity to my venue, and it was the closest one. I had originally booked one night, and when I needed to book another, they required me to have a separate reservation. Okay, no big deal. When checking in I confirmed we would have the same room for both nights and not have to switch. They confirmed that, but they turned […] our keys off anyway. We got to the room the second day, exhausted, and I had to go down to the front desk to have my room keys turned back on. Also there was hair in my bed that didn't come from me. I took pictures and told the front desk clerk. This happened both days, and I asked if they change the bedding every day. Clearly they didn't. I complained to the front desk clerk again. She assured me on check-out Sunday that her manager would call me Monday. That was a month ago and I still haven't heard from anyone. Also they provide a microwave and small fridge and a bottle of dishwashing soap but no dishes. Read moreGenuine Expedia guest review
"Great staff. I'll stay again."
From the airport shuttle, to my daily trips, the drivers where friendly and always on time. The front desk did a fantastic job and Ashley was a huge help sifting through some booking changes. Even though there was not a bar on site, they offered complimentary Beer every night from 5-7. I'm looking forward to my next trip.Genuine Hotels.com guest review
The air condition will not turn off even when I turned it off. It drove me crazy with all the loud noises. The hotel staff are extremely friendly. The hotel is little over prized.Genuine Hotels.com guest review
I enjoyed this hotel. I am a stickler for a clean hotel and I was very pleased with this one.Genuine Expedia guest review
I really enjoyed my stay at this hotel. The staff was very helpful finding things in the area. The shuttle driver was wonderful and the shuttle service was so necessary to navigate the area. I was very happy at this hotel and would stay there again. Our event was right at the convention center, which is a nice walk or shuttle ride away. I was very satisfied […] with the breakfast, actual sausage in the Biscuits and Gravy! Read moreGenuine Hotels.com guest review
Had to buy two extra room because of not haveing double beds and is not quarantee by hotel .com or the hotel.Genuine Hotels.com guest review
"Nice comfortable Hotel"
The room was clean and nice, the bed was comfortable, it was a good place to rest before our flight, access to the airport was easy from this hotel, parking was good, breakfast was OK and plenty of it. The staff was excellent and helped in any way they could. Over all we were happy with our stay and will use it again.Genuine Expedia guest review
The front desk manager David was very nice, even gave me a ride to a convenience store in the shuttle bus (since it was cold and wasn't within walking distance). Excellent service and cleanliness.Genuine Hotels.com guest review
"Close to Convention Center"
We had and event at the Irving Convention Center and this is the closest hotel. There is a water drainage viaduct between the hotel and convention center but they have built a sidewalk around it with a little bridge so that you can walk to the convention center without having to walk on the road. The room was clean and basic but served it's purpose […] well. The staff was friendly and helpful when we asked for extra blankets. Read moreGenuine Hotels.com guest review
"really exceptional staff"
I have never had such accommodating, personable airport shuttle drivers, and I travel a lot.Genuine Expedia guest review
"Closest to Convention Center, but that's about it."
It's a pretty basic hotel. Most of the staff is very pleasant, but the still need some training on what to say and what not to say to the guests. Room was OK but not spotless. And do not count on any food here other than breakfast. They have a happy hour but it is microwave quality at best. They do serve wine and beer, but if you just want water or […] soda - no luck. As far as location, if you don't have a rental car, you will have to be shuttled everywhere - there is absolutely nothing within walking distance. Would have expected the rate to be about half of what we were charged. Read moreGenuine Hotels.com guest review
"Not too bad of a place however..."
This was actually a fairly decent hotel if all you are planning on doing is sleeping and eating there. The rooms are clean however I did find a ziplock container in the microwave from the last person there. Nothing really spectacular more of just a regular hotel I guess. The hotel was decently priced and they did have a courtesy van that would drive […] you up to 5 miles away. However, that is the bad part and probably a mistake on our part. We tried to take taxis when were where there to Dallas...huge mistake. The taxi drives have no idea where they were going and often over charged even according to their rates listed on the paper that hung in the taxi. It would take anywhere from 10-30 minutes to get a taxi even when we were in Dallas, so we walked everywhere and only took taxis back to the hotel. Maybe it's because I've always grown up where taxis knew the roads and the drivers always asked which route I wanted to take, but these drivers were horrible which ended up ruining much of the trip. But if you have your own car or are planning on just staying at the hotel, it's not a bad place to stay. No indoor pool for the winter though. Read moreGenuine Expedia guest review
I was Very pleasedGenuine Hotels.com guest review
"Check behind the bathroom door!"
The housekeeper should check behind the bathroom door when cleaning. If so, he/she would've found the used Q-Tip on the floor, which was there when I checked in and remained there all weekend...Genuine Hotels.com guest review
Cleanliness of my room was unsatisfactory. There were random hairs (not mine) on the bed lines and the room generally seemed lacking proper housekeeping. Also, when housekeeping cleaned my room on Day 3, they found a bedbug in my bed. The hotel management handled the situation well, but my replacement room also had cleanliness issues like strange hairs […] and sticky spots on the bathroom counter. Management put me up in a different hotel and bent over backwards to make amends. I fully appreciated and respected their efforts. The housekeeping crew needs serious improvement. Read moreGenuine Hotels.com guest review
"Only 15 minutes from six flags..."
Everything was great. Needed a few more breakfast items. More fruit etc...room was so comfortable....will stay againGenuine Expedia guest review
"Not worth the price"
Location is great, very convenient for downtown Dallas. Easy to find also. However, our room smelled bad (especially the bathroom!), the sheets had spots and hairs in them and the cable was on and off. I would expect smth like this from a cheaper place. We were pretty dissapointed. We have had previous bad experiences in other hotels from the same chain […] so we were hoping we could fix that, especially with the good reviews this location had. But I don't think we'll be staying in a Holiday Inn again... Read moreGenuine Hotels.com guest review
sheets had not been changed after previous occupant.Genuine Expedia guest review
"An incredibly friendly staff."
We stayed here for Dallas Fan Days and the hotel was pretty good overall. The staff was great and extremely helpful, often times going above and beyond. They were knowledgeable about the area and shuttled us to and from the convention center when we needed it, and we didn't have to wait long on either side to be shuttled back. The only downsides to […] the rooms is that the beds seemed a little smaller than a standard full mattress, the bathroom had some minor plumbing issues, and the facet was loose on the sink in the kitchenette making me worry it'd break anytime. We'll definitely be booking again with this hotel the next time the Con comes around. Read moreGenuine Hotels.com guest review
Stayed there with my mother and brother. Plenty of room for 3 adults to relaxGenuine Expedia guest review
"It Was A Good Stay"
The hotel was very pleasing. Add More to my review? It was good. It's a great buy.Genuine Expedia guest review
"Pretty good experience"
The only thing I really have to complain about is the layout of the suite I was in. The bathroom only contained the toilet and shower while OUTSIDE of the bathroom was the sink and mirror.... which was directly in front of the bed. If you are staying in the room with someone else, be warned, this is usually where a person gets ready and will most likely […] keep you up in the morning! Also the room I was in was a little musty and smelled like stale water from the pool, and you can't air out the room cause hotel windows don't open... Read moreGenuine Hotels.com guest review
"Would stay again at the hotel again"
The hotel room was very spacious and clean. The front desk is very friendly and polite. Our room had minor difficulties; TV and coffee machine outlets were not functioning. Had to move the plugs to another outlet in room. The maid service was limited in hours of operation; service only in the morning to 11am. We never had our room cleaned since we didn't […] leave the room until 11am. Overall, we will stay again. Enjoyed the stay. Read moreGenuine Hotels.com guest review
I gave this hotel a good rating because they were clean and it was close to where we needed to go. They were quick with service. If we needed anything, there were at our room in less than 5 minutes. It was one of the best stays that I've had in a while.Genuine Hotels.com guest review
As soon as we walked through those doors, I just knew it was going to a good stay. Lobby was nice and clean. Our suite was warm and comfortable. My family had an excellent timeGenuine Expedia guest review
It was good,staff very helpful. Hotel was close to our conference site and ride was available whenever we wanted. Very friendly staff.Genuine Hotels.com guest review
We were very happy with our experience at this hotel. It had clean and nice rooms and facilities. All hotel staff we encountered were helpful and courteous. We had a great experience at the hotel and would definitely recommend it to friends and family. We are planning a return trip to the area and will probably stay here again.Genuine Expedia guest review
Service was great, the staff was nice and helpful! Nothing really to complain about! The rooms a bit undated!Genuine Hotels.com guest review
There was a slight mix up with our hotel booking, but hotel staff was kind enough to let us know we could contact Expedia to get that sorted. They were even kind enough to allow us to linger in their lobby while we got our trip adjusted. We had an excellent stay and the room wound up being a lot more roomy and cozy than we had expected. The variety […] at the breakfast bar was phenomenal! Read moreGenuine Expedia guest review
I was very impressed, the room was clean and we liked having the living area away from the beds. It was very quite on our floor, and the breakfast was great. Would definitely come here again.Genuine Hotels.com guest review
I loved this place. Everytime i come to the Dallas area thats where im staying. Its 20 mins or less no matter which direction you go to everything. The customer service was unmatched.Genuine Hotels.com guest review
"More than affordable"
Very nice location and staff and very affordableGenuine Hotels.com guest review
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