Overall hotel was nice, friendly and helpful staff.Genuine Hotels.com guest review
"DFW Fiber Fest"
Chose this facility due to its proximity to my venue, and it was the closest one. I had originally booked one night, and when I needed to book another, they required me to have a separate reservation. Okay, no big deal. When checking in I confirmed we would have the same room for both nights and not have to switch. They confirmed that, but they turned […] our keys off anyway. We got to the room the second day, exhausted, and I had to go down to the front desk to have my room keys turned back on. Also there was hair in my bed that didn't come from me. I took pictures and told the front desk clerk. This happened both days, and I asked if they change the bedding every day. Clearly they didn't. I complained to the front desk clerk again. She assured me on check-out Sunday that her manager would call me Monday. That was a month ago and I still haven't heard from anyone. Also they provide a microwave and small fridge and a bottle of dishwashing soap but no dishes. Read moreGenuine Expedia guest review
"Great staff. I'll stay again."
From the airport shuttle, to my daily trips, the drivers where friendly and always on time. The front desk did a fantastic job and Ashley was a huge help sifting through some booking changes. Even though there was not a bar on site, they offered complimentary Beer every night from 5-7. I'm looking forward to my next trip.Genuine Hotels.com guest review
The air condition will not turn off even when I turned it off. It drove me crazy with all the loud noises. The hotel staff are extremely friendly. The hotel is little over prized.Genuine Hotels.com guest review
I enjoyed this hotel. I am a stickler for a clean hotel and I was very pleased with this one.Genuine Expedia guest review
I really enjoyed my stay at this hotel. The staff was very helpful finding things in the area. The shuttle driver was wonderful and the shuttle service was so necessary to navigate the area. I was very happy at this hotel and would stay there again. Our event was right at the convention center, which is a nice walk or shuttle ride away. I was very satisfied […] with the breakfast, actual sausage in the Biscuits and Gravy! Read moreGenuine Hotels.com guest review
Had to buy two extra room because of not haveing double beds and is not quarantee by hotel .com or the hotel.Genuine Hotels.com guest review
"Nice comfortable Hotel"
The room was clean and nice, the bed was comfortable, it was a good place to rest before our flight, access to the airport was easy from this hotel, parking was good, breakfast was OK and plenty of it. The staff was excellent and helped in any way they could. Over all we were happy with our stay and will use it again.Genuine Expedia guest review
The front desk manager David was very nice, even gave me a ride to a convenience store in the shuttle bus (since it was cold and wasn't within walking distance). Excellent service and cleanliness.Genuine Hotels.com guest review
"Close to Convention Center"
We had and event at the Irving Convention Center and this is the closest hotel. There is a water drainage viaduct between the hotel and convention center but they have built a sidewalk around it with a little bridge so that you can walk to the convention center without having to walk on the road. The room was clean and basic but served it's purpose […] well. The staff was friendly and helpful when we asked for extra blankets. Read moreGenuine Hotels.com guest review
"really exceptional staff"
I have never had such accommodating, personable airport shuttle drivers, and I travel a lot.Genuine Expedia guest review
"Closest to Convention Center, but that's about it."
It's a pretty basic hotel. Most of the staff is very pleasant, but the still need some training on what to say and what not to say to the guests. Room was OK but not spotless. And do not count on any food here other than breakfast. They have a happy hour but it is microwave quality at best. They do serve wine and beer, but if you just want water or […] soda - no luck. As far as location, if you don't have a rental car, you will have to be shuttled everywhere - there is absolutely nothing within walking distance. Would have expected the rate to be about half of what we were charged. Read moreGenuine Hotels.com guest review
"Not too bad of a place however..."
This was actually a fairly decent hotel if all you are planning on doing is sleeping and eating there. The rooms are clean however I did find a ziplock container in the microwave from the last person there. Nothing really spectacular more of just a regular hotel I guess. The hotel was decently priced and they did have a courtesy van that would drive […] you up to 5 miles away. However, that is the bad part and probably a mistake on our part. We tried to take taxis when were where there to Dallas...huge mistake. The taxi drives have no idea where they were going and often over charged even according to their rates listed on the paper that hung in the taxi. It would take anywhere from 10-30 minutes to get a taxi even when we were in Dallas, so we walked everywhere and only took taxis back to the hotel. Maybe it's because I've always grown up where taxis knew the roads and the drivers always asked which route I wanted to take, but these drivers were horrible which ended up ruining much of the trip. But if you have your own car or are planning on just staying at the hotel, it's not a bad place to stay. No indoor pool for the winter though. Read moreGenuine Expedia guest review
I was Very pleasedGenuine Hotels.com guest review
"Check behind the bathroom door!"
The housekeeper should check behind the bathroom door when cleaning. If so, he/she would've found the used Q-Tip on the floor, which was there when I checked in and remained there all weekend...Genuine Hotels.com guest review
Cleanliness of my room was unsatisfactory. There were random hairs (not mine) on the bed lines and the room generally seemed lacking proper housekeeping. Also, when housekeeping cleaned my room on Day 3, they found a bedbug in my bed. The hotel management handled the situation well, but my replacement room also had cleanliness issues like strange hairs […] and sticky spots on the bathroom counter. Management put me up in a different hotel and bent over backwards to make amends. I fully appreciated and respected their efforts. The housekeeping crew needs serious improvement. Read moreGenuine Hotels.com guest review
"Only 15 minutes from six flags..."
Everything was great. Needed a few more breakfast items. More fruit etc...room was so comfortable....will stay againGenuine Expedia guest review
"Not worth the price"
Location is great, very convenient for downtown Dallas. Easy to find also. However, our room smelled bad (especially the bathroom!), the sheets had spots and hairs in them and the cable was on and off. I would expect smth like this from a cheaper place. We were pretty dissapointed. We have had previous bad experiences in other hotels from the same chain […] so we were hoping we could fix that, especially with the good reviews this location had. But I don't think we'll be staying in a Holiday Inn again... Read moreGenuine Hotels.com guest review
sheets had not been changed after previous occupant.Genuine Expedia guest review
"An incredibly friendly staff."
We stayed here for Dallas Fan Days and the hotel was pretty good overall. The staff was great and extremely helpful, often times going above and beyond. They were knowledgeable about the area and shuttled us to and from the convention center when we needed it, and we didn't have to wait long on either side to be shuttled back. The only downsides to […] the rooms is that the beds seemed a little smaller than a standard full mattress, the bathroom had some minor plumbing issues, and the facet was loose on the sink in the kitchenette making me worry it'd break anytime. We'll definitely be booking again with this hotel the next time the Con comes around. Read moreGenuine Hotels.com guest review
Stayed there with my mother and brother. Plenty of room for 3 adults to relaxGenuine Expedia guest review
"It Was A Good Stay"
The hotel was very pleasing. Add More to my review? It was good. It's a great buy.Genuine Expedia guest review
"Pretty good experience"
The only thing I really have to complain about is the layout of the suite I was in. The bathroom only contained the toilet and shower while OUTSIDE of the bathroom was the sink and mirror.... which was directly in front of the bed. If you are staying in the room with someone else, be warned, this is usually where a person gets ready and will most likely […] keep you up in the morning! Also the room I was in was a little musty and smelled like stale water from the pool, and you can't air out the room cause hotel windows don't open... Read moreGenuine Hotels.com guest review
"Would stay again at the hotel again"
The hotel room was very spacious and clean. The front desk is very friendly and polite. Our room had minor difficulties; TV and coffee machine outlets were not functioning. Had to move the plugs to another outlet in room. The maid service was limited in hours of operation; service only in the morning to 11am. We never had our room cleaned since we didn't […] leave the room until 11am. Overall, we will stay again. Enjoyed the stay. Read moreGenuine Hotels.com guest review
I gave this hotel a good rating because they were clean and it was close to where we needed to go. They were quick with service. If we needed anything, there were at our room in less than 5 minutes. It was one of the best stays that I've had in a while.Genuine Hotels.com guest review
As soon as we walked through those doors, I just knew it was going to a good stay. Lobby was nice and clean. Our suite was warm and comfortable. My family had an excellent timeGenuine Expedia guest review
It was good,staff very helpful. Hotel was close to our conference site and ride was available whenever we wanted. Very friendly staff.Genuine Hotels.com guest review
We were very happy with our experience at this hotel. It had clean and nice rooms and facilities. All hotel staff we encountered were helpful and courteous. We had a great experience at the hotel and would definitely recommend it to friends and family. We are planning a return trip to the area and will probably stay here again.Genuine Expedia guest review
Service was great, the staff was nice and helpful! Nothing really to complain about! The rooms a bit undated!Genuine Hotels.com guest review
There was a slight mix up with our hotel booking, but hotel staff was kind enough to let us know we could contact Expedia to get that sorted. They were even kind enough to allow us to linger in their lobby while we got our trip adjusted. We had an excellent stay and the room wound up being a lot more roomy and cozy than we had expected. The variety […] at the breakfast bar was phenomenal! Read moreGenuine Expedia guest review
I was very impressed, the room was clean and we liked having the living area away from the beds. It was very quite on our floor, and the breakfast was great. Would definitely come here again.Genuine Hotels.com guest review
I loved this place. Everytime i come to the Dallas area thats where im staying. Its 20 mins or less no matter which direction you go to everything. The customer service was unmatched.Genuine Hotels.com guest review
"More than affordable"
Very nice location and staff and very affordableGenuine Hotels.com guest review
Consistency - met expectations based on all other HI Express' I've stayed in. Location is pretty good for the Las Colinas area but isn't really next to anything except the Irving Convention Center.Genuine Hotels.com guest review
"Perfect hotel for Texas Half"
Two girlfriends and I stayed at the Holiday Inn Express for the Texas Half. It was close and convenient and even shuttled us to the start line! The night clerk, sorry I didn't catch his name, even shuttled me to a local restaurant to meet my friends the night before the race! The only thing that would have made it more perfect were if the sheets and […] blanket for the sofa bed were in our room, we had to head back down to the front desk to pick them up after we were in our pjs. Overall though - I would highly recommend this hotel! Read moreGenuine Hotels.com guest review
Everything was great, except the hotel wireless internet was down. And as the lady at the front desk mentioned it had been down from 25th-1st(the day i checked out).Genuine Hotels.com guest review
"I would recommend this hotel to a friend."
The breakfast was great compared to most. The staff was great. The only complaint is the dirt that settled around the slip resistance mat stuck to the center of the tub. Not a major issue because I always pick up a small bottle of bleach. Even the best of the best isn't perfect.Genuine Hotels.com guest review
"Short but enjoyable"
Staff was very cheerful and pleasant. They were very knowledgeable of locations and travel routes which were very helpful. Property nice and enjoyed my short stay.Genuine Expedia guest review
"Stayed for 4 nights and only slept 2 nights"
Stayed for 4 nights and couldn't sleep the first 2 nights because of their HP was running 24/7 and it was loud. I called the front desk to see if HP can be turned off and the answer was no. Second night I got frustrated and told the front desk I'm being sleep deprived and then the front desk person finally told me to unplug it at the bottom. They should […] modify HP control panel so that it can be turned off if customer wants it to be. Read moreGenuine Expedia guest review
"Close to Convention Center"
loved being within walking distance of convention center, but there weren't many restaurants close... had to drive to get to any of them. getting to the restaurant was easy but because of the one way roads getting back was not easy at all.Genuine Hotels.com guest review
"Overall good experience"
The hotel was nice, right next to where I had my conference, but the toilet wasn't clean. Everything looked nice. Their convention center bus didn't arrive on time, but they called another hotel and got their shuttle service to pick me up.Genuine Hotels.com guest review
This hotel is wonderful!!! The staff was very friendly and helpful! Bottom line I didn't have to worry about anything, the staff did it all!Genuine Expedia guest review
"Great Hotel For Irving Convention Center"
The upside is this Holiday Inn is located next to the Irving Convention Center. The down side there is no sidewalk you either need to walk in the drainage ditch or freeway to get there which is not all that bad. Also there are no stores or restaurants near by but you'll need some sort of transportation or use there shuttle. The breakfast is good not […] great. I would stay again. Read moreGenuine Expedia guest review
Very please of everything that the hotel had to offered.Genuine Hotels.com guest review
"close to business at convention center"
the room was a very nice size being a suite that included 2 beds and a couch and a kitchenetteGenuine Hotels.com guest review
I was very impressed with the appearance and the location of the hotel.Genuine Hotels.com guest review
My family and I were in the area for a futbol (soccer) game and chose this hotel to stay because it 1. accommodated 6 people 2. reasonably priced 3. not far from highway access 4. have had very good experiences at Holiday Inn's around Texas and 5. included all the little perks that we wanted, such as wifi, pool, fitness area, and free hot/cold breakfast. Overall, […] had a great experience with the staff and hotel in general. Would recommend this hotel! Read moreGenuine Expedia guest review
"Clean hotel. Convenient location"
Clean hotel. Convenient location. Staff proactive and vey aware of helping the customer.Genuine Expedia guest review
"Not convenient to Irving Convention Center"
When we booked this hotel because it is actually the closest hotel to the Irving Convention Center. We were attending an event there. When we booked, we called the hotel and asked if they were within walking distance of the Convention center. We were assured that they were. Well, if your idea of walking distance is 1.5 mile stroll along a very busy […] street, then I guess technically it's true. The staff at the hotel was indifferent at best (rude in some cases). They did have a shuttle, but it was late, the driver was grumpy and the bus wasn't big enough for all of the people to get on. No shuttle back from the event. We had to take a cab...And that was fun - the cabby didn't want to take us such a short distance and charged us $11 for the ride. I rarely write reviews about the places I've stayed, and now I feel like I need to go back and write some great reviews about other hotels I've stayed in. But this one - the price was too high for what it was, the staff was rude, the building is clean but in need of repair and they lied to us about being walking distance to the convention center. If I were you, I would stay somewhere a little bit further away and take a cab or a shuttle until they build Hotels right next to the convention center. Read moreGenuine Hotels.com guest review
"Nice Hotel Next To Convention Center"
Nice hotel next to the Irving Convention Center Nothing around the hotel you'll need a car for most things. Breakfast was ok No sidewalk to Convention Center (you have to walk on the freeway)Genuine Expedia guest review
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