All hotels in Medford, Massachusetts, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here116 Riverside Ave, Medford, MA, 02155, United States of America, ‏‎866-539-8122
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4.3 / 5Excellent

Score breakdown (from 582 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    3.9
5.0 / 5Outstanding
"Helpful staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lived up to what we expect at Hyatt Place.
Genuine Hotels.com guest review
2 night family trip Sep 7, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient Spot"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice breakfast, attentive front desk staff -- very happy with our stay here.
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
DA
US
3.0 / 5Good
"Nice hotel close to Boston"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice room, good staff. Room is noisy from highway, also air conditioner is to loud. Easy commute to downtown by public transportation or by car. Recommend with reservations for people who needs quiet room.
Genuine Expedia guest review
Other trip Sep 11, 2014
Rich
US
5.0 / 5Outstanding
"Great Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Appreciated the friendly staff and services. Appreciated the neighborhood and the great places to eat within walking distance.
Genuine Hotels.com guest review
1 night trip Sep 8, 2014
A Traveler
US
3.0 / 5Good
"Nice but poor arrangement of bathroom"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
All good except the arrangement if bathroom is not convenient coz washing and cleaning are out side the bathroom and it cozs a lot inconviences
Genuine Hotels.com guest review
2 night family trip Aug 30, 2014
Kazal
US
4.0 / 5Excellent
"Very nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Despite the location near a highway, you could only faintly hear the traffic, not disturbing at all. Very convenient to that highway, only a few miles outside Boston. Nice room with separate seating area. Breakfast offered plenty of cold and hot options, pleasant dining space, plenty of room for everyone to sit and enjoy another cup of coffee.
Genuine Expedia guest review
Other trip Aug 27, 2014
joan
US
5.0 / 5Outstanding
"Very Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed 3 nights for Boston sightseeing. Room was spacious and very clean. Parking was convenient, under the hotel. Breakfast met our needs but staff needs to better organize the traffic flow. Most people enter from the elevator into the left of the kitchen area, but the plates/utensils/serving stations are set up with no obvious sequence of progression. Breakfast was a game of dodge and weave especially because it was very crowded. Regarding travel into Boston, we booked this hotel for the shuttle (runs until 9 pm then you have to take a taxi to hotel) and train convenience. However, after the first day we calculated that we financially broke even parking in Downtown Boston and saved 60 minutes of travel/wait time. You have to wait for the shuttle to arrive, then driver drops groups off according to location of where they want to go, then train is 20 minutes. We will stay again in this hotel because the rate is comparatively good, but we will drive into downtown.
Genuine Hotels.com guest review
3 night family trip Aug 20, 2014
TLS
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great place to stay recommend not that far from the t to Boston
Genuine Hotels.com guest review
2 night family trip Aug 16, 2014
George
US
4.0 / 5Excellent
"Lovely getaway in the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Perfect retreat in the city for a romantic getaway. Nicely appointed room, friendly staff, quiet and peaceful
Genuine Hotels.com guest review
1 night romance trip Aug 18, 2014
Greg B
US
5.0 / 5Outstanding
"Home away from home."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to come back to after a very long day of necessary activities.
Genuine Hotels.com guest review
7 night business trip Aug 11, 2014
t.kane
US
4.0 / 5Excellent
"Just visiting"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great experience apart from the shuttle service. Was told they would be there in 10 minutes. Called back after 15 minutes and was told they would be there in one minute. 13 minutes later he shows up and the van smells of French fries (3:30pm). Apart from the shuttle service which is unreliable, it is a nice place to stay.
Genuine Expedia guest review
Other trip Aug 19, 2014
di
US
4.0 / 5Excellent
"Great value. Unreliable shuttle transport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful room. Amazing breakfast included. Ok pool but needed to repair lights there. Too dark at night. Only issue was shuttle to t stops. On demand and wait varied from 10 to 45 minutes.
Genuine Expedia guest review
Other trip Aug 18, 2014
jane
US
5.0 / 5Outstanding
"Good hotel, staff gives very good service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I would recommend this hotel. Staff is friendly and very helpful. We needed extra towels and pillows, and they arrived within just a few minutes of the request. Not enough shuttles for that service they offer. Other than that, great location, walk to many restaurants and shops.
Genuine Hotels.com guest review
2 night family trip Aug 13, 2014
sd
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The pull out sofa bed was not comfortable.
Genuine Hotels.com guest review
3 night business trip Aug 9, 2014
A Traveler
US
4.0 / 5Excellent
"Spacious suites room, Nice choice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The double-bed room is indeed spacious, large enough for 5 people to stay. Convenient location, just steps from highway, and there's a nearby restaurant street to dine where you could find Korean, Japanese and Chinese restaurant, just within walking distance!
Genuine Hotels.com guest review
3 night family trip Aug 10, 2014
angela
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Size of room was good. Breakfast was overcrowded and food was fair. It was served on plastic plates and mugs which was subpar for a Hyatt hotel. The receptionist did not speak clear English and wore long hair covering her nameplate.
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
US
4.0 / 5Excellent
"close to family"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I really love the staff at this hotel, they are always so friendly. The hotel itself is starting to show a bit of wear and tear in the rooms, and the air conditioner was a bit hard to keep at a constant temp, but the fantastic staff, great breakfast and the fact that it's in Medford make up for that easily.
Genuine Hotels.com guest review
2 night trip Aug 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
My mother, sister, and I had a double room with a seating area that had a fold out couch. It was very clean, but the beds weren't quite as comfortable as I would have liked, though they weren't awful, and there was some traffic noise even though we had a room with a high floor. The service from the hotel staff was excellent. The hotel check-in was fast and the staff members at the front desk were friendly and polite. With free parking and free breakfast included, the price was quite reasonable. I would have liked it better if the free shuttle would have included airport transportation, but the shuttle only was for a 3 mile radius that did not include going to the airport, even though the airport was not that far away (7 miles).
Genuine Hotels.com guest review
2 night trip Aug 6, 2014
Julie
US
4.0 / 5Excellent
"Oh so close to Boston!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
We stayed at this hotel for 4 nights in August. Although this hotel is in Medford, it is just a short ride to downtown Boston. The shuttle is also a very convenient way to get where you need to in order to get to the city. The staff were professional and knew where to go, what to see and how to get there. I appreciated their input and assistance. The free parking and breakfast are an added plus and convenience. The rooms are spacious and clean, as well as comfortable. My only problem was with the bathroom, it functioned well but was not comfortable or up to date. I highly recommend this hotel!
Genuine Hotels.com guest review
4 night family trip Jul 31, 2014
Heather
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My children and I had a great stay! The room was very clean and spacious. The breakfast was great. We found all the hotel staff to be very helpful and friendly. I would definitely stay here again!
Genuine Hotels.com guest review
2 night family trip Jul 26, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful front desk staff even offered a tour of the amenities on check in
Genuine Hotels.com guest review
2 night trip Jul 24, 2014
Nancy
US
4.0 / 5Excellent
"Godo one!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice for spend time with family, near from Boston downtown
Genuine Expedia guest review
Other trip Jul 27, 2014
Joaquin
US
5.0 / 5Outstanding
"Great hotel for exploring Boston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff could not have been nicer and more helpful. The van to take us to the T stop was always there within 20 minutes of when we wanted to go. The breakfast was great.
Genuine Expedia guest review
Other trip Jul 27, 2014
A Traveler
US
4.0 / 5Excellent
"Archibob45"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice hotel...... Breakfast is awesome
Genuine Hotels.com guest review
2 night trip Jul 17, 2014
Bob
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Lots of space in the room with the extra area with the couch.
Genuine Expedia guest review
Other trip Jul 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Everything we needed and close to Boston."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
All amenities were excellent. However, we were bummed that the pool was closed when we arrived. It was open the next day.
Genuine Expedia guest review
Other trip Jul 21, 2014
Frank
US
4.0 / 5Excellent
"Great family hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great family hotel, large studio rooms, great breakfast, kids loved the pool, free parking helpful, shuttle to train stations was very helpful (except for not being made to wait nearly an hour for the shuttle on our last night) because it meant we go do the subway downtown, also means the hotel is accessible to city while at the same time being outside of the rush of the city, staff was generally friendly and helpful
Genuine Expedia guest review
Other trip Jul 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel. Great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
First time in the Boston area. Great hotel and staff. Little out of the way but the shuttle takes you to the train stop.
Genuine Expedia guest review
Other trip Jul 21, 2014
carlos
US
4.0 / 5Excellent
"very spacious and very helpful staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The front desk staff was very friendly and helpful, especially Rony. Also the shuttle driver. The only minus about the hotel was that it was farther from the subway than I thought. The shuttle didn't have a fixed schedule, so if you just missed, it was a wait. It sounds better to have it be on call, but would actually be more convenient to know that it went certain places at certain times.
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
US
3.0 / 5Good
"Loud HVAC and Room Smell"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The room AC was very loud. The hotel actually had ear plugs on the night stand. Also the room smelt very bad. Have staid in this hotel and this chain before with better results
Genuine Expedia guest review
Other trip Jul 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to Airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Staff was great, very accommodating. Shuttle service was perfect to get back & forth to public transportation.
Genuine Hotels.com guest review
3 night trip Jul 8, 2014
Dave
US
5.0 / 5Outstanding
"Hyatt"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice staff. ...clean rooms easy access to fenway park and downtown boston. ...great breakfast..and safe parking
Genuine Expedia guest review
Other trip Jul 12, 2014
A Traveler
US
5.0 / 5Outstanding
"10 Minute Drive to Downtown Boston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
I chose this hotel because I did not want to pay the Boston prices and I needed to sleep five people comfortably. The drive into Boston was easy, straightforward, and only ten minutes. The suite we had was large, clean, and great! The breakfast was good too, but the staff was amazing! They really try hard to make you feel good.
Genuine Hotels.com guest review
2 night family trip Jun 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent Hotel..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, service was wonderful and friendly. Breakfast is awesome food.. Will be staying here again..
Genuine Hotels.com guest review
4 night trip Jun 28, 2014
Melissa
US
1.0 / 5Poor
"Never going back"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Lack of communication between the employees. We were guaranteed a crib but when we went there they did not have one. They could not find our reservation and the manager was never available.
Genuine Expedia guest review
Other trip Jul 3, 2014
sachjn
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
All was great ! Shuttle was really nice to and from the T. Breakfast was also very nice!
Genuine Hotels.com guest review
4 night business trip Jun 25, 2014
Kim
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved this place! Staff is super friendly and helpful! Breakfast is your typical fare, plus a few unique breakfast sandwiches. The hotel provides a free shuttle to the nearby subway. You can then easily take the subway into Boston. We visited Fenway Park! The staff made sure we had full understanding of which subway trains to take, again- great staff! The room was very clean and spacious. I wouldn't hesitate to stay here again!
Genuine Hotels.com guest review
1 night family trip Jun 25, 2014
BrSh
US
5.0 / 5Outstanding
"Great price for family stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Our stay in Boston was great and this hotel was such a part of that. The shuttle going to the subway station is a great service. Breakfast was more than a "complimentary" breakfast. Our grandchildren enjoyed the breakfast as much as we did. The room size was very accommodating to our family of five. We look forward to coming back to Boston and staying here again. Hope all the staff will be there...everyone was very nice.
Genuine Hotels.com guest review
3 night trip Jun 10, 2014
Barbara Adams
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Could use more amenities for the price staff was great and room was clean
Genuine Expedia guest review
Other trip Jun 26, 2014
A Traveler
US
3.0 / 5Good
"One Night Stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    4.0
I would stay again, but I still have a hold on my credit card from them after 3 days, not sure what that's about
Genuine Hotels.com guest review
1 night trip Jun 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect close an very clean"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Easy in and out of the city. Very clean and great rooms
Genuine Expedia guest review
Other trip Jun 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Great value!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
My son and I were visiting area schools and this was a great base for doing that. The hotel offered a shuttle to public transportation. The room was spacious with a separate couch and large TV to watch the world cup, the desk clerks were friendly and helpful, and the beds were comfortable. I will stay here again with my daughter when we look at Boston schools!
Genuine Hotels.com guest review
1 night trip Jun 16, 2014
SLS
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Entire facility was very clean, the staff was extremely helpful and courteous, excellent breakfast!
Genuine Hotels.com guest review
3 night family trip Jun 15, 2014
mominokc
US
5.0 / 5Outstanding
"Boston Suburb"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We spent eight days at this Hyatt and had a great time! The staff was exceptional! The shuttle to the train was just perfect and very convenient! Our room was spacious and clean. There were nice restaurants in walking distance. However the in~house menu was wonderful!
Genuine Expedia guest review
Other trip Jun 21, 2014
Colleen
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We were very pleased with everything essential - cleanliness, staff helpfulness, etc. The rollaway was a little squeaky, the AC was a little loud, and we were disappointed not to have a free continental breakfast, as is common in other, similar hotels. But we were safe and comfortable.
Genuine Hotels.com guest review
3 night family trip Jun 10, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Good value and comfortable. Staff was quite helpful.
Genuine Expedia guest review
Other trip Jun 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Clean and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Comfortable room, nice breakfast.
Genuine Hotels.com guest review
1 night business trip Jun 2, 2014
A Traveler
US
4.0 / 5Excellent
"Nice location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Out of town but shuttle to trains. Good to experience village type atmosphere after the city tours.
Genuine Expedia guest review
Other trip May 30, 2014
peter
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
They use some cleaning or deodorizing agent with an obnoxious odor. Breakfast was only adequate.
Genuine Hotels.com guest review
3 night family trip May 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Very clean"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was very clean and maintained well. Very nice staff, probably the best breakfast I think I have ever had at a hotel. Definatly will stay there again next time.
Genuine Hotels.com guest review
2 night business trip May 21, 2014
Alan
US
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