All hotels in Medford, Massachusetts, United States of America
1 room, 2 adults
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116 Riverside Ave, Medford, MA, 02155, United States of America, ‏‎866-539-8122
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 704 reviews)

  • Value
    Best value for money
  • WiFi
    Good internet service
  • Breakfast
    Tasty breakfast
  • Location
    Great location
  • Comfort
    Rather comfortable
  • Wellness
    Poor wellness & sports facilities
3.0 / 5Good
"A little tired, but good breakfast"
It was fine for being close to where our daughter lives, but the area is very quiet. The hotel is due for a remodel and that is supposed to start in November. The complimentary breakfast was really good!
Genuine Hotels.com guest review
4 night family trip Oct 7, 2015
Elizabeth
US
2.0 / 5Fair
"Terrible representative - lacking"
Terrible terrible service -greeted by a terrible representative he was extremely rude, disrespectful, felt unwelcome, overall he was disgusting lacking in customer service skills- arrived early morning, prior to arrival asked them if possible to check in earlier than the actual check in time was told there won't be any problem- once arrived basically was told by this rude bafoon representative to leave and he showed us the door - be careful when booking if you have special request get everything in writing!!!!
Genuine Expedia guest review
Other trip Oct 12, 2015
MBA
US
5.0 / 5Outstanding
"Tour Boston"
Staff helpful with directions and suggestions. Very grateful for timely shuttle service. Excellent breakfast selection. Room/bed very nice. Disappointed no laundry facility on site but staff offered to send it out.
Genuine Hotels.com guest review
4 night romance trip Sep 29, 2015
David
US
5.0 / 5Outstanding
The free shuttle was a nice service. Timeliness was a little bit of a problem. One of the drivers was texting at red lights and she drove a bit too recklessly. Overall a good place to stay. Nice breakfast and friendly accommodating staff
Genuine Hotels.com guest review
5 night family trip Sep 22, 2015
Jane
US
4.0 / 5Excellent
"very good !!!"
We were only for 1 night but the service was excellent, very clean, good breakfast.
Genuine Hotels.com guest review
1 night trip with friends Oct 2, 2015
Cecilia
US
5.0 / 5Outstanding
"Great Hotel"
We had a wonderful time. Highly recommend this hotel. Pleasant, helpful staff! LOVE the fact that shuttle service was provided free of charge to and from nearby subway stations. Thank you, Hyatt!
Genuine Hotels.com guest review
2 night family trip Sep 30, 2015
jackie r
US
5.0 / 5Outstanding
"Affordable Boston accommodations"
Rita at the front desk greeted us and was a great resource.
Genuine Hotels.com guest review
2 night romance trip Sep 28, 2015
John
US
5.0 / 5Outstanding
"We loved our stay!"
My family and I stayed for a few nights while we trekked around Boston and Salem. The location was nice as it was possible to walk to many restaurants in a reasonable amount of time. The staff were kind and helpful and agreed to keep our bags prior to check-in so we didn't have to lug them around while we explored which was greatly appreciated. They also offer a shuttle service which runs every half hour; we utilized this to get to the closest subway station which we used to get into and around Boston. Our room was clean and the beds were comfortable. Breakfast is also offered with fruit, warm sandwiches, and the other usual options. Starbucks coffee and alcohol is also offered at the bar across from the breakfast room. We really enjoyed our stay and I would highly recommend this place to others.
Genuine Hotels.com guest review
3 night family trip Sep 18, 2015
Courtney
US
5.0 / 5Outstanding
"Home away from home !"
I really enjoyed my stay here. This hotel was so comfortable in many ways. The people there are so friendly and helpful. Breakfast was amazing. Lots of options to choose from. Food service is 24-7 availability. Beautiful set up in the rooms. The bed was so....comfortable! If you ever have to go to Boston, this is the place you want to stay in. Highly recommend it. ❤
Genuine Hotels.com guest review
2 night romance trip Sep 25, 2015
sonia
US
3.0 / 5Good
"Family Visit"
Brief visit to visit family. Hotel was comfortable. It was quite crowded while we were there. Breakfast buffet very nice. Hot food available. Quite good. Room adequate, spacious.
Genuine Hotels.com guest review
5 night family trip Sep 22, 2015
Donald
US
4.0 / 5Excellent
"Convenient to Boston"
Took the family to Boston for sightseeing. This hotel was much, much cheaper then ones closer to Boston. I was concerned the hotel would be inconvenient but it was awesome. They provide a free shuttle to the Wellington T station and it's just a short ride into Boston from there. Very convenient for Boston and great price.
Genuine Hotels.com guest review
3 night family trip Sep 23, 2015
Charles
US
3.0 / 5Good
"Decent hotel near downtown Boston"
Hyatt Place in Medford is close to Boston, if you're looking for an affordable hotel within10 minutes of downtown. Although the rate was approximately $188 nightly on the hotel's site, we paid $137.00 a night through go book.com. Paying any more than $140.00 would not be justified based on the hotel condition. The room we were assigned on the second floor had a strong musty smell and the window was filthy. I asked for a different room and the staff was apologetic and accommodating by assigning a different room of the 7th floor. We were in a handicap room, with 2 queen beds, that comfortably slept two adults. There as also a small refridgerator that was convenient. The only strange thing about the room was that the shower tub was very narrow and curved on the bottom, which made standing difficult for a healthy, average framed person. I don't know how an older or physically challenged person could use the tub.The breakfast was good and offered a nice variety. There was plenty of seating between the various lobby areas. The train, while centrally located, runs every 2 hours during the weekend into downtown Boston. For this reason, we drove and parked. We found reasonable weekend parking rates using google maps. The hotel was fine but could use remodeling to be consistent with the Hyatt brand image.Based on the price paid and proximity to the city, it is a good option near the downtown area.
Genuine Hotels.com guest review
2 night trip with friends Sep 18, 2015
Anne Louise
US
4.0 / 5Excellent
Very convenient & pleasant
Genuine Hotels.com guest review
1 night romance trip Sep 18, 2015
Garret
US
4.0 / 5Excellent
"A Mixed Bag"
I'm pretty hard on hotels. I would use this hotel again despite some of its problems, which is why I rated it a 4 rather than a 3. It's probably a 3.5. The rooms need some refreshing. The shower surround in our room was cracked and mold was growing in the crack. The rooms are not well laid out. The sink is outside the bathroom, and the room containing the tub and toilet is so small that you can literally just turn around in it. There is only one place to use a computer, not good if each member of a couple has their own computer. There are almost no accessible plugs, and charging 2 phones, a tablet, and two laptops is not at all easy. There is no microwave, but there is a mini-fridge. As far as services go, the free breakfast is very good. The free newspapers include USA Today and the Wall Street Journal. Parking, free with a Hotels.com reservation, includes either underground garage parking or surface parking in back (which we found to be more convenient). Unfortunately, WiFi is DSL speed, unacceptable by modern standards. Interestingly, there is a control panel so you can connect a laptop via HDMI cable to the TV so any content you stream can be displayed on the large screen -- but I wonder if the WiFi speed would support uninterrupted streaming. Certainly not for HD content. There aren't many hotels in the Medford-Somerville area, and we think this one is the best of what's available.
Genuine Hotels.com guest review
3 night romance trip Sep 16, 2015
Doug
US
3.0 / 5Good
"Not worth the money"
Appeared to be a renovated old hotel. A.C. In the room was noisy. The hotel provided a pair of foam ear plugs on the night stand!!! First time experience. Public area in the hotel was crowded. Breakfast quality was so so.
Genuine Hotels.com guest review
1 night family trip Sep 19, 2015
A Traveler
US
4.0 / 5Excellent
"Weekend Getaway"
Great hotel,nice staff and the breakfast was amazing!
Genuine Hotels.com guest review
3 night romance trip Sep 11, 2015
Fatoumata
US
4.0 / 5Excellent
"A bit used but good"
We really enjoyed our stay but wish that things had not looked so run down. There were stains on our floor, lots of wear and tear in the room and it just was kind of sad looking. The service was great, the breakfast was delicious and the staff was very helpful and kind. There were some amazing restaurants nearby that we frequented and it was a great, spacious spot to come back to after exploring Boston all day.
Genuine Hotels.com guest review
5 night family trip Sep 7, 2015
Shannon
US
3.0 / 5Good
"Ok hotel close to Tufts."
Stayed here during a college visit to Tufts. It was a very easy commute. The beds were very comfortable but the hotel is in need of upgrades.
Genuine Expedia guest review
Other trip Sep 6, 2015
Marty
US
4.0 / 5Excellent
"Nice hotel centrally located."
Our experience was good as always as we stay there a lot. The hotel has now started charging $10/day for parking which seems like a gouge as there is a tremendous amount of parking there and one of the reasons we chose the hotel. I doubt we will stay there again with this added expense.
Genuine Expedia guest review
Other trip Sep 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice & friendly staff. Convienty located"
We found a great restraunt on Salem St. Fappiano's. Check it out on line!
Genuine Expedia guest review
Other trip Aug 23, 2015
Judy
US
3.0 / 5Good
"Nice place to stay"
It is difficult to reach downtown. There is free shuttle to davis station. Sometimes we waited for long time because hotel has only one shuttle. Breakfast was nice but it would be better if they provide variety in food. We made same type breakfast every day.
Genuine Expedia guest review
Other trip Aug 22, 2015
serap
US
3.0 / 5Good
"Disappointing"
Staff at front desk looked frazzled. We were the only ones at the counter, but it took a long time to check in. We were not given any information. We had to ask about parking, ask where the elevator was to get to the room, ask about check out time, etc. The room set up was nice. It had a seating area, desk and small refrigerator on one side and separated from that area was the bed, sink and bathroom. Unfortunately, the furniture was OLD and very dusty. So much so, that we couldn't sit on it without seeing dust. The room itself was very disappointing, it could have been cleanier.
Genuine Expedia guest review
Other trip Aug 22, 2015
A Traveler
US
4.0 / 5Excellent
"Would stay again"
Overall stay was great, room comfy and clean, breakfast was good, and staff was very attentive. The location was extremely convenient to Tufts University and the shuttle was nice to drop off there and the subway stop. Only once did we have to wait 15 or so minutes. Only downfall, our room was next to the elevator and while it wasn't noisy from other guests waiting for the elevator, the noise from the elevator shaft woke us up several times the first night. Also, our TV wouldn't turn on, we had to call the front desk and someone had to come up to do something behind it every time to turn it on, which they always did immediately. It was still a pain. They offered to give us a credit for the inconvenience, but because it was booked through a third party, he didn't know how to do it.
Genuine Hotels.com guest review
2 night family trip Aug 14, 2015
Angela
US
3.0 / 5Good
"No washing facilities"
This was a decent hotel. It was clean, good location and the staff were very helpful and accommodating. Our only complaint was that there were not any laundry facilities in the hotel which was VERY inconvenient since we were traveling for 2 weeks along the east coast. There are laundramats in the area but you had to have your clothes in by 8:00! We rarely got back to our room that early. There were also no microwaves in the rooms.
Genuine Expedia guest review
Other trip Aug 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Excelent!"
Excelent!
Genuine Hotels.com guest review
1 night family trip Aug 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice alternative to pricy downtown hotels."
Stayed here on family vacation. Great location close to Boston but not the premium price. They offer a free shuttle to the subway station. Has underground parking garage that is very safe and secure. Good location close to freeway.
Genuine Hotels.com guest review
2 night family trip Aug 11, 2015
Brian
US
5.0 / 5Outstanding
"Best place on our trip!"
We originally planned for two nights but the staff worked with us to extend our stay by one more day. The room was very large, the bed very comfortable, and the foldout bed was huge! The staff was extremely attentive and helpful. The maids were respectful when we were still in the room, the front desk was wonderful no matter what we needed - our daughter had an ear infection and they helped us find a doctor. The café staff made meals all day long and their Brie and mushroom soup was awesome! Our only downside was the pool - it was extremely cold and the way the windows were arranged made it feel like we were being watched. Odd, but with all of the other great parts about this hotel, I'm not willing to lower a rating. And did I mention the breakfast?!? Excellent, hot , different dishes, as well as the old standards. Overall, this hotel is worth it's weight in peace of mind!
Genuine Hotels.com guest review
2 night family trip Aug 10, 2015
Nathaniel
US
4.0 / 5Excellent
The hotel was very clean. The rooms were a great size. The staff was very kind and accommodating. The distance to Boston was perfect about 10 min. We enjoyed this hotel
Genuine Hotels.com guest review
3 night family trip Aug 8, 2015
Scott
US
3.0 / 5Good
Price reasonable, facilities OK. Room with 2 double beds was large with large couch. Room appeared clean, but smelled a little musty. Free breakfast and shuttle to local T stop. Had to wait for shuttle and breakfast was crowded and busy. Staff were helpful.
Genuine Expedia guest review
Other trip Aug 9, 2015
A Traveler
US
4.0 / 5Excellent
"Great staff"
Had a great second stay . Tony was extremely accommodating and helpful. Great staff, good breakfast, nice accommodation
Genuine Expedia guest review
Other trip Aug 5, 2015
charisse
US
5.0 / 5Outstanding
"Fantastic weekend"
The room was very comfortable and clean. I most definitely stay here again. It was near several restaurants and activities.
Genuine Hotels.com guest review
1 night romance trip Aug 1, 2015
Guadalupe
US
4.0 / 5Excellent
"Clean room"
Easy to access to downtown only 10 minutes away and nicely clean room
Genuine Expedia guest review
Other trip Aug 3, 2015
joy
US
5.0 / 5Outstanding
"We loved it."
Great place to stay. Quiet, close to everything, great size room.
Genuine Expedia guest review
Other trip Jul 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to stay visiting tufts and Boston!"
Great place to stay when touring tufts. Free shuttle to the t stop to get to Boston, walk to local eateries, friendly staff and spacious clean room. Only (very minor) downside was noisy/clicky air conditioning. Would definitely stay again and would look for other Hyatt places.
Genuine Hotels.com guest review
1 night family trip Jul 22, 2015
A Traveler
US
4.0 / 5Excellent
"Most accommodating"
The staff at the Hyatt/Place Boston/Medford were most accommodating and friendly. It was the best customer service I have ever experienced at any hotel. They are also well informed about the area, how to get around and helpful in finding what you are looking for. I would highly recommend.
Genuine Expedia guest review
Response by Hyatt Place Boston/Medford
We appreciate your notes and are glad to see the location was good for visiting Boston. The hotel is also a great starting spot for points North as well.
Other trip Jul 23, 2015
Shelly
US
5.0 / 5Outstanding
"Pleasantly Surprised"
We were pleasantly surprised by this hotel. The room was very spacious and well laid out. The only negative was that it was a little further away from the T than we had thought. The hotel does offer a free shuttle to the T but it stops running at 9pm which does not work if you are going to an evening game at Fenway! Overall it was a great hotel and we enjoyed our stay :)
Genuine Hotels.com guest review
1 night family trip Jul 11, 2015
Holli
US
2.0 / 5Fair
Very noisy near the highway.
Genuine Hotels.com guest review
3 night business trip Jul 13, 2015
dirk
US
5.0 / 5Outstanding
"Overnight stay for wedding"
Great stay. Free complimentary breakfast was excellent. Staff was courteous and helpful.
Genuine Expedia guest review
Response by Hyatt Place Boston/Medford
Thank you, we are very glad you enjoyed the time with us!
Other trip Jul 20, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to Boston."
Very nice - good location for Boston outings. Staff was very helpful, very good breakfast.
Genuine Expedia guest review
Response by Hyatt Place Boston/Medford
Thank you for the note. We are glad you enjoyed the location and hope you were able to explore Medford a bit. From the Royall House and Tufts University to the street where Jingle Bells was written, there are some interesting spots.
Other trip Jul 20, 2015
A Traveler
US
3.0 / 5Good
"Not up to Hyatt standards"
This is below Hyatt standards. For $200 plus a night I thought it would be a decent Hyatt. Hotel room smelled and it's not a great hotel overall.
Genuine Expedia guest review
Response by Hyatt Place Boston/Medford
We are sorry you did not enjoy your stay more and will share this with the Hosts so we may do better.
Other trip Jul 20, 2015
LL
US
5.0 / 5Outstanding
"Great"
Great stay!
Genuine Hotels.com guest review
4 night business trip Jul 11, 2015
Juan
US
4.0 / 5Excellent
Enjoyed our stay at the hotel. The free breakfast was great lots to choose from. Only thing we did not have enough outlets in the room. Also the lights did not have a switch to turn off lights, had to unplug to turn them off.
Genuine Expedia guest review
Response by Hyatt Place Boston/Medford
Thank you for your note. We will be adding additional outlets with the upcoming renovation starting late this year to better meet current needs. I am sorry you did not let us know about the lights; they were plugged into the wrong outlet, the one that is not on the switch. I have also shared this with housekeeping as it should have been noticed and corrected.
Other trip Jul 18, 2015
A Traveler
US
4.0 / 5Excellent
Everything was great except not enough toiletries were provided for everyone in our group. There were five people and only one shampoo, 1 bar of soap and 4 sets of towels. This was the only negative aspect of our stay.
Genuine Hotels.com guest review
2 night family trip Jul 10, 2015
Sarah
US
4.0 / 5Excellent
"Bio Sale"
Great place to stay
Genuine Hotels.com guest review
3 night business trip Jul 7, 2015
A Traveler
US
5.0 / 5Outstanding
The breakfast is amazing, and the service is just great.
Genuine Expedia guest review
Response by Hyatt Place Boston/Medford
Thank you! We hope to see you again.
Other trip Jul 8, 2015
A Traveler
US
4.0 / 5Excellent
"Perfect for outside of Boston"
We wanted a convenient location outside of Boston. This was perfect.
Genuine Hotels.com guest review
3 night romance trip Jul 2, 2015
Danielle
US
4.0 / 5Excellent
Great budget Hotel. We used a tube to travel in city center.
Genuine Hotels.com guest review
1 night family trip Jul 3, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Staff but needs some updates!"
The hotel staff were very friendly and accommodating. The rooms were not thoroughly clean each day of my 4 day stay. The plumbing and air conditioning are very loud.
Genuine Hotels.com guest review
3 night trip Jun 24, 2015
Donald
US
5.0 / 5Outstanding
"Great Family place to see Boston"
Stayed here to visit Boston. Was a wonderful hotel, staff was awesome and the shuttle took us right to the train station for ease right into Boston.
Genuine Hotels.com guest review
2 night family trip Jun 28, 2015
Aaron
US
3.0 / 5Good
"Location of room."
Hotel is located on a main road and I heard the traffic all night. Unable to sleep. I would stay there again but not in any rooms on that side of the hotel.
Genuine Expedia guest review
Response by Hyatt Place Boston/Medford
Thank you for your note. We are sorry you did not sleep well and would be happy to find a quieter room in the future.
Other trip Jul 2, 2015
A Traveler
US
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