Had to wait over an hour for our room even though it was past check in time. They never called on my cell to say it was ready. Because I booked through a 3rd party site, we were put on the lowest floor overlooking the mechanicals on the roof. Always my experience with hotels.com. Why? Bathroom was long and narrow with not enough towels, one may for […] 3 different areas- like I would drag it from the shower to in front of the sink? Less than enthusiastic about returning. Read moreGenuine Hotels.com guest review
"Chicago's Golden Coast"
The only place I will stay in Chicago. Top to bottom The Thompson Hotel continues to impress me each time i stay there. Nico isn't a half bad restaurant either. Enjoy.Genuine Hotels.com guest review
I love this hotel. This was my second stay and I will be back because of the great staff and attractive surroundings. A fun vibe, too. Also, they welcome dogs whole heartily!Genuine Hotels.com guest review
"Definitely staying here on our next visit!"
We have stayed at multiple other hotels in Chicago (theWit, Public, Sofitel, Kimpton, etc.) but after this visit we would return to the Thompson. The location is great, the rooms were comfortable, WIFI was free, but what really sold us was the service. Unlike the other hotels, the Thompson trains its staff to be friendly, welcoming, and helpful. When […] our shower needed a minor repair, engineering was there in a flash. And the restaurant, Noci, was terrific. Read moreGenuine Hotels.com guest review
"amazing hotel and staff"
We dedcided to stay here after making thanksgiving reservations at Nico Osteria. We could not have had a better experience! At the last minute we had no one to care for our dog. Amber in reservations was so accommodating, she was very thorough in making sure that she was giving me the correct information on their pet policy. It turns out they don't […] charge you anything to bring your dog, unless of course there is damage to the room or there is a noise complaint. The staff was so nice and friendly and the room was spectacular. Very modern and very clean. Since my husband has work for a hotel for the last 7 years we are very particular about the hotels we stay in. We will definitely be stay here again. Read moreGenuine Hotels.com guest review
Great Gold Coast option - homey feel but still a cool vibe - great bar and restaurantGenuine Hotels.com guest review
"Loved the Thompson Chicago"
My brief stay at the Thompson Chicago was outstanding. All the staff I encountered with extremely friendly and helpful and the hotel itself was hip and trendy. I loved my bathroom with the spacious shower, and the lobby area was really inviting. I even ran into a famous celebrity who was checking in while I was on my way out. I'm planning to bring my […] wife back for a visit. Read moreGenuine Hotels.com guest review
"Delightful and welcoming."
Lovely. Everything about this hotel is wonderful. High recommend.Genuine Hotels.com guest review
Room was gorgeous, amazing bath tub. Lobby and bar are insanely stylish and beautiful. Everyone was very friendly and efficient from the desk to the bar tenders. Exceeded all expectations.Genuine Hotels.com guest review
"Right Where You Want to Be!"
Very accomodating, excellent locationGenuine Hotels.com guest review
"What a find!"
Comfortable, quiet, and well-maintained room. Great bar. Great check-in staff (John helped us - he was super). Wonderful location close to everything (without being in the ridiculous thick of it). Would definitely stay there again!Genuine Hotels.com guest review
"A hidden gem!"
This hotel was one of the best we have ever stayed at. The king corner room was spacious, clean, and the bathroom was so luxurious. The staff was exceptional, the Nico restaurant has delicious food, and the lounge in the lobby was a nice place to wind down and have a drink. The gym was small but had all the necessities for a quick workout. For the price, […] I definitely believe this hotel was more than worth it. And the high end designer boutiques are just around the corner. The hotel has a great location, with tons of great restaraunts. Overall, very classy with a more mature feel to the crowd of people that visit. Read moreGenuine Hotels.com guest review
Visited Chicago for a long weekend with husband and 2 year old. The hotel staff were amazing - friendly and welcoming yet still utterly professional. We ate in the hotel the following morning and the waiter, sensing an imminent hungry toddler meltdown, magically produced a pastry. It may of been a small gesture but it's the small gestures that take […] a hotel stay to the next level. Thats what we experienced - small gestures, great service, tasteful ambience and fantastic lake views. Read moreGenuine Hotels.com guest review
My stay began with a truly warm welcome from the Hotel's parking valet, Verdel. He always has a smile and a friendly word and leaves you smiling too. All the staff were helpful and kind, from offering to store luggage until my room was ready to helping me figure out how to get on the internet to figuring out driving directions to places I was trying […] to visit. The room was large and pretty, the bed firm with a pillow top that made it very comfy. The bath had a huge shower with a great Rainfall showerhead and the special magnifying make-up mirror I always appreciate. The location is right on Rush St. with tons of good restaurants and an easy walk to the Miracle Mile for shopping. I will definitely stay here again. Read moreGenuine Hotels.com guest review
"Trendy and classy hotel in great location!"
Overall the hotel is great. The rooms were trendy and very well designed! Loved the boutiquey feel but still maintaining a luxurious and classy feeling. You can tell from the elevator and windows it was an older hotel they refurbished. They did a great job though with what they were working with. (the only reason I gave the hotel condition a 4/5). The […] service was good except the bartender intentionally tried to over charge us (by $100) thinking we were drunk and didn't notice. The bellmen/doormen were great as well. I would definitely stay here again but will be sure to keep an eye on my bar tab! Read moreGenuine Hotels.com guest review
"trendy and chic"
AMAZING service, décor, bar, restaurant. All around a definite 10.Genuine Hotels.com guest review
Very chic... Great Location...must stay if your in Chicago...only a couple of blocks from everythingGenuine Hotels.com guest review
"My new favorite city!"
Awesome! Great hotel, great city, and were treated like royalty. We asked for a room up high and they gave us the penthouse level.Genuine Hotels.com guest review
"7 Year Anniversary"
We had an in-town anniversary, everything and everyone treated us great. They upgraded us to a penthouse, which was greatly appreciated by my wife! Great staff, great location!Genuine Hotels.com guest review
Great place in the heart do the city. Loved it.Genuine Hotels.com guest review
"Loved this hotel!"
We made reservations to eat at Nico Osteria, which is in this hotel. I made overnight reservations because of this. We loved every aspect of The hotel- clean, great service, trendy, beautiful rooms, awesome bar area & restaurant was fantastic! Will stay again!!!Genuine Hotels.com guest review
"Great Chicago Hotel"
The Hotel was great in all respects. And don't miss eating at Nico in the lobby!Genuine Hotels.com guest review
"YOU ARE IN FOR A TREAT"
Everything about our hotel, The Thompson, was perfect. Wonderful knowledgeable staff and concierge. Always smiling and asking about our stay. Location, location, location! Beautiful Gold Coast of Chicago offering restaurants, residential area and stores and Lake Michigan within walking distance. The hotel had all the amenities, including WIFI, a good […] hair dryer, slippers, ironing board and bathroom supplies. Read moreGenuine Hotels.com guest review
"Thin Doors = Poor Sleep"
The rooms were well styled, the bathrooms were spotless, the staff was kind and helpful, and the location was amazing! However, we slept very poorly due to extremely poor sound insulation by the room door. We could hear every conversation in the hallway, and especially heard every single door slam. The doors are rigged to close softly but slam closed […] at the last 4-6 inches. We slept with the soft decadent pillows wrapped around our ears all night. Bring ear plugs or a sound machine! Read moreGenuine Hotels.com guest review
"Excellent business hotel"
A colleague introduced me to the Thomson, and it was a wonderful surprise. It's very conveniently located for business, but also in a neighborhood that's bustling in the evening. The restaurant was excellent, and the accommodation ver comfortable and "cool." I will definitely stay there againGenuine Hotels.com guest review
"Room was disgusting"
I was very disappointed in the cleanliness of our room. I would expect much greater attention to detail, however, there were spiderwebs visible directly above the bed. There was hair on the bathroom floor, and finger nail clippings on the floor in foyer.Genuine Hotels.com guest review
"Excellent Management - beautiful property"
the management at this property is clearly excellent as this property runs perfectly! great interiors, décor and comfortable stay...everything perfect location, convenience - recommend it anytime!Genuine Hotels.com guest review
"Great location, worth a try"
The newly opened Thompson is well located and convenient to many neighborhood restaurants. European in feel and extremely comfortable. Rooms are somewhat generous in size but not large by some standards. This property is worth a try but not if you are wanting a truly luxury experience.Genuine Expedia guest review
"Excellent location & vibe"
Loved this hotel and will definitely stay here again next time travel brings me to Chicago. The location is great - right off Rush so easy walking access to restaurants and shopping. The staff was extremely welcoming and helpful. My room was huge and very comfortable. My only regret is that I didn't get to stay longer.Genuine Hotels.com guest review
"Great place, Great Location and Great Staff"
The Thompson facilities and especially the rooms were beautiful, comfortable and reasonable in cost taking into count the value and location. First time I stayed there and will be back. Great evening opportunities in easy walking distance. And easy walk or cab ride to the other great Chicago opportunities.Genuine Hotels.com guest review
"Great location and service"
We had a great stay. Love the way it looks now. Used to stay at Sutton Place often.Genuine Hotels.com guest review
"Spendy but a great place"
would love to stay there again, not sure if my T&E can handle itGenuine Hotels.com guest review
Pretentious front desk staff.Genuine Hotels.com guest review
wanted a nice, centrally located hotel with a "newer" vibe; very pleased with the ThompsonGenuine Expedia guest review
"Location can't be beat"
Great location for restaurants, night life and taking scenic walks through the neighborhood and park. I highly recommend Thompson Chicago!Genuine Hotels.com guest review
"Great room, great staff, great time."
Hotel is very nice. Would gladly choose this hotel again.Genuine Expedia guest review
Great location for shopping, dining, & getting to parks, museums, & other tourist sites. We were there with our two kids (young teenagers) and it was a great spot for all of us. Clean & comfortable rooms, friendly staff, & great service. A true gem. The only downside is expensive parking - the same as all downtown hotels.Genuine Hotels.com guest review
"Pro: Great location and Value Con: Needs work."
1) Ice not available unless you request it by phone=delay and tip shouldn't be needed. 2) Business center on 4th floor is a joke with one computer on top of a cabinet and a printer nearby, all with no privacy or attendant. 3) Details for using shower at check in should not be necessary. Operation should be intuitive.(4) Jr. Suite is too small=Bathroom […] toilet needs to be enclosed and glass on entrance door needs to be replaced with non- see thru all wooden door. Also a warm rug for the Bathroom floor and a heat lamp would make the small room with one sink nicer. 5) The mini bar inspector kept knocking on the door everyday with his clip board while we were in the room. Can that annoyance be stopped ? A chest of drawers would have been helpful also. It's all in the details and presentation! Read moreGenuine Hotels.com guest review
"Small rooms for huge price"
Loud air conditioner & overpriced, but yummy room service. Bathroom vanity is too small to set your travel toiletries down. Amazing view & location! Enjoyed the chic ecor and very comfortable bed that really needed a top sheet.Genuine Hotels.com guest review
Clean. Quiet. Comfortable bed. Upscale neighborhood. I don't consider Chicago to be a walking city so the Thompson provided all the above at an affordable rate. You're going to take a cab, train or long walk to any of your destinations so you may as well stay in a nice place. Intelligentsia coffee for room service then out for the day! Nice area for […] window shopping. The real gems of Chicago are in the boroughs so if you're gonna stay downtown it's going to be hard to beat the value at Thompson. Read moreGenuine Hotels.com guest review
"Epicenter of Hipness--in a good way."
I was crazy about this hotel, its location, its restaurant, its staff, its decor. Can't wait to stay again.Genuine Expedia guest review
Can't beat the atmosphere in the summer. I will be back again!Genuine Hotels.com guest review
I've stayed at this hotel many times under different names (Hotel 21 East, Le Meridien, Sutton Place and now Thompson) for both business and pleasure. The current staff is very friendly and eager to assist. The remodeled rooms are nice, but the dark blue paint in the bath is already showing wear and the air conditioning unit is loud - so loud that you […] have to constantly change the volume on the television. Overall, the hotel is a great value, but parking is higher than I've paid anywhere else in that area. Read moreGenuine Expedia guest review
"Great location. Walking proximity to all spots"
Pleased with overall stay. Loved the neighborhood. Decor and atmosphere of hotel and room. Walking distance to the beach, shops and restaurants. My next trip to Chicago, I will be staying at the ThompsonGenuine Expedia guest review
"Anniversary five day stay"
This was just a grand experience from start to finish. The staff was so helpful. We came to rely on the concierge suggestions as they turned out to be accurate..loved Devon Seafood rec. Room was beautifully appointed. Breakfast at Nico's was extraordinary. Would return and definitely recommend. The restaurants around the hotel are a bonus.Genuine Expedia guest review
"Fantastic hotel in the best location"
Everything was perfect, with one exception. Stylish property, in a perfect location. Superb restaurant. Very helpful and well trained staff. Large, well appointed room. Fun bathroom. The one miss was the lack of turn-down service, which is a standard at this (and lower) price point.Genuine Hotels.com guest review
Great location, close to great shopping, restaurants and the lake. Nice size room and great design and art.Genuine Hotels.com guest review
Easy to get to, convenient location in Gold Coast area, plenty of great restaurants within walking distance, just blocks from Mag mile. Didn't want to leave the room...only reason to get out of that awesome bed was to shower in fantastic bathroom. Very romantic setting...drinks downstairs...dinner at Carmines...breakfast across the street...place has […] it all. Read moreGenuine Expedia guest review
"Nice hotel pricey parking"
My husband and I stayed two nights at the Thompson Chicago for part of a baby moon. It was a very nice hotel and the staff were very accommodating. I had a blister from walking and was given a bunch of band aids. The front doormen are awesome and one in particular recalled us each time we returned and was kind enough to grab stuff from our car we forgot. […] Parking is 62 a night and they only have valet which is pricey even for Chicago. There are self pay parking areas fairly close. The train is .3 mile from the hotel. We walked to navy pier and to the art museum. Hancock and miracle mile are also close. Rooms are large and beds very comfortable. I'd recommend this hotel to anyone. Read moreGenuine Expedia guest review
I have to admit, I had an amazing experience at the Thompson. Conveniently nestled in the midst of shopping, dining and entertainment however removed enough to not be in the middle of a lot of "riff raff". Cute, lively and just the right mix of modern and comfort. Hands down, the best things about the hotel though is their staff. We had a very large […] group staying in multiple rooms and all had the same wonderful experience. Will definitely be staying there again! Read moreGenuine Expedia guest review
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