"Room was disgusting"
I was very disappointed in the cleanliness of our room. I would expect much greater attention to detail, however, there were spiderwebs visible directly above the bed. There was hair on the bathroom floor, and finger nail clippings on the floor in foyer.Genuine Hotels.com guest review
"Excellent Management - beautiful property"
the management at this property is clearly excellent as this property runs perfectly! great interiors, décor and comfortable stay...everything perfect location, convenience - recommend it anytime!Genuine Hotels.com guest review
"New Thompson Chicago lives up to Thompson name"
Beautiful hotel, spacious rooms. I got one with a view of the lake and laid in bed watching the sun rise. Was at the hotel for less than 12 hours, so can't comment on much, but it is Thompson-eque. LOVE the bathrooms. Only slightly negative comment is about the fitness center. It is spacious and has nice views, but the equipment does not seem new or […] top of the line as I'd expect from Thompson. Also, there isn't much cardio equipment - only 3 treadmills. Read moreGenuine Expedia guest review
"Great location, worth a try"
The newly opened Thompson is well located and convenient to many neighborhood restaurants. European in feel and extremely comfortable. Rooms are somewhat generous in size but not large by some standards. This property is worth a try but not if you are wanting a truly luxury experience.Genuine Expedia guest review
"Excellent location & vibe"
Loved this hotel and will definitely stay here again next time travel brings me to Chicago. The location is great - right off Rush so easy walking access to restaurants and shopping. The staff was extremely welcoming and helpful. My room was huge and very comfortable. My only regret is that I didn't get to stay longer.Genuine Hotels.com guest review
"Great place, Great Location and Great Staff"
The Thompson facilities and especially the rooms were beautiful, comfortable and reasonable in cost taking into count the value and location. First time I stayed there and will be back. Great evening opportunities in easy walking distance. And easy walk or cab ride to the other great Chicago opportunities.Genuine Hotels.com guest review
"Great location and service"
We had a great stay. Love the way it looks now. Used to stay at Sutton Place often.Genuine Hotels.com guest review
"Spendy but a great place"
would love to stay there again, not sure if my T&E can handle itGenuine Hotels.com guest review
Pretentious front desk staff.Genuine Hotels.com guest review
wanted a nice, centrally located hotel with a "newer" vibe; very pleased with the ThompsonGenuine Expedia guest review
"Location can't be beat"
Great location for restaurants, night life and taking scenic walks through the neighborhood and park. I highly recommend Thompson Chicago!Genuine Hotels.com guest review
"Great room, great staff, great time."
Hotel is very nice. Would gladly choose this hotel again.Genuine Expedia guest review
Great location for shopping, dining, & getting to parks, museums, & other tourist sites. We were there with our two kids (young teenagers) and it was a great spot for all of us. Clean & comfortable rooms, friendly staff, & great service. A true gem. The only downside is expensive parking - the same as all downtown hotels.Genuine Hotels.com guest review
"Pro: Great location and Value Con: Needs work."
1) Ice not available unless you request it by phone=delay and tip shouldn't be needed. 2) Business center on 4th floor is a joke with one computer on top of a cabinet and a printer nearby, all with no privacy or attendant. 3) Details for using shower at check in should not be necessary. Operation should be intuitive.(4) Jr. Suite is too small=Bathroom […] toilet needs to be enclosed and glass on entrance door needs to be replaced with non- see thru all wooden door. Also a warm rug for the Bathroom floor and a heat lamp would make the small room with one sink nicer. 5) The mini bar inspector kept knocking on the door everyday with his clip board while we were in the room. Can that annoyance be stopped ? A chest of drawers would have been helpful also. It's all in the details and presentation! Read moreGenuine Hotels.com guest review
"Small rooms for huge price"
Loud air conditioner & overpriced, but yummy room service. Bathroom vanity is too small to set your travel toiletries down. Amazing view & location! Enjoyed the chic ecor and very comfortable bed that really needed a top sheet.Genuine Hotels.com guest review
Clean. Quiet. Comfortable bed. Upscale neighborhood. I don't consider Chicago to be a walking city so the Thompson provided all the above at an affordable rate. You're going to take a cab, train or long walk to any of your destinations so you may as well stay in a nice place. Intelligentsia coffee for room service then out for the day! Nice area for […] window shopping. The real gems of Chicago are in the boroughs so if you're gonna stay downtown it's going to be hard to beat the value at Thompson. Read moreGenuine Hotels.com guest review
"Epicenter of Hipness--in a good way."
I was crazy about this hotel, its location, its restaurant, its staff, its decor. Can't wait to stay again.Genuine Expedia guest review
Can't beat the atmosphere in the summer. I will be back again!Genuine Hotels.com guest review
I've stayed at this hotel many times under different names (Hotel 21 East, Le Meridien, Sutton Place and now Thompson) for both business and pleasure. The current staff is very friendly and eager to assist. The remodeled rooms are nice, but the dark blue paint in the bath is already showing wear and the air conditioning unit is loud - so loud that you […] have to constantly change the volume on the television. Overall, the hotel is a great value, but parking is higher than I've paid anywhere else in that area. Read moreGenuine Expedia guest review
"Great location. Walking proximity to all spots"
Pleased with overall stay. Loved the neighborhood. Decor and atmosphere of hotel and room. Walking distance to the beach, shops and restaurants. My next trip to Chicago, I will be staying at the ThompsonGenuine Expedia guest review
"Anniversary five day stay"
This was just a grand experience from start to finish. The staff was so helpful. We came to rely on the concierge suggestions as they turned out to be accurate..loved Devon Seafood rec. Room was beautifully appointed. Breakfast at Nico's was extraordinary. Would return and definitely recommend. The restaurants around the hotel are a bonus.Genuine Expedia guest review
"Fantastic hotel in the best location"
Everything was perfect, with one exception. Stylish property, in a perfect location. Superb restaurant. Very helpful and well trained staff. Large, well appointed room. Fun bathroom. The one miss was the lack of turn-down service, which is a standard at this (and lower) price point.Genuine Hotels.com guest review
Great location, close to great shopping, restaurants and the lake. Nice size room and great design and art.Genuine Hotels.com guest review
Easy to get to, convenient location in Gold Coast area, plenty of great restaurants within walking distance, just blocks from Mag mile. Didn't want to leave the room...only reason to get out of that awesome bed was to shower in fantastic bathroom. Very romantic setting...drinks downstairs...dinner at Carmines...breakfast across the street...place has […] it all. Read moreGenuine Expedia guest review
"Nice hotel pricey parking"
My husband and I stayed two nights at the Thompson Chicago for part of a baby moon. It was a very nice hotel and the staff were very accommodating. I had a blister from walking and was given a bunch of band aids. The front doormen are awesome and one in particular recalled us each time we returned and was kind enough to grab stuff from our car we forgot. […] Parking is 62 a night and they only have valet which is pricey even for Chicago. There are self pay parking areas fairly close. The train is .3 mile from the hotel. We walked to navy pier and to the art museum. Hancock and miracle mile are also close. Rooms are large and beds very comfortable. I'd recommend this hotel to anyone. Read moreGenuine Expedia guest review
I have to admit, I had an amazing experience at the Thompson. Conveniently nestled in the midst of shopping, dining and entertainment however removed enough to not be in the middle of a lot of "riff raff". Cute, lively and just the right mix of modern and comfort. Hands down, the best things about the hotel though is their staff. We had a very large […] group staying in multiple rooms and all had the same wonderful experience. Will definitely be staying there again! Read moreGenuine Expedia guest review
"Close to great eats!"
My husband and I stayed at the Thompson after it was recommended by a coworker (since neither of us had been there before) and we loved it! We both are excited to go back to Chicago again! The Thompson was close to a lot of great restaurants and pubs (you should go to Dublins!) and the staff were great and very helpful if we wanted advice on what to […] do, where to go or if we needed help with transportation. The room was beautiful and our bed was so comfortable! Read moreGenuine Expedia guest review
"Great Stay in the Gold Coast"
Awesome hotel right in the hart of the Gold Coast. Everything is brand new - bathrooms are awesome as well as beds in the room. Lobby has a very fun bar and there are literally 30-40 bars and top notch restaurant within a 1 block walking distance. Highly recommended!Genuine Hotels.com guest review
Loved it and smelled great!Genuine Hotels.com guest review
Hotel in a good location Clean Comfortable My room was cityview and it had amazing view Even though the room next door had a baby crying all night but it wasnt to laoud for me For sure I will go back to this hotel next time in visiting ChicagoGenuine Expedia guest review
Great except for the outragious parkingGenuine Hotels.com guest review
I spent 2 night here with a group of our friends. The entire staff were wonderful, professional, courtesy, and very helpful. I would definitely recommend this hotel & would stay again.Genuine Hotels.com guest review
Love Chicago in the summertime! This is such a convenient location for eating, drinks, and shopping.Genuine Hotels.com guest review
We had an amazing time at the Thompson. The location was clutch; surrounded by everything. The chic and modern decor was very cool. Will be staying there again on our next trip to Chicago. You can never get bored in Chi-town.Genuine Expedia guest review
My husband and i really enjoyed our stay at the Thompson, the staff were very pleasant, and the rooms and hotel were nicely decorated in a contemporary flair, the only problem is that i would have preferred having a coffee maker in my room and an ice machine on the floor. But overall "excellent"Genuine Hotels.com guest review
Stayed for a few days the room was nice but they never cleaned it. Had to ask for clean towels- they offered them & to clean the room, other then that it was nice.Genuine Expedia guest review
"Great location. Staff was very helpful."
Great location. Near many great attractions. Lakeview was awesome.Genuine Expedia guest review
"Wonderful, modern hotel"
Spent seven nights here and found the experience was excellent. The service staff was knowledgeable and very helpful. Check in was easy and quick. Used the recreation room every day and the equipment was very good. In an exciting an lively area.Genuine Expedia guest review
Loved the Thompson Chicago. The beds were incredibly comfortable. We slept like babies every night.Genuine Hotels.com guest review
"Great location-exceptional staff"
I would highly recommend this hotel. The location was perfect and every staff member we encountered was friendly and helpful.Genuine Expedia guest review
Service was top notch, decor was very clean and contemporary. The hotel restaurant was wonderful. Great, quiet neighborhood close to shopping and beach. We will stay here again!Genuine Expedia guest review
"Great hotel, even better restaurant!"
If you love contemporary art and luxurious amenities, this is the hotel for you. The hotel lobby and bar seem to emanate hip library, with lots of small intimate spaces to sit and lounge. The rooms are extremely comfy - I could have spent all day in bed if I didn't have Chicago to experience. The shower was roomy (products by C.O. Bigelow - lavender […] mint), no tub but the rain shower more than made up for it. I do wish there were a bit more counter space in the bathroom, but I made do. The best part about the hotel was the restaurant. Nico Osteria is a must-do if you're staying in the hotel. If you can, invite some friends along so that you can taste everything on the menu. Also, this isn't really a kid friendly hotel, I didn't see any during our stay. The majority of guests here were 30 and over, and definitely trendy/well dressed. That said, I'm not super trendy, but the staff made us feel very welcome and that makes all the difference in the world. Read moreGenuine Expedia guest review
"Night at the Thompson"
Great location to Chicago's shopping and nightlife. Tastefully modern hotel with a wonderful restaurant (not owned by hotel) that is attached. Very clean and updated. Would recommend for travel or business stay.Genuine Hotels.com guest review
The rooms are very well appropriated, clean and inviting. The staff is exemplary and my stay was full of subtle considerations that left a hugely favorable impression of the hotel. It is located in a nest of great Gold Coast restaurants and retail stores. Every corner has ample foot traffic and is a great place to watch people. I highly recommend the […] hotel and the area. Read moreGenuine Hotels.com guest review
"Trendy hotel close to everything"
The place speaks for itself. Great room, incredible bed/bath, amazing views (upgrade to a dial exposure corner room), and good location. Highly recommendGenuine Expedia guest review
Location and hotel were superb. Enjoyed the room and all the services of the hotel. Staff extremely helpful and willing to help.Genuine Expedia guest review
Great location! facilities clean staff friendly, will stay againGenuine Expedia guest review
Awesome experience in every way!!!!!Genuine Hotels.com guest review
I loved the Thompson and will definitely stay there again. Very nice, comfortable rooms - excellent, friendly staff - GREAT location for shopping and lots of restaurants/bars in area. Minor issue was service at breakfast in the restaurant - asked three times (two different people) for iced tea that never arrived - couple next to me also had issues with […] their order. Definitely not a knock-out factor with a pancake house right across the street :o). Read moreGenuine Hotels.com guest review
"where is the bed sheet?"
I prefer small hotels convenient to everything and this met all requirements. Staff is fabulous with the number one rated concierge in Chicago. The Nicco restaurant was the best meal that I have ever had! The employees are so helpful and kind. The comfy bed has a white fluffy duvet with cover but no separate top sheet. I know it saves laundry and environment […] but seemed strange. Nice Fitness center but missing all of the 8 and 10 pound weights. I would stay there again for the people and location. Read moreGenuine Hotels.com guest review
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