"Great location, wonderful service."
We had a great weekend at the Thompson. It's all new, great location in the heart of the Rush St. nightlife and near our favorite restaurants. The service was exemplary. Loved it.Genuine Expedia guest review
"Dont hesitate to book"
Phenomenal service, great style and amazing location. There was a housekeeping issue upon checking in to my room, but that was easily overlooked by how perfect everything else was/Genuine Expedia guest review
Great location and atmosphere.!Genuine Hotels.com guest review
"Comfortable, luxurious, and fresh"
Staff were great and the rooms were comfortable and well designed. Additional food options would be good for in room dining, but I would highly recommend this to anyone going to downtown Chicago!!!Genuine Expedia guest review
"Really nice stay at Thompson"
Everything is perfect. The lake view is good, the room is good, the restaurant is good~~~~~~Genuine Expedia guest review
"great hotel and good price"
great experience and awesome location, would recommend any one going to the Gold Coast area of Chicago to stay at the Thompson HotelGenuine Expedia guest review
"Great location and friendly staff."
Very relaxing! The service was great and people are so friendly! We loved the lobby and dessert at Niko. Pet friendly with no extra charge was a plus for us! We liked the rain shower but missed the old baths tubs for two. Also, a coffee machine in the room would have been nice. Great location- pancake house, lux bar and Gibbons for steaks all across […] the street was great! Shopping on Michigan Ave was very fun- all in walking distance. Read moreGenuine Hotels.com guest review
The hotel is brand new and the staff is very kind and courteous. The only downside is not enough parking in the area but thats to be expected in downtown area.Genuine Expedia guest review
"What a great new boutique hotel!"
Our family went down for Jan. 1 & 2, 2014. We had two rooms across the hall. We LOVED the place! It was small and intimate, VERY well priced, brand new with great beds and a big sectional couch in each room. Both our rooms had wonderful views, South and North. We all four used the workout room both days. Nice, new equipment as well. Super location […] near lots of restaurants and shopping. FYI, We found cheaper parking across the street. Read moreGenuine Expedia guest review
When in hotels, I usually have trouble sleeping. I was at Thompson Chicago for two nights. I slept like a prince both nights. The personnel are very amicable and professional.Genuine Hotels.com guest review
"Excellent Goldcoast stay"
Wonderfull staff and a beautiful hotel. Walk to many stores and restaurants. Very modern and comfortable rooms.Genuine Expedia guest review
"Great hotel in the heart of Old Town Chicago"
Great hotel with all the amenities. Beautifully decorated.Genuine Expedia guest review
"Convenient to the Miracle Mile"
The Thompson was a great hotel to stay at. Close to great restaurants and also Lou Malnati's for great pizza. We had breakfast at the Original Pancake House directly across the street. The Tavern on Rush was also a good place to have a drink and dinner.Genuine Expedia guest review
"Fun night in Chicago!"
If you are looking for fun, modern and cool place, this is it! I like all about this hotel, restaurant super bar outstanding. The only complain about parking, it cost $60 overnight but you can park around the corner for $30. Location is great, close to all popular stores.Genuine Hotels.com guest review
"Fabulous for Holiday!"
We went to the City for a Holiday weekend and were delighted for our time at the Thompson! All the perks and securities we would expect. The staff was extremely helpful and friendly. The hotel facilities were exceptional, including the Fitness Room! State of the art and not cramped! ~ Only problem was we would like to have stayed a few more days and […] bring along family and friends. We'll definitely return for Holiday or any other occasion. Read moreGenuine Hotels.com guest review
"Better than 5 star"
Lobby looks like Soho House in Los Angeles .Genuine Hotels.com guest review
Everything was great. The service was outstanding. We were glad to see that the Thompson kept a lot of the staff from sit tons place. Mark and Cheryl (concierge), Lewis (driver) and the doorman (can't remember his name) were super. The only thing I didn't care for was the walk in shower. Close to everythingGenuine Hotels.com guest review
Room 1011 - it was very loud, right by the door to the area where maid staff entered the floor, very disappointing parking was very expensive - 58 a dayGenuine Expedia guest review
"Hotel staff friendly and helpful"
The bed was comfortable and the room very clean. Location was walking distance to most things we wanted to do or a short taxi ride. The staff were as friendly and helpful as any I've ever seen. There was coffee in the morning, but it would have been nice to have muffins or cookies too. Over all a very comfortable stay.Genuine Hotels.com guest review
This used to be the Sutton Place Hotel and still needs a little work. The carpet in our first room had stains, which is weird for a new hotel, so we moved to another room, and the carpet had stains. The bathroom door is transparent, so you can see through it, which is weird too. Location is great. Doormen are always facing the street though, so they […] don't open the door for you. Parking is ridiculously high at $58 overnight - BEWARE! Room service ($46.00 for coffee, fruit & two bagels) was crazy ... restaurant wasn't open yet, but sure to be pricey by the looks of it. Lobby is very nice and smells nice. Elevators a little clunky and old. Staff attentive. Read moreGenuine Hotels.com guest review
"The new Thompson Chicago"
Having loved the hotel as the Sutton Place, I was delighted w/my stay at the Thompson. Nicely refurbished, the staff was wonderful, helpful and friendly- the service anticipated my every need. Bravi!Genuine Hotels.com guest review
"handsdown my best experience in Chicago"
I travel two weeks a month for business. I am very critical of my hotels. The Thompson was modern and comfortable. The door men are outside in the coldest weather and EVERY time greeted me with a smile, welcome back, great to see you. occasionally a second inside greeter was there to open the second door and do the same. The room I had was very well […] laid out and utilized its space very well. The bathroom was modern and lit very well. The shower was amazing and hard to get out of because I did not want to leave. I felt at home at The Thompson Chicago. most importantly... I slept well at The Thompson Chicago! Read moreGenuine Hotels.com guest review
"Fresh, clean and perfect location!"
My friend and I stayed at the revamped Thompson hotel only a month after it's opening. The rooms were beautifully decorated - stylish but understated. Although we didn't get a chance to use it we both said, "did you see the tub? It's so deep!" The location is in the heart of the north end amidst boutiques and restaurants and just around the corner from […] the miracle mile. I will definitely be a repeat customer!! Read moreGenuine Hotels.com guest review
"New upscale hotel close to Michigan Avenue shops"
still under construction but rooms very modern, quiet and helpful staff. No vending but room service. Bathrooms large and very nice. Doorman especially helpful and front desk staff efficient. quick five to ten minute walk to Michigan Ave shopping and quick $15 cab ride to Lincoln Park non traffic times. Will return.Genuine Expedia guest review
"Good location for shopping and restaurants"
Fridge accessible for food not just alcohol is preferredGenuine Expedia guest review
My wife and I had a wonderful stay. The service at the front door by the valet personnel, the front desk staff and bellman upon arrival was excellent without being over the top. We came down from our room ready to catch a cab to head to dinner and we were escorted to an Audi SUV by a gentleman who's company we enjoyed so much we asked that he go around […] the block of our destination to extend the ride. Our only complaints were a clicking noise behind the thermostat in our room that kept us awake from 5 am until 6 am. But when we mentioned the issue to the front desk staff that morning she promptly credited our valet parking charge as a client service gesture which we greatly appreciated. We simply chalked that up to a newly renovated hotel still working out the kinks. The location, ambiance and offerings at the complimentary danish bar could be improved as well. With those two very minor negatives said, the staff at the hotel was excellent, we loved the modern design of the bathroom and room as a whole and the location is perfect. We have already told many friends and family how much we would recommend the hotel and when we are looking for another night in the city away from our western suburbs home, the Thompson will be our preferred choice. Read moreGenuine Hotels.com guest review
"Great hotel, reasonably priced with wonderful staf"
This is a refurbished hotel. My room was a king sized bed with a beautiful new build out. I had a great view of the skyline. The room was very clean. The staff was very friendly and helpful. The location is excellent as well. I am a 51 year old business traveler. I would stay here again and indeed, I intend to do so again.Genuine Expedia guest review
"Chicago weekend with son"
The Thompson Hotel was a first class experience from the time we checked in to the time we checked out 3 days later. The people were outstanding, the accommodations were as you would expect from any four star hotel, not to mention a shower as big as a walk in closet, and a bed that I wish I had at home. My family and I will definitely come back to the […] Thomson Hotel when we next visit our son. Why would we want to go anywhere else? Read moreGenuine Expedia guest review
This hotel was recently renovated and opened October 1st as the Thompson Chicago. Although the restaurant does not open until December 2013 there are so many restaurants within walking distance. The Concierge Mark went out of his way to make my Mom and Dad, sister and nephew and my husband and I feel at home. The room is beautiful, bathroom is very […] spacious, beds are extremely comfortable and even the sheets are soft and luxurious. Most of the staff worked at the original hotel for 14 years and every day they greeted us with a smile and went out of their way to help us. Eric was our favorite because he has a big personality. The restaurants that the hotel mentioned and took care of the reservations for us were outstanding. Do not miss Tavern on Rush, Merlo on Maple or Sandu. Read moreGenuine Expedia guest review
"Bent over backwards to please us"
Based upon the fact the hotel just reopened from renovations 8 days prior to our stay, our stay was amazing. There were a few details in the room, such as missing robe, soap dish in the bathroom, but when we called the front desk our needs were met immediately with overwhelming apologies. All of the staff, from driver, to concierge, to bellman, to maid, […] to front desk, to manager, they all were consistently eager to please us, anticipating our needs! Our King Corner Suite was recommended by Amela Alagic & the view was breathtaking, as well as the layout of the room from furniture design and comfort of the bed! We highly recommend this 5 star hotel, in the heart of all of the energy of downtown Chicago! We will be back again for the Christmas Holiday season & look forward to seeing the opening of the Penthose!! We want to extend our heartfelt gratitude to Amela & all her staff! Read moreGenuine Hotels.com guest review
"Great location, excellent staff!"
Had a great stay during the first week of their opening. The restaurant had not opened yet, which I was made aware of, so no place for drinks and no room service. However, tons of fantastic restaurants just out the door! All the staff were extremely accommodating. They really knew the area and could give recommendations and directions to anywhere. Had […] a wonderful visit to Chicago! Read moreGenuine Expedia guest review
Clean and friendly, even while under renovation. Lots of places nearby for food, drink, and entertainment. Cable service a little iffy.Genuine Hotels.com guest review
"Nice Hotel and Great Location"
The hotel is still in rennovation but should be a great choice when the work is finished. Great Staff!Genuine Expedia guest review
We got there and we had to wait until 4:30 to be put in our room. They overcharged us , so they had to fix that. I will never stay there again. There not an upscale hotel and they shouldn't be in the gold coast.Genuine Expedia guest review
Love the location. Nicely updated. Happy to see Gary stayed through the transition. He makes everyone feel like they are welcome. It's like seeing an old friend when we visit. Quiet comfortable room. Great stay!Genuine Expedia guest review
Just renovated, still some work being completed.Genuine Hotels.com guest review
"Most happening neighborhood in chicago"
excellent hotel, great staff, nice experience. Loved the hotel would have expected a bigger room but the accomodations were great for a short weekend stay.Genuine Expedia guest review
The staff is what makes this hotel so special. They are courteous and beyond helpful. If you want a 5-star experience this is your place. The only small (very small) suggestion would be to put more electrical putlets in the room. Most are covered by furniture.Genuine Expedia guest review
very helpful and courteous staff. we really enjoyed the service and the place - bar/restaurant was not open yet but didn't matter because this is situated right in the heart of the Near North Side next to hundreds of great places.Genuine Hotels.com guest review
"very nice area, nice places to eat nearby"
Staff was very accommodating and pleasant. It was a nice location and would stay again.Genuine Expedia guest review
"A very good surprise"
Despite only being open for 3 days this hotel is well on track to be our favorite place to stay in Chicago. The staff at the hotel was some of the best trained personnel in Chicago. The design and of the Thompson is great and the rooms were very comfortable. There are no restaurants yet in the hotel (they are being built out, however, you have everything […] you can possibly want within a block. We wlll definitely staying there on our next visit Read moreGenuine Hotels.com guest review
The description of the beds were queen. The room we got had two doubles. I called the front desk and they said all the rooms have the same beds.Genuine Hotels.com guest review
thompson will be my go to hotel...great location!!!!!!!!Genuine Expedia guest review
"Lovely hotel in a lovely neighborhood!"
The Sutton Place has become, over the past few years, my preferred hotel, and is always my first choice. The bustle of the "Viagra Triangle" weekend nights aside, the neighborhood is just far enough removed from the Mag Mile/Michigan Ave. scene to feel like a respite from that chaos. The hotel has the best bathtubs in the city, and the facilities and […] service always exceed any demand placed on them. A quailty experience every time!! Read moreGenuine Hotels.com guest review
"Love this boutique hotel."
I always stay at the Sutton when in Chicago. Perfect location, staff is always readily available and helpful. Rooms are immaculate love the soaking tub and very comfy beds. I would recommend a coffee pot and microwave in the rooms though. Tavern on the Rush is excellent food right next door, a small deli with excellent Panini's and "to die for" brownies […] and CVS just a couple of blocks north and 4 blocks south on Rush try Giardinnos. Best pizza we have ever had. Read moreGenuine Expedia guest review
The hotel staff was very friendly and helpful! Our corner room had a great view but was missing some things that would have made for a more comfortable stay, There was only a desk chair in the room even though there was plenty of room for a comfortable chair or loveseat. The room also did not have a coffee pot, which has become a common amenity in hotels […] that are considerable less expensive. We needed a cab and the bellman hailed one for us--we had to walk across the street and get into the cab in traffic--there was no room for the driver to pull into the hotel entrance area. This was also true when we arrived--we had to double park on the street and unload our luggage. Read moreGenuine Hotels.com guest review
I loved this location but it was surprising they make you pay for wireless internet especially for the amount the hotel cost per night. They also charge $55/night to park which I think is a little high.Genuine Hotels.com guest review
First time stay. Hotel in great shape for aged decor. Location is exactly where we needed for limited business. Room size & cleanliness (king room) were excellent. Ice machines would be convenient. We are disappointed we won't be able to book for our next trip in the winter due to renovations but definitely will return when re-opens.Genuine Hotels.com guest review
I had to stay at this hotel due to a death in the family as this was very close to the residence. It is very convenient to all of the Michigan Avenue sites. One issue is the difficulty and expense with parking.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )