"ALRIGHT FOR SOME PEOPLE"
This was my first visit to Texas. My husband and children traveled. We are a middle class family and are Black. I felt the manager at check in was very snotty was us. He was a "fake" nice. I noticed his interaction with other guest and it wasn't the same. We have a problem getting face towels everyday and had to hunt down housekeeping who stated they […] didn't have any. We had to use large handtowels for a washcloth. Also a gecko got in our bathroom in the middle of the night and my kids were terrified to go to the restroom. At breakfast on Saturday it was overcrowded, not enough clean dishes and they turned the soda fountain off and ran out of coffee. At check out the same man that was not very personable with me didn't ask how was your stay, just stated "checking out". Needless to say I won't be staying here again. I usually go Marriott but thought the hotel was nice from the reviews and location. Read moreGenuine Expedia guest review
The room was large, clean, and the beds awesome! Down pillows were a bonus. We got there late, as in 2am, and zero hassle at check-in, staff was great!Genuine Expedia guest review
nice and comfortable. the room was really nice.Genuine Hotels.com guest review
I loved the amenities and complimentary Breakfast and Dinner! The only complaint I had was the thin walls. From out in the hall, I could hear everyone in their room, though I couldn't from within the room. The staff was very welcoming and it was a nice stay. I would highly recommend this hotel and would stay hear again!Genuine Hotels.com guest review
"Beautiful & fully equipped!"
This place is gorgeous. I was looking for modern with a kitchen, that's what I got! I would stay here again. The only bad thing is the fitness center was far from our room, but it's like living at an apt. :)Genuine Hotels.com guest review
"close to my destination"
Hotel amenitiesGenuine Hotels.com guest review
"enjoyed my stay"
I really enjoyed my stay, everything was above average. I can't wait to stay again.Genuine Hotels.com guest review
It was nice,clean and quiet.. good place to stayGenuine Hotels.com guest review
V nice for group of peopleGenuine Expedia guest review
"Nice rooms close to Plano."
The first room had a strange order that smelled. We told the manager and he changed us to another room. I booked online and made sure they accepted pets. To my surprise they dropped a bill under our door for an additional 75.00 for our pet. I feel Expedia should have informed me of this charge. I thought the price of 85.00 a night would have covered […] our pet also. I ended up paying 245.00 for two night stay. If I have to pay 122.50 a night I will stay in a nicer hotel. I will be contesting the charge. Read moreGenuine Expedia guest review
THIS HOTEL IS VERY NICE. SHOULD CONSIDER GETTING better mattressesGenuine Hotels.com guest review
Our room had everything we needed a lot of what we didn't expect such as DVD player, big screen TV, full kitchen facilities including a refrigerator with an ice maker, dishes and silverware. It was like having a fully furnished apartment! Can't wait to come back!Genuine Expedia guest review
The staff was very pleasant. The breakfast and dinner was top notch. I really enjoyed my stay I will be back!!!Genuine Hotels.com guest review
We had a really nice overnight stay with the kids. The hot breakfast and 24 hour store were awesome!Genuine Hotels.com guest review
Have stayed there before and will stay there again. The staff is very friendly and the rooms are nice and clean.Genuine Hotels.com guest review
"Very spacious and comfortable hotel."
I recently stayed at this hotel for the second time. For the price, I don't think that anything compares. Our room had a living area with "L" shaped couch and a flat screen TV. Bedroom was in a separate room and also had a flat screen TV. Bed was fairly comfortable and bathroom was nice and clean. The entire room was clean for that matter. Having a […] small kitchen with a refrigerator to put drinks was a big plus that a standard room at other hotels cannot offer. My only complaint is that there is a huge gap under the entry door to the rooms. I was sitting on the couch and could see the carpet pattern in the hallway. I also could hear other guests conversations almost word for word in the hallway. I just don't want anyone to hear us in our room or hear others. I wedged an extra bath towel under the door to help with that and it was fine. Other than that, our stay was great, the room was great, location was good. I will definitely stay here again and recommend to others. Read moreGenuine Expedia guest review
They over booked hotel and since I booked through hotels.com they sent me down the street to the holiday inn. If I wanted to stay at the holiday inn I would have booked a room there . Never again will I book a room at this location.Genuine Hotels.com guest review
Morning staff is great; afternoon(beginning at 3) staff is a nightmare. When we arrived, after making reservations a month in advance, we were put in a handicapped room because "no other rooms were available". The staff never informed us of this until I came back after looking at the room and complained. The next day the morning staff assured me we […] would be moved to a room that was for non-handicapped. She even called me and told me both rooms were in my name until we can move our items in new room-not to hurry back. When we arrived back, afternoon staff told my husband that we had to be back at 3 and since we were not we were staying in the handicapped room. After much "convincing", he finally moved us. I have never had any trouble with hotels.com and the rooms I have booked through their site. However, this hotel stated that it was hotels.com fault why we were going through so much trouble. Whereas the rooms are very comfortable and nice, the staff was not consistenly accommodating and the breakfast was less than average. Read moreGenuine Hotels.com guest review
"clean, comfortable, easy in & out"
Hotel is more of an apartment but its clean, comfortable. A bit dated but very easy in and out. Easy parking and easy access off the freeway. Rooms are large suite type.Genuine Hotels.com guest review
"Nice Stay in Richardson, TX."
Service was friendly from check-in, always greeted with a smile. I called the front desk with one request, and she said she was the only one on duty at the time (6:45am), and that as soon as someone else came in(7:00), she would send it up right away. I had a knock on my door at about 7:05 with what I asked for.Genuine Expedia guest review
"Good family hotel"
I had a nice stay in the hotel which clean, quiet and complementary breakfast is excellent.Genuine Expedia guest review
I loved the Hotel but the pictures and the info on Hotels.com are not up to date. THERE IS NO HOT TUB! the site hasnt been updated the reseptionist told me so I was kinda bummed bc i booked this hotel for a reason and one of them was the hot tub. Overall the stay was nice and the service was fine. Nice hotel and accomadations for the price.Genuine Hotels.com guest review
"Would happily return."
Would happily return. Breakfast was fine, staff friendly. Room was fine.Genuine Expedia guest review
"Great hotel close to UT Dallas"
We stayed one night during move-in for my freshman daughter at UT Dallas. The front desk staff was friendly and efficient. The room was quiet, clean, spacious, and comfortable. The breakfast was adequate. I actually enjoyed the coffee. The hotel was close to UT Dallas so it was very convenient for us to get in and out. What I really liked about this […] hotel was that they didn't use any strong perfume to disguise odors like many other hotels I have stayed. We'll be back every time we come to visit our daughter. Read moreGenuine Expedia guest review
"Colllege Move in"
We are returning for the third time to this hotel while visiting our son at UT Dallas. It feels homey with a pull out couch and kitchen. breakfast is included.Genuine Hotels.com guest review
Loved it!Genuine Hotels.com guest review
A FRIEND AND I STAYED TWO NIGHTS HERE, WE WERE IN TOWN FOR A VOLLEYBALL TOURNAMENT. THE HOTEL WAS EXCELLENT GOOD BREAKFAST, EASY HIGHWAY ACCESS, ROOM WAS HUGE AND OVERALL A VERY PEACEFUL PLACE TO STAY.Genuine Hotels.com guest review
"A Great Hotel"
When We got to the hotel it was a really nice, quiet area with a few things close by. The Service of the hotel was beyond wonderful, they were always very friendly and helpful when we needed them. The hotel room itself was cleaned so well and looked really nice. My Only compaint might have been their breakfast, it could've had a little more variety. […] But other than that I have to say this is one of the best hotels I have stayed at, the place was cozy, clean and quiet. Read moreGenuine Hotels.com guest review
It was ok. Next time I will ask to not be by the basketball court but good overall stay.Genuine Hotels.com guest review
One bad aspect of the hotel is the difficulty in accessing it off 75 from the South. You have to very quickly cross three lanes of traffic and visibility is difficult. The hotel was very clean which made it an ok place to stay. However, we were disappointed in the furnishings as the only chair was the desk chair. You had to sit in that or a very low […] couch. Read moreGenuine Expedia guest review
"Very comfortable for a family vacation"
Very nice hotel that despite having numerous guests with children remained remarkably quiet. Excellent location in the Dallas suburbs, close to many restaurants, shopping and attractions.Genuine Hotels.com guest review
We chose this hotel because of previous ratings that were listed on the web site. For the first time staying at this hotel our expectations were not met. The air conditioner did not keep the room very cool, the bathroom cleanliness was not adequate, there was hair around the baseboards, there was a light bulb that was burnt out and the beds were not […] as advertised, they were squeaky and just not very comfortable. We would not stay here again. Read moreGenuine Hotels.com guest review
it was okGenuine Hotels.com guest review
Everything was great! Only exception was the free breakfast--poor food for a Hyatt!Genuine Hotels.com guest review
"my favorite hotel in the DFW area"
we love to stay here when we can get a good price. breakfast is awesome and the kitchenette makes traveling with kids fantastic--easy to make bottles and wash them in the dishwasher. very nice to have this feature. plenty of room to setup the pack n play etc. older kids could sleep on the couch and have a great time. (we only have one tiny one but as […] he gets older, we plan to let him sleep on the giant couch in the room when we travel to DFW) Read moreGenuine Hotels.com guest review
The room was very nice and new. Enjoyed the breakfast. Very friendly and helpful staff.Genuine Hotels.com guest review
"Everything was great"
Very nice staff. Room was perfectly cleaned each day. Great breakfast and dinners with plenty of variety. Pool isn't too kid friendly.Genuine Hotels.com guest review
"Very clean and spacious rooms"
We stopped at the Hyatt for an overnight trip. I would recommend this hotel and stay there again. The room was very clean and spacious. I thought the little kitchen was pretty cool. They have dishes and a little dish washer. The bed was comfortable, and our kids slept well on the folder out bed in the sofa. The tv could spin from the living room side […] to the bedroom side. It was neat to have so my husband and I could watch tv when the kids went to sleep and we turned it back to the living room side so the kids could watch cartoons when they woke up. The front desk staff were very courteous and professional. The breakfast was ok, nothin to right home about, but it was free and they had the cereal that my kids like. The only complaint I have was with the road construction in front of the hotel. It's not really their fault, but I am sure it will be nice once it is completed. Overall if you need a good clean place to lay your head that is reasonably priced, I would definitely recommend staying here :) Read moreGenuine Hotels.com guest review
A very pleasant experience!Genuine Hotels.com guest review
"Home Away From Home!"
I loved my stay at the Hyatt House in Richardson! The staff was friendly, rooms were clean and the grounds were well-kept. Decent breakfast and the evening reception is a nice touch- my only complaint is I wish the evening reception went a bit later- by the time I left work and got back to the hotel it was nearly 7 every evening. Other than that- G […] REAT! Read moreGenuine Hotels.com guest review
"Attend son's college graduation"
Nice concept, effectively an efficiency appt. Chosen over near by Hyatt Hotel. Liked evening social, free breakfast + wifi. Only complaint was that the breakfast eggs were a bit rubbery.Genuine Hotels.com guest review
"Wish I could've stayed longer"
This was a very nice well equipped hotel room. The only complaints I have is that the complimentary breakfast wasn't as elaborate as it advertised and there are no elevators so be prepared to haul luggage up some stairs. Otherwise we really enjoyed the stay.Genuine Hotels.com guest review
I stayed 5 nights in this hotel , i was very satisfied! I will stay here again.Genuine Hotels.com guest review
"Must place to stay!"
Great place to stay! Feels more like a house than a hotelGenuine Hotels.com guest review
"I'd definitely stay here again."
Stayed 1 nt; Room w/king bed was comfortable even w 2 little ones under 6yrs. Breakfast was good (eggs, ham, potatoes, cereal, muffins, yogurt, fruit, juices/coffee/milk). Staff was friendly & accommodating. Great experience overall!Genuine Hotels.com guest review
My wife and I enjoyed are stay,Very clean,an comforable.good size room also but ever time we went out traffic was back up one time 1&half hour,second time at night 2 hours .Traffic is very bad.and congested.Genuine Hotels.com guest review
Room was clean and comfortable. Could hear neighbors both outside of room and from above. Other visitors were very loud which made it hard to sleep.Genuine Hotels.com guest review
"Good lotation, clean and friendly staff"
Nice room, comfortable beds. Good breakfast and evening social. Will definitely stay again.Genuine Hotels.com guest review
"nice and comfortable"
It's a nice suite, big space, good service and food. And it's really quite inside. I didn't any noise of my neighbour room.Genuine Hotels.com guest review
"Loved my stay"
We had a two day cheer comp and coming home to the hotel was soo relaxing.Genuine Hotels.com guest review
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