The staff was very pleasant. The breakfast and dinner was top notch. I really enjoyed my stay I will be back!!!Genuine Hotels.com guest review
We had a really nice overnight stay with the kids. The hot breakfast and 24 hour store were awesome!Genuine Hotels.com guest review
Have stayed there before and will stay there again. The staff is very friendly and the rooms are nice and clean.Genuine Hotels.com guest review
"Very spacious and comfortable hotel."
I recently stayed at this hotel for the second time. For the price, I don't think that anything compares. Our room had a living area with "L" shaped couch and a flat screen TV. Bedroom was in a separate room and also had a flat screen TV. Bed was fairly comfortable and bathroom was nice and clean. The entire room was clean for that matter. Having a […] small kitchen with a refrigerator to put drinks was a big plus that a standard room at other hotels cannot offer. My only complaint is that there is a huge gap under the entry door to the rooms. I was sitting on the couch and could see the carpet pattern in the hallway. I also could hear other guests conversations almost word for word in the hallway. I just don't want anyone to hear us in our room or hear others. I wedged an extra bath towel under the door to help with that and it was fine. Other than that, our stay was great, the room was great, location was good. I will definitely stay here again and recommend to others. Read moreGenuine Expedia guest review
They over booked hotel and since I booked through hotels.com they sent me down the street to the holiday inn. If I wanted to stay at the holiday inn I would have booked a room there . Never again will I book a room at this location.Genuine Hotels.com guest review
Morning staff is great; afternoon(beginning at 3) staff is a nightmare. When we arrived, after making reservations a month in advance, we were put in a handicapped room because "no other rooms were available". The staff never informed us of this until I came back after looking at the room and complained. The next day the morning staff assured me we […] would be moved to a room that was for non-handicapped. She even called me and told me both rooms were in my name until we can move our items in new room-not to hurry back. When we arrived back, afternoon staff told my husband that we had to be back at 3 and since we were not we were staying in the handicapped room. After much "convincing", he finally moved us. I have never had any trouble with hotels.com and the rooms I have booked through their site. However, this hotel stated that it was hotels.com fault why we were going through so much trouble. Whereas the rooms are very comfortable and nice, the staff was not consistenly accommodating and the breakfast was less than average. Read moreGenuine Hotels.com guest review
"clean, comfortable, easy in & out"
Hotel is more of an apartment but its clean, comfortable. A bit dated but very easy in and out. Easy parking and easy access off the freeway. Rooms are large suite type.Genuine Hotels.com guest review
"Nice Stay in Richardson, TX."
Service was friendly from check-in, always greeted with a smile. I called the front desk with one request, and she said she was the only one on duty at the time (6:45am), and that as soon as someone else came in(7:00), she would send it up right away. I had a knock on my door at about 7:05 with what I asked for.Genuine Expedia guest review
"Good family hotel"
I had a nice stay in the hotel which clean, quiet and complementary breakfast is excellent.Genuine Expedia guest review
I loved the Hotel but the pictures and the info on Hotels.com are not up to date. THERE IS NO HOT TUB! the site hasnt been updated the reseptionist told me so I was kinda bummed bc i booked this hotel for a reason and one of them was the hot tub. Overall the stay was nice and the service was fine. Nice hotel and accomadations for the price.Genuine Hotels.com guest review
"Would happily return."
Would happily return. Breakfast was fine, staff friendly. Room was fine.Genuine Expedia guest review
"Great hotel close to UT Dallas"
We stayed one night during move-in for my freshman daughter at UT Dallas. The front desk staff was friendly and efficient. The room was quiet, clean, spacious, and comfortable. The breakfast was adequate. I actually enjoyed the coffee. The hotel was close to UT Dallas so it was very convenient for us to get in and out. What I really liked about this […] hotel was that they didn't use any strong perfume to disguise odors like many other hotels I have stayed. We'll be back every time we come to visit our daughter. Read moreGenuine Expedia guest review
"Colllege Move in"
We are returning for the third time to this hotel while visiting our son at UT Dallas. It feels homey with a pull out couch and kitchen. breakfast is included.Genuine Hotels.com guest review
Loved it!Genuine Hotels.com guest review
A FRIEND AND I STAYED TWO NIGHTS HERE, WE WERE IN TOWN FOR A VOLLEYBALL TOURNAMENT. THE HOTEL WAS EXCELLENT GOOD BREAKFAST, EASY HIGHWAY ACCESS, ROOM WAS HUGE AND OVERALL A VERY PEACEFUL PLACE TO STAY.Genuine Hotels.com guest review
"A Great Hotel"
When We got to the hotel it was a really nice, quiet area with a few things close by. The Service of the hotel was beyond wonderful, they were always very friendly and helpful when we needed them. The hotel room itself was cleaned so well and looked really nice. My Only compaint might have been their breakfast, it could've had a little more variety. […] But other than that I have to say this is one of the best hotels I have stayed at, the place was cozy, clean and quiet. Read moreGenuine Hotels.com guest review
It was ok. Next time I will ask to not be by the basketball court but good overall stay.Genuine Hotels.com guest review
One bad aspect of the hotel is the difficulty in accessing it off 75 from the South. You have to very quickly cross three lanes of traffic and visibility is difficult. The hotel was very clean which made it an ok place to stay. However, we were disappointed in the furnishings as the only chair was the desk chair. You had to sit in that or a very low […] couch. Read moreGenuine Expedia guest review
"Very comfortable for a family vacation"
Very nice hotel that despite having numerous guests with children remained remarkably quiet. Excellent location in the Dallas suburbs, close to many restaurants, shopping and attractions.Genuine Hotels.com guest review
We chose this hotel because of previous ratings that were listed on the web site. For the first time staying at this hotel our expectations were not met. The air conditioner did not keep the room very cool, the bathroom cleanliness was not adequate, there was hair around the baseboards, there was a light bulb that was burnt out and the beds were not […] as advertised, they were squeaky and just not very comfortable. We would not stay here again. Read moreGenuine Hotels.com guest review
it was okGenuine Hotels.com guest review
Everything was great! Only exception was the free breakfast--poor food for a Hyatt!Genuine Hotels.com guest review
"my favorite hotel in the DFW area"
we love to stay here when we can get a good price. breakfast is awesome and the kitchenette makes traveling with kids fantastic--easy to make bottles and wash them in the dishwasher. very nice to have this feature. plenty of room to setup the pack n play etc. older kids could sleep on the couch and have a great time. (we only have one tiny one but as […] he gets older, we plan to let him sleep on the giant couch in the room when we travel to DFW) Read moreGenuine Hotels.com guest review
The room was very nice and new. Enjoyed the breakfast. Very friendly and helpful staff.Genuine Hotels.com guest review
"Everything was great"
Very nice staff. Room was perfectly cleaned each day. Great breakfast and dinners with plenty of variety. Pool isn't too kid friendly.Genuine Hotels.com guest review
"Very clean and spacious rooms"
We stopped at the Hyatt for an overnight trip. I would recommend this hotel and stay there again. The room was very clean and spacious. I thought the little kitchen was pretty cool. They have dishes and a little dish washer. The bed was comfortable, and our kids slept well on the folder out bed in the sofa. The tv could spin from the living room side […] to the bedroom side. It was neat to have so my husband and I could watch tv when the kids went to sleep and we turned it back to the living room side so the kids could watch cartoons when they woke up. The front desk staff were very courteous and professional. The breakfast was ok, nothin to right home about, but it was free and they had the cereal that my kids like. The only complaint I have was with the road construction in front of the hotel. It's not really their fault, but I am sure it will be nice once it is completed. Overall if you need a good clean place to lay your head that is reasonably priced, I would definitely recommend staying here :) Read moreGenuine Hotels.com guest review
A very pleasant experience!Genuine Hotels.com guest review
"Home Away From Home!"
I loved my stay at the Hyatt House in Richardson! The staff was friendly, rooms were clean and the grounds were well-kept. Decent breakfast and the evening reception is a nice touch- my only complaint is I wish the evening reception went a bit later- by the time I left work and got back to the hotel it was nearly 7 every evening. Other than that- G […] REAT! Read moreGenuine Hotels.com guest review
"Attend son's college graduation"
Nice concept, effectively an efficiency appt. Chosen over near by Hyatt Hotel. Liked evening social, free breakfast + wifi. Only complaint was that the breakfast eggs were a bit rubbery.Genuine Hotels.com guest review
"Wish I could've stayed longer"
This was a very nice well equipped hotel room. The only complaints I have is that the complimentary breakfast wasn't as elaborate as it advertised and there are no elevators so be prepared to haul luggage up some stairs. Otherwise we really enjoyed the stay.Genuine Hotels.com guest review
I stayed 5 nights in this hotel , i was very satisfied! I will stay here again.Genuine Hotels.com guest review
"Must place to stay!"
Great place to stay! Feels more like a house than a hotelGenuine Hotels.com guest review
"I'd definitely stay here again."
Stayed 1 nt; Room w/king bed was comfortable even w 2 little ones under 6yrs. Breakfast was good (eggs, ham, potatoes, cereal, muffins, yogurt, fruit, juices/coffee/milk). Staff was friendly & accommodating. Great experience overall!Genuine Hotels.com guest review
My wife and I enjoyed are stay,Very clean,an comforable.good size room also but ever time we went out traffic was back up one time 1&half hour,second time at night 2 hours .Traffic is very bad.and congested.Genuine Hotels.com guest review
Room was clean and comfortable. Could hear neighbors both outside of room and from above. Other visitors were very loud which made it hard to sleep.Genuine Hotels.com guest review
"Good lotation, clean and friendly staff"
Nice room, comfortable beds. Good breakfast and evening social. Will definitely stay again.Genuine Hotels.com guest review
"nice and comfortable"
It's a nice suite, big space, good service and food. And it's really quite inside. I didn't any noise of my neighbour room.Genuine Hotels.com guest review
"Loved my stay"
We had a two day cheer comp and coming home to the hotel was soo relaxing.Genuine Hotels.com guest review
The only thing I found complaint was the lock on the door wasn't working properly. But had an additional lock so I felt comfortable, safe. Was a great room otherwise.Genuine Hotels.com guest review
very comfortable, easy check in,Genuine Hotels.com guest review
"I would come back"
Simply put...I would recommend this place. had a one room king size for a weekend. great experience. room had a nice layout and they were clean. throw in a decent rate. Grade AGenuine Hotels.com guest review
"Enjoy your stay"
I would recommend it to anyoneGenuine Hotels.com guest review
It was a little tricky getting off 75 and negotiating the quick turn into the parking lot. The were muslin and should have been percale.Genuine Hotels.com guest review
we love the hotel...only big problem is the small area dedicated to breakfast. There are not enough tables and or chairs for all of us.Genuine Hotels.com guest review
"You get what you pay for"
Upon arrival, the heater in our room was not working. It was late at ight and the Front Desk did not answer the phone for about 30 minutes. Eventually someone answered and we were moved to a different room. Other than thatm the staff is very accommodating. Rooms are okay and more for a long term stay.Genuine Hotels.com guest review
Check in was very quick, service personnel friendly, room was clean and spacious. Property was clean, complimentary breakfast was good. weight room & hotel location was great. Will definitely stay here again or in another Hyatt House!Genuine Hotels.com guest review
Very nice to find good customer service!!! We need more places like this.Genuine Expedia guest review
Simple. Near restaurants and malls. Excellent service. Booking another stay in the future.Genuine Hotels.com guest review
fantastic large room with fridge, stove and microwave! great layout. loved the breakfast! (i usually skip the free breakfasts at most hotels...not a fan of stale donuts lol) but this breakfast was awesome! eggs, bacon, waffles, coffee, cereal, pastries, fruit, coke machine....A++++! WILL BE BACK!!Genuine Hotels.com guest review
Clean, nice room. Easy access. Close to restaurants.Genuine Hotels.com guest review
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