Extended Stay America Pensacola - University Mall - Pensacola

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Genuine Hotels.com guest review

This is the 2nd time I have stayed here and will be back next year when our daughter goes back to college. Great value for the price.

Genuine Hotels.com guest review

Very clean. Place is well kept. Just minor cigarette smoke in the bathroom. Wifi is good. There is on the go breakfast.

Genuine Hotels.com guest review

The carpet in the room needed replacing. We had to ask for toilet paper and shampoo

Genuine Hotels.com guest review

Happy with our choice!

Genuine Hotels.com guest review

This was the worst hotel bed I've endured in years. I travel 200+ days a year a stay in hotels across the United States. This bed was awful. Time for an upgrade, Extended Stay America. The dishes were less than a single set, so for two in a room we had to share. Some of them were dirty in the cabinet. Having a room was nice. Having this room...well, […] I won't do it again. Read more

Genuine Hotels.com guest review

Never again!!!!!!

Genuine Hotels.com guest review

The hotel was okay. The carpet in our room had several red stains on the carpet. Other than that, the bed was clean, the kitchenette was nice and clean. Personally, we had a good time. We had to drive about 25 minutes to get to Pensacola beach. The mall directly across has 2 major stores, had to go about 15 minutes to get to a decent mall.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Close to the freeway, and across the street from an older mall. OK, I suppose, but getting in need to renovations. Place is getting worn out. Nice to have refrigerator/stove though. Place was full of workmen and the parking lot full of construction trucks, for that reason.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We were only there for a one night stay to catch a very early plane. The hotel was very clean, the staff went above and beyond. I will stay again the next time I am in the vicinity. Have you thought about putting one in Gulf Shores, AL?

Genuine Hotels.com guest review

The service was very good and the staff very nice. The room was what we wanted but our stay was spoiled because there was a constant smell of cigarette smoke coming from somewhere even though we were in a non smoking room.

Genuine Hotels.com guest review

It was a good experience.

Genuine Hotels.com guest review

Good service, clean accomodations, convenient to destination event. Great coffee in the morning. Thanks

Genuine Hotels.com guest review

Elevator broke. Breakfast was a joke.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

to many Drugs smell in hallway I will never stay with this hotel again

Genuine Expedia guest review

We stayed here on our way back from New Orleans and were surprised. The room was clean, the check-in clerk was very friendly and the process was a breeze. The bed was comfy and while there was no breakfast, it was great for the price and for an overnight stay. We stayed at the Days Inn on the way to New Orleans and were disappointed, so we took a chance […] on this hotel on the way back. This place was sooo much better. Yes, there is a faint smell of cigarette smoke in the halls and even a little in our room, but what do you expect when you have smoking rooms and non smoking rooms in the same hotel? Smells travel. I would recommend this place as an overnight stay, it was quiet, clean, and comfy. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I have no complaints whatsoever about this hotel. The room was clean and tidy, bedding looked like it was good condition as well. The staff was incredibly courteous and helpful, even so much as calling us once we had settled in to make sure that everything was to our satisfaction. Definitely be our mainstay when we're in the area.

Genuine Hotels.com guest review

FREE Internet. Not many amenities; but that helps keep the cost down. Off-site fitness center (local nationally known gym) available free of charge. Kitchenette is nice.

Genuine Expedia guest review

This place is great if you just need a place to stay while you explore the surrounding area. The check in was lengthy, as I got there after hours. There were a few minor inconveniences, as it is an older building and there was very little staff. The beds were incredibly hard, as were the pillows. I don't usually like soft beds, but this was a little […] rough for me. Still, overall... having a place to lay my head and the kitchenette were perfect for the price. I wouldn't pay more though. The place was well kept and I honestly don't think there should be a charge for housekeeping or fresh towels. I didn't need it, but if I had... the fact that comfort was compromised, turned me off to the idea paying for any additional services had I stayed longer. Read more

Genuine Hotels.com guest review

it was great...clean and affordable. nice smell, great staff.

Genuine Hotels.com guest review

I went for a conference/ speaking engagement at a University, and since the conference wasn't being held at the hotel, I preferred a cheaper option than the hotel they had and agreement with for the conference. I just needed a decent comfortable place to lay my head for two nights at a decent price, since I'd be in and out. Hotel didn't have a lot of […] bells and whistles, but the room was nice and spacious, and I appreciated having the option of a full kitchen if I chose to use it. would definitely stay in an extended stay again if chance presented itself. Only wished I had more channels on the tv Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

good value, but a stinky room and we request a non-smoking room

Genuine Hotels.com guest review

Room was clean and staff was nice

Genuine Hotels.com guest review

The hotel was clean, good location, very friendly staff. I stayed for 5 days and would definitely stay again.

Genuine Hotels.com guest review

Good value, great location, easy access to interstate and shopping. The staff was very helpful and friendly. If you are not a smoker I highly recommended requesting a Non Smoking Room. I do smoke, but after 2 days, buying air freshner and a candle we did move to a non smoking room. The stench of old smoke in the third floor hallway and room was too […] much, even for a smoker. Read more

Genuine Hotels.com guest review

I read the reviews on here before booking this hotel. I was a bit worried, but figured that it was worth the risk for the good rate. I really don't have any complaints. The room was clean and everything in the room was acceptable. It isn't a fancy hotel, but if you're looking in this price range you probably aren't looking for fancy. I would definitely […] stay there again... Negatives: Thin walls Read more

Genuine Hotels.com guest review

it was okay, room was really small everything was crammed in one little room

Genuine Hotels.com guest review

We had a good night rest. It was quite and clean. The room was big and spacious. Great smiling friendly reservation clerk who was there the evening we checked in.

Genuine Hotels.com guest review

We had some trouble with our room key but they got it fixed right away and our toilet stopped up but we got that resolved as well. Overall we had a very enjoyable stay and will stay there again!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Check in was at 3:00, we arrived at 4:00 and our room still wasn't ready. at 4:20, we were allowed to drop our bags in the room while the cleaning people cleaned so we could make it to the beach before the sun went down. The room was not serviced at all during the 2 nights that we were there....no towel pick up, no bed make up, nothing.

Genuine Hotels.com guest review

This hotel was gross; it smelled like smoke, my room smelled of stale smoke odor despite it being non-smoking, so much that clothes I brought home smelled like it. The hotel seemed new from the pictures, but it was run-down and dirty. I had no room service at all during my 4 day stay, not even to make my bed or empy my trash. There were holes in the […] blankets, the box spring on my mattress appeared to have blood stains or rust stains all over it. I felt horrible having a baby stay there with me and didn't want to touch anything. I would NOT reccomend this hotel to anyone. Read more

Genuine Hotels.com guest review

clean, pleasant. would stay there again

Genuine Hotels.com guest review

Room was nice. Bed was comfortable. Would definitely stay here again!

Genuine Hotels.com guest review

The location was convenient for my one night stay. But the too felt and looked very dingy and although I had requested a non smoking room everything smelled like smoke from the towels to the pillows. The bed was hard and uncomfortable and all of the furniture was stained. Very unsettling. For the price I would have expected more. At least a clean r […] oom. Read more

Genuine Hotels.com guest review

It is affordable, and good for family, close to the shopping centers!

Genuine Expedia guest review

room smelled like wine when ac turned up. no ice machine, just trays in room. had to ask for more pillows. everything in room worked.

Genuine Expedia guest review

Stay was OK for price but what is a hotel in Florida with out a pool......needs a upgrade mattresses ...TV...blankets ...furniture

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Over all the hotel was clean but my room was not . It looked like the maid came in and made the bed and that was it she did not even pick up the trash. When it was time to go to sleep I pulled the covers back and to my surprise was some one else's hair and dirty sheets so we ended up changing the sheets at 11 o'clock at night. It was a good thing there […] was no one at the desk the next morning when I left because I would not have been nice Read more

Genuine Hotels.com guest review

Kitchen area should have been cleaner and there should have been no cigarette burns on the bathroom sink area. Workers were great and did what they could but the place needs an upgrade.

Genuine Expedia guest review