"Seven Slumber Parties?????"
While we knew there was a lot of noise from a lot of kids in the hotel, it was the front desk that actually verified that there were 7 slumber parties at the hotel one night. I know they probably can't limit this, but it made for a lot of noise and chaos and not much sleep for those of us who needed it. Also, our room was missing 1) a refrigerator and […] 2) an alarm clock. Our adult daughter was next door to us and her room had these. Not a big deal, but when you book a room, you expect to get the standard accessories. Read moreGenuine Hotels.com guest review
Very convenient location. Very friendly staff! My kids LOVED the swans in the pond! We will stay here again!Genuine Hotels.com guest review
VERY NICE REMOLDED RMGenuine Hotels.com guest review
"Great hotel for family"
Excellent; hospitality, cleanes and transportation serviceGenuine Expedia guest review
Everyone was very friendly. Great service. Room was very spacy and loved d huge tv's in each room and a bedroom door separating livingrm area. Loved d manager reception and delicious breakfast. The swans were beautiful. Will definitely refer and stay there again. Great price.Genuine Hotels.com guest review
friendly staff and beautiful lobby this is not an English paperGenuine Expedia guest review
"Nice hotel, conveniently located."
The hot water supply failed our last day of stay. It seems like the boiler broke. This, however, is bound to happen once in a while.Genuine Expedia guest review
"Excellent Hotel and Value!!"
Stayed from December 26-29 with my husband and two kids (13 and 14). Excellent Value for money in every form. It has an excellent location-adjacent to Galleria Mall for everyone to shop, wonderful and friendly staff at the hotel. The breakfast was continental with all the trimmings for your morning start. I loved the shuttle service within a five minute […] drive more or less. Beautiful interior and well designed. Read moreGenuine Hotels.com guest review
NO HEATER WORKING IN THE ROOM....AWFUL VAN TRANSPORTIST... GOOD FOOD IN RESTAURANT.....GOOD ASPECT OF THE HOTEL.... ROOM WAS OK...Genuine Expedia guest review
I like the Happy hour. The frinedliness of the staff and the manager. I like the decor of the hotel and its safety.Genuine Hotels.com guest review
I like the happy hour and the architecture/setting of the hotel.However, perhaps, could think of having free internet service (perhaps a slight increase in hotel rate)Genuine Hotels.com guest review
"great hotel to stay in Houston"
nice hotel and good location. room is clean and breakfast is good.Genuine Expedia guest review
I've stayed her before and as always my experience have been great! I've stayed at embassy suits in other locations but they not as current as this place. It's worth the money!Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Jay, thanks for the positive feedback regarding your stay at Embassy Suites Houston - Near the Galleria. We look foward to seeing you again soon.
"convenient to everything we were interested in"
Great. Very helpful and friendlyGenuine Hotels.com guest review
"Our favorite hotel in Houston!"
We stay at this Embassy Suites every time we go to Houston and couldn't be more pleased with our experience. The swans are just beautiful and I enjoy looking at them every time I'm in the glass elevator going to our room. The manager reception is a nice touch and I love their breakfast! I also really enjoy the fruit flavored water they provide each […] day. These small details really make the difference. Good fitness room too! Like the TV screens on the treadmills and they even provide headphones. Read moreGenuine Expedia guest review
I was disappointed on Friday morning breakfast. My husband stood in line to have his breakfast cooked for forty minutes. I took the buffett. The eggs were all gone. They finally brought some fruit out. As far as I know they did not cook any more eggs for the buffett. I mentioned to the registration desk when we checked out. He said they were booked […] to capacity. They should have more than one cook if they were booked to capacity. I have always enjoyed staying at the Embassy Suites. Read moreGenuine Expedia guest review
We were very comfortable at this Embassy Suites. We've stayed here many times before, but were happy to see many updates and improvements on the property. The breakfast dining is delicious and made more expeditious by a buffet line. Staff were professional and pleasant.Genuine Hotels.com guest review
"Couldn;t Have Been Any Better!!"
It was perfect. Couldn't have been any better!!Genuine Hotels.com guest review
"Very nice for family."
Nice hotel for the family. The breakfast was very good, with eggs made to order. Very accommodating staff. The swans were a huge hit with my two year old. Room was updated and very comfortable. Only two minor cons, the hallways were a bit noisy in the night, and now they charge $10 dollars a day for self parking. Nonetheless, I would return to this […] property. Read moreGenuine Expedia guest review
When I arrived I was greeted with no smile by the front desk supervisor. In addition the night manager on duty which I believe his name was Chris didn't have a very friendly attitude he was quite rude and disrespectful. What makes this hotel great is there spacious room and quiet environment. It was a very pleasant stay however management sucks!!!Genuine Hotels.com guest review
"Good for the family"
The hotel is walking distance from The Galleria. Breakfast was great. Indoor pool great, also. Infused water stations in the hotel is a nice touch. We had a great experience here & I would highly recommend this hotel.Genuine Hotels.com guest review
"Best Birthday Weekend"
I stayed in a king size room. When Yen and Maria found out it was my birthday...they made the stay so much better..my husband and i went to eat only to come back to a bottle of wine and two slices of cheese cake. They called to make sure the room was nice and if we needed anything. The hotel was clean and reception and breakfast with great.. Cant wait […] to go back soon Read moreGenuine Hotels.com guest review
"Great Girls Sleepover"
Very nice experience at the hotel. Walking distance to many shopping areas and resturants. The breakfast was awesome and the girls enjoyed entertaing the swans in the lobby.Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for taking the time to write about your stay at Embassy Suites Houston Near the Galleria. We are very glad the girls had such a great time and enjoyed the Swans as well. Hope to see you back again soon.
"The breakfast was awesome!"
Nice Room. The breakfast was awesome! We loved the Swans in the court yard.Genuine Expedia guest review
great location, staff very helpful, clean hotel. GREAT stay.Genuine Hotels.com guest review
They now charge for parking and wifi so my next stay will not be there.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for your review. I wanted to let you know that we have always charged for parking and wifi, in fact our parking is the cheapest in the Galleria by at least 40%. We look forward to the opportunity to serve you in the future.
Almost everything was great, except charging parking $10 a day and wireless internet $ 9.95 was not a great idea. Maybe parking is fine but wireless internet NOT VERY HAPPYGenuine Hotels.com guest review
"great Galleria location"
Was very pleased overall......the swans were great touch. Only downside was the lack of water on upper floors one morning......was quickly resolved though. Staff was very friendly. Highly recommended!Genuine Hotels.com guest review
Water supply problem caused some inconvenience, but otherwise was a good stay.Genuine Hotels.com guest review
"A very good hotel"
Everything was picture perfect about this place, the wonderful lobby, the clean and comfortable rooms, the Happy hour, the decent pool etc until we ordered room service. We ordered some food for the kids at 8:30 and no one delivered it until 9:20 P.M. When we called back they said they didnt have our order. We were so mad, they took down our order again, […] then I called the manager and reported to him what happened. He apologized for the inconvenience and offered not to charge for the food and then looks like he spoke to the restaurant guys and asked them to speed up. The food finally arrived at 9:45. Breakfast next day was wonderful as well, overall except for the food and room service everything was excellent. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for you comments regarding your recent stay at Embassy Suites Houston Near the Galleria. We aplogize again for the Room Service issue, but are glad we could rectify it to your satisfaction. Hope to see you back with us soon.
"Ok, but there are better choices in the area."
I've stayed here a few times in the past, and it was very nice (20 years ago). It doesn't appear that anything has been updated since. It was clean but aged and at this price doesn't compare favorably with newer, more modern hotels.Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for taking the time to provide feedback about our property. I am glad you enjoyed your stay. I am sorry you felt that the hotel seemed dated, we actually just completed a Multi-Million Dollar renovation project. Our hotel has been open since March of 1998. We look forward to welcoming you back on your next visit!
The service was excellent as well as the breakfast.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for the 4 Star Review. Glad you found our service and breakfast both "excellent". Hope to see you again soon.
Very nice location - very close to wonderful shopping and restaurants - room was large and clean - the air conditioner was not set at a level that would cool the room as much as we wanted to sleep comfortably for a hot August night.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for taking the time to share your experiences at Embassy Suites Houston Near the Galleria. We appreciate your note about the air conditioning . We have addressed that situation. It does get hot in Houston in August but you still should have been able to get the room cool. Hope to see you again soon.
This hotel was conveniently located. Hotel staff very helpful and professional. The all inclusive breakfast was a fantastic plus that most hotels no longer offer. Will greatly recommend that hotel.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for your review. We are pleased that you enjoyed your stay and we are looking forward to seeing you again soon!
We are from Houston and this was a "forced getaway" due to a broken AC. We said afterwards that we needed that time away and were glad we chose Embassy Suites. We had a great stay!Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for your review. We are pleased that you enjoyed your "staycation". We look forward to welcoming you back soon!
ok, average. Breakfast buffet needs more attention (keeping food closed, clean tables, etc.. Also saw a roach run accross the back of the breakfast booth seat.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for taking the time out of your day to share your recent experiences at Embassy Suites Houston - Near the Galleria. We are sorry to hear about your experience during breakfast. We have a professional monthly pest control program in place, and this is something we have brought to the attention of our service provider.
"I needed a break!"
Overall it was very pleasant. The atmosphere was very nice, the swans were beautiful and the Managers happy hour was a nice twist.Quite enjoyable! However, I was very disappointed that the breakfast service was rushed. Breakfast is 6-9 AM, we arrived at 8:20AM. The line was long due to the fact there was one chef preparing breakfast orders for everyone, […] that by the time we obtained our food, the lady working the coffee area was cleaning and putting away food items such as fruit, breads, yogurt, etc.... When aked for sugar for my coffee, he said there is no more and that only artificial sweetners was all she had. In this large hotel, there is no sugar packets? Customer service not so much! Dispite this, we certainly enjoyed our stay! Read moreGenuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Thank you so much for taking the time out of your day to share your recent experiences at Embassy Suites Houston - Near the Galleria. We are very glad that you enjoyed your stay overall. However, we have taken note on where we fell short Customer Service wise and please trust that corrective measures have been put in place. It is only when our guests provide constructive feedback on our challenges that we can hope to improve. Thank you and hope to see you back with us again soon.
"Nice place for kids"
Although I just wanted to sleep, my kids wanted to watch the swans in the lobby. It was a nice attraction. The staff was friendly and responded to requests promptly. The next time I am in the area I will stay again.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thanks for the kind words regarding your stay at Embassy Suites Houston - Near the Galleria. We're glad the kids loved the swans so much, but hope you were able to get some sleep. We look forward to seeing you again.
My family really enjoyed staying here. The neighborhood was great, as we were right around the corner from the Galleria. The kids were comfortable and enjoyed it. The stay was friendly and accommodating. We definitely plan to stay here again in the future.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thanks for the positive comments regarding your recent stay at Embassy Suites Houston - Near the Galleria.
"Great place to stay"
It was in a great location. Free 3 mike radius shuttle--clean rooms--great hot breakfast--friendly staff.Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for your positive comments regarding your recent stay at Embassy Suites Houston - Near the Galleria. Glad you could take advantage of the free hotel shuttle in a 3 mile radius of the hotel and you found our location "Perfect". Hope to see you again soon.
This is a great hotel for the price. The best complimentary breakfast we've had at a hotel with made to order omelettes and fresh pancakes. Kids loved the indoor pool and swans in their fountain. Dad liked the complimentary happy hour. Great location around the corner from the Galleria waterwallGenuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thanks for the great 5 Star review for Embassy Suites Houston - Near the Galleria. We are very happy that the entire family had a great time. Hope to see you all back soon. Thank you.
"Safe n can walk to Galleria out back door!"
Great size! Very personable and friendly service! Love the Royal swans and the indoor light from the skylights! Good security there and a very short walk through a church parking lot next door and enter Galleria!Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for taking the time to share your recent experiences at Embassy Suites Houston - Near the Galleria. We are glad you felt safe with us and had a great time. Thank you.
"Great Hotel but hated other guests"
Long story short, we wanted a quiet romantic weekend away from the kids and simply chose the WRONG weekend. We would NOT have known so it wasn't the hotel's fault. But it was ANYTHING but relaxing. When we checked in, there were freshman college girls prancing around in skimpy bikinis cursing up a storm and frat boys all over the lobby. We picked the […] weekend where a CO-ED fraternity was having a RUSH WEEKEND. Great. Then came a tour bus full of lower class, disrespectful lousiana people. Our stay was not quiet or relaxing. It was loud and I was uncomfortable. We even opened our hotel room and there was a crib in the middle of the room 2 feet into the door. um, we dont have a baby with us nor did we tell them we needed one, Hair dryer was broken. PROS: It was a pretty hotel with of course the pretty swans. Free Breakfast was superb but was also accompany the frat people so we got our food and walked upstairs. The free managers reception was thoughtful but nothing big. I liked the room set up ---- king bed with it's separate door and the sofa bed had its own room and tv. Room service food was good. Other than the OTHER horrible hotel guests, it was ok. Had we gone on a weekend with none of that, I'm sure this would have been a 5 star to me. We will be going back to the Hilton. Oh, parking was free and right next to the Men's Club. lol Read moreGenuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for taking the time to share your experiences at Embassy Suites Houston - Near the Galleria. We are sorry it wasn't the Romantic Weekend you were hoping for. Thank you for understanding the amount of people in the hotel and their behaviour was not under our control. We hope you are able to visit us again in the future for that weekend you were hoping for.
"Save your money!"
The hotel was old which is fine cause some of the best hotels in the country is old and well kept up,besides this one, when we walked in to the room I went to wash my face so I turned on the sink and brown sewer water came out !! It was like out of a movie, then the hotel phone wouldn't work so every time I needed to talk to the front desk I had to […] go all the way down stairs which was very hard for me cause I have a 6 month old baby with me. But enough with all that save your MONEY the hotel sucks. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for taking the time out of your busy schedule to share your experiences at Embassy Suites Houston-Near the Galleria. We regret the experiences you had were not positive ones. Hope you will give us another chance in the future. Thank you.
Hotel was good, breakfast buffet was just ok, could have been cooked a little better. Overall it was a pleasant stay. Would stay there again, Thank You.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for taking the time out of your day to write about your recent experiences at Embassy Suites Houston - Near the Galleria. Great to hear you would stay with us again. Let the chef know how you want you're breakfast cooked and they'll make it just the way you want it. See you soon!
I've stayed in Embassy Suites all over. The "bang for your buck" is always great. However, I was disappointed in the food at this particular location. It did not seem to be up to the standards of other places I've stayed.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria First, thank you for taking the time to share your thoughts about your recent stay at Embassy Suites Houston - Near the Galleria. It is only with objective feedback from your guests about our challenges that we can hope to improve. Please know we take seriously our food quality and have shared your comments with the appropriate department. We hope to see you again in the future so you can see our normal food quality is among the best of all Embassy Suites. Thank you.
RelaxingGenuine Hotels.com guest review
"Best kept secret in Houston"
Hotel is clean comfortable. The breakfast and happy hour were a nice touch. Plan on staying here again.Genuine Hotels.com guest review
Excellent.Genuine Hotels.com guest review
Enjoyed my stay at Embassy Suites, the only thing I did not like was the breakfast and the happy hour.....too many kids that were just stking their hands in the containers that held the snacks! Other than that everything was great being that we booked the hotel just 2 hours before arriving!!Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you so much for taking the time to write about your stay at Embassy Suites Houston - Near the Galleria. Sorry about the little hands in the snacks, but glad everything "was great..." Hope to see you again soon. Thanks again.
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