All hotels in Houston, Texas, United States of America
1 room, 2 adults
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2911 Sage Road, Houston, TX, 77056, United States of America, ‏‎855-239-9484
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4.3 / 5Excellent

Score breakdown (from 286 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.7
5.0 / 5Outstanding
"Great Embassy Suites Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was extremely pleased with my stay. The staff was courteous and provided assistance when asked. The surrounding area was very nice and it was a convenient location to my destination during the day. I will definitely stay there again!
Genuine Hotels.com guest review
3 night trip Aug 3, 2014
Isabel Hoverman
US
4.0 / 5Excellent
"Close to Galleria, lots of restaurants nearby"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Front desk provided quick and efficient service; provided some good restaurant options. We always enjoy the Embassy Suites, the full breakfast and the evening manager's reception. This is a great location for shopping and restaurants.
Genuine Hotels.com guest review
2 night family trip Jul 26, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff very attentive. Room was clean. Loved the heated pool. Breakfast in the morning a plus. Great for a family.
Genuine Expedia guest review
Other trip Jul 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Comfortable, Convinient, Clean & Friendly Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Our stay there required me to ask for another room almost immediately upon our arrival...we had been assigned to a smoking room! However, the front desk staff quickly moved us - and even gave us an upgrade - and called us immediately to see that it meet our standards. Housekeeping was quick to respond when we made a request for towels and pillows. Hot breakfast was excellent and happy hour was the cherry on top. Additionally, the Galleria is just a skip and a hop away. We would definitely stay there again when we drive up to see the Astros play!
Genuine Hotels.com guest review
2 night trip with friends Jul 12, 2014
Iris
US
5.0 / 5Outstanding
"Great value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel with great service and priced right.
Genuine Hotels.com guest review
2 night trip Jul 4, 2014
Tony
US
4.0 / 5Excellent
"Embassy Suites Galleria Houston"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location, but beware of the "hidden" $15 per night self parking fee (for unsecured non covered parking). The room was nice, but repairs were evidently made to the bathroom during the day and the room smelled like paint thinner.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Dear JC- thank you for comments regarding your hotel stay. We are constantly working on our hotel to ensure everything is in working order, and we are sorry if there was any type of odor from a paint product. Our parking charge does appear on our website, although not prominently displayed. With only one exception, all of our competitors charge for parking, and all are within a dollar or two of each other. We sincerely hope we have the opportunity to serve you again in the near future.
1 night trip Jul 3, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient location; great breakfast"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
This hotel provided what we expected--a decent room with decent service and great breakfast, but common areas that could have been better maintained (elevators, chairs in breakfast area, fitness center). Good value, great location.
Genuine Hotels.com guest review
7 night trip Jun 28, 2014
Ken
US
3.0 / 5Good
"Close to galleria"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice hotel but $15 parking charge is a little high.
Genuine Hotels.com guest review
1 night trip Jun 29, 2014
A Traveler
US
3.0 / 5Good
"great location , good hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is pricey but so are others in the immediate area. My problem is the wifi isn't included ( a pet peeve of mine) and I was charged $15 for self parking on a room north of $200 a night
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Dear Valued Guest , We are so sorry that you did not enjoy your stay. Our leadship will need to re-evaluate our parking fee and WIi-Fi charges vs. the rate paid. We appreciate the feedback and the candor. We take these comments to heart and will make sure that action is taken based on them; we really hope that you will come back again so we can show you a much better experience. Sincerely, Donald Harris GM
1 night business trip Jun 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Embassy Suit Near the Galleria"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I love Embassy suites hotel. They always have someone there waiting with a smile on thier face. Wonderful Hotel, everything was clean and neat. Love this hotel.
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for the great comments about our staff, we believe they are the best too. We are so sorry that you did not like the area but we are an urban hotel so it is not for everyone. We would love to welcome you back and perhaps our concierge could recommend some sights to make you visit more enjoyable. Sincerely Donald Harris
Other trip Jun 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Very comfortable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stay was great. However, when we first checked in they gave us a room that still had a guest clothes, etc. in it - that was creepy . We went back to Front Desk & they gave us another room. It was during this time of getting checked in that my 6 yr old grand daughter lost her Nintendo 3D XL. Don't know if she left it near the lovely swans that reside in the lagoon in the lobby, the occupied room. Or when we had to wait for our other room. That was was heart-breaking for her - they were helpful & said they would look for it....I am sure someone picked it up & kept it.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for making the time to share your experience with us. It is through comments like yours that we are able to continuously improve. We sincerely apologize for the challenges you encountered during your stay at our property and would like to assure you that it is not the level of service that we aim to provide. Sincerely, Donald Harris
1 night trip May 25, 2014
Judy
US
2.0 / 5Fair
"Disappointing accommodations due to leak in room."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
After a long day at the beach in Galveston we arrived to our room around 10:30 pm, tired and ready for showers and bed. We noticed a foul smell upon arrival to our room. We then noticed a large soaking wet area in the entrance to our room from the adjoining living space. Also it was wet along the wall and along the carpet against the wall. We called for service and they did arrive promptly. They checked in the room up on the next floor above us and found it to be leaking into our room. It smelled like sewer. At 11:00 pm we had to get dressed and move our belongings two rooms down to another room. You could tell on the wall and baseboards that it had leaked before. We were disappointed due to the price we paid for the room we expected much better accommodations. We were not offered a discount, refund or apology for our inconvenience. We normally love Embassy Suites.
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing feedback regarding your recent stay with us. We are so happy to read that you enjoyed your time with us; we truly appreciate your comments. Please accept our apologies for the challenges experienced during your stay. I will pass along your feedback to the appropriate team members so that we can prevent the same challenges from occurring in the future. Should your travels lead you back to Houston we hope that you would allow us to host your stay. Sincerely, Donald Harris
Other trip May 28, 2014
Melissa
US
4.0 / 5Excellent
"Starting to show its age."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I love Embassy Suites! We try to stay at one wherever we go. We love the free happy hour and breakfast. This one is starting to show its age though. Definitely needs a remodel in the next couple years. My biggest issue here though was the $15 a night charge to park in an open parking lot. I should have parked in the free Galleria garage a block away!
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for such wonderful comments! We are so glad to hear that you had a great time during your stay with us and that you were able to enjoy our hotel's amenities! We truly appreciate you taking the time to provide us with feedback and look forward to hosting your stay in the future! Sincerely Donald Harris
2 night trip May 24, 2014
Gabriel
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay - really enjoyed the hotel.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for the great review. We are glad that you had the time to really enjoy the hotel, room and great food. We look forward to your next stay, make it soon. Sincerely Donald Harris
2 night family trip May 15, 2014
A Traveler
US
4.0 / 5Excellent
"Really Comfortable Suite"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Location was great for our purposes: overnight stay near family.. TV's kept loosing signal to HD digital channels. That would have been a problem for us if we had stayed longer.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for taking the time to share your experience with us. Your comments are very valuable as we continuously try to improve our services and meet our guest needs. We sincerely apologize for the challenges you encountered during your stay and would like to assure you it is not the level of service we aim to provide. Your concerns were shared with our team and we will investigate and address accordingly. We hope you would reconsider choosing Embassy Suites Galleria Houston and thank you again for your business. Sincerely Donald Harris
1 night trip May 3, 2014
A Traveler
US
5.0 / 5Outstanding
"The right place to stay in the area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
very close to the Galleria and excellent selection of restaurants. A very relaxing atmosphere. Every time we need a get away, we come to this Embassy Suites!
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for such wonderful comments! We are so glad to hear that you had a great time during your stay with us and that you were able to enjoy our hotel's amenities! We truly appreciate you taking the time to provide us with feedback and look forward to hosting your stay in the future! Sincerely, Donald Harris
Other trip May 5, 2014
Joe
US
5.0 / 5Outstanding
"Great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I always stay at this hotel whenever there is one around. I have to say this is one of the best hotels I've ever stayed in. Embassy suites are always a great option whenever you looking at being able to have a hotel that does not cost a whole lot but offers a whole lot in return.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for taking a moment of your time to provide us with such excellent feedback. We have a great staff that prides themselves on providing exceptional service and comments like these keep us motivated as your feedback is our biggest compliment. I hope we can welcome you back to Embassy Suite Galleria Houston in the near future! Sincerely, Donald Harris
1 night trip Mar 8, 2014
Johnathon Bates
US
4.0 / 5Excellent
"Nice Hotel Close to the Galleria Mall"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I only stayed a night, but got irritated with 1. having to pay for internet when the hotel claims to be internet free on Expedia, 2. a very bad desk phone in the sitting lounge. I'd rather have one working than 3 with issues. Bed was comfortable. Location is great, close to everything. Breakfast is good, keep it up. Hotel rooms are very spacious, a plus for families. Rooms are well equipped. 2 big flat screen TVs per room is a luxury!
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing comments about your recent stay. We value our repeat clients as it helps us to confirm we are on the right path to customer service. Our employees will be recognized for going above & beyond to ensure your needs were met. I look forward to your continued support and again appreciate the feedback. Sincerely, Donald Harris
Other trip Mar 4, 2014
Ese
US
4.0 / 5Excellent
"Needs some maintenance."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Stay was good except for a couple of mechanical items in our room. The tub had a couple of large rust spots in it (an indication of its age). The air conditioning system was terrible. The shower fixtures needed repair and modernization. Lobby/Bar/Breakfast area were up to normal standards (I have stayed here several times before) Overall a good hotel, just need to make certain the rooms are mechanically up to standard
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing your feedback. We are so sorry that you did not enjoy your stay and have ensured that your comments have been passed on to the appropriate departments. We assure you this is not typical. We are very appreciative that you let us know. We hope that we will have the opportunity to welcome you back, please reach out to the hotel management at such a time. Sincerely, Donald Harris
Other trip Feb 19, 2014
Mike
US
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great stay except for the front desk calling me multiple times in the morning, and also having the maid unlick my door while I was trying to sleep in
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing comments about your recent stay. We value our repeat clients as it helps us to confirm we are on the right path to customer service. Our employees will be recognized for going above & beyond to ensure your needs were met. I look forward to your continued support and again appreciate the feedback. Sincerely, Donald harris
Other trip Feb 18, 2014
Kim
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
they need to have more comfortable sleeper sofas.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing comments about your recent stay. We value our repeat clients as it helps us to confirm we are on the right path to customer service. Our employees will be recognized for going above & beyond to ensure your needs were met. I look forward to your continued support and again appreciate the feedback. Sincerely Donald Harris
2 night trip Feb 13, 2014
reese
US
3.0 / 5Good
"Could have been better."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Clean and pretty hotel with lots of potential. AC wasn't cooling in our room. No hot water hotel wide the morning of our departure. Bed has the worst plastic matress protector that is sooo hot and noisy to sleep on. Probably won't be visiting again with so many other great hotels in the area.
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing feedback regarding your recent stay with us. We are so happy to read that you enjoyed your time with us; we truly appreciate your comments. Please accept our apologies for the challenges experienced during your stay. I will pass along your feedback to the appropriate team members so that we can prevent the same challenges from occurring in the future. Should your travels lead you back to Houston we hope that you would allow us to host your stay. Sincerely Donald Harris
Other trip Feb 17, 2014
Rachel
US
4.0 / 5Excellent
"GREAT STAY...."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
LITTLE PRICEY..... OVERALL GOOD
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing your wonderful experience at Embassy Suites Galleria Houston .It was a pleasure to provide you with a seamless stay. I am thrilled every experience you had exceeded your expectations and hope we get the opportunity to continue to welcome you back in the future! Sincerely, Donald Harris
Other trip Jan 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Well worth every penny!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I have always stayed at the Embassy Suites since a child. Still to this day there is no other hotel that gives you the bang for your buck like the Embassy Suites. From the happy hour, to the indoor pool, two separate rooms plus the awesome breakfast, it can't be beat. With kids it is really nice not having to leave the hotel in the morning to go find breakfast, they have everything from omelets to french toast,cereal whatever you want! My daughter was celebrating her birthday and a lady named Wanda noticed us celebrating off to the side during happy hour and made a huge deal bringing the kids ice cream and the adults drinks. She made it super special and went out of her way making sure the kids had everything they needed. The Embassy Suites is my all time favorite place to stay.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for taking a moment of your time to provide us with such excellent feedback. We have a great staff that prides themselves on providing exceptional service and comments like these keep us motivated as your feedback is our biggest compliment. I hope we can welcome you back to Embassy Suite Galleria Houston in the near future! Sincerely, Donald Harris
1 night family trip Jan 18, 2014
Renee
US
5.0 / 5Outstanding
"They let us stay in room past checkout time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our cruise ship was delayed and they let us stay in our room past checkout time. Stayed till 3:00 and then checkout . They were also helpful and printed a map for us to the dock for cruise. All of staff was friendly and helpful.
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing your wonderful experience at Embassy Suites Galleria Houston! It was a pleasure to provide you with a seamless stay. I am thrilled every experience you had exceeded your expectations and hope we get the opportunity to continue to welcome you back in the future. Sincerely, Donald Harris
Other trip Jan 21, 2014
kathy
US
4.0 / 5Excellent
"excellent area close to restaurants and shopping."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay was very good. I find it unacceptable for any hotel especially at this price point not to provide free wifi. Having said that, when I asked about it at the front desk they provided me with a password to use at no charge. Very satisfactory outcome.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for such wonderful comments! We are so glad to hear that you had a nice time during your stay with us and that you were able to enjoy our hotel's amenities! We truly appreciate you taking the time to provide us with feedback and look forward to hosting your stay in the future! Sincerely, Donald Harris
1 night business trip Jan 14, 2014
RAH
US
5.0 / 5Outstanding
"Great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was very helpful. Everyone I interacted with were extremely helpful. Two different staff members went our of their way to treat my children extra kindly.
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing your wonderful experience at Embassy Suites Galleria Houston .It was a pleasure to provide you with a seamless stay. I am thrilled every experience you had exceeded your expectations and hope we get the opportunity to continue to welcome you back in the future! Sincerely, Donald Harris
Other trip Jan 19, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The only thing I didn’t enjoy was the hotel didn’t had regular coffee, not everyone likes Starbucks…
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for making the time to share your experience with us. It is through comments like yours that we are able to continuously improve. We sincerely apologize for the challenges you encountered during your stay at our property and would like to assure you that it is not the level of service that we aim to provide. Sincerely, Donald Harris
1 night romance trip Jan 11, 2014
Patricia
US
5.0 / 5Outstanding
"Excellent bed, breakfast, and atmosphere!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
My choice whenever I visit Houston. This facility is clean, comfortable, and most of all, AFFORDABLE! The Manager's Happy Hour and on the House Breakfast are absolutely fantastic. For the wives that are shopaholics, this is your mecca.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for taking a moment of your time to provide us with such excellent feedback. We have a great staff that prides themselves on providing exceptional service and comments like these keep us motivated as your feedback is our biggest compliment. I hope we can welcome you back to Embassy Suite Galleria Houston in the near future! Safe Travels Sincerely, Donald Harris
1 night trip Jan 3, 2014
J. E. Evans
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Numerous maintenance issues throughout hotel
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for providing feedback regarding your recent stay. We take your comments very seriously and highly regret that we were not able to meet your expectation. We are currently working to improve the situation with our curtains and sincerely apologize for the inconvenience please be assured that your comments will be shared amongst out team and proper action will be taken to continuously improve the quality of our service. Sincerely, Donald Harris
1 night trip Jan 2, 2014
A Traveler
US
4.0 / 5Excellent
"Conveniently located"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
They charged for internet at the lobby, a service that supposedly was free. Also, the last day they forgot to pick up the room.
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing comments about your recent stay. We value our repeat clients as it helps us to confirm we are on the right path to customer service. Our employees will be recognized for going above & beyond to ensure your needs were met. I look forward to your continued support and again appreciate the feedback. Sincerely, Donald Harris
Other trip Jan 9, 2014
Tomas
US
1.0 / 5Poor
"Housekeeper opens my room when I was in."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    5.0
Clean room, comfortable, I made sure that I had a quiet room by coming to the hotel 2 days before my stay, still got a noisy room by the service elevator. Housekeeper knocked and opened my room right away when I was relaxing inside. Not at all satisfied after came back from a happy first experience.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for taking the time to provide feedback about your recent stay. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations. We strive to provide all our guests with the best experience and be assured that your comments will be addressed. Our team is committed to continuously improving the quality of our service. We hope you will give us another opportunity to better serve you in the future. Sincerely Donald Harris
1 night trip Jan 1, 2014
shi
US
5.0 / 5Outstanding
"Great Hotel !!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed here for 2 days before heading onto Austin to visit family. The hotel was very clean, all of the hotel staff was extremely friendly and helpful. They all went the extra mile to help you with anything from extra blankets to find you a seat for breakfast and clear you plates at the managers reception. The free breakfast was amazing and the free cocktails and appetizers were good. Very easy walk to The Galleria. We enjoyed it so much, we stayed again on our return home! Highly, Highly Recommend this hotel! Thank you for your hospitality Embassy Suites! 1/6/2014
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for such wonderful comments! We are so glad to hear that you had a nice time during your stay with us and that you were able to enjoy our hotel's amenities! We truly appreciate you taking the time to provide us with feedback and look forward to hosting your stay in the future! Sincerely, Donald Harris
2 night trip Dec 26, 2013
The Batjes Family
US
1.0 / 5Poor
"Wouldn't Go Back"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Worn, dirty rooms - unable to eat breakfast in hotel as there were no plates, out of food / coffee, no tables and 40 people standing in line - very badly managed
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for taking the time to share your experience with us. Your comments are very valuable as we continuously try to improve our services and meet our guest needs. We sincerely apologize for the challenges you encountered during your stay and would like to assure you it is not the level of service we aim to provide. Your concerns were shared with our team and we will investigate and address accordingly. We hope you would reconsider choosing Embassy Suites Galleria Houston and thank you again for your business. Sincerely, Donald Harris
5 night family trip Dec 30, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
Very nice staff, great location to Galleria. We booked this hotel so the kids could swim but the water was very cloudy and did not look healthy to swim in.
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
We will follow up on the water in the Swan Pond. Thank you for taking the time to share your experience. We are so sorry that you had a little glitch but are glad we were able to take care of it and that you were so happy with the resolution. “Pa and Gran our Royal Swans”…and our staff look forward to welcoming you back in the near future Sincerely, Donald Harris
Other trip Jan 5, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Not enough help at breakfast Only hAd one lady at omelet stand and one lady bussing tables. Manager was sitting inside office and after I voiced my concern at checkout to THREE employees standing behind the counter,their response was it's the time of year that we are busy.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing your feedback. We are so sorry that you did not enjoy your stay and have ensured that your comments have been passed on to the appropriate departments. We assure you this is not typical. We are very appreciative that you let us know. We hope that we will have the opportunity to welcome you back, please reach out to the hotel management at such a time. Thanks again I will follow up on the Breakfast staff scheduling. Sincerely, Donald Harris
1 night trip Dec 22, 2013
Mari
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
very good.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing your comments with us. Feedback like this is important to us so that we can share with our associates to make sure that our guests do not have experiences like this. We appreciate you sharing this and of course your positives too. Sincerely, Donald Harris
2 night trip with friends Dec 29, 2013
A Traveler
US
5.0 / 5Outstanding
"Had a great time as always."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
There was a certain employee that went above & beyond for my daughter. My daughter says her name was Mrs Liz. She came to our table & gave her the VIP treatment the first night we stayed there & the next morning. Helped my daughter feed the swans & got her whatever she wanted. We really appreciated her so very much & if anyone stays there ask for her. She's the best!!
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Wow, what a review, thanks you so much for sharing. This is the kind of visit we hope all our guests has. We look forward to your next visit as we know you will be back. I know Liz our Food and Beverage Manager really appreciates your comments Sincerely Donald Harris
1 night trip Dec 28, 2013
J. Pena
US
4.0 / 5Excellent
"Broncos game"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was great and great location we shooed the galleria while we where there because of the close location!
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for taking time to share feedback on your stays. I’m delighted to hear that you keep returning to our hotel over and over again. It is fantastic that you find our location to be so convenient to the Metro and other attractions. I’m glad that the rooms are comfortable and to your liking. I'm so glad you enjojoyed the Galleria area ....What a great place to shop and dine. Sincerely, Donald Harris
2 night family trip Dec 20, 2013
Richard
US
4.0 / 5Excellent
"They worked hard."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff worked very hard to make sure the guests had a great time @ the evening reception. A special thanks to James for stepping up and making our Friday night memorable. Everyone was helpful and polite. The room was clean, the strawberry salad was amazing. They even have live swans in the atrium. Stay here, you can easily walk to the galleria and shop all day and then come back and relax during the evening reception time.
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
We appreciate your comments regarding our staff and that you enjoyed the food and ambiance. Most importantly is the fact that you would recommend our hotel. That is the ultimate compliment. Thank you for the five point review and we look forward to your return. Sincerely, Donald Harris
Other trip Dec 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved it, we will come back for sure.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
We are so glad that you had such a wonderful stay, we look forward to welcoming you back many times in the future and hope to continue to be your number one choice. “Pa and Gran our Royal Swans”…and our staff look forward to welcoming you back in the near future Sincerely, Donald Harris
2 night trip Dec 16, 2013
Shi
US
4.0 / 5Excellent
"Good Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Enjoyed our stay, staff were very friendly helpful and room was nice. Only downsides are that you have to pay for parking and internet.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for the great review, we are glad that you enjoyed our hotel and the great location. Like most urban hotels we do have a charge for parking. We are glad that you were able to use Marta and explore, it’s a great option. See you for your next adventure. Sincerely, Donald Harris
1 night trip Dec 15, 2013
Lauri
US
4.0 / 5Excellent
"extra blankets and some noise"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Generally had a great experience. THere was four of us, two in the master bedroom, and two slept on the convertible sofa. Unfortunately, there were no extra pillow or blankets for the sofa-bed. Called in and they brought us two very thin and very old blankets with holes in them. We managed but not ideal. ALso, there was Christmas music played through the speakers throughout the hotel and was VERY annoying keeping us from sleeping. Had a rough night of sleep because of that.
Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing your feedback. We are so sorry that you did not enjoy your stay and have ensured that your comments have been passed on to the appropriate departments. We assure you this is not typical. We are very appreciative that you let us know. We hope that we will have the opportunity to welcome you back, please reach out to the hotel management at such a time. Sincerely, Donald Harris
Other trip Dec 16, 2013
Kamran
US
5.0 / 5Outstanding
"Perfect Is, Is Perfect Does"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great. The suite was like staying in a comfortable home! The services that the Hotel offers are the best anywhere!
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for the nice review, we are so glad that we exceeded your expectations. We look forward to your next visit. Sincerely, Donald Harris
1 night trip Nov 29, 2013
Joe & Carolyn T
US
5.0 / 5Outstanding
"Great experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a surprise party for a close friend that turned out great. Friendly staff, relaxing atmosphere, top of the line neighborhood! Also, love the updates they've done to the rooms!!
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for taking the time to share your experience. We are so sorry that you had a little glitch but are glad we were able to take care of it and that you were so happy with the resolution. “Pa and Gran our Royal Swans”…and our staff look forward to welcoming you back in the near future Sincerely, Donald Harris
1 night trip Nov 30, 2013
Travis
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay was great! Hotel was very clean. Service was awesome! Breakfast was great! The cook was a hoot! All the staff was very nice and made the stay fun! Didn't treat as "just a customer"! I will for sure stay again at this location if I ever have to go to Houston!
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you so much for the great review, we are so glad that you enjoyed the hotel and the great Galleria neighbor head. You will have to come back to try more of the great local food scene. See you soon. Sincerely Donald Harris
3 night trip Nov 21, 2013
Denise
US
5.0 / 5Outstanding
"Great service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We took five little to Houston for an American Girl birthday party. My daughter picked this hotel for the indoor pool and swans. :). The hotel itself was exactly what we thought it would be...we did not expect the Four Seasons...we expected a clean, pleasant stay, and that is exactly what we received! Rooms were quite spacious, pool was nice and warm, breakfast was so fun for the girls (they got to pick whatever they wanted, and we were happy because it's complimentary! :)), and the girls loved feeding the swans. We requested adjoining rooms prior to arrival, and the super nice staff made sure we received them. We also used to shuttle to take the girls to Rain Forest Cafe at the Galleria, and the hotel staff was wonderful...so nice and very accommodating! We would definitely recommend this hotel!
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for the recommendation, we truly appreciate it and are so glad that you really enjoyed your visit. We look forward to many more trips. Sincerely Donald Harris
1 night trip Nov 8, 2013
Jen
US
4.0 / 5Excellent
"great location, awesome hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great location, awesome hotel. Only negative is charge for internet access when even part of Hilton honors program.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for the great rating and we are glad that you enjoyed everything. We look forward to next year’s event. Sincerely, Donald Harris
1 night business trip Nov 8, 2013
A Traveler
US
1.0 / 5Poor
"Overbooked?"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
I have never experienced such poor customer service. After driving hundreds of miles and arriving exhausted, we are greeted with "oh sorry, we overbooked so we don't have a room for you! " What???!!!
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
I would like to thank you for taking the time to inform us of the issues you reported earlier on today. I do hope that you accept my sincere apologies for this short coming. We strive to ensure our guests experience the best visits possible during their travels. After receiving your l comments we have taken the necessary steps to inform the appropriate departments of the problems raised. I have personally spoken with our associates and leadership team, to which I am assured that they have taken the necessary action within their departments to ensure that the shortfalls you encountered do not happen again in the future. We deeply value your relationship of our guests and are committed to providing you with the highest level of service simply because our customers deserve the very best. Please feel free to contact me if you have any further questions or comments concerning your stay. We look forward to welcoming you back in the near future. Sincerely, Donald Harris
1 night business trip Nov 9, 2013
A Traveler
US
2.0 / 5Fair
"Did not receive what we paid for"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Requested a smoking room 3 days we stayed with you. Did not get it till the last day we were there. We were told when making reservations we would have a smoking room.
Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria
Thank you for sharing your feedback. We are so sorry that you did not enjoy your stay and have ensured that your comments have been passed on to the appropriate departments. We assure you this is not typical. We are very appreciative that you let us know. We hope that we will have the opportunity to welcome you back, please reach out to the hotel management at such a time. Sincerely, Donald Harris
3 night trip Oct 31, 2013
Tara
US
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