"Did not receive what we paid for"
Requested a smoking room 3 days we stayed with you. Did not get it till the last day we were there. We were told when making reservations we would have a smoking room.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for sharing your feedback. We are so sorry that you did not enjoy your stay and have ensured that your comments have been passed on to the appropriate departments. We assure you this is not typical. We are very appreciative that you let us know. We hope that we will have the opportunity to welcome you back, please reach out to the hotel management at such a time. Sincerely, Donald Harris
"Beautiful hotel, close to what we wanted"
The hotel is beautiful with two swans that live in the indoor lobby pool. The suite was very comfortable and kept in very clean condition.Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria So glad that you were able to enjoy your event and the hotel. We love to hear that we helped make your getaway even more special. We look forward to the next one. Sincerely Donald Harris
Embassy Suites Galleria was a great place to stay and would reccomend staff were great and breakfast in morning is fabulous. Cooks were friendly and tried their best to please. I would stay there again if in HoustonGenuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria We are glad that you enjoyed the hotel and had a great conference. We are hoping that the next time you stay you can enjoy a little more shopping and dining. See you soon. Sincerely Donald Harris
Front desk were outgoing, courteous, responsive and I enjoyed my stay!Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria We are so glad that you enjoyed your stay and appreciate your feedback. We will make sure we pass along your comments and suggestions to the appropriate departments. We love to get suggestions from our guests as this is how we improve. See you soon. Sincerely Donald Harris
Super friendly staff and great breakfast!Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for sharing your comments, we really appreciate the feedback and are glad that you enjoyed the hotel overall. “Pa and Gran our Royal Swans”…and our staff look forward to welcoming you back in the near future Sincerely, Donald Harris
"Usually Nice Chain, But This One Needs Improvement"
We travel a lot around the country and stay with various hotel chains from the middle of the road hotels to very nice ones. This Embassy Suites Hotel was one of the less enjoyable experiences for a couple reasons. All of the front desk staff that night had a difficult time understanding English. When we arrived in our room, we discovered that the pull […] out couch sheets had mold over 1/4 of the sheets. Apparently, the maid service didn't bother to check or change the sheets for quite some time. Then, when we requested replacements the front desk and room service rep couldn't provide them for about 45 minutes even when they weren't busy. I do want to add that the included complimentary breakfast was very good and the "chef" cooking was very friendly and accommodating. Read moreGenuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria We are so sorry that you did not enjoy your recent. We appreciate the feedback and have shared it so we can improve the items you mentioned. We hope that we can make it up to you on a future stay. Sincerely Donald Harris
"Galleria area hotel"
Good experience overall. Clean room. Good breakfast in the morning. Walking distance to the Galleria.Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for sharing your comments. We are so glad that you were able to enjoy Galleria and all it has to offer as well as the hotel, staff and food. We are also glad you liked the Grand Bed. We hope to welcome you back soon. Sincerely Donald Harris
"First time staying at an Embassy Suites"
Check in was long. Only one clerk and 10 people all needing to check in. Took about 15 minutes in line. Our first room felt warm, the carpet was a little dirty, and the tub wouldn't hold water. We asked to be moved the second night because the room next to us had 8 pre-teen girls who had no supervision. They were very loud, and constantly in an out […] of their room. We had our infant daughter with us, so being next to noisy kids was a big no. We got moved , no questions asked. Our second room was much cleaner and cooler, although the tub still wouldn't hold water. Staff is incredible! Overall our stay was great. It is a very busy hotel, but never had a long line for breakfast or during happy hour. (Both of which are fantastic). Read moreGenuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria We are so sorry that you did not enjoy your stay. We appreciate the feedback and the candor. We take these comments to heart and will make sure that action is taken based on them; we really hope that you will come back again so we can show you a much better experience. Sincerely, Donald Harris
Excellent. nevertheless telephone connections to the outside failed during the week.. ATT was called but they never showed up, even though we change room with no improvement. Nonetheless, highly recommended hotel and superb attentionGenuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for the great review. We are so glad that you enjoyed your stay and our great lobby bar. We are glad that you enjoyed the Grand Club, all our guests can upgrade to this level if they wish. We look forward to seeing you soon. Sincerely, Donald Harris
We had a Great time. Management staff was very friendly and professionalGenuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for your feedback, we appreciate you sharing so candidly and are glad that you will be returning. We are so sorry that you did not like the eggs and will make sure the Chef hears. See you soon, Sincerely, Donald Harris
"Satisfied the requirements of our trip"
This hotel is sufficient. It is a little worn down, but it is clean, the breakfast and happy hour are great, 98% of the staff is EXCELLENT ( one staff member at front desk English was not their first language so made communication tough), the swans were a great touch for the kids, great indoor pool and gym, very extensive restaurant menu for lunch and […] dinner and tasty. Only complaint is on the last day of our stay our room did not get cleaned, but when we requested five more towels they were quick to bring them up. They offered to clean our room, too when they brought up the towels, but it was an inconvenient time, nap time for my kids. I LOVED the proximity to the Galleria and my relatives house in River Oaks. Overall good stay and good value. Read moreGenuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for sharing your experience, we are so glad that you enjoyed the view and the great room. Sorry about your parking experience but we are glad that you know to park with us for your next stay. We hope to welcome you back soon. Sincerely Donald Harris
Great for kids!Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for the wonderful comments about our hotel and great staff. We are so happy that you had a great experience and conference. We hope that we can host you again soon. Sincerely , Donald Harris
Great Stay! This is my second time to stay there. The weekend manager was great. he made a point to meet the guest and made sure we were taken care of. If i ever return to Houston I will stay at this Hotel.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria W e hope you do come back for many more stays. Thank you for sharing your feedback and we hope to see you soon. Sincerely , Donald Harris
"GOOD hotel.......NICE and VERY near to the Galeria"
My daughter, granddaughter and I stay here for 3 nights. The room are suites Very comfortable.... The breakfast and happy hour is tasty and great.... The hotel looks great .... The service is good....without being great....Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Dear Haya, We are very thankful for your feedback! We are glad that you found the suites comfortable and the breakfast great. We hope you find the service great next time you visit us not just good. We do value your opinion/comments. Have a great day!
"Close to Galleria and business district"
Location is great, but hotel needs major renovation, it's just plain old. Probably will try the Westin next time.Genuine Hotels.com guest review
It was wonderful, was looking forward to swimming.Genuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria We are truly very sorry that the pool was closed for renovations purposes during your stay. The great news is that the renovations for the pool and the hot tub have been completed. We have received great comments from our guests about the new condition of the pool. Once again we apologize about the inconvenience! I’m glad everything was wonderful, we appreciate your feedback and we hope to see you soon!
a bit upset no pool or spa, staff didn't make any type of arrangements to accomodateGenuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Dear John, We tried our best to inform all of our guests that the pool was going to be closed for renovation purposes. During that period of time we did give the option to our guests, to be shuttled to the hotel next door to use their pool. I’m very sorry that you were not aware of that option during your stay, not sure how that happened since we had a sign at the front desk and our staff what on top of it. Once again we are very sorry and we hope to see you very soon!
A/C not cooling in August. In-room refrigerator not working. Faucet in shower would not turn off completely. Internet that was supposed to be free in the lobby was awful. $10 to park in hotel's own parking lot is gouging, to say the least. I won't stay at this hotel again just on the principle of the parking. The swimming pool was being renovated ( […] who made this decision rather than waiting until after Labor Day, or fixing it before summer). Overall, Embassy Suites is one of my favorites, but stay away from this one. There is a good one in downtown Houston that is everything this one is not. Read moreGenuine Expedia guest review
"Embassy Suites delivers!"
As usual, Embassy Suites delivers! Room was clean, breakfast was excellent. Overall, our stay was very satisfying.Genuine Expedia guest review
"Nice stay close to the Houston Galleria"
Nice stay. The chef did an amazing job of getting breakfast orders done. There was a family reunion going on and he was able to be engaging and personable while preparing for a long line of people. Would stay there again for sure.Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria If I had a penny every time I heard great comments about our chef. We really appreciate your feedback we are glad you enjoyed your stay. We hope to see you soon!
it was goodGenuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Dear Ramanujam Thank you for the “It was good” comment. We appreciate your feedback and we hope to see you very soon!
"Worst breakfast Ever!!!"
The breakfast was horrible. The decor is pretty dated and I just don't get the swan motif. Even the napkin holders were swans!?! I see how it's more geared to families but this was the worst breakfast I've ever had at an Embassy Suites and will never be going back Also when I returned one night, two women were fighting in the parking lot. If you enjoy […] fellow patrons who cuss and throw punches this this is your spot. Overall, the hotel was not as classy as I have come to expect from Embassy Read moreGenuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria We are very sorry to hear that your stay was not what you expected. I have shared your comments with the F&B Manager in regards to the breakfast. I’m sorry you had to witness two people fighting in our parking lot to my understanding they were not guests here but I have talked to our security department so they can patrol out premises more often. Once again I apologize about your most recent and we appreciate your feedback.
Very nice, only stayed one night. Will stay here again.Genuine Expedia guest review
"The Hotel is Okay not that great."
Don't be fool what you have see on the room photos. I booked one room which shown on the photos two queen beds but when I got in the room then there are only 2 full bed instead of Queen.Genuine Expedia guest review
"Great location and great rooms!"
This hotel in particular is one of the best Embassy Suites that I have ever stayed at. The furniture, bedding and electronics were all up-to-date with current technology. I have stayed at some embassy suites before that were run down and the tvs didnt work right, This was an awesome stay! Also location was nice and central. The breakfast was amazing […] as always and the two swans in the lobby were a nice touch. Read moreGenuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Dear Cari, We are very happy to hear that your stay was great! We recently renovated our hotel and we are glad you notice all the changes. Have shared your comments with all of our staff and we appreciate your feedback. We hope to see you soon!
We love Embassy Suites and this hotel was no exception but it wasn't as good as the other ones we have been to. Nothing wrong, just not as top notch as the others. Loved the managers reception and free breakfast as usual. The location was AWESOME! Walked to the Galleria, took all of 5 minutes. Staff was EXCELLENT! Always asking if we were happy! We […] really enjoyed our time here. Breakfast cook is hilarious and entertaining while waiting for your food. Read moreGenuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Dear Christi, It is great to read positive comments about our staff your feedback is greatly appreciated! Our Chef is a legend at this property he makes our guest’s day a great one! We hope to see you very soon!
"Happy Birthday Chris"
Wonderful stay, in a beautiful settingGenuine Hotels.com guest review
Response by Embassy Suites Houston-Near The Galleria Dear Happy Birthday Chris, We are happy to hear that your stay was wonderful and that you liked the hotel setting! We hope to have the opportunity to see you again.
"Great Hotel if you need to be in the Galleria area"
Embassy Suites has a consistent level of service and cleanliness. This hotel meets their high standards. The rooms were modern and clean. The lobby was a little loud, but couldn't hear the noise when in the bedroom. The spaces were neat and well appointed. The breakfast was plentiful and tasteful, much better than most chain's offerings. The managers […] special was fun and the other guests were good company. The swans were a big draw for the kids. Pool needed more towels, but that was the only issue. Fitness room was good. Read moreGenuine Hotels.com guest review
It was a great hotel. Breakfast was awesome. Next time were in Houston we will stay here again for sure.Genuine Hotels.com guest review
The room was very clean and comfortable!!Genuine Hotels.com guest review
"Nice hotel for families"
Great service from all staff. Well trained and courteous. Amenities good. The swans in the lobby are a great touch. Very peaceful. Good location by The Galleria.Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Thank you for the great comments your feedback is greatly appreciated. We are very happy to see that our staff took great care of you! Have a great day!
"exelent place to relaxx"
it in so clean and tidy nicy loby good breakfast and good locationGenuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Dear Aziz, Your feedback is greatly appreciated! Our goal is to provide our guests with clean and comfortable accommodations. Have a great one!
"Had better breakfast"
Upon entering the hotel it was somewhat warm and there was a fan behind the front desk. The manager reception was not very appetizing although I am making this comparison to the Embassy Suites near the energy corridor. It was warm near the bar as well. The complimentary breakfast was not pleasing at all. The sausage patties were extremely greasy and […] some hard as if it had been over microwaved. The room was nice and the staff was friendly but this hotel will not be first on my list when looking to stay in Houston again. Read moreGenuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Dear Tiffany, We are sorry that your stay was not what you expected. I have addressed your concerns with the F/B Director in regards to the quality of the food. We appreciate your feedback and once again we apologize for the inconveniences you experienced.
This was our first time staying at the Embassy Suites and it felt like first class service all the way. Every staff member that we conversed with were very professional and friendly.Genuine Expedia guest review
"Good family hotel, but also for couples."
We enjoyed our stay, room was confortable, all as expected, staff very helpful and polite. The small pond with the swans was very nice. However, I wonder if this was a right place for them to be.Genuine Expedia guest review
Response by Embassy Suites Houston-Near The Galleria Dear Ricardo, We are very glad to hear that you enjoyed your stay! We pride ourselves with great customer service. We greatly appreciate your comments and feedback. We hope to see you soon!
"Older hotel in need of updates"
Hotel needs updating to bring it up to other major chains standards. The free cook to order breakfast was excellent.Genuine Hotels.com guest review
"Great location for Galleria Shopping"
The lady at the reception desk was not friendly or welcoming. This is a change from my prior stays where I was always "welcomed back" at the hotel. The rooms, as always, were excellent. However, the changes to LED lighting makes it very hard to read a book, magazine or newspaper in the room. The lighting is no longer adequate and needs to be redone. […] Staff in the food area need to remember that they are there to serve guests, not to gossip with each other in Spanish about their weekends and favorite television shows. This was excessive and noted both days I was there. Read moreGenuine Expedia guest review
"Pretty nice stay. The girls loved the space."
The girls were thrilled that they got their own room (the hideaway in the living room). They also loved the swans and the pancakes. We had no complaints. Breakfast was better than any other hotel. Cooked to order. Clean. Good Location. We visited the zoo, museum of natural history and the aquarium. There are lots of shops and restaurants within quick […] driving distance. Very pleased. A bit pricey, but worth it for the separate rooms and amenities. Read moreGenuine Hotels.com guest review
Its perfect for a family, the room is a nice size, the hotel is an open plan and there is an indoor pool for the kids. The breakfast was above average. My kids loved itGenuine Expedia guest review
Excelent location but they charge for parking and the InternetGenuine Expedia guest review
"Embassy Suites usually does not disappoint."
Very accomodating for a family. Made to order omelets were overcooked but the choices for breakfast were fine.Genuine Expedia guest review
"Close to everything"
My stay was great. I think it was a very nice hotel and would stay again when in the area.Genuine Hotels.com guest review
very good, I'll come again.Genuine Hotels.com guest review
An excellent location - it is only one block away from the Galleria Mall (Macy's). There were some maintenance issues with my room, but they were quickly solved. My suite had to large screen TVs.Genuine Hotels.com guest review
This hotel was great. Beautiful and in a great location. My kids loved the Swans. Only complaint is the Breakfast hours during the week. Other than that great stay!Genuine Hotels.com guest review
"Worst Stay In Awhile"
I chose Embassy Suites because it was a Hilton group hotel and I have great luck with their hotels. When I showed up this time they had lost my prepaid reservation, then when I did get to my room is was not clean, no towels, soap, shampoo, etc. Called front desk to get taken care of, 2 hours later they showed up. Then I find out that the internet costs […] extra, haven't had that happen in a long time. Parking is extra as well. Breakfast was very good. Read moreGenuine Hotels.com guest review
Nothing bad to speak of. The stay was great and the free happy hour and breakfast were awesome!Genuine Hotels.com guest review
"Best value in the Galleria area"
Very clean hotel. Very friendly staff. Love the complimentary happy hour beverages at night and breakfast in the morning. Made to order omelets. Yummy.Genuine Hotels.com guest review
"Seven Slumber Parties?????"
While we knew there was a lot of noise from a lot of kids in the hotel, it was the front desk that actually verified that there were 7 slumber parties at the hotel one night. I know they probably can't limit this, but it made for a lot of noise and chaos and not much sleep for those of us who needed it. Also, our room was missing 1) a refrigerator and […] 2) an alarm clock. Our adult daughter was next door to us and her room had these. Not a big deal, but when you book a room, you expect to get the standard accessories. Read moreGenuine Hotels.com guest review
Very convenient location. Very friendly staff! My kids LOVED the swans in the pond! We will stay here again!Genuine Hotels.com guest review
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