"Weekend away in Dallas"
Staff is friendly and pleasant. Rooms are suites so offer a lot of room. Room was quiet.Genuine Expedia guest review
Response by Embassy Suites Dallas - Near the Galleria Thank you for your kind comments on our staff and hotel, we always do our best to ensure our guests feel like they are at their second home. Our two room suites are alays a big plus if you need extra room. Thank you for staying with us.
"Will not stay again"
Though there were bright spots here and there (mostly from individual staff members), I was pretty unhappy with my stay. Despite booking and prepaying for a specific room type, the hotel refused to honor my booking or to offer any sort of accommodation. The front desk clerk was noticeably unhappy with my displeasure. And her manager could have cared […] less! Our room was made up only once during our three-night stay. Apparently it was reported back that we had our "Do Not Disturb" sign up. Too bad we didn't even have one in the room. Overall, the room was nice - spacious and clean. However, the furniture was worn and had some sharp metal edges that scratched us. I could go on, but why? The only saving grace on the whole stay was hotels.com, who seemed happy to bend over backward to make it better for us. Save yourself a headache, there is a nicer place right down the street! Read moreGenuine Hotels.com guest review
"Sleepover & Galleria Mall (American Girl)"
Our overnight stay Mothers Day Weekend...I choose this hotel b/c of the convience near Galleria mall and seperate bedroom. (King floor plan) We celebrated my daughters 9th birthday with a spa/sleepover (FUN) with a few girlfriends and had planned a luncheon at American Girl for the next day also. Overall are stay at the hotel was great. Employees/staff […] were very courteous. The room was clean and bed super comfy!! Had a few problems with the commode getting stopped up =\ more than once!! Matinence fixed first time, second time around I was handed a Plunger!!!! I think girls kept putting to much TP! LOl The girls ages 7-9yrs loved the Royal Swans and enjoyed the indoor pool as well. I myself enjoyed the HH at the bar & breakfast cooked to order. My daughter had a wonderful time and was satisfied ; ) I would recommend this hotel and would stay there again in the near future : ) Read moreGenuine Hotels.com guest review
4 C's... Clean. Comfortable. Convenient. Cheap (relatively). Our room smelled fresh and was extraordinarily clean. The beds and chairs were very comfortable. It was super convenient to get on 635 or the Tollway. It was a great value for what we got. We took advantage of the free cocktails on Saturday evening and the breakfast was very, very good. Much […] better than a Courtyard Marriott or Hyatt Place. I will definitely stay here again when I'm in Dallas. Read moreGenuine Expedia guest review
Response by Embassy Suites Dallas - Near the Galleria Thank you so much for the comments on our Embassy Suites, near the Galleria Mall. Our goal is for our guests to enjoy their stay so they will come again, We hope to see you again soon.
BEAUTIFUL ROOM, BEAUTIFUL VIEW, WONDERFUL BREAKFAST AND EXTREMELY PROFESSIONAL AND FRIENDLY STAFF THROUGHOUT THE WHOLE HOTEL.Genuine Expedia guest review
Response by Embassy Suites Dallas - Near the Galleria Thank you for taking the time to share your experiences during your stay at Embassy Suites Dallas Near The Galleria. So glad you could not find anything that was a challenge to you. Please come back and see us soon. Thanks again.
"Embassy Suites Dallas near the Galleria"
The front desk staff was less than helpful upon my checkin. I came in carrying 4 bags and a toddler and requested a cart to be told they didn't know where there were any and they didn't offer to find one. Our hotel room had multiple paint patches and they were totally different paint colors so it was like a polka dot room. Carpet was dirty, not sure […] if it had been vacuumed or not. We enjoyed the swans. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Dallas - Near the Galleria We want to first, thank you for taking the time out of your day to share your experience at Embassy Suites Dallas Near The Galleria. You did not see us at our best. The lack of service you felt is never ok and is being addressed. We will also address the condition of the room. We hope you give us another chance in the future. Thank you again.
Very nice place to stay with the family.Genuine Hotels.com guest review
Walking into the hotel, it had a nice aura and pleasant atmosphere. The hotel clerk I checked in to was a disappointment. He was short with his words and slightly rude. But the other lady hotel clerk was very nice and seemed like she enjoyed working there. They had compliment drinks at the bar until 7:30pm. Two beautiful swans were located near the […] center of the hotel. My hotel room was nice and clean and roomy for two. Pleasant experience for a good price, and would definitely book again. Read moreGenuine Expedia guest review
Response by Embassy Suites Dallas - Near the Galleria Thank you for taking the time to share your experiences at Embassy Suites Dallas Near The Galleria. Please know that customer service is our first priortity and the un professional behavior at the front desk you experienced has been addressed. We are very glad that it was not enough to ruin your stay and that you will be back again. We look forward to it.
Great place to stayGenuine Hotels.com guest review
It was great visit, good people, good food and would definitely go backGenuine Hotels.com guest review
"Overall a nice hotel."
This hotel is located near the Galleria shopping mall right next to a CVS store. It's not quite as large as some of the other Embassy Suites I have stayed in, but it's nice for the price. I really like their complimentary breakfast since you can order an omelet with your choice of ingredients and bacon! They also had cereal, pastries, toast, fresh fruit, […] scrambled eggs, sausage, milk, juice, coffee, hot tea, etc... The manager's evening reception included a complimentary drink from the bar and chips and salsa, nuts, veggies and dip. Unlike other Embassy Suites hotels, you will need to stand in line to order and get your drink....but it's free so I am not complaining plus the bartender was friendly. My room had a mini refrigerator, a small microwave and 2 flat screen TVs which was great. I didn't have hot water the first night I stayed 3/23/12, but I didn't have any problems the following day. I did hear some noisy neighbors come in very late one night but that's not the hotel's fault. The room had a sleeper sofa but you will need to request extra pillows and a blanket if you need them. I really like that the bedroom and living area are separated. I noticed a small but nice indoor pool and a hot tub and a workout room with treadmills downstairs. Overall, I have been pleased with Embassy Suites hotels. Read moreGenuine Expedia guest review
The hotel was easy to find, quiet, clean, and the continental breakfast was great! I will definitely stay here again.Genuine Expedia guest review
"The Embassy Suites near the galleria in Dallas"
I usually like Embassy Suites. I haven't stayed in one in years though. This one I would not recommend due to the state of condition that the hotel is in. No vents of other in the bath rooms. My kids and I all got scrapes and cuts from the hot tub. Not a place you want to take the kids to go swimming. Other than that, everything else was fine. And yes, […] drinks are free during happy hour. However, school house rules apply, beggars can't be choosers. Read moreGenuine Hotels.com guest review
"Embassy Siutes near the Galleria"
We loved our stay at this hotel. There was a fabulous breakfast and really cute live swans to watch while you eat. It was really close to the mall and other shopping. It was also close to highways which gave us quick access to the entire city. I will try to stay here every time I visit Dallas.Genuine Hotels.com guest review
Response by Embassy Suites Dallas - Near the Galleria Thanks so much for taking the time to write about your recent visit to Embassy Suites Dallas Near The Galleria. We're very happy you enjoyed your stay and our swans so much.
"Very Close to the Galleria"
We stayed at Embassy Suites for a girls weekend and a visit to the American Girl store. It was perfect! The girls swam in the indoor pool while moms enjoyed a complimentary cocktail and munchies. In the morning, we had cooked to order omelets, pancakes, bacon, cereal, etc. The girls loved feeding the swans in the morning. It was a definite highlight. There […] was some sort of error with our reservation. I had requested a suite with two double beds. When we got to the hotel, we were informed of the error, but they offered us two connecting suites with king beds. It was the best mistake ever! Read moreGenuine Hotels.com guest review
"great shopping location to shop@ the Galleria"
I usually go to the Dallas Central location but choose this one for a change. I was disappointed because the spa tub was out of order and the reception did not seem to want to accomodate me for this. The room was beautiful as all embassy suites rooms are and I love the scenery (love looking at the swans and so did my kids) I also didn't like that the […] computers are out open...need a room for privacy....anybody can look over your shoulder and see what you are doing.....hello!!!! I extremely just hated that housekeeping keep coming in without even knocking....who does that! There buffet was kinda kimpy. I love embassy suites but I think I will pass going to that location because of those reasons. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Dallas - Near the Galleria Thank you for your comments concerning your recent stay with us at the Embassy Suites. I would like to apologize for the issues you encountered during your stay. We do have computers set up in our atrium area, but we also have a more private business center. I will also be using your comments as a training tool for our housekeeping department, to make sure this does not happen in the future. We hope that you will stay with us again when in the area and we appreciate your talking the time to notify us of these issues.
"Embassy Suits Dallas- OK"
The hotel was clean and close to other attractions. The pool and breakfast were a complete ZOO. During breakfast there were no silverware, plates, juice, or a place to sit. This was one of the reasons why I chose this hotel and it was a dissapointment. I don't think I will be coming back to this location again.Genuine Hotels.com guest review
Response by Embassy Suites Dallas - Near the Galleria Thank you for your comments regarding your stay at the Embassy Suites. I would like to apologize for your experience and based on your comments we are looking at alternative solutions for when we have Spring Break and a full house so this does not happen again. Please know that we take these issues seriously and hope you will stay with us again in the future.
"Embassy Suites - Galleria"
Excellent stay. Staff was friendly and attentive. Breakfast was delicious and selection was good. Rooms were large and well furnished. Neighborhood has relatively few dining choices.Genuine Hotels.com guest review
Response by Embassy Suites Dallas - Near the Galleria Thank you so much for the 5 star's you gave for your recent stay at Embassy Suites Dallas Near The Galleria. You mentioned few dining choices in the area. We should have let you know our shuttle could take you to the famous Addison Restaurant Row--just a few minutes away. There's a world of choices of every cuisine you can imagine, plus music and entertainment. Next time your in our area give us another try and we'll take you to Addison.
"Embassy Suites Dallas Near the Galleria"
The hotel decor and amenities are nice, typical of all Embassy Suites hotels in which I've stayed. On the plus side, all hotel areas and rooms are clean and well maintained. All rooms are suites. This location has two very friendly Royal Swans that live in the indoor pond. Kids (and adults) seem to love feeding them. On the down side, the complementary […] breakfast did not seem as good as I recall in previous stays. Also, I had a bit of trouble getting an extra blanket for my son who was using the pull out sofa-bed. I was told they were "all out" until I suggested that they take one from another room. I got the sense that the person at the desk didn't really want to be bothered (after all, it was 2:00 AM). I did get one from another room in the end. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Dallas - Near the Galleria Thank you for taking the time to share your recent experiences at Embassy Suites Dallas Near The Galleria. Only with feedback on what we have done well and where our areas of challenge are can we improve. We apologize for the time it took to get the extra blanket --especially at 2AM. Your observations about the breakfast were well taken and are being addressed. Thank you again and hope you will try us out on your next visit to Dallas.
"Nice rooms, excellent location"
The only reason I gave a 4 for cleanliness was that our bed sheets had a pube on them; however, we thought maybe it was just a beard hair from an employee since there were no other signs of dirtiness and because the hair was so far up on the sheet. Other than that, the suite was awesome. Very spacious and comfortable suite. Room service food was pretty […] good; although, they forgot to bring two sets of silverware for two meals. Staff was very friendly and helpful. Breakfast was a little better than other places I've stayed (a chef cooks it to order, so you get fresh pancakes and omelets). The location of the hotel was excellent. Everything we wanted to visit was basically a straight shot north or south on the turnpike. There's also a CVS next door, which came in very handy since my girlfriend and I both became ill while in Dallas. Read moreGenuine Expedia guest review
"GALLERIA HOTEL LOCATION"
THE ELEVATORS SMELL LIKE SEWAGE AND A LITTLE KID POOED IN THE POOL SO WE DIDN'T GET TO USE IT. IT WAS ONLY A FAIR EXPERIENCE.Genuine Hotels.com guest review
"A nice stay with our kids"
The hotel was very nice. We especially loved the breakfast, but the highlight was having live swans floating through the atrium area. Our two little girls just loved that. Would definately stay again.Genuine Hotels.com guest review
"Overall, nice hotel"
We enjoyed a nice weekend at this hotel. We had stayed there 11yrs ago on our honeymoon, and went back for our anniversary. The good- our room was clean and quiet, and the breakfast was very good. The bad- twice we were told front desk ppl would call us back after checking something, neither one did. And the vending machines are broke on the 3rd and […] 4th floor. Read moreGenuine Expedia guest review
We had a great week-end celebrating our 27th anniversary. Every thing was great from the check-in, breakfast, to the condition of the room and the check-out.Genuine Expedia guest review
This Hotel was amazing and clean. so comfortable, TV was great. I'll be back!Genuine Hotels.com guest review
"DALLAS GALLERA - VERY NICE!"
Cons: No lock on bathroom door. We leaned on small 36 inch table to play a game in our room and the top broke off! The hot tub looked dirty and was not hot! We come every year and it was the hot tub wasn's working last year either. Pros: Manager was awesome! Always walking around and visible to guests. Staff was great as well. Very accomodatingGenuine Expedia guest review
We were disappointed in the Breakfast! The buffet didn't exist! Had only selected items and had to stand in line to get that. No fruit! We ended up at Mc Donald's. Yuk!Genuine Hotels.com guest review
Response by Embassy Suites Dallas - Near the Galleria I apologize for your negative experience at Embassy Suites Dallas Near the Galleria. Our guests reaction to our breakfast buffet is typcially very positive. Please be assured your next visit with us will be a more positive one. Thank you again for sharing your experience. That is the only way we can strive to become better.
The service was great. The rooms were nice, clean, and spacious. They have happy hour every evening from 5:30 to 7:30 p.m. It's free. They also have hot breakfast made to order every morning and it's totally free. You can also feed the swans daily at 10:30 a.m. I will definitely be staying there again. Oh, I forgot to mention that there is a heated […] pool and jacuzzi year round. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Dallas - Near the Galleria Thank you for sharing your positive experience. We pride ourselves on our guest service and experiences like yours show we are accomplishing that. thanks again
"Embassy Suites- Galleria"
This hotel is perfect for thos who want to do shopping and explore other parts of Dallas. The drive to the Cowboys arena/Rangers stadium is a short 25 minute drive. This hotel is comfortable, clean, and the staff is great. This place is a must stay. Kids love the swans. We loved the morning breakfast.Genuine Hotels.com guest review
Staff with exception of front desk was unfreindly to say the least and like proding cattle to get anything!Genuine Expedia guest review
Overall we had a great stay and really enjoyed the Manager's Reception and hotel. There was a fire alarm one early morning (4 a.m.) as an A/C compressor or something blew. The general manager came into the hotel and explained what had happened and I think he handled the situation very nicely. The front desk and food staff personnel were all great. […] The only small complaint we had was our room was not cleaned until late afternoon one day and my sister had to call to have her room cleaned and was not given extra soap or shampoo until she asked. So other than cleaning crew, the stay was great Read moreGenuine Hotels.com guest review
"Embassy Suites Gallaria - great location"
We stayed here over the Christmas holidays. The staff is friendly and helpful, the hotel is well maintained, and the breakfast and happy hour are great. The rooms are spacious with full separate living areas so it is perfect for those needing a space to visit with family, friends, or clients. Within a 5 minute drive to tons of great restaurants and […] the Galleria Mall. We will definitely stay here again! Read moreGenuine Hotels.com guest review
"Nice hotel - second time we have stayed there"
Close to a lot of things to do (Galleria Mall, other restaurants, shops): they will drive you up to three miles. Room was very clean and neat. Staff are pleasant. Hot tub was not working when we arrived, but repaired soon after. NOTE: too much chlorine - take an old suit! Free breakfast is an expense saver, but they close a little early (10 am weekends […] and 9 am weekdays). Free Happy Hour is a nice perk also. Employees are very receptive to any issues that you have and try to accomodate you right away. We would stay there again. Read moreGenuine Hotels.com guest review
"Average Embassy Suites"
The hotel is well located very near to the Galleria, and having stayed at the Embassy Suites in Plano, this hotel was only average. Breakfast : the one server was surley every morning, and although the manager was great, the yogurts were slow to be replenished, and the high chairs were always dirty and 2 of the 3 chairs had brocken clasps.....even though […] they did work as the manager pointed out, they were brocken. Our bedroom was not cleaned at all the one day and when we went to complain at 10 at night, instead of sending someone immediately, they apologized and said it would be cleaned the next day !!!!!!!!! We were too tired to argue. The following day when we returned at 4pm the room had still not been cleaned. We did see the cleaning lady in the hallway, but imagine that !! My daughter had a room that was next to some rooms that they were remodeling and she had knocking till 5 pm so that she could not take an afternoon nap. Once again they apologized and said it would stop at 5. Read moreGenuine Hotels.com guest review
"Great place to entertain the family"
Separate sleeping spaces for the kids and grown-ups, swan feeding opportunities for my little ones, the indoor pool, and the made-to-order breakfast will bring us back to the Embassy Suites next time we are in the Dallas area. I went for work, but after finding a deal for this hotel on hotels.com, I decided to bring my family along. We'll definitely […] be back. Read moreGenuine Hotels.com guest review
We loved staying her. It is so close to everything and yet not in the hustle and bustle of holiday traffic.Genuine Hotels.com guest review
Hotel needs more staff - my room was not cleaned after the first night and when it was reported the next day the room was only cleaned at 4:00 pm!!! Not enough staff during breakfast.Genuine Hotels.com guest review
"happy kids stay"
Is so confortable to kids and delicious breakfastGenuine Expedia guest review
"Happiness over Thanksgiving"
We needed a place to stay while visiting family in Dallas over Thanksgiving. The hotel was very nice and comfortable. Very close to all the things we could have needed and close to the family. We were happy to have stayed there and with the hotel and all its amenities. We would certainly consider staying there again in years to come.Genuine Expedia guest review
"Comfort of our room"
Room was great,clean,most comfortable bed we have slept on. Parking was very accesible,and great customer service!Genuine Expedia guest review
"It was a great Hotel and all the staff was just great and very nice"
Will Stay again when we go back to Dallas.Genuine Expedia guest review
"Property is Aging Rapidly"
I've stayed at this location for three years every time I'm in town. Prior to this stay, the only problem I had was the housekeeping staff taking the spare change that I'd left on the desk. I reported that to the front desk and they offered to credit my account with the value, but it wasn't really worth it. On this trip, the computer/program that keys […] your room entry keycard was down when I checked in and pretty much remained down throughout my stay so I had to be escorted up every time I left/returned to my room. Just a pain especially if the front desk was short-staffed and you had to wait. My first night I was given a handicapped room (I'm not handicapped) but the problem was finding a dirty Q-tip on the bathroom floor and previous occupant's garbage, included facial tissue, in the rubbish bin! I didn't discover this until late the first night of my stay so I packed up the next morning and requested a new room. Overall, the fixtures and cabinets in the suites are getting old and dated. The mini-fridge in my first room ran so loudly that I couldn't sleep. I finally just unplugged it to get some peace/quiet. The digital clock had the incorrect time displayed and for the life of me, I couldn't figure out how to set it! No one at the front desk could tell me either. Finally, I don't know why this is the case, but there is no lightswitch in the bedroom so if you come in late, you have to fumble around in your dark room to find the lamp to turn it on so that you can see. Shouldn't there be at least one lamp in the room that turns on by a switch on the wall? Oh, and the door to the bedroom wouldn't close in the handicapped room which is why I had to unplug the mini-fridge. The complimentary breakfast is great. The fitness centre is adequate/clean. Haven't been in the pool so I can't speak to that area. The owners/managers just need to address some of the aging issues now so that in a few years the entire place looks and feels like a 15 year old property. I'll stil Read moreGenuine Hotels.com guest review
In comparison to other Embassy Suites their breakfast buffet was in need of some improvement.Genuine Hotels.com guest review
"Embassy near the Galleria."
Beautiful hotel, exceptionally friendly and helpful front desk staff. My only complaint, and it's not really a big deal at all, was that housekeeping didn't refill coffee or shampoo containers each day. What we had on day one was all we ever received. However, the hotel was beautiful, and the staff were wonderful! Would recommend to anyone.Genuine Hotels.com guest review
"Quality has decreased over the years"
We stay here on our yearly trip to dallas and the quality of service was poor for the first time. They didn't restock the soap and shampoo in our room and I didn't realize it until I was already in the shower. Our last morning I discovered we had no towels in the room after showering. Saw a couple of bugs and the coffee maker had filming water left […] in it. The chain overall tends to do well. I won't stay at this one again. Read moreGenuine Expedia guest review
"We always love our stay here!"
Everyone at the front desk was very friendly and helpful. We always stay here when we come to Dallas and love the location and the breakfast!Genuine Expedia guest review
"Service with a smile :)"
Support staff was very attentive and worked hard to make our stay enjoyable. The cooked to order breakfast and the managers reception nightly were a great benefit, and the choices and quality were great. Our first dinner at restraunt, left a bad experience, as the food was not prepared correctly, but the wait staff was excellent, as they tried to make […] a fresh order to replace meal. When this too was unsatisfactory, they offered a gift certificate to be used later. While hesitant to try this later on, the next meal we got was very good. The friendly and supportive staff made this stay an excellent trip. Read moreGenuine Expedia guest review
I could not have been more satisfied with the accomodations. Great deal and locationGenuine Hotels.com guest review
breakfast area had fruit flys also cook had an attitude breakfast did not have any one to refill the items most items empty or oldGenuine Expedia guest review
"Could be better-not as good as usual"
Sofa bed uncomfortable for our kids.Food not as good as usual at breakfast and at manager's reception.Poor lighting in bathroom.lizard of some type in closet. still good value for money.Stayed here in past due to convenient location.Staff friendly and attentiveGenuine Expedia guest review
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