All hotels in Miami Beach, Florida, United States of America
1 room, 2 adults
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1228 Collins Ave, Miami Beach, FL, 33139, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 262 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.5
2.0 / 5Fair
"Great Value"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    1.0
very comfortable and convenient and affordable
Genuine Hotels.com guest review
1 night trip Sep 27, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Bathtub is the best! Decor is old.
Genuine Hotels.com guest review
1 night trip Sep 19, 2014
Nokie D
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Quaint old hotel in a great location. Not on the main drag, so quiet, but a quick walk to the happening areas. Beautiful room with an old world style. Roomy bathroom nicely renovated. The building is old and has no elevator, so you do have to carry your luggage up a flight of stairs, although the greeter at the front desk did assist with this. She was exceptionally friendly and helpful. The room had a Nespresso maker and bottled water, both free. Definite recommendation.
Genuine Hotels.com guest review
1 night trip Sep 21, 2014
A Traveler
US
4.0 / 5Excellent
"Loved it !"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I defenitely recommend .
Genuine Hotels.com guest review
1 night trip Sep 11, 2014
Eli
US
5.0 / 5Outstanding
"beautiful boutique hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We just stayed overnight to catch a connecting flight and found the Impala online. The Impala is set back off Collins Ave and is perfectly quiet. The desk clerk was delightful and friendly and welcomed us immediately and offered to help with our bags. The courtyard, lobby and room were all beautifully appointed with upscale fixtures, stonework, and amenities. The room was beautiful and the bed was high end and very comfortable. Luxury bath products, a glass door min fridge, and a Nespresso coffee maker in the room where more than we expected. Would definitely stay here again.
Genuine Hotels.com guest review
1 night trip Aug 30, 2014
Jeff H
US
5.0 / 5Outstanding
"Excellent getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really beautiful hotel. Great service at the front desk, she was really helpful, great service at the vallet parking, close to different restaurant, shopping and entertainment. Will definitely stay again.
Genuine Hotels.com guest review
1 night romance trip Aug 31, 2014
Neri Mora
US
4.0 / 5Excellent
"Enjoy Miami South Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best location! Just a block away from Ocean Drive(pretty crowed tourist street) Friendly staff! Coffee machine, everything for shower, Beach towels & bag are ready!!
Genuine Hotels.com guest review
1 night trip with friends Aug 27, 2014
Stella An
US
5.0 / 5Outstanding
"Pleasant gem in the heart of South Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were very pleased with the hotel. It had lots of character and architectural touches, from the beautiful floor tiles to the ironwork on the doors and in the bathroom. We were in the back, away from the street, and it was very quiet, despite its central location at 12th & Collins. The only slight negatives -- we had no view (but that didn't matter much to us), and the AC was rather loud when it kicked on. Staff was friendly and helpful. Free wi-fi worked fine. Fridge, safe, coffee maker, flat-screen TV. Overall, we liked the place a lot.
Genuine Hotels.com guest review
2 night trip Aug 20, 2014
rcg
US
5.0 / 5Outstanding
"A gem in South Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The front desk clerk was super helpful when we checked in - he even upgraded us to a king room. The hotel has recently been updated and it shows - our room was great and the bathroom, one of the nicest ever! The location is fabulous - only 1 block off of Ocean Drive. We had a great time and would stay here again/
Genuine Hotels.com guest review
1 night family trip Aug 13, 2014
pattir
US
5.0 / 5Outstanding
"My go-to hotel the next time I visit Miami."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The ONLY bad thing I can say about this hotel is that it was a little hard to find. So FYI its between 12th and 13th street between The Webster Hotel and La Flor hotel. Overall GREAT hotel. Front desk was extremely helpful and very nice. Room was beautiful. I fell in love with the restroom.
Genuine Hotels.com guest review
3 night romance trip Aug 14, 2014
Chrisina Lopez
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful, quiet and close to everything. Beaches are within a 5 min walk and there are tons of restaurants surrounding it too
Genuine Expedia guest review
Other trip Aug 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent Hotel in Miami Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed two day in Miami Beach. Hotel Impala is really nice hotel. Room is super clean. All of the facilities are beautiful and looks like European antique. Bed is confortable. They also provided beach towel set for free. Hotel stuffs are very kindly. You can get beach in couple of minites. I stayed the hotel on the road along by the beach last time. There were really noisy cuz many people were doing too much party but this area is not noisy compare to the hotel near the beach. I definitely stay this hotel again when I come to Miami Beach again.
Genuine Expedia guest review
Other trip Aug 8, 2014
Take
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wanted to get away for the weekend and this hotel was one of the only ones left in the area I wanted to stay in. It's a great location close to all the clubs, restaurants and one block away from the beach. The hotel was small but not complaining as it had what we needed and didn't spend any time there. Staff was courteous and friendly, and would stay there again.
Genuine Hotels.com guest review
2 night romance trip Aug 1, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place, hidden in plain sight"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
No snags or hidden charges. Very accommodating staff. Convenient. Would stay again.
Genuine Hotels.com guest review
1 night trip with friends Aug 2, 2014
Larry
US
4.0 / 5Excellent
"wonderful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
wonderful hotel. however, the door to the room did not close tightly for security purposes, and was also hard to lock.
Genuine Expedia guest review
Other trip Aug 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Will be staying at the impala again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel with unmatched service! This was my second trip to Miami and I stayed at the Loews for my first trip. While that was nice, the impala provided a more unique and personal experience. The staff at the impala were exceptionally accommodating and nice. I stayed in the king suite and it was beautiful. I would recommend this hotel over and over again! The restaurant attached to the hotel (called Spiga) was also impeccable. The Italian cuisine was delicious and the service was amazing. The impala is a must stay at hotel and If you are looking for a dinner option, Spiga is a great place to eat!
Genuine Hotels.com guest review
2 night business trip Jul 25, 2014
A Traveler
US
5.0 / 5Outstanding
"excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great, private hotel 2 blocks away from Ocean Drive and all the club's Super clean, Excellent service, rooms are the perfect size, no noise at night very private. Will Defenely be back.
Genuine Hotels.com guest review
1 night romance trip Jul 26, 2014
Rommel
US
2.0 / 5Fair
"Near beach but needs some work."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Cute cozy hotel. Very professional staff and the guy at the front desk was awesome. Bathrooms are great with an awesome jetted tub. The issue was that it rained and our ceiling was leaking in room 209. We told the staff but nothing was done. The carpet is falling apart in the bedroom but tiles are nice in the sitting area. The pull out sofa is gross and outdated in general. When we pulled it out to sleep on it that was impossible. Guy brought few extra comforters but we barely slept and were up with backpain. restaurant attached is way overpriced. Food was great but I've never gotten a smaller portion. It was 180 for 4 people to have 4 cokes and 4 meals for dinner. No alcohol appetizers desserts or anything. We left still wanting more food but didn't have the time for it. They did have delicious homemade pasta though.
Genuine Expedia guest review
Other trip Jul 20, 2014
Nick and Jen
US
4.0 / 5Excellent
"An Excellent Small Boutique in Miami Beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is a really nice Hotel with Great Staff. Good Location. If you have very heavy bags, be prepared to do some heavy lifting up the stairs.
Genuine Expedia guest review
Other trip Jul 20, 2014
MATT K
US
1.0 / 5Poor
"Won't be back"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My wife and I stayed at this hotel during our trip throughout South Florida. We typically stay at the W in South Beach; however, a colleague recommended the Impala for a great boutique hotel experience. Initially, I was very impressed with the decor and cleanliness. The hotel appeared small, quaint, and cozy. We enjoyed our stay until we encountered the extremely crude and unmannerly hotel receptionist in the morning of checkout. We approached the front desk to inquire about the breakfast options. We observed the receptionist playing video games on his cell phone with a completely lack of attention. After he discovered we wanted to ask a question, it appeared as if he was highly disturbed at the interruption of the latest "Angry Birds" game. We asked about the breakfast and he aggressively rebutted in a thick French accent, "Look, you go to the restaurant and sit down like any other place!" He then asked sarcastically, "What do you do in a restaurant?" We only inquired about the details of the breakfast because the hotel and restaurant are two separate businesses; one wouldn't naturally deduce that you enter a different business to eat breakfast. Perhaps if this had been explained to us, we wouldn't have needed to interrupt his video games. I told him I didn't appreciate his sarcasm and he evolved into belligerence. He told us he possessed two master degrees in hospitality and tourism. He also told us that he was best friends with the hotel owner, and he would disregard a neg
Genuine Expedia guest review
Other trip Jul 16, 2014
Thomas
US
3.0 / 5Good
"Location was the best thing"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
All the reviews were good, some great, so I booked because of that and also the price was more reasonable than most. We stayed 2 nights on our way back from a trip (via Miami airport). My husband thought it was just "ok". Rooms were very small. The furniture had no drawers for clothes...only a desk and nite stands. No dressers. You have to live out of your suitcase. We kind of tripped over our stuff. Bathroom was nice, but small. Evening desk clerk (male) was super friendly and helpful. Carlos, the weekday car valet, was also super. He carried our bags a ½ block to lobby. On Saturday when we checked out, another valet brought our car around and handed our keys to us in lobby. We tipped him, and he left. He didn't even take our carry-on 20' to our car. The desk clerk helped us. The best thing about it was the location. It was within walking distance to everything! (except the mall, which we had no interest in) We rented bicycles (rental racks all over the place) for 1hr and saw everything we wanted to. They pedaled very easy and smooth. Well worth it. Not sure if we'd stay there again due to size of room. It was fine for 2 nights. BTW, finding an empty parking space is almost nil, so you need to use valet and just walk or bike around the immediate area. They provided a beach bag, bch towels, robes and a safe in the closet. We used all of them. As one reviewer said, she wished they provided regular coffee maker rather than an expresso only. We agree.
Genuine Hotels.com guest review
2 night trip Jul 10, 2014
nursing360
US
5.0 / 5Outstanding
"Friendly staff and perfect rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very comfortable, clean and beautiful rooms. The best is how welcoming the staff is. They clearly care about the happiness of their guests. We arrived unprepared, knowing nothing about Miami, and they directed us to many great places, enough to make an awesome vacation week. Thanks for this great time !
Genuine Hotels.com guest review
3 night trip Jul 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Old School Ambiance"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love that it's kinda hidden. Very polite and helpful staff. Rooms are spacious for SoBe and the price. The room keys are regular keys with a large sun keychain. They even hold them while you're out so you don't lose it. Would stay again
Genuine Hotels.com guest review
1 night trip Jul 4, 2014
Gigi
US
5.0 / 5Outstanding
"Great location, great rate, great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really enjoyed our stay in Miami. The location is PERFECT and we got a great rate. It's one block back from the beach strip with tons of restaurants and bars. The hotel itself is really cute. Less than 17 rooms I think and very nicely done. We noticed that from the room you could really hear people outside the room, but this only happened when people passed by the hallway, which was infrequent given the size of the hotel. We were also really pleased that it was SO quiet given the area! We'd opted for this hotel in lieu of others on the beach since we heard noise levels were high. I'm used to a Marriott / Westin / W - level hotel, and this was perfect.
Genuine Hotels.com guest review
1 night trip Jul 1, 2014
Jo
US
2.0 / 5Fair
"Not as portrayed in photos"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
Overall we were very disappointed with the Impala. The photos on their website overstate the in person appearance. Our entry doors looked like an entrance to some service area. Definitely not a "wow" factor. There is also no elevator in the hotel, so you need to be prepared to lug your bags up and down by yourself. There was no staff to assist with bags. The sofa bed was very low quality and old. There is also no parking at this hotel. Valet parking option will run you $25 per day and the valet service was very disappointing. Took us an hour to get our car before leaving. I was very surprised this hotel had been rated as 4.1 - it was a 3.0 in my book.
Genuine Hotels.com guest review
1 night trip Jun 21, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Cozy Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stayed at the Impala because it had good reviews on Hotels.com. I must say the reviews were pretty spot on. I had some trouble finding the place but other than that my stay was great. The front desk staff were very welcoming and helpful. Note there is a $25 a day cost to park your car with the valet. There is basically nowhere to park in Miami Beach so it really is the only option.
Genuine Hotels.com guest review
2 night trip Jun 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Personalized service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome location, great service, very reasonable, friendly staff, will stay at this place again
Genuine Hotels.com guest review
3 night romance trip Jun 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Charming, quiet hotel near beach, restaurants."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Loved our stay at the Impala on South Beach.This charming hotel is tucked away just two blocks from the beach, and easy to miss if you're not looking for it. The entrance is through a gate between two restaurants which opens up to a quiet garden and the hotel entrance. It's a classy place, but not pretentious, with the air of an Italian villa: lots of stone/marble/tile and hard woods. We had a standard queen room that was spacious with a sitting chair, writing desk, two closets, and mini-fridge. Very comfortable bed, linens, and quiet despite location. The bathroom was a bit more cramped generally (close the door if you care to sit on the toilet w/o banging your knees), but the large-open shower was certainly luxurious. Room had thermostat-controlled AC that kept us out-of-towners comfortable in the humidity. Other perks included a beach bag for use during our stay (with beach towels), complementary bottled water on check-in, and pretty awesome cushy robes perfect after a day in the waves. The staff was phenomenal: friendly, courteous, and very helpful in providing tips and directions for our stay. They also practice the older-style of holding your key at the desk when you go out, if you'd like one less thing to remember every day. It's a little thing, but made our stay just that much more enjoyable. Only downside of note: no apparent elevator to get to 2nd floor rooms. We're young and fit, so didn't mind hauling luggage upstairs, but could be concern for others.
Genuine Expedia guest review
Other trip Jun 12, 2014
Luke
US
4.0 / 5Excellent
"Great location. Walking distance to everything."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a great time. Close to the beach and restaurants.
Genuine Expedia guest review
Other trip Jun 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Great room and location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Room was exceptionally clean as it's undergone a recent refurb, the rooms are on the small side but as we were only overnighting en route to the keys it was fine. The bed and bed linen were top class and we had a great nights sleep. If you don't know the area it could be a little difficult to find, so as long as you count the address number down from when you turn onto Collins Ave when you come of the causeway your be fine. There's a small car park about 30 yards away and there's a valet attendant on the lot, I wood recommend the hotel valet parking it's only $25 for 24 hours, so don't buy a ticket first. Location is great for the beach and bars and reaturants all of which are a short stroll. We would not hesitate to use this hotel again, ideally located, spotlessly clean with helpful and attentive staff at reception.
Genuine Hotels.com guest review
1 night business trip Jun 6, 2014
D Bell
US
5.0 / 5Outstanding
"very great price for this hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
just need to add a door hinge, so we can feel more security while sleeping at night, i use the chira to blocked the door so no one can open the door from outside
Genuine Hotels.com guest review
1 night romance trip Jun 5, 2014
Can
US
5.0 / 5Outstanding
"Perfect stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
From the moment we stepped foot in the hotel impala we enjoyed our stay. The rooms were a nice size and very clean. The bathrooms were updated and the shower was huge! For the location of the hotel it was very quiet. Romain was at the front desk and was so helpful and even helped us pick a restaurant for dinner. Overall we loved our time here and I would recommend it to anyone looking for the excitement of south beach but the quiet romantic side of things too.
Genuine Hotels.com guest review
1 night romance trip May 25, 2014
A Traveler
US
4.0 / 5Excellent
"Memorial Day Weekend Get Away..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I enjoyed my stay at the Impala Hotel on Collins. If your looking for somewhere close to the beach, but still quiet this is the place. The staff was very helpful.
Genuine Hotels.com guest review
3 night trip with friends May 23, 2014
Donald D
US
5.0 / 5Outstanding
"Nice hotel seconds from beach and mansion night cl"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel I stayed for the night room was clean and cozy they gave me a free upgrade to a suite very nice staff
Genuine Expedia guest review
Other trip Apr 27, 2014
Alexandra
US
3.0 / 5Good
"Great service and location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Service great. Room was upgraded without asking, very nice. Checked in early, something I have never experienced as ANY hotel. Coffee maker and clock didn't work right...you have to be in MENSA to figure them out. The picture on the Web site does not look like reality. Would I stay there again? Definitely, at the right price.
Genuine Hotels.com guest review
1 night trip Feb 25, 2014
Jill
US
3.0 / 5Good
"Quite, even if close to parties and Beach."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It was Godd, normal...nothing amazing...nothing to complain about.
Genuine Expedia guest review
Other trip Jan 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Impala Stay week of Christmas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This was my first time to South Beach and wasn't sure if I would be in a good location to walk to Ocean Ave and Lincoln Mall Rd. Well let me tell you this was a great little hotel. We rented a car and now know for our next visit - its' really not necessary. We walked to all of our destinations and rented bikes for a day too. It was tucked out of the way from the main road and noise and was perfect for my husband and myself. The room wasn't huge - but we really only slept there so it was perfect. I loved the shower in our room. It was an open concept with a glass wall. We really enjoyed our stay and would return to the Impala without hesitation. The staff was very friendly and helpful - all around a pleasant stay.
Genuine Expedia guest review
Other trip Jan 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel close to beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel. Great ambiance.
Genuine Expedia guest review
Other trip Dec 23, 2013
A Traveler
US
4.0 / 5Excellent
"Nice Find! AWESOME service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is a quiet place, nice surrounding area, great location, Romone the front clerk was AWESOME! If you wanna be close to everything in a nice hotel this is the place. Great room. Nice big shower. Apartment style. Only con: no view. But with everything else they offer you won't even notice! Room service looks great but we never got a chance to try it. Stay here!
Genuine Hotels.com guest review
3 night trip with friends Dec 12, 2013
Rita
US
5.0 / 5Outstanding
"Super location- 1 block from beach!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great boutique hotel with a wonderful staff, great rooms with VERY comfortable beds, and a lovely little garden with tables for relaxing or snacking. It was very quiet even though it is only a block from Ocean Avenue hotels and night clubs. Walking distance to beach, Art Deco hotels, and restaurants. Loved it!
Genuine Hotels.com guest review
2 night trip Nov 9, 2013
A Traveler
US
4.0 / 5Excellent
"Quaint, Boutique Hotel with Fantastic Staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
From the outside, the Impala hotel may not seem like much, but the indoor decor is classy, boutique and inviting. From the moment we arrived we were treated with respect, kindness, and had a real sense that our comfort was of great importance. We received a complimentary upgrade after sharing that our travel into the city was a bit rough. Anytime we had a question about the city, where to go, what to do, travel from the hotel etc. we received a helpful and thoughtful response. The deluxe room with king bed wasn't huge, but made up for size in class. The bed was amazingly comfortable! In the top 5 hotel beds I've experienced. The bathroom has great stone fixtures and rain-shower head that never ran out of hot water. One of the few cons included relatively thin doors that made it so that morning activities out in the lobby of the hotel were easily heard and decreased our feeling of privacy. Luckily, the overall hotel atmosphere is quiet and relaxing.
Genuine Expedia guest review
Other trip Oct 22, 2013
Chris
US
5.0 / 5Outstanding
"Brilliant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
We had a really lovely stay here. We stopped one night to see the night life pf South beach Miami. The staff advised us not to eat on ocean drive, and that was not the first time we heard that, they sent us to a really nice Italian restaurant on Espanola way and even made reservations for us. The rooms are very clean and the staff were lovely, we didn't get up in time for breakfast so can't comment on the food. Overall the hotel exceeded our expectations, I have payed a lot more money to stay in worse hotel. Also their parking is reasonable (I think) $25 for the day you arrive until 4pm the next day.
Genuine Hotels.com guest review
1 night trip Oct 17, 2013
Alex
US
5.0 / 5Outstanding
"Lovely!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Impala was a pleasure to stay at! It's beautiful and the staff really can't do enough for you. We didn't eat at Impala but the Italian restsurant attached was always busy!! The only thing that was slightly annoying was that it was difficult to find, it's very tucked away. The restaurant attached is more prominent.
Genuine Hotels.com guest review
2 night romance trip Oct 7, 2013
A Traveler
US
4.0 / 5Excellent
"Hotel location was great"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed from 9/20/13 until 9/23/13 and stayed in the queen bed suite in room 208. Our recommendation came through Expedia. The hotel was convenient for shopping and the Ocean Dr experience. The staff is friendly. The valet service notified us ahead of time to always call 25 minutes prior to needing the car. It would have been nice to have a coffee maker instead of expresso maker in the room. Our room was cleaned daily. There is no noise at night which allowed for us to get our sleep. The suite was roomy for two individuals. You are required to turn in your key to the desk each time you leave the hotel, which is the first time I had this experience, but we became comfortable with it during our stay. I wound not recommend this hotel for seniors or those with disabilities since there is no elevator and the bath tub is deep and I had to careful getting in and out of the bath tub. If you like going to and from the room while at the beach or on the Ocean Dr strip, it can be quite a walk based on where you set up on Ocean Dr since it is not practical to try moving your car since you are already paying for valet services at the hotel.
Genuine Expedia guest review
Other trip Sep 24, 2013
Ray and Sheryl
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It has a great location, close to the beach, stores and restaurants. The staff was very nice and polite. The rooms were cleaned and very comfortable.
Genuine Expedia guest review
Other trip Aug 14, 2013
Apple
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, friendly staff, fantastic location- happy times :-)
Genuine Hotels.com guest review
1 night trip Jul 24, 2013
Jen
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed it very much. The weather was not so good. We had 1 and half good days. The staff at the hotel were so good about giving us recommendations on things we could do or go. The Hop and Stop bus tour was very good. We enjoyed all the sights. If the weather had been better we could have done all the outdoor things we wanted. Can't hold Miami responsible for that. The Hotel and staff were GREAT. The location was great as well . We could walk to Ocean Drive and the beach. We were really in the center of everthing without the noise. We will go back!!!
Genuine Hotels.com guest review
4 night trip Jul 15, 2013
A Traveler
US
4.0 / 5Excellent
"good classic hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Great location, beach, restaurants and nightlife are walking distance. Room is very small, but clean and very quiet. I asked extra towel but hotel staff said No, that was little bit disappointed.
Genuine Expedia guest review
Response by Impala Hotel
Thank you for taking the time to share your experience. I must admit to being rather shocked upon reading your comment as I cannot imagine one of our staff members refusing such a request. I sincerely apologize about this and can assure you that it is not a usual response from us to any of our guests’ requests. I will make sure this does not happen again
Other trip Jun 25, 2013
A Traveler
US
5.0 / 5Outstanding
"An excellent hotel in a great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is an excellent hotel in a great location. The staff is very friendly and helpful and the rooms are great.
Genuine Expedia guest review
Other trip Jun 20, 2013
HK
US
4.0 / 5Excellent
"Great Getaway to South Beach"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The staff was great and the hotel was located in a good area. Short walk to the beach and surrounding restaurants.
Genuine Hotels.com guest review
4 night romance trip May 17, 2013
Jen
US
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