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1 room, 2 adults
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1228 Collins Ave, Miami Beach, FL, 33139, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 295 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.6
5.0 / 5Outstanding
"What a gem!"
What a great gem of a hotel! We arrived super early after a long flight and they did everything they could to arrange a room for us before the actual check-in time - even providing us with a free upgrade for the night we were there! The hotel is beautiful and very clean and quiet. It is very centrally located making it easy to access all the main areas. Would recommend this hotel if visiting South Beach, Miami.
Genuine Hotels.com guest review
1 night family trip Nov 28, 2014
Rizwan
US
5.0 / 5Outstanding
"Nice convenient hotel"
A nicely appointed hotel close to the bars on ocean, but without all the noise and flashing lights.
Genuine Hotels.com guest review
1 night romance trip Nov 25, 2014
Albert
US
5.0 / 5Outstanding
Great place! Nice patio in the back that's ideal for relaxing. Would definitely come back there! One word of advice to future guests - it can be a bit hard to find as it is sandwiched between two brighter places and doesn't sport any bright signs.
Genuine Expedia guest review
Other trip Nov 24, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place, good location, difficult parking"
Great location.. close enough to all the action, and far enough to get a good night sleep without the street noise. Parking is a bit of a hassle.
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2014
jonathan
US
3.0 / 5Good
"Good value for South Beach"
Good location. Very friendly staff. Needs better housekeeping.
Genuine Hotels.com guest review
1 night romance trip Nov 12, 2014
Dale
US
4.0 / 5Excellent
"Front Desk Exceeded Our Expectations"
I understand the hotel was re-modeled 4-5 years ago. It was wonderfully done and has a very comfortable European look and feel. Romaine is at the front desk in the morning. He goes far exceeds the expectations we usually have of front desk staff. We got off a cruise ship and arrived to the hotel at 8 a.m., fully expecting to drop off our luggage and find somewhere to go until we could check-in later that afternoon. Within 20 minutes, he had a room ready for us, upgraded us to a deluxe room at no charge, provided us with the perfect place for breakfast, and had a big umbrella for us to use since it was raining. Now, THAT's service! We'd stay at the Impala again in a heartbeat.
Genuine Hotels.com guest review
1 night romance trip Nov 9, 2014
Barbara
US
4.0 / 5Excellent
"First night in Miami was great!"
Cute place. I woukd definitely stay again. We checked in really late and the staff was friendly.
Genuine Hotels.com guest review
1 night trip with friends Nov 8, 2014
Sindy
US
5.0 / 5Outstanding
"Hidden in plain sight"
Only stayed for a few all too short hours as a stopover from Europe to Hawaii but was exceedingly impressed by the friendliness and consideration of the staff. Hotel has an excellent location for exploring the colourful neighbourhood. If you're looking for a room with a view though this is prob. not it.
Genuine Hotels.com guest review
1 night trip Oct 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Customer service"
Front desk staff was very helpful and accommodating Customer service at its best!
Genuine Hotels.com guest review
1 night family trip Oct 27, 2014
Debra
US
5.0 / 5Outstanding
"Nice boutique hotel. Very good deal."
Very well located in Miami Beach and very close to the beach (one street over). Clean room and friendly staff.
Genuine Hotels.com guest review
1 night business trip Oct 27, 2014
Philippe
US
5.0 / 5Outstanding
"Charming, perfect little hotel."
The hotel was charming. The decor was high-end and just like the pictures on the web-site. The courtyard was just lovely. Room was on the small side but not tiny. I liked the shoe rack in the closet and the nice toiletries. One street away from the main strip and the beach. Fantastic altogether.
Genuine Hotels.com guest review
2 night trip with friends Oct 14, 2014
Renata
US
4.0 / 5Excellent
"Nice hotel excellent staff"
I stayed in this hotel for four nights in five days it was very nice, clean, no noise. The staff were very friendly I had one issue with them a bit small other than that it's an excellent hotel
Genuine Expedia guest review
Other trip Oct 16, 2014
J
US
4.0 / 5Excellent
"restful"
Not into into the madness of Miami beach, but here to visit the Bass and Perez museums, we found the perfect spot in the Impala. A quiet getaway even though it is near the beach and the craziness of the main drag of restaurants if that is your thing. Romain at the front desk was bright and witty and so helpful.
Genuine Hotels.com guest review
1 night romance trip Oct 9, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent boutique Experience"
Loved it! Makes up for any missing amenities like an on-site gym with ample care and charm. But if you are in Miami Beach you want to be out and about anyway not in a hotel gym and this spot is perfect!
Genuine Hotels.com guest review
2 night trip with friends Oct 4, 2014
John
US
5.0 / 5Outstanding
"Beautiful and cozy hotel w/ great service...5star!"
This hotel is "our place to stay" in South Beach! Stayed two nights to celebrate our wedding anniversary, they upgraded us to a deluxe king room. The hotel made us feel like we are in a different world... It is definitely more intimate and cozy With more personal touch than any other hotel in South Beach. Romain and Alice at the front desk gave us excellent service and gave us perfect recommendations on restaurants and bars nearby. Impala Hotel is perfectly located in South Beach close to everything. We will definitely return!
Genuine Hotels.com guest review
2 night romance trip Oct 2, 2014
MIA
US
2.0 / 5Fair
"Loud rooms"
Walls are thin. We started on first floor near lobby and were up all night with the noise of the lobby. Would not recommend staying here.
Genuine Hotels.com guest review
2 night romance trip Oct 1, 2014
Kelsey
US
2.0 / 5Fair
"Great Value"
very comfortable and convenient and affordable
Genuine Hotels.com guest review
1 night trip Sep 27, 2014
A Traveler
US
2.0 / 5Fair
Bathtub is the best! Decor is old.
Genuine Hotels.com guest review
1 night trip Sep 19, 2014
Nokie D
US
5.0 / 5Outstanding
Quaint old hotel in a great location. Not on the main drag, so quiet, but a quick walk to the happening areas. Beautiful room with an old world style. Roomy bathroom nicely renovated. The building is old and has no elevator, so you do have to carry your luggage up a flight of stairs, although the greeter at the front desk did assist with this. She was exceptionally friendly and helpful. The room had a Nespresso maker and bottled water, both free. Definite recommendation.
Genuine Hotels.com guest review
1 night trip Sep 21, 2014
A Traveler
US
4.0 / 5Excellent
"Loved it !"
I defenitely recommend .
Genuine Hotels.com guest review
1 night trip Sep 11, 2014
Eli
US
5.0 / 5Outstanding
"beautiful boutique hotel"
We just stayed overnight to catch a connecting flight and found the Impala online. The Impala is set back off Collins Ave and is perfectly quiet. The desk clerk was delightful and friendly and welcomed us immediately and offered to help with our bags. The courtyard, lobby and room were all beautifully appointed with upscale fixtures, stonework, and amenities. The room was beautiful and the bed was high end and very comfortable. Luxury bath products, a glass door min fridge, and a Nespresso coffee maker in the room where more than we expected. Would definitely stay here again.
Genuine Hotels.com guest review
1 night trip Aug 30, 2014
Jeff H
US
5.0 / 5Outstanding
"Excellent getaway"
Really beautiful hotel. Great service at the front desk, she was really helpful, great service at the vallet parking, close to different restaurant, shopping and entertainment. Will definitely stay again.
Genuine Hotels.com guest review
1 night romance trip Aug 31, 2014
Neri Mora
US
4.0 / 5Excellent
"Enjoy Miami South Beach"
Best location! Just a block away from Ocean Drive(pretty crowed tourist street) Friendly staff! Coffee machine, everything for shower, Beach towels & bag are ready!!
Genuine Hotels.com guest review
1 night trip with friends Aug 27, 2014
Stella An
US
5.0 / 5Outstanding
"Pleasant gem in the heart of South Beach"
We were very pleased with the hotel. It had lots of character and architectural touches, from the beautiful floor tiles to the ironwork on the doors and in the bathroom. We were in the back, away from the street, and it was very quiet, despite its central location at 12th & Collins. The only slight negatives -- we had no view (but that didn't matter much to us), and the AC was rather loud when it kicked on. Staff was friendly and helpful. Free wi-fi worked fine. Fridge, safe, coffee maker, flat-screen TV. Overall, we liked the place a lot.
Genuine Hotels.com guest review
2 night trip Aug 20, 2014
rcg
US
5.0 / 5Outstanding
"A gem in South Beach"
The front desk clerk was super helpful when we checked in - he even upgraded us to a king room. The hotel has recently been updated and it shows - our room was great and the bathroom, one of the nicest ever! The location is fabulous - only 1 block off of Ocean Drive. We had a great time and would stay here again/
Genuine Hotels.com guest review
1 night family trip Aug 13, 2014
pattir
US
5.0 / 5Outstanding
"My go-to hotel the next time I visit Miami."
The ONLY bad thing I can say about this hotel is that it was a little hard to find. So FYI its between 12th and 13th street between The Webster Hotel and La Flor hotel. Overall GREAT hotel. Front desk was extremely helpful and very nice. Room was beautiful. I fell in love with the restroom.
Genuine Hotels.com guest review
3 night romance trip Aug 14, 2014
Chrisina Lopez
US
4.0 / 5Excellent
Beautiful, quiet and close to everything. Beaches are within a 5 min walk and there are tons of restaurants surrounding it too
Genuine Expedia guest review
Other trip Aug 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent Hotel in Miami Beach"
I stayed two day in Miami Beach. Hotel Impala is really nice hotel. Room is super clean. All of the facilities are beautiful and looks like European antique. Bed is confortable. They also provided beach towel set for free. Hotel stuffs are very kindly. You can get beach in couple of minites. I stayed the hotel on the road along by the beach last time. There were really noisy cuz many people were doing too much party but this area is not noisy compare to the hotel near the beach. I definitely stay this hotel again when I come to Miami Beach again.
Genuine Expedia guest review
Other trip Aug 8, 2014
Take
US
4.0 / 5Excellent
Wanted to get away for the weekend and this hotel was one of the only ones left in the area I wanted to stay in. It's a great location close to all the clubs, restaurants and one block away from the beach. The hotel was small but not complaining as it had what we needed and didn't spend any time there. Staff was courteous and friendly, and would stay there again.
Genuine Hotels.com guest review
2 night romance trip Aug 1, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place, hidden in plain sight"
No snags or hidden charges. Very accommodating staff. Convenient. Would stay again.
Genuine Hotels.com guest review
1 night trip with friends Aug 2, 2014
Larry
US
4.0 / 5Excellent
"wonderful hotel"
wonderful hotel. however, the door to the room did not close tightly for security purposes, and was also hard to lock.
Genuine Expedia guest review
Other trip Aug 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Will be staying at the impala again!"
Beautiful hotel with unmatched service! This was my second trip to Miami and I stayed at the Loews for my first trip. While that was nice, the impala provided a more unique and personal experience. The staff at the impala were exceptionally accommodating and nice. I stayed in the king suite and it was beautiful. I would recommend this hotel over and over again! The restaurant attached to the hotel (called Spiga) was also impeccable. The Italian cuisine was delicious and the service was amazing. The impala is a must stay at hotel and If you are looking for a dinner option, Spiga is a great place to eat!
Genuine Hotels.com guest review
2 night business trip Jul 25, 2014
A Traveler
US
5.0 / 5Outstanding
"excellent"
Great, private hotel 2 blocks away from Ocean Drive and all the club's Super clean, Excellent service, rooms are the perfect size, no noise at night very private. Will Defenely be back.
Genuine Hotels.com guest review
1 night romance trip Jul 26, 2014
Rommel
US
2.0 / 5Fair
"Near beach but needs some work."
Cute cozy hotel. Very professional staff and the guy at the front desk was awesome. Bathrooms are great with an awesome jetted tub. The issue was that it rained and our ceiling was leaking in room 209. We told the staff but nothing was done. The carpet is falling apart in the bedroom but tiles are nice in the sitting area. The pull out sofa is gross and outdated in general. When we pulled it out to sleep on it that was impossible. Guy brought few extra comforters but we barely slept and were up with backpain. restaurant attached is way overpriced. Food was great but I've never gotten a smaller portion. It was 180 for 4 people to have 4 cokes and 4 meals for dinner. No alcohol appetizers desserts or anything. We left still wanting more food but didn't have the time for it. They did have delicious homemade pasta though.
Genuine Expedia guest review
Other trip Jul 20, 2014
Nick and Jen
US
4.0 / 5Excellent
"An Excellent Small Boutique in Miami Beach"
This is a really nice Hotel with Great Staff. Good Location. If you have very heavy bags, be prepared to do some heavy lifting up the stairs.
Genuine Expedia guest review
Other trip Jul 20, 2014
MATT K
US
1.0 / 5Poor
"Won't be back"
My wife and I stayed at this hotel during our trip throughout South Florida. We typically stay at the W in South Beach; however, a colleague recommended the Impala for a great boutique hotel experience. Initially, I was very impressed with the decor and cleanliness. The hotel appeared small, quaint, and cozy. We enjoyed our stay until we encountered the extremely crude and unmannerly hotel receptionist in the morning of checkout. We approached the front desk to inquire about the breakfast options. We observed the receptionist playing video games on his cell phone with a completely lack of attention. After he discovered we wanted to ask a question, it appeared as if he was highly disturbed at the interruption of the latest "Angry Birds" game. We asked about the breakfast and he aggressively rebutted in a thick French accent, "Look, you go to the restaurant and sit down like any other place!" He then asked sarcastically, "What do you do in a restaurant?" We only inquired about the details of the breakfast because the hotel and restaurant are two separate businesses; one wouldn't naturally deduce that you enter a different business to eat breakfast. Perhaps if this had been explained to us, we wouldn't have needed to interrupt his video games. I told him I didn't appreciate his sarcasm and he evolved into belligerence. He told us he possessed two master degrees in hospitality and tourism. He also told us that he was best friends with the hotel owner, and he would disregard a neg
Genuine Expedia guest review
Other trip Jul 16, 2014
Thomas
US
3.0 / 5Good
"Location was the best thing"
All the reviews were good, some great, so I booked because of that and also the price was more reasonable than most. We stayed 2 nights on our way back from a trip (via Miami airport). My husband thought it was just "ok". Rooms were very small. The furniture had no drawers for clothes...only a desk and nite stands. No dressers. You have to live out of your suitcase. We kind of tripped over our stuff. Bathroom was nice, but small. Evening desk clerk (male) was super friendly and helpful. Carlos, the weekday car valet, was also super. He carried our bags a ½ block to lobby. On Saturday when we checked out, another valet brought our car around and handed our keys to us in lobby. We tipped him, and he left. He didn't even take our carry-on 20' to our car. The desk clerk helped us. The best thing about it was the location. It was within walking distance to everything! (except the mall, which we had no interest in) We rented bicycles (rental racks all over the place) for 1hr and saw everything we wanted to. They pedaled very easy and smooth. Well worth it. Not sure if we'd stay there again due to size of room. It was fine for 2 nights. BTW, finding an empty parking space is almost nil, so you need to use valet and just walk or bike around the immediate area. They provided a beach bag, bch towels, robes and a safe in the closet. We used all of them. As one reviewer said, she wished they provided regular coffee maker rather than an expresso only. We agree.
Genuine Hotels.com guest review
2 night trip Jul 10, 2014
nursing360
US
5.0 / 5Outstanding
"Friendly staff and perfect rooms"
Very comfortable, clean and beautiful rooms. The best is how welcoming the staff is. They clearly care about the happiness of their guests. We arrived unprepared, knowing nothing about Miami, and they directed us to many great places, enough to make an awesome vacation week. Thanks for this great time !
Genuine Hotels.com guest review
3 night trip Jul 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Old School Ambiance"
I love that it's kinda hidden. Very polite and helpful staff. Rooms are spacious for SoBe and the price. The room keys are regular keys with a large sun keychain. They even hold them while you're out so you don't lose it. Would stay again
Genuine Hotels.com guest review
1 night trip Jul 4, 2014
Gigi
US
5.0 / 5Outstanding
"Great location, great rate, great staff"
Really enjoyed our stay in Miami. The location is PERFECT and we got a great rate. It's one block back from the beach strip with tons of restaurants and bars. The hotel itself is really cute. Less than 17 rooms I think and very nicely done. We noticed that from the room you could really hear people outside the room, but this only happened when people passed by the hallway, which was infrequent given the size of the hotel. We were also really pleased that it was SO quiet given the area! We'd opted for this hotel in lieu of others on the beach since we heard noise levels were high. I'm used to a Marriott / Westin / W - level hotel, and this was perfect.
Genuine Hotels.com guest review
1 night trip Jul 1, 2014
Jo
US
2.0 / 5Fair
"Not as portrayed in photos"
Overall we were very disappointed with the Impala. The photos on their website overstate the in person appearance. Our entry doors looked like an entrance to some service area. Definitely not a "wow" factor. There is also no elevator in the hotel, so you need to be prepared to lug your bags up and down by yourself. There was no staff to assist with bags. The sofa bed was very low quality and old. There is also no parking at this hotel. Valet parking option will run you $25 per day and the valet service was very disappointing. Took us an hour to get our car before leaving. I was very surprised this hotel had been rated as 4.1 - it was a 3.0 in my book.
Genuine Hotels.com guest review
1 night trip Jun 21, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Cozy Hotel"
I stayed at the Impala because it had good reviews on Hotels.com. I must say the reviews were pretty spot on. I had some trouble finding the place but other than that my stay was great. The front desk staff were very welcoming and helpful. Note there is a $25 a day cost to park your car with the valet. There is basically nowhere to park in Miami Beach so it really is the only option.
Genuine Hotels.com guest review
2 night trip Jun 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Personalized service"
Awesome location, great service, very reasonable, friendly staff, will stay at this place again
Genuine Hotels.com guest review
3 night romance trip Jun 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Charming, quiet hotel near beach, restaurants."
Loved our stay at the Impala on South Beach.This charming hotel is tucked away just two blocks from the beach, and easy to miss if you're not looking for it. The entrance is through a gate between two restaurants which opens up to a quiet garden and the hotel entrance. It's a classy place, but not pretentious, with the air of an Italian villa: lots of stone/marble/tile and hard woods. We had a standard queen room that was spacious with a sitting chair, writing desk, two closets, and mini-fridge. Very comfortable bed, linens, and quiet despite location. The bathroom was a bit more cramped generally (close the door if you care to sit on the toilet w/o banging your knees), but the large-open shower was certainly luxurious. Room had thermostat-controlled AC that kept us out-of-towners comfortable in the humidity. Other perks included a beach bag for use during our stay (with beach towels), complementary bottled water on check-in, and pretty awesome cushy robes perfect after a day in the waves. The staff was phenomenal: friendly, courteous, and very helpful in providing tips and directions for our stay. They also practice the older-style of holding your key at the desk when you go out, if you'd like one less thing to remember every day. It's a little thing, but made our stay just that much more enjoyable. Only downside of note: no apparent elevator to get to 2nd floor rooms. We're young and fit, so didn't mind hauling luggage upstairs, but could be concern for others.
Genuine Expedia guest review
Other trip Jun 12, 2014
Luke
US
4.0 / 5Excellent
"Great location. Walking distance to everything."
We had a great time. Close to the beach and restaurants.
Genuine Expedia guest review
Other trip Jun 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Great room and location"
Room was exceptionally clean as it's undergone a recent refurb, the rooms are on the small side but as we were only overnighting en route to the keys it was fine. The bed and bed linen were top class and we had a great nights sleep. If you don't know the area it could be a little difficult to find, so as long as you count the address number down from when you turn onto Collins Ave when you come of the causeway your be fine. There's a small car park about 30 yards away and there's a valet attendant on the lot, I wood recommend the hotel valet parking it's only $25 for 24 hours, so don't buy a ticket first. Location is great for the beach and bars and reaturants all of which are a short stroll. We would not hesitate to use this hotel again, ideally located, spotlessly clean with helpful and attentive staff at reception.
Genuine Hotels.com guest review
1 night business trip Jun 6, 2014
D Bell
US
5.0 / 5Outstanding
"very great price for this hotel"
just need to add a door hinge, so we can feel more security while sleeping at night, i use the chira to blocked the door so no one can open the door from outside
Genuine Hotels.com guest review
1 night romance trip Jun 5, 2014
Can
US
5.0 / 5Outstanding
"Perfect stay!"
From the moment we stepped foot in the hotel impala we enjoyed our stay. The rooms were a nice size and very clean. The bathrooms were updated and the shower was huge! For the location of the hotel it was very quiet. Romain was at the front desk and was so helpful and even helped us pick a restaurant for dinner. Overall we loved our time here and I would recommend it to anyone looking for the excitement of south beach but the quiet romantic side of things too.
Genuine Hotels.com guest review
1 night romance trip May 25, 2014
A Traveler
US
4.0 / 5Excellent
"Memorial Day Weekend Get Away..."
I enjoyed my stay at the Impala Hotel on Collins. If your looking for somewhere close to the beach, but still quiet this is the place. The staff was very helpful.
Genuine Hotels.com guest review
3 night trip with friends May 23, 2014
Donald D
US
5.0 / 5Outstanding
"Nice hotel seconds from beach and mansion night cl"
Very nice hotel I stayed for the night room was clean and cozy they gave me a free upgrade to a suite very nice staff
Genuine Expedia guest review
Other trip Apr 27, 2014
Alexandra
US
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