"Unfair treatment. Not satisfied."
Had a problem on the first night. Running water from an unknown source made it difficult to get rest. Had to increase the volume on the tv and radio to drown out the noise. Complained to management and next day was given another room. It was very inconvenient to have to pack our belongings and move to another room for a problem that the hotel already […] knew existed. The receptionist stated that house keeping was aware of the problem but could not do anything about it. We should have never been assigned this room if hotel knew that there was a problem. Informed receptionist at the desk about the inconvenience but was told that she would have adjusted the room rates but could not do so because our reservations were made online. She stated that she would notify the manager and have him call but manager never called. This was no way to treat customers no matter how they made their reservations. Read moreGenuine Hotels.com guest review
"Clean & Comfortable"
Enjoyed a one night stay with my daughter in a double room. Must be a new hotel, and included upscale features like granite countertops. The beds were very comfortable with fluffy warm duvets. Loved the mirrors in the bathroom - I could see the sides of my hair in the 120 degree mirrors, and if I opened the bathroom door into the bathroom, I could see […] the back in the full length mirror. Thoughtful design! Everything was very clean. The breakfast was better than average for similar hotels. We had cheese omelets and bagels, but there was also waffles, donuts, and the usual cereal and breads. Lots of amenities for the price! Will definitely stay there next time I'm in the area. Read moreGenuine Expedia guest review
Staff was very friendly and helpful. Complimentary breakfast was good. Pool was small but water was at least somewhat warm. Room was a good size and the suite actually had 2 tv's which was perfect. Would definitely stay again.Genuine Hotels.com guest review
I was very disapointed. I was looking forward to relaxing in the whirlpool only to find out the jets didn't work and the ones that did were not strong at all. That's only one of my disappointments.Genuine Hotels.com guest review
Room had no longe chair as said on line. Had to switch rooms for this as soon as I arrived their. Had no hot water to take shower at 9:30, 11:30 0r noon Saturday. Sunday was the same. Tried at different times again and still no hot water. Had to take bird bath with water from sink. The hot tub was broke and only just above warm water was in it with […] no circulation and no bubbles what so ever. The bill also was not corrected on the spot with the Sunday manager named Lily. They charged me regular price above what I had locked in and had charged my card before I had even checked out. Read moreGenuine Expedia guest review
"Good hotel for a business trip stay"
Booked a regular 2 bedroom suite, but was pleasantly surprised to be upgraded to a 2 room suite when I got there. The room was very nice and clean, but the bed was lumpy and I could hear the people upstairs walking around like they were coming through the ceiling. Overall, a pretty good stay and I would stay again for business.Genuine Hotels.com guest review
"Perfect for a teen girls' party"
My daughter wanted to invite lots of friends for a sleepover for her Sweet 16, and with a November birthday, she's never had a swimming activity. We did both! The indoor pool accommodated all the teens for the first part of the evening, we had pizza delivered, then about half spent the night. I booked 2 rooms, so I could supervise, but her sister and […] I could get some sleep on our own. The facilities were well-kept and clean, and the staff very friendly and helpful. Read moreGenuine Expedia guest review
Hotel was clean and comfortable and the staff was friendly. Hot breakfast was fairly typical but it was hot and well stocked and the coffee was great. The pool was clean and a good size for kids. Overall great hotel and I would stay there againGenuine Expedia guest review
"No hot water in Room 329"
Nice hotel but awoke to a cold surprise. No hot water in the room. Not at the sink nor in the shower. Made for an unpleasant start to a very cold day outside.Genuine Hotels.com guest review
A/C didn't work right and NO hot water in mornings.Genuine Expedia guest review
"Good comfortable hotel"
I plan on stay there every time I am in the area the fact the rooms have refrigerators and microwaves seal the deal.Genuine Hotels.com guest review
"Nice Saturday Night Stay"
We enjoyed our stay at the Hampton Inn Hoffman Estates. We checked in quite early (about 2) and were given a room that was clean, pleasant, and ready for our arrival. There were vacuums going in the hallway on our way up to our room and there were several rooms being cleaned near our room but the noise level was tolerable and was finished by about 3:00. […] The only drawback to our room were not the fault of the staff on hand and I will not hold them accountable but the bathroom floor tiles did not seem to be done correctly so each time we went in the bathroom there was a loud sound as the floor tile shifted and the grout was giving way. Other than that, no issues. The lobby and halls were quiet when we left at 5 for dinner and returned about midnight from our event. There was a minimal amount of noise on Sunday morning and there was a well stocked breakfast bar near the lobby when I went down at 9:30. The only improvement that could have been made is to have more seating on hand but it appeared as though perhaps a large group affiliated with a wedding from the previous night were having breakfast together one last time so maybe it was more people than are normally in on a Sunday morning. Read moreGenuine Expedia guest review
excellent except for the lame work out room.Genuine Hotels.com guest review
AwsomeGenuine Hotels.com guest review
There was a noise that kept me up all night. I believe it was a leaky toilet in the room above causing the pipes to make noise. This occurred every couple minutes all night! I called the desk a few times during the night and they said they heard the noise outside my room,but not above me. They did not offer another room. The the next day a different […] a different attendant lied and said no one heard any noise outside my room. I am very disappointed. Read moreGenuine Hotels.com guest review
"Nice Hotel, Comfortable Bed"
We were upgraded to a King Suite, which was nice, but just the luck of the draw. The hotel was clean, the breakfast was filling and the staff was nice. Unfortunately, the spa tub in the pool area was signed as out of order, even though there was water in it. I was really looking forward to a hot soak.That's why I gave the hotel facilities a rating of […] three. Read moreGenuine Expedia guest review
Poor service.Genuine Expedia guest review
My room was supposed to be a two bed suite. I got a one bed with not suite only took 20 bucks off. We were late to our engagement. I played for the room and they tell me its not ready so no keyGenuine Hotels.com guest review
"Only 30 minutes from Chicago"
The hotel was nice and new but the hallways smelled like cigarettes despite being on a non-smoking floor. Not terribly bad, but it did affect my perception of the property. The room itself did not smell at all. The breakfast buffet could have used some work. I have stayed at other Hampton Inns that offer breakfast and the food was better prepared. The […] staff was very nice and friendly. I would stay here again but I hope they do something about the cigarette smell. Read moreGenuine Hotels.com guest review
Good hotel, my only major complaint was the hot tub had very weak jets and was not the cleanest. My husband thought the bed was uncomfortable, but I liked it. This hotel does not have a restaurant and does not have in room movies to rent- which the hotels.com website said it has, so that was disappointing. Staff was great.Genuine Hotels.com guest review
The fitness room is minuscule. Otherwise, wonderful hotel, location, and amenities.Genuine Hotels.com guest review
We only stayed here for a couple nights, but it was very comfortable, clean, modern, and enjoyable. There is an indoor pool and whirlpool, and the self-service buffet breakfast is quite nice. If I had ANY criticism (and it's minor nitpicking at worst), it's that I wish they had a larger area to sit and eat breakfast and that the workout/exercise room […] is small with minimal equipment. But those are minor quibblew with what is otherwise a very pleasant, comfortable hotel experience. I would definitely recommend this property as a quality, affordable place to stay in the Schaumberg/Hoffman Estates area. Read moreGenuine Hotels.com guest review
Arrived late and left early the next day. Not much time to evaluate things. All seemed in good order.Genuine Hotels.com guest review
We enjoyed out stay overall, but the service was lacking. We called for towels and about 4 hours later we received them. The rooms were clean, but the walls were paper thin and you could hear everything.Genuine Hotels.com guest review
"Great hotel close to Legoland and Medievel Times."
staff was friendly, check in and out was speedy, room was very clean, modern and up to date.Genuine Expedia guest review
"best i've ever stayed"
Best room, best breakfast, kind staffGenuine Hotels.com guest review
It was a suite and fulfilled and exceeded every expectation!Genuine Expedia guest review
"Just a little more would make it perfect"
We mentioned it on our last visit. The cable TV listing shows TVJapan but it's not working. Last time TVJapan was listed but when I flip to it I got Chinese TV. This time I get no signal. You have a lot of Asian customers. We would like to be treated like we matter. Also, the bath tub drain was very slow.Genuine Hotels.com guest review
"Chicago suburb hotel"
We enjoyed the indoor pool & hot tub. The breakfast menu rotated & included waffles, oatmeal, eggs, yogurt and a variety of donuts--even biscuits and gravy somedays.Genuine Expedia guest review
"six flags trip"
The hotel was nice,we never had enough towels we had to call down to the front desk each day to get extra towels and wash clothes.the breakfast was okay..I would stay their again it was clean and comfortable..Genuine Hotels.com guest review
"I don't stay again"
Lot of noise .... Tv doesn't work ... ...................................................Genuine Expedia guest review
Located in a very nice area and great staff. Enjoyed shopping close by. Had planned on using shuttle service to area events, but learned upon checking in it only runs during the week.Genuine Expedia guest review
hotel staff was very pleasent at check in. the room was clean and comfortable. the pool area was clean with towels for our use. the breakfast selections were very good, although there was not enough seating for all the guests.Genuine Hotels.com guest review
Hotel was very nice. The eggs at breakfast were horrible though.Genuine Hotels.com guest review
Breakfast was free and they had a good selection of hot and cold foods. Loved that. The sink in our room was plugged. That is the reason for a lower rating. Front desk was friendly and helpful. Asked for recommendations for food. They gave us a 10.00 off coupon for a nearby restaurant that was excellent.Genuine Hotels.com guest review
Hotel clean and staff friendly. I had to report that the side door where out car was parked was broken and we couldn't get in with our key, so we had to prop the door when we went to our car. Fitness room was very small and any more than two people in the room was too crowded. I went for breakfast after a workout about 9:30 am and the eggs were not […] very tasty and not very warm. Things were not well marked and I couldn't find items easily. Coffee was out at that point and I sent my daughter down a little later and there still was not any decaf coffee. Even with all of the above the room was clean, there were plenty of towels and staff was friendly. Read moreGenuine Hotels.com guest review
"Very Good Place to Stay Highly Recommend"
This is an excellent hotel in every way from room comfort, hotel staff, and location especially for the price you won't find a better place to stayGenuine Hotels.com guest review
"large clean room and friendly staff"
Went with the larger room, was perfect for our family of four, clean and friendly staff. Breakfast was a busy place, but still beats having to go out.Genuine Hotels.com guest review
"July get together"
As always the time at the Hampton Inn was excellent. The staff, the rooms and the experience were top notch.Genuine Expedia guest review
The hotel staff was very pleasant and helpful.Genuine Hotels.com guest review
"Very pleasant modern hotel"
The hotel was very clean and contemporary. I loved the spacious bathroom. Quite a night atmosphere overall. My only suggestion is to not put a customer near the elevator, across from the ice machine and an exit door. The staff nicely move my room for these reasons.Genuine Hotels.com guest review
We had an amazing time in Chicago, the hotel staff was very friendly especially this guy that worked the front desk named Moe. Moe was very helpful and anytime we needed anything he was right there to assist.Genuine Expedia guest review
"Reasonable hotel outside expensive Chicago.."
My experience at Hampton Inn & Suites Chicago/Hoffman Estates was well worth it. The service was great and very accommodating. The value of money is reasonable and love the breakfast. The overall stay in this hotel is recommendable.Genuine Expedia guest review
"Reasonable distance from expensive Chicago.."
My stay at Hampton Inn & Suites Chicago/Hoffman Estates was worth it. The service was great and love the breakfast too. The price was reasonable and the overall accomodation was recommendable.Genuine Hotels.com guest review
"cold and wet"
fire alarm went off and we were all stuck standing outside in the rain for a while. also the pool is so small we couldn't use it with so many others in it.Genuine Hotels.com guest review
"Close to where a party was held for my Mother"
My family and I stayed overnight we were throwing a surprise party for my Mother. We had enough room for everyone to be comfortable watch some playoff games, my daughters used the pool and jacuzzi and it was close to fast food restaurants. The continental breakfast was nice. I would definetiley stay again. This would be a wonderful place to have a family […] reunion. Read moreGenuine Hotels.com guest review
"Nice Hotel Near Chicago"
The hotel was in a good location, close to restaurants and near Chicago. We appreciated that the parking was free and the facility was very clean. The breakfast was good, too. The fitness center was small, but adequate.Genuine Expedia guest review
"great family hotel"
Very clean and spacious. Staff was firendly and helpful. Free brakfast, menu was changed each day.Genuine Expedia guest review
A great place to stay. Very friendly staff always quick to help out.Genuine Hotels.com guest review
Very clean !!!! Had nice breakfast over all very nice thanks !!!!!Genuine Hotels.com guest review
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