The place was great. I wish there was an elevator to get luggage to the second floor rooms.Genuine Hotels.com guest review
"Great staff for the property"
Staff was very accomodating to an otherwise dissapointing stay; wiffi was down in the entire property which derailed my business trip a tad, staff tried diligently to provide alternatives that also fell short. The staff at this property seemed very focused on customer satisfaction. A dated property, not a lot of bells and whistles, but recently rennovated. […] I woudl stay again. Read moreGenuine Expedia guest review
The clerk was the most unprofessional and aggressive person I have ever experienced. When I questioned her on the 250$ damage deposit, she immediately threatened to call the POLICE!!!! When I asked to speak to her supervisor she immediately became sullen and surly. She refused to let me speak to her supervisor, put on her jacket and went outside […] to smoke. She would not check me in and refused to speak to me. I had to walk to the nearest gas station to call for a taxi. I was stranded for hours trying to locate another hotel at 11:00PM. As it turns out, this person IS the supervisor. Good luck. Unbelievable treatment. Read moreGenuine Expedia guest review
"Convenient to Airport"
Very convenient to the airport and good restaurants. A little dated, but lobby/bar/restaurant well done. Entry to room was on outside balcony. This worked for the weather at the time I was there, but may not in rain or cold.Genuine Hotels.com guest review
"Not a bad place to stay"
We stayed at the Ramada at the end of october, and Ramada had only taken over the hotel in mid-October. Most of the in-room items still carried the hotel's old name. I look for Ramada to make some significant changes to this hotel in the near future, but I also look for them to raise it's rate once the work is partially completed. It is a comfortable […] stay. No luxury, no overabundance of amenities, just a smaller, comfortable room. They do need to work on their included breakfast, though. If you're going to stay pay the extra five bucks a night to get restaurant's breakfast. Read moreGenuine Expedia guest review
Checked in at 7:30pm and out at 4:30 am so no opportunity to see the grounds.. Staff was terrific and restaurant was very satisfying.Genuine Expedia guest review
I will never go there or send anyone there. I want a full refund.Genuine Expedia guest review
"very clean and comfortable, great view of the riv"
great spot, pretty central to get any where without it costing much.Genuine Expedia guest review
Pleasant stay, good value.Genuine Hotels.com guest review
It was a very nice location with the river behind the hotel. Peaceful even with busy street in front.Genuine Hotels.com guest review
"Stayed one night on my way back from a trip"
Was flying in and out of Ottawa, and sought a place near the airport with a free shuttle and free or cheap parking. The Monterey fit the bill! Staff was uniformly very nice, shuttle service to airport was very prompt, and fast, and the room was reasonably comfortable if a little down at the heels (sheets were a tad scratchy). The room I was in behind […] the main building on the road was very quiet. I would stay there again, and have already recommended it to a friend, also flying in and out of O. Read moreGenuine Expedia guest review
"My first trip to Ottawa."
I was very pleasantly surprised by the hotel. It was a smaller, older hotel, but the room was updated and very comfortable. There were recent renovations, and some still underway, but the pool was clean, and the restaurant was reasonable and the food was good, although with limited choices. A small dock and firepit near the river looked to be in the […] process of being expanded. It was close to the airport, and very clean. I would stay there again without hesitation. Read moreGenuine Hotels.com guest review
General condition, cleanliness, continental breakfast and service below average.Genuine Hotels.com guest review
"took room to avoid rush hour traffic...early appt."
Comfortable and quiet. Had an early morning dr. appt.Genuine Hotels.com guest review
"Even better if you have a car"
Everything was perfect unless the restaurant and room service out of order.Genuine Hotels.com guest review
Response by Ramada Ottawa On The Rideau Thank you for giving us a five star rating. You are right, during your stay our restaurant is under renovation and the room service is not available. But please give us another opportunity to show to you our renovated restaurant that will open on the third week of May. For sure you will enjoy your stay with us and the excellent food in the restaurant. I am looking forward to serve you again in the nea future. Warm regards, Emily Verana Director of Guest Services
"It was fine, just incredibly misleading"
It was fine, just misleading. It's a motel not a hotel. The hotel is not close to main air port. Middle of nowhere Restaurant closed But room was fine Nicely remodeled Staff was fine. Pretty pricy considering it was not less than real airport hotel and it cost me $25 cab ride to get back because no shuttle! So I can't really recommend itGenuine Expedia guest review
"convenient location for what we were doing"
did have to change rooms because of noisy next door neighbour (not hotels fault). Hotel staff handled the situation in a very kind and timely manner. Grab and go breakfast a little pathetic - resteraunt under renovations so understand that was partly the reason.Genuine Expedia guest review
"Renovated rooms are well done"
After making my reservation, I mentioned to a friend that I was staying there. He had stayed there before and though he didn't offer specifics, he did say that he hoped my experience was better than his. I was skeptical. After calling from the Ottawa Airport for a shuttle pickup and being initially told that they had no one that could pick me up, well, […] I was concerned. I had chosen them especially because they supposedly claimed to have a shuttle. Luckily, they found someone to pick me up after all. From that moment on, my stay was quite pleasing. They are in the midst of renovating the entire property. I was placed in one of the newly finished rooms. The design and layout is very well done, modern and pleasing to the eye. The room was clean, and well appointed. Fit and finish was not the greatest though, and if I had hired a contractor at my house to do a renovation, he would be redoing a few things, but I digress; that's just my perfectionist craftsman tendencies surfacing.... The view out on the porch was of the river, and if I didn't know better, i would never have known that I was in the city. It felt like a resort in the mountains. I was wishing I could have spent a day or two more there. The staff was friendly, helpful, and efficient. Read moreGenuine Expedia guest review
"Hotel was marginal."
Not a 2 1/2 star as rated, more of a motel. Booked the stay to accommodate a quick sleep prior to an early flight. Picked the hotel for proximity to airport and free airport shuttle. Arrived at 8pm and was told that the shuttle had to be booked 'in advance'. Apparently the night before is not 'in advance'. Had to pay for a cab.Genuine Expedia guest review
"Simple but pleasing hotel."
I was comfortable and pleased with the customer service.Genuine Expedia guest review
"Ok Motel but overpriced."
The hotel, which honestly is a motel (not a hotel at all) is priced way too high for what it is. It's in the middle of nowhere and the set up and rooms are exactly like a motel. Pick up from airport is convenient though, and staff really friendly.Genuine Expedia guest review
"Old, dingy, & dirty"
The hotel was very old. The closest door was punched in. The carpet was very very dirty. Our feet was black with dirt. Also annoying part was the workers barged in even without checking out. This happened 3 times and they claimed that front desk told we are checked out. The free breakfast was the only good stuff.Genuine Hotels.com guest review
The hotel is newly renovated and the room looked great. Had an excellent brunch on Sunday morning. The mattress was perfect and the shower was good. Our room overlooked the river and had a nice view. The only criticism is that the renovations are so recent that the new floors were off-gasing and there was an odor. I would definitely stay there again […] in the future and I recommend the hotel. Read moreGenuine Hotels.com guest review
"don't judge the book by its cover!"
When I first got to the hotel and were directed to the first floor of one of their buildings, I was greeted by a hallway finished in old baby blue paint and matching ceramic tile. The kind you would expect in a hotel charging half the price. But opening the door was like stepping into another hotel. The rooms are amazing - brand new, with super comfy […] beds and new linens. The brand I use for business travel was recently renovated, and these rooms are very good knock-offs: everything from the color scheme to the feel and look of the beds. There was a wedding going on, but when we got into our room we could not hear anything. If you like dim sum, go to T&T. It's a 5 minute drive. I plan to come back next time I stay in the area. Read moreGenuine Hotels.com guest review
"Nice hotel, close to airport and great ambiance"
Stayed here after my flight was canceled and I was rebooked for 6am the next day. Had room with view of the canal which was very clean. New renovations look great! The Pine restaurant was fantastic with great food and friendly staff . Best part was the little sitting area they had with a wood fire-pit, right next to the canal, was a great place to unwind […] and not think about work for a bit! Read moreGenuine Expedia guest review
"Nice view of the Rideau Canal from the balcony..."
It is an older motel style place but we were offered a room in the newly renovated building closest to the Rideau Canal. It was very nice to be able to go on the balcony and sit and watch canoes and other small boats float by. It is also further from the highway so road noise was minimal. The modern upgrades in the room; tile, furniture, bathroom fixtures, […] and bedding and decor were very nice. Having a nice restaurant and outdoor patio on the same grounds were a definite plus; meant we didn't have to brave Ottawa traffic. We had a very early morning flight to catch so we didn't get to partake of the "continental" breakfast but we've had enough of those to know it wasn't much of a loss. A little disappointed that the next door Tim Horton's wasn't open until 6 am either..... but I guess that isn't a high volume enough roadway to warrant a 24 hr Timmies. We did not check out the fitness facilities, sauna, whirlpool or check out the pool. Thought it was nice that they had a firepit area with chairs over by the dock....you could pretend you were camping ! All in all, it was a very good experience for us and reasonably priced for a big city, near the airport accommodation. They also offered us free parking of our car for the 4 days we were gone. Although they do not have a shuttle service to the airport as yet; they did arrange to have a taxi pick us up at our building in the morning. Read moreGenuine Expedia guest review
We enjoyed our stay and found it very quiet and relaxing just what we needed after a long drive from Windsor. We found the room was kept very clean, the resturant was very courteous staff.Genuine Hotels.com guest review
calm and accessble but al little bit dirtyGenuine Hotels.com guest review
"Adequate hotel for a short visit"
This is an older hotel and we have stayed here several times. It is more than adequate for a weekend visit. It is clean, close to major thoroughfares and the staff are very accommodating.Genuine Hotels.com guest review
"near Ottawa airport"
Friendly, good serviceGenuine Hotels.com guest review
"Should be "The Monterey MOTEL""
I would classify this as a Motel. It's separated into four buildings, all with outside entrances and a detached restaurant. While two of the buildings are riverside, the views from most of the rooms are obscured by large trees. On my first night the toilet ran every few minutes, but after alerting the front desk it was taken care of quickly. Only Building […] 2 had ice and vending machines. Not a bad place to stay and the location is good. Read moreGenuine Expedia guest review
"Nice location...comfortable rooms..."
The location of the hotel by the river is great. Apart from the location, the rooms were clean and comfortable. I stayed here for a night and overall a thumbs up for the hotel.Genuine Hotels.com guest review
"WHAT A VIEW"
THE VIEW WAS AMAZING AND HAD A NICE TIME OTHER THAN THE VERY BEGINNING WHEN SERVICE WAS SLOW. I WOULD STAY AGAIN.Genuine Hotels.com guest review
"East South Side of Ottawa"
Reasonable hotel for location. Nothing fancy but did the job.Genuine Hotels.com guest review
Liked hotel. We had a second floor room. Heard quite a bit of noise from guests walking around in room above ours. Also, hotel is in flight path of planes landing at Ottawa airport. Lots of noise from planes landing early in morning.Genuine Hotels.com guest review
"too expensive for that price"
I stayed there with my family for a few nights, the price is too high compared with the quality of service, the breakfast is rationed and you always have to ask for bread, butter or milk. the location itself is a bit too far from the place we had to visit and shopping we had to make. the rooms are though relatively comfortable and the personnel quite […] attentive to our requests. Rooms don't have microwave or anything to boil water. Avoid this hotel if you have a large family and if you are used to a US continental breakfast. Read moreGenuine Hotels.com guest review
Room was clean and manager was very nice, this is the second time I have stayed there and would stay there again. I arrived late both occasions and left early so cannot comment on the resturaunt.Genuine Hotels.com guest review
Very nice room overlooking Rideau River. Overall very good value. Nice restaurant with an outdoor patio.Genuine Hotels.com guest review
They were very helpful to usGenuine Hotels.com guest review
"Beautiful location....in need of repair"
We were in town for a hockey game and then skate on the Rideau. We were VERY disappointed that the hot tub was out of order. It was one of the main reasons we chose this hotel, along with location/neighborhood. The food in the small dining area was surprisingly good (we just had a few appetizers). When we told the attendant at check out about our disappointment […] with the hot tub not functioning, they did not offer any kind of reconciliation. We won't return. There are too many other choices. Read moreGenuine Hotels.com guest review
The room was clean but there was a cold draft and was hard to keep at a comfortable temperature but everything else was goodGenuine Hotels.com guest review
"Excluded from my hotel list"
Too expensive for the service provided. Not recommended in winter season, room too cold or too hot, AC noisy, snow at room door, no covered parking and no security rooms open to public any one can reach rooms.Genuine Hotels.com guest review
"Nice hotel.... Except in winter"
Overall was a good stay but it was in December and the room had an airconditioner/heater unit for main heating. It was very loud and only kicked off for 20-30 seconds. Finally we just turned it off and woke up later in the night and had to turn it on because it was so cold. The room was nice, bed was comfortable... If go back, but in the summer mon […] ths Read moreGenuine Hotels.com guest review
"Ramada on Rideau good stay"
Great bed, only problem was no Hot Water!Genuine Hotels.com guest review
"A motel experience in a hotel world"
Not what I was expecting (2-storey motel bldgs w/out an elevator), but a pretty location and my room was new and very clean. Very likeable staff, but procedural and guest info mistakes were made.Genuine Expedia guest review
"New Renovations equals great comfort."
The hotel was very clean with friendly staff but separate buildings require walking outside (it was cold) when going between rooms and service area. Breakfast and airport shuttle don't start until 7am. so if you have an early flight you will have to call a cab.Genuine Hotels.com guest review
"OK motel if you get a room on the river side"
Staff were very friendly and accommodating. Appreciated the revision to a river side room.Genuine Expedia guest review
"Mattress' too narrow."
We kept tripping and stubbing our toes on the bottom of the bed frames. It is hard to believe that they were double beds. It seemed like it was 3/4 mattress' on a double bed frame And the frames were sticking out past the mattress'.Genuine Hotels.com guest review
"Thumbs up for Ramada on Prince of Wales"
No complaints, we had a nice stayGenuine Hotels.com guest review
"Good location and value"
Everything was good except for television cable reception....very poor. Noise from people above a little annoying. Will ask for room on second floor next time! Breakfast was good and lots of room and china service in the breakfast room. We would stay there again.Genuine Hotels.com guest review
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