Pleasant stay, good value.Genuine Hotels.com guest review
It was a very nice location with the river behind the hotel. Peaceful even with busy street in front.Genuine Hotels.com guest review
"My first trip to Ottawa."
I was very pleasantly surprised by the hotel. It was a smaller, older hotel, but the room was updated and very comfortable. There were recent renovations, and some still underway, but the pool was clean, and the restaurant was reasonable and the food was good, although with limited choices. A small dock and firepit near the river looked to be in the […] process of being expanded. It was close to the airport, and very clean. I would stay there again without hesitation. Read moreGenuine Hotels.com guest review
General condition, cleanliness, continental breakfast and service below average.Genuine Hotels.com guest review
"took room to avoid rush hour traffic...early appt."
Comfortable and quiet. Had an early morning dr. appt.Genuine Hotels.com guest review
"Even better if you have a car"
Everything was perfect unless the restaurant and room service out of order.Genuine Hotels.com guest review
Response by Monterey Hotel Thank you for giving us a five star rating. You are right, during your stay our restaurant is under renovation and the room service is not available. But please give us another opportunity to show to you our renovated restaurant that will open on the third week of May. For sure you will enjoy your stay with us and the excellent food in the restaurant. I am looking forward to serve you again in the nea future. Warm regards, Emily Verana Director of Guest Services
"It was fine, just incredibly misleading"
It was fine, just misleading. It's a motel not a hotel. The hotel is not close to main air port. Middle of nowhere Restaurant closed But room was fine Nicely remodeled Staff was fine. Pretty pricy considering it was not less than real airport hotel and it cost me $25 cab ride to get back because no shuttle! So I can't really recommend itGenuine Expedia guest review
"convenient location for what we were doing"
did have to change rooms because of noisy next door neighbour (not hotels fault). Hotel staff handled the situation in a very kind and timely manner. Grab and go breakfast a little pathetic - resteraunt under renovations so understand that was partly the reason.Genuine Expedia guest review
"Renovated rooms are well done"
After making my reservation, I mentioned to a friend that I was staying there. He had stayed there before and though he didn't offer specifics, he did say that he hoped my experience was better than his. I was skeptical. After calling from the Ottawa Airport for a shuttle pickup and being initially told that they had no one that could pick me up, well, […] I was concerned. I had chosen them especially because they supposedly claimed to have a shuttle. Luckily, they found someone to pick me up after all. From that moment on, my stay was quite pleasing. They are in the midst of renovating the entire property. I was placed in one of the newly finished rooms. The design and layout is very well done, modern and pleasing to the eye. The room was clean, and well appointed. Fit and finish was not the greatest though, and if I had hired a contractor at my house to do a renovation, he would be redoing a few things, but I digress; that's just my perfectionist craftsman tendencies surfacing.... The view out on the porch was of the river, and if I didn't know better, i would never have known that I was in the city. It felt like a resort in the mountains. I was wishing I could have spent a day or two more there. The staff was friendly, helpful, and efficient. Read moreGenuine Expedia guest review
"Hotel was marginal."
Not a 2 1/2 star as rated, more of a motel. Booked the stay to accommodate a quick sleep prior to an early flight. Picked the hotel for proximity to airport and free airport shuttle. Arrived at 8pm and was told that the shuttle had to be booked 'in advance'. Apparently the night before is not 'in advance'. Had to pay for a cab.Genuine Expedia guest review
"Simple but pleasing hotel."
I was comfortable and pleased with the customer service.Genuine Expedia guest review
"Ok Motel but overpriced."
The hotel, which honestly is a motel (not a hotel at all) is priced way too high for what it is. It's in the middle of nowhere and the set up and rooms are exactly like a motel. Pick up from airport is convenient though, and staff really friendly.Genuine Expedia guest review
"Old, dingy, & dirty"
The hotel was very old. The closest door was punched in. The carpet was very very dirty. Our feet was black with dirt. Also annoying part was the workers barged in even without checking out. This happened 3 times and they claimed that front desk told we are checked out. The free breakfast was the only good stuff.Genuine Hotels.com guest review
The hotel is newly renovated and the room looked great. Had an excellent brunch on Sunday morning. The mattress was perfect and the shower was good. Our room overlooked the river and had a nice view. The only criticism is that the renovations are so recent that the new floors were off-gasing and there was an odor. I would definitely stay there again […] in the future and I recommend the hotel. Read moreGenuine Hotels.com guest review
"don't judge the book by its cover!"
When I first got to the hotel and were directed to the first floor of one of their buildings, I was greeted by a hallway finished in old baby blue paint and matching ceramic tile. The kind you would expect in a hotel charging half the price. But opening the door was like stepping into another hotel. The rooms are amazing - brand new, with super comfy […] beds and new linens. The brand I use for business travel was recently renovated, and these rooms are very good knock-offs: everything from the color scheme to the feel and look of the beds. There was a wedding going on, but when we got into our room we could not hear anything. If you like dim sum, go to T&T. It's a 5 minute drive. I plan to come back next time I stay in the area. Read moreGenuine Hotels.com guest review
"Nice hotel, close to airport and great ambiance"
Stayed here after my flight was canceled and I was rebooked for 6am the next day. Had room with view of the canal which was very clean. New renovations look great! The Pine restaurant was fantastic with great food and friendly staff . Best part was the little sitting area they had with a wood fire-pit, right next to the canal, was a great place to unwind […] and not think about work for a bit! Read moreGenuine Expedia guest review
"Nice view of the Rideau Canal from the balcony..."
It is an older motel style place but we were offered a room in the newly renovated building closest to the Rideau Canal. It was very nice to be able to go on the balcony and sit and watch canoes and other small boats float by. It is also further from the highway so road noise was minimal. The modern upgrades in the room; tile, furniture, bathroom fixtures, […] and bedding and decor were very nice. Having a nice restaurant and outdoor patio on the same grounds were a definite plus; meant we didn't have to brave Ottawa traffic. We had a very early morning flight to catch so we didn't get to partake of the "continental" breakfast but we've had enough of those to know it wasn't much of a loss. A little disappointed that the next door Tim Horton's wasn't open until 6 am either..... but I guess that isn't a high volume enough roadway to warrant a 24 hr Timmies. We did not check out the fitness facilities, sauna, whirlpool or check out the pool. Thought it was nice that they had a firepit area with chairs over by the dock....you could pretend you were camping ! All in all, it was a very good experience for us and reasonably priced for a big city, near the airport accommodation. They also offered us free parking of our car for the 4 days we were gone. Although they do not have a shuttle service to the airport as yet; they did arrange to have a taxi pick us up at our building in the morning. Read moreGenuine Expedia guest review
We enjoyed our stay and found it very quiet and relaxing just what we needed after a long drive from Windsor. We found the room was kept very clean, the resturant was very courteous staff.Genuine Hotels.com guest review
calm and accessble but al little bit dirtyGenuine Hotels.com guest review
"Adequate hotel for a short visit"
This is an older hotel and we have stayed here several times. It is more than adequate for a weekend visit. It is clean, close to major thoroughfares and the staff are very accommodating.Genuine Hotels.com guest review
"near Ottawa airport"
Friendly, good serviceGenuine Hotels.com guest review
"Should be "The Monterey MOTEL""
I would classify this as a Motel. It's separated into four buildings, all with outside entrances and a detached restaurant. While two of the buildings are riverside, the views from most of the rooms are obscured by large trees. On my first night the toilet ran every few minutes, but after alerting the front desk it was taken care of quickly. Only Building […] 2 had ice and vending machines. Not a bad place to stay and the location is good. Read moreGenuine Expedia guest review
"Nice location...comfortable rooms..."
The location of the hotel by the river is great. Apart from the location, the rooms were clean and comfortable. I stayed here for a night and overall a thumbs up for the hotel.Genuine Hotels.com guest review
"WHAT A VIEW"
THE VIEW WAS AMAZING AND HAD A NICE TIME OTHER THAN THE VERY BEGINNING WHEN SERVICE WAS SLOW. I WOULD STAY AGAIN.Genuine Hotels.com guest review
"East South Side of Ottawa"
Reasonable hotel for location. Nothing fancy but did the job.Genuine Hotels.com guest review
Liked hotel. We had a second floor room. Heard quite a bit of noise from guests walking around in room above ours. Also, hotel is in flight path of planes landing at Ottawa airport. Lots of noise from planes landing early in morning.Genuine Hotels.com guest review
"too expensive for that price"
I stayed there with my family for a few nights, the price is too high compared with the quality of service, the breakfast is rationed and you always have to ask for bread, butter or milk. the location itself is a bit too far from the place we had to visit and shopping we had to make. the rooms are though relatively comfortable and the personnel quite […] attentive to our requests. Rooms don't have microwave or anything to boil water. Avoid this hotel if you have a large family and if you are used to a US continental breakfast. Read moreGenuine Hotels.com guest review
Room was clean and manager was very nice, this is the second time I have stayed there and would stay there again. I arrived late both occasions and left early so cannot comment on the resturaunt.Genuine Hotels.com guest review
Very nice room overlooking Rideau River. Overall very good value. Nice restaurant with an outdoor patio.Genuine Hotels.com guest review
The continental breakfasts could have been better!Genuine Hotels.com guest review
"Pretty setting for a family gathering"
While the exterior of the hotel and the carpeting in the hotel rooms could use an update, overall, this is a hotel staffed with courteous, helpful, cheerful staff who try very hard to please. The setting is lovely and the overall amenities in the rooms are as one would expect.Genuine Hotels.com guest review
Overall our stay was good. I will consider staying here next time I'm in Ottawa.Genuine Hotels.com guest review
The windows had no screens, so the air conditioning was on and off all night resulting in no sleep. The grounds are in need of repair and a camper was leaking sludge on the driveway which emitted a foul odour.Genuine Hotels.com guest review
"Good nights sleep"
Very clean and had a quiet room. Had a good nights sleep after a long drive and busy day. Breakfast was good but a little slow in replenishing the breakfast food and dishes. Overalk a nice place to stay.Genuine Hotels.com guest review
it was average hotel. It was good for the price.Genuine Hotels.com guest review
Did not like the fact that there was no elevator. Did not like the fact the ice machine was in a different building.Genuine Hotels.com guest review
"2 night stay"
This hotel has all renovated room and although small they are very nice, we had a beautiful view of the river and there was a sitting area with fire pit to enjoy the view . Nice swimming pool with towel service . I would recommend this hotel for the view alone just beautifull . Make sure to book a river viewGenuine Hotels.com guest review
"Close to airport and free shuttle"
The staff went out of their way to help. Although the restaurant closed at 10:00pm, we were allowed to remain there to watch TV. Shuttle service was excellent.Genuine Hotels.com guest review
"Decent place to stay!"
Outside is deceiving. Room we stayed in was newly renovated and clean. Shower/toilet is very narrow and limited renovations done in this area. Wi-fi was a decent strength when we arrived. Didn't work late at night or in the morning. Reported it to front desk and the man was rude. Overall, not a bad place to stay. Would definitely return. Continental […] breakfast was toast, cereal, danish, muffins, yogurt, fresh fruit, juice and coffee and tea. Read moreGenuine Hotels.com guest review
"Good and Getting Better"
I was enticed to stay here by the posted photos - and for the most part they lived up to expectations. This property is undergoing renovations and is being seriously improved. The rooms are great. The staff was courteous and helpful. Only two small comments the wifi services in my end room was terrible, apparently furthest from the router and an adjustable […] shower head would have been nice. The grounds are great as is the breakfast service (free continental included and an upsell to a full hot breakfast at check-in for $5- take the upgrade, it's worth it.). The outdoor pool is large and clean it needs some TLC to get it back to first rate, but I expect this is coming. This location is far from the city centre but convenient access to major roads in all directions. On the plus side, it is a quiet, relaxing location. I would definitely stay here again. Read moreGenuine Hotels.com guest review
The hotel was recently renovated. Not bad. The grounds are still being worked on and they are not considering guest visuals. for example there is a large dump unit overflowing with garbage near one unit. it should be emptied not allowed to create a negative visual. There are piles of building material (gravel, etc) in the parking area which is not kept […] contained. They used large round pebbles for a slanted walkway down to the river. While it looks nice it is VERY difficult to walk on and will probably cause falls. Just dumb stuff like that. The restaurant offered interesting choices but just wasn't first class. The grilled lettuce caesar salad was just plain weird. The people were friendly and helpful. The pricing was good for the area. All in all I would stay there again. Read moreGenuine Hotels.com guest review
All the bed linen was white and looked very clean. No dusty bedspreads or blankets. The staff were friendly although we ordered the full breakfast and they were somewhat confused about serving us.Genuine Hotels.com guest review
"Beautiful rooms, mediocre service"
Very clean rooms. Updated decor. Nice lobby. Good selection at breakfast. The downfall was the service. I had called two days before and the day before our stay to inquire about early check in. We were attending a 2pm wedding that we had travelled 2 hours to get to. Having been promised early check in, we did not get ready at home, as we were to be […] able to get ready at the hotel at 12:30 (rather than the 3pm normal check in). Arrived at the hotel to find out that early check in would not be available. The girl at the desk was entirely unhelpful and refused to provide any assistance to us. When I explained that I had called twice ahead of time and was told to arrive at 12:30 because we had a 2pm wedding, her response was "Well apparently everyone needs early check-in for some wedding today". According to her they had "given away" the available room with early-check-in because someone was there before us and asked for it that morning. Had we known that we would not be able to check in early we would have gotten ready ahead of time and not driven out of our way to go to the hotel first. The most disappointing part was the lack of professionalism by the front-desk person - no offer of somewhere else to get ready, no apology for the error, no concession made for the inconvenience. Read moreGenuine Hotels.com guest review
"Good Location overlooking the river"
On second floor and overhead third floor was noisy.Bathroom walls needed to be cleaned. Older part of hotel needed some outdoor maintenance and the parking lot was full of potholes. Front desk staff very friendly. Reasonable rates.Genuine Hotels.com guest review
The hotel was ok. The room was nice, comfortable and renovated. It was more like a motel feeling to it, lots of vacationers. I was travelling for business, so lots of people making noise is not my first choice.Genuine Expedia guest review
I stayed only one night and was very happy with my stay. I especially appreciated that when i explained to the desk staff that I had just arrived on an overnight flight from BC and was very exhausted, they did their very best to get a room cleaned for me a bit earlier than usual. I had really no compaints or concerns.Genuine Expedia guest review
"Nice Hotel near the meeting I was attending."
The rooms were clean , the staff were pleasant and the breakfasts were good. It was close to were I was meeting and also near good eating places.Genuine Expedia guest review
"No shuttle, no pool, no restaurant!"
We booked this hotel specifically for the airport shuttle service since we had a lot of luggage. When we arrived, we called the hotel and found out the driver had called in sick that night. We had to order a minivan from the taxi company and it cost $40 one way. The hotel only gave us $10 for our troubles. They did have a shuttle for us in the morning […] back to the airport. We were also looking forward to the pool and having dinner at the restaurant, however both were closed. The room was fine, double beds are tight for 2 people, but it was clean. I would definitely stay elsewhere if you are looking for a quick night at an airport hotel. Read moreGenuine Expedia guest review
"Going to be nice when all the renovations are done"
Nice room, lots of renovations going on. Beautiful view of the river.Genuine Expedia guest review
"Nice & Quite place"
I enjoyed my stay. It was nice and quite place. Room need a little bit cleanses.Genuine Expedia guest review
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