"My first trip to Ottawa."
I was very pleasantly surprised by the hotel. It was a smaller, older hotel, but the room was updated and very comfortable. There were recent renovations, and some still underway, but the pool was clean, and the restaurant was reasonable and the food was good, although with limited choices. A small dock and firepit near the river looked to be in the […] process of being expanded. It was close to the airport, and very clean. I would stay there again without hesitation. Read moreGenuine Hotels.com guest review
General condition, cleanliness, continental breakfast and service below average.Genuine Hotels.com guest review
"took room to avoid rush hour traffic...early appt."
Comfortable and quiet. Had an early morning dr. appt.Genuine Hotels.com guest review
"Even better if you have a car"
Everything was perfect unless the restaurant and room service out of order.Genuine Hotels.com guest review
Response by Monterey Hotel Thank you for giving us a five star rating. You are right, during your stay our restaurant is under renovation and the room service is not available. But please give us another opportunity to show to you our renovated restaurant that will open on the third week of May. For sure you will enjoy your stay with us and the excellent food in the restaurant. I am looking forward to serve you again in the nea future. Warm regards, Emily Verana Director of Guest Services
"It was fine, just incredibly misleading"
It was fine, just misleading. It's a motel not a hotel. The hotel is not close to main air port. Middle of nowhere Restaurant closed But room was fine Nicely remodeled Staff was fine. Pretty pricy considering it was not less than real airport hotel and it cost me $25 cab ride to get back because no shuttle! So I can't really recommend itGenuine Expedia guest review
"convenient location for what we were doing"
did have to change rooms because of noisy next door neighbour (not hotels fault). Hotel staff handled the situation in a very kind and timely manner. Grab and go breakfast a little pathetic - resteraunt under renovations so understand that was partly the reason.Genuine Expedia guest review
"Renovated rooms are well done"
After making my reservation, I mentioned to a friend that I was staying there. He had stayed there before and though he didn't offer specifics, he did say that he hoped my experience was better than his. I was skeptical. After calling from the Ottawa Airport for a shuttle pickup and being initially told that they had no one that could pick me up, well, […] I was concerned. I had chosen them especially because they supposedly claimed to have a shuttle. Luckily, they found someone to pick me up after all. From that moment on, my stay was quite pleasing. They are in the midst of renovating the entire property. I was placed in one of the newly finished rooms. The design and layout is very well done, modern and pleasing to the eye. The room was clean, and well appointed. Fit and finish was not the greatest though, and if I had hired a contractor at my house to do a renovation, he would be redoing a few things, but I digress; that's just my perfectionist craftsman tendencies surfacing.... The view out on the porch was of the river, and if I didn't know better, i would never have known that I was in the city. It felt like a resort in the mountains. I was wishing I could have spent a day or two more there. The staff was friendly, helpful, and efficient. Read moreGenuine Expedia guest review
"Hotel was marginal."
Not a 2 1/2 star as rated, more of a motel. Booked the stay to accommodate a quick sleep prior to an early flight. Picked the hotel for proximity to airport and free airport shuttle. Arrived at 8pm and was told that the shuttle had to be booked 'in advance'. Apparently the night before is not 'in advance'. Had to pay for a cab.Genuine Expedia guest review
"Simple but pleasing hotel."
I was comfortable and pleased with the customer service.Genuine Expedia guest review
"Ok Motel but overpriced."
The hotel, which honestly is a motel (not a hotel at all) is priced way too high for what it is. It's in the middle of nowhere and the set up and rooms are exactly like a motel. Pick up from airport is convenient though, and staff really friendly.Genuine Expedia guest review
"Old, dingy, & dirty"
The hotel was very old. The closest door was punched in. The carpet was very very dirty. Our feet was black with dirt. Also annoying part was the workers barged in even without checking out. This happened 3 times and they claimed that front desk told we are checked out. The free breakfast was the only good stuff.Genuine Hotels.com guest review
The hotel is newly renovated and the room looked great. Had an excellent brunch on Sunday morning. The mattress was perfect and the shower was good. Our room overlooked the river and had a nice view. The only criticism is that the renovations are so recent that the new floors were off-gasing and there was an odor. I would definitely stay there again […] in the future and I recommend the hotel. Read moreGenuine Hotels.com guest review
"don't judge the book by its cover!"
When I first got to the hotel and were directed to the first floor of one of their buildings, I was greeted by a hallway finished in old baby blue paint and matching ceramic tile. The kind you would expect in a hotel charging half the price. But opening the door was like stepping into another hotel. The rooms are amazing - brand new, with super comfy […] beds and new linens. The brand I use for business travel was recently renovated, and these rooms are very good knock-offs: everything from the color scheme to the feel and look of the beds. There was a wedding going on, but when we got into our room we could not hear anything. If you like dim sum, go to T&T. It's a 5 minute drive. I plan to come back next time I stay in the area. Read moreGenuine Hotels.com guest review
"Nice hotel, close to airport and great ambiance"
Stayed here after my flight was canceled and I was rebooked for 6am the next day. Had room with view of the canal which was very clean. New renovations look great! The Pine restaurant was fantastic with great food and friendly staff . Best part was the little sitting area they had with a wood fire-pit, right next to the canal, was a great place to unwind […] and not think about work for a bit! Read moreGenuine Expedia guest review
"Nice view of the Rideau Canal from the balcony..."
It is an older motel style place but we were offered a room in the newly renovated building closest to the Rideau Canal. It was very nice to be able to go on the balcony and sit and watch canoes and other small boats float by. It is also further from the highway so road noise was minimal. The modern upgrades in the room; tile, furniture, bathroom fixtures, […] and bedding and decor were very nice. Having a nice restaurant and outdoor patio on the same grounds were a definite plus; meant we didn't have to brave Ottawa traffic. We had a very early morning flight to catch so we didn't get to partake of the "continental" breakfast but we've had enough of those to know it wasn't much of a loss. A little disappointed that the next door Tim Horton's wasn't open until 6 am either..... but I guess that isn't a high volume enough roadway to warrant a 24 hr Timmies. We did not check out the fitness facilities, sauna, whirlpool or check out the pool. Thought it was nice that they had a firepit area with chairs over by the dock....you could pretend you were camping ! All in all, it was a very good experience for us and reasonably priced for a big city, near the airport accommodation. They also offered us free parking of our car for the 4 days we were gone. Although they do not have a shuttle service to the airport as yet; they did arrange to have a taxi pick us up at our building in the morning. Read moreGenuine Expedia guest review
We enjoyed our stay and found it very quiet and relaxing just what we needed after a long drive from Windsor. We found the room was kept very clean, the resturant was very courteous staff.Genuine Hotels.com guest review
calm and accessble but al little bit dirtyGenuine Hotels.com guest review
"Adequate hotel for a short visit"
This is an older hotel and we have stayed here several times. It is more than adequate for a weekend visit. It is clean, close to major thoroughfares and the staff are very accommodating.Genuine Hotels.com guest review
"near Ottawa airport"
Friendly, good serviceGenuine Hotels.com guest review
"Should be "The Monterey MOTEL""
I would classify this as a Motel. It's separated into four buildings, all with outside entrances and a detached restaurant. While two of the buildings are riverside, the views from most of the rooms are obscured by large trees. On my first night the toilet ran every few minutes, but after alerting the front desk it was taken care of quickly. Only Building […] 2 had ice and vending machines. Not a bad place to stay and the location is good. Read moreGenuine Expedia guest review
"Nice location...comfortable rooms..."
The location of the hotel by the river is great. Apart from the location, the rooms were clean and comfortable. I stayed here for a night and overall a thumbs up for the hotel.Genuine Hotels.com guest review
"WHAT A VIEW"
THE VIEW WAS AMAZING AND HAD A NICE TIME OTHER THAN THE VERY BEGINNING WHEN SERVICE WAS SLOW. I WOULD STAY AGAIN.Genuine Hotels.com guest review
"East South Side of Ottawa"
Reasonable hotel for location. Nothing fancy but did the job.Genuine Hotels.com guest review
Liked hotel. We had a second floor room. Heard quite a bit of noise from guests walking around in room above ours. Also, hotel is in flight path of planes landing at Ottawa airport. Lots of noise from planes landing early in morning.Genuine Hotels.com guest review
"too expensive for that price"
I stayed there with my family for a few nights, the price is too high compared with the quality of service, the breakfast is rationed and you always have to ask for bread, butter or milk. the location itself is a bit too far from the place we had to visit and shopping we had to make. the rooms are though relatively comfortable and the personnel quite […] attentive to our requests. Rooms don't have microwave or anything to boil water. Avoid this hotel if you have a large family and if you are used to a US continental breakfast. Read moreGenuine Hotels.com guest review
Room was clean and manager was very nice, this is the second time I have stayed there and would stay there again. I arrived late both occasions and left early so cannot comment on the resturaunt.Genuine Hotels.com guest review
Very nice room overlooking Rideau River. Overall very good value. Nice restaurant with an outdoor patio.Genuine Hotels.com guest review
The continental breakfasts could have been better!Genuine Hotels.com guest review
"Pretty setting for a family gathering"
While the exterior of the hotel and the carpeting in the hotel rooms could use an update, overall, this is a hotel staffed with courteous, helpful, cheerful staff who try very hard to please. The setting is lovely and the overall amenities in the rooms are as one would expect.Genuine Hotels.com guest review
"Good and Getting Better"
I was enticed to stay here by the posted photos - and for the most part they lived up to expectations. This property is undergoing renovations and is being seriously improved. The rooms are great. The staff was courteous and helpful. Only two small comments the wifi services in my end room was terrible, apparently furthest from the router and an adjustable […] shower head would have been nice. The grounds are great as is the breakfast service (free continental included and an upsell to a full hot breakfast at check-in for $5- take the upgrade, it's worth it.). The outdoor pool is large and clean it needs some TLC to get it back to first rate, but I expect this is coming. This location is far from the city centre but convenient access to major roads in all directions. On the plus side, it is a quiet, relaxing location. I would definitely stay here again. Read moreGenuine Hotels.com guest review
The hotel was recently renovated. Not bad. The grounds are still being worked on and they are not considering guest visuals. for example there is a large dump unit overflowing with garbage near one unit. it should be emptied not allowed to create a negative visual. There are piles of building material (gravel, etc) in the parking area which is not kept […] contained. They used large round pebbles for a slanted walkway down to the river. While it looks nice it is VERY difficult to walk on and will probably cause falls. Just dumb stuff like that. The restaurant offered interesting choices but just wasn't first class. The grilled lettuce caesar salad was just plain weird. The people were friendly and helpful. The pricing was good for the area. All in all I would stay there again. Read moreGenuine Hotels.com guest review
All the bed linen was white and looked very clean. No dusty bedspreads or blankets. The staff were friendly although we ordered the full breakfast and they were somewhat confused about serving us.Genuine Hotels.com guest review
"Beautiful rooms, mediocre service"
Very clean rooms. Updated decor. Nice lobby. Good selection at breakfast. The downfall was the service. I had called two days before and the day before our stay to inquire about early check in. We were attending a 2pm wedding that we had travelled 2 hours to get to. Having been promised early check in, we did not get ready at home, as we were to be […] able to get ready at the hotel at 12:30 (rather than the 3pm normal check in). Arrived at the hotel to find out that early check in would not be available. The girl at the desk was entirely unhelpful and refused to provide any assistance to us. When I explained that I had called twice ahead of time and was told to arrive at 12:30 because we had a 2pm wedding, her response was "Well apparently everyone needs early check-in for some wedding today". According to her they had "given away" the available room with early-check-in because someone was there before us and asked for it that morning. Had we known that we would not be able to check in early we would have gotten ready ahead of time and not driven out of our way to go to the hotel first. The most disappointing part was the lack of professionalism by the front-desk person - no offer of somewhere else to get ready, no apology for the error, no concession made for the inconvenience. Read moreGenuine Hotels.com guest review
"Good Location overlooking the river"
On second floor and overhead third floor was noisy.Bathroom walls needed to be cleaned. Older part of hotel needed some outdoor maintenance and the parking lot was full of potholes. Front desk staff very friendly. Reasonable rates.Genuine Hotels.com guest review
"Typical 3 Star Hotel"
Overall this hotel is a normal and typical 3 star hotel. They are currently doing some renovations so some of the rooms may not be as lavish as shown on their website. Even with that said, the rooms were nice and the beds were comfortable. One plus, I will give the hotel is that there is Tim Hortons next door.Genuine Hotels.com guest review
"Quiet hotel. Very handy to everything."
Hotel staff were very obliging when the room was mixed up due to a pet friendly room. Would highly recommend the hotel for family.Genuine Expedia guest review
The hotel restaurant was under renovation so the brekfast was not a large selection but was ok for contenentail.Genuine Hotels.com guest review
"Wonderful amenities, friendly staff."
This has to have been one of the best hotel experiences I've had. The staff were friendly and accommodating. The room was the cleanest I've ever seen. We asked for a third towel the first night, and they gave us a third without asking the second night. Towels were extremely fresh. The beds were beyond comfortable. We blew a fuse in our room using two […] hair dryers (given recent renovations, it wasn't a surprise) and it was fixed within 5min. The restaurant was closed due to renos, but that did not affect us. Overall, the location was gorgeous, and we were very comfortable. Highly recommended!! Read moreGenuine Hotels.com guest review
"The Monterey, Ottawa"
Small bed, location far from major things. If you stay there, must have a car. No restaurant. You can get some sort of breakfast standing up in the lobby and eating in your hands. The desk is manned 24x7 and staff are friendlyGenuine Expedia guest review
I picked this hotel for its proximity to where I needed to be, which was quite far from any local attractions. This is really just a freshened up motel with a couple of two-storey buildings sandwiched between a busy road and the river bank. The room was clean and furnishings are relatively new. The restaurant was closed for renovations and the simple […] breakfast was served right in the tiny hotel lobby. Geese on the river made quite a lot of noise in the morning. Read moreGenuine Hotels.com guest review
"Best seen in the light"
I book the stay for my University girls flying home. They confirmed the room was clean comfortable and up to date, Standard continental breakfast. The only issue was that the hotel was not able to confirm that they could provide a shuttle to the Airport...in the end they did come through. In the morning the girls were surprised to find the hotel backing […] onto a lovely river. I hope that I will get the opportunity to stay here myself. Read moreGenuine Hotels.com guest review
Response by Monterey Hotel Thank you for posting your review. We value and appreciate your comments. We are pleased that you enjoyed your stay with us and looking forward to serve you again. Warm regards, Emily Verana Directoor of Guest Services
This hotel met our requirements for a one night stay to attend a family function.Genuine Expedia guest review
Response by Monterey Hotel Thank you for taking time to write a review. I appreciate your comments and look forward to hosting you again in the future. Warm regards, Emily Verana Director of Guest Services
Great room but toilet was loose and rocked back and forth, i had to grab my plyers and tighten the bolts on the toilet.Genuine Hotels.com guest review
Response by Monterey Hotel Thank you for taking time to write a review. We appreiate and value your comments. I do apologized for the inconvinience of the loose toilet. I make sure that It will be fixed accordingly. I am looking forward to welcoming you back in the future to regain your confidence in our services and product. Warm regards, Emily Verana Director of Guest Services
"Adequate hotel in convenient location"
All we needed was a clean, comfortable place to sleep that would accept a dog and that's what we got.Genuine Expedia guest review
Response by Monterey Hotel Thank you for choosing the Monterey Hotel. We are happy that you enjoyed your comfortable stay with us. We hope you will come back and visit us again in the future. Warm regards, Emily Verana Director of Guest Services
"Very small room for 2 peoples"
I rented a room with 2 beds, as we were 2 persons, no space in our room and only one chair. We arrived Friday April 11th, the TV was Ok., but the Saturday night the TV was not working, the guy from the front desk came fast to try to repair, but He was not a specialist for it. I do not come back again in this hotel. Geneviève from MontréalGenuine Hotels.com guest review
Response by Monterey Hotel Hello Genevieve, I would like to take this opportunity to say Thank You for taking time to write a review. We strive to offer the best t product that we possibly can to our guest. Maybe next time I can offer you our deluxe room which is bigger than the room that you occupied. I do apologized for the inconvinience in regards to Tv in the room. I hope you can give us another chance to serve you again. Warm regards, Emily Verana Manager
Our sleep was disturbed by very noises people coming in at 11:45 p.m. The sound proofing is very poor between rooms....perhaps they should space their guests more carefully.for our next visit we will be arriving around 1:00 p.m. And we will be very quiet because of our experience....hopefully we will not have neighbours.Also for years we have enjoyed […] the evening meal before our sleep and departure to the airport....but we were not aware that the restaurant was under renovations.... this also affected the complimentary breakfast.we will continue to use the Monterrey as the staff is amazing but hope they will listen to our suggestions. Read moreGenuine Hotels.com guest review
Response by Monterey Hotel Hi Isobel, I really appreciate your time to give us a review. As the manager of the hotel, I'll always listen and very open for suggestions. Me and the rest of the management team will do our best to deal with the concerns that you mentioned. I would be happy to see you and talk to you in personn in your next reservation. Having said that, I would like to say a BIG THANK YOU for your continous patronage at Monterey Hotel.
Reasonable rates...very nice stayGenuine Hotels.com guest review
Response by Monterey Hotel Hello Karen, Thank you for your recent review of The Monterey Hotel. We are happy that you enjoy your stay with us. We are looking forward to serve you again in the future.
"Nice hotel, scenic river and close to the airport"
The shuttle service was great and always on time. They allowed my pet to stay which meant a lot to me. The continental breakfast foods were fresh and the staff treated me with respect and answered all my inquiries without hesitation.Genuine Expedia guest review
Response by Monterey Hotel Hi Dave, Thank you for taking time to write a review for Monterey Hotel. It is our pleasure to serve you to the best that we can and we appreciate that you acknowledge the good service of our people. We will do our best to continue to serve every guest , the best that we can. Hope to see you again for your future visit in Ottawa.
"Seasonal Facility? Didn't see that advertised!"
This is an apartment block converted to a motel. A "Hotel" has hallways, a "Motel" you drive up to your room and all doors open up outside. The walls were soundproof but the floors are paper thin...you can hear everything upstairs. The staff admitted that the restaurant and bar were CLOSED despite being front and center on their website. This made the […] night go by really slow. This place was a Free Shuttle to the Airport and a room, expect anything else and you are dreaming about their website. Read moreGenuine Expedia guest review
Response by Monterey Hotel Thank you for your recent review. We take all the comments and recommendations seriously, actions and solutions will be handled accordingly. I sincerely appreciate your comment because this is an opportunity for us to improve in any way.
"Room with a tranquil view"
I happened to be in the city on business during the last winter blast. I spent over an hour in traffic just to get from Hwy 416 to the hotel. I chose the Monteray predominantly based on proximity to my work and the reviews of chain hotels in the area. My first impression (though predominantly snow-covered) was that the dated exterior belied the modern […] furnishings and fixtures (slightly different than the norm) of the renovated interior. After my nasty 6 hour drive, i picked up some take -out dinner and proceeded to unwind and fall in love with the serene view. Everything was of course snow-covered and the river frozen, but i would definitely welcome sitting on the private balcony after a long drive or day at work when the better weather returns. Considering the weather, the stay would have been perfect if the restaurant hadn't been closed for renovations. Read moreGenuine Expedia guest review
Response by Monterey Hotel Hi JB, Thank you for your recent review of The Monterey Hotel. We are happy that you have found the Monterey to be a great city hotel. We are so happy that you enjoyed the serene view directly from your room balcony. I am looking forward to welcoming you back for your next business trip to Ottawa.
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