"Satisfaction but ..."
For the most part, many employees at the Ramada Ottawa On The Rideau are guests-oriented but there were a few bad apples in addition to some guests. There were a few tongue-in-cheek comments made at this hotel and also, too many finger-pointing comments. That is not professional at all and when supposedly, employees, guests and ... subscribe to this, […] then, it becomes an unfortunate situation for everyone.Then, one has to forget about this wishy-washy melodrama and carry on with his or her own life. Finally, a sincere thank you for the excellent service to all my friend-employees at the Ramada Ottawa On The Rideau who came into contact with me or serve me everyday with their wonderful smile. You are the best because you act intellingently at your workplace. God bless you all and your family! A last word to the owner of the Ramada Ottawa On The Rideau: It was an exquisite pleasure meeting you sir.You are a successful businessman like my grandfather. It was unfortunate that we had to leave under those circumstances. Life goes on. I have already turn the page. I have a last question for you, sir. Do you believe everything that you read or hear? I am a smart person and I do not believe everything that I hear or read. Good luck to you as a businessman with all of your future endeavours! Whatever the nature of them all. Thank you once again for your hospitality! To be a good, honest and sincere friend, you first have to be your best friend. Read moreGenuine Hotels.com guest review
"Excellent location near Ottawa"
Newly renovated. Nice room accommodations. Good location for staying just outside Ottawa if leaving/arriving.Genuine Hotels.com guest review
"Stayed one night. Met our needs."
Breakfast special great - but could have had longer hours 6-10 am.Genuine Expedia guest review
"lovely next to the river"
very friendly and efficient staff. Great meal although somewhat expensive. Nice to walk down to river and sit in chairs by riverGenuine Expedia guest review
Nice renovated rooms, location close to downtown if you have a car . Upgrade your breakfast , it's worth the extra bucks .Genuine Expedia guest review
"Front desk staff was unpleasant"
The hotel room was nice, but there was a problem with the floor above our room. Every time a person took a step in the room above our room, there was a loud creaking sound, waking us up in the middle of the night, when people had to use the bathroom. We also had a difficult time falling asleep, as it sounded like elephants were walking on the floor […] above us. When we mentioned it at check-out time, the staff showed no compassion. The lady at the reception, at check-in time was also unfriendly and never even smiled or made us feel welcome. They had a wedding at the hotel while we were there, so they have moved our breakfast time back, from 7 to 9 am, on a SUNDAY. Who wants to get up for breakfast that early on a sunday? We felt "second best", because the wedding guests had priority and were served breakfast at a later time. Read moreGenuine Expedia guest review
"Close to the airport but that's all"
Staff were very helpful and friendly. Unfortunately if you have luggage the rooms on the second floor do make things easy with no elevator. In the morning someone attempted to come into my room (no knocking, ran away immediately) which fortunately was stopped by the chain I had put in place. After that I grabbed my luggage and left. Will not be bac […] k. Read moreGenuine Expedia guest review
"Updated and great staff"
Stayed in late September 2014. Recently renovated it looks like. For the $$ it's hard to beat. 5 minute shuttle to the airport. Staff did their job well. No complaints and would stay again.Genuine Expedia guest review
The hotel was very very nice. The services were great the location was perfect. I would like to also add and thank the front desk lady (Amanda). Helped us have a great honey moon by helping us with a really nice room and directing us to some of the most amazing places we have ever seen.Genuine Hotels.com guest review
"Nice hotel overlooking river"
Thoroughly enjoyed our stay - nice view from deck overlooking the river - very good breakfast upgrade and all staff we were in contact with were quite pleasantGenuine Expedia guest review
"One night stand"
Rooms on ground floor very noisy, with movements from above.Genuine Hotels.com guest review
"Near The Metropolitan Bible Church"
Nice, clean place to stay. Near Airport and restaurants. Would go there again.Genuine Expedia guest review
Carpets were stained, sink tap was broken, extractor in the bathroom was really old and loud, and the staff wasn't that friendly or helpfulGenuine Hotels.com guest review
"Steamed over a cold breakfast"
Lovely location and pleasant stay. Only glitch was the special offer to upgrade our complimentary breakfasts to a hot meal for a small charge. We arrived late and I opted for this when we first arrived but in the morning we decided to eat late and have only the continental breakfast and asked if we could simply chose this option on the next morning. […] We were told absolutely not; we had to use it on this date as it was not refundable and non transferable due to restaurant meal planning. I took the matter to the guest services manager who flatly refused to even consider it. I could not believe how obtuse these staff members could be over such a small charge and issue. We decided to eat continental for the remainder of our stay. Read moreGenuine Hotels.com guest review
"One night business stop over"
The room was great and the food was excellent. I was disappointed by the ambiance of the restaurant which I found very univiting however, the staff was excellent. If they could make the restaurant atmosphere as good as the food they serve I would stay there againfGenuine Hotels.com guest review
"Great hotel for the airport"
Had a very good evening at this hotel, once we found it. The signage was not very visible and we drove right by it. The room was clean, comfortable, beds were great. Breakfast was very good and we appreciated the opportunity to upgrade to a full meal.Genuine Expedia guest review
Outside is dated but interior has been refurbished and is comfortable and clean looking. Bathroom a little on the small size.Genuine Hotels.com guest review
"Hotel stay in Ottawa"
Disappointed with the general degree of condition of the hotel. Needs some upgrading.Genuine Expedia guest review
"A total scam."
They pretended to have an airport shuttle, which turned out to be a cab I had to pay for.Genuine Expedia guest review
I attended a wedding reception held at the hotel. The food was fine, actually quite good for a wedding in a banquet situation. However, we had to beg twice for an ice bucket for the white wine. Eventually settled for an ice water pitcher. The young Lady at the front desk was superb with our request for an early check-in. Accommodating, kind and thoughtful. […] A real winner from a hospitality point of view. She should be praised. The A/C in the room was fine, on MAX, when it really was not that hot. It is not really a hotel but more of a revamped Motel. Linens in our refurbished room were impeccable. Good value for the money. Read moreGenuine Hotels.com guest review
Good position close to the city good size rooms clean and tidy staff helpful and pleasantGenuine Hotels.com guest review
Overall our stay was good. I will consider staying here next time I'm in Ottawa.Genuine Hotels.com guest review
The windows had no screens, so the air conditioning was on and off all night resulting in no sleep. The grounds are in need of repair and a camper was leaking sludge on the driveway which emitted a foul odour.Genuine Hotels.com guest review
"Good nights sleep"
Very clean and had a quiet room. Had a good nights sleep after a long drive and busy day. Breakfast was good but a little slow in replenishing the breakfast food and dishes. Overalk a nice place to stay.Genuine Hotels.com guest review
"Newly renovated rooms"
The newly renovated rooms added a clean modern feel to our stay, coupled with the great rates, free breakfast and the outdoor pool it was a beautiful stay.Genuine Expedia guest review
"Still a motel, not a hotel yet"
Upon check in, their records shows I was only booked for one night. I had to show them the Expedia written confirmation, prepaid for two nights. Eventually they honored the room for two nights. The room is located just off the highway, noisy. Wifi was weak, going on and off. The temperature control on the a/c could not be adjusted, had to call front […] desk. After waiting for 15 min and two phone calls, staff arrived and adjusted the temperature with a remote control. Bathroom was very tiny, linen not soft. Squeaky box spring when I turn. Breakfast room too small to serve a full house hotel/motel. I was told to move during breakfast when I had only one croissant left to finish. Read moreGenuine Expedia guest review
"Service seemed to be of prime interest to staff."
Would stay there again as I felt safe in a clean environment with good facilities. Continental breakfast could have provided a little more. Shuttle could serve the nearby Fallowfield VIA Rail station if a patron required it (on demand only) as there does exist more than one mode of transportation (air!) Cost me $15 in taxi from hotel to train stati […] on. Read moreGenuine Expedia guest review
it was average hotel. It was good for the price.Genuine Hotels.com guest review
Did not like the fact that there was no elevator. Did not like the fact the ice machine was in a different building.Genuine Hotels.com guest review
"2 night stay"
This hotel has all renovated room and although small they are very nice, we had a beautiful view of the river and there was a sitting area with fire pit to enjoy the view . Nice swimming pool with towel service . I would recommend this hotel for the view alone just beautifull . Make sure to book a river viewGenuine Hotels.com guest review
"Close to airport and free shuttle"
The staff went out of their way to help. Although the restaurant closed at 10:00pm, we were allowed to remain there to watch TV. Shuttle service was excellent.Genuine Hotels.com guest review
"Hotel right on the river"
Great location on the river. Basic room accommodationsGenuine Expedia guest review
enjoyed our stay here, even there was a little mixup with our reservation, they handled it greatGenuine Expedia guest review
"Decent place to stay!"
Outside is deceiving. Room we stayed in was newly renovated and clean. Shower/toilet is very narrow and limited renovations done in this area. Wi-fi was a decent strength when we arrived. Didn't work late at night or in the morning. Reported it to front desk and the man was rude. Overall, not a bad place to stay. Would definitely return. Continental […] breakfast was toast, cereal, danish, muffins, yogurt, fresh fruit, juice and coffee and tea. Read moreGenuine Hotels.com guest review
Not too many hotels near Hunt Club and Prince of Wales. Since I have to go there for work and stay a couple of nights, The Monterey is within walking distance from the intersection and offers all the basic amenities. Continental breakfast is nice. Reception staff very friendly. It is more a motel than a hotel but offers a nice dining room, (although […] limited menu), small gym, pool, free wifi. Read moreGenuine Expedia guest review
"Good and Getting Better"
I was enticed to stay here by the posted photos - and for the most part they lived up to expectations. This property is undergoing renovations and is being seriously improved. The rooms are great. The staff was courteous and helpful. Only two small comments the wifi services in my end room was terrible, apparently furthest from the router and an adjustable […] shower head would have been nice. The grounds are great as is the breakfast service (free continental included and an upsell to a full hot breakfast at check-in for $5- take the upgrade, it's worth it.). The outdoor pool is large and clean it needs some TLC to get it back to first rate, but I expect this is coming. This location is far from the city centre but convenient access to major roads in all directions. On the plus side, it is a quiet, relaxing location. I would definitely stay here again. Read moreGenuine Hotels.com guest review
The hotel was recently renovated. Not bad. The grounds are still being worked on and they are not considering guest visuals. for example there is a large dump unit overflowing with garbage near one unit. it should be emptied not allowed to create a negative visual. There are piles of building material (gravel, etc) in the parking area which is not kept […] contained. They used large round pebbles for a slanted walkway down to the river. While it looks nice it is VERY difficult to walk on and will probably cause falls. Just dumb stuff like that. The restaurant offered interesting choices but just wasn't first class. The grilled lettuce caesar salad was just plain weird. The people were friendly and helpful. The pricing was good for the area. All in all I would stay there again. Read moreGenuine Hotels.com guest review
All the bed linen was white and looked very clean. No dusty bedspreads or blankets. The staff were friendly although we ordered the full breakfast and they were somewhat confused about serving us.Genuine Hotels.com guest review
Nice hotel with resort like settings. great outdoor pool and close driving distance to the heart of Ottawa.Genuine Expedia guest review
"Beautiful rooms, mediocre service"
Very clean rooms. Updated decor. Nice lobby. Good selection at breakfast. The downfall was the service. I had called two days before and the day before our stay to inquire about early check in. We were attending a 2pm wedding that we had travelled 2 hours to get to. Having been promised early check in, we did not get ready at home, as we were to be […] able to get ready at the hotel at 12:30 (rather than the 3pm normal check in). Arrived at the hotel to find out that early check in would not be available. The girl at the desk was entirely unhelpful and refused to provide any assistance to us. When I explained that I had called twice ahead of time and was told to arrive at 12:30 because we had a 2pm wedding, her response was "Well apparently everyone needs early check-in for some wedding today". According to her they had "given away" the available room with early-check-in because someone was there before us and asked for it that morning. Had we known that we would not be able to check in early we would have gotten ready ahead of time and not driven out of our way to go to the hotel first. The most disappointing part was the lack of professionalism by the front-desk person - no offer of somewhere else to get ready, no apology for the error, no concession made for the inconvenience. Read moreGenuine Hotels.com guest review
"convenient hotel in the middle of nowhere"
just a conveniently located hotel, close to the place of business. Reasonable rate, dinner menu rather short but fair.Genuine Expedia guest review
Monterey Hotel was ideal for me, overnight accommodation with airport shuttle at a reasonable rate.Genuine Expedia guest review
"convenient location from airport"
Easy to find. Got in late, left early. New office area very nice. Room clean and comfortableGenuine Expedia guest review
"nice hotel close to USA Embassy"
polite staff, clean room, simple breakfast, quite neighborhood, near the river, family friendly atmosphereGenuine Expedia guest review
The hotel met my need for overnight accommodation between flights. I arrived at midnight from Yellowknife NT and left the next morning for Moncton NB.Genuine Expedia guest review
"Good Location overlooking the river"
On second floor and overhead third floor was noisy.Bathroom walls needed to be cleaned. Older part of hotel needed some outdoor maintenance and the parking lot was full of potholes. Front desk staff very friendly. Reasonable rates.Genuine Hotels.com guest review
"Nice and quiet. Cozy"
Came in late Left early Quick getaway Clean Bathroom was clean This is the second time we stayed. Really love the spotGenuine Expedia guest review
The hotel was ok. The room was nice, comfortable and renovated. It was more like a motel feeling to it, lots of vacationers. I was travelling for business, so lots of people making noise is not my first choice.Genuine Expedia guest review
"Convenient to everything and a suburban location."
Quiet and comfortable.easy check-in and out.Tim Hortons right there which lets you get a quick breakfast and get going.Genuine Expedia guest review
I stayed only one night and was very happy with my stay. I especially appreciated that when i explained to the desk staff that I had just arrived on an overnight flight from BC and was very exhausted, they did their very best to get a room cleaned for me a bit earlier than usual. I had really no compaints or concerns.Genuine Expedia guest review
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