it was average hotel. It was good for the price.Genuine Hotels.com guest review
Did not like the fact that there was no elevator. Did not like the fact the ice machine was in a different building.Genuine Hotels.com guest review
"2 night stay"
This hotel has all renovated room and although small they are very nice, we had a beautiful view of the river and there was a sitting area with fire pit to enjoy the view . Nice swimming pool with towel service . I would recommend this hotel for the view alone just beautifull . Make sure to book a river viewGenuine Hotels.com guest review
"Close to airport and free shuttle"
The staff went out of their way to help. Although the restaurant closed at 10:00pm, we were allowed to remain there to watch TV. Shuttle service was excellent.Genuine Hotels.com guest review
"Hotel right on the river"
Great location on the river. Basic room accommodationsGenuine Expedia guest review
enjoyed our stay here, even there was a little mixup with our reservation, they handled it greatGenuine Expedia guest review
"Decent place to stay!"
Outside is deceiving. Room we stayed in was newly renovated and clean. Shower/toilet is very narrow and limited renovations done in this area. Wi-fi was a decent strength when we arrived. Didn't work late at night or in the morning. Reported it to front desk and the man was rude. Overall, not a bad place to stay. Would definitely return. Continental […] breakfast was toast, cereal, danish, muffins, yogurt, fresh fruit, juice and coffee and tea. Read moreGenuine Hotels.com guest review
Not too many hotels near Hunt Club and Prince of Wales. Since I have to go there for work and stay a couple of nights, The Monterey is within walking distance from the intersection and offers all the basic amenities. Continental breakfast is nice. Reception staff very friendly. It is more a motel than a hotel but offers a nice dining room, (although […] limited menu), small gym, pool, free wifi. Read moreGenuine Expedia guest review
"Good and Getting Better"
I was enticed to stay here by the posted photos - and for the most part they lived up to expectations. This property is undergoing renovations and is being seriously improved. The rooms are great. The staff was courteous and helpful. Only two small comments the wifi services in my end room was terrible, apparently furthest from the router and an adjustable […] shower head would have been nice. The grounds are great as is the breakfast service (free continental included and an upsell to a full hot breakfast at check-in for $5- take the upgrade, it's worth it.). The outdoor pool is large and clean it needs some TLC to get it back to first rate, but I expect this is coming. This location is far from the city centre but convenient access to major roads in all directions. On the plus side, it is a quiet, relaxing location. I would definitely stay here again. Read moreGenuine Hotels.com guest review
The hotel was recently renovated. Not bad. The grounds are still being worked on and they are not considering guest visuals. for example there is a large dump unit overflowing with garbage near one unit. it should be emptied not allowed to create a negative visual. There are piles of building material (gravel, etc) in the parking area which is not kept […] contained. They used large round pebbles for a slanted walkway down to the river. While it looks nice it is VERY difficult to walk on and will probably cause falls. Just dumb stuff like that. The restaurant offered interesting choices but just wasn't first class. The grilled lettuce caesar salad was just plain weird. The people were friendly and helpful. The pricing was good for the area. All in all I would stay there again. Read moreGenuine Hotels.com guest review
All the bed linen was white and looked very clean. No dusty bedspreads or blankets. The staff were friendly although we ordered the full breakfast and they were somewhat confused about serving us.Genuine Hotels.com guest review
Nice hotel with resort like settings. great outdoor pool and close driving distance to the heart of Ottawa.Genuine Expedia guest review
"Beautiful rooms, mediocre service"
Very clean rooms. Updated decor. Nice lobby. Good selection at breakfast. The downfall was the service. I had called two days before and the day before our stay to inquire about early check in. We were attending a 2pm wedding that we had travelled 2 hours to get to. Having been promised early check in, we did not get ready at home, as we were to be […] able to get ready at the hotel at 12:30 (rather than the 3pm normal check in). Arrived at the hotel to find out that early check in would not be available. The girl at the desk was entirely unhelpful and refused to provide any assistance to us. When I explained that I had called twice ahead of time and was told to arrive at 12:30 because we had a 2pm wedding, her response was "Well apparently everyone needs early check-in for some wedding today". According to her they had "given away" the available room with early-check-in because someone was there before us and asked for it that morning. Had we known that we would not be able to check in early we would have gotten ready ahead of time and not driven out of our way to go to the hotel first. The most disappointing part was the lack of professionalism by the front-desk person - no offer of somewhere else to get ready, no apology for the error, no concession made for the inconvenience. Read moreGenuine Hotels.com guest review
"convenient hotel in the middle of nowhere"
just a conveniently located hotel, close to the place of business. Reasonable rate, dinner menu rather short but fair.Genuine Expedia guest review
Monterey Hotel was ideal for me, overnight accommodation with airport shuttle at a reasonable rate.Genuine Expedia guest review
"convenient location from airport"
Easy to find. Got in late, left early. New office area very nice. Room clean and comfortableGenuine Expedia guest review
"nice hotel close to USA Embassy"
polite staff, clean room, simple breakfast, quite neighborhood, near the river, family friendly atmosphereGenuine Expedia guest review
The hotel met my need for overnight accommodation between flights. I arrived at midnight from Yellowknife NT and left the next morning for Moncton NB.Genuine Expedia guest review
"Good Location overlooking the river"
On second floor and overhead third floor was noisy.Bathroom walls needed to be cleaned. Older part of hotel needed some outdoor maintenance and the parking lot was full of potholes. Front desk staff very friendly. Reasonable rates.Genuine Hotels.com guest review
"Nice and quiet. Cozy"
Came in late Left early Quick getaway Clean Bathroom was clean This is the second time we stayed. Really love the spotGenuine Expedia guest review
The hotel was ok. The room was nice, comfortable and renovated. It was more like a motel feeling to it, lots of vacationers. I was travelling for business, so lots of people making noise is not my first choice.Genuine Expedia guest review
"Convenient to everything and a suburban location."
Quiet and comfortable.easy check-in and out.Tim Hortons right there which lets you get a quick breakfast and get going.Genuine Expedia guest review
I stayed only one night and was very happy with my stay. I especially appreciated that when i explained to the desk staff that I had just arrived on an overnight flight from BC and was very exhausted, they did their very best to get a room cleaned for me a bit earlier than usual. I had really no compaints or concerns.Genuine Expedia guest review
"Nice Hotel near the meeting I was attending."
The rooms were clean , the staff were pleasant and the breakfasts were good. It was close to were I was meeting and also near good eating places.Genuine Expedia guest review
"No shuttle, no pool, no restaurant!"
We booked this hotel specifically for the airport shuttle service since we had a lot of luggage. When we arrived, we called the hotel and found out the driver had called in sick that night. We had to order a minivan from the taxi company and it cost $40 one way. The hotel only gave us $10 for our troubles. They did have a shuttle for us in the morning […] back to the airport. We were also looking forward to the pool and having dinner at the restaurant, however both were closed. The room was fine, double beds are tight for 2 people, but it was clean. I would definitely stay elsewhere if you are looking for a quick night at an airport hotel. Read moreGenuine Expedia guest review
"Going to be nice when all the renovations are done"
Nice room, lots of renovations going on. Beautiful view of the river.Genuine Expedia guest review
"Nice & Quite place"
I enjoyed my stay. It was nice and quite place. Room need a little bit cleanses.Genuine Expedia guest review
"A completely positive experience."
This was a 3 night stay, last minute booking with no prior knowledge of the hotel. The restaurant, which I was told by friends has a good reputation, was closed for renovations. However there's a Tim Horton's within a hundred meters or so, which was fine for that type of thing. It's a large complex, with several motel style but handsome brick buildings; […] the parking is in front of the unit. The room was new or newly renovated and was very clean, attractive and comfortable. The grounds were immaculately kept, with picnic tables under the trees. My motive for choosing this particular hotel was primarily its location, close to the airport, and on the Rideau River, which I know to be a lovely and historically important waterway. Because of spring flooding the floating docks were pulled ashore but would be a distinct asset when launched after the high water period. The staff were polite and helpful and even salvaged a last minute transportation disaster by driving me to the airport in their shuttle van in time to make my flight. Read moreGenuine Expedia guest review
"Typical 3 Star Hotel"
Overall this hotel is a normal and typical 3 star hotel. They are currently doing some renovations so some of the rooms may not be as lavish as shown on their website. Even with that said, the rooms were nice and the beds were comfortable. One plus, I will give the hotel is that there is Tim Hortons next door.Genuine Hotels.com guest review
"Quiet hotel. Very handy to everything."
Hotel staff were very obliging when the room was mixed up due to a pet friendly room. Would highly recommend the hotel for family.Genuine Expedia guest review
The hotel restaurant was under renovation so the brekfast was not a large selection but was ok for contenentail.Genuine Hotels.com guest review
"Wonderful amenities, friendly staff."
This has to have been one of the best hotel experiences I've had. The staff were friendly and accommodating. The room was the cleanest I've ever seen. We asked for a third towel the first night, and they gave us a third without asking the second night. Towels were extremely fresh. The beds were beyond comfortable. We blew a fuse in our room using two […] hair dryers (given recent renovations, it wasn't a surprise) and it was fixed within 5min. The restaurant was closed due to renos, but that did not affect us. Overall, the location was gorgeous, and we were very comfortable. Highly recommended!! Read moreGenuine Hotels.com guest review
"The Monterey, Ottawa"
Small bed, location far from major things. If you stay there, must have a car. No restaurant. You can get some sort of breakfast standing up in the lobby and eating in your hands. The desk is manned 24x7 and staff are friendlyGenuine Expedia guest review
I picked this hotel for its proximity to where I needed to be, which was quite far from any local attractions. This is really just a freshened up motel with a couple of two-storey buildings sandwiched between a busy road and the river bank. The room was clean and furnishings are relatively new. The restaurant was closed for renovations and the simple […] breakfast was served right in the tiny hotel lobby. Geese on the river made quite a lot of noise in the morning. Read moreGenuine Hotels.com guest review
"Best seen in the light"
I book the stay for my University girls flying home. They confirmed the room was clean comfortable and up to date, Standard continental breakfast. The only issue was that the hotel was not able to confirm that they could provide a shuttle to the Airport...in the end they did come through. In the morning the girls were surprised to find the hotel backing […] onto a lovely river. I hope that I will get the opportunity to stay here myself. Read moreGenuine Hotels.com guest review
Response by Ramada Ottawa On The Rideau Thank you for posting your review. We value and appreciate your comments. We are pleased that you enjoyed your stay with us and looking forward to serve you again. Warm regards, Emily Verana Directoor of Guest Services
This hotel met our requirements for a one night stay to attend a family function.Genuine Expedia guest review
Response by Ramada Ottawa On The Rideau Thank you for taking time to write a review. I appreciate your comments and look forward to hosting you again in the future. Warm regards, Emily Verana Director of Guest Services
Great room but toilet was loose and rocked back and forth, i had to grab my plyers and tighten the bolts on the toilet.Genuine Hotels.com guest review
Response by Ramada Ottawa On The Rideau Thank you for taking time to write a review. We appreiate and value your comments. I do apologized for the inconvinience of the loose toilet. I make sure that It will be fixed accordingly. I am looking forward to welcoming you back in the future to regain your confidence in our services and product. Warm regards, Emily Verana Director of Guest Services
"Adequate hotel in convenient location"
All we needed was a clean, comfortable place to sleep that would accept a dog and that's what we got.Genuine Expedia guest review
Response by Ramada Ottawa On The Rideau Thank you for choosing the Monterey Hotel. We are happy that you enjoyed your comfortable stay with us. We hope you will come back and visit us again in the future. Warm regards, Emily Verana Director of Guest Services
"Very small room for 2 peoples"
I rented a room with 2 beds, as we were 2 persons, no space in our room and only one chair. We arrived Friday April 11th, the TV was Ok., but the Saturday night the TV was not working, the guy from the front desk came fast to try to repair, but He was not a specialist for it. I do not come back again in this hotel. Geneviève from MontréalGenuine Hotels.com guest review
Response by Ramada Ottawa On The Rideau Hello Genevieve, I would like to take this opportunity to say Thank You for taking time to write a review. We strive to offer the best t product that we possibly can to our guest. Maybe next time I can offer you our deluxe room which is bigger than the room that you occupied. I do apologized for the inconvinience in regards to Tv in the room. I hope you can give us another chance to serve you again. Warm regards, Emily Verana Manager
Our sleep was disturbed by very noises people coming in at 11:45 p.m. The sound proofing is very poor between rooms....perhaps they should space their guests more carefully.for our next visit we will be arriving around 1:00 p.m. And we will be very quiet because of our experience....hopefully we will not have neighbours.Also for years we have enjoyed […] the evening meal before our sleep and departure to the airport....but we were not aware that the restaurant was under renovations.... this also affected the complimentary breakfast.we will continue to use the Monterrey as the staff is amazing but hope they will listen to our suggestions. Read moreGenuine Hotels.com guest review
Response by Ramada Ottawa On The Rideau Hi Isobel, I really appreciate your time to give us a review. As the manager of the hotel, I'll always listen and very open for suggestions. Me and the rest of the management team will do our best to deal with the concerns that you mentioned. I would be happy to see you and talk to you in personn in your next reservation. Having said that, I would like to say a BIG THANK YOU for your continous patronage at Monterey Hotel.
Reasonable rates...very nice stayGenuine Hotels.com guest review
Response by Ramada Ottawa On The Rideau Hello Karen, Thank you for your recent review of The Monterey Hotel. We are happy that you enjoy your stay with us. We are looking forward to serve you again in the future.
"Nice hotel, scenic river and close to the airport"
The shuttle service was great and always on time. They allowed my pet to stay which meant a lot to me. The continental breakfast foods were fresh and the staff treated me with respect and answered all my inquiries without hesitation.Genuine Expedia guest review
Response by Ramada Ottawa On The Rideau Hi Dave, Thank you for taking time to write a review for Monterey Hotel. It is our pleasure to serve you to the best that we can and we appreciate that you acknowledge the good service of our people. We will do our best to continue to serve every guest , the best that we can. Hope to see you again for your future visit in Ottawa.
"Seasonal Facility? Didn't see that advertised!"
This is an apartment block converted to a motel. A "Hotel" has hallways, a "Motel" you drive up to your room and all doors open up outside. The walls were soundproof but the floors are paper thin...you can hear everything upstairs. The staff admitted that the restaurant and bar were CLOSED despite being front and center on their website. This made the […] night go by really slow. This place was a Free Shuttle to the Airport and a room, expect anything else and you are dreaming about their website. Read moreGenuine Expedia guest review
Response by Ramada Ottawa On The Rideau Thank you for your recent review. We take all the comments and recommendations seriously, actions and solutions will be handled accordingly. I sincerely appreciate your comment because this is an opportunity for us to improve in any way.
"Room with a tranquil view"
I happened to be in the city on business during the last winter blast. I spent over an hour in traffic just to get from Hwy 416 to the hotel. I chose the Monteray predominantly based on proximity to my work and the reviews of chain hotels in the area. My first impression (though predominantly snow-covered) was that the dated exterior belied the modern […] furnishings and fixtures (slightly different than the norm) of the renovated interior. After my nasty 6 hour drive, i picked up some take -out dinner and proceeded to unwind and fall in love with the serene view. Everything was of course snow-covered and the river frozen, but i would definitely welcome sitting on the private balcony after a long drive or day at work when the better weather returns. Considering the weather, the stay would have been perfect if the restaurant hadn't been closed for renovations. Read moreGenuine Expedia guest review
Response by Ramada Ottawa On The Rideau Hi JB, Thank you for your recent review of The Monterey Hotel. We are happy that you have found the Monterey to be a great city hotel. We are so happy that you enjoyed the serene view directly from your room balcony. I am looking forward to welcoming you back for your next business trip to Ottawa.
really enjoyed the hotel. Wanted to leave my car for a week while I was in Mexico and they told me there was a 20.00 charge which I found totally acceptable. When I checked in, the desk clerk was great and very friendly. When I asked about the charge about leaving my car for the week, she told me it was no charge as they didn't like charging for that. […] They asked me to park my car in the front of the lobby so they could keep an eye on it, even though it was free. Great service and would definitely recommend this hotel. I will be back Read moreGenuine Hotels.com guest review
Response by Ramada Ottawa On The Rideau Thank you for taking time to write a review for Monterey Hotel. We appreciate your business and hope to serve you again in the future. Emily Verana Director of Guest Services
"Certainly not like their advertisement!"
Lee, the desk attendant was not overly friendly, in fact I felt I was interrupting her?? Our room was right at the bottom of the third group of rooms. She suggested that we keep on the rug when we enter the room as they did not have staff to clean it up? They have all kinds of advertising in the room re: a restaurant, room service, menus etc. BUT there […] is no restaurant - they are under construction? The continental breakfast that is offered is a grab and go in the little front office? We didn't even go to it. I would not book this room again, even though it was convenient to where I had to go in the city. Read moreGenuine Expedia guest review
"good on the way"
hotel so far so good, loading your luggage very easy due to parking in front of your room if your hotel room is at the ground floor, clean and nice, the things not very good is you've to walk outside to the service area.Genuine Hotels.com guest review
I prefer entrance to rooms to be inside the hotel rather than exiting outside, Especially when coming with a related group of people. I missed having a night table on one side of the bed. Room was clean and comfortable.Genuine Expedia guest review
The only thing we did not like was the fact that the hotel restaurant was closed for renovations. We did have a problem with noise from the room beside us but after we called the front desk it was rectified.Genuine Expedia guest review
"Great room...no breakfast ??"
The refurbished room was great...nice view of Rideau...Timmy's a short walk away....the breakfast included is a grab and dash as the restaurant is under renovations till May.Genuine Hotels.com guest review
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