"Nice hotel, would stay again."
The hotel was quite nice. The dining lounge, pub-style restaurant and outdoor patio were nice with a varied menu. My only concern was the people in the room next to me were very loud at 3:30 a.m. They were not considerate of other guests.... and they kept trying to forceably open the adjoining door to our room. Luckily they were unsuccessful as there […] was a chair in front of the door with our suitcases placed on the chair on our side of the door. Read moreGenuine Expedia guest review
"Pay the extra for the renovated rooms"
We ended up staying two nights but switched the second night to the renovated rooms for a $20 difference. The second night was wonderful, loved the room, the first night we didn't like the room. Ate at the restaurant in the evening which had good food and friendly service.Genuine Hotels.com guest review
"Average stay for price"
I was looking for a reasonably priced hotel near my meetings. The Monterey. The room requires and update to decor, but was otherwise clean. No wireless.Genuine Hotels.com guest review
We had to switch room because room was dirty, stain on carpet, food on the floor, hole in closet door, next room was better, beds were uncomfortable.Genuine Expedia guest review
"Not at all satisfied"
very poor service being ignored....will never go backGenuine Hotels.com guest review
We had a newly renovated room overlooking the river complete with a balcony. A great place to relax and watch canoes and kayaks paddling by. The hotel was full the night we were there but the room was quiet all night. Overall, a great hotel for the price even though it has the 'motel' look from the road.Genuine Expedia guest review
"okay for one night while travelling"
it's okay for one night while travelling. I was there for 4 nights. Room not great. Old, didn't feel clean. The location was good - close to airport.Genuine Expedia guest review
Adequate stay. Room was fairly clean but dated. Disappointed with the free breakfast not being served until 7:00 am as many people are up and gone well before 7:00. Receptionist was very friendly and helpful.Genuine Hotels.com guest review
the hotel is in the process of being up-dated, may be o k when finished. Windows & appearance of restaurant was not sparkling clean, but better inside than out.. This place will be better when reno completed.Genuine Hotels.com guest review
Good value for the money, friendly staff, newly renovated room.Genuine Expedia guest review
The staff were pleasant and accomodating. the locatuion is excellent and quiet... Out of the main part of town but close to shopping and good restaurants.The room was clean and obviously in the process of being upgraded.Genuine Hotels.com guest review
Great stay...staff was great.Genuine Hotels.com guest review
"Good bang for the buck, ok hotel."
Upon check in the front desk person, didn't mention anything about brekfest or how it's only served till 10am. And this was a Sunday! Go figure. I called down in the morning to find out we had 20 mins to eat and be gone from dining room. Other than that very good bang for the buck!Genuine Expedia guest review
good close to everything breakfast staff was very friendlyGenuine Expedia guest review
nice right be side river; quiet, good service, nice new roomsGenuine Hotels.com guest review
"Beautiful Location but not the Room"
I have stayed at this Inn a few times, always in the 2 buidlings overlooking the river. However this time I was in a different building, which seems to be neglected. The microwave was very old and didn't work. It looked horrible with the top of it stained and the metal had warped. There were gauges in the desk and wall that hadn't been repaired. The […] window was bolted shut and it was very warm outside, so that was disappointing. The lawn hadn't been mowed- I was there May Long and it was about 6 inches high. The breakfast used to offer a fresh fruit bowl but didn't that weekend, leaving the rest of the food mediocre at best. Read moreGenuine Hotels.com guest review
It was OK for one night before the marathon. Breakfast was included but they were serving it only from 7h30, too late for us runners to enjoy...Genuine Expedia guest review
"Great staff & food, but overall disappointing."
The staff was very friendly and helpful. The restaurant food was superb. Albeit that the room was clean and recently renovated, - the odor from the paint was still noticeable - the mattress was too firm - the bathroom fan from the neighboring room was extremely noisy, especially when trying to sleep in the middle of the night! - noise from walking could […] be heard from the neighboring room (wooden floors) Read moreGenuine Expedia guest review
"good for a laugh"
We had to laugh as the floors in our room were so slanted that you either got mad and left or giggled! We were tired and it was close to the airport so we giggled. If I had more time I would have asked for another room.Genuine Expedia guest review
"My Ottawa stay"
Bathroom door was damaged When we made coffee there were no cups . Beds were not comfortable. The breakfast was very good and it was close by on the grounds Over the sink a bulb was fusedGenuine Expedia guest review
"close to son's"
Hotel was what we expected. There was a weddingand reception the first night. The only bad thing was the continental breakfast was in a different room than normal it was much smaller and not a very good continental breakfast. There wa not much selection to chose from. Cereal and toast. Last time we were there breakfast was a much better selection. […] Eggs.toast.yogurt.fruit,cereal.pastries. Read moreGenuine Hotels.com guest review
The hotel is in a beautiful location and there is so much potential for this hotel, but it seemed as if it was in transition. I could not find the amenities that were advertised and lawn care took place at 6:30 am, right outside my window. The attached tavern needs an upgrade but that is not an easy fix, and can often be overlooked if the service is […] good. Unfortunately the person working the restaraunt this particular evening set the tone and provided no service. A good first impression that makes you feel welcome will go along way in allowing a person the opportunity to taste the food. I did not have a good experience but was pleased when the manager contacted me for my feedback. It is difficult when an establishment receives a very poor review because of the lack of certain staff providing poor service. I would go back, but only because of the response of the Restaraunt Manager. Read moreGenuine Hotels.com guest review
"Dark and Noisy"
Mini fridge had someone else's food left in it and did it stink~! The bed was very uncomfortable and the room was very very dark, even with all the lights on and the blinds open. The walls were thin and I could hear the movie in the other room rumbling until 1am then at 5am the upstairs room was banging around. Not a good sleep all three nights and […] when I asked to change to an upper room they said they couldn't accommodate my request even though I knew there were empty rooms. The waiters and waitresses were wonderful and friendly especially the breakfast server who was putting up with a lot of strange requests. Would only stay there again if it was a good deal cheaper. Read moreGenuine Expedia guest review
"Quiet with timmies right beside"
Niece quiet motel tim hortons beside it 100 ft its own restaurant in a seprate biulding new owners are brinigthe motel up to 2012 standard .some rooms have cooking faciuties .three sections some with great river view But clean and well maintsinedGenuine Hotels.com guest review
This room was not one of those which have been upgraded, but was clean and very convenient. The room was in one of the rear buildings and was quiet.Genuine Hotels.com guest review
"Working on it"
an older hotel with beautiful river views and a restaurant/patio next door. Swimming pool for summer time visitors. The main hotel area and exterior of buildings is worn and showing it's age but they are renovating the suites themselves and these are very nice.Staff very friendly.Genuine Hotels.com guest review
Everything I read indicated focused on the renovated rooms. Our booking confirmation indicated that our room opened to a balcony. The room we were given was in an older building and was not renovated at all. The carpet & decor were old. The room did not open to a balcony - it opened to the sidewalk across the front of the building, one step up from […] the parking lot. There was a fogged-up window that opened to a neglected bit of grass that separated that building from the front building. The building shown in the pictures has rooms (exactly the same floor plan) that were renovated and opened to a balcony - we did not have a room like that at all. I expected 'newly renovated' and I got 'tired, dated, should have been renovated 10 years ago'. I printed and brought the initial booking confirmation, not the only with details like "opens to a balcony" so I didn't bother to challenge the room assignment. There were very few cars parked at the renovated building so I don't think there was a reason why we were put in one of the older buildings unless it was the price. Even if we had been in the building behind us, we could have had a balcony (some rooms under renovation). On a positive note - there was a courtesy computer in the lobby and the bathroom was clean. If anyone else books a room be sure to insist on being in the renovated building! Read moreGenuine Hotels.com guest review
"The Ongoing Renovations May Help"
The outside of the hotel looked promising as we arrived, but the lobby was our first sign that there is a real need for updating and renovation. Photos show great well appointed rooms. Our rooms were not anything like the photos at all. Loud poor functioning air conditioner, sagging beds, and old and tired flooring, walls, and furniture. The hotel is […] relatively close to the airport but there are nicer hotels closer to the airport. At the moment, this hotel is a real budget hotel, but I am not sure the savings are worth it. If you do stay, ask for an updated room. Otherwise, I would stay away. Read moreGenuine Hotels.com guest review
"Renovation in Process"
The hotel is in the process of doing a major renovation. We upgraded to one of the newly renovated rooms for an extra $10, which was well worth it. The new rooms are very nice.Genuine Expedia guest review
I was a little dissapointed with the hotel, it mentioned newly renovated rooms but our room was one of the rooms still to be renovated so that was a bit misleading, the pictures didnt match up to the room we recieved but it was clean so that helped.Genuine Expedia guest review
Great fresh room, close and convenient location for my needs. Liked being on the canal.Genuine Expedia guest review
"Great room for the cheap price! Free Parking"
I would definately stay there again. Very close to the airport,10 minutes to the Casino, and very quiet. Our room hadn't been updated yet, but it was a great price, very clean, and well kept. They are doing renovations to the buildings along the water now. Great setting.Genuine Hotels.com guest review
Should be a one star.Genuine Hotels.com guest review
"Stay somewhere else!!"
There were lights burnt out in my room, the floor was dirty, really dirty. I found a dirty foam earplug when I moved the TV to watch from the chair. The heater/air conditioner seemed to cycle every minute or so, so annoying that I got up at 4am to turn it off entirely. The closet doors wouldn't close, and the noises from other rooms(water running etc) […] were very loud. There was a brochure in my room showing what must be the newly renovated rooms, that looked nothing like mine. I regret staying at this hotel, and will never stay there again. Read moreGenuine Expedia guest review
They are renovating and the condition will be increased very soon. clean rooms...clean bedding.Genuine Expedia guest review
Unfortunately we did not have hot water for showers on the first night we stayed, OK in the morning - did not report to anyone. The duvet on the bed was constructed of very noisy material - irritating! The continental breakfast was good and staff pleasant.Genuine Hotels.com guest review
I have had multiple stays at this hotel was surprised by the construction hotel building refurb but I know that this is part of continuing improvement of any great hotel.Genuine Hotels.com guest review
This hotel was under renovation so it's hard to know what it would be like normally. The room was old and in need of a reno (coming soon) but very clean and well kept. The bathroom provided Bath and Body Works products, pleasantly surprising. The restaurant was already reno'd and FAR SURPASSED expectation - go for the Sunday brunch - impressive. We […] travel with our very old dog alot and are used to being treated poorly because of it but these guys were amazing. Let us walk the dog on their property, provided disposal facilities, didn't bug us about the dog being loose in the room (he can barely move so destroying stuff isn't really his thing), just generally provided a confortable and safe place for us to enjoy our vacation - we'd go back in a heartbeat Read moreGenuine Expedia guest review
room is clean with two single bed, looking at the pictures, it is abit different from the realityGenuine Expedia guest review
The location is particularly picturesque & the restaurant was a delightful surprise - not your average hotel eatery, but provided us with a couple of terrific - gourmet level - dinners. Though the rooms could use updating at some point - they were comfortable, the service was consistently polite, timely and friendly. We were quite happy with it.Genuine Expedia guest review
For a hotel that's gone through a full refit, the room looked a little old. All of the caulking in the bathroom was cracked, which shouldn't have been possible with a brand new refit - there will be mold issues in the future from that. Says there's internet, but the Ethernet plugs were taped over. There's wifi, but we weren't given a password for it. […] Since they have a full restaurant, the continental breakfast was tiny - toast, stale cereal, juice, milk, tea and coffee. When we went in for the continental breakfast, the entire restaurant was freezing - with fireplaces & heaters going. 1 of their heaters wasn't working, and so people were leaving the restaurant pretty quickly - most didn't bother finishing their breakfast before leaving because it was so cold. The heater/AC in the room though was horrible. To keep the room a decent temperature (ie above 18C), the heater had to be on all night, and it was loud. The room had a half stove (with big sink so you can do dishes), a coffee maker, and provided dishes and utensils for 2 people. Don't feel bad about skipping the Continental breakfast, and visiting Tim Horton's, which is located next door. Front Desk staff were extremely nice. Read moreGenuine Hotels.com guest review
"Easy access to roads/highways to major attractions"
The hotel is old but the room is clean. With its location, It is reasonably priced. Our comfort can be significantly improved if the beds are replaced with new and firm mattresses.Genuine Hotels.com guest review
"Nothing is close"
This place needs a lot of money before you called it hotel!Genuine Hotels.com guest review
Rented two rooms one frig was not on and other room frig froze all of our fruit and veggies. Heater in both rooms never shut off all night well technically they shut off for literally two seconds and then came back on. They should say they don't have a complimentary breakfast as it was cereal and not a drop of coffee left in the pot. Disappointing!Genuine Expedia guest review
"convenient for overnight before leaving"
This hotel was perfect for an overnight before leaving for vacation,. It was clean, easy access, not far from the airport and the parking was free for the week.Genuine Hotels.com guest review
"Quick visit for University visit"
We were welcomed with an open smile and greeted very promptly beautiful setting even in the middle of winter, would love to see it in the summer as well...room was a clean and warm!Genuine Hotels.com guest review
"only one major complaint"
It's a great, quaint hotel, and the rates are great. There was hair in the bathtub and under the blankets of the bed that I thought was gross (as it did not appear to be head hair in either case).Genuine Hotels.com guest review
The room was very out dated... Including the beds. The beds were horrible. Lumpy and uncomfortable. The room itself was some what clean.Definitely not worth the money I spent.Genuine Hotels.com guest review
"Great Value, Nice Setting, Good Service"
We were very warmly welcomed. The room was very clean and decently equipped. The location gives good value; it's only about 20 minutes from downtown via the highway and the Colonel By Drive, with a nice quiet setting right on the Rideau River. Lots of nice places to sit and enjoy the view. This hotel won't be great for everyone - say people who need […] to be at the heart of the action - but for those looking for a quieter spot to retreat to after a busy day it's probably the best around the city. We'd definitely stay there again. Read moreGenuine Hotels.com guest review
"will stay here again when going to ottawa"
close to the airport, which in itself is a huge convenience. very clean room, spacious compared to other hotel rooms i stayed in, some 4 and 5 stars.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )