"Nice Hotel near the meeting I was attending."
The rooms were clean , the staff were pleasant and the breakfasts were good. It was close to were I was meeting and also near good eating places.Genuine Expedia guest review
"No shuttle, no pool, no restaurant!"
We booked this hotel specifically for the airport shuttle service since we had a lot of luggage. When we arrived, we called the hotel and found out the driver had called in sick that night. We had to order a minivan from the taxi company and it cost $40 one way. The hotel only gave us $10 for our troubles. They did have a shuttle for us in the morning […] back to the airport. We were also looking forward to the pool and having dinner at the restaurant, however both were closed. The room was fine, double beds are tight for 2 people, but it was clean. I would definitely stay elsewhere if you are looking for a quick night at an airport hotel. Read moreGenuine Expedia guest review
"Going to be nice when all the renovations are done"
Nice room, lots of renovations going on. Beautiful view of the river.Genuine Expedia guest review
"Nice & Quite place"
I enjoyed my stay. It was nice and quite place. Room need a little bit cleanses.Genuine Expedia guest review
"A completely positive experience."
This was a 3 night stay, last minute booking with no prior knowledge of the hotel. The restaurant, which I was told by friends has a good reputation, was closed for renovations. However there's a Tim Horton's within a hundred meters or so, which was fine for that type of thing. It's a large complex, with several motel style but handsome brick buildings; […] the parking is in front of the unit. The room was new or newly renovated and was very clean, attractive and comfortable. The grounds were immaculately kept, with picnic tables under the trees. My motive for choosing this particular hotel was primarily its location, close to the airport, and on the Rideau River, which I know to be a lovely and historically important waterway. Because of spring flooding the floating docks were pulled ashore but would be a distinct asset when launched after the high water period. The staff were polite and helpful and even salvaged a last minute transportation disaster by driving me to the airport in their shuttle van in time to make my flight. Read moreGenuine Expedia guest review
"Typical 3 Star Hotel"
Overall this hotel is a normal and typical 3 star hotel. They are currently doing some renovations so some of the rooms may not be as lavish as shown on their website. Even with that said, the rooms were nice and the beds were comfortable. One plus, I will give the hotel is that there is Tim Hortons next door.Genuine Hotels.com guest review
"Quiet hotel. Very handy to everything."
Hotel staff were very obliging when the room was mixed up due to a pet friendly room. Would highly recommend the hotel for family.Genuine Expedia guest review
The hotel restaurant was under renovation so the brekfast was not a large selection but was ok for contenentail.Genuine Hotels.com guest review
"Wonderful amenities, friendly staff."
This has to have been one of the best hotel experiences I've had. The staff were friendly and accommodating. The room was the cleanest I've ever seen. We asked for a third towel the first night, and they gave us a third without asking the second night. Towels were extremely fresh. The beds were beyond comfortable. We blew a fuse in our room using two […] hair dryers (given recent renovations, it wasn't a surprise) and it was fixed within 5min. The restaurant was closed due to renos, but that did not affect us. Overall, the location was gorgeous, and we were very comfortable. Highly recommended!! Read moreGenuine Hotels.com guest review
"The Monterey, Ottawa"
Small bed, location far from major things. If you stay there, must have a car. No restaurant. You can get some sort of breakfast standing up in the lobby and eating in your hands. The desk is manned 24x7 and staff are friendlyGenuine Expedia guest review
I picked this hotel for its proximity to where I needed to be, which was quite far from any local attractions. This is really just a freshened up motel with a couple of two-storey buildings sandwiched between a busy road and the river bank. The room was clean and furnishings are relatively new. The restaurant was closed for renovations and the simple […] breakfast was served right in the tiny hotel lobby. Geese on the river made quite a lot of noise in the morning. Read moreGenuine Hotels.com guest review
"Best seen in the light"
I book the stay for my University girls flying home. They confirmed the room was clean comfortable and up to date, Standard continental breakfast. The only issue was that the hotel was not able to confirm that they could provide a shuttle to the Airport...in the end they did come through. In the morning the girls were surprised to find the hotel backing […] onto a lovely river. I hope that I will get the opportunity to stay here myself. Read moreGenuine Hotels.com guest review
Response by Monterey Hotel Thank you for posting your review. We value and appreciate your comments. We are pleased that you enjoyed your stay with us and looking forward to serve you again. Warm regards, Emily Verana Directoor of Guest Services
This hotel met our requirements for a one night stay to attend a family function.Genuine Expedia guest review
Response by Monterey Hotel Thank you for taking time to write a review. I appreciate your comments and look forward to hosting you again in the future. Warm regards, Emily Verana Director of Guest Services
Great room but toilet was loose and rocked back and forth, i had to grab my plyers and tighten the bolts on the toilet.Genuine Hotels.com guest review
Response by Monterey Hotel Thank you for taking time to write a review. We appreiate and value your comments. I do apologized for the inconvinience of the loose toilet. I make sure that It will be fixed accordingly. I am looking forward to welcoming you back in the future to regain your confidence in our services and product. Warm regards, Emily Verana Director of Guest Services
"Adequate hotel in convenient location"
All we needed was a clean, comfortable place to sleep that would accept a dog and that's what we got.Genuine Expedia guest review
Response by Monterey Hotel Thank you for choosing the Monterey Hotel. We are happy that you enjoyed your comfortable stay with us. We hope you will come back and visit us again in the future. Warm regards, Emily Verana Director of Guest Services
"Very small room for 2 peoples"
I rented a room with 2 beds, as we were 2 persons, no space in our room and only one chair. We arrived Friday April 11th, the TV was Ok., but the Saturday night the TV was not working, the guy from the front desk came fast to try to repair, but He was not a specialist for it. I do not come back again in this hotel. Geneviève from MontréalGenuine Hotels.com guest review
Response by Monterey Hotel Hello Genevieve, I would like to take this opportunity to say Thank You for taking time to write a review. We strive to offer the best t product that we possibly can to our guest. Maybe next time I can offer you our deluxe room which is bigger than the room that you occupied. I do apologized for the inconvinience in regards to Tv in the room. I hope you can give us another chance to serve you again. Warm regards, Emily Verana Manager
Our sleep was disturbed by very noises people coming in at 11:45 p.m. The sound proofing is very poor between rooms....perhaps they should space their guests more carefully.for our next visit we will be arriving around 1:00 p.m. And we will be very quiet because of our experience....hopefully we will not have neighbours.Also for years we have enjoyed […] the evening meal before our sleep and departure to the airport....but we were not aware that the restaurant was under renovations.... this also affected the complimentary breakfast.we will continue to use the Monterrey as the staff is amazing but hope they will listen to our suggestions. Read moreGenuine Hotels.com guest review
Response by Monterey Hotel Hi Isobel, I really appreciate your time to give us a review. As the manager of the hotel, I'll always listen and very open for suggestions. Me and the rest of the management team will do our best to deal with the concerns that you mentioned. I would be happy to see you and talk to you in personn in your next reservation. Having said that, I would like to say a BIG THANK YOU for your continous patronage at Monterey Hotel.
Reasonable rates...very nice stayGenuine Hotels.com guest review
Response by Monterey Hotel Hello Karen, Thank you for your recent review of The Monterey Hotel. We are happy that you enjoy your stay with us. We are looking forward to serve you again in the future.
"Nice hotel, scenic river and close to the airport"
The shuttle service was great and always on time. They allowed my pet to stay which meant a lot to me. The continental breakfast foods were fresh and the staff treated me with respect and answered all my inquiries without hesitation.Genuine Expedia guest review
Response by Monterey Hotel Hi Dave, Thank you for taking time to write a review for Monterey Hotel. It is our pleasure to serve you to the best that we can and we appreciate that you acknowledge the good service of our people. We will do our best to continue to serve every guest , the best that we can. Hope to see you again for your future visit in Ottawa.
"Seasonal Facility? Didn't see that advertised!"
This is an apartment block converted to a motel. A "Hotel" has hallways, a "Motel" you drive up to your room and all doors open up outside. The walls were soundproof but the floors are paper thin...you can hear everything upstairs. The staff admitted that the restaurant and bar were CLOSED despite being front and center on their website. This made the […] night go by really slow. This place was a Free Shuttle to the Airport and a room, expect anything else and you are dreaming about their website. Read moreGenuine Expedia guest review
Response by Monterey Hotel Thank you for your recent review. We take all the comments and recommendations seriously, actions and solutions will be handled accordingly. I sincerely appreciate your comment because this is an opportunity for us to improve in any way.
"Room with a tranquil view"
I happened to be in the city on business during the last winter blast. I spent over an hour in traffic just to get from Hwy 416 to the hotel. I chose the Monteray predominantly based on proximity to my work and the reviews of chain hotels in the area. My first impression (though predominantly snow-covered) was that the dated exterior belied the modern […] furnishings and fixtures (slightly different than the norm) of the renovated interior. After my nasty 6 hour drive, i picked up some take -out dinner and proceeded to unwind and fall in love with the serene view. Everything was of course snow-covered and the river frozen, but i would definitely welcome sitting on the private balcony after a long drive or day at work when the better weather returns. Considering the weather, the stay would have been perfect if the restaurant hadn't been closed for renovations. Read moreGenuine Expedia guest review
Response by Monterey Hotel Hi JB, Thank you for your recent review of The Monterey Hotel. We are happy that you have found the Monterey to be a great city hotel. We are so happy that you enjoyed the serene view directly from your room balcony. I am looking forward to welcoming you back for your next business trip to Ottawa.
really enjoyed the hotel. Wanted to leave my car for a week while I was in Mexico and they told me there was a 20.00 charge which I found totally acceptable. When I checked in, the desk clerk was great and very friendly. When I asked about the charge about leaving my car for the week, she told me it was no charge as they didn't like charging for that. […] They asked me to park my car in the front of the lobby so they could keep an eye on it, even though it was free. Great service and would definitely recommend this hotel. I will be back Read moreGenuine Hotels.com guest review
Response by Monterey Hotel Thank you for taking time to write a review for Monterey Hotel. We appreciate your business and hope to serve you again in the future. Emily Verana Director of Guest Services
"Certainly not like their advertisement!"
Lee, the desk attendant was not overly friendly, in fact I felt I was interrupting her?? Our room was right at the bottom of the third group of rooms. She suggested that we keep on the rug when we enter the room as they did not have staff to clean it up? They have all kinds of advertising in the room re: a restaurant, room service, menus etc. BUT there […] is no restaurant - they are under construction? The continental breakfast that is offered is a grab and go in the little front office? We didn't even go to it. I would not book this room again, even though it was convenient to where I had to go in the city. Read moreGenuine Expedia guest review
"good on the way"
hotel so far so good, loading your luggage very easy due to parking in front of your room if your hotel room is at the ground floor, clean and nice, the things not very good is you've to walk outside to the service area.Genuine Hotels.com guest review
I prefer entrance to rooms to be inside the hotel rather than exiting outside, Especially when coming with a related group of people. I missed having a night table on one side of the bed. Room was clean and comfortable.Genuine Expedia guest review
The only thing we did not like was the fact that the hotel restaurant was closed for renovations. We did have a problem with noise from the room beside us but after we called the front desk it was rectified.Genuine Expedia guest review
"Great room...no breakfast ??"
The refurbished room was great...nice view of Rideau...Timmy's a short walk away....the breakfast included is a grab and dash as the restaurant is under renovations till May.Genuine Hotels.com guest review
The hotel was very close to our activities which was a bonus. On arriving the hotel did not give a good impression from the street at all. We stayed in the newly renovated section ( the rest being done now ) and it was quite good. Up to date, comfortable with balcony directly overlooking the Rideau River. Very scenic out back. Nice restaurant attached […] to the hotel complex. Overall we would stay here again. Read moreGenuine Hotels.com guest review
it was ok ,sign said newly renovated rooms, but we must have been in the 70's renovated area , carpets well worn,bathroom very narrow, this room had not been renovatedGenuine Hotels.com guest review
"close to airport"
I was not impressedGenuine Hotels.com guest review
nice place, would have liked to have spent more time there - would make a great getaway location - only thing that would make the room better would be a fireplace.Genuine Hotels.com guest review
"wonderful food and service and view!!"
Loved it! Room service food was superb. The room was spotless. The people friendly. And Tim Hortons right next door. 6 minutes to the airport even in traffic. Highly recommended!!!Genuine Hotels.com guest review
Was very good enjoyed stayGenuine Hotels.com guest review
Filthy, dirty, holes in walls. Felt like the hotel was rented by the hour.Genuine Expedia guest review
"$20 taxi from the airport"
Hotel staff was excellent, service excellent. Hotel is in need of an update/reno, but otherwise fine and clean for a one night layover.Genuine Expedia guest review
This place is out of date. There were cigaret burn in the sheet covers. There was a old rotting smell from the room. The bed was worse then just sleeping on the floor. Do not book here. It seems like its more of a pay by the hour hotel then $120 a night.Genuine Expedia guest review
"easy to find"
Just stayed one night. Room was clean and bed was comfy. Staff was pleasant. We enjoyed our stay.Genuine Hotels.com guest review
"Not worth it at all"
Our room looked nothing like it did in the pictures. I guess our room wasn't one of the advertised "newly renovated" ones because it was very old. The beds has impressions from bodies in them. We could hear our neighbors all night and it was freezing!!!! Extremely disappointed!!!Genuine Expedia guest review
"good for sleeping"
I attended a conference in Ottawa and only had to sleep at hotel. The climb up metal stairs outside the building was different, one hotel I stayed in previously had access to walkway was accessible between two building and was dry. It was a wet weekend. The view of the river was calming. Next choice of hotel will be for me to ask for a room view of […] the river. The hotel is located within a residential area, good choice. It surprised me, I expected businesses. The continental breakfast was nicely laid out. Read moreGenuine Expedia guest review
"close to airport, trian station"
definiately dated (1970). Old mattresses, small rooms, no view. See through cutains in room.Genuine Expedia guest review
"Beautiful Fall day"
At first I was abit taken aback. I had booked 3 rooms with 2 beds each and ended up with 1 room with a bed and pull out couch, not ideal. One room did not have a bath but just a shower. As it turned out it all worked out. The view is beautiful of the river. The complimentary breakfast was very basic but the Tim Horton's steps away was a good suplementary […] choice. We were on the bottom floor of the building with the "new" renovations. A toddler on the floor above us ran back and forth for pretty much all of our time in the room. There are no carpets are the floor, which does not help with the noise but makes the room nice. There was a wedding on the property while we were there, it did not take away from our stay. Read moreGenuine Hotels.com guest review
Very PleasedGenuine Hotels.com guest review
Enjoyed our stay there. Would definitely go back. Sat on chairs overlooking the Rideau river.Genuine Expedia guest review
"Nice motel with good location"
My wife and I came to Ottawa to support our son. Due to a traffic problem, we arrived about 1:30 Saturday morning. It was good to see someone on duty at the front desk. The staff that I encountered seemed very good.Genuine Expedia guest review
fairGenuine Hotels.com guest review
"Great place on the river!"
We really enjoyed the refurbished room looking onto the Rideau River! We loved the sliding door and balcony. Breakfast was adequate. Rooms were clean. Very good value!Genuine Hotels.com guest review
"great country setting right in town"
I was quite satisfied with the room but can't comment on much else since we never tried the food. The only annoyance was having maid service knock on the door at 9am.... guess i should have had the do not disturb sign out. lol The grounds are very nice and the beds were very comfortable. I would stay there again without hesitation.Genuine Hotels.com guest review
"Cute, clean, newly renovated hotel"
I recently had to stay in Ottawa for a job interview and was looking for the most affordable hotel in the area. I wasn't expecting much from the hotel, but was very pleasantly surprised. My room was newly renovated, stylish, and clean. I felt very safe staying there by myself. Would definitely recommend this hotel to other travelers and would stay there […] again myself. Read moreGenuine Expedia guest review
"Highly OVER_RATED. The rating should be 2 Star."
Dirty carpets, looks like the hotel is coming apart, very close to the main road and quite noisy, rusted pillars and posts, very out-dated bath sink and old bed spreads. The only thing new was the tub. Overall terrible experience.Genuine Expedia guest review
"Excellent value, service and location"
We stayed at the Monterey Hotel for 3 nights attending a family funeral. One of our family is very elderly and requires significant support and accommodation. The staff, including front office housekeeping and restaurant staff, were incredibly supportive of our needs. We were all in renovated rooms which looked out over the river. They were well appointed […] and very quiet. The hotel is close to a major road, but we could hear no street noise. There have been some complaints about the breakfast--but it is free! Adding scrambled eggs and sausages for those requiring protein, yoghurt, and cream cheese and bagels would be welcome, but there was excellent fruit salad, better than average muffins and scones, a variety of cereals, toast, coffee, milk and juice. I expect most people would eat less breakfast at home than they expected to receive complimentary at this hotel. The restaurant food was excellent, but do not expect fast food. It is fine dining at reasonable prices, and the restaurant was most obliging in preparing menu items for us to take to the room for our less mobile family member. If you want fast food, Tim Horton's is virtually on the same site. On our next trip to Ottawa, we will stay at the Monterey. Read moreGenuine Expedia guest review
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