All hotels in Madrid, Spain
1 room, 2 adults
You can collect Hotels.com® Rewards nights herePaseo del Prado, 48, Madrid, Madrid, 28014, Spain, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 346 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.0
  • Comfort
    3.9
  • Condition
    4.0
  • Neighborhood
    4.3
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Will love to stay at this hotel if I happen to visit Madrid again . Very professional staff , close to all sight seeing places , very convenient to all modes of transportation . Delighted to stay at this hotel
Genuine Hotels.com guest review
4 night trip Oct 3, 2013
CPG
US
5.0 / 5Outstanding
"Great experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Comfortable, attractive, great location, staff was very friendly and helpful.
Genuine Expedia guest review
Other trip Sep 25, 2013
A Traveler
US
3.0 / 5Good
"Great location that's it"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
We stayed 3 nights, out of a 7 day trip to Spain. Upon arrival there was no bell man to help with luggage. We had 2 extra suitcases we had brought that we were shipping to my sister. She had arranged for a service to pick them up at the hotel. There was no conceirge service so cases had to be left in care of front desk. Cases did not get picked up until last day because hotel was not answering their phone. The first 2 nights were very comfortable a/c speaking, but it quit working the last nite. Minimal food service was available & there was also bar & coffee service. That was a plus, since the bartender was also delivery person for rooms. The staff at the hotel were extremely nice & pleasant to deal with.
Genuine Hotels.com guest review
3 night trip with friends Sep 11, 2013
A Traveler
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great setup and well maintained hotel.
Genuine Hotels.com guest review
1 night romance trip Sep 7, 2013
Michael
US
5.0 / 5Outstanding
"Awesome!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Location is awesome! So close to the museums and train station. Within a walk to all the main attractions in Madrid. Breakfast is a little expensive and the free wifi is slow.
Genuine Hotels.com guest review
2 night trip with friends Aug 2, 2013
Kirill
US
4.0 / 5Excellent
"very good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
But, the wifi was very poorly administrated. Multilpe attempts to login, each device with differant passwords, changing passwords. needs a better interface.
Genuine Hotels.com guest review
5 night trip Jul 26, 2013
wheeler
US
5.0 / 5Outstanding
":Location and attentive service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The NH gave us everything a visitor to Madrid could ask for: super location near the Prado and Atocha, good service, and a very good breakfast room. They also provided a converter for me to charge my laptop and cell phone when mine didn't work.
Genuine Hotels.com guest review
2 night business trip Jun 19, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A good value. Great location to see the museums and park. Minutes from subway and helpful staff.
Genuine Hotels.com guest review
Family trip Jun 15, 2013
Kimberly
US
5.0 / 5Outstanding
"charming boutique hotel with extra helpful service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel is modern; our room was pleasant and comfortable. The desk help, including the owner, work extra hard to help guests, and serve a delicious breakfast. A few electrical glitches (our temperature control didn't work; the elevator broke down briefly), but the service made up for it. The hotel is in an evolving, bohemian neighborhood--very colorful, but I wouldn't recommend any of the restaurants in the immediate vicinity.
Genuine Hotels.com guest review
1 night family trip May 9, 2013
A Traveler
US
5.0 / 5Outstanding
"Perfect location. Brilliant and helpful staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
No doubt a smart choise if you want ta stay close to many sights. A lot of restaurants of all cahegories around. Metro 1 minute away. Not noisy. Very nice and helpfuk people at threfront desk
Genuine Hotels.com guest review
4 night trip May 15, 2013
Vetle
US
2.0 / 5Fair
"Great location but dirty & disappointing inside."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Room was dirty and needed some updating and maintenance. It was disappointing, as we had just stayed at the paseo del artes hotel on the block earlier on the same trip. Wished we would have stayed there on the tail end too. Cost more and got less. Wifi password good for 24 hrs at a time. Breakfast we paid extra for for convience as we leaving next morning. I was a very nice buffet but way over priced. Room was not ready at check in time, had to wait over 4 hours! Not a lot of outlets in room.. Hair dryer in room would over heat and shut off. We requested non smoking room, we got a non smoking room on a smoking floor..it stunk. Not all towels in room. Rooms are good for two people, small and poor floor plan. Very Close to Atcocha train station and museums. Held our bags for us while we waited for our room.
Genuine Expedia guest review
Other trip May 22, 2013
Road Warrior
US
4.0 / 5Excellent
"Location, location, location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had booked this wanting to be close to the sights and close to the Atocha train station where we arrived in Madrid from a repositioning cruise ending in Barcelona. Imagine my delight when we walked out of the station and saw the National 300 yds away. The Hotel is a Historic bldg. and has been remodeled nicely. Staff friendly and helpful, room overlooking the Botanical gardens and another 300yds to Prada Museo. We opted out of the Hotel breakfast thought it was too expensive and there are many resturants around and a Mickey Dees next door. Also hop-on hop-off stop in front. Great hotel for the price, nothing fancy but clean and great location.
Genuine Hotels.com guest review
3 night romance trip May 15, 2013
Greg and Trish
US
4.0 / 5Excellent
"Great for us"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We were only there one day before going to Cordoba and being close to both the Prado and Atocha station helped us make the most of our day. The surrounding neighborhood is mediocre and solid food options are limited but the hotel itself was quite good.
Genuine Hotels.com guest review
1 night romance trip May 16, 2013
Francesco
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic location, nice room, good price.
Genuine Hotels.com guest review
2 night trip Apr 30, 2013
A Traveler
US
5.0 / 5Outstanding
"A Perfect Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The NH Hacional may be the perfect tourist hotel in Madrid. It is a short walk from the Prado, the Reina Sof�a, and the Thyssen-Bornemisza art museums, three of the great art museums of the world. Once you have had enough Goyas, there is a subway stop near-by and a stop for the "hop-on hop-off" bus literally at the front door. As for coming and going, the main train station is across the street with high speed trains to the rest of Spain and an airport bus that will get you to or from the airport for 5 Euros. Oh, yes, there's a McDonalds in the same building.
Genuine Expedia guest review
Other trip May 7, 2013
Harlan
US
5.0 / 5Outstanding
"The Heart of Madrid"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
NH Nacional is in the heart of Madrid, directly across from the magnificent Prado Museum and the Botanical Garden. Frequent and inexpensive tour buses stop directly in front of the hotel, a wonderful way to see the sights because for one price you can get on and off the bus for the entire day. Also near are the Atocha and the Atocha Renfre train stations, clean and fast rides to anywhere you might want to go. Buy the weekly or ten-ride ticket for a bargain. Madrid is the cleanest large city I've ever seen, with friendly people and tons of things to see. My Spanish is a little rusty, but everyone I met was patient and helpful.
Genuine Expedia guest review
Other trip May 2, 2013
Windwriter
US
2.0 / 5Fair
"Too expensive for the service"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel is well located close to metro station and main tourist destinations within Madrid. The service was not good. Staff at lobby not well prepared. Not even close to professional. Seems that they are all new and don't know basic things (directions...) they should know. Internet service very slow. You have to change passwords every day. Every other day they forgot to put towels in the room. The main entrance was blocked because of a problem with the door. 5 days later problem was still there.
Genuine Expedia guest review
Other trip May 2, 2013
Adolfo
US
2.0 / 5Fair
"A bit cramped"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
The room (standard double) was a bit cramped, even by European standards; this was amplified by a rather odd furniture arrangement. Our room was clean, but some of the furnishings were dated (and rather worn from use) and general maintenance was lacking - room HVAC did not function properly, thermostat was damaged, and tub drain from the room above leaked thru the ceiling vent onto our toilet (a rather rude awakening in the morning). Common areas were quite nice, although there were issues with the entry doors from the street. Great location, directly across from the Botanical Gardens and very close to main train station. Overall, not the worst hotel experience, but very far from the best.
Genuine Hotels.com guest review
1 night trip Apr 24, 2013
A Traveler
US
3.0 / 5Good
"nice hotel with modern rooms, very limited wifi"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
This was a nice and well-maintained hotel. The rooms were modern in design and had a few quirks in their layout (e.g., in the closet and bathroom). Their claim of free wireless internet access is basically a lie, though, since the free connection that they offer is severely limited in both bandwidth and total data transfer per day. The location is quite close to the major museums, and the Atocha train station, but a bit further from the interesting parts of the center of Madrid (20 minutes walk, or a few stops on the metro).
Genuine Expedia guest review
Other trip Apr 24, 2013
David
US
4.0 / 5Excellent
"Nice Hotel by the train station."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a nice time with no hotel surprises. The staff was helpful.
Genuine Expedia guest review
Other trip Apr 7, 2013
Julio
US
5.0 / 5Outstanding
"Great location, great value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I'd recommend this hotel in a heartbeat. We took the bus from the airport and the hotel is just a short walk across the street. The hotel is close to dining, shopping, parks, museums, and the train station (which was perfect for our day trips!) We were in Madrid for over a week and rarely had to take a cab to see attractions. Some of the rooms are adjacent to a discotecque. We were originally put in one, but when we requested a different room we were accomodated right away. That being said, the walls are still pretty thin so even if you're not next to the dance club, if you're a light sleeper it's a good idea to bring earplugs. Neither my husband nor I speak much Spanish which we were worried about, but all of the people at the front desk spoke great English. Rooms are not huge, but we weren't there much anyway since we did so much sightseeing. Like I said, we'd stay there again! Great value for such a large city!
Genuine Expedia guest review
Other trip Mar 30, 2013
Alice
US
5.0 / 5Outstanding
"convenient, great quality yet affordable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very close to Madrid Atocha, which is crucial if traveling Spain by train. Would use this hotel again for subsequent trips.
Genuine Hotels.com guest review
3 night family trip Mar 22, 2013
A Traveler
US
4.0 / 5Excellent
"great hotel for everyone"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
great location. air conditioning/heating was confusing. not all staff spoke english. overall very good room.
Genuine Expedia guest review
Other trip Mar 18, 2013
Maya
US
4.0 / 5Excellent
"Great inexpensive hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Location is superb, and the hotel is comfortable. It would be even better if it had an iron in the room and a little gym.
Genuine Expedia guest review
Other trip Jan 25, 2013
A Traveler
US
4.0 / 5Excellent
"close to train station and metro"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel was nice, location great. Took day trips so it was just a walk across the street to get the train. It was the most expensive of all the rooms we stayed in on this trip, (Barcelona, Valencia & Paris), but really my biggest complaint was that they charged for use of the computer. All the other less expensive places provided computers as a courtesy.... kind of a slap in the face to pay top dollar and then be charged extra for every little thing. Room was comfortable, building kept up nicely.
Genuine Hotels.com guest review
3 night trip with friends Dec 30, 2012
A Traveler
US
4.0 / 5Excellent
"Great location and very affordable"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall we enjoyed our stay at NH National very much. We loved the location. We were having issues with the WiFii services the first day, but they fixed it.
Genuine Hotels.com guest review
2 night trip Jan 3, 2013
A Traveler
US
4.0 / 5Excellent
"Great location and price! Would stay again 100%"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A wonderful location nearby kapital (a famous nightclub) and the Prado museum. Close to las huertas, an area of bars and restaurants, and close to the atocha train and metro station. The staff was friendly and knowledgeable, going out of their way to help. The rooms were clean with basic comforts. I would certainly stay here again. You won't find anything better for the price!
Genuine Expedia guest review
Other trip Jan 2, 2013
Stef
US
5.0 / 5Outstanding
"Thumbs up!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel seems to be geared towards the business and foreign traveler. Located in an extremely busy section of Madrid just steps away from Atocha train station. The room was very nice and more luxurious than the pictures indicated. Even though it was on a very noisy street, the room was quiet (except for the annoying sound of the elevator but the interior door inside the room eliminated that noise as well). We were pleasantly surprised by the whole experience.
Genuine Expedia guest review
Other trip Nov 25, 2012
Jennifer
US
4.0 / 5Excellent
"Very convenient hotel."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Rather small room, well appointed, modern style, comfortable bed, well located, very good shower, very good heating. Unlimited internet access also a plus.
Genuine Expedia guest review
Other trip Nov 11, 2012
Nestor
US
2.0 / 5Fair
"good location"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
The room is small and very basicly furnished (with colored plastic desk chair!), no facial tissue in the bathroom. We arrived at the end of Oct. and there was a cold current hitting the city at the time, however, the AC in our room didn't work, while outside temperature was around 50F during the day. Worst of all, after we reported the problem to the front desk twice and they promised to have someone check it out, the AC still didn't function at all up untill almost midnight, and the temperature would drop to mid30s' that night. So with no hope getting the AC fixed we insisted having our room changed. When everything settled it was almost 1:00am.
Genuine Expedia guest review
Other trip Nov 9, 2012
A Traveler
US
4.0 / 5Excellent
"Good hotel for convenient location"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location, only couple blocks from the Atocha Train Station. Botanic Garden is across the street,next to it is the Prado Museum etc. There is a metro station just around the corner and bus stops are also across the street. If one wishes,walking to sights like Plaza Mayor is an option. The airport express bus stops at the Atocha Train Station. The hotel is well kept, very pleasing lobby area. The room and the bathroom are clean and pleasant. Only thing missing is a coffee maker or tea kettle. TV is rather small if that matters. Free Wi Fi but you have to get a different password everyday. Breakfast included and the choices are plentiful. Staff in general are polite but cool. Does not offer much information beyond your specific question. Because the hotel is located on a major street, expect some noises even when the window is closed.
Genuine Expedia guest review
Other trip Nov 8, 2012
A Traveler
US
3.0 / 5Good
"Hotel to stay for couple days."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel location is pretty convinient, metro station just across the road, hop-on/off bus stop in front of hotel. A lot of places to eat around. Stuffs were friendly, ready to help. Water didn't darin very well from the sink and it was fxed immediately. Breakfast was very good, lot of fresh fruits. But room Iisolation wasn't good, our window faced very busy and noisy street also we could hear our neighbors. So we didn't sleep very well and felt tired in the end of our 4 nights stay. They didn't provide with slippers and other toiletries we have expected to get in 4 stars hotel, only basics -shampoo, toothpaste and shower gel. We had all we needed in previous hotel also 4 stars.
Genuine Expedia guest review
Other trip Oct 28, 2012
Gulnur
US
5.0 / 5Outstanding
"Close to sites."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Second time staying here in 5 months.The auto front door to lobby is still broken.Close to transit /train station.Close to museums/parks/shopping.Very busy pedestrian area.Clean and quiet rooms.No parking.Friendly/helpful staff.Would stay again because of it's location.
Genuine Hotels.com guest review
2 night family trip Oct 1, 2012
John
US
5.0 / 5Outstanding
"Great Hotel for Visiting Museums"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The Nh Nacional is a 15 minute walk from the Prado & even closer to the Reina Sofia Museum. It is also a 15 minute walk from the Atocha train station, which we used to travel between Barcelona and Madrid. There are good Tapas bars between the hotel and the attractions. We didn't need a taxi during our visit. The staff was very helpful with confirming our plane reservation. The free Wi-Fi worked well in the lounge, but not in our room. Another draw back was the beds, which tended to roll away from the wall if you used them as lounge chairs to watch tv. However, they were comfortable for sleeping, which was mainly how we used them.
Genuine Expedia guest review
Other trip Oct 7, 2012
A Traveler
US
5.0 / 5Outstanding
"Best Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This Hotel is probably the most convient location in Madrid. Its basically across the street from both the Atocha train station (5 min walk) and 5 Min walk to the Prado Museum. And it was quiet
Genuine Hotels.com guest review
Family trip Aug 30, 2012
A Traveler
US
4.0 / 5Excellent
"No frills but terrific location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a comfortable, no-frills hotel with an unbeatable location. The rooms are on the small side but are well appointed, the breakfast buffet offers fresh, very good food. The location is amazing, however: just 10 minutes to the Atocha train station, 5 minutes to the Prado and the Reina Sofia museums, plenty of cafes and bars nearby.
Genuine Expedia guest review
Other trip Aug 7, 2012
Susie
US
5.0 / 5Outstanding
"Exceptional value right by the Prado"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We spent three nights there. Asked for a room high up towards the rear and were given 729. Perfectly quiet. Excellent buffet breakfast included in our rate. Prado, Thyssen, Sophia museums all withing a mile. Easy to walk to restaurants, tapas bars in the narrow streets by the hotel. Staff behind the desk very helpful. WiFi free for 30 mins in the lobby. But walk to McDonald's next door and it is free all day. We could actually log on to McDonaldsWiFiGratis at some locations in the breakfast room.
Genuine Hotels.com guest review
Other trip Jul 18, 2012
A Traveler
US
4.0 / 5Excellent
"Close to all the must see Madrid museums."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location with very helpful staff. Rooms are large and very comfortable. Hotel is within easy walking distance to Prado, Reina Sophia and Thyssen museums. And added extra is its close proximity to a very delicious museum— Museo del Jamon. Atocha train station and the Metro are also close by.
Genuine Expedia guest review
Other trip Jul 13, 2012
Sheila.
US
3.0 / 5Good
"Convenient location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very terrible Internet service. No Wifi. Could not use the computer in the room so had to go to the McDonald daily to check email and work done. In this day and age not having access to Internet is terrible. I would not stay there next time.
Genuine Hotels.com guest review
Other trip Jun 23, 2012
A Traveler
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love this hotel.Helpful staff.Walking distance to museums.Metro station 1 block away.Main train station across the street.Walked with luggage to hotel.Not for people with cars-parking is on your own.Hotel holds luggage for early arrivals.Next to Mickey Dees.Metro entrance has a Dunkin's next to it.Local places to eat everywhere.Would stay again and recommend it to others.
Genuine Hotels.com guest review
Family trip Jun 13, 2012
John
US
4.0 / 5Excellent
"Family vacation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was nice and the staff efficeint. Biggest complaint is that of a hotel of this calibre, and with the existance of free internet in the lobby, I had to pay to access the kiosk to print a boarding pass. The cost was per page for printing and timed for interent access
Genuine Expedia guest review
Other trip Jun 11, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Good location but hôtel service..."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
We forgot things in the room. we called the hotel when we got home but they never found anything. The staff stole us!!!!! Location was good though room are a bit small and dark.
Genuine Hotels.com guest review
2 night trip with friends Apr 17, 2015
Johann
GB
3.0 / 5Good
"Good hotel, great location with parking"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Great location, hotel bar not open late! Important if you are passing through and fancy a late drink!
Genuine Hotels.com guest review
1 night romance trip Feb 16, 2015
John
GB
5.0 / 5Outstanding
"Great location modern amenities"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent location two blocks from Atocha station in a restored 19th century building. All modern hotel rooms, medium sized rooms, nice amenities and a large bathroom. Stayed here 3 nights total. Definitely a four star hotel. Location is excellent, staff is efficient but not overly involved.
Genuine Hotels.com guest review
1 night romance trip Mar 13, 2015
Donna
IE
2.0 / 5Fair
"Mediocre Four star hotel in a good location."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is in an excellent location in the Atocha district close to the Prado. As I travelled on the sleeper train from Lisbon, the MH Nacional was a great disappointment compared with the Tryp Oriente Hotel in Lisbon. There were queues at Reception. Although the staff were doing their best, some customers were not above queue-jumping. My room had a splendid bathroom but the bedroom itself was in need of decoration. I bought breakfast in advance at a ‘discount’. The so-called discount price for an admittedly good meal was a usurious 33 Euro.
Genuine Expedia guest review
Other trip Dec 27, 2014
Freddie
GB
1.0 / 5Poor
"Got there and they did not have my reservation"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
She I arrived to Madrid I was told that Expedia had overbooked the hotel for the whole weekend and they could only provide me a room in another hotel in the north part of Madrid which was not what I wanted location wise. So not very happy about this, could have told me day before as they knew the situation and I would have found my own arrangements.
Genuine Expedia guest review
Other trip Dec 15, 2014
Justo
GB
2.0 / 5Fair
"Overbooking"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
When I tried to check in, I was told that the hotel was overbooking. I was told to stay at another NH hotel that is located in more suburb area. I had no choice other than to stay at another one. The hotel paid taxi fee but the room of the transferred hotel was very small.
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
GB
3.0 / 5Good
"Short leisure trip review"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Short break in Madrid in mid October. Room was spacious and clean, bedding of good quality with comfortable pillows. Air conditioning didn't work - receptionist admitted this was the case. We could neither heat up nor cool down the room. Windows were badly glazed but room looked out onto a central main road - the result was extreme noise 24/7 making it hard to sleep deeply. No team or coffee making facility but available in lobby - extremely early however from 7am, not good for leisure visits. Price was comparable to a UK Premier Inn who have definately got the above three issues (air con, refreshments and glazing)sorted, so it can be done !
Genuine Hotels.com guest review
4 night romance trip Oct 15, 2014
Lydia
GB
4.0 / 5Excellent
"excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was excellent! The locations were all close to all tourist attraction in Madrid. The room was great because the bathroom was separated to the room.and lastly the staff were all nice and very approachable.
Genuine Hotels.com guest review
2 night romance trip Oct 14, 2014
Josie Socorro
GB
4.0 / 5Excellent
"Well situated for a city break"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Friendly staff welcomed me on arrival. My room was clean, well appointed and the bathroom was clean too. I was pleased with the room layout and additional door between the beds and bathroom.
Genuine Expedia guest review
Other trip Oct 19, 2014
C
GB
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