The room is small and very basicly furnished (with colored plastic desk chair!), no facial tissue in the bathroom. We arrived at the end of Oct. and there was a cold current hitting the city at the time, however, the AC in our room didn't work, while outside temperature was around 50F during the day. Worst of all, after we reported the problem to the […] front desk twice and they promised to have someone check it out, the AC still didn't function at all up untill almost midnight, and the temperature would drop to mid30s' that night. So with no hope getting the AC fixed we insisted having our room changed. When everything settled it was almost 1:00am. Read moreGenuine Expedia guest review
"Good hotel for convenient location"
Great location, only couple blocks from the Atocha Train Station. Botanic Garden is across the street,next to it is the Prado Museum etc. There is a metro station just around the corner and bus stops are also across the street. If one wishes,walking to sights like Plaza Mayor is an option. The airport express bus stops at the Atocha Train Station. The […] hotel is well kept, very pleasing lobby area. The room and the bathroom are clean and pleasant. Only thing missing is a coffee maker or tea kettle. TV is rather small if that matters. Free Wi Fi but you have to get a different password everyday. Breakfast included and the choices are plentiful. Staff in general are polite but cool. Does not offer much information beyond your specific question. Because the hotel is located on a major street, expect some noises even when the window is closed. Read moreGenuine Expedia guest review
"Hotel to stay for couple days."
Hotel location is pretty convinient, metro station just across the road, hop-on/off bus stop in front of hotel. A lot of places to eat around. Stuffs were friendly, ready to help. Water didn't darin very well from the sink and it was fxed immediately. Breakfast was very good, lot of fresh fruits. But room Iisolation wasn't good, our window faced very […] busy and noisy street also we could hear our neighbors. So we didn't sleep very well and felt tired in the end of our 4 nights stay. They didn't provide with slippers and other toiletries we have expected to get in 4 stars hotel, only basics -shampoo, toothpaste and shower gel. We had all we needed in previous hotel also 4 stars. Read moreGenuine Expedia guest review
"Close to sites."
Second time staying here in 5 months.The auto front door to lobby is still broken.Close to transit /train station.Close to museums/parks/shopping.Very busy pedestrian area.Clean and quiet rooms.No parking.Friendly/helpful staff.Would stay again because of it's location.Genuine Hotels.com guest review
"Great Hotel for Visiting Museums"
The Nh Nacional is a 15 minute walk from the Prado & even closer to the Reina Sofia Museum. It is also a 15 minute walk from the Atocha train station, which we used to travel between Barcelona and Madrid. There are good Tapas bars between the hotel and the attractions. We didn't need a taxi during our visit. The staff was very helpful with confirming […] our plane reservation. The free Wi-Fi worked well in the lounge, but not in our room. Another draw back was the beds, which tended to roll away from the wall if you used them as lounge chairs to watch tv. However, they were comfortable for sleeping, which was mainly how we used them. Read moreGenuine Expedia guest review
This Hotel is probably the most convient location in Madrid. Its basically across the street from both the Atocha train station (5 min walk) and 5 Min walk to the Prado Museum. And it was quietGenuine Hotels.com guest review
"No frills but terrific location"
This is a comfortable, no-frills hotel with an unbeatable location. The rooms are on the small side but are well appointed, the breakfast buffet offers fresh, very good food. The location is amazing, however: just 10 minutes to the Atocha train station, 5 minutes to the Prado and the Reina Sofia museums, plenty of cafes and bars nearby.Genuine Expedia guest review
"Exceptional value right by the Prado"
We spent three nights there. Asked for a room high up towards the rear and were given 729. Perfectly quiet. Excellent buffet breakfast included in our rate. Prado, Thyssen, Sophia museums all withing a mile. Easy to walk to restaurants, tapas bars in the narrow streets by the hotel. Staff behind the desk very helpful. WiFi free for 30 mins in the lobby. […] But walk to McDonald's next door and it is free all day. We could actually log on to McDonaldsWiFiGratis at some locations in the breakfast room. Read moreGenuine Hotels.com guest review
"Close to all the must see Madrid museums."
Great location with very helpful staff. Rooms are large and very comfortable. Hotel is within easy walking distance to Prado, Reina Sophia and Thyssen museums. And added extra is its close proximity to a very delicious museum— Museo del Jamon. Atocha train station and the Metro are also close by.Genuine Expedia guest review
Very terrible Internet service. No Wifi. Could not use the computer in the room so had to go to the McDonald daily to check email and work done. In this day and age not having access to Internet is terrible. I would not stay there next time.Genuine Hotels.com guest review
Love this hotel.Helpful staff.Walking distance to museums.Metro station 1 block away.Main train station across the street.Walked with luggage to hotel.Not for people with cars-parking is on your own.Hotel holds luggage for early arrivals.Next to Mickey Dees.Metro entrance has a Dunkin's next to it.Local places to eat everywhere.Would stay again and […] recommend it to others. Read moreGenuine Hotels.com guest review
Hotel was nice and the staff efficeint. Biggest complaint is that of a hotel of this calibre, and with the existance of free internet in the lobby, I had to pay to access the kiosk to print a boarding pass. The cost was per page for printing and timed for interent accessGenuine Expedia guest review
"Nice hotel, but wifi isn't free in the rooms"
It was a nice room and everything was clean and comfortable. I have 2 things I wish were different. First, having wifi in the hotel room is a must for a 4 star hotel nowadays and they wanted to charge for it. Plus they only allowed 30 minutes of free wifi in the lobby per day. This greatly limited my time to check emails for work and research our itinerary […] for our trip. Second, there is no concierge or area of tourist information in the hotel. The front desk was helpful to a point, but this is also a necessity that was missing. Again, the rooms were very nice, just a few key things that should make this a hotel worth visiting again. Otherwise we'll go somewhere else. Read moreGenuine Hotels.com guest review
"perfect place for us"
helpful staff nice room perfect locationGenuine Hotels.com guest review
"Near Train Station & Reina Sofia Museum."
Location was good for connecting with Atocha train station & catching a bus to the airport. It's located at intersection of very busy roads with heavy traffic and noise. Hotel staff was very helpful in providing local information and bus routes. Breakfast was a little pricey when you can eat at a cafe in the corner for 3/4 less.Genuine Hotels.com guest review
"Close to Atocha train station and El Prado Museum"
Excellent location. Walking distance to to the Atocha train station and El Prado museum. Spacious, quiet and clean room. The breakfast buffet is expensive, but there are several alternatives for breakfast nearby. Double-decker tourist bus stops in front of the hotel.Genuine Hotels.com guest review
The service in the hotel was great. It is close to the train station and metro, and to the Prado. But if you like a little more action, it would be wiser to stay closer to the main plazas. Because it was quite a walk to all of the sights from the hotel. However, it was right next door to the 2 great museums and the metro and RENFE station, which was […] what we wanted. Read moreGenuine Hotels.com guest review
"You can find better"
I'm a frequent business traveller to Madrid and have stayed in at least 12 different hotels in the city center in the areas known as Sol, Retiro and Atocha in the past 5 years. I reserved at NH Nacional thinking this was the NH Paseo del Prado, which is about 3 blocks away on the same street. My room at Nacional was sub-par compared to several other […] hotels nearby, including the sister hotel up the street. It was small and cramped, with a view on a dingy small interior courtyard. Interior courtyard -view rooms often are quiet (which I'd requested) but my room turned out to be next to the housekeepers' supply room. I didn't realize this the first morning, as I had very early meetings and left my room before the housekeepers arrived. The second morning, when I was indulging some US-to-Europe jetlag and had later meetings, I was woken by multiple very loud voices, banging buckets, running water, and rolling carts from about 7:30am. Another drawback was the 10.60 euro charge for wi-fi and, worst of all, the signal was very weak. This is a deal-breaker for me when traveling for business. I won't stay there again. On the plus side, the hotel is in a convenient location for train travelers as it is next to the Atocha train station. But the subway system is so good and easy to navigate, even for non-Spanish speakers, that being located next to the train station shouldn't dissuade travelers from finding something better and cheaper farther away. the other advantage of this hotel is its also across the street from the botanic gardens (worth the visit!) and the Prado (obviously worth the visit!), the Reina Sofia, and a short walk to Plaza Santa Ana, the Thyssen, etc.. Its a fairly large hotel with a decent lobby and good breakfast. But it isn't anything special. Whether you are in Madrid for tourism or work, there are many similarly-priced hotels that have nicer rooms, more interesting decor or are in historical buildings, and that are in nearby or better areas. Read moreGenuine Hotels.com guest review
goog hotel and good location. was perfect to what I nededGenuine Expedia guest review
"1990s feel to it...."
A very basic hotel for business travelers in a great location of Madrid. As usual, internet WiFi is very expensive and there is no gym in the hotel. Breakfast was simple and very good. Not a bad hotel, just a very 1990s feel to it. This hotel would be a winner for all corporate accountants who could control the type of hotel you could stay at while […] you are traveling on business. Read moreGenuine Expedia guest review
"Best Location in Madrid"
This is an ideal location. The train station is across the street, the same station that has a train line to the airport (C1 Atocha). The hotel is also close too the three most important Madrid art museums, all within walking distance. This place offers a great location, nice spacious rooms, I will stay here again. This is a better location than the […] Ritz, especially if you want to be close to the train station for easy access to the trains for day trips, like to Toledo, Avila, or El Escorial. Read moreGenuine Expedia guest review
"Perfect location in Madrid"
Very nice hotel. Service was good. Room on the small side and you need to be on the higher floors to avoid the street noise. We were in a room the first nighrt on the 5th floor and had some problems with the bed and street noise. We relocated to the 6th floor the second day and the room was much better. The hotel is in a great location, convenient to […] museums, Atocha train station and also buses and Metro station. There are restaurants and cafes right outside. Very convenient. Read moreGenuine Hotels.com guest review
"Hotel NH Nacional Madrid"
walking distance from Atoche train station and Prado museum, expensive buffet breakfast 17 euros not included. I had to cut my stay short by one day and the hotel would not refund the difference or apply it to any other chargesGenuine Hotels.com guest review
The hotel is in a great location in town. However, the street noise in the rooms is extremely loud at all hours of the day and night, even with the noise shield down over the windows. Even with earplugs, it was difficult to sleep. So, we ended up switching to an "interior" room (eg, no windows) even though we paid for the city view room. Service from […] front desk attendants was just ok. Just an fyi, the rooms do NOT look like the photos.. they're smaller than the basic room photos. Read moreGenuine Hotels.com guest review
This hotel was in an ideal location. It is was very close to the train station and two of the biggest museums in Madrid. Ideal for catching an early plane. The only thing that I did not like is that the room was small.Genuine Hotels.com guest review
"NH Nacional Madrid - close to Prado/other museums"
Initially we were given a room facing inside. But when we requested a room facing the street, the receptionist gave us a nice room with balcony a quiet,pleasant room. For inexpensive breakfast McDonald is just next door, There are quite a few eating places across the road. Great location - close to museums,buses and metro.Genuine Hotels.com guest review
"Good hotel in a good area"
The hotel is fairly decent. The room was big as was the bathroom. I booked a double room but the bed was two singles put together as they moved away from the wall a lot. Wifi was pretty slow. I hate when hotels say thy had free wifi but to get decent wifi you need to pay extra! Overall a decent experience.Genuine Hotels.com guest review
Good location for a general visit to Madrid. Reception was friendly and helpful. Our bedroom, graded as Superior, was reasonably spacious with good table, cupboard and shelf space. The furniture was all in excellent condition. The room temperature was too warm for us despite having the airconditioning set to the minimum. The bathroom had a shower over […] the bath, not to our liking and a safety hazard in our opinion. Also the bathroom had a translucent glass door not to our liking. The breakfast room was spacious and attractive with a good variety of food available. But for those who take only a small breakfast very poor value for money. The price would have bought us a reasonable lunch or supper at some quite good tapas restaurants. Read moreGenuine Hotels.com guest review
I could not fault this hotel - excellent location, 5 minutes walk from RENFE/AVE railway station. Close to the Prado art gallery and other historic attractions. Buffet breakfast (hot and cold) excellent and lots of great bars/cafes close by. Staff friendly and helpful. Will stay here again on my next visit to Madrid.Genuine Hotels.com guest review
"Quiet, lovely hotel in great location"
We stayed at NH Nacional at the beginning and end of May, our time in Madrid bookending a month of travel throughout Spain. In both instances, we opted to pay for a room upgrade upon checkin -- in the first case, the room didn't seem particularly special, but in the second instance, it was well worth the extra few € per night. The rooms are quiet, clean, […] and tastefully appointed and the upgraded rooms have a gorgeous view of the park. The NH breakfasts are epic, and worth what you will pay if you add it to your room -- you can eat gorgeous food, made to order eggs, drink fresh squeezed juices for hours! On the whole, the hotel is a lovely spot in a great location near the Atocha train station, all the major museums, and the city centre of Madrid. Read moreGenuine Hotels.com guest review
"Comfortable, well located but noisy"
Very comfortable, good location friendly staff but sound-proofing inadequateGenuine Expedia guest review
"Excellent location and staff very helpfull"
Stayed at the hotel about 2 years ago and was happy so returned again. Location is fantastic, about 400 meters from the main station so very easy to catch bus to the airport. It was very helpful for us that the hotel stored our larger cases while we visited Toledo for 2 nights, and returned to the hotel for one night prior to departure. Our only disappointment […] is that the room allocated to us on our return from Toledo was cramped. However, we would return to this hotel in the future. Read moreGenuine Hotels.com guest review
"Great hotel for the sights"
Three nights here was enough (more about Madrid than the hotel). Staff were great, could not be more helpful. Breakfast was also lovely, fresh coffee, which pleased me! Room was spacious, clean and comfortable enough, we only ever slept and showered in it though. A good city break option.Genuine Hotels.com guest review
"Convenient hotel close to the Prado."
Very good and comfortable stay with a clean room and friendly staff.Genuine Expedia guest review
I picked this hotel due to its proximity to Atocha station which was fantastic. Its about a 15min walk into centre of Madrid. Rooms were okayGenuine Hotels.com guest review
"Would definitely go back"
We had a lovely time in this hotel. As the main interest in our trip was visiting the Prado, Thyssen and Reina Sofia museums, the location of the hotel was perfect. It is also within a 20 minute walking distance of the Plaza Mayor and Plaza del Sol, sightseeing in between. The hotel booking did not include breakfast, but I did request it at the hotel, […] and I'm glad I did. The buffet food was varied and yummy, and served in small portions so you could enjoy servings of many different things. If you wanted anything that was not on the buffet table, you could also ask for it and get it free of additional charges. The hotel room was very comfortable and had a lovely view out to the El Retiro Park. I couldn't hear any street noise, despite being on a busy avenue. The hotel is also just across the road from the main train station, which is very handy. Staff were very helpful and welcoming. Read moreGenuine Hotels.com guest review
Stayed one night - very comfortable bed, great location. Some minor gripes, barely worth mentioning. A little on the pricey side but it was a busy weekend I'm guessing the hotel is typically a bit cheaper, but still more economical compared to hotels in immediate vicinity.Genuine Expedia guest review
We stayed on the front end of our trip and on the back end of the trip. We liked being close to the Prado museum and the Atocha train station. The room was decent sized and clean. The hotel is very close(one block) to the Atocha metro stop.Free coffee and snacks in the morning was a nice touch.Be sure and ask for an inside room if you want it quiet […] . Read moreGenuine Hotels.com guest review
"Quiet in a busy street"
Nice but busy hotel (queues at the elevator...). Though it's at a busy road, our room (towards the patio) were very quiet. The standard rooms at least are not particularly pretty, but then, in Madrid, you would only use them for sleeping in - and the beds are allright. Breakfast is very nice with lots of fresh fruit. What I don't like is the Ryanair […] attitude of selling 'extras': a nicer room, parking, Wifi, breakfast, late check-out - all comes with an extra price tag, and not cheap either. But the location is wonderful, just opposite the railway station, where also the flight busses leave, and walking distance to the museums and the restaurants. Slightly overpriced, even if you get a deal. Read moreGenuine Hotels.com guest review
it was good. we had to leave a day earlier...so stayed only 1 night. The gentleman at the front desk said they would have the charge reversed, which still has not been done. overall....the service was fine..some people more helpful than others, hotel was clean, room and bath very clean and close to all the museums and resturants.Genuine Hotels.com guest review
"Miguel at the front desk was SO nice and helpful!"
The front desk staff was generally nice, but this man named Miguel was the best! He was so helpful and kind during our stay. We were so thankful!Genuine Expedia guest review
First visit to Madrid and the hotel turned out to be ideal! Superb location near railway station (airport express last stop and only 5 Euro from airport!). Buses and cabs right outside hotel. Easy walking distance to Downtown. Hotel room lacking tea/coffee facility and room, although spacious could do with refurbish. Very warm and hospitable staff made […] this a very positive experience and I plan to return. Read moreGenuine Hotels.com guest review
"Excellent Location - but Slow WiFi"
Overall, a very good hotel, but let down by its very SLOW wifi, which was annoying (admittedly, it was free, and an upgrade was available for 6.60 euros per day). The room was clean, the beds comfortable and our room (away from the busy street in front of the hotel) was quiet, but we prefer duvets to the sheets and blankets which were provided. The […] shower was very good, but we didn't like the glass door to the toilet, which was not lockable or even properly closeable. The air-conditioning was good – not too noisy. The 'Nespresso'-style coffee maker in the room was complicated and unnecessary - a kettle and coffee sachets and tea bags would have been much better. The location of the hotel is superb - very central and close to the main railway station and the departure point for the Airport Express Shuttle bus. The breakfast was excellent. Read moreGenuine Hotels.com guest review
"Great location, value for money."
Perfect for short stay. Prado is minutes away. Friendly reception staff.Genuine Expedia guest review
Excellent choice; thoroughly enjoyed our stay. Breakfast was best highlight, well worth the charges if not included in room rate. Subway nearby and next to main train station if you are travelling further by train. Absolutely no complaints only kudos for this hotelGenuine Hotels.com guest review
Loved our stay at Hotel International. Although the AC wasn't working when we arrived, staff was very apologetic and immediately moved us to a very nice room down the hall. There was a Gay Rights parade and celebration the weekend we were there, so there was noise from the streets below a good part of the night, but we did have a great view of the festivities […] from our window! Read moreGenuine Hotels.com guest review
"Convenient and comfortable."
Well located, across from Atocha rail station, and main Madrid attractions.Genuine Expedia guest review
The hotel was in a convenient location for transportation, access to the major galleries and park. Restaurants were within easy walking too. WiFi was available but you needed a new password every day.Genuine Expedia guest review
"Great location but poor service..."
they didn't even provide electric kettle on request...Genuine Hotels.com guest review
Large, comfortable rooms and friendly, helpful staff. Walking distance to all the art galleries and straight across from the park. Easy access to metro and the 'hop on' bus stops outside. Reception can get busy.Genuine Hotels.com guest review
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