staff was very friendly and ruin was clean and comfortable- we had a good stayGenuine Expedia guest review
Room nice but the smelling ?? The staff need to be more friendlyGenuine Expedia guest review
"Three Night Stay"
Overall I have to say that the hotel room wasn't that bad. It was a non-smoking room, but could tell that it had previously been a smoking room. The towels were a little on the rough side, but I have had worse. The fridge wasn't even cold on it's coldest setting. It's right by the highway, so a little noisy. I had the room at the end of the hallway […] by the exit and stairwell doors, so I heard a bunch of door slamming. Thankfully I brought earplugs. The one thing that made me dissatisfied about this hotel was that someone took a screwdriver to my passenger side door. They didn't make it into my truck, but now I have to pay to get it fixed. Read moreGenuine Hotels.com guest review
This hotel was nice enough for an overnight stay and they offered breakfast too which was great.Genuine Hotels.com guest review
we have stayed in these this hotel before and it is always clean but this time it was dirty we stayed there for 5 nights and every time we would come back from enjoying the Day out the room was not cleaned up properly .my kids went swimming and there was no towels In the pool area.This Hotel needs an update "quickly" before summer time 2014Genuine Hotels.com guest review
"Decent Hotel...Weird Smells"
Service was fine. Location was okay. Cleanliness was decent, but the room had a very musty/wet/damp type smell that no amount of opening the window or running the air seemed to dissipate during our 3 days in the hotel and the hallway smelled faintly like skunk most of the time with the exception of during breakfast when the smell from the breakfast […] downstairs mostly covered it up. The breakfast was pretty good though! Read moreGenuine Hotels.com guest review
Stayed here for my nephews USAF graduation 1/4/14. One of the beds had a huge dip in the middle, so my wife and I kept falling toward the middle. This would have been great 20 years ago when we were newlyweds, but we didn't sleep well. There were strange odors in the hallways, couldn't figure out if it was skunk or cigar smoke, but what's the difference, […] right? Loud family checked in our first night at 2:30 a.m., kids running up and down the hallways, babies crying, just miserable after a 16 hour drive to get to San Antonio from Florida. Wouldn't stay here again. Wouldn't recommend. Read moreGenuine Expedia guest review
"What a HOLE"
Wow...do NOT stay at this hotel. The rooms were filthy...the overall cleanliness of the hotel was horrible, and the staff was rude. We were there for a Lackland AFB function and should have stayed closer to the base. There were hotels there that were much nicer and "safety" would not have been an issue.Genuine Hotels.com guest review
Great stay. Will come back. Great price .Genuine Hotels.com guest review
"A + customer service! !!"
It is ALWAYS a major plus to have friendly and personable staff at a hotel. This was the case at Comfort Suites. Not only was the front desk staff smiling and happy... the breakfast was hot and delicious and the young man who was there in the early morning made me and my kids laugh with his wittiness and professional charm. The indoor spa and pools […] are a huge plus too! I definitely recommend this hotel for anyone looking for quality lodging on a budget. Read moreGenuine Hotels.com guest review
"Not the best part of town"
Our satisfactory stay was marred by an over night break in of our car. Several items were stolen including some Christmas gifts. I don't think I would stay here again because the hotel is not in the best part of town.Genuine Hotels.com guest review
"Hair in bed, Mgr didn't care"
The room was a little dirty with stains and pieces of food stuck to the office chair, and the bedspread was ripped, not repaired. After breakfast I laid back down and when I moved the pillow I was grossed out by the numerous hair (not mine) under the pillow. I told the office and then took the sheet to the office. The lady at the desk was also grossed […] out and put it in a bag with our rm # to pass along. She called the mgr and he didn't care at all, and when i asked for something to be done he said if I didn't like it I could leave. I couldn't believe my ears and I was stuck with a second night paid for and not many rooms left in the city. When I arrived home I called Corporate and they responded with a letter saying the mgr of the site would contact me and correct the problem to my satisfaction. Whatever, never happened. I can't believe I slept on sheets someone else slept on, probably with their naked body. Gross! Read moreGenuine Hotels.com guest review
"You get what you pay for"
If you're on a $60 a night budget then this is your place if you can afford more go somewhere else. As for my family and I don't think we'll be back. Entering it has a weird smell, as you went further in it smelled like chlorine on the first floor. Our room had porn written on the bathroom door, the blow dryer didn't work, carpet stains, bed sheets […] were written on, curtain would close, refrigerator made a loud buzzing noise and the ac didn't work. We had to crack open the window just enough to a breeze. The room had one outlet available, and to top off every door is missing a guard at the bottom so you can see out and passerby's can see in. Not much privacy. The walls must be poorly insulated because you can hear everything.EVERYTHING. Gross. The breakfast wasn't bad but it was free. I chose this hotel because I was told that it's part of quality inn I stayed there in the summer for 4 nights at $75 rate. Which of the many hotels I'd been I thought it was by far the best but this time around their rate was $94 with the holidays and all I can't afford it. But I was wrong, I liked that we were near my family, the mall, downtown, AT&T center and the price but I think this will be our first and last time there. Read moreGenuine Expedia guest review
"Thankful for the indoor pool and hot tub."
I stayed over the Thanksgiving holidays, Wednesday through Saturday. Weekdays were very wonderful as not many guests were there. Friday night however was different. I heard banging and talking until the wee hours of the morning. I must also comment on the free continental breakfast. This hotel includes scrambled eggs and breakfast meat which I have […] not seen at many other hotels offering this same type of breakfast. Good job. The pool also always had ample clean towels and the pool area was clean. Read moreGenuine Expedia guest review
We stayed at this hotel last year and was okay. This time the entire building seemed dirty. Air conditioner did not work well. The iron did not work, and when we asked for another, we never got it. The staff was not as hospitable as they could be. I felt I was being an imposition to them, especially the woman working the morning we checked out. December […] 2. We will be staying somewhere else next time. Read moreGenuine Expedia guest review
Never stay there again.Genuine Hotels.com guest review
The hotel wasn't bad for a one-night stay like we had. The pool is indoors, which is a plus since we traveled this past weekend (high 38-40F) and the kids wanted to swim. Staff seemed uninterested and guest book is not updated. Room book says complimentary cribs, but when my wife went down to get one, there was a $10 charge. When we told them the book […] indicated they were complimentary, the check-in person rudely informed us they weren't free. Continental breakfast was limited (no bagels or cream cheese). I would recommend the hotel for a short stay, or for people who don't want to spend a lot on room accomodations, but be prepared to get what you pay for here. Read moreGenuine Expedia guest review
Our stay here was tolerable, and that's about it. The room was tiny, and did not smell pleasant. Not awful, just not nice. It smelled and felt very moist and stale. The carpets felt very dingy and almost sticky. But it got the job done, and for a pretty low price. Breakfast was pretty good. Beds were alright.Genuine Hotels.com guest review
Always great here don't know why the negative reviews as we never have any issues out there.Genuine Hotels.com guest review
"Not the same hotel any more"
I have been to this hotel for the past several years and recommended it to many friends. But this stay has changed it all. Broken cabinet, refrigerator not working, front desk indifferent, and room absolutely not ready for guests to check in. Even the very sought after breakfast was not up to its usual standard with nachos instead of fried potatoes. […] Looks like the ownership has changed. Will think twice before booking this one again. Read moreGenuine Hotels.com guest review
"Horrible room with cigarette smell"
We booked 3 rooms for several families staying together on a trip. I was in hurry to go getting food for the whole group right after checked in, so I hadn't realized the cigarette smell in side my room "320" (my wife was in first but she is not a smell-sensitive like me, so she didn't realize that). It was horrible smell, the other twos were just fine. […] It may be just me or just that room, but I will not go back there. Read moreGenuine Expedia guest review
We were very satisfied with overall service. The only thing I would improve is the pool vigilance by adding surveillance cameras and closing the door behind the pool to make it only an emergency exit. As for the rest it was excellent.Genuine Hotels.com guest review
"Hairiest, Smelliest Room in the World"
We check in and when we entered the elevator it reeked with the stench of cigarettes. We exited the elevator, the hallway and the Non-Smoking room smelled of cigarettes and body odor. As we pinched our nose with one hand and pulled the sheets back with the other, there is was. HAIR, That's right Hair on the sheets of both beds. My wife went down the […] talk to the receptionist. The gave her keys to look at and three other rooms . The results were the same. Stench and hair. The receptionist offered to give us clean sheets, really. Why should anyone have to change out there own sheets in a Hotel. So we left without staying there and checked in a Holiday Inn. The receptionist could not refund our money since it was prepaid thru Expedia. So we are now requesting Expedia to refund our money. Please email us when you have approved our refund. Thank You Larry and Jeanne Janis Read moreGenuine Expedia guest review
"Easy access to I10"
Overall it was good, but the first room we entered smelled like urine, called and was moved to another room. The room was betterGenuine Hotels.com guest review
"Worst stay ever......"
breakfast tasted like precooked food.... almost like military food.... the room had a bad humidity smell to it.... a/c front cover was broken .....so i didn't realized it until stay was almost over...... so the room felt hot most of the nights.... also the problem of someone trying to abuse someone on the pool.... and my kids finding out about it.....that […] was horrible....... i wont be staying their anymore .............. couldn't ask for my money back just so i would cause a scene....... Read moreGenuine Hotels.com guest review
"I like Comfort Inn."
It is excellent value for the price. Safe, clean, quiet with professional staff.Genuine Expedia guest review
They desk clerks were terrible, the motel was noisy and the breakfast was dirty. Do not for any reason stay at this motel a rat motel would be better.Genuine Hotels.com guest review
"Needs a little attention"
The hotel had a smell but specialy in the room it smell humid. The front desk and the cleaning staff was friendly.another thing we did not like see was the people serving breakfast wasn't using gloves when handling the bread.Genuine Hotels.com guest review
"It was ok"
Not totally what I expected or what I'm used to but the hotel was ok. It was clean and neat but not all that I wanted in my stay at a hotel for vacation.Genuine Hotels.com guest review
I had read some poor reviews on this motel so we were leary to stay. We were in Fort Worth Texas the night before the Denver vs Cowboys so needless to say we could mot find a motel anywhere so we just started calling and asking t all motels and it turned out that this Comfort Inn had two rooms left,I still was worried about staying but this was our […] option. Well as it turnes out the hotel was very clean,bed comfortable,the staff were all very nice and helpful,we were near WalMart and severely restraints and fast food. We were pleased and would gladly stay there, oh and the price was great. On our way home we had to stay one night in a well known and expensive hotel that was clean but very loud, the bed was very hard and we were awake most of the night, we would not stay there again. Keep in mind the name and more expensive hotel isn't always better. Read moreGenuine Hotels.com guest review
Find a better hotel. We could not sleep because the air conditioner sounded like a train. Fitness room needed an overhaul. The surrounding neighborhood does not seem very nice, and no walking area nearby. To be fair, breakfast bar is ok, and room was adequately clean.Genuine Hotels.com guest review
Acceptable for the cost.Genuine Hotels.com guest review
"close to business. Good breakfast"
ok. convenience.Genuine Hotels.com guest review
"Friendly and kind"
It had the best hot breakfast....loved it!Genuine Hotels.com guest review
"Will stay here again!"
My husband and I love staying at the Comfort Inn near the medical center. It's basically located in the areas we enjoy visiting. Rooms are always very clean. Great and very friendly staff.Genuine Hotels.com guest review
"Great rooms. Great price"
A little out of the way. Great rooms. Can't beat price. Definite would return.Genuine Hotels.com guest review
"Very nice hotel close to our conference"
From the moment we arrived until the moment we departed, our stay was excellent. The hotel staff was very friendly and open and always offering bottles of water as it was very hot in San Antonio. I really enjoyed the breakfast which was also excellent and I enjoyed the atmosphere of the hotel. Thanks for making our stay awesome!Genuine Expedia guest review
"Very nice hotel to stay in."
The hotel was very nice just down the street from a family event ,personal was nice rooms basic , pool a bit too much calorie in the pool, the free breakfast was great for the kids!!Genuine Hotels.com guest review
"San Antonio Stays with Me"
I had more time to focus and concentrate.Genuine Hotels.com guest review
I always choose this hotel. It's great, conveniently located, and has really nice staff. The only thing that I didn't like was that It was very hot on the 3rd floor, apparently ac was on, but not cool enough. Other than that, I'd definately recommend.Genuine Hotels.com guest review
"Hot and smelly"
The lobby was hot and there was a huge line to check in with one person at the counter. Once we got to our room we were greeted with the stench of smoke in a non smoking room. The hotel was sold out so they were unable to move us to another room. The bed covers were stained. We had to unplug the refrigerator because it was so loud. The wifi was unreliable. […] There was hair all over the bathroom floor. The breakfast was good and the staff refilled items as needed and cleared tables so that other could sit. Read moreGenuine Expedia guest review
It was good except for we felt like the hotel was warm through out not much AC and in the lobby it looked like the receptionist had family over and the kids that were there were on top of the head of the sofas and another thing the sofa bed needs to be changed! Very uncomfortable, you can feel the springs!!Genuine Hotels.com guest review
"didn't like area hotel was in san antonio"
hotel looked old, vending machine was out of order, bathrooms needed some renovation done to it. the A/C and breakfast were the only thing we liked there, hense we stayed one night.Genuine Expedia guest review
The hotel was OK. Not anything to write home about. The indoor pool had no ventilation and the smell of chlorine gave you a headache, it was very overpowering. Not a great value for the price.Genuine Expedia guest review
It was a nice hotel. Convenient location.Genuine Hotels.com guest review
we are a family of 5 so being that the sink and shower are together makes it more difficult for us to be ready faster, and the bathroom needed maintenance....Genuine Hotels.com guest review
Comfortable room. Staff went out of their way to help us. And the breakfast was great.Genuine Expedia guest review
"Nice hotel for the money. Great staff n location"
Friendly staff and very polite. If I had money, I could have left bigger tip. Clean pool. Great breakfast. Quite. They tried their best to accomodate my needs when I requested room change. We were late for breakfast, but they manage to provide us with some eggs and sausages for kids. They provided us with easy direction to get where we wanted to go […] . Read moreGenuine Expedia guest review
"Supervisor is extremely rude."
The supervisor on duty insulted my father. The staff was not helpful and definitely not considerate. We will not be staying here again.Genuine Expedia guest review
it was easy to get to. had an ihop right beside it that was open 24/7. the front desk was very nice and the rooms very clean. the indoor pool was very cold couldn't swim in it bit the hot tub was great. would defiantly go againGenuine Hotels.com guest review
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