Holiday Inn Express & Suites American Fork - North Provo - American Fork

Pool was full of bugs. Breakfast was great as usual. Room was clean but not spotless.

Genuine Hotels.com guest review

Stayed at Holiday Inn Express for daughter's graduation. It is a little far from BYU than expected. The hotel was fine for a couple of nights. Breakfast was good.

Genuine Hotels.com guest review

The room and bathroom are on the small side but overall the hotel is truly five star.

Genuine Hotels.com guest review

This location was right off the highway on 15-S and met my overnight needs!

Genuine Hotels.com guest review

This is an older hotel; nothing fancy, just the way I like it! Make sure to get a room facing the ocean. Slept with the sliding glass door to our balcony open and enjoyed the sound of the surf and the cool ocean air. Nice restaurant as well. Recommended to regular people! Pretentious need not apply......

Genuine Hotels.com guest review

The room was clean and spacious. We enjoyed staying here.

Genuine Hotels.com guest review

Water went from cold to peel skin off hot instantly. Why does water need to be that hot? Tub was a dirty yellow with the coating coming off the bottom. I assume its because of the crazy hot water. Rest of the room was nice with a comfortable bed and nice tv. Check in was easy and friendly, but after that the kid behind the counter did not even pop his […] head up to say hello or see if you need something. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

quiet, clean, good breakfast, comfortable

Genuine Hotels.com guest review

A make-shift so-called renovation! We were exhausted from traveling and got in late, only to find a dirty room, a commode that would not work, and poor service. We were so tired but it was well worth the move to a Hampton. Never again will we stay at this hotel! Lesson learned!

Genuine Hotels.com guest review

The hotel appeared to be really full by all the cars and check-ins but it was really quiet in the rooms. The rooms were big and comfortable. Breakfast was great. It is a little tricky to find and there isn't anything in walking distance but once you have your bearings it is really easy and close to get to I-15 and to anywhere on State Street where there […] are lots of places to eat and shop. Read more

Genuine Hotels.com guest review

Room was very nice. Stayed in suite on 3rd floor, ands for whatever reason, to would take 15 minutes or more for hot water to reach room in the early afternoon. Also, checkout was at 11, but didn't appreciate knock on the door at 10 and every 15 minutes to see if we were gone yet, and a call from front desk at 11 sharp to remind me checkout is at 11, […] as we walked out the door. Read more

Genuine Hotels.com guest review

It was a very good experience,friendly staff.

Genuine Hotels.com guest review

Great breakfast and staff.

Genuine Hotels.com guest review

Nice front desk people. Room size was good although the layout was a bit strange. Nothing was particularly exciting but perfect stay for business trip.

Genuine Hotels.com guest review

I live 75 miles from the hospital, and needed an overnight stay to avoid traveling on bad winter roads the morning of the surgery. We booked the only hotel that Hotels.com had listed in American Fork. The staff was extreemly friendly & helpful (provided us with driving directions to the hospital), the room clean and spacious. Even though you could see […] the hotel from the freeway, it was a little hard to find the correct road to get to it. Read more

Genuine Hotels.com guest review

Great place to stay. We had a room facing the freeway, but with the curtains drawn, we could hardly tell. Even though it's right off the freeway, the street is not on the typical Utah Valley grid layout, so be prepared...

Genuine Hotels.com guest review

Had another great experience with Holiday Inn Express. Clean, updated, and super legit. We will definitely stay here again.

Genuine Hotels.com guest review

We had the toilet overflow twice. Called the front desk and someone came to fix it. In the night the toilet overflowed again. Called back to front desk and had them move us to a new room. Not fun to worry about the toilet overflowing while trying to sleep. The swimming pool was exceptionally cold. The pool was clean and looked inviting but was too  […] cold. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

This was close to good restaurants, and very modern and clean. The indoor pool area is a must-have for families, and the breakfast had everything you could want. Nice staff, cool room layouts with couch and office area. Just one thing...the glass bathroom doors are chic, but not helpful if a family member needs to use the bathroom late at night.

Genuine Hotels.com guest review

Staff and care of the hotel were fine, only the strategic location close to the highway and the traffic noise this can cause were true negatives. Rooms on the highway side like mine tend to echo the traffic noise, so request a room on the opposite side if this might bother you. The layout of the bathroom and other items around the room didn't seem up […] to par with the typical for HIE either, so though there wasn't anything actually 'broken', the comfort of the room wasn't what it might have been. Overall this didn't ruin the stay, but might have if I wasn't somewhat used to traffic noise and tolerant of minor annoyances. Read more

Genuine Hotels.com guest review

it was a very clean good hotel. the only thing we had a problem with was the when we went to go swimming in the hotel pool, it was freezing. it was cold outside and with winter coming in salt lake you would think that the pool was heated. The hotel people at the front desk don't have a key or anything to turn it on. so i guess what i'm trying to say […] is that the staff needs to be aware of the conditions outside and make sure the pool, gyms, and other things are ready for the guest by making sure there clean, or WARM. that's our only complaint. Read more

Genuine Hotels.com guest review

the toilet ran all night and would not shut off except we got up and turned it off. Further the description of the hotel is North Provo which is extremely misleading. It is in American Fork which is 7 to 12 miles up the freeway from Provo.

Genuine Expedia guest review

Friendliest staff I've ever met. Love the fresh cookies in the afternoon, and the breakfast in the morning. (Wish they wouldn't constantly broadcast Fox News during breakfast; doesn't make for a pleasant meal. But I was able to take my food out of the breakfast room.) The TV in my room was in an odd place in relation to the bed, but I didn't watch […] it so that wasn't really an issue. Also, the wifi was a little too slow to be of much use. But I'd go back! Especially because the management encouraged me to bring my niece's children over to enjoy the pool. You really can't go wrong with this hotel!! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

We enjoyed the room and Mom's room with a handicap shower was perfect except the water ran out of the shower. No problem, we held the water back with other towels! We had to walk a LONG ways to our rooms, and wondered why a handicap room is so far from the elevator! We had the last 2 rooms on that floor. Mom needed the walking, or we would have said […] something to the staff. The rooms were clean and orderly, plenty of towels and washcloths in the rooms. We were treated very cordially. Thanks for a great weekend. Read more

Genuine Hotels.com guest review

It was very nice, We were very comfortable. The accommodations were exceptionally good. Only problem was the noise from the freeway--our room was on the freeway side. Next time we will call in ahead and request a room that will be more quiet. I will definitely go there again and tell my friends to do the same.

Genuine Hotels.com guest review

our stay at this hotel probably would have been wonderful if the beds were not so soft. Both my wife and I are still feeling the sore backs from sleeping in such soft beds. Also the room which we were put in was on the 2nd of 3 floors and facing the front and at 5:00am, people out front began smoking and talking and laughing etc. It wa sso bad that […] we actually asked the hotel to change our room at 6:00am, so i had to transfer all of the things out of the room and into another room, which was away from the smoke but from the sound of things, godzilla must have ben staying upstairs because all we could hear was stomping of feet, running through the halls...just could not get rest even though my wife was there for bed rest after a medical procedure. The hotel itself is not bad location with plenty of places to eat around. The staff tended to hide out in the back office behind the check in counter. The place was clean all things considered so aside from the beds and smell of smoke and being woken up at 5am by loud voices and motorcycle gangs on choppers....wasnt so bad. Read more

Genuine Hotels.com guest review

We absolutely loved our room and the convenience of the location. Neither my husband or I like hotels much, but we were more than comfortable and completely pleased with everything there.

Genuine Hotels.com guest review

The front desk clerk was very helpful when we arrived. She recommended a great new restaurant for my son's 18th birthday, told me where to find a laundry, and helped us locate a restaurant that was actually open on Sunday in Utah. The hotel was typical Holiday Inn: clean and neat. However the A/C in our room was hard to adjust--until we figured out […] how to work the remote. And the indoor pool was cold. The workout room was clean and well maintained. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We enjoyed the stay- would absolutely return again.

Genuine Expedia guest review

The reason for our stay and purchase of 7 rooms was to be together for a wedding party. We were not together. The person who was handicapped had to walk to furthest to his room. The mother of the Groom arrived to find they read one of the reservations wrong and didn't have my reservation, but did come up with something. When I first checked in they […] gave us the keys for another person in our parties room so we opened the door and walked in on them. Read more

Genuine Hotels.com guest review

Carpet needed to be vacuumed under the furniture. Room was large; beds were quite comfortable.

Genuine Hotels.com guest review

Our stay was enjoyable and convenient for our family reunion.

Genuine Hotels.com guest review

Location was easy to find with a GPS. Employee interaction was excellent. We had a standard room at our suggestion. It was still wheelchair accessible. The room was quiet and clean. The staff were friendly and helpful. We would stay again if the opportunity was present. Other guests were friendly and helpful. We could see the Hotel from the freeway […] which helped in finding the location. Overall we enjoyed our stay and would recommend the hotel to other. Read more

Genuine Hotels.com guest review

I could not have been more pleased. Location,location, location. It was convenient on all of my travel needs. Breakfast buffet from 6-10 am, superb. Staff were very helpfull. I enjoyed early morning workouts as well.

Genuine Expedia guest review

Our overall stay was very pleasant. The only thing that was a little disappointing was that the pool was dirty. It seemed that it had not been cleaned in a while. However, every other part of the hotel was spotless and very welcoming!

Genuine Hotels.com guest review

Friendly accommodating staff.

Genuine Hotels.com guest review

It was one of the hottest days of the year and the air conditioner didn't work. We called the front desk but they said it was to late to get maintenance to look at the problem and they didn't have another room we could move too. The next day we had the same problem with the hair dryer. We ended up going next door to another room that was being cleaned […] and using that dryer. A maintenance man did finally show up but we were checking out so we really didn't care. I won't be staying again. Read more

Genuine Hotels.com guest review

Only Improvement no high chairs in breakfast rooms

Genuine Hotels.com guest review

nice anniversary getaway when they upgraded us to a suite!

Genuine Hotels.com guest review

Clean comfortable room. Near the freeway so you get to hear the trucks passing by. Hotel receipt was thirty less than hotels com charge, go figure. Not sure how that happened.

Genuine Hotels.com guest review

I thought the hotel bed was very comfortable. The room looked a little dirty in corners and needs a little tlc. Overall I would stay there again and I would recommend it to a friend.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The room and general hotel was very comfortable. We were there for a nearby college graduation. It was convenient to the University in Orem, UT. The bed was like sleeping in my own, so I got the rest a mom needs for the graduation. It was wonderful!

Genuine Hotels.com guest review

I would stay here again! Friendly staff & pretty good breakfast. They even had hot items!

Genuine Expedia guest review

Room was missing some items and is a smaller type layout for a suite. Front desk staff are very responsive and hotel in general is newer. Location is rather odd to find in the business park that it is located in. A few more signs assuring you that the hotel is in this direction would be helpful. Hotel is close to highway and thus some road noise. Breakfast […] is very good and provides a good selection. This place is more suited for one night stays and I would not recommend long term stays. Read more

Genuine Expedia guest review

No hot water the first night. Only fixed after we requested new room. Last day of stay went swimming-very strong chlorine smell. After getting out of pool showered but could not get chlorine smell off, right after all 6 of us noticed we had severe chemical burns all over our bodies. Faded our swimsuits too. Took pics of burns and emailed customer relations. […] They sent one request for more info and NEVER contacted us again. Emailed them again with NO response. This hotel clearly does NOT care about its guests!!! Read more

Genuine Hotels.com guest review