Pan Pacific Hotel Manila - Manila 14.57257, 120.98274

My stay at the Pan Pacific Hotel was just great - everyone was so friendly and anxious to help in any way possible. They arranged all my tours, gave all the advice that I asked for, and I can hardly wait to go back again.

I was impressed with the hotel,the employees are well trained in customer service, especially the butlers. It's a luxury accomodation in a not so impressive location,however if your looking for convenience for shopping, restaurant, bars, casino, sight seeing this is the place to stay. I recommend it.

Staff were superb and accommodations in general were excellent. Price did NOT include complimentary breakfast OR wifi access. So I spent some extra change on those features. Also, surrounding Malate area rather trashy with LOTS of hustlers, beggars etc.

Hotel staff tops customer service. They made us feel "at home".

We booked through hotels.com and got a great advance purchase special. The hotel was fantastic, new rooms, flat screen tv's (with all the hookups if you wanted to jack in your laptop - cables were even provided). Mall is right next door but you will have a little walk to other places, though since public transportation is great that isn't a problem. Customer service was great, room was comfortable (bed is softer), and views were nice. Highly recommended.

The hotel service and rooms were excellent, front desk staff was very accommodating and helpful. We had problems with arrival transportation that we had arranged on our own, and when we happened to mention it to the staff at the front desk, they asked for the details, and then took it upon themselves to contact the transportation company, arrange a refund for the missed transfer, and reconfirmed our departure pick-up. A service very much appreciated since we have some difficulty communicating in Filipino. The only disappointment was the hotels' main restaurant. The posted hours for the breakfast buffet were from early morning until 11:00 am. We arrived at 10:45 am, and were seated, however when we went to the buffet 3/4 of the food items were empty, and were not replenished. We were not offered a menu, so were forced to eat from meager remnants of the buffet (much of which was either empty,or not fresh & dried out). In view of the fact that we paid the full price for the buffet, I think the hostess should have advised us prior to seating us that they were not replenishing the buffet and that there was very little left to choose from. Not necessarily a big deal, but disappointing when everything else about our stay at the hotel was so positive.

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great location,nice pool,professional staff.

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excellent location,nice hotel,excellent staff.

This was my first hotel in the Philippines, but compared to hotels with the same rating in the USA this hotel was a real bargin. My first night I arrived at around midnight and everything was ready. I was given a several category upgrade and a free welcome drink of my choice. The room was nearly as large as a suite. Everything was great except that I had never been in a room where the lights were controled by inserting your room key into a slot just inside the door. I had to use a flashlight to call the deck and they were very helpful about what I needed to do to get some lighting. The only complaint I had at all was when I needed to extend my stay, they could not match my hotels.com rate so I had to book my stay again through hotels.com to get the better rate. I actually had to do this twice. Otherwise the rate and hotel were great.

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Pan Pacific is located in Malate, close to a mall, restaurants and bars. It is also within walking distance to Intramurros and Rizal Park, two must-see sites in Manila. Highly recommended.

The service was impeccable!

Check in was great. Got a coupon for 50% off breakfast bill. Buffet was great. Staff was excelent. I would stay here again, no question.

You can find other hotels in Manila that have a luxurious design but you definitely won't find the same level of service. I have stayed at nearly every major 4-5 star hotel in the core Manila area (Malate, Makati, Metro-Manila) and none have beat Pan Pacific Manila in customer service. Their butler service is second to none. Those who travel a lot KNOW there is more to a satisfying lodging experience than just a fancy room & pool area. It is a balance & mix of many aspects both tangible & intangible, and Pan Pacific Manila always gets this spot-on. After staying with them over 15 times, I can honestly say they are consistent with their high level of service. You will not be dissatisfied with your experience at Pan Pacific Manila.

This is a good well maimtained hotel. My stay was unforgetable. With the proximity to Robinson Mall, this makes this hotel one of the best in Manila.

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Wonderful hotel. I have stayed there 4 times now. Staff helpful and friendly. Service impeccable. Room clean, spacious, luxurious. Breakfast buffet lavish. Location excellent -- close to shopping, not too far from the airport.

Tres bien placé tres acceuillant, et toukours souriant. La salle du petite déjeuner au dernier étage a une vue splendide

var glad for vores ophold-men manglede kolde drinks-altså køleskab-det plejer at være standart på Php. Når det er såvarmt-er det skønt at kunne få kolde drinks-eller hvad man nu vil drikke