Stayed one night with my daughter and granddaughter.Genuine Expedia guest review
"Near places I need to visit"
I appreciate the way the front desk staff greet me and attend to any needs I have. When I got in my room I found that the TV was not working. I called and someone was there within minutes and solved the problem. Breakfast is good and dishes are refilled promptly. The man who feels the need to sit in the breakfast room with his computers needs to be […] told to move someplace else when they are so busy. He took up a table for two and was not eating. Read moreGenuine Hotels.com guest review
"Great "budget" room"
3 day stay for family event. Room huge. Large walk-in shower. Great TV channel selection. Refrig µ. By big mall & restaurants. Really helpful staff.Genuine Hotels.com guest review
"Inexpensive hotel close to Vancouver Mall"
This hotel is an older property and this is reflected in the pricing. It is kept clean but is in need of updating, and they appear to be working on that. The walls between room are not well insulated for sound. The staff was excellent and very helpful. The continental breakfast was not as large as some, but adequate and well stocked. They do have waffles. […] The pool was nice and the hot tub great. I wouldn't recommend this as luxury accommodations but it was a decent budget option. Read moreGenuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Paula, Thank you for your review. We are glad you enjoyed your stay. We are currently working on up grading our hotel. We hope to see you back in the near future.
Parking lot was being redone and we had to park in the mall parking lotGenuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Dave, Thank you for taking the time to write your review. We are sorry for the inconvenience you had during your stay from our parking lot being redone.
From the outside the Howard Johnson looks like a nice hotel but when you get to your room it just seems lacking. I feel like there should be more then 3 pillows on each bed. I also felt like the hotel was entirely to warm. We had to run our air conditioner all might long just to keep the room moderately cool. The continental breakfast had a few items […] but really didn't have much to offer in the way of filling breakfast food. Read moreGenuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Thank you for your review. I have shared your comment and concerns with the proper departments.
"family of four"
Great walking distance across the Westfield Mall. Close to many eating establishments. Movie theater was 3mins away. Great location near many shopping stores. Complimentary breakfast could have more selection with variety of yogurts and fruits. Not enough table and chairs so it was eat and run. Front desk staff were awesome from the time I checked in […] until I checked out. Definitely would stay there again. Read moreGenuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Tino, Thank you for your review. We are happy you enjoyed your stay and hope to see you in the near future.
"An "OK" hotel, close to shopping and dining"
It was satisfactory for the price we paid, the room was really outdated and had a crack in one of the mirrors along with cigarette burns on the desk. The room could of used some upgrades, maintenance and minor improvements.Genuine Expedia guest review
The sheets were dirty upon check in. They corrected promptly but the showers had poor water pressure and the continental breakfast was terrible. Basically only cold cereal and waffles in a cramped dining room with inadequate seating. Would not recommend.Genuine Hotels.com guest review
The rooms were dirty. Stuff running down the walls, shower was dirty, phone didn't work. We booked 2 rooms and both were filthy. Neither one of the coffee pots had been washed. I won't be staying there again.Genuine Expedia guest review
"Good place to spend the night"
Very nice hotel nothing to special. First room we checked onto the AC did not work too week so we were switched without any problems to a nice cold ac. Front desk was very helpful and friendlyGenuine Hotels.com guest review
"Nice hotel close to friends we are visiting."
The hotel staff was very friendly and helpful. We were only there one night but I would return as long as I can get the same rate. They gave us a upgrade so we had a small fridge and a micro wave.Genuine Expedia guest review
It worked well for my business in Vancouver.Genuine Hotels.com guest review
"Only a bargain if you get the bargain deal."
We got this hotel at least $15 cheaper than any other site through Expedia. That is the only way that I would book it. The room was ok. The pillows were a little flat, the bathroom was tiny, the bed was ok comfort-wise. There were cracked tiles in the elevator. The continental breakfast was the best part of the stay thanks to the fresh fruit they provided. […] We were too tired to enjoy the indoor pool, but it was nice to know we had that option. Read moreGenuine Expedia guest review
"Not too bad."
If you're a person that can't handle thin walls then this place ain't for you. That's the only set back.Genuine Hotels.com guest review
The staff and breakfast area was great. I must say though that the bed was a bit uncomfortable.Genuine Hotels.com guest review
"Will not stay here again"
It appeared that homeless people were staying at the hotelGenuine Expedia guest review
"Not too bad!"
Not bad. Indoor pool/spa and across the street from the mall.Genuine Hotels.com guest review
When I walked in the hotel an employee was standing in front of the counter taking to another employee with her daughter sitting in the counter. I had to wait a few minutes before I could check in. Then another employee that was cleaning a room threw bedding from the 2nd floor to the 1st floor. Not a good 1st impression.Genuine Hotels.com guest review
This was a pretty decent hotel for one in its range. Had some decent amenities (pool, hot tub, breakfast), service was good, though nothing special. Room was clean and comfortable, had a nice tv and big shower. Only a few problems-- it's loud-- really thin walls/ceiling/floor. I could hear almost everything. My bigger issue is that I had my 4-year-old […] triplets with me. They are pretty loud themselves. They kept themselves somewhat contained, but management still knocked on our door at 9:30 am stating they had complaints about our noise. I get it-- they drive me crazy too. But why we weren't put on the first floor, and possibly in a corner room, seems a bit counterintuitive. Of course the people below us were going to be irritated! So that was frustrating. They only have two rollaways for the entire hotel. Of course they were gone when we checked in (at 4:30 pm), so we were cramped in our room. Also, after two very brief showers, the hot water was gone. That caused big issues with my kiddos... The price was a bit high for a run of the mill place, but in line with the other hotels in the area. Not a fancy area, practically in the mall parking lot, but it works for a night or two. Has good freeway access if you are staying for travel through PDX. It's about ten mins to the airport. Read moreGenuine Hotels.com guest review
I was disappointed. There was junk in the corners of the bathroom around the shower. The bed spreads did not appear to have been cleaned recently. The hot tub had about 6 inches of foam on the top so didn't go near it. Did brave the pool as had kids that had been cooped up in a car all day.Genuine Hotels.com guest review
"Better than I expected!"
I needed two inexpensive rooms for a night while visiting family with my two adult kids. I was pleasantly surprised. This is a newer Howard Johnson. The rooms were clean, well equipped (microwave, fridge, iron & ironing board, etc.), The plus was the indoor pool. We enjoyed relaxing in the jacuzzi and had it all to ourselves. We noticed they allow large […] dogs. So that would be a plus for someone traveling with a pet. The hotel is right next to the Vancouver Mall and near other stores and restaurants. Read moreGenuine Hotels.com guest review
"The worst hotel in my life!"
If you are on a limited budget, you may consider this hotel. It's cheap. However, the room wasn't that clean, and the housekeeping didn't vacuum or clean the bathroom properly throughout the week the we stayed in this hotel. Our bed stayed messy for two days until we complained to the main desk. No fridge in the room (we stayed in the two-queen beds […] one). The Internet was often down. Breakfast is not bad. Our last night was a nightmare because of the extreme noise of the people who were in the next room. They were obviously drunk. I would never stay in a hotel with such a price anymore. Read moreGenuine Expedia guest review
It was pretty much ok except for a noisy couple who would come in at 3 am and scream and yell for almost an hour and then go out again. the second night we called the front desk. They did nothing. Some on these hotels, the real reason they are there is for couples like that to have a recreational outlet to trash and ruin the experience for everyone […] around them with impunity. Read moreGenuine Hotels.com guest review
PHYLLIS @ THE FRONT DESK WAS AMAZING! VERY ATTENTIVE AND HAD A GREAT SENSE OF HUMOR. THE ROOM WAS NOT EXCELLENT, MEANING, THE REMOTE CONTROL ONLY CONTROLLED THE CHANNEL, NOT THE POWER OR THE VOLUME. I ALSO CALLED ABOUT THE NOISE IN THE ROOM ABOVE US, BUT THE LOUDNESS CONTINUED AFTERWARDS.Genuine Hotels.com guest review
"Needs better computers or staff."
Upon arrival the computers were down. The original room wasn't cleaned, so we were given a new room. No issues there. Then we recieved a phone call at 2am by the night manager angry that we were in said new room because the computer's didn't have anyone there. It was cleared up quickly, but a negative review is warrented by this.Genuine Expedia guest review
"My 20th stay.."
I'm not really sure if thats how many times I've stayed but, I am impressed every time by the staffs kindness & customer service. One particular woman, mature, glasses, blonde, she is AMAZING. Its sad that I donr know her name bc she knows mine & remembers me every time! I love that feeling..like returning home. This place has NEVER once been dirty. […] & if there is a problem, which has happened & happens everywhere, it is fixed promptly & to your liking. I always encourage others to stay at this location, as its my favorite amid all the other hotels in the vacinity. A balance of quality for your dollar. Read moreGenuine Hotels.com guest review
My family booked this hotel for two reasons, the free breakfast and indoor pool. We were not disappointed. All staff that we came in contact with was very nice from check in to check out. They even upgraded our room to a deluxe room for free when they found out we werw traveling with children giving us a microwave and refridgerator. The breakfast was […] well laid out and had many options from pancakes and fresh waffles to cereal to juices milk and coffee. The pool was heated as well as being indoors and the spa felt great. They even had towels in the pool area just to dry off :-) the shower in the room was bigger then normal so I'm pretty sure it would be good for someone even if they needed to put a chair inside. The room was very clean and comfortable. My family has already decided that this will be the hotel we use from now on when traveling to pdx and I've already recommended it to others. Read moreGenuine Expedia guest review
"Glad it was only 1 nite"
Though I didn't have high expectations to start with I was bugged by a few few things. The bed was almost like a water bed in the sense I sank in and there was no support, the pillows were no better. The shower leaked water where it shouldn't and did not drain well at all. The walls were extremely thin as well. It was ok at best for a brief one night […] stay but nothing more. Read moreGenuine Expedia guest review
"You get what you pay for"
Hotel staff in the evening were great. Daytime not so much. Didn't speak to us at all during checkout. Flea bites from the pets in rooms. Not a very big dining area but not allowed to bring food to room.Genuine Expedia guest review
Our stay was pleasant. While the beds were not the most comfortable, the hotel needed some cosmetic work, all the vending machines were broken, and the rooms were not super clean, the overall stay was nice. The breakfast in the mornings was good, and we were able to get a good start to our morning. The two employees I did speak with, Phyllis and Jesus, […] were both very nice and professional. The location was good, and close to where we needed to be. The pool area was clean, but we all cut our swim short due to the high amount of chlorine. Read moreGenuine Hotels.com guest review
"Not So Good"
I got this stay for my son. He tells me there were no towels in the room., the room was noisy, smelled like cigarette smoke, and had noisy neighbors that made the 2 night stay not very good. The price was low and stay was just ok.Genuine Hotels.com guest review
It was good, but need a little workGenuine Hotels.com guest review
"Believe the reviews"
After reading the reviews i almost canceled my reservation but thought they were from october that the problems were probably fixed. NOT each and every issue was still present. no working vending machines, keys didnt work properly, breakfast room too small, employees smoking outside and not anwering the desk, paper thin walls heard normal talking through […] the walls, and tv had two remotes one falling apart and had to use both just to try and find a channel, the desk didnt know what channels were what and the guide useless. other than that is was just ok. Read moreGenuine Hotels.com guest review
"park at the mall"
Firs thing you find is the parking is to close to park unless you have a compact car and are parking next to a compact. full size trucks take 1 and 1/3 stall. Pocket door to bath room hard to use in fact first room door was off runner and could not open and close. had a room change in the morning their was another family in original room. price was […] low but so was the experience Read moreGenuine Hotels.com guest review
"Hotel was ok"
Mattress needs to be replaced, I could feel every spring. Walked into room to find a clogged toilet. Found a used condom in room. Hotel is under staffed, but the staff they do have were very polite and courteous.Genuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Su, I would like to apologize for any inconvenience you experienced as a guest at our hotel. I have shared your comment and concerns with the proper departments. Thank you, Kimberly H.
"Excellent hospitality and great prices!!"
This was a great hotel for my family and I to stay. The hotel staff was very friendly and accomodating to my family. My kids were very comfortable at our stay which is important as a mom. Ibooked the room online it was fast and convenient. It is close to freeways and right next to mall shopping area and lots of places to eat which was nice. The manager […] of the hotel who also works at the front desk was very very nice and friendly. She made us feel welcome and continued her hospitality throughout our entire stay. Thank you Howard Johnson Inn for a wonderful motel experience! Read moreGenuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Haley, Thank you for your comment. We are happy you enjoyed your stay. We look forward to having you back in the future. Thank you, Kimberly H.
"Save your money"
Low class people in a low class hotel ownership is responsible.Genuine Expedia guest review
"Good location for what we needed."
Staff helpful and friendly. Very clean looking place. Beds were not to my liking.Genuine Expedia guest review
"Two night stay to take exam at Clark College."
From the outside the hotel looks fine but there was a lot of sketchy people hanging around.. very noisy through the walls, just not an entirely pleasant experience... including our smelly room and bedding.Genuine Expedia guest review
"Easy to get to"
Happy that our party was in adjoining rooms, but disappointed that one of the beds looked like it hadn't had the linens changed. When my son pulled the covers back on the bed, we found a small plastic bag and some dirt on the sheets!Genuine Expedia guest review
Clean great value hotel excellent location. Friendly staff your happiness is their priority.Genuine Expedia guest review
"Stay at your own risk!"
Well, if you enjoy paper thin walls, brown blobs floating in the hot tub, doors banging shut all night long, tires squealing throughout the night, sketchy people hanging out, maid walking into room when we asked for late check out then this is the perfect place for you!!Genuine Hotels.com guest review
"Best hotel ever"
Gorgeous hotel and it's right next to the mall. And beautiful hotel rooms and gorgeous hotel. And amazing nice people. Treated us amazing on our honeymoon. We will always come back to this hotel. On valentines day for our anniversaryGenuine Expedia guest review
"Room was disappointing to say the least."
The hotel staff was nice but the rate they say on the site was wrong for late checkout. We paid it but ended up checking out on time and they had no money to refund us. The bathroom in the room had a okay shower but there was no bathtub. The cable didn't work, every 5 seconds it would say it noticed interruptions and if the problem persisted to contact […] the cable company. I wasn't pleased with my experience whatsoever. Read moreGenuine Expedia guest review
"Nice pool for the family"
Kind of had a dorm room feel. TV didn't work and sink didn't drain. I checked in late, so I don't know if they fixed it after my checkout. Families seemed to enjoy the pool and breakfast was better than average.Genuine Expedia guest review
You get what you pay for and more with it being right next to the mall. Stayed here until apartment was ready almost 2 weeks and never had a problem.Genuine Hotels.com guest review
Nice people water doesn't get really hot but a short walk to the mall. Stayed for a week.Genuine Hotels.com guest review
It was nice a quiet and everyone was very friendlyGenuine Hotels.com guest review
"Hj inn vancouver wa"
Good price and good room for the money.Genuine Hotels.com guest review
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