I don't particularly care for the bed. Everything else is good.Genuine Expedia guest review
Very comfortable, clean, nice staff, convenient. Only problem we had was with the keys. We had to keep recharging the cards, because they wouldn't work after a couple of days.Genuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Janet Thank you for your comment. I have addressed the issue with the key cards. We look forward to seeing you again. Have a Great Day
"close to the mall"
We had a very good stay, we stayed in a king size bed room, it seemed like it had been fixed up so everything was great!! the breakfast was what most people usually have at home, cereal,toast self made waffles juices, fruits coffee tea, milk..near vancouver mall, Cinetopia movies theater.. The only thing negative was that we were in first floor.. so […] the first night no one was in the room above us so it was very silent but the 2nd night seemed like there were guest over us cause we could hear walking around.. But it was okey.. very friendly people at the reception desk.. Read moreGenuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Lucia Sorry about the noise on 2nd floor. We are glad you enjoyed your stay with us and we do look forward to seeing you again. Have a Great Day
The only thing that I feel could be improved is the staff being outside smoking at the entrance frequently. They were very pleasant and quick to meet our needs.Genuine Hotels.com guest review
"Howard Johnsons Vancouver Mall"
It was better than when we stayed there as a Rodeway Inn but I missed having a coffee maker in the room and I noticed there were no drinking glasses. The breakfast was good -- I would add yogurt to the menu and maybe some protein such as sausage. Overall it was not a bad experience.Genuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Cheryl Thank you for the comment and the suggestions. Since we have changed names things have changed. We look forward to seeing you again in the near future Have a wonderful Day
Pool and Jacuzzi were nice but guest above us were restless until 4 am and we could hear them pacing and bumping around which made it hard to sleep.Genuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall We do apologize for any inconvenience you may have had during your stay with us. Glad to hear you enjoyed the pool and Jacuzzi during your stay with us.
"poorly kept hotel"
beds were extremely old, springy, lumpy - poor quality tv service - pool is way to cold - floors and walls in and out of the rooms are filthyGenuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Thank you for your comment and concerns. I have addressed the correct departments on you comment. We are still in the process of up dating the rooms here at the Howard Johnson.
"Not as impressed as I wanted to be."
The bed was harder than a rock. Even my husband who can sleep anywhere thought the bed was extremely uncomfortable. The light in the shower was out so it was dark and the light in the vanity kept flashing on and off. I understand that a continental breakfast is small with little option, but the bagels were hard and the cream cheese was horrible tasting. I […] thought Howard Johnson was better than this. Read moreGenuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall We do appreciate the comments and concerns and we will make sure that the correct departments are notified .Thank you and have a great day
"Nice hotel convenient location"
The facilities and staff are fine. Pillows too soft. Breakfast too limited. We chose to eat elsewhere. Value for the price is good. And Vancouver Mall is right there.Genuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Thank you for your comment and we look forward to seeing you again in the near future .Have a wonderful day Mary G
"Get what you pay for."
Check in guy was great! TV wouldn't turn on ......then 2 hours later it turned on by itself. I told the morning front desk person and she dismissed me. It's worth paying a few dollars extra to stay next door.Genuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Scott Thank you for your comment we are updating the tvs .and doing some other changes as well . We do value your comment Have a great day Thank you Mary G
"Not going back."
Condoms in the vending machines. I don't think I have to say anything else.Genuine Hotels.com guest review
"Good Value for Price"
15 minutes from portland, mall and resturants nearby. Great palace for price.Genuine Hotels.com guest review
"There when we needed it"
Facility was ok clean. Room was clean, BUT, toilet seat was broken and bounced around. One chair was leaned against the wall, when moved, was also broken.and fell over.Genuine Expedia guest review
"Average, nothing too special"
This hotel was a nice stay for the price; about what was to be expected. I stayed for 5 nights and had to stop by the front desk 3 times because our keys stopped working. Other than that it was pleasant. The room was clean, the staff was cordial, and the location was pretty close to everything. Just a short drive (about 10 minutes) over the river to […] Oregon. The view wasn't that great (looking at the hotel parking lot and the Vancouver Mall) but we didn't choose this place for ambiance, as we were out all day, every day. Read moreGenuine Hotels.com guest review
"Staff went out of their way to please"
I had initially booked a room with two double beds for myself, my partner and my two children. When we entered our room, it smelled strongly of smoke. I told the front counter and they were happy to move us to another room. Since I did not end up taking the kids after all, they offered to upgrade me to a suite at no cost. The new room was very nice […] and the front desk staff was friendly and helpful. Read moreGenuine Hotels.com guest review
"Nice hotel, uncomfortable bed"
The staff here was good, especially the night clerk who was awesome. He even have up his fan so that we could be more comfortable. We were just extremely disappointed with the bed. It was little more than a cardboard box covered with a bit of quilted fabric. The bedding was nice, though, and the shower was HUGE!Genuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Thank you for your comment the commnet on the bed will be directed to the correct department . Thank you once again for your coment and have a great day .
"Thanks for the Memories...."
Our stay was due to a death in the family....we came from Texas. Everyone was very pleasant and nice...as far as the Room comfort the only reason it was a 4 instead of 5----we were in room 202 next to the elevator. It was a little noisy...otherwise all was fine. Enjoyed the pool and hot tub...thanks for the stay...Candi Love, Belton, Tx.Genuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Candi Thank you for your comment and we look forward to your next stay with us . Have a great day
"Price is right location was great"
It was a great place to stay. Very close to my meeting place and the Mall was across the street. The only thing it was missing was an exercise room.Genuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Tom Thank you for your comment and we look forward to your next stay with us . Have a wonderful day
"Have stayed at worse."
Staff and friends were always ouside smoking. Lots of kids in halls. Smelled cig smoke in halls coming from rooms.Genuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall We do value your comment and concern and will address the comment to the staff . This is a non smoking hotel and if guest are smoking in the rooms they will be charged for this .
"needs new mattresses"
noisy people in halls and roomsGenuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Thank you for your comment and we do hope to see you in the near future Have a wonderful day
"Nice hotel by the mall"
My husband and I really enjoyed staying there and our 3 month old!Genuine Expedia guest review
"you get what you pay for"
the continental breakfast was one of the worst I've ever had. there's always people smoking and lounging by the entrance of the hotel. there's an odd smell in the hall ways, luckily the room didn't smell bad. I will not be staying there againGenuine Hotels.com guest review
When we went to checkin the lobby was full of cops. Rooms were dim. Pillows were old and lumpy. Hallways were loud and kids running around all night. People yelling all night. Would not stay again.Genuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Dear Lisa We do apologize for any inconvenience you may have had during your stay with us. We had no control over the police officers being hear they were called by mall security something had happened at the mall and were in pursuit of the suspects and they ran threw our doors at that time. They were not guest of the hotel Have a great day
"Great, comfortable room!"
Room was clean & comfortable! Staff was helpful! Indoor pool was awesome... kids had a blast! The price was PERFECT! Will definitely stay again in the future!Genuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Thank You for your comment and we look forward to your next stay with us. Thank you Mary Grant
"Creaky beds, bad service"
Despite uncomfortable beds whose box-springs must have been older than I am, we decided to extend our stay by one night. Unfortunately the night desk attendant apparently failed to accurately communicate hotel policy, and then failed to communicate with day staff who were extremely huffy and rude. I will not be going back.Genuine Expedia guest review
"Terrible front desk service"
Bed uncomfortable, hotel dated, front desk staff not friendly. When we got there we were told that they wanted a refundable $50 deposit despite paying in advance through Hotel.com, we said we were not informed of this and the front desk staff said well they had a concert in town and were charging guests in case of damage. We said no and then the front […] desk staff said well we look responsible and never mind. Read moreGenuine Hotels.com guest review
"A place I would avoid. I would never go back."
I should have known to walk out when I was first greeted with "hey, what's up? ". We were just looking for a reasonable room near the airport after our flight. The hallways and room smelled. One set of sheets were stained. Luckily there was another bed. The drain on the sink was broken. The shower had no pressure, really just a dribble. And they topped […] it off with leaving us a half used bottle of shampoo. Apparently, full bottle was too much to ask. Howard Johnson should be ashamed of this property. Read moreGenuine Expedia guest review
There were stains in the sheets that look like slob and a bunch of cigarette burns in the blankets. when we first into the room the window screen was sitting on the AC unit. Stay at the Ramada instead.Genuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Thank you for your comment and concern. We have been in the process of up dating our bedding and other items in the hotel. It takes time to receive items that are shipped.
Room was worn-out. Needs a remodel. Odor was unpleasant.Genuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Thank You for your comment We have up dated the carpet ,bedding and added several ref and microwaves to rooms as well as updated the breakfast. We are still doing changes.
"Nice place for a 1-2 nite stay"
We have used this place a few times before (fka as 'Days inn') as usually have a decent experience. This time we had two issues. One is out of control of the hotel. Another guest had a huge diesel truck and was coming and going all night. Very loud even with windows closed. The second issue happened about 4 hours after we had checked out. Our son realized […] he had left his I-touch in the room under his pillow. Since we were still in the area, we called the hotel back and they said will check. 30 minutes later, we stopped back and they had found it. We all know that these items mysteriously get taken...but not this time. The staff was very honest and we appreciate it very much. THANKS! Read moreGenuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Brian Thank you for your comment. We do apologize about the noise of the diesel truck. We hope to see you in the near future.
"Nice that it was close to the Mall!"
Well, I would say it was a little run down. At check in, there was only one, very busy front desk person, who handled all the traffic with ease, but would have been nice to have extra help to speed up flow. Two queen beds, and only two towels, but the front desk was kind enough to provide two more when I asked. The pool area was not picked up ( we went […] at 9am the next am) and had only one clean pool towel. The staff that I met were kind and helpful. The orange juice machine needed attention but other items in breakfast were fresh and good. Read moreGenuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall E.C.H Thank you for the comment and concerns we have been in process of updating the hotel. The employee that is in charge of the pool area was not here that early to pick up before you went to the pool the hrs. are posted 11am to 12 am. Sorry for any inconvenience that may have caused you
Since the pool is indoors, I couldn't stand to be in there for 5 minutes. Way to hot! I brought my 2 grand kids and was disappointed I could not watch them play. The floor leaving the pool was soaked with water as was the halls and the elevator... I just had knee replacement surgery, and as I walked out of pool room I slipped and fell... Ouch!! Not […] good. U need to have some kind of carpet around that area. My grand kids kept slipping in elevator. And there was not enough staff to stand by the pool and mop every time someone came out ugh!! Read moreGenuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Thank you for your concern. The only time this becomes a issue is when a guest doesn't properly dry them self off before leaving the pool area we are continuously checking the floor form the pool to the elevator and drying immediately and putting up wet floor signs.
Price was right. Nice hotel, happy staff. Service was top notch and was centrally located for all of our business travelers needs. Will definitely rebook in the near future.Genuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Thank you for your comment and we look forward to your next visit with us here at the Howard Johnson. Have a great rest of Summer
"14 day stay"
We were mostly happy with our room. Our bed support was broken so we rolled to the center, our airconditioner broke on day 5 so 9 days were very warm ( we did get several nights free ) the breakfast was wonderful and never ran out of anything. The staff was very kind and the location was perfect for being so close to everything. The pool was clean and […] the hot tub was hot. Read moreGenuine Expedia guest review
hotel staff were really nice and helpful. breakfast was nothing to brag about.Genuine Hotels.com guest review
Hotel was in a great location but the service was terrible as well as the hotel. Skip it....Genuine Hotels.com guest review
Staff new to their jobs. Noisy guests next door. Charged for "incidentals", but no immediate refund of that fee. Not sure why? Typical H/J- charge extra for anything they can think of. Showed me the actual cost to Hotels.com!Genuine Hotels.com guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall We appreciate your comments and concerns. We only Authorize the card at check in and if no charges are aquired during check out it is immediately realesed from us. It takes 3 to 5 business days from the date you check out for the hold to be realeased back to your account from your bank. We only charge if there is phone charges or damages to the room or if sombody desides to smoke in our 100% non smoking rooms, I will be addressing the other comments to the correct departments. Thank you Mary Grant
A very nice place to stay for the business traveler. Comfortable, clean and a helpful staff. Will rebook often.Genuine Hotels.com guest review
"Hotel by the mall..."
My stay at this hotel was hideous. My home is getting renovated and from time to time, I have to stay in a hotel. I went to this hotel thinking my experience would be better than their neighbor choice hotel just behind them. It was not! While the lady at the front desk was seemingly busy by talking to her significant other about her finances the entire […] time I was checking in, I noticed she lied to me and never apologized. Got into my room and sat on my bed, it creaked very loudly. Sat on other bed and it was fine. Got thirsty and went to get a bottle of water, it was out of order. Went to store instead and came back to shower after a long day, shower door sounded horrible. My hotel was no good. Read moreGenuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Thank you for your comment and concern. I do apoligize for any inconvenience you may have had during your stay with us I wil get the comments directed to the correct departments. Thank you Mary Grant
"close to local mall."
Hotel is nice location and quiet, but things need to be updated and you could have put a garden hose in the shower to get better water pressure.when we first walked in the room it smells like cigarette smoke even though I had a non-smoking room.Genuine Expedia guest review
Response by Howard Johnson Inn and Suites by Vancouver Mall Mrs Angela Thank You we have been doing up dates to the hote . And will contniue to update the rooms and hotel. Thank you Mary Grant .
"Very nice accommodation"
I was very pleased with the hotel: nice and clean! Walking distance from the Mall! It has no fridge in the room thou.Genuine Expedia guest review
"I enjoyed my stay."
The staff was friendly and my room was clean and comfortable. Plenty of restaurants and shopping within 5 miles. If I am ever back to the area I would definitely stay again.Genuine Hotels.com guest review
"Great value for price"
It's hard to find a hotel room for a decent price for a family of 5 anymore. We wanted a pool for our older boys and breakfast. They have the average hotel breakfast. It was nice to have fresh fruit each morning (watermelon and strawberries). Our room was clean and comfortable and a great choice for our needs.Genuine Hotels.com guest review
"convenient for us"
very compfy bed; staff excellant; "delux breakfast" hardly!; room- adequate for price.Genuine Expedia guest review
Nice visit. The site is close to restaurants and nearby shopping. People were friendly and the pool was a nice touch. Thank you.Genuine Hotels.com guest review
"Good for one night"
The staff was extremely friendly and accommodating. The location was perfect right next door to the Vancouver Mall. Unfortunately, it was a little run down and the extra blankets that we received for the hide-away bed had a hole in it. But, all in all it was fine for one night.Genuine Hotels.com guest review
It is close to the mall and I-205, those are the good things. The hotel was a bit dirty, needs a good update, carpet and decorating. Bathroom was weird, sink had chipped and marred surfaces. The bed was not all that comfortable. When I arrived, the room was sweltering, it was July and they didn't have any air on. Also, the hotel halls had the windows […] open, no air there and the elevator was also sweltering. I had a King suite and there were only 3 flat pillows on the bed. Read moreGenuine Expedia guest review
"The hotel is close to a shopping mall"
The rooms are spacious, however the upkeep is not so good.Genuine Expedia guest review
The Staff Was Friendly And Helpful. The Hotel Its Self Could Use Some Improvements. The Bed Felt Like It It Had Been Jumped On My Elephant And Was Hard To Get Out Of. The Sheets Were Hard And Smelled Like Chemicals, As Well As The Towels. Have Stayed At Many Hotels In The Vancouver/Portland Area And I Will Not Be Staying At This One Again.Genuine Hotels.com guest review
"You get what you pay for"
This is one of the lowest price hotels with a pool I could find. The outside was fine but the parking spots were very narrow. Hotel faces the mall which was fine. We arrived 20 mins after check-in and the room wasn't ready. We got a 1st floor room to accomodate a health issue but they gave us the last room at the end of the hall. They don't let anyone […] use the door on that side of the hotel so we walked the lengh of the hotel anyway. The decor was dated. The smell was typical cheap hotel. We only got two bath towels. There was lots of mildew around the shower door area. No bath tub but the shower was large. The TV was a tube TV that didn't get all the channels they listed. Pillows were mismatched. One mattress was decent and the other was poor. The microwave had trouble popping popcorn. The fridge was missing a bar in the door but it was very cold. There were three drawers in the desk but no dresser. No lamp on the nightstand - just over the bed fluorescents which lit half the room. The pool water wasn't clear and the hot tub was actually too hot. 80% of the staff were very nice. Breakfast was all carbs except for a hard boiled egg. No orange juice, just watery apple juice. I'm not sure I would return here even at this price. Read moreGenuine Hotels.com guest review
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