IT WAS 1 STEP ABOVE HORRIBLE!!! THERE WAS OPEN SHAMPOO IN THE TUB. NO TOILET PAPER. THE CONTINENTAL BREAKFAST WAS EMPTY. THE HEAT NEVER GOT HOT. I THOUGHT IT WOULD BE A NICE, COZY PLACE TO GET AWAY WITH MY MAN. IT HAD A 3.5 STAR RATING. I BEG TO DIFFER. MORE LIKE A 1.5. IT FELT LIKE A LOW CLASS MOTEL.Genuine Hotels.com guest review
the only problem was the heater didnt really get the room warm enoughGenuine Hotels.com guest review
"Georgian Inn, Roseville MI"
I didn't feel there was a need to give us a room with a view of a dumpster immediately outside our window (room 131), since the hotel did not seem to be full. Gym is tiny. Last time we were there, it was closed for "renovation" so I was expecting a bit more.Genuine Hotels.com guest review
"It's Ok For A Last Minute Option"
The room was awesome, just heard a lot of door slamming and stomping during the stay, maintenance guy was fixing a door we heard a lot of bangs, the room was a nice size i didn't go for their breakfast not sure how that was. The staff was pretty Quick and short while speaking to them not very welcoming customer service and the maid never once visited […] out room, trash was overflowing bed had never been made nor was the dirty towels picked up and replaced, i will book at this location again, just some things needs a little work Read moreGenuine Hotels.com guest review
"it was like home"
The bed was very comfortable. The bathroom had plenty of towels and washclothe. That really means alot to me.Genuine Hotels.com guest review
"GOOD PROPERTY - DINGY DIRTY ROOM"
Property was OK....room was dingy and the carpet was absolutely filthy.Genuine Hotels.com guest review
"Home away from home"
ExcellentGenuine Hotels.com guest review
Everyone was very nice and made our stay very comfortable.Genuine Hotels.com guest review
Hotel clerk wasn't aware that room was already paid for through paypal and tried to charge me again on my debit card. Hotel wasn't aware of the payment method.Genuine Hotels.com guest review
"Last minute trip"
Smallest room i have ever been in. Breakfast was sub-par. Front desk very slow to respond and twice i waited in an empty lobby while they were away. Will not be staying here again.Genuine Hotels.com guest review
"Great hotel stay."
Stayed for 2 days to visit family. The room was clean and well stocked with towels, soap, etc. The only problem with the room were the two beds were full size, not queen, which surprised me. The beds were clean but a little too soft for me. The complimentary breakfast was good; and the staff were very polite and helpful. The price of the room was also […] very affordable. I would definitely stay here again next time I come to town. Read moreGenuine Hotels.com guest review
The room I had was adequate. The sheets and towels are showing wear, tear, and, in the bedding's part, some permanent staining. The thermostat could not be set on a specific temperature; hence, I had to adjust it down in the middle of the night. I just think it is now time for the hotel to invest some money in upgrading the rooms' bedding and towels. […] On the positive side, the breakfast buffet was great! Read moreGenuine Hotels.com guest review
"Save the Handicap room for those who request it."
We stay at this particular Best Western often and are usually satisfied. However this time, they gave is a handicapped room. Although I can see where it could be helpful to a wheel chair person, it was quite inconvenient to us. The bathroom was quite large but there was just a sink, no counter for cosmetics, towels, soap, etc. We had to use the floor […] for everything! Not fun.,,. Read moreGenuine Hotels.com guest review
Room was non-smoking but apparently someone had smoked in there before...very bad smell. Staff was pleasant. Continental breakfast was good. Room was always cleaned. I probably would not stay here again, though... Facilities need to be upgraded a wee bit.Genuine Expedia guest review
This is the second time I've stayed at this hotel. I had requested a first floor room when booking but had to request it again on site as the front desk said they didn't get that request. Also, the front desk lady did not smile once the entire time she checked me in. Actually the housekeeping lady did more to make me feel welcome as she greeted me upon […] entrance in and smiled (she was actually off work, waiting on her ride). The room was nice, clean and quiet. It was a bit noisy during waking hours as you can hear people walking by but it quieted down for the evening. Read moreGenuine Expedia guest review
Room was ok, but beds old and uncomfortable. Asked when last time changed matress's and respond was 3 years ago, Big sag in matress.Genuine Hotels.com guest review
Danny was very friendly & helpful . There was another 3/11 female employee that was also helpful . The employees I had contact with durring the day & on the phone prior to my stay we're less helpfulGenuine Expedia guest review
Overall it was wonderful place to stayGenuine Hotels.com guest review
"BEDS WERE EXCELLENT AND PLACE WAS CLEAN."
ONLY BAD EXPERIENCE WAS THE HOTEL STAFF THEY ACTED LIKED WE WERE A BOTHER. CHECK- IN LADIES ATTITUDE WAS NOT ACCEPTABLE. AND THE NIGHT KID DID NOT WANT TO MAKE COFFEE IN THE LOUNGE AREA, OTHER THAN THAT IT WAS A NICE PLACE TO STAY.Genuine Expedia guest review
"No waffles =["
Clean rooms. At first the ac wasn't working well, but they sent someone to fix it right away. I was there almost a week but only had waffles once. =[Genuine Hotels.com guest review
We did not know they had no elevator for rooms on the 2nd floor. They did change us to 1st floor....overlooking the parking lot and with king bed instead of 2 doubles. Disappointing.Genuine Expedia guest review
"Friendly and helpful staff."
This hotel is older, and shows some wear. It is, however, clean, quiet, and the staff were very helpful and friendly. When I checked in, the front desk saw that I am older and without my asking changed my room to a ground floor. I had forgotten my phone charger and asked when checking in if they had an extra one. By the time I got to my room, a gentleman […] was waiting for me with a charger. He refused a tip, saying that he was just glad they had the right kind of charger. The outdoor pool area is very attractive and well kept. Read moreGenuine Expedia guest review
I found everything to be in excellent order...that is the accommodations and the staff who were always polite and helpful. Once you got the hang of it, I-94 was very accessible as were the surrounding restaurants.Genuine Expedia guest review
"Very nice and recently remodeled"
The entire property has been remodeled. Very nice pool area with surrounding areas for relaxing away from the pool. The fountains create a comfortable place to enjoy outside of your room. The rooms are nice, clean, freshly remodeled, and comfortable. The staff did their job well and responded to anything you asked for but didn't have overly outgoing […] personalities . Some things would have scored a little higher if there would have been less people" hanging out" in the hallways. All rooms are accessible from outside and there were many people sitting outside their rooms rather than in the sitting areas provided. This wasn't a problem for me because they weren't near my room, but I would not have been happy if I were within a few rooms of where these people were hanging out. In all fairness, all most all of them had gone in their rooms by 11pm. This could have been an isolated incident, since I only stayed one night I'm not sure if this was a nightly occurrence. Overall, nice property and I would definitely stay again. Usually you don't find property's this nice for this price. Well worth the money. Read moreGenuine Expedia guest review
"HORRIBLE customer service!"
I stayed for two days at this location. First day went fine, but during the day of the second day I was trying to take a nap with my son and the phone kept ringing. Finally woke up and answered the phone and it was the hotel manager asking if her maintenance men can come up real quick and replace a piece of wallpaper and kept insisting it would only […] take 15 minutes. I thought it was very unprofessional! Who does work on a room that a guest is staying in? I asked her why she didn't just switch the rooms if this one needed work done to it and she suggested switching rooms at that time. Then I told her me and my son were taking a nap. She heard that tv in the background and started making inappropriate comments about I don't know how you could be sleeping if your watching television. Then I asked her why this work couldn't wait until tomorrow when my stay was over with. The manager kept bickering with me! The manager of all people! Managers should be more willing to make their customers feel at home in hotels and not try to disrupt their stay. Needless to say I agreed to the workers coming in.. they came in and did the job and didn't even clean up their mess. I wish I could report this to corporate. Read moreGenuine Hotels.com guest review
The manager was very unprofessional the rooms we're not clean and they treat people badlyGenuine Hotels.com guest review
"Stayed there close to family."
We were not happy about the electric outlets, our cords would not stay in place. There was supposed to be hair dryers in the room, but there was not any. Air condition was horrible,very loud could hardly sleep,also maid didn't leave any clean cups in bathroom. Overall our stay was ok.Genuine Expedia guest review
"Very misleading and very disappointed"
This hotel calls itself an "Inn" but it is a MOTEL. With outside doors that face the parking lot. I specifically picked this hotel based on Best Western's reputation and hot breakfast. This hotel is completely torn to heck- they are "remodeling" and the lobby has no flooring and the walls are all torn up. The room was moderately clean but not what I […] expect. I could have paid the same exact amount and stayed in a NICE quality HOTEL and instead I got a MOTEL that was junk. I am VERY disappointed that Hotels.com promotes this type of place and for THIS price. Ridiculous. Read moreGenuine Hotels.com guest review
the hotel was nice,the exercise room needed some help ,due to the weather i didnot use the pool overall i had a good stayGenuine Hotels.com guest review
"Staying at Best Western"
Nice freindly staff,. Very clean rooms. Would recommend to others to stay. Only suggestion would be to have some electrical outlets on poles in parking lot as to be able to charge your batterys on your boat.Genuine Expedia guest review
All the front desk staff were really pleasant. The room was clean. Conveniently located. I had read about the hotel not being kept up in previous reviews but it seems as if they have doing renovations to improve some of the previous reviews. They were working on painting and fixing up the lobby and stairwells when I was there. The pool looked amazing […] but unfortunately it was still too cold for swimming when I was there. Read moreGenuine Expedia guest review
"Great for the price"
My family and I stayed for Memorial holiday weekend from out of town. The room was nice for the price we paid. Although one of the blankets had a cigarette hole and the other blakent looked liked to be a lipstick stain on it. However, the sheets were clean. Housekeeping staff was pleasent. Breakfast was good. Overall I would stay again. My only complaint […] is customer service from the front desk. When we checked in at the front desk we weren't greeted. The lady just asked for my identication and talked really fast about the amenites as if I was holding her up. I had to ask her a couple times to repeat herself and she seemed to have attitude when she said it. Also, when we checked out at 6am I had to yell "hello" a couple times because the front desk guy was in the back snoring. LOL Read moreGenuine Expedia guest review
"our usual place to stay in Roseville"
It was good to see renovations going on. The room was clean, but the mattresses could be updated.Genuine Hotels.com guest review
"Ok hotel but terrible breakfast"
Breakfast was terrible and everything was empty including the coffee!!Genuine Expedia guest review
We tried to take a rest all day pounding hammering everything these new owners do is do CHEAP we wouldn't stay there againGenuine Hotels.com guest review
The hotel room was gross, very dirty; as was the bathroom. The shower floor had water seeped under it and was very unstable. The woman at the front desk was EXTREMELY rude. If it weren't for the fact that I would have had to go through hotels.com for my refund and wait for the money I would have left immediately upon check in.Genuine Hotels.com guest review
The room was comfortable . They were remodeling the lobby when we got there, but when we left, it was finished and looked very nice. They were still getting the pool ready to go for the summer, but looked very nice. The breakfast was good. Would stay there again.Genuine Expedia guest review
I came. I saw. I came again! I was satisfied with the hotel location and the room condition. I would like to come back when the pool is opened.Genuine Expedia guest review
"The bed was very uncomfortably. My back is aching."
The staff was very nice and welcoming. The room was clean. Free breakfast in the restaurant attached. The water for tea and the coffee was not hot. So my hot chocolate was lumpy. Didn't dissolve in the warm water. Overall it was OK.Genuine Expedia guest review
the front desk person that checked us in was not helpful. the next day we were told someone had checked us out. The blanket request took two days. will not use them againGenuine Hotels.com guest review
"Nice, pleasant stay.."
Stay was pleasant and peaceful.Genuine Hotels.com guest review
TV reception was not great.Genuine Hotels.com guest review
"Pretty decent accommodations for overnight.."
Room was nice and cozy when i got thereGenuine Hotels.com guest review
"An old style hotel."
I am a woman in my 60's and I was traveling alone when I stayed there. You can't tell from the front of the hotel, which looks very nice, but all of the rooms have outside entrances and there in no elevator. They put me in a room on the second floor, in the back facing the parking lot. It had no heat. I called and they told me to come back to the office […] and they gave me another room. Second room was also back up on the second floor, also had no heat and the phone didn't work so I could call them. Back down to the office where they finally gave me a room on the first floor facing the courtyard that was well lit and everything worked. Read moreGenuine Expedia guest review
"Reasonably priced hotel near Detroit."
For the price the hotel is fine, don't expect new accommodations though.Genuine Expedia guest review
Never will stay here again room wouldn't heat up staff not cooperating.Genuine Hotels.com guest review
"Walking distance to Gratiot Mall"
It was very clean and reasonably priced. and the food at Marco's is excellent and on-sight.Genuine Hotels.com guest review
"close to where I had to go"
Good, the only thing I don;t like is I do not get any Points toward Best Western because I booked through Hotels.com online.Genuine Hotels.com guest review
Our stay was very good. We enjoyed the time we were at the hotel and the breakfast was great. Thanks and we will be sure to stay again.Genuine Hotels.com guest review
"Just passed through."
Good for passing through. My room would have been a little tight for more than myself for any extended period of time. Clean and friendly place... But trouble with the internet.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )